Edward Duran
Edward Duran
Edward Duran
201 East Chapman Avenue, Apt 71B, Placentia, CA 92870 (714) 975-0715, edward.duran@juno.com
IT Windows Systems Engineer; what separates me from everyone else, mentor and coach junior-level system administrators, help
desk personnel, and conduct end-user training.
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TOYO Tires, Cypress, CA, System Engineer (Contractor) August 2016 to May 2017
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Conduct briefings on day-to-day systems migration status.
Brief management and recommend Domain restructure after domain structure assessment.
Maintain regular staff meetings with executives, department heads, and end-users regarding IT activities.
Redesign Active Directory infrastructure to supports the USA, Canada, Mexico, and Japan.
Oversee servers, and desktops at various company locations in the USA, Canada, Mexico, and Japan.
Mentor and coach junior-level system administrators and help desk personnel on related IT issues.
Migrate company to Office 365 to reduce software cost and hardware costs.
Provide status reports to department managers on the status of new virtual systems as needed by departments.
Integrate Microsoft AADC with Active Directory and Office 365.
Configure the Active Directory Migration Tool (ADMT) to support Office 365 migration.
Configure Websense Anti-Spam Firewall to filter inbound email from Office 365.
Create PowerShell scripts to troubleshoot Active Directory, Exchange 2013, and AZURE connection.
Resolve issues with DHCP, DNS, inbound, and outbound email.
LISI, Santa Ana, CA, System Engineer (Contractor) August 2015 to August 2016
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Windows Server, Office 365, Active Directory, GPO, Exchange, IIS, Remote Desktop Services, cloud VOIP systems.
Troubleshoot daily Masergy (VOIP) phone system and Lifesize video conferencing systems for six branches.
Conducted weekly status reports on the status of three branch offices and 100 remote users' issues.
Create IT operational procedures to support daily operations with VNC and Bomgar.
Troubleshoot anomalies relating to HP servers, desktops, and web applications.
Integrate Mobile Iron, Masergy Communicator, and Right Fax with Active Directory.
Integrate mobile smartphones to sync with Mobile Iron.
Create, delete, and wipe clean stolen mobile devices registered in Mobile Iron.
We have integrated the following applications with Exchange, Mobile Iron, and Masergy Communicator.
Push out desktop/server images and application packages with Dell KACE 1000/2000.
MAGTEK Inc., Seal Beach, CA, Senior System Administrator April 2012 to April 2015
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Windows 2003 to 2008R2 to 2012R2 migration.
Servers: Virtualization, VMWare, RDP, SQL, WSUS, Azure, and Oracle.
IT Infrastructure: Active Directory, DHCP, DNS, Backup Exec, Solar Winds, and Dell AppAssure.
Maintain, and enhance an Active Directory environment, including DHCP, DNS, Group Policies, IIS, and MSSQL.
Conduct and provide status reports on systems auditing, compliance, and risk assessment processes.
Migrate physical servers to VMware to reduce hardware costs and maintenance.
Recommend purchase, deploy servers, and manage storage infrastructure.
Migrate physical lab servers to Hyper-V to reduce hardware costs and maintenance.
Coordinate projects and deadlines with Jira and Confluence
Monitor and troubleshoot Barracuda's email and spam filter alerts.
PowerShell scripts to run daily schedule tasks and server configuration.
Create detailed documentation of projects, server builds, and network architecture diagrams.
Diagnose and resolve outages, alerts, errors, and performance issues across multiple technologies.
Configure, maintain, and troubleshoot Dell PowerEdge servers and EqualLogic iSCSI Storage Systems.
Balboa Capital, Irvine, CA, Network/System Engineer (Contractor) June 2011 to September 2011
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Carryout and work on complex assignments requiring independent action and a high degree of initiative to resolve issues.
Mentor junior-level administrators and help desk staff.
Migrate production servers to Hyper-V to reduce hardware costs and maintenance.
Create PowerShell scripts to help migrate Windows 2003 to 2008R2 Domain.
Create detailed documentation of projects, server builds, and network infrastructure diagrams.
Written and maintain comprehensive documentation for all implemented computer systems and network structure.
Contribute to the development of new server standards and the modification of existing server standards.
Investigate, diagnose, and resolve issues with Websense and Exchange email routing.
Research system issues, analyze issues, determine core cause, and implement the effective resolution.
Written and Implement procedures to eliminated duplication and inaccuracies in the SalesLogix database by 89%.
DKN Hotels, Irvine, CA, Network Administrator (Contractor) October 2010 to April 2011
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
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Mentor and Coach junior-level system administrators and help desk personnel.
Maintain VMware vSphere servers; 4 Windows 2003R2 servers and 3 Windows 2008R2 servers.
Monitor ADTRAN MPLS daily operations between 12 hotels; Manage day-to-day activities of 4 Watch Guard tunnels; Create,
implement recovery plans for ShoreTel (VoIP) phone system.
Move corporate office from Santa Ana to Irvine.
Written, implement, and maintain IT policies and procedures.
Interact and negotiate with vendors and contractors to secure network products and services.
Coordinate all system maintenance, upgrades, and projects related to system function and operability.
Oversee documentation, installation, configuration, maintenance, and troubleshooting of Network infrastructure, software,
and peripheral devices.
Develop project plans for the deployment of new and changes to information system applications.
Configure, monitor, and maintain email applications and virus protection software.
CMIT Solutions, Orange County, CA, Technical Support Engineer (Contractor) March 2009 to October 2009
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Identify and implement information system solutions that support more efficient and effective work performance based on
essential knowledge of business functions and processes.
Conduct research and make recommendations on server products, desktop products, services, protocols, and standards
supporting procurement and development efforts.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective
components when necessary.
Communicate operational status and tasks to stakeholders and external clients.
Responsible for monitoring, upgrading, and maintaining many systems in use, including phone systems, sales applications,
engineering systems, building security, printers, workstations, and networking components.
Network infrastructure, email, telecommunication, data storage, backup systems, and UPS power.
Coordinates and monitors multiple small to medium projects from initiation through delivery.
Gathers required data to define customer requirements and validate project objectives.
Provide IT support for small and medium-size businesses.
Troubleshoot Windows 2003R2/2008R2 Active Directory Sites and Services, Users and Computers, and System.
Moldex Metric Inc., Culver City, CA, Systems Operation Manager December 2007 to January 2009
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Create and led mentor advisory board at Moldex Modex Inc., trained more than 50 corporate mentors.
Provide coaching, mentoring, training, and feedback to IT Information Technology staff.
Manage all staff personnel issues, including reviews, corrective discipline, and counseling.
Manage day-to-day documentation of all changes to network configuration and IT procedures.
Design, plan, develop, and implementation of upgrades to legacy applications and systems. Ensure 100% compliance to
corporate implementation policies.
Manage cost and budget preparation, including software, hardware maintenance, supplies inventory, vendor relationship,
and licensing.
Responsible for monitoring, upgrading, and maintaining many systems in use, including phone systems, sales applications,
engineering systems, building security, printers, workstations, and networking components.
Assesses and evaluates new technologies, which may improve performance and reduce costs for the organization.
Investigate, diagnose, resolve VPN, MAS90/200, and Nova Time related issues.
Implement procedures to eliminated duplication and inaccuracies in the SalesLogix database by 89%.
Consultant Staffing, Huntington Beach, CA, Network Engineer (Contractor) May 2007 to November 2007
Plan, create, systems maintenance, implementation, system migration, system integration, and troubleshoot the following:
Effectively communicate project expectations to stakeholders in a timely and transparent fashion
Administration of CargoTel Linux ERP system up to including adding/maintaining users, menu security, system integrity,
database maintenance, and system patches; Implements necessary actions to resolve procedural or operational issues
Implement ISO 9000 standard documentation structure and procedures
Diagnose and resolve issues related to Active Directory, DNS, DHCP, Email, and VPN
Perform company moves, adds, changes in computer location, telecom, and users.
Maintains and updates records and ticket tracking databases.
Royal Truck Body, Paramount, CA, IT Manager February 2006 to April 2007
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Monitor daily operations, establishing priorities, developing standards, and setting deadlines.
Coach and mentor junior level administrator and help desk team members in building their skills.
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Monitor and troubleshoot Barracuda's email and spam filter alerts.
Implement MPLS network infrastructure, which improved network-up time by 99.99% between 5 sites.
Implement new server, develop desktop standards, and the modification of existing standards.
Perform IT internal auditing: access control, security, change management, and data archiving procedures.
Manage and supported three branch offices and remote users.
Manage all technological projects, oversees the implementation, and facilitates the transition from older technology to
more advanced systems.
Support and troubleshoot MAS90 ERP and SalesLogix CRM application issues.
Manage systems cost and budget, including software, hardware maintenance, inventory, vendor relationship, and licensing.
Sweet factory, Anaheim, CA IT Manager (Contractor) July 2005 to January 2006
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Implement Cisco Catalyst 4500R switch, 1841 router, and SonicWall 4060 firewall for more network efficiency and security.
Supported VMware 3.5 server farm in a 24/7 production environment, running on 4-core Dell servers, local RAID 5, NAS,
and centralized iSCSI network storage.
Coach system administrators were to understand their strengths and weaknesses.
Guide helpdesk personal on a wide variety of complex issues and identifies solutions.
Monitor computer programs and systems, including coordinating the installation of computer programs and policies.
Manage Active Directory to include: User account creation, group policy, modification, and deletion, Security groups, group
policy, share folders, audits, and remote access.
Manage daily Active Directory to include group policy, user accounts, security groups, shared folders
Provide end-user support for ~100 users onsite and ~1500 users offsite.
Oversee the planning and implementation of multiple IT projects; Manage day-to-day operational aspects of projects and
scope.
ICC, Cerritos, CA, IT Manager October 2000 to July 2005
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
Direct daily operations of the IT department, establish priorities, develop processes, and setting deadlines.
Migrate Macola ERP to Lilly ERP system migration.
Integrate EDI into Lilly integration.
Coach help desk personnel were to understand their strengths and weaknesses.
Integrate new servers, network systems, hardware, and software applications.
Provide capacity planning and performance management for Windows, Exchange, and Active Directory.
Responsible for monitoring, upgrading, and maintaining many systems in use, including phone systems, sales applications,
engineering systems, building security, printers, workstations, and networking components.
Spearhead proper planning and implementation of Windows NT 4.0 to 2000 Advance migration.
Plan and implement Windows 2000 Active Directory, OUs, Groups, Group Policies, DHCP subnets, and DNS.
Interact and negotiate with vendors, outsource, and contractors to secure network products and services
Education:
Certificate, Business Management, North Orange County Community College
Focus: Business Management
Certificate, Project Management, North Orange County Community College
Focus: Project Management Body of Knowledge (PMBOK)
Certificate, Computer Networking, Coastline Community College
Focus: Computer Networking
Military Status:
Status: Veteran
Military Branch: US Army
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