Muhammad Tauseef

Riyadh, Saudi Arabia

+966549975397

Raza Chaudhry
[email protected]
 linkedin.com/in/muhammad-tauseef-raza-chaudhry

Senior ICT Consultant

Summary
I have more than 14 years of experience in ICT sector working in multiple roles and multiple countries as Solution Architect, Solution Integrator and
Customer Support professional. I am looking for a challenging role to leverage on my vast diverse experience gained over the years working in a
multinational corporate environment and holding a Masters degree in Computer Science from a top university in the US.

Certifications
Certification Certification Number
Project Management Planning (PMP) 2561560
Amazon Web services Solution Architect Associate JCRGWNG21NVQ1W3R
Apache Cassandra Solution Architect V2.1-0182
Openstack Administrator COA-1700-0640-0100
ITIL Foundation GR750332861MR
Togaf 9 Certified 120547
SUN Java programmer SR 6535735, Expired
Ericsson IP Technology N/A
Ericsson Solution Architect Assessed N/A
Ericsson Services Engineer Experienced N/A

Skills
Telecom
Ericsson Multi Mediation(Online Mediation and File and Event Mediation), Ericsson Charging
System(SDP, AIR, CRS, VS, MINSAT, CCN, OCC), Ericsson Dynamic Activation

Operating System
RHEL, Solaris, SUSE Linux enterprise

Programming Languages
Java, Perl, Python, Bash, Korn, Born

Databases
Apache Cassandra, Oracle, MySQL, PostGreSql

Cloud
Amazon Web Services cloud, Openstack Cloud, VirtualBox, VMWare, Ansible, Docker, Kafka, Cloud
Native, Machine Learning

Hardware/Systems
HP blades and chassis, Oracle blades and chassis,EMC, HP and SUN storage, Ericsson NSP
hardware

Work experience
ICT senior support consultant 2019 - Present
Ericsson, Kingdom of Saudi Arabia
I worked as a customer network support engineer. My main responsibilities included providing technical support services to three telecom clients for
Ericsson Multi Mediation and Charging system and my achievements and routine tasks are as follows:

Unprecedented accomplishment of replicating EMM complex SDF solution logics in test environment.
I helped the Charging system (CS) team to stabalie the network to achieve 0 emergencies in 2022.
I helped the CS team to do successful rollout of all CS nodes and fixing many bugs during the rollout myself.
I mentored the new recruits and did extensive knowledge transfer.
I took ownership of ECE, Orvaall nodes and CS nodes support in very short time.
Performing initial analysis of Customer Support Request (CSR) with emergency, high, medium and low severity.
Providing CSRs solution/remedy within defined service level agreement.
Applying updates and patches to LIVE applications.
Performing upgrade of live application clusters.
Supporting regional emergency CSR resolution.
Conducting internal testing and customer acceptance sessions.
ICT Senior Technical Solution Architect Consultant 2018 - 2018
TechLeap Systems Inc, United States of America (6 months)
I have worked as solution architect. My main responsibilities included business development, solution design, development and integration projects
execution.

I designed Network Management solution replacement with Ericsson Dynamic Activation solution.
I lead the team for development of customization on EDA and integration with other NEs.
Meeting customers for design, acceptance and handover activities.

Solution Architect consultant 2015 - 2018

Ericsson, Pakistan (2.5 years)
I have worked as solution architect. My main responsibilities included solution design, deployment and cut over of Ericsson Multi Mediation, Charging
system and Online Charging Control and my routine tasks are as follows:

Leading the delivery team to scope, design, deliver, deploy and cutover end to end project.
Gathering customer requirement from face to face customer engagements (meetings, workshops etc).
Designing end to end solution.
Documenting design, customer acceptance, implementation and handover documents.
Supporting Project Manager to secure resources, hardware and applications.
Supervising hardware installation.
Deploying virtualized/non virtualized, cluster/non cluster environments including OS and DB.
Installing and configure applications.
Coding and implementing business logic
Writing Perl, Bash, Korn, Born scripts for different operational and integration tasks.
Conducting internal testing and customer acceptance sessions.
Deploying the solution in production and provide technical support.
Performing upgrade of live application clusters.

Services Engineer CNS Support 2013 - 2015

Ericsson, Bahrain (about 2 years)
I worked as a customer network support engineer. My main responsibilities included providing technical support services to two clients for Ericsson
Multi Mediation and Charging system and my routine tasks are as follows:

Performing initial analysis of Customer Support Request (CSR) with emergency, high, medium and low severity.
Providing CSRs solution/remedy within defined service level agreement.
Applying updates and patches to LIVE applications.
Performing upgrade of live application clusters.
Supporting regional emergency CSR resolution.
Conducting internal testing and customer acceptance sessions.

Services Engineer CNS support 2010 - 2013

Ericsson, Oman (3.5 years)
I worked as a customer network support engineer. My main responsibilities included providing technical support services to three clients for Ericsson
Multi Mediation, Charging system, Lawful Intercept and EMA. My routine tasks are as follows:

Performing initial analysis of Customer Support Request (CSR) with emergency, high, medium and low severity.
Providing CSRs solution/remedy within defined service level agreement.
Applying updates and patches to LIVE applications.
Performing upgrade of live application clusters.
Supporting regional emergency CSR resolution.
Conducting internal testing and customer acceptance sessions.
Driving customer engagements for agreement on solution/remedy of CSR.
Fulfilling end to end responsibility of compliance with SLA for Lawful intercept solution.
Performing stress test of upgraded solution on new hardware with SOAPUI.

Mediation Consultant 2010 - 2010

Myson Telecom(outsourced to Ericsson), United Arab Emirates (6 months)
I worked as a Ericsson Multi Mediation subject matter expert. My main routine tasks are as follows:

Planning and execution of EMM application from 4.0 to 6.0 handling Call Detail Record (CDR) from the biggest Telco operator in UAE
Uplifting of of 3PP products from current version to target version.
Uplifting/removing of product customization built on EMM4.0 to EMM6.0.
Producing Java source code from JAR files.
Updating Java code to fix JAR files which were not running with new Java 6.
Conducting internal testing and customer acceptance sessions.
Driving customer engagements for agreement on solution/remedy of CSR.
Providing support services for 2 months for upgraded solution.

Solution Integrator 2006 - 2009

Ericsson, Pakistan (2 Year, 8 months)
I worked as a solution integrator for Ericsson Multi Mediation and Charging system and my routine tasks are as follows:

Deploying cluster/non cluster environments including OS and DB.

Installing and configure applications.
Supervising hardware installation
Writing Perl, Bash, Korn, Born scripts for different operational and integration tasks.
Coding and implementing business logic.
 Conducting internal testing and customer acceptance sessions.
Deploying the solution in production and provide technical support.

Trainings
Coaching skills 2022

EMA training 2022

Vmware training 2021

EC 20 training ILT 2020

EDA 1 Training ILT 2020

VMWare Vsphere ILT 2020

Cloud native online training 2019

Revenue Manager Deep dive 2018

TM Forum training on Frameworkx 2017

Ansible online Training 2017

Designing RESTfull APIs online 2017

Camunda Business Process Management online training 2017

TIBCO integration bootcamp ILT 2015

VXML-IVR ILT 2011

Lawful Intercept ILT 2011

CRS Admin ILT 2011

Rating and tariff management ILT 2011

CS4 admin ILT 2010

CS4 Overview ILT 2010

Scripting (Perl, Bourne, Korn, BASH, CGI, Python, PHP) and Oracle 10g DBA 2007-2008
Solaris 9 Admin II ILT 2007
Solaris 9 Admin I ILT 2006

Education
Online Master in Computer Science (Machine Learning) 2019 - 2022
Georgia Institute of Technology, United States of America
Courses:

Big data for health informatics, Machine Learning, Deep learning, Artificial Intelligence, Data and Visual Analytics, Graduate Algorithms, Software
development process, Software Architecture and Design and Network Security.

Bachelors of Science (Telecom Engineering) 2002 - 2006

National University of computer and Emerging Sciences. Lahore, Pakistan
I received distinction(highest GPA) in the whole Telecom batch of 2002 in 2005 and was awarded Gold Medal.

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