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    Grievance Redressal

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    NamanBansal
    1) Customers can lodge grievances through various modes like calling helpline numbers, emailing, walking into offices, or using the company app or website. 2) A service request number is generated for each grievance to track the complaint status through SMS, email or the online portal. 3) Grievances are first forwarded to the concerned department. If unresolved, they are escalated to nodal officers and finally the MD cell through mention of the service request number in email subjects at each level.

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    Grievance Redressal

    Uploaded by

    NamanBansal
    19 views4 pages
    1) Customers can lodge grievances through various modes like calling helpline numbers, emailing, walking into offices, or using the company app or website. 2) A service request number is generated for each grievance to track the complaint status through SMS, email or the online portal. 3) Grievances are first forwarded to the concerned department. If unresolved, they are escalated to nodal officers and finally the MD cell through mention of the service request number in email subjects at each level.

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    Grievance-Redressal (1)

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    1) Customers can lodge grievances through various modes like calling helpline numbers, emailing, walking into offices, or using the company app or website. 2) A service request number is generated for each grievance to track the complaint status through SMS, email or the online portal. 3) Grievances are first forwarded to the concerned department. If unresolved, they are escalated to nodal officers and finally the MD cell through mention of the service request number in email subjects at each level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    19 views4 pages

    Grievance Redressal

    Uploaded by

    NamanBansal
    1) Customers can lodge grievances through various modes like calling helpline numbers, emailing, walking into offices, or using the company app or website. 2) A service request number is generated for each grievance to track the complaint status through SMS, email or the online portal. 3) Grievances are first forwarded to the concerned department. If unresolved, they are escalated to nodal officers and finally the MD cell through mention of the service request number in email subjects at each level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Grievance Redressal Mechanism

    Modes of Lodging Grievance


    Call
    Agra : 6390905004 / Lucknow : 6390905003

    Email Walk In
    Agra : [email protected] Agra : 2nd Floor Jeevan Prakash Building,
    Lucknow : [email protected] Wazirpura Rd, Sanjay Place, Agra
    Please provide mobile no. in the mail Lucknow : Lower Ground Floor, 10, Rana
    Pratap Marg, Lucknow

    Online
    App : GGL Engage / Website : https://gglengage.com/

    Service Request Number (SRN) will be generated and provided for further reference to track complaint status.
    Text message and email notification will be sent to Consumer on mobile/e-mail ID as registered with us or as
    provided on mail/call.
    Escalation Matrix
    STEP 1
    Grievance resolved
    Generate SRN by lodging SRN with details of grievance
    grievance through any mode is forwarded to Concerned
    described in previous page Department for resolution
    Grievance not resolved SMS / e-mail sent to
    registered contact details

    Next level of escalation:


    LKO : [email protected] Grievance resolved
    Agra : [email protected]

    Note : While escalating the to next level it is


    mandatory to mention SRN in subject of email

    Grievance not resolved

    Next level of escalation is:


    Grievance resolved
    [email protected]

    Note : Mentioning SRN in subject of email while escalating the grievance to 2nd Level (Nodal Officer) and 3rd
    Level (MD Cell) is MANDATORY
    Thank You!

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