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Teams Error - We Re Sorry - We'Ve Run Into An Issue

The document provides solutions for issues that users may experience with Microsoft Teams such as the app not launching properly or being unable to log in. The main solution discussed is clearing the Teams cache, which can resolve problems by deleting temporary files saved by the app. The steps provided include fully closing Teams, locating the cache folders in the file system, and deleting all files within each cache folder. Restarting the computer and launching Teams again may then fix issues like the app not opening correctly or showing outdated information.

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Nara Simha Yadav
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285 views2 pages

Teams Error - We Re Sorry - We'Ve Run Into An Issue

The document provides solutions for issues that users may experience with Microsoft Teams such as the app not launching properly or being unable to log in. The main solution discussed is clearing the Teams cache, which can resolve problems by deleting temporary files saved by the app. The steps provided include fully closing Teams, locating the cache folders in the file system, and deleting all files within each cache folder. Restarting the computer and launching Teams again may then fix issues like the app not opening correctly or showing outdated information.

Uploaded by

Nara Simha Yadav
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Teams Error - "We're sorry -- We've

run into an issue"

Several different problems can often be fixed in Teams with the same solution: clearing
Teams' cache. They are:

 The Teams app not launching properly and instead showing a message that says, "We're
sorry--we've run into an issue."
 Unable to log in to Teams.
 Teams missing or different information when compared to the web version of Teams(link
is external).
 Unable to find users or Teams.
 General Microsoft Teams slowness.
 Profile pictures missing or showing outdated images.
 Teams status not updating.
 Background images not showing.
These problems can sometimes be fixed by following the instructions below.
Solution 1: Clear the Teams Cache on Windows
1. Right-click the Teams icon located in your system tray (in the bottom bar on your monitor) and
select Quit. 
2. Hold the Windows key while pressing the R key. 
3. In Run, type or paste %appdata%\Microsoft\Teams
4. Click OK. 
5. Select the entire contents of the folder, right-click, and select Delete. 
6. Restart your computer, launch Teams, and sign in. 

Solution 2: Reinstalling fixes the issue for a day or so, then it starts back.
Solution 3:
Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.
If the problem persists, you can try to clear Teams cache to see if it can help:
1.  Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray
and select ‘Quit’ or run Task Manager and fully kill the process.
2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.
3.  Once in the directory, you’ll see a few of the following folders:
========================================================
 a. From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
    *   %appdata%\Microsoft\teams\application cache\cache

 b. From within ‘Blob_storage’, delete any files that are located in here if any.
    *   %appdata%\Microsoft\teams\blob_storage

 c. From within ‘Cache’, delete all files.


    *   %appdata%\Microsoft\teams\Cache

 d. From within ‘databases’, delete all files.


    *   %appdata%\Microsoft\teams\databases

 e. From within ‘GPUCache’, delete all files.


    *   %appdata%\Microsoft\teams\GPUcache

 f. From within ‘IndexedDB’, delete the .db file.


    *   %appdata%\Microsoft\teams\IndexedDB

 g. From within ‘Local Storage’, delete all files.


    *   %appdata%\Microsoft\teams\Local Storage

 h. Lastly, from within ‘tmp’, delete any file.


*   %appdata%\Microsoft\teams\tmp

====================================================
Once the cleanup is finally completed, you can now restart Teams and check the results.

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