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Communication Skills Unit1
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Communication Skills Unit1
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Definition Commaunication (for — latin _comreitnicane—_ meaning “+2 shane"). LS. dhe act of — $ i i oup_ +o. cinssths— — conveying meaning cnom one entity ore_g7roup. et _fonotigh” the ue of_muivally. Junstood —sign—Sleabo! __ond _Semiotic__mnules. Fhe main_step—inheuent to_all commbnical one. Ci) Fhe foxmation of communicate motivedtion ow —neos0h. Ci) Message encoding (EX -hinitien text, cpeech_,pictines Or bs ~_spestune. ri Importance =! Good Communication -helps the workertg_te odyust ae +o the. physical _cind. social cagpect wf work: L, —Tt algo _tinproves_qaod “human snelation tin the indust An efficient syslem of communication enables dh mana mert| = to _retivate.,_tnflueince.—cind satisfie the suboxdihares 8 hich in funn, boosts thelr morale and keep them coi _motivoted communication ane the abilitles you Uuge A= wher giving and neceiiny differnet and ~ dndax mation fl Same _examples— include communicatthy new, zdea \3 PN feeling Or even. Update youn project _, —Cohamunicotton Skill _tnvalve. Jistening (Speaking obgervotihg. —-Goun_timportant _communtection skill ane, message archive — listing passectiveness , Oppropricte body forguoge. Era rmples. of Comrmuntcarfion Skills ane = p Active Uste ng = Active listening meang paying $= attention tothe penson who jc Communicatiiag, . a«i : — guy Farie ndlines ay Con ficence - mo { Sfp Volume and clani BOT pec rack © Communicofton us dhe continuoug pro thnee elements. Senden ;Message. The _lements envolve in the commu explained below tin defail. He is the source nd! Ha ene usho t fee dad ai i) aa ing your communication sty eater ee th, communicated fuather. B—yiy Citing. and. nea feedback. Feedback - cess uyhich ae jnvolve ,Pecetver nication process ane +t Senden— The _senden ane fhe commiinicator- Generates pu the. gear and conve: i it fo the neceier. € | % i Stants_the communication. — | Message: Tt is the idea uhfosmation View, fack , feeling fer b= Pat. Is generated tu _Sendin ghd i's ye g — maIhe tmanner_in which the mitted - The messqge— id "Pl_mediuutn of communization—tncludes n nfenne _;past fox Email etc. Fe choice of ieidacited by; tse Senden =e a roeties process of conventing th WT encoded the sender: Aftet Tring ee is neceived by the receiver. ler i : He is the person_who is _lagt tin thtchotn ee and fan thom the message was, Sed. by Te sendten ._ Once —the-meceiven—neczives_the message ind Undensfand_it ih the paper Prospedtivce andacts eee message only. chen. thu founpese of “< Commyndcetion —_'s_Succesrful- od = Once Ha neceiven. confinms_+o_-the-sendex_—_] aun hat Ae hag steceived du message and _Understor dif - Fhe process of ene is come kete (8) ee, ie Ny > nefens to the apy abstruction thot isco by the Sender sesso jneceiver usa My 9 ommuhicatisn __~ oi ba Bad. fel phone Cohnectioh ; Faulty encod! _th_cttte necetye iis a ‘ gesture, ae 1 Cash @Q) Tecno OO AICAMERA| ab » |y : t [Nonverbal é T P-Facial Epo vesstan, ‘3 : f= Crestur =A ee] ane 0 d T ee “Teich, —Histeniog] f= Cexsonc| Appeanance | ——S i Silence ke 2a } = [peting] = —b__IfJnitten aa | _ ~ [ea] | cd Importance 0f corms an J Fhe basis of _co-oydination Fluent worl it) The basis_of- decision male eG Ticneases Managerial Eff icien )_Incneases Been and_o ulin Peace UW Boosts morale of- Hu Ee Ln pi af cotmuntcation-> >» > > > Fhe_basi's BaSis_of_Co-ordinetias a -exploing tothe employees Hy on aabdie/ < eo ond. also i maa ic oS ~ i ALCAMERA: N salands melationssip femonst Hum. Piss pasades co-ordihofan SP Between vonioug emplayecs ahd also departments: Shug § — Communicodion act_as_q basis for co-ordinotion (inthe —} : (zot{on+ : (li) Fluent working A_mane gen co-ordinates the human, and. pl sical elements of ano ani- zation 0 nun ~it smoothpy “and eff cfently - This Coa oxdtnotion —'s not passiblé uecthout Proper commie @_, , sak Fhe basis of decision naling. > Proper Copmmunt'cottay __ rouides Infanmodish +o them ex thot ts usefdl for decision maletng « 2 No decision ould be taleen in ty obsence of Tnfomattin Thus commun ication ois dv bagis fan faker the sighl _decstoh: ee cys— _—Treneages tmonagenil efficrency = The manager conveys. a . “the fangef and (Ssueg 2 inbwotions and -allocofes pjobs fo the Suboydinates . ALL __ these aspects involve commihicction - Free, commintecdten tS essential the quick and coe pesfarmance of the i, —mrengess- monogers and. enking ogantzadioh. a (> en A; = Tncneages co-operation and oegantzobion = ae feo boas) Communication pnocess_Anomoies co-opzetion, ol Understandu Amo phe. wonkens _cind them ond ~the _mangsmety - i to_lesspxictin And fhues _lhads 2 i8 good a i pn Tis ’ Se. es ets ae morale and keep thin F=r sabi: fy th subandinates wthich NTO aayAN @Q techno biG)_ Bamiiene = + a Tt con “he defined _ag theo | ox condition that intenfen —uuith _offective . | of —ideng —and. thought: — . WY a a ee eo aniex = ict caer - — ao inte E See fo the_itpmediote- | gifation urbich con
_____ : 3s | Eactove aflectin pbysical Barer, — z Bc Defect tn Media d | Gi Distraction th enidndnent 2} Gi), Zonanance. media ie 1 iy Physical Dis aptlidy | How to orercome a suifobl.ehctronmet = Bornten = Physiclagical Banaieet ______ Communication @9.e_mneloted human and Auman Ome One z:/\Ill health s Poor aye Shi Hearn cifficuttes Presence of mind» Cultunal Ranneng+ Culjune proude pesple wax” of Hunking , Woy of seethg,_ © hearing ahd tinterprefing —wnoyld- < Similo&% wand can Umean difyenent Me so peop- differed people from olifpenect even utr Hey tale thr same Language actor= (i) Behavioun and Natune (it Religion (iti) Lan, ade. ahd Accert any Divdaciiew culturcl Backgncund to. ovencome — (i) Cros, cultural Anytnonmenk (ii) blank in a group.Whe o ppenson_uges Jn appropriate word while convening — Or wanit Th could be miisundine -Sdanding Aehueen Sendin ahd ueeivat- Factote— Mul language meas sgpion tb OSeE pate vocabitlaty.- Hau _to_ovencome._ Speak_-slouufy—clearey: Ask for claxification: Be_patiends. r
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