Raghavendra CV 23

RAGHAVENDRA.
R
E-Mail: [email protected] | Contact: +91-8618190733
Address: : # Building # 3, Lucky Homes,1st Cross, Flat Number 201, 2nd Floor, Near Century Indus Apartments, Jeevan Deepu
Layout, Raja Rajeshwari Nagar, Bangalore 560099.
MIDDLE MANAGERIAL PROFESSIONAL

Highly skilled & versatile individual, ability to support and sustain a positive work environment that
fosters team performance; possesses strong communication and relationship management
skills
An accomplished professional, seeking challenging assignments in Operations Management &

Planning / Space Planning / Key Accounts Management with an organization of repute
PROFILE SUMMARY
 A dynamic professional with nearly 15 years of experience in Operations Management, Customer

Servicing / Key Accounts Management, Business Development, Logistics, Warehouse, etc.;
capable of optimizing space across stores by exploring opportunities; assigning or classifying
space according to pertinent standards & procedures; conducting space feasibility & utilization
studies and prepares reports on findings;
 Competent in implementing effective solutions to the customer needs, with an aim to
improve customer contentment and consequently customer loyalty, repeat & referral business;
focusing on growing and developing existing clients, together with generating new business;
acting as the key interface between the customer and all relevant divisions
 Skilfully deepened strong rapport with clients of the company to win confidence, anticipate
needs and deliver appropriate product solutions with proven ability in achieving targets and
opening new & profitable product/services markets; decisive strategist with successful track
record of managing new ventures, deft in overcoming complex banking challenges & making
decisions.
 Visionary leadership in assessing client needs, and strategically positioning programs aligned
with customer and market needs/projections. A decisive leader with excellent ability to
coordinate with different people at one time under difficult situations and the ability to bring out
the best in others while creating a healthy and friendly work environment, thus enhancing
operational efficiency.
 Exceptional communication, presentation & interpersonal skills with proficiency at grasping
new concepts quickly and utilizing the same in a productive manner, Result driven and focused
with immaculate work habits, man-management, time management and leadership skills
Core Competencies: ⟡ Operations Management ⟡ Customer Servicing / Key Accounts Management

⟡ Logistics ⟡ Warehouse Operations ⟡ Administration ⟡ Quality Assurance & Control ⟡ Business
Development ⟡ Shipping Operations ⟡
Career Highlights:
 Played a vital role in completing 3+ in-house projects related to administration and improvement
 Successfully migrated 10+ processes through onsite/remote transition and achieved BAU before
the scheduled dates with commendation as the smoothest transition
ORGANIZATIONAL EXPERIENCE
October 2021 to Till Date| Flipkart - EKart
Ass Manager Client Support
Key Result Areas:

 Track and improve key metrics like revenue, share of wallet growth
 Drive customized solves for supply chain partners by working closely with
Product/Planning/Ops/Design teams
 Engage at high level with partners on business growth with periodic reviews
 Build business cases, push for buy in from internal stakeholders, and take to market a fully
packaged competitive offering
 Lead initiatives internally to improve key fulfillment related metrics
June 2018 to August 2021| 10i Commerce Service Private Limited

Ass Manager Supply chain
Key Result Areas:

 Responsibilities of first mile and Last mile Operations ensuring process adherence across
hubs and Non Hub Location on a daily basis.
 Identify and Implement best operational practices across PAN India First mile and last mile hubs
 Responsibilities of reverse operations, serviceability and Pickup SLAs. Manage & improve Pickup
accuracy
 Improved inventory audit accuracy results by maintaining and improving results to 99.97%
accuracy
 Set-up and manage orders, maintain track of customer orders, and update dashboards as per the
information from multiple Logistics partner
 Processing daily orders from panels
 Coordinate with the operation/logistics team to ensure that the products are delivered on time with
zero deviation
 Managing Monthly, Weekly & Daily Report. Creating in MS-Excel through in depth analysis and
producing the actionable information
Feb 2018 to Till May 2018| Xpressbees

Logistics Key Account Manager - Customer
Support
Key Result Areas: Key Account Manager

 Interaction with Client for their day to day escalation’s
 Responsible for identifying & assessing a client’s critical needs
 Building and maintaining healthy business relations with clients and ensuring high customer
satisfaction matrices by achieving delivery & service quality norms
Since Apr 2016 to May 2017 | Yusen Logistics (India) Pvt. Ltd.,
Delhi Asst. Manager – Operations / Key Account Manager
Key Result Areas:

 Responsible for identifying & assessing a client’s critical needs; showing business proposals
to prospective clients
 Exploring short & long term growth opportunities; maintaining tight budget control over
expenditure
 Serving as a point of contact to priority customers and resolving any issues that they have
 Collating & communicating customer requirements to all necessary departments; carrying-
out business reviews on regular basis with customers
 Attending & answering client communications or queries; coordinating & interacting with
business partners & customers
 Implementing strategies for acquiring business from clients and utilizing potential of existing
accounts
 Recruiting, training & monitoring the performance of team members to ensure efficiency in
operations and meeting of individual & group targets
 Implementing management systems in the organization & ensuring compliance with the process
requirements; ensuring optimum inventory levels for achieving cost savings
 Coordinating with the quality assurance personnel to ensure that the goods meet an acceptable
standard and generates positive feedback from clients
 Playing an integral role in new business pitches and hold responsibility for the effective on-
boarding of new clients
 Coordinating with customers for achieving target & constantly updating the marketing team
by market analysis
 Building and maintaining healthy business relations with clients and ensuring high customer
satisfaction matrices by achieving delivery & service quality norms
Jan 2015 to Sep 2015 | Embee Ready Made

Garments Asst. Shipping Manager
Key Result Areas:

 Generated Customs & Export Invoice; prepared Multiple Country Declaration, Country of Origins,
Shipping Declaration
 Ensuring timely follow up with freight forwarder for booking the vessel space & container
 Interacted with the merchandiser for the confirmation on the requirements of container; drafted
Local & International courier trough appointed courier service
 Accountable for submitting documents to QIZ
PREVIOUS EXPERIENCE
Sep 2006 to Jan 2015 | Caterpillar Logistics | Core Logistics Analyst

Client Handled – LandRover
Significant Highlights:
 Bagged:
 President's Safety Award for sustaining ‘0' injuries in 2007
 Customer Excellence Award for sustaining the customer feedback rating 5 in 2009
 Appreciations from the process partner for raising a PIP and CI by which we could eliminate
16hours of waste time
 Successfully transited 11 processes by preparing work instructions
 Holds the distinction of spearheading Three DMAIC project
 Effectively led IM team for Indigenous training plan
 Deftly spearheaded various projects including:
 2 Projects on Employee Transportation
 Power Consumption Project
EDUCATION
 B.Com. from Bharath Open University

 PUC from SVV College, RT Nagar
 10 from SVHS, State board, KR Puram
th
TRAINING ATTENDED
 Six Sigma Green Belt
IT SKILLS
 Microsoft Office (Word, Excel, PowerPoint), SAP WMS - Land Rover Dealers Front-end Module
PERSONAL DETAILS
Date of Birth: 23 September 1982 | Languages Known: English, Hindi, Kannada, Telugu and Tamil
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RAGHAVENDRA.

MIDDLE MANAGERIAL PROFESSIONAL

An accomplished professional, seeking challenging assignments in Operations Management &

 A dynamic professional with nearly 15 years of experience in Operations Management, Customer

Core Competencies: ⟡ Operations Management ⟡ Customer Servicing / Key Accounts Management

Key Result Areas:

June 2018 to August 2021| 10i Commerce Service Private Limited

Key Result Areas:

Feb 2018 to Till May 2018| Xpressbees

Key Result Areas: Key Account Manager

Key Result Areas:

Jan 2015 to Sep 2015 | Embee Ready Made

Key Result Areas:

Sep 2006 to Jan 2015 | Caterpillar Logistics | Core Logistics Analyst

 B.Com. from Bharath Open University

 Six Sigma Green Belt

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