Edward Duran

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Edward Duran

201 East Chapman Avenue, Apt 71B, Placentia, CA 92870 (714) 975-0715, edward.duran@juno.com

IT Windows Systems Engineer; what separates me from everyone else, mentor and coach junior-level system administrators, help
desk personnel, and conduct end-user training.

Knowledge, Skills, and Technology Used 


 18+ years of progressive experience providing IT services, user training, and solutions.
 Asset Mgmt: hardware/software inventory, license agreements, IT-related documents, and vendor contracts.
 Operating Systems: Windows desktops, servers, laptops, smartphones, tablets, printers, Linux, and Apple OS.
 Servers: Wintel, VMWare, Hyper-V, virtual servers' version 2003 to 2016, Active Directory, DHCP, DNS, and GPOs.
 Server Permissions: Users, groups, folder security permissions, security access, and system security audit.
 Project Cycle: Projects, mindview, migration, software development, and user acceptance testing cycle.
 Phones Apps: ShoreTel, Mobile Iron, Masergy Communicator, Lifesize Video conferencing, and RightFax.
 Virus Apps: McAfee, Optics, Sophos, Symantec Antivirus, and Malwarebytes.
 Cloud Services: Office 365, Azure AD, AADC Replication, Exchange Console, and AWS C3.
 Remote Apps: Bomgar, Sophos, Cisco AnyConnect, and Windows RDP
 Storage: Cisco UCS 5108, EMC VNX storage, iSCSI, NAS, HP iLO, Dell iDRAC connection, and storage capacity planning.
 Productivity Apps: Visio, PowerShell, SQL, IIS, ERP/CRM, Wireshark, KACE, PDQ, WSUS, and SolarWinds.
Professional Experience
Windows System Engineer (Short Term Contractor Positions) July 2019 to September 2020
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Implement IT projects based on PMBOK, KANBAN, ITIL, ITSM strategy, roadmap alignment, IT strategy, and goals.
 Present technical studies and project proposals to upper management.
 Lead projects to improve and optimize the business, system performance and implement changes to systems and servers.
 Identify and communicate the need for application updates, systems configuration, or new systems.
 Slipstream ISO images with the latest systems and security patch to reduce downtime.
 Coordinated and plan 500 active VMware server upgrades from Windows 2008 to 2016 in multi-sites.
 Move DHCP settings from Windows 2008 to Windows 2016.
 Move 200+ printers with group permissions from Windows 2008 to Windows 2016.
 Move Active Directory 5 FSMO roles from Windows 2008 to 2016.
 Move Windows 2008 Share folders, permissions, and Attributes to Windows 2016.
 Conduct hardware inventory and confirm what hardware supports Windows 10 upgrade.
 Conduct and implement Active Directory forest/domain consolidation and decommission servers.
 Modify and upgrade Windows Central Store Group Policy Objects (GPO) to support Windows 10 versions.
 Review all Group Policy Objects and modify GPO's to support Windows 10 Versions as needed.
 Troubleshoot and resolve Windows Software Distribution Security and Operating Patches.
 Supporting 3,000+ users, 350+ servers in physical and virtual environments.
 Monitor and troubleshoot Azure Active Directory Connect (AADC) replication to Office 365.
 Troubleshoot mail flow and mail delivery issues.
KBS, Newport Beach, CA, System Engineer (Contractor) May 2017 to July 2019
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Brief management and IT team on day-to-day servers, applications, remote, and desktop issues.
 Communicate and create project plans, design, and implement network infrastructure solutions.
 Create, request, and present technical specifications and requirements for new virtual servers and networking equipment.
 Merge three KBS branch Offices into one Active Directory.
 Supporting 1,000+ users, 9+ servers in virtual environments
 Windows user supporting Central Store Group Policy Objects (GPO).
 Configure Azure AD Connect (AADC) replication to support the new Active Directory structure.
 Monitor and troubleshoot Azure Active Directory Connect (AADC) replication to Office 365.
 Migrate forty-seven Domain UPN suffixes into the new Active Directory structure.
 Migrate Domain from Windows 2008 to 2012R2 in a mixed Linux and MAC environment.
 Move 200+ printers with group permission from Windows 2008 to Windows 2019.
 Implement Office 365 Multi-Authentication multi-sites.
 Expand Cisco UCS 5108 and EMC VNX5200 storage to support company data.

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TOYO Tires, Cypress, CA, System Engineer (Contractor) August 2016 to May 2017
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Conduct briefings on day-to-day systems migration status.
 Brief management and recommend Domain restructure after domain structure assessment.
 Maintain regular staff meetings with executives, department heads, and end-users regarding IT activities.
 Redesign Active Directory infrastructure to supports the USA, Canada, Mexico, and Japan.
 Oversee servers, and desktops at various company locations in the USA, Canada, Mexico, and Japan.
 Mentor and coach junior-level system administrators and help desk personnel on related IT issues.
 Migrate company to Office 365 to reduce software cost and hardware costs.
 Provide status reports to department managers on the status of new virtual systems as needed by departments.
 Integrate Microsoft AADC with Active Directory and Office 365.
 Configure the Active Directory Migration Tool (ADMT) to support Office 365 migration.
 Configure Websense Anti-Spam Firewall to filter inbound email from Office 365.
 Create PowerShell scripts to troubleshoot Active Directory, Exchange 2013, and AZURE connection.
 Resolve issues with DHCP, DNS, inbound, and outbound email.
LISI, Santa Ana, CA, System Engineer (Contractor) August 2015 to August 2016
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Windows Server, Office 365, Active Directory, GPO, Exchange, IIS, Remote Desktop Services, cloud VOIP systems.
 Troubleshoot daily Masergy (VOIP) phone system and Lifesize video conferencing systems for six branches.
 Conducted weekly status reports on the status of three branch offices and 100 remote users' issues.
 Create IT operational procedures to support daily operations with VNC and Bomgar.
 Troubleshoot anomalies relating to HP servers, desktops, and web applications.
 Integrate Mobile Iron, Masergy Communicator, and Right Fax with Active Directory.
 Integrate mobile smartphones to sync with Mobile Iron.
 Create, delete, and wipe clean stolen mobile devices registered in Mobile Iron.
 We have integrated the following applications with Exchange, Mobile Iron, and Masergy Communicator.
 Push out desktop/server images and application packages with Dell KACE 1000/2000.
MAGTEK Inc., Seal Beach, CA, Senior System Administrator April 2012 to April 2015
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Windows 2003 to 2008R2 to 2012R2 migration.
 Servers: Virtualization, VMWare, RDP, SQL, WSUS, Azure, and Oracle.
 IT Infrastructure: Active Directory, DHCP, DNS, Backup Exec, Solar Winds, and Dell AppAssure.
 Maintain, and enhance an Active Directory environment, including DHCP, DNS, Group Policies, IIS, and MSSQL.
 Conduct and provide status reports on systems auditing, compliance, and risk assessment processes.
 Migrate physical servers to VMware to reduce hardware costs and maintenance.
 Recommend purchase, deploy servers, and manage storage infrastructure.
 Migrate physical lab servers to Hyper-V to reduce hardware costs and maintenance.
 Coordinate projects and deadlines with Jira and Confluence
 Monitor and troubleshoot Barracuda's email and spam filter alerts.
 PowerShell scripts to run daily schedule tasks and server configuration.
 Create detailed documentation of projects, server builds, and network architecture diagrams.
 Diagnose and resolve outages, alerts, errors, and performance issues across multiple technologies.
 Configure, maintain, and troubleshoot Dell PowerEdge servers and EqualLogic iSCSI Storage Systems.
Balboa Capital, Irvine, CA, Network/System Engineer (Contractor) June 2011 to September 2011
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Carryout and work on complex assignments requiring independent action and a high degree of initiative to resolve issues.
 Mentor junior-level administrators and help desk staff.
 Migrate production servers to Hyper-V to reduce hardware costs and maintenance.
 Create PowerShell scripts to help migrate Windows 2003 to 2008R2 Domain.
 Create detailed documentation of projects, server builds, and network infrastructure diagrams.
 Written and maintain comprehensive documentation for all implemented computer systems and network structure.
 Contribute to the development of new server standards and the modification of existing server standards.
 Investigate, diagnose, and resolve issues with Websense and Exchange email routing.
 Research system issues, analyze issues, determine core cause, and implement the effective resolution.
 Written and Implement procedures to eliminated duplication and inaccuracies in the SalesLogix database by 89%.
DKN Hotels, Irvine, CA, Network Administrator (Contractor) October 2010 to April 2011
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
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 Mentor and Coach junior-level system administrators and help desk personnel.
 Maintain VMware vSphere servers; 4 Windows 2003R2 servers and 3 Windows 2008R2 servers.
 Monitor ADTRAN MPLS daily operations between 12 hotels; Manage day-to-day activities of 4 Watch Guard tunnels; Create,
implement recovery plans for ShoreTel (VoIP) phone system.
 Move corporate office from Santa Ana to Irvine.
 Written, implement, and maintain IT policies and procedures.
 Interact and negotiate with vendors and contractors to secure network products and services.
 Coordinate all system maintenance, upgrades, and projects related to system function and operability.
 Oversee documentation, installation, configuration, maintenance, and troubleshooting of Network infrastructure, software,
and peripheral devices.
 Develop project plans for the deployment of new and changes to information system applications.
 Configure, monitor, and maintain email applications and virus protection software.
CMIT Solutions, Orange County, CA, Technical Support Engineer (Contractor) March 2009 to October 2009
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Identify and implement information system solutions that support more efficient and effective work performance based on
essential knowledge of business functions and processes.
 Conduct research and make recommendations on server products, desktop products, services, protocols, and standards
supporting procurement and development efforts.
 Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective
components when necessary.
 Communicate operational status and tasks to stakeholders and external clients.
 Responsible for monitoring, upgrading, and maintaining many systems in use, including phone systems, sales applications,
engineering systems, building security, printers, workstations, and networking components.
 Network infrastructure, email, telecommunication, data storage, backup systems, and UPS power.
 Coordinates and monitors multiple small to medium projects from initiation through delivery.
 Gathers required data to define customer requirements and validate project objectives.
 Provide IT support for small and medium-size businesses.
 Troubleshoot Windows 2003R2/2008R2 Active Directory Sites and Services, Users and Computers, and System.
Moldex Metric Inc., Culver City, CA, Systems Operation Manager December 2007 to January 2009
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Create and led mentor advisory board at Moldex Modex Inc., trained more than 50 corporate mentors.
 Provide coaching, mentoring, training, and feedback to IT Information Technology staff.
 Manage all staff personnel issues, including reviews, corrective discipline, and counseling.
 Manage day-to-day documentation of all changes to network configuration and IT procedures.
 Design, plan, develop, and implementation of upgrades to legacy applications and systems. Ensure 100% compliance to
corporate implementation policies.
 Manage cost and budget preparation, including software, hardware maintenance, supplies inventory, vendor relationship,
and licensing.
 Responsible for monitoring, upgrading, and maintaining many systems in use, including phone systems, sales applications,
engineering systems, building security, printers, workstations, and networking components.
 Assesses and evaluates new technologies, which may improve performance and reduce costs for the organization.
 Investigate, diagnose, resolve VPN, MAS90/200, and Nova Time related issues.
 Implement procedures to eliminated duplication and inaccuracies in the SalesLogix database by 89%.
Consultant Staffing, Huntington Beach, CA, Network Engineer (Contractor) May 2007 to November 2007
Plan, create, systems maintenance, implementation, system migration, system integration, and troubleshoot the following:
Effectively communicate project expectations to stakeholders in a timely and transparent fashion
Administration of CargoTel Linux ERP system up to including adding/maintaining users, menu security, system integrity,
database maintenance, and system patches; Implements necessary actions to resolve procedural or operational issues
Implement ISO 9000 standard documentation structure and procedures
Diagnose and resolve issues related to Active Directory, DNS, DHCP, Email, and VPN
Perform company moves, adds, changes in computer location, telecom, and users.
Maintains and updates records and ticket tracking databases.

Royal Truck Body, Paramount, CA, IT Manager February 2006 to April 2007
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Monitor daily operations, establishing priorities, developing standards, and setting deadlines.
 Coach and mentor junior level administrator and help desk team members in building their skills.
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 Monitor and troubleshoot Barracuda's email and spam filter alerts.
 Implement MPLS network infrastructure, which improved network-up time by 99.99% between 5 sites.
 Implement new server, develop desktop standards, and the modification of existing standards.
 Perform IT internal auditing: access control, security, change management, and data archiving procedures.
 Manage and supported three branch offices and remote users.
 Manage all technological projects, oversees the implementation, and facilitates the transition from older technology to
more advanced systems.
 Support and troubleshoot MAS90 ERP and SalesLogix CRM application issues.
 Manage systems cost and budget, including software, hardware maintenance, inventory, vendor relationship, and licensing.
Sweet factory, Anaheim, CA IT Manager (Contractor) July 2005 to January 2006
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Implement Cisco Catalyst 4500R switch, 1841 router, and SonicWall 4060 firewall for more network efficiency and security.
 Supported VMware 3.5 server farm in a 24/7 production environment, running on 4-core Dell servers, local RAID 5, NAS,
and centralized iSCSI network storage.
 Coach system administrators were to understand their strengths and weaknesses.
 Guide helpdesk personal on a wide variety of complex issues and identifies solutions.
 Monitor computer programs and systems, including coordinating the installation of computer programs and policies.
 Manage Active Directory to include: User account creation, group policy, modification, and deletion, Security groups, group
policy, share folders, audits, and remote access.
 Manage daily Active Directory to include group policy, user accounts, security groups, shared folders
 Provide end-user support for ~100 users onsite and ~1500 users offsite.
 Oversee the planning and implementation of multiple IT projects; Manage day-to-day operational aspects of projects and
scope.
ICC, Cerritos, CA, IT Manager October 2000 to July 2005
Plan, systems upgrades, maintenance, implementation, migration, integration, and troubleshoot the following:
 Direct daily operations of the IT department, establish priorities, develop processes, and setting deadlines.
 Migrate Macola ERP to Lilly ERP system migration.
 Integrate EDI into Lilly integration.
 Coach help desk personnel were to understand their strengths and weaknesses.
 Integrate new servers, network systems, hardware, and software applications.
 Provide capacity planning and performance management for Windows, Exchange, and Active Directory.
 Responsible for monitoring, upgrading, and maintaining many systems in use, including phone systems, sales applications,
engineering systems, building security, printers, workstations, and networking components.
 Spearhead proper planning and implementation of Windows NT 4.0 to 2000 Advance migration.
 Plan and implement Windows 2000 Active Directory, OUs, Groups, Group Policies, DHCP subnets, and DNS.
 Interact and negotiate with vendors, outsource, and contractors to secure network products and services
Education:
Certificate, Business Management, North Orange County Community College
Focus: Business Management
Certificate, Project Management, North Orange County Community College
Focus: Project Management Body of Knowledge (PMBOK)
Certificate, Computer Networking, Coastline Community College
Focus: Computer Networking
Military Status:
Status: Veteran
Military Branch: US Army

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