Business Communication

Question Paper – II
(Correct answers in red)

Q. I - (Choose the correct alternative) 30 Marks

1-The following is (are) non-verbal communication

a) Facial expression

b) Appearance

c) Posture

d) All of the above

2- A ________leader is elected or chosen by the group?

a. emergent

b. democratic

c. autocratic

d. None of the above

3- When working to create and maintain a favorable relationship with a receiver, a

sender should________.

a) Do just what the receiver expects

b) Impress the receiver by using technical terms.

c) Stress mutual interests and benefits

d) Use positive re-enforcements

 4- “Whatever is true of a good example or sample will be true of everything like it or
the population it came from” is an Argument by ___________

a) Sign

b) Analogy

c) Generalization

d) Cause

e) All of the above

5- Communication barriers are;

a. A receiver's response to a message.

b. Avenues through which messages are delivered.

c. Obstacles that interfere with the understanding of a message.

d. The circumstances under which communication takes place.

6 - After reading your____________, even if they don't read the full proposal, the prospect
should have a clear idea of how you can help them?

a. Table
b. Conclusion
c. Introduction
d. Executive summary

7-When you cite or document, you __________.

a. let the reader know from where you got your information
b. are paraphrasing
c. are summarizing
d. are quoting
8- If this is an email rather than an actual letter for resume, include your contact
information at the end of the letter, _______ your signature?

a. between
b. before
c. after
d. all of the above

9- What is the difference between a summary and a paraphrase?

a. a summary is shorter
b. a summary is longer
c. there is no difference
d. a summary does not address main points

10- Brevity means __________.

a. Good handwriting
b. Emphasizing on the words
c. inform, misinform, or otherwise influence our fellow
d. Concise and exact use of words in writing or speech

11) What is the purpose of a resume?

a) It’s the only way to get a job.

b) Says I have to write a resume in the “Job Finding Handbook”.
c) It’s a self-advertisement that shows how my skills, experience, and achievements
match the requirements of the job I want.
d) It takes the place of an application and interview.

12) __________meeting may or may not require an invitation to attend

a) Formal
b) Informal
c) informative
d) All of above

13) The general formats for creating a resume are:

a) Chronological
b) Chronological, Celebration, Free-write
c) Chronological, Functional, Combination
d) None of the above
14) Meetings are group communications in action around a defined________.

a) Memo
b) Agenda
c) Circular
d) Notice

15) The “OBJECTIVE” statement should be:

a) A long paragraph telling the potential employer my work history and what I want to do
when I grow up.
b) A strong, brief phrase that tells the potential employer specifically what my
current career goal is.
c) A very generic statement that can be used on all the resumes I write.
d) None of the above.

16) ________are public proclamations that ridicule or criticize someone to honor them.

a) Moats
b) Toast
c) Roasts
d) All of the above.

17) How long should a resume be?

a) 1 – 2 pages
b) 2- 3 pages
c) 3-4 pages
d) As long as it needs to in order to list all the important information.

18) What is Sound bite?

a) Public proclamations that ridicule or criticize someone to honor them.

b) Memorable sayings extracted from written or verbal messages.
c) Brief excerpt from a text or performance.
d) None of the above.

19) When asked to provide 2 – 4 professional references, this means:

a) My parents, siblings, or other family members.

b) Uncle Henry, who is the president of City Bank.
c) My current/former manager, co-workers, or college professors.
d) All of the above.
20) _______ research is mainly expressed in numbers, graphs and tables

a) Quantitative.
b) Qualitative.
c) Social.
d) All of the above.

21) Functional resumes focus on

a) Skills and experience rather than job history.

b) Only prior work history.
c) Awards, achievements, and volunteer experience.
d) Both A & C

22) The final step in the communication process is

a) Reaction.
b) Feedback
c) Response.
d) All of the above.

23 -A presentation is a form of oral communication in which a person shares factual

information with an audience that is:

a. specific
b. mixed
c. large
d. small

24 - ___________includes all the presentation styles used in Business writing

a. Coverage
b. Framing
c. Fabrication
d. Configuration

25 -The three major elements of presentation do not include:

a. an audience
b. visual aids
c. specific content
d. a presenter
26 - The _________leader has live and let live attitude.

a. holistic
b. democratic
c. autocratic
d. laissez-faire

27 -To make a presentation effective and impressive, you should use:

a. complex sentences
b. passive sentences
c. jargon
d. a simple and active form of sentences

28 - VoIP is the technology that converts your voice into a____________?

a. Digital signal.
b. Hybrid signal.
c. Analog signal
d. None of above

29 - What should an organization do during conditions of crisis?

a. Hold natural processes or destiny responsible.

b. Argue over the cause and effect of the crisis.
c. Blame the competitor
d. Accept the wrong and compensate all the parties affected.

30 - ___________includes reviewing for grammar, correct use of language, and format?

a. Revising
b. Design Evaluation
c. Proofreading
d. Presenting
Q. II - (Choose whether statement is True or False) – 10 Marks

1. Making an argument means expressing a point of view on a subject and supporting it

with evidence.

a. True

b. False

2. Feedback is a very helpful tool to expose only the positive news

a. True

b. False

3. Effective business communication is a sharing process.

a. True

b. False

4. The way Business is conducted is same from nation to nation and culture to culture.

a. True

b. False

5. A cover letter should begin with both your and the employer's contact information.

a. True

b. False

6. Language is one of the most often cited barriers in cross-cultural business

communication

a. True

b. False
7. The primary purpose of group communication is to come to complete Task.

a. True

b. False

8. Every culture has its own distribution of authority in their society.

a. True

b. False

9. A Typeface and Font is same.

a. True

b. False

10. Group norms are standards, customs, and behavioral expectations.

a. True

b. False

Q. III - (Define) – 10 Marks

Q.1) Define Business Communication?

Ans: Business communication is exchanging information in order to promote an organization's

goals, objectives, aims, and activities, as well as increase profits within the company.

Q.2) Define Business Writing?

Ans: Business writing is a professional communication tool used by corporations to

communicate with either an internal or external audience.

Q.3) Define Presentation?

Ans: Presentation refers to the process of showing or presenting a work/project in front of an
audience. It is typically a demonstration, introduction, lecture or speech meant to inform,
persuade, inspire, motivate, or to build good will or to present a new idea or product.

Q.4) Define group norms?

Ans: Group norms are standards, customs, and behavioral expectations. These are self and
group imposed expectations.

Q.5) Define Team work?

Ans: “Teamwork is the ability to work together toward a common vision. It offers the ability to
direct individual accomplishments toward organizational objectives. It is the fuel that allows
common people to attain uncommon results.

Q. IV – (Short Answers) – 20 Marks

Q.1) Describe four elements of Crisis Communication Plan?

Ans: The plan should include four elements:

i) Crisis communication team members with contact information: The team members
can decide what actions to take, carry out those actions and offer expertise or education
in the relevant areas.

ii) Designated spokesperson: A person needs to be designated as the spokesperson that

will listen to everyone and then speak the common point. This prevents issues like
egocentric behavior, chorus talking, indecisiveness, etc.

iii) Meeting place/location: A place where un-disturbed meeting and planning can be done
is required for such a plan. This could be the place which is comfortable to all the team
members to reach.

iv) Media plan with procedures: Media is the one thing that needs to be taken care of to
avoid rumors passing on and to enable spreading of the correct and confirmed news.

Q.2) Describe Democratic Leader?

Ans: A democratic leader is elected or chosen by the group. The democratic leader involves the
group in the decision-making process, and insures group ownership of the resulting decisions
and actions as a result. Open and free discussions are representative of this process, and the
democratic leader acknowledges this diversity of opinion. If the democratic leader fails to bring
the group together, or does not represent the whole group, subgroups may form, each with an
informal leader serving as spokesperson.
Q.3) Explain how the group is similar to interpersonal pairing and dissimilar to
interpersonal relationship.

Ans: A group is similar to an interpersonal pairing of two persons in a sense that group
members interact and are influenced by each other on a personal level. A group is dissimilar to
an interpersonal relationship in a way that three or more people in a group may have typical
relationship or goals which may be missing from an ideal interpersonal relationship of three or
more people.

Q.4. Explain Syntactic rules?

Ans: Syntactic rules govern the structure of a sentence, usually including word order, in a given
language. Broadly, syntactic rules account for the grammar, word order, hierarchical
organization of sentences, structural ambiguity, different structures with same meaning and the
creative aspect of language.

According to this rule, there are definite combinations of words that are correct and incorrect in
English. It is equally correct to say, “Please come to the meeting in the auditorium at twelve
noon on Wednesday” or, “Please come to the meeting on Wednesday at twelve noon in the
auditorium.” But it would be incorrect to say, “Please to the auditorium on Wednesday in the
meeting at twelve noon come.”

The rules of how to order words help the language parts make sense. Sentences often start with
a subject, followed by a predicate (or just a verb in the simplest sentences) and contain an
object or a complement (or both), which shows, for example, what's being acted upon.

Q.5. How is quality of communication between group members important?

Ans: Quality of communication between the members of a group is an essential factor in

making decisions and achieving goals. To achieve this, the group members must possess a
sense of belonging and mutual respect to each other along with common goals. The quality of
messages can also determine the roles played by each member of the group.