What are the methods available for user authentication? Select one or more: a. Local Database: The user name and password in their user record in the instance database. ¥ b. Digest Token: An encrypted digest of the user name and password in the user record. 7 c. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed ~ d, OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database, # 2. SAML 2.0: The user name and password configured ina SAML identity provider account, which has a matching user account in the database. f. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database. Your answer is partially correct. You have correctly selected 4. The correct answers are: Local Database: The user name and password in their user record in the instance database, Multifactor: The user name and password in the database and passcode sent to the user's mobile device thot has Google Authenticator installed, LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database, SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database, OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database, Digest Token: An encrypted digest of the user name and password in the user record, Scanned with CamScannerUI Policy can make fields read-only, mandatory, or hidden. Select one: a. False b. True # Your answer is correct. The correct answer is: True Which of the following statement describes the purpose of an Order Guide? Select one: G. Order Guides restrict the number of items in an order to only one item per request b. Order Guide provide the ability to order multiple, related iterns as one request ¥ ¢. Order Guide provide a list of guidelines for Administrators on haw to set up item variables d. Order Guides take the user directly to the checkout without prompting for information Your answer is correct. The correct answer is: Order Guide provide the ability to order multiple, related items as one request The display sequence Is controlled in a Service Catalog Item using which of the following? Select one: a. The Choice field in the Variable form b. The Default Value field in the Catalog Item form c¢. The Order field in the Variable form # d. The Sequence field in the Catalog Item form Your answer is correct. The correct answer is: The Order field in the Variable form aggre Select one: a. Reviewed b. Published ¥ c. Retired d, Drafted Your answer is correct. The correct answer is: Published Scanned with CamScannerWhat is the master table that contains a record for each table in the database? Select one: a. [sys_master_db] b, [sys_master_object] sc. [sys_object_db] d. [sys_db_object] + Your answer is correct. The correct answer Is: [sys_ db_object] ServiceNow is a single-instance, multiple tenant architecture? Select one: a. True b. False Your answer is correct. The correct answer is: False Select one: To present related fields b, To present related records ¥ G, To create a one-to-many relationship. d. To dot-walk to a core table Your answer is correct. The correct answer is: To present related records For Administrators creating new Service Catalog items, what is @ characteristic they should know about Service Catalog variables? Select one: a. Service Catalog variables can only be used in Order Guides 6. Service Catalog variables can only be used in Record Producers ¢. Service Catalog variables are global by default ¥ ) do, Service Catalog variables cannot affect the order price Your answer is correct, The correct answer is: Service Catalog variables are global by default Scanned with CamScannerWhen working on a form, what is the difference between Insert and Update operations? Select one: a. Insert saves changes and remains on the form, Update saves changes and exits the form b. Insert creates a new record and Update saves changes, both remain on the form c. Insert creates a new record and Update saves changes, both exit the form # d. Insert saves changes and exits the form, Update saves changes and remains on the form Your answer is correct. The correct answer is; Insert creates a new record and Update saves changes, both exit the farm which of the following can be customized through the Basic Configuration UI16 module? (Choose three.) Select one or more: a. Form Header Size b. Record Number Format c. Banner Image ¥ d. System Date Format ¥ . Browser Tab Title ¥ Your answer is correct. The correct answers are: Banner Image, Browser Tab Title, System Date Format Which of the following allows a user to edit field values in a list without opening the form? Select one: a. List Editor ¥ b. Edit Menu c. Data Editor d. Form Designer Your answer is correct. The correct answer Is: List Editor Scanned with CamScannerWhich one of the following statements best describes the purpose of an Update set? Select one: a. An Update Set allows administrators to group a series of changes Into a named set and then move this set as a unit to other systems ' b, By default, an Update Set includes customizations, Business Rules, and homepages ' ¢. An Update Set is a group of customizations that is moved from Production to Development ’ d. By default, the changes included in an Update Set are visible only in the instance to which they are applied Your answer is correct, The correct answer is: An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems a Select one: a. Virtual Agent 7 b. Answer Agent ¢. Connect Chat ' d.live Feed Your answer is correct, The correct answer is: Virtual Agent Select ane: ~ 4. Operator, Condition, then Value b. Field, Operator, then Value ~ ' ¢, Value, Operator, then Field ’ d. Field, Operator, then Condition Your answer is correct. The correct answer is: Field, Operator, then Value Scanned with CamScannerWhich one of the following statements describes the contents of the Configuration Management Database (CMDB)? Select one: @. The CMDB contains ITIL process data pertaining to configuration items b. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company ¢. The CMDB contains data about tangible and intangible business assets ¥ ) d. The CMDB archives all Service Management PaaS equipment metadata and usage statistics Your answer /s correct. The correct answer is: The CMDB contains data about tangible and intangible business assets Which would NOT appear in the History section of the "Application Navigator? — Select one: a. Lists b.Ul Pages ¥ c. Records ! d. Forms Your answer is correct. The correct answer is: UI Pages peace a a — /§ 4 computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database, Select one: a. Client b. Server v7 Your answer is correct. The correct answer is: Server Scanned with CamScannerWhat is a Dictionary Override? Select one: a. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update b. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services c. A Dictionary Override is a task within o workflow that requests an action before the workflow can continue d. A Dictionary Override sets field properties in extended tables ¥ Your answer is correct. The correct answer Is: A Dictionary Override sets field properties in extended tables What is the purpose of flagging an article in a knowledge base? Select one: a. Allow a user to submit feedback about an article ¥ b. Reporting an error c. To mark an article to read later. Your answer is correct. The correct answer Is: Allow a user to submit feedback about an article Fires cert alae deal Select one or more: a. Most recent update # b. Relevancy 7 c. Number of views ¥ d. Popularity e. Manager assignment Your answer is correct. The correct answers are: Most recent update, Relevancy, Number of views Scanned with CamScannerSelect one: a, Group[user group] b. Group[sys_user] c. Group|sys_user_group] ¥ d. Group|sys_user_group_profile] Your answer is correct. The correct answer Is: Group[sys_user_group] -sitrelates to ServiceNow reporting, which of the following statements describes what a metric can do? Select one: a.A metric is a time measurement used to report the effectiveness of workflows and SLAs b, A metric is used to measure and evaluate the effectiveness of IT service management processes ¥ ¢. A metric is a report gauge used on homepages to display real-time data d. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. Your answer is correct. The correct answer is: A metric is used to measure and evaluate the effectiveness of IT service management processes of the flee Snorer Select one: a. Record Producers, Order Guides, and Iter Variables b, Record Producers, Order Guides, and Catalog Items # c. Order Guides, Item Variables, and Workflows d. Order Guides, Catalog Items, and Workflows Your answer is correct. The correct answer is: Record Producers, Order Guides, and Catalog Items Scanned with CamScannerWhich are valid Service Now User Authentication Methods? (Choose three.) Select one or more: a. XML feed b.ss0 7 c. Local database + d. LDAP . FTP authentication Your answer is correct. The correct answers are: Local database, LDAP, SSO What ore the three components of a filter condition? Select one or more: © a. Operator + b. Value # c. Field ¥ d. Table Your answer is correct. The correct answers ore: Value, Field, Operator Which one of the fallowing statements describes the purpose of a Service Catalog workflow? Select one: a. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to detined users or groups # b. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes c, A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications d. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals Your answer is correct. The correct answer is: A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups Scanned with CamScannerSelect one: a. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests b. A Record Producer creates user records ¢. A Record Producer is a type of Catalog Item that is used for Requests, not Services d. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog ¥ Your answer is correct. The correct answer is: 4 Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog anes access to begin creating a new item? Select one: ‘a, Content Items ‘ b, Maintain Items + ‘ ¢, Items d. Maintain Categories Your answer is correct. The correct answer is: Maintain Items Select one: a. Ul Action 7 b. Business Rule c. Client Script d, Ul Policy Your answer is correct. The correct answer is: UI Action Scanned with CamScannerWhat are the four knowledge workflows available in the ServiceNow base instance? Select one: ©. Retire Knowledge: Moves a knowledge article to the retired state. b. Instant Publish: |mmediately publishes a draft article without requiring an appreval ’ c. Instant Retire: Immediately retires a published article without requiring an approval d. Approval publish: Request approval from a manager of the knowledge beise before moving the article it the publish state # Your answer is correct. The correct answer is: Approval publish: Request approval from manager of the knowledge base before moving the article it the publish state There are ____ common types of Interfaces (Numeric Value) 6: There are six common types of interfaces Select one: ) a. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally. b. Maps: Display ServiceNow data graphically on a Google map ¢, Form: Data is entered into ServiceNow through forms 7 d, Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen. |e, Timelines: Used to track tasks or projects f. Homepage: Consists of navigational elements, functional controls, and platform information. Your answer is correct. The correct answer is: Form: Data is entered inte ServiceNow through forms Which one of these applications is available to all users? Select one: a. Incident b. Facilities ' ¢, Change d. Self-Service ¥ Your answer is correct. The correct answer is: Self-Service Scanned with CamScannerTe ITED ‘fram ServiceNow about Update Sets? Select one: a, Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance b. Use the Baseline Update Set to store the contents of items after they are changed the first time ¢. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance # d. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions Your answer is correct. The correct answer is: Avoid using the Default Update set as an Update Set for moving customizations from instance ta instance Which one of the following statements applies to a set of fields when they are coalesced during an import? Select one: a. Ifa match is not found using the coalesce fields, the existing record is updated with the Information being imported b. Ifa match is not found using the coalesce fields, the system does not create a Transform Map ¢. Ifa match is found using the coalesce fields, the system creates a new record d, Ifa match is found using the coalesce fields, the existing record is updated with the information being imported 7 Your answer is correct. The correct answer is: If a match is found using the coalesce fialds, the existing record is updated with the information being imported ServiceNow CMDB? (Choose four.) Select one or more: a. A Database b. Tables and Fields # c. Service Processes ¥ d. User Permissions €. The Dependency view + Your answer is correct. The correct answers are: Service Processes, Tables and Fields, A Database, The Dependency View Scanned with CamScannerRecord numbers have to be manually incremented Select one: a. False 7 b. True Your answer is correct, The correct answer Is: False database live at the Data Center, Select one: a. True \) bb False Your answer is correct. The correct answer is: True Which term refers to application menus and modules which you may want to access quickly and often? Select one: @. Breaderumb b. Bookmark c. Favorite 7 a. Tag Your answer Is correct. The correct answer is: Favorite Which of the following is true of Service Catalog Items in relation to the Service Catalog? Select one: g. They are the building blocks. # b, They are optional. c. They provide options. d. They run behind the scenes. Your answer is correct. The correct answer is: They are the building blocks. Scanned with CamScannerAccess Control rules may be defined with which of the following permission requirements? (Choose three.) Select one or more: a. User Criteria b. Groups c. Roles ¥ d_ Assignment Rules e. Conditional Expressions + f. Scripts 7 Your answer is correct. The correct answers are: Roles, Conditional Expressions, Scripts Select one: a. Event Log is the same as the Event Registry b. Event Log is formatted in the Log style, the Event Registry displays different fields c. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period) d. Event Log contains generated Events, the Event Registry is cd table of Event definitions ¥ Your answer is correct. The correct answer is: Event Log contains generated Events, the Event Registry is o table of Event definitions Select one or more: a. Content Menu b. Content Frame 7 c. Banner Frame ¥ d. Banner Navigator 6. Application Frame f. Application Navigator ” Your answer is correct. The correct answers are: Banner Frame, Application Navigator, Content Frame Scanned with CamScannerTables aré made up of which of the following? Select one or more: a. Records ¥ b. Fields + c. Forms: d. Lists Your answer is correct. The correct answers are: Records, Fields Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen? Select one: a. Dashboard 4 b. Form c. Timeline d, List Your answer is correct, The correct answer is: Dashboard Context Me eo Select one: a. It displays actions such as view form, view related task, and add relationship b. It displays actions related to filtering options, assigning tags, and search c. It displays actions such as creating quick reports, canfiguring the list, and exporting data 7 d. It displays actions related to viewing and filtering the entire list Your answer is correct. The correct answer is: It displays actions such as creating quick reports, configuring the list, and exporting data Scanned with CamScannerWhat is a formatter? Select one of the following. Select one: a. A formatter allows you to configure applications on your instance b. A formatter is a form element used to display information that is not a fleld in the record ¥ c. A formatter allows you to populate fields automatically d, A formatter is a set of conditions applied to a table to help find and work with data Your answer is correct. The correct answer is: A formatter is a form element used to display information that is not a field in the record What are the two aspects to LDAP Integration? Select one or more: a. Data formatting b. Authentication “ c. Authorization d. Data Population “ Your answer is correct. The correct answers ore: Data Population, Authentication Which three Variable Types can be added to a Service Catalog Item? Select one: a, Number List, Single Line Text, and Reference b. True/False, Checkbox, and Number List c. True/False, Multiple Choice, and Ordered d. Multiple Choice, Select Box, and Checkbox Your answer is correct. The correct answer is: Multiple Choice, Select Box, and Checkbox What is the Import Set Table? Select one: a. A repository for Update Set information ) b. A table where data will be placed, post-transformation ¢. A staging area for imported records ~ d. A table that determines relationships Your answer is correct, The correct answer is: A staging area for imported records Scanned with CamScannerA REQ number in the Service Catalog represents... Select one: q. the individual item in the order b. the stage. c, the task to complete. d. the order number. # Your answer is correct. The correct answer is: the order number. Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed? Select one: a. Event b, Report c, Warkflow d. Task Your answer is correct. The correct answer is: Task Which are states that you can make a field on a form using Ul Policy? Select one or more: _ @, Necessary b, write-only ¢, Mandatory # d. Empty e. read-only ¥ f. Hidden ¥ Your answer is correct. The correct answers are: read-only, Mandatory, Hidden Scanned with CamScannerWhich of the following are a type of client scripts supported In ServiceNow? (Choose faur.) Select one or more: g. onload ¥ b, onedit c. onSave d, onCelledit # @, onUpdate f.onSubmit # g. onchange ~ Your answer is correct. The correct answers are: onSubmit, onCelledit, onload, onchange Reports can be created fram which different places in the platform? (Choose two.) Select one or more: a. Statistics module b. Metrics module c. List column heading # di view / Run module ~ Your answer is correct. The correct answers are: List column heading, View / Run module When using the Load Data and Transform Map process, what is the Mapping Assist used for? Select one: a. Mapping fields using the Import Log b. Mapping fields using a Field Map c. Mapping fields using an SLA d. Mapping fields using Transform History Your answer is correct. The correct answer is; Mapping fields using a Field Map Scanned with CamScannerKnowledge articles within a knowledge base are grouped by category. Select one: a, True b. False Your answer is correct. The correct answer is: True ‘What information does the System Dictionary contain? Select one: a. The information on how tables relate to each other b, The human-readable labels and language settings e. The language dictionary used for spell checking d. The definition for each table and column # Your answer is correct. The correct answer is: The definition for each table and column Which technique is used to get information from a series of referenced fields from different tables? Select one: a. Sys_ID Pulling b. Record-Hopping c. Table-Walking d. Dot-Walking Your answer is correct. The correct answer is: Dot-Walking Which tool is used to have conversations with logged-in users in real-time? Select one: a, Connect Chat ¥ b, Now Messenger c., Comments d, User Presence Your answer is correct. The correct answer |s: Connect Chat Scanned with CamScanner—_ : Select one: a. Only my group b. All Users c. Only my company d. Only me # Your answer is correct. The correct answer is: Only me tae niente aorta Select one: a. Roles ¥ b, Access Control Rules c, Assignment Rules d. Ul Policies Your answer is correct. The correct answer is: Roles Ul Action can prompt that an Incident has been successfully submitted. Select one: Q. True b, False # Your answer is correct. The correct answer is: False Scanned with CamScannerWhat is a way that you can mark a knowledge article for review? Select one: a. Review b. On Hold c, Bookmark d. Flag article Your answer is correct, The correct answer is: Flag article Select one: a. Flexible b. Free Form c, Feature d. Guided Boards Your answer is correct. The correct answer is: Feature What is generated from the Service Catalog once a user places on order for an item or service? Select one: a. A change request b. An SLA c. Arequest ¥ d. An Order Guide Your answer is correct. The correct answer is: A request ServiceNow uses what term to describe all the data saved within a particular farm? Select one: a. Form. b. Lists c, Fields d. Record ¥ Your answer is correct. The correct answer is: Record Scanned with CamScannerSelect one: a. Items b. Content Items ¢, Maintain Items # d. Maintain Categories Your answer is correct. The correct answer is: Maintain Items What are the two pathways to view feedback left on a published article? Select one or more: a. Knowledge > articles > My Flagged # b. Knowledge base > my knowledge > flagged articles c. Knowledge > My articles > Flagged d. Knowledge > articles > published ¥ Your answer is correct. The correct answers are: Knowledge > articles > My Flagged, Knowledge » articles > published lee, Select one: a. A business rule must not run before a database action occurs b. A business rule can be a piece of Javascript ¥ c. A business rule monitors fields on a form d. A business rule must run before a database action occurs Your answer is correct. The correct answer is: A business rule can be a piece of Javascript Scanned with CamScannerWhen personalizing a form, which type of field cannot be hicicen.., Select one: a. Reference b. Pre-Filled c. Mandatory d, Read Only Your answer is correct. The correct answer is: Mandatory “What infe-mation ctoes the System Dietiohary contain Select one: a. The definition for each table and column. # b. The information on how tables relate te each other ¢. The human-readable labels and language settings d. The language dictionary used for spell checking Your answer is correct, The correct answer is: The definition for each table and column, How dre Workflows moved between instances? Select one: a. Workflows are moved using Transform Maps b. Workflows are moved using Update Sets 7 G. Workflows are moved using Application Sets d. Workflaws cannot be moved between instances Your answer is correct. The correct answer is: Workflows are moved using Update Sets What is an event in ServiceNow? Select one: @. Event is an indication to the ServiceNow processes that something has occurred ¥ b. Event is a trigger that has a direct response in the plattorm c, Event is a recognized scheduled occurrence of a process d. Event is an indicator that a priority I{P1) incident has been logged Your answer is correct. The correct answer is: Event is an indication to the ServiceNow processes that something has occurred Scanned with CamScannerWhich one of the following statement is correct when referring to Ulactions? Select one: a, Ul actions are only executed on the server. b. Ul action on the task table are not available to its extended tables. c, Conditions can be specified to determine when a UI action appears. ~ d_ Ul Actions cannot use scripts or be scripted Your answer is correct. The correct answer is: Conditions can be specified to determine when a Ul action appears. What is the difference between UI Policy and Ul Action? Select one: a. Ul Action can make fields read-only, mandatory, or hidden, while UI Policy can make a save button visible for appropriate users. b. Ul Policy can make fields read-only, mandatory, or hidden, while UL action can make a save button visible for appropriate users. 7 Your answer is correct. The correct answer is: Ul Policy can make fields read-only, mandatory, or hidden. while Ul Action can make a save button visible for appropriate users. What is the purpose of the field navigato: navigator? in the application Select one: a. Quickly navigate to applications and modules # b. List Applications Your answer is correct. The correct answer is: Quickly navigate to applications and modules Scanned with CamScannerela Select one: a. If more than one rule applies to a row, the older rule is evaluated first b. Rules are evaluated from the general to the specific, so a table rule must be active to continue c. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed ~ d. Rules are evaluated using roles. The role with the most permissions evaluates the rules first Your answer is correct. The correct answer is: If a row level rule and a field level rule exist, both rules must be true before an operation is allowed Business Rules are used to enforce mandatory data on a form. Select one: a. False # b. True Your answer is correct. The correct answer is: False Which of the following protects applications by identifying and restrict access to available files and data Select one: @. Access Control Rules b. Application Configuration c. Verbose log d. Application Scope ¥ Your answer is correct. The correct answer is: Application Scope What roles is required to create or update access controls Select one: a. security_admin # b. agent_admin c. sys_admin d. content_admin Your answer is correct. The correct answer is: security_admin Scanned with CamScannerWhat is a component of the service catalog that appears as a simplified form and allow users to provide information that is translated into task-based records? Select one: a. Record Producer ¥ b. User Criteria c. Order Guide d. Widget Your answer is correct. Record Producer The correct answer Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common? Select one: a. They direct the user to a catalog property b. They direct the user to a record producer 7 ¢. They direct the user to a catalog client script d. They direct the user to a catalog Ul policy Your answer is correct, The correct answer is: They direct the user to a record producer Which of the following is true of Service Catalog Items in relation to the Service Catalog? Select one: @. They are the building blocks ¥ b. They provide options c. They are optional d. They run behind the scenes. Your answer is correct. The correct answer is: They are the building blocks Whot fe the platform name for the User table? Select one: a, sys_users b. sys_user # c. u_users d.x_users Your answer is correct. The correct answer is: sys_user Scanned with CamScannerWhat is a characteristic of importing data into ServiceNow? Select one: a. An existing Transform Map can be used multiple times on the same import set # b. An existing Transform Map can be used one time on the same import set c. Coalesce fields are used only after running Transform d. Any user can manage and set up import sets: Your answer is correct. The correct answer is: An existing Transform Map can be used multiple times on the same import set Which one of the following statements describes the purpose of a service catalag flow? Select one: @. A service catalog flow generates the basic components : item variable types,tasks and notifications b. Although a service catalog flow cannot send notifications .the flow drives complex fulfillment processes ¢. A service cataog flow generates the basic components : item variable types,tasks and approvals d_ A service catalog flow is used to drive complex fulfillment processes and sends notification to defined users or groups ¥ Your answer is correct. The correct answer is: A service catalog flow is used to drive complex fulfillment processes and sends notification ta defined users or groups Configuration will not affect what others see on their forms. Select one: a. True b. False Your answer is correct. The correct answer is: False Scanned with CamScannernot extend another table? Select one: a. Extended Tables b. Base Tables c. Core Tables d. Custom Tables Your answer is correct. The correct answer is: Bose Tables Select one: a. If more than one rule applies to a row, the older rule is evaluated first b. The role with the most permissions evaluates the rules first ¢. Ifa row level rule and a field level rule exist, both rules must be true before an operation |s allowed d. Table access rules are evaluated from the general to the specific Your answer is correct. The correct answer is: If ¢ row level rule and a field level rule exist, both rules must be true before an operation is allowed "From the User menu, wich aciins can @ user select? (Choose three) Select one of more: a, Order from Service Catalog b. Elevate Roles ¥ c. Approve Records d. Impersonate Users ¥ 9. Send Notifications f. Log Out ServiceNow # Your answer is correct. The correct answers are: Log Out ServiceNow, Elevate Roles, Impersonate Users Scanned with CamScannerWhat displays a set of records from a table? Select one: a. View b. Dashboard c. Panel dd. List w Your answer is correct. The correct answer is: List What is a schema map? Select one: a. Aschema map enables administrators to define records from specific tables as trouble sources for Configuration Items b. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema ¥ c. Aschema map graphically organizes the visual task boards for the CMDB d, A schema map graphically displays the Configuration Items that support a business service Your answer is correct. The correct answer is; A schema map displays the details of tables and thait relationships in o visual manner, allowing administrators to view and easily access different parts of the database schema Where can Admins check which release is running on an ServiceNow instance? Select one: a. Stats module ¥ b. Transactions log c. Memory Stats module d. System.upgraded table your answer is correct. The correct answer is: Stats module Scanned with CamScannera Select one: @. Access Control bb. Tables and Fields ¢. Columns and Fields d, Tables & Columns 7 Your answer is correct. The correct answer is: Tables & Columns Which application is used to change the number format per table? Select one: a. Record Maintenance b, Table Maintenance c, System Maintenance d. Number Maintenance ¥ Your answer is correct The correct answer is: Number Maintenance Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments. Select one: a.True wv b. False Your answer is correct, The correct answer is: True Where would you go in ServiceNow to order services and products offered by various departments? Select one: a. Customer Service b, Self Service c. Service Catalog ¥ d. Service Department Your answer is correct. The correct answer is: Service Catalog Scanned with CamScannerA User is stored in which table? Select one: a. User [user_profile] b. User [ syst_user_profile] c. User [ sys_user_group] d. User [sys_user] # Your answer is correct. The correct answer is: User [sys_user] Which of the following statements is true when a new table is created by extending another table? Select one: a. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself # b. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields c. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table d, The new table archives the parent table and assumed its roles in the database Your answer is correct. The correct answer is: The new table inherits all of the fields of the parent table and can also contain new fields unique to itself | What is a role in ServiceNow? Select one: a. Arole is a set of modules for a particular application b. Arole is one record in the role(sys_user_role) table + c. Arole is a persona used in live feed chat d. Arole is one record in the role(user_sys_role) table Your answer is correct. The correct answer is: A role is one record in the role(sys_user_role) table Scanned with CamScannerSelect one: a. Activate verbose logging b. View custom perspectives ¢. Unlock Application master list d. Testing and visibility “ Your answer is correct. The correct answer is: Testing and visibility Data Policy can enforce mandatory data on import. Select one: a. True b. False Your answer is correct. The correct answer is: True comp Select one: a, Catalog Items, Asset Contracts, Task Surveys b. Record Producers, Order Guides, and Catalog Items ¥ c. Order Guides, Exchange Rates, Calendars d. Order Guides, Catalog Items, and Interceptors Your answer is correct. The correct answer is: Record Producers, Order Guides, and Catalog Items What term best describes something that is created has work performed upon it and is eventually moved to a state of closed Select one: a. Report b, Flow c. Event d, Task ¥ Your answer is correct. The correct answer |s: Task Scanned with CamScannereae” Select one: a. Changes made to tables, forms, views, and fields ~ b. Changes made to tables, forms, schedules, and client scripts c. Changes made to tables, forms, groups, and configuration items(Cr's) d. Changes made to tables, forms, Business Rules, and data records Your answer is correct. The correct answer is: Changes made to tables, forms, views, and fields An application is not displaying in the application navigator tind possible reason Select one: a. You may not have access rights b. The application may be deactivated in your instance. ¢. Yau may net have the right role # d. AUL action is preventing the application fram displaying. Your answer is correct. The correct answer is: You may not have the right role Table Access Control rules ore processed in the flowing arson Select one: a. table name, parent table name, any table name (wildcard) ¥ b. any table name (wildcard), parent table name, table name c. any table name (wildcard), table name, parent table name d. parent table name, table name, any table name (wildcard) Your answer is correct. The correct answer is: table name, parent table name, any table name (wildcard) Scanned with CamScanner— Select one or more: a. Names of Modules ¥ b. Favorites ¥ c. History Records d. Titles of Dashboard Gauges e, Names of Applications and Modules # f. Names of Applications # Your answer is correct. The correct answers ore! Names of Applications and Modules, Names of Modules, Names of Applications, Favorites What defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles. Select one: a, User Conditions b. User Criteria c. User Permissions d, User Info Your answer is correct. The correct answer is: User Criteria What is enabled when u elevate privileges? Select one: g, Ability to create and modify security policies b, Ability to create and modify access control from the ACL w ¢, Ability to create and modify SOAP security policies d. Ability to access and modify to systern properties > security policies Your answer is correct, The correct answer Is: Ability to create and modify access control from the ACL Scanned with CamScannerSelect one: a. RITM (Number) >REQ (Number) >PROCUREMENT (Number) b. REQ (Number) >RITM (Number)>TASK (Number) # G. FULFILLMENT (Number) >RITM (Number) >TASK (Number) d. REQ (Number)>*RITM (Number) >PROCUREMENT (Number) Your answer is correct, The correct answer is: REQ (Number) >RITM (Number)? TASK (Number) Which of the following is used to initiate a flow? Select one: a, Core Action b. A trigger ¥ c. A Spoke d_ An Event Your answer is correct. The correct answer is: A trigger A change request has been approved and assigned to you as the system administrator to change the incident number prefix from the default of INC o the company standard "In" what are the steps to be taken? Select one: a. Create a Business rule that modifies the prefix before the insert operation b, Submit a change request to ServiceNow technical support ¢. Go to the number maintenance application and change the prefix to IN for incident # d. The prefix of an incident cannot be changed because it is © built in feature Your answer is correct. The correct answer is: Go to the number maintenance application and change the prefix to IN for incident Scanned with CamScannerWhat is the path an administrator could table to view the fulfillment stage task list for an order placed bu a user? Select one: q. FULFILLMENT(number) > RITM(number) > TASK(number)} b. REQ(number) > RITM(number) » PROCUREMENT(NUMBER) ¢. REQ(number) > RITM(number) > TASK(number) d. RITM(number) > REQ(number) » PROCUREMENT (NUMBER) Your answer is correct. The correct answer is: REQ(number) > RITM(number) > TASK(number) Which of the following is considered best practice before importing any data in ServiceNow? Select one: ‘9. Remove obsolete data from your data source ¥ b, Disable update set capabilities c. Use the same import set table for all imports aT Transfer all incoming data records to one data source Your answer is correct. The correct answer is: Remove obsolete data from your data source Scanned with CamScannerWhat ore the Roles provided by ServiceNow? Select one or more: a. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. ¥ b. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services v ¢. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver 7 d. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. ¥ @, System Administrator: The admin role provides access to all platform features, applications, functions and data, #7 Your answer is correct. The correct answers are: System Administrator: The admin role Provides access to all platform features, applications, functions and data, Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services, Fulfiller: Users with the ITIL role may fulfill (TIL activities associated with the ITIL workflow, including Incident and Change management, Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver, Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc. “inosovemew tone Select one: a. Load data, create transform map, run transform b. Select data source, schedule transform c. Define data source, select transtorm map, run transform d. Select import set, select transform map, run transform Your answer is correct. The correct answer is: Load data, create transform map, run transform Scanned with CamScannerWhat refers to an application or system that accesses a remote service or another computer system, known as a server? Select one: a. Client ~ b. Script c. Server d. Policies Your answer is correct. The correct answer is: Client ase Weete a MenED Select one: a. Role[sys_user_profile] b. Role[sys_user_record] c. Role[sys_user] d. Role[sys_user_role] + Your answer is correct. The correct answer is: Role[sys_user_role] Scanned with CamScannerWhere is data stored? Select one: a. Tables ¥ b. Forms c. Update Sets d. Lists Your answer is correct. The correct answer is: Tables Which one of the following statements is true Select one: a, When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field ~ b. When an Incident form is saved the Work Notes field text is over written each time works logged against the incident. c, When an Incident form is saved, the Additional comments field text is deared and recorded to the work Notes section d. When on Incident form is saved, the Impact field is calculated by adding the priority and urgency values Your answer is correct. The correct answer is: When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field Scanned with CamScannerUse Validate" before moving the Update Sets to compare potential conflicts Select one: a. True # b, False Your answer is correct. The correct answer is: True Which one of the fallowing statements is true? Select one: a. When an Incident form is saved, the Impact field is calculated by adding the priority and Urgency values b. When on Incident form is saved, the additional comments field text is cleared and recorded to the worknotes section ¢. When an Incident form is saved, all the Work Notes field text is recorded to the Activity Log field dd. When an Incident form is saved, the work notes field text is overwritten each time work is logged against the incident Your answer is correct. The correct answer is: When an Incident form is saved, all the Work Notes field text is recorded to the Activity Log field Which one of the following modules can be used to view field settings for a table? Select one: d, Tables and Fields b, Tables & Columns # ¢. Columns and Fields d. Access Control Your answer is correct. The correct answer is: Tables & Columns Changes made from gear(cog) on a list header effect all users Select one: a. True b. False + Your answer is correct. The correct answer is: False Scanned with CamScannerWhich is not a Service Catalog Workflow stage > Select one: a, Delivery b, Waiting for Approval c. Distrubution od. Fullfillrment Your answer is correct, The correct answer js: Distrubution Favourites and shortcuts can be managed fram mobile environment, Select one: a. False b. True #7 Your answer is correct. The correct answer is: True Access Control rule evaluation? Select one: a. None b. Table access rules are evaluated from the most specific to most generic ~ Your answer is correct. The correct answer is: Table access rules ate evaluated from the most specific to most generic When is a workflow complete Select one: a, When the workflow is checked out b, when the update set is complete ¢, When an event causes termination d. When the workflow reaches the end activity ¥ Your answer is correct. The correct answer is: When the workflow reaches the end activity Scanned with CamScannerAn Update Set must be marked as "Complete" before it can be moved to other instance Select one: a.True b. False Your answer is correct. The correct answer is: True When searohing using the App Navigator search field, what can be returned?(choose 4 answers), Select one or more: a. Names of Applications and Modules ¥ b. Favorites ¥ ¢.Names of Applications ¥ d, Titles of Dashboard Gauges . Names of Modules # f History Records Your answer is correct. The correct answers are: Favorites, Names of Applications and Modules, Names of Modules , Names of Applications “Tool used to populote commonly used fiekisin a form? Select one: a. Reference Qualifier b. Template ~ c. Formatter d. Assignment Rule Your answer is correct. The correct answer is: Template Scanned with CamScannerWhen merging multiple Update Sets, if several Update Sets have modified the same object, (for example, the Incident form), how does the ServiceNow platform handle these changes? Select one: a. Only changes to the Configuration Item fields will be moved to the new, merged Update Set b, All the changes will be moved to the new, merged Update set c. The first change made to the Incident form will be the one moved to the new, merged Update Set d. The most recent change will be the one moved to the new, merged Update Set ¥ Your answer is correct. The correct answer |s: The most recent change will be the one moved to the new, merged Update Set How is the Servicenow platform setup so that Administrators can easily configure their instances to send an email at the end of an upgrade? Select one: a. Administrators can write a Client Script to send out an email to the Administrator when an update is complete b. Administraters can write o Bussiness Rule to send out an email to the Administrator when an update is complete. ¥ ¢. Administrators can update the email notification named System Upgraded in the notifications module by adding the appropriate user to receive it. d. Administrators can update the email notification named System Upgraded in the system logs module by adding the appropriate user to receive it Your answer is correct. The correct answer is: Administrators can write a Bussiness Rule to send out an email to the Administrator when an update is complete. Scanned with CamScannerWhich one of the following statements is true when an Administrator edits a workflow? Select one: @. When the workflow is checked out, other users with roles can make changes and add comments b, Once an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles. c. To prevent multiple users with roles from making changes to a workflow at the same time wa s checked out before they can be edited: # d. when a workflow is published, the workflow is available to the person who created it but not to other users with roles Your answer is correct. The correct answer is: To prevent multiple users with roles from making changes to a workflow at the same time wa s checked out before they can be edited "How do vou make a filter evaitaple to everyone: Select one: a. Assign a Nome, Set Visibility, and Save ¥ b. Assign a group, set visibility, and save c. Make active, set visibility, and save d. Make active, assign a name, and save Your answer is correct. The correct answer is: Assign a Name, Set Visibili rei 2 ecrspedar Select one: Land Save a. A record producer is a type of catalog item that provides easy ordering by bunding requests b, A record producer is a type of catalog item that is used for requests, not services ¢. A record producer is. type of catalog item that allows users to create task based records from the service catalog ¥ d. Arecord producer creates user records Your answer is correct. The correct answer is: A record producer is a type of catalog item that allows users to create task based records from the service catalog Scanned with CamScannerIn an Update Set for a ServiceNow instance, a customization refers to "a change made to...” which of the following? Select one: a. Modified Configuration Items (cts) b. Schedules c. New users and groups d. Tables # Your answer is correct. The correct answer is: Tables When a Worflow is complete? Select one: a. when the workflow reaches end activity ¥ b. when the update set is complete ¢. when the event causes termination d. when the workflow is checked out Your answer is correct. The correct answer is: when the workflow reaches end activity What one condition pauses the clock in an SLA for an Incident? Select one: a. Any condition specified as a Pause condition in an SLA definition ~ b. When the Incident State is set to Urgent ce When the Incident State is set to Awaiting Evidence d. When the priority of the SLA is changed Your answer is correct. The correct answer is: Any condition specified as a Pause condition in an SLA definition Scanned with CamScannerHow can Workflows be started? Select all that apply Select one or more: 9. Execute on a table interaction{conditions are met) wv b. Assign to.a group # c. Schedule or SLA launch % d. Invoke from Transactions log ® e. Call a workflow from a workflow f. Associate with a catalog item in the service catalog ¥ Your answer is partially correct. You have selected too many options. The correct answers are: Call a workflow from a workflow, Associate with a catalog item in the service catalog, Execute on a table interaction(conditions are met), Assign to a group Which of the following interaction-is used to make fields mandétory, read-only, and/or hidden? Select one: a. Client Scripts b. Business Rules c¢. Ul Actions d. Ul Policies Your answer is correct. The correct answer Is: U! Policies iii tiaeeonencaind ig Select one: a, Dato policies run after Ul poli b, Data policies run regardless of how data is entered into ServiceNaw, while UI Policies are used for user interaction ¥ ies run successfully ¢. Data policies run when data is entered through the farm, by an import set, of by web services d. Data policies can be converted into UI Policies, but ul policies cannot be converted into data policies Your answer is correct. The correct answer is: Data policies run regardless of how data is entered into ServiceNow, while UI Policies are used for user interaction Scanned with CamScannerwhat is the primary application used to load data into servicenow Select one: a. SLAS b. IMPORT SETS # c. CMDB d, update sets Your answer is correct. The correct answer is: IMPORT SETS Which are valid Servicenow user Authentication methods? choose 3 answers. Select one or more: a. LDAP b. XML Feed ¢. FIP Authentication d. 550 7 e. Local database ¥ Your answer is correct, The correct answers are: Local database, $0, LDAP Where is the text search available? Select that apply Select one or more: a. Lists b. Application Navigator type filter text + c. Live Feed ¥ d. Knowledge Base # Your answer is correct, The correct answers are: Live Feed, Knowledge Base, Application Navigator type filter text, Lists What term is not associated with workflows? Select one: a, Activities b, Categories ¥ c. Versions d. Transitions Your answer is correct. The correct answer is: Categories Scanned with CamScannerWhat is a Single sign on (SSQ) ? Select one: a. A type of ServiceNow integration that updates existing ServiceNow instances b. type of integration that enables a user to log once and gain access to the resources of multiple software systems without being prompted to login again ¥ ¢. process that grants access to third-party software that allows ServiceNow to write to outside databases d. ServiceNow application that maintains, stores, and validates passwords for access to ServiceNow applications Your answer is correct. The correct answer is: type of integration that enables a user to log once and gain access to the resources of multiple software systerns without being prompted to login again Chart report types can be exported in which of the follawing formats? Choose 3 answers. Select one or more: a. POF # b, PNG ¥ c. JPG ¥ d. PSD. @. TIFF Your answer is correct. The correct answers are: PDF, PNG, JPG What are the three methods of populating the CMDB? Select one or more: a. Integrate with external CMDBs 7 b. Client Scripts c. Import Sets 7 d. Manually Input 7 @, Bussiness Rules % Your answer is correct. The correct answers are: Manually Input, Import Sets, Integrate with external CMDBs Scanned with CamScannerAn REQ number in Service Catalog is. Select one: a. Atask to complete. b. the overall order number # ¢, Individual item in order. d, astage Your answer is correct. The correct answer |s: the overall order number Select one: a. An email file attachment b. A message through connect related to. a change request c. A tool for alerting users that events that are them have occoured w d. A new Knowledge article created by a Business rule Your answer is correct, The correct answer is: A tool for alerting users that events that ore them have occoured _ Whats ys. i Select one: a. None b, Unique 32-character identitier that is assigned to every record ¥ Your answer is correct. The correct answer is; Unique 32-character identifier that is assigned to every record From the possible reasons , Select the true =e Select one: a. The application may be deactivated in the instance b. An Ul Action is preventing the application from displaying c, You may not have the access rights d. You may not have the right role w Your answer is correct, The correct answer is: You may not have the right role Scanned with CamScannerAccess control is a security rule defined and set only at the row-level(governing access to the record) Select one: a. False # b. True Your answer is correct. The correct answer is: False What is the purpose of filter navigator in the application navigator? Select one: @. Quickly navigate to applications and modules ¥ b. List applications in order of top requests ¢. Filter applications in order of use d. Collapse and expand applications Your answer is correct. The correct answer is: Quickly navigate to applications and modules What is typically captured within the activity stream from section:Select all that apply Select one or more: a. Updates made by you and others + b. workflow execution % c. Record history # d. Security permissions report 3 Your answer is correct. The correct answers are: Record history, Updates made by you and others Where can admins can check which release is running on an ServiceNow instance? Select one: @. System.upgraded table b. Transactions log c. Stats module ¥ d. Memory status module Your answer is correct. The correct answer is: Stats module Scanned with CamScannerWhat does the Client Transactions Log show? Select one: a. Provides information on the duration of transactions between the client and server. # b. Provides statistics on which customers submit the most queries c. Provides information on network perfarmance and data centers d. Provides statistics on combinations of browser and mobile platforms. Your answer is correct. The correct answer is: Provides information on the duration of transactions between the client and server How are Workflows moved between the instances? Select one: a. Workflows are moved using Update sets # b. Workflows cannot be moved between instances c¢. Schedule or SLA launch d. Workflows are moved using Transform Maps e. Workflows are moved using Application sets Your answer is correct. The correct answer is: Workflows are moved using Update sets Typically, based on best practice, which of the following is used to make fields mandatory Select one: a. UI Policies ¥ b, Business Rules 6. Client Scripts d. UI Actions Your answer is correct. The correct answer is: UI Policies Scanned with CamScannerSelect one: a. Service partal > widgets b. Self-service > Knowledge c, Configuration > business services d. Incident > assigned to me Your answer is incorrect. The correct answer is: Incident > assigned to me The Task [task] table and its extended tables contain records for every task, and a tas may referentie one or more configuration items. Select one: a. True ¥ b, False Your answer is correct. The correct answer is: True Which of the following statements describes characterstic of role assignment? Select one: @. Fach user has a role in the servicenow platform b. Arole is granted to a user by the system administrator Cc. Users can click on the personalize role feature to try different roles d Roles can contain other roles ;when you are assigned a role,you inherit all the roles within that rele # ‘Your answer is correct. The correct answer is: Roles can contain other roles ;When you are assigned a role,you inherit all the rales within that role Scanned with CamScannerYou can coalesce on multiple fields Select one: a. True # b. False Your answer is correct. The correct answer is: True How can Administrators specify the display sequence of variables created for a Service Catalog item? Select one: a. Enter. a number into the Default Value field in the Catalog Item form b, Enter a number into the Order field in the Catalog Item form # ¢, Enter a number into the Sequence field in the Catalog Item form d. Enter a number into the Choice field in the Catalog Item form Your answer is correct. The correct answer is: Enter a number into the Order field in the Catalog Item form Select the state Workflow cannot be in? Select one: a. Unpublished b. Checked Out cc. Checked In 7 d, Published Your answer is correct, The correct answer is: Checked In What are the main areas of ServiceNow user interface? Select one: G. Application navigator, Banner and Content Frame + b. Navigation bar,power bar and news content block c. Application Navigator, News content block and list pane. d. Application List, power bar and details pane Your answer is correct. The correct answer is: Application navigator, Banner and Content Frame Scanned with CamScannerDuring the import set and transform map process, What is the Mapping Assist used? Select one: a. Automatically map fields using an SLA b. Automatically map fields using a Field Map 7 c. Automatically map fields using Import log d. Automatically map fields using Transform History Your answer is correct. The correct answer is: Automatically map fields using a Field Map Which one of the following statements is true when an Administrator edits a workflow? Select one: a. When a workflow is published, the workflow is available to the person who created it but not to other users with roles. b. Gnce an Administrator saves the changes to a workflow, the workflow is immediately accessible and the changes are available to all users with roles, c. When the workflow is checked out, other users with roles can make changes and add comments d.To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited. w Your answer is correct. The correct answer is: To prevent multiple users with roles from making changes to a workflow at the same time, workflows need to be checked out before they can be edited. Scanned with CamScannerWhat is a worldlow primarily used for? Select one: a To automate reporting b. To automate catalog item ordering G To automate email notification dd. To automate a sequence of activities # Your answer is correct The correct answer is: To automate a sequence of activities following?({Chaose : —— ae mae Select one or more: a. Mostrecent update b. Relevancy ¥ c. Number of views # d, Manager assignment 2. Popularity Your answer is correct. The correct answers are: Number of views, Most recent update , Relevancy An article can exist to multiple knowledge bases Select one: a. True b. False 7 Your answer is correct. The correct answer is: False Scanned with CamScannerWhat are the three security modules typically used the system administrator? Select one or more: a. System Security > Access Control # b. User adminstrator > Roles c. System security > Ip address access control d. System adminstrator > High Security settings # 8. System properties > security 7 Your answer is correct. The correct answers are: System adminstrator > High Security settings, System Security > Access Control, Systern properties > security Which module contains SLA, OLAs? Select one: a, Contact Management b. Service level management ¥ ¢. Service catalog d. Asset contracts Your answer is correct, The correct answer is: Service level management Which one of the following statements describes a characteristic of role assignment? Select one: a. Each user has a role in the Servicenow Platform b. Roles can contain other roles;when you are assigned a role,you inherit all the roles within the role # c. Users can click on the Personalize Role feature to try different roles. d. A role is granted to a user by the System administrator Your answer is correct. The correct answer is: Roles can contain other roles;when you ‘ore assigned a role,you inherit all the roles within the role Alist is a type of report Select one: a. True w b. False Your answer is correct. The correct answer is: True Scanned with CamScannerItis possible to extend an existing Cl table to create a new Cl Class Select one: a. True b. False Your answer is correct. The correct answer is: True Knowledge Management Allow Users to Select one: a. Create,edit,view and delete knowledge articles b. Create,edit and view knowledge articles + ¢. create and edit knowledge articles d. create and share reports Your answer is correct. The correct answer is: Create edit and view knowledge articles Scanned with CamScannerData Policy can enforce mandatory data on import. Select one: a. True # b. False Your answer is correct. The correct answer is: True Select one: a. A group defines the set of users that share the same location, b. A group is one record stored in the Group Typelsys_user_group_type] table. ¢. A group defines a set of user that share the same job title. d. A group is the one record stored in the Group|sys_user_group] table. ~ Your answer is correct. The correct answer is: 4 group is the one record stored in the Group|sys_user_group] table. Scanned with CamScannerWhich of the following interactions impact the client(browser) side of the ServiceNow environment? Select all answers Choose 3 answers Select one or more: a. Ul Actions # b, Business Rules ce. Client Scripts ¥ d. Ul Policies 7 Your answer is correct. The correct answers are: UI Policies, Ul Actions, Client Scripts Business Rules are used to enforce mandatory data on a form. Select one: a. True b. False Your answer is correct. The correct answer is: False Each knowledge bases can have unique lifecycle workflows, user criteria, category structures, and management assignments Select one: a. False b. True ¥ Your answer is correct, The correct answer is: True Select one: a. Active b. Published # c. Issued d. Open Your answer is correct. The correct answer is: Published Scanned with CamScannerWhich one of the following statements is true? Select one: a. When an Incident Form is saved, all the Work Notes text is recorded to the Activity Log field. # b. When an Incident Form is saved, the Work Notes field text is overwritten each time work is logged against the incident. ¢, When an Incident Form is saved, the Impact field is calculated by adding the Priority and Urgency values. d. When an Incident Form is saved, the Additional Comments field text is cleared and recorded to the Wark Notes section Your answer is correct. The correct answer Is: When an Incident Form is saved, all the Work Notes text is recorded to the Activity Log field (How is c group defined In ServiceNow? Select one: a. A group defines a set of users that share the same location b. A group defines a set of users that share the same job tithe c. A group is one record stored in the Group table # d. A group is one record stored in the Group Type table Your answer is correct. The correct answer is: A group is one record stored in the Group table What is the name of the Servicenow search engine? Select one: a.Zing# b. Search c, GoogleNow d. AnswerNow Your answer is correct, The correct answer is: Zing Scanned with CamScannerWhat ore the three basic workflow activities? Select one: a. Begin, Activity, End b. Begin, Event, Test c. Activity, Process, Task d, Approval, Notification, Task # Your answer is correct. The correct answer is: Approval, Notification , Task How can Administrators specify the display sequence of variables created for a Service catalog item? Select one: q, Enter a number into the Sequence field in the Catalog Item form b, Enter a number into the Order field in the Catalog Item form c. Enter a number into the Default value in the Catalog Item form d. Enter a number into the Choice field in the Catalog Item form Your answer is correct. The correct answer is: Enter a number into the Order field in the Catalog Item form So Select one: 9, Changes made to: tables,forms, views and fields ¥ b. Changes made to: tablesforms, schedules and client scripts c. Changes made to: tables,forms, Business Rules, and data records d. Changes made to: tables,forms, groups and Configuration items(Cls) Your answer is correct. The correct answer is: Changes made to: tablesforms, views and fields Scanned with CamScannerIdentify two core tables in ServiceNow Select one: a. Notification [imp_notification] and Request [sc_request] b. Task [task] and User [sys_user] # c. User ([sys_user] and Location [emn_location] d. Attachment [sys_attachment] and event Registration [sysevent_register] Your answer is correct, The correct answer is: Task [task] and User [sys_user] Create Incident, Password Reset, and Report outage: what do these services in the service catalog have in common? Select one: a, They direct the user to a record producer 7 b. They direct the user to a catalog property c. They direct the user to a catalog UI Policy d. They direct the user to a catalog client script Your answer is correct. The correct answer is: They direct the user to a record producer What is a plugin? Select one: a. 4 plugin is an upgrade to the ServiceNow base instance b. A plugin provides additional optional functionality to the ServiceNow base instance ¥ c, A plugin is the package that disables JDBC integrations d. 4 plugin is a patch that is applied to the ServiceNow base instance Your answer is correct. The correct answer is: A plugin provides additional optional functionality to the ServiceNow base instance What is enabled when you elevate privileges? Select one: . abllity to create and modify access controls(ACLS) 7 b. ability to access and modify to system properties>security module c. ability to create and modify WS security profiles d. Ability to create and modify SOAP Security policies Your answer is correct. The correct answer is: ability to create and modify access controls(ACLS) Scanned with CamScannerThe Workflow editor user interface includes the following areas. Select all that apply Select one or more: a. convas b. Script Input Window ¢. Activity Tab dd. Header Bar 2. Palette # Your answer is correct. The correct answers are: Palette, canvas Which module contains SLAs, OLAs and Underpinning Contracts? Select one: a. Service Catalog b, Service Level Management ¥ ¢. Content Management d. Asset Contracts Your answer is correct. The correct answer is: Service Level Management Which type of tables may be extended by other tables, but do not extend another table? Select one: a. Core Tables b. Extended Tables ¢. Base Tables ¥ d. Custom Tables Your answer is correct. The correct answer is: Base Tables Scanned with CamScannerWhich ane of the following staternents is true when an Administrator edits a workflow? Select one: a. When a workflow is published, the workflow is available to the person who created it but not to other user roles b. Once an Administrator saves the changes to a workflow, the the workflow is immediately accessible and the available to all users with roles. ¢. To prevent multiple users with roles trom making changes to a workflow at the same time, workflows needed ta checked out before they can be edited. ~ d. When the workflow is checked out, other users with roles can make changes and add coments. Your answer is correct. The correct answer is: To prevent multiple users with roles from making changes to a workflow at the same time, workflows needed to checked out before they can be edited. Which group of permissions is used to control Application and Module access? Select one: a. Access Control Rules b. Ul Policies c. Roles ¥ d. Assignment Rules Your answer is correct. The correct answer is: Roles When merging multiple Update Sets, if several Update Sets have modified the same abject, (for example, the Incident Form ), how does the ServiceNow platform handle these changes? Select one: a, Only changes to the Configuration Item fields will be moved to merged Update Sets b. The most recent change will be the one moved to new, merged Update Set ~ ¢. The first change made to the Incident Form will be the one moved ta tha new, merged Update Sat d. All the changes will be moved to the new, merged Update Set Your answer is correct. The correct answer is: The most recent change will be the one moved to new, merged Update Set Scanned with CamScannerSelect one: a. Order Guides, Catalog items and Interceptors b. Order Guides, Exchange Rates, Calendars c. Catalog Items, Asset Contracts, Task Surveys d. Record Producers, Order Guides and Catalog items ¥ Your answer is Correct. The correct answer is: Record Producers, Order Guides and Catalog items When working on a form, what is the difference between Insert and Update Operations? Select one: a. Insert creates a new record and Update leaves the form ¥ b. Insert leaves the form and Update stays on the form ¢, Insert updates the form and Update saves changes without leaving the form d. Insert updates a form and Update stays on the form Your answer is correct. The correct answer is: Insert creates a new record and Update leaves the form An REQ number in Service Catalog is Select one: a, the overall order number # b..a task to complete ¢, an individual item in an order d.a stage Your answer is correct. The correct answer is: the overall order number Scanned with CamScannerSelect one: a. A user is a record stored in the User preference [sys_user_preference] table b. A.user is a field in the LDAP integration ¢. Auser is a record stored in the User [sys_user] table + d. Auser is a profile in the ServiceNOW database Your answer is correct. The correct answer is: A user is a record stored in the User [sys_user] table Select the true ssavern@nt A gusiness RUE. Select one: @. Must not run before a database action accurs b. Is a piece of Javascript ¥ ¢. Monitors fields on a form d. Must run before a database action occurs Your answer is correct. The correct answer is: Is a piece of Javascript Favorites and shortcuts can be managed from the mobile environment. Select one: a. False b. True # Your answer is correct. The correct answer is: True What are the two key CMDB tables? Select one: @. cmdb_rel_ci and task lb. task and incident c.cmdb_ci and cmdb_rel_ci ¥ d. sys_user and cmd bi ci Your answer is correct. The correct answer Is:cmdb_ci and cmdb_rel_ci Scanned with CamScannerA Knowledge Base can have a Workflow Select one: a. False b. True # Your answer is correct. The correct answer is: True New records, new groups, and modified configuration iterns(CI's) : what do they have in common? Select one: a. They are included in an update set. b. They donot have anything in common. ¢. They are customizations. d. They ore not captured in an Update Set. Your answer is correct. The correct answer is: They are not captured in an Update Set. Which of the following statements is true when a new table is created by extending another table? Select one: a. The new table inherits all of the fields of the original table and can contain new fields for the new table ¥ b. The new table inherits all of the fields of the original table. Table Access Controls, client scripts, and UI Policies inherited c. The new table archives the table it is extending and assumes its role in the system d. The new table inherits all the Business Rules, client scripts, and Ul Polices of the original table; but none of the existing fields Your answer is correct. The correct answer is; The new table inherits all of the fields of the original table and can contain new fields for the new table What field on the task SLA form defines whether it is a SLA, OLA or Underpinning Contract? Select one: a. Schedule b. Table cTypew dd, Workflow Your answer is Garrect. The correct answer is: Type Scanned with CamScanner‘Leen ERR R RRR TNE Tae List Layout for: Select one: a. Only me b. Only my group c, All users d. Only my Company Your answer is correct. The correct answer is: Only me Reports can be created from different places in the platform - select two answers ‘Choose two answers Select one or more: a. View | Run Module b. Content Menu # c. Metrics Module d. Statistics Module Your answer is correct. The correct answers are: Content Menu, View / Run Medule What kind of data can Import Sets use to populate tables in ServiceNow Select one: g. XMLSGAP.and CSS b. CSS,SOAP, and Excel ©. XML, CSV,and Fxcel # cd, SOAP, REST, and XML Your answer is correct, The correct answer is: XML, CSV, and Fxcel What is the name of the string that displays the filter criteria? Select one: gq. Choice b. Topic c. Menu d. Breadcrumb ¥ Your answer is correct. The correct answer is: Breadcrumb Scanned with CamScannerWhich of the fallowing statements is true when using the slushbuckets to select fields? Select one: a. To exactly position fields on the form, use the left and right buttons b. If the field name appears in a bold font after being moved to the Selected column, the field is a reference tield ¢. The Available column is a list of all the fields that are currently displayed on the existing form d. When a field is moved from Selected Column to Available Column, the field is removed from the form ~ Your answer is correct. The correct answer is: When a field is moved fram Selected Column to Available Column, the field is removed from the form What is a schema map? Select one: a. A schema map enables administrators to define records from specific tables as trouble sources for Configuration lems b. A schema map graphically organizes the visual task boards for the CMDB ¢. A schema map graphically displays the Configuration items that support a business service. d. A schema map displays the details of tables and their relationships ina visual manner, allowing administrators to view and easily access different parts of the database schema 7 Your answer is correct. The correct answer is: A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema What is generated from the Service Catalog once a users places an order for an item or service Select one: 0. A change request b. AN SLA c.an Order Guide darequest + Your answer is correct. The correct answer is: a request Scanned with CamScannerSelect one: @.snc_abe b.u_abe 7 c. abe d. sys_abe Your answer is correct. The correct answer is: uLabc emdb_ci_applis considered a class to cmdb_ci? Select one: a. Extended ¥ b, Parent c, Base d. Child Your answer is correct, The correct answer is: Extended which three variable types con be added to a service catalog item ? Select one: a. true/false, multiple choice and ordered b, multiple choice, select box and check box c. true/false,check box and number set d. number list.single line and reference Your answer is correct, The correct answer is: multiple choice, select box and check box Scanned with CamScanner