Scribd
Upload
61 views2 pages

Discussion Forum Unit 4

The document discusses using a memorandum for business communication. A memorandum is used for internal communication within an organization to inform a large audience. Key features of a memorandum include a header with sender and recipient, title, date, subject matter, and message. The author provides an example of using a memorandum for an emergency meeting at work. Colleagues responded positively by attending the meeting on time. Letters are also used, such as requesting information from third parties, and sometimes receive negative feedback if parties are unwilling to share information.

Uploaded by

Firew Abera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
61 views2 pages

Discussion Forum Unit 4

The document discusses using a memorandum for business communication. A memorandum is used for internal communication within an organization to inform a large audience. Key features of a memorandum include a header with sender and recipient, title, date, subject matter, and message. The author provides an example of using a memorandum for an emergency meeting at work. Colleagues responded positively by attending the meeting on time. Letters are also used, such as requesting information from third parties, and sometimes receive negative feedback if parties are unwilling to share information.

Uploaded by

Firew Abera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Discussion Forum Unit 4

Choose one of the following methods of business communication: texting, email, memorandum,
letter, business proposal, report, the CV, or a sales message. Define and describe its key features
and share a time when you used one of these methods of communication in a business setting. 
How was the message received? Did you receive positive or negative feedback from the receiver
of the message? In hindsight, was there anything that you could have done to improve the quality
of the message?

When discussing the second question, keep the principles of effective written communication
outlined in Chapter 9 in mind.

Discussion Forum Unit 4

I choose Memorandum and below is the definition and the key features in it. A memorandum is
typically used for internal communication purposes within an organization, such as policies,
procedures, or even official business-related issues. It is used to broadcast messages to a large
audience rather than having a face-to-face or one-on-one conversation. S. McLean (2010).
Memorandums are primarily intended to inform the audience and may include encouragement, a
call to action, making a proposal, proposing a solution to a problem, or informing people about
decisions made. It may include statements that align business and employee interests while
emphasizing common ground and benefits.
A memorandum needs to have the following features:

Header- to show the sender and recipient

Title

Date

Subject matter

The message or information to be sent to the audience

In my workplace, I used a memorandum to communicate urgent information to my colleagues


for an emergency meeting that was to be held on short notice, and after receiving that
memorandum, my colleagues actually dialed their phones. In my workplace, I also use letters to
communicate formally. For example, when we conduct audits and require information from third
parties, as team leads, I will draft a request for information letter, have it signed by my director,
and then send it to the appropriate party. After we receive the letter, the information we seek will
be made available to us.
How was the message received? Did you receive positive or negative feedback from the
receiver of the message? In hindsight, was there anything that you could have done to
improve the quality of the message?
When I sent the Memorandum, I received positive feedback because my colleagues showed up
for the meeting on time. The letter elicits both positive and negative responses, as some third
parties are unwilling to share information about the auditee. If this occurs, all we do is engage in
dialogue with the third party, such as arranging a meeting to discuss the issue at hand and to
make them understand why we need the information, as well as to provide assurance that the
information will be secure.

You might also like