Business Communication

Question Paper – I
(Correct answers in red)

Q. I - (Choose the correct alternative) 30 Marks

1- Communication is _________ when an emergency arises

a) casual

b) Irregular

c) constant

d) All of the above

2- Which of the following is not true about language?

a. language is symbolic

b. Language is concrete

c. language is bound to rules

d. None of the above

3 - Which of the following is not true about group norms?

a. They are custom made.

b. They are standard.
c. They are skill expectation
d. They are behavioral expectation

4- The most important goal of business communication is ___________

 a) Good relationship between sender and receiver

b) Benefit of the organization

c) Receiver’s understanding

d) Receiver’s response in the communication.

e) All of the above

5 - The team gathers for the monthly progress and report problems about reaching
individual and departmental objectives. Describe the meeting:

A. There is an open and realistic sharing of both progress and problems

B. Only a few team members seem to be concerned about the impact of their presentation;
they attempt to build allies within the team
C. Some team members seem to be playing the political game, while others do not
D. One clique exists within this team and their presentations sound about the same-
politically safe

6 - What is plagiarism?

a. not citing sources used in a paper

b. stealing someone else's ideas
c. using someone else's ideas as if they were yours
d. all of the above

7- __________ and design are the final stages a book undergoes before it is published.

a. Proofreading
b. paraphrasing
c. summarizing
d. quoting

8- What types of information are considered common knowledge?

 a. historical events
b. well-known dates
c. well-known facts
d. all of the above

9- __________rules govern meaning and word choice according to context and social
custom?

a. Contextual
b. Semantic
c. Syntactic
d. None of above

10- When you quote, paraphrase, or summarize a source, you __________.

a. do not have to provide documentation

b. must provide documentation for the quotes only
c. must provide documentation for the paraphrases and summaries only
d. must provide documentation

11) The communication process in international business settings is _________through

a range of variables

a) divided
b) Sorted
c) Filtered.
d) Multiplied

12) How many formats are there for creating a resume?

a) 1
b) 3
c) 10
d) 12

13) _____________is the word/speech sound.

a) Sign
b) Signified
c) Signifier
d) None of the above
14) The first thing on a resume should be:

a) The job title I am applying for.

b) The heading which contains my name, address, phone number, and email
address.
c) My personal information which includes my name, birthdate, driver’s license number,
and social security number.
d) My educational information which includes my grade school, high school, and college
attended.

15) Conferencing facilitates a collaborative reflective _________after a lesson has been

observed.

a) Paragraph
b) Dialogue
c) Statement
d) None of the above.

16) Use bullet points and short sentences on resumes to describe:

a) My experiences.
b) My educational background.
c) My professional objectives.
d) All of the above.

17) Language is ___________because a language form does not have an innate or natural
relationship with its meaning

a) accountable
b) democratic
c) rational
d) arbitrary

18) When is it allowed to use negativity?

a) In the cover letter.

b) In the resume.
c) During the interview.
d) None of the above.

19) Group communication is interaction and exchange of information between culturally,

geographically or linguistically _____people who are a member of a group:
 a) apart
b) different
c) alike
d) All of the above.

20) Chronological resumes are used for

a) Showing a steady growth in a particular career field.

b) Provides educational history.
c) Provides work experience history.
d) All of the above.

21) ___________language is the ability to gain meaning from things that are not said, or
from things that are said in a different way

a) Abstract
b) Actual
c) Both A & C
d) None of above

22) Combination resumes are

a) A blend of both the chronological and functional resumes.

b) Used to show off specific skills and how they were acquired.
c) Able to highlight work, education, skills, awards/achievements, volunteer history, and
special qualifications.
d) All of the above.

23 - Leadership is the art of _____a group of people to act toward achieving a common
goal

a. motivating
b. rejecting
c. dodging
d. forfeiting

24 - The presenter acts as the:

a. supporter of the information

 b. advocate of the information
c. medium of the information
d. deliverer of the information

25 - An emergent leader grows into the role, often out of _________

a. obligation
b. necessity
c. freedom
d. a presenter

26 -Reading out a presentation is:

a. allowed
b. helpful
c. dull
d. not allowed

27 - The ___________leader is self-directed and often establishes norms and conduct for
the group:

a. spiritual
b. holistic
c. democratic
d. autocratic

28 - Which of the following is not a recommended action during a crisis situation?

a. Provide a constant flow of information.

b. Prioritize the public interest.
c. Never say “No comments”
d. Assign various spokespeople to deal with media calls.

29 – VoIP stands for ____________

a. Voice over Internet Practice

b. Voice over Interest Protocol
c. Voice over Interest Practice
d. Voice over Internet Protocol

30 - Which of the following follows dictatorship?

 a. Amiable
b. Super skilled
c. Autocratic
d. Democratic

Q. II - (Choose whether statement is True or False) – 10 Marks

1. Choosing how to deliver the message can influence its response.

a. True

b. False

2. it’s important to keep your resume as extensive as work or educational experience you
have

a. True

b. False

3. Feedback may be qualitative or quantitative.

a. True

b. False

4. Eye contact is one of the most powerful forms of verbal communication available in
the business world.

a. True

b. False

5. Ethnocentrism is the term that refers to the problems in business communication

conducted across religions.

a. True

b. False
6. A good elevator pitch should be shortest.

a. True

b. False

7. Issues such as nepotism and kinship ties, educational values arises because of
demographic differences.

a. True

b. False

8. Communication using both verbal and non-verbal mode is equally important.

a. True

b. False

9. When communication occurs between two persons, it is called intrapersonal

communication.

a. True

b. False

10. A modification of toast is roast.

a. True

b. False

Q. III - (Define) – 10 Marks

Q.1) Define Ethnocentrism?
Ans: Ethnocentrism is the term that refers to the problems in business communication
conducted across cultures that arise when participants from one culture are unable to
understand culturally determined differences in communication practices, traditions, and thought
processing

Q.2) Define group?

Ans: A group is defined by the number of people sharing common goals which distinguish them
from other groups based on behavior patterns and interpersonal relationship.

Q.3) Define group Communication?

Ans: Group communication is interaction and exchange of information between culturally,

geographically or linguistically alike people who are a member of a group.

Q.4) Define elevator pitch.

Ans: An elevator pitch is a brief, persuasive speech that you use to make your organization’s
work interesting. You can also use them to create interest in a project, idea, or product – or in
yourself.

Q.5) Define Voice over Internet Protocol (VoIP).

Ans: Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of
technologies for the delivery of voice communications and multimedia sessions over Internet
Protocol (IP) networks, such as the Internet.

VoIP is the technology that converts your voice into a digital signal, allowing you to make a call
directly from a computer, a VoIP phone, or other data-driven devices

Q. IV – (Short Answers) – 20 Marks

Q.1) Describe Organizing Principle?

Ans: An organizing principle is a core assumption from which everything else by proximity can
derive a classification or a value. It is like a central reference point that allows all other objects to
be located, often used in a conceptual framework. Having an organizing principle might help
one simplify and get a handle on a particularly complicated domain or phenomenon.

Q.2) Describe how language as a barriers in cross-cultural business communication is

tacked?

Ans: Language is one of the most often cited barriers in cross-cultural business communication.
This is the reason why business consultants counsel their clients to take the necessary steps to
enlist the services of a good translator.

Some unwanted attitudes toward accents and dialects also create barriers in international
business communication. The view that a particular accent suggests loyalty or familiarity to a
nation or region is very common in many languages. The use of Parisian French in Quebec, of
Mexican Spanish in Spain, or sub-continental Indian English in the United States are all
noticeable, and may suggest a lack of familiarity, even if the user is fluent.

National prejudices and class discriminations are most often reinforced through sociolinguistics
—the social patterning of language. Some cultures use sociolinguistics to differentiate one
economic class from another. These distinctions are often unknown by foreigners

Q.3) Explain Semantic rules.

Ans: Semantic rules govern the meaning of words and how to interpret them (Martinich, 1996).

Semantic rules make communication possible. They are rules that people have agreed on to
give meaning to certain symbols and words. Semantic misunderstandings arise when people
give different meanings to the same words or phrases.

The purpose of semantics is to propose exact meanings of words and phrases, and remove
confusion, which might lead the readers to believe a word has many possible meanings. It
makes a relationship between a word and the sentence through their meanings.

Q.4. Give reason why verbal and non-verbal mode of communication is equally
important?

Ans: Communication using both verbal and non-verbal mode is equally important because it is
through this communication that group members can participate in determining goals, making
decisions and solving problems.

For example, in a soccer game, a referee uses both his words and hand gestures to
communicate the status of the game to the players at various points of time.

Q.5. Explain Paraphrase and Summary versus Plagiarism?

Ans: To paraphrase is to rewrite the information in your own words. Relate the main point, but
make sure not to copy the original. Give credit where credit is due, but keep the citation more
informal.
Summarizing information is to reduce a concept, idea, or data set to its most basic point or
element. This may help readers to remember and understand your report.

Unlike paraphrasing, summarizing is something you can—and will—also do to the material you
have written. A summary is a very common and often effective, way to conclude a document.
Ending your writing with a summary helps your reader to remember your main points.

Plagiarism is neither paraphrasing nor summarizing information from other works. Plagiarism is
representing another’s work as your own.

Patch writing, or the cut-and-paste insertion of fragments, snippets, or small sections of other
publications into your own writing without crediting the sources, is plagiarism. Wholesale
copying of other works is also plagiarism.