Hik-Connect Mobile Client Release Notes

Hik-Connect Mobile Client Release Notes

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The Manual includes instructions for using and managing the Product. Pictures, charts, images and
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YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE

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 Hik-Connect Mobile Client Release Notes

DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER
PREVAILS.

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Contents
Chapter 1 Updates in V5.0 .......................................................................................................... 1
Chapter 2 Updates in V4.27.0 ..................................................................................................... 6
Chapter 3 Updates in V4.26.0 ................................................................................................... 14
Chapter 4 Updates in V4.25.0 ................................................................................................... 15
Chapter 5 Updates in V4.24.0 ................................................................................................... 16
Chapter 6 Updates in V4.23.0 ................................................................................................... 19
Chapter 7 Updates in V4.22.0 ................................................................................................... 26
Chapter 8 Updates in V4.21.0 ................................................................................................... 33
Chapter 9 Updates in V4.20.0 ................................................................................................... 43
Chapter 10 Updates in V4.19.0 ................................................................................................. 50
10.1 Newly Supported Devices .................................................................................................. 50
10.2 New Features & Optimizations .......................................................................................... 51
10.2.1 AX PRO V1.2.5 ........................................................................................................... 51
10.2.2 Direct Cloud Storage Solution with NVR ................................................................... 57
10.2.3 Other Updates .......................................................................................................... 59
10.3 Resolved Issues .................................................................................................................. 60
Chapter 11 Updates in V4.18.0 ................................................................................................. 61
Chapter 12 Updates in V4.17.0 ................................................................................................. 66
Chapter 13 Updates in V4.16.0 ................................................................................................. 76
Chapter 14 Updates in V4.15.0 ................................................................................................. 77
14.1 New Features & Optimizations .......................................................................................... 77
14.2 Newly Supported Devices .................................................................................................. 86
Chapter 15 Older Releases ........................................................................................................ 90

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 Hik-Connect Mobile Client Release Notes

Chapter 1 Updates in V5.0

This release notes introduces the updates in Hik-Connect 5.0.
● General
● Video
● AX Hybrid PRO 1.0.3 and Peripherals

General
1. On the Home page, updated the UI of device list. On device cards, now frequent operations and
status information are displayed.

Figure 1-1 Home

2. The Favorites shall be displayed on the Home page if there are any devices marked as favorites.
Support sorting Favorites.

Figure 1-2 Favorites and Recent Live View

3. On the bottom of the Home page, added co-branding information to display company logos or
company information.

Video
1. Now support one tap to switch between live view and playback.

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Figure 1-3 Switch Between Live View and Playback

2. On the Live View / Playback page, updated icons on the toolbar. Support customizing icon
orders.

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Figure 1-4 Icons

3. Support checking events on the Live View page. If there are no event-related video, captured
pictures shall be displayed.

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Figure 1-5 View Events

Note
The feature is not supported by local devices.
4. For 32:9 and 20:9 panoramic cameras, support screen adaption in landscape live view.

Note
The feature is supported by device models including DS-2CD2387G2P-LSU/SL, DS-2CD2T87G2P-
LSU/SL, DS-2CD2367G2P-LSU/SL, DS-2CD2T67G2P-LSU/SL, DS-2CD2347G2P-LSU/SL,
DS-2CD2T47G2P-LSU/SL, etc.
5. Support setting light compensation for Dual-Light Cameras.
6. Support smoke and fire alarms for thermal imaging cameras.

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Figure 1-6 Smoke Alarm

AX Hybrid PRO 1.0.3 and Peripherals

1. For chimes, if a chime linked with a security control panel is enabled, you can unlink keypads.
2. When you add a security control panel, the frequency band of the control panel shall be
displayed on the Device List page.
3. For wired zones, support setting resistance as 1k, 4.7k, 5.6k, and 6.8k.
4. Support scanning for peripherals on the 485 BUS.
5. Support setting validation periods for temporary users.

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Chapter 2 Updates in V4.27.0

This release notes introduces the updates in Hik-Connect 4.27.0.
● Live View
● Device
● Services
● Notifications
● Configure Security Control Panel
● Zone/Peripheral Configuration

Live View
1. Now support saving and sharing images directly after images are captured during live view or
playback. Also, after a clip is downloaded, you can directly share it with others.

Figure 2-1 Download or Share

2. During multi-channel live view or playback, if you accidentally delete a channel, there will be a
prompt where you can undo the operation.

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Figure 2-2 Prompt

3. Support switching between clip playback and timeline playback.
4. For iOS, support zooming in an image during playback when playback is paused.

Device
1. On the device card, the connection type (Local or Cloud) will be displayed.

Figure 2-3 Local Tag

2. For intercom devices(KV8113 and KV6113) excluding EZVIZ doorbells, support automatically
hanging up if the screen is off.

Services
1. The name "Installer" is now changed to "Service Provider".
2. Optimized Services page where now displays service overview including service types in use and
the number of devices that are using a specified service.

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Figure 2-4 Service Overview

3. Support tapping a service card to view details.

Figure 2-5 Service Details

4. Now the detailed service provider information is available on Services page.

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Figure 2-6 Service Provider Details

5. Added recommended services, and support tapping to view service details.
6. If people counting, temperature screening, or cloud attendance service is in use, the tabs will be
displayed on the Services page, and you can tap to view details.

Figure 2-7 Service Overview

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Notifications
1. For event and call notifications, support one tap to mark all notifications as read.

Figure 2-8 Mark as All Read

2. For event and call notifications, support marking selected notifications as read or deleting
selected notifications.
3. If notifications are disabled, added a prompt for you to be redirected to enable notifications.

Figure 2-9 Enable Notification

4. Now support filtering notifications by whether they are read, date, event type, device, and
channel linked to a device.

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Figure 2-10 Filter Notifications

5. Now notifications are classified as event, pyronix, call, service, exception, and system
notifications. Logs are now displayed under the service tab. Some notification tabs may be
unavailable because there are no notifications of that type.
6. Support configuring whether to enable device, call, device exception, and service provider
notifications. Support configuring notification schedule and motion detection for video devices.
Support configuring whether to enable do not disturb for intercom devices.

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Figure 2-11 Notification Settings

7. If calls are not received for some reason, you can check the instructions for troubleshooting the
problem in Notification → → Settings .

Configure Security Control Panel

1. For AX PRO 1.2.8: Support displaying network priority when the communication mode for cloud
service is set to Auto or Wired & Wi-Fi, and support traffic consumption prompt when the
communication is set to Cellular Data Network.
2. For AX PRO 1.2.8: Support enabling ARC disconnection report delay and setting the delay time.
The disconnection will be reported only if the connection is not resumed within the delay time.

Note
The feature is only supported when ARC communicates via ISUP.
3. For AX PRO 1.2.8: Support enabling network camera disconnection report delay and setting the
delay time. The disconnection will be reported is not resumed within the delay time.
4. For AX PRO 1.2.8: Support sorting the list of detectors and peripherals.
5. For AX PRO and AX HYBRID PRO: Support configuring network parameters by scanning the QR
code via the Mobile Client.

Zone/Peripheral Configuration
1. For AX PRO 1.2.8: Support up to 16 channels for network cameras. Support enabling video
verification function for 4 channels.

Note
For M model products, support enabling video verification for 4 channels. For L model products,
support enabling video verification for 2 channels.
2. For AX PRO 1.2.8: Support adding wireless CO/smoke/heat detectors by scanning the code or
entering the serial No., and changed the displayed instructions and pictures when adding
detectors.

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3. For AX PRO 1.2.8: Support enabling chime indication on the keypad configuration page.
4. For AX PRO 1.2.8: Changed the minimum value of pulse duration in Relay Module and Wall
Switch from 5 seconds to 1 second.
5. For AX PRO 1.2.8: Support specifying only some areas, instead of all, on the keypad
configuration page for performing operations.
6. For AX PRO 1.2.8: Support setting the detector contact mode to 3EOL (Triple End of Line Wiring)
on the zone configuration page.
7. Support adding wireless 180° panoramic outdoor detectors, wireless double PIR detectors, and
smart plugs.
8. On the portable emergency button configuration page, support enabling Polling Option, which
will take effect after the emergency button is triggered, and changed the maximum value of
polling rate from 30 minutes to 6 hours.

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Chapter 3 Updates in V4.26.0

This release notes introduces the updates in Hik-Connect 4.26.0.
1. Support selecting connection type according to how indicators flash when adding standard
cameras.
2. Co-branding is supported even if there is no company logo. In this case, only the company name
will be displayed.
3. Support inviting an installer to manage your devices by scanning the installer's QR code.

Figure 3-1 Share via QR Code

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Chapter 4 Updates in V4.25.0

This release notes introduces the updates in Hik-Connect 4.25.0.
1. If there is no video found within an hour around the alarm time, support tapping to find
alarm-related videos.

Figure 4-1 Refresh

2. For Android, support keeping the timeline scale after rotating screens during playback. The
timeline scale of each channel can be memorized.
3. Support long pressing a channel to adjust its order in Favorites.

Figure 4-2 Adjust Order

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Chapter 5 Updates in V4.24.0

This release notes introduces the updates in Hik-Connect 4.24.0.
● New Features for AX HYBRID PRO
● Other New Features

New Features for AX HYBRID PRO

1. For output expanders of an AX HYBRID PRO 1.0.2, supports adding relays, viewing relay status,
and configuring parameters.

Figure 5-1 Relay Status

2. For Tri-X receivers of an AX HYBRID PRO 1.0.2, supports receiving wireless devices such as
detectors, wireless keyfobs, and wireless sounders.

Figure 5-2 Tri-X Receiver

3. For PIRCAMs linked with an AX HYBRID PRO 1.0.2, supports viewing their status and configuring
parameters. Supports manually capturing pictures.

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Figure 5-3 PIRCAM

4. For wired zones of an AX HYBRID PRO 1.0.2, supports setting 3EOL (Triple End of Line Wiring) as
a detector contact mode.

Figure 5-4 Detector Contact Mode

5. When an AX HYBRID PRO 1.0.2 is armed, deleting it is not allowed.

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Other New Features

1. For cloud storage package, in addition to 7-Day Monthly Package, 7-Day Annual Package, 30-Day
Monthly Package, and 30-Day Annual Package, added 90-Day Annual package, 180-Day Annual
package, and 365-Day Annual package.
2. For solar cameras, optimized interfaces. Also, now supports canceling an ongoing operation of
waking up a solar camera.

Figure 5-5 Solar Camera

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Chapter 6 Updates in V4.23.0

This release notes introduces the updates in Hik-Connect 4.23.0.
● New Features for AX PRO
● Other New Features

New Features for AX PRO

1. For cameras that are added to AX PRO via LAN, their status (online/offline) and area names will
be displayed on the device list. You can also tap a device and then tap Settings to set related
parameters.

Figure 6-1 Device List

2. Added two protocols, RDC Module and IDS Module for ARC.

Figure 6-2 Protocol

3. In System Fault Check module, added Battery Lost Check and Low Battery Check. For LAN Lost,
WiFi Lost, and Cellular Lost, you can enable them and set delay time.

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 Hik-Connect Mobile Client Release Notes

Figure 6-3 System Fault Check

4. Supports enabling a spare email account to receive notifications from security control panels.

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Figure 6-4 Spare Email

5. For the anti-masking function of detectors, you can now choose AM mode between Alarm Only
When ARM and Alarm When ARM or DISARM. By default, it is Alarm Only When ARM. You can
also set AM Pulse Interval, AM Sensitivity and AM Delay Time.

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Figure 6-5 Configure AM Mode

Other New Features

1. On the Home page, now supports one tap to enable Stay Arm.

Figure 6-6 Stay Arm

2. You be notified of events including detector sensor fault and detector sensor fault restored in
the Notifications page.
3. After the patrol card is swiped on a card reader, you will be notified of the event with the card
reader name. Also, if you swipe your card on a wireless keypad to arm or disarm the security
control panel, the keypad name will be displayed.

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Figure 6-7 Patrol Signing Notification

4. For devices in the tenant site scenario, the installer has the highest configuration permission
level excluding live view and playback. The installer can grant certain permissions to Hik-
Connect users, and Hik-Connect users can accept or decline the application.

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Figure 6-8 Device Authorization Application

5. All alarm types can be set as Emergency Alarms. Fire Alarm, Medical Alarm, and Panic Alarm are
set as emergency alarm and enabled by default.

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Hik-Connect Mobile Client Release Notes

Figure 6-9 Emergency Alarm

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Chapter 7 Updates in V4.22.0

This release notes introduces the updates in Hik-Connect 4.22.0, including the support for new
devices and some new features.
● New Features for AX HYBRID PRO
● New Features for Peripherals of AX HYBRID PRO
● Other New Features

New Features for AX HYBRID PRO

1. Supports adding network camera channels by SADP scanning.

Figure 7-1 SADP Scanning

2. For ARC, when you select protocol type as ADM-CID, *ADM-CID, SIA-DCS, or *SIA-DCS, and
select companies as French Alarm Receiving Company, you can configure PIRCAM Picture
Upload Mode and HTTP Data Transmission.

Figure 7-2 PIRCAM Picture Upload Mode

3. Supports setting an opening voice for alarm phone calls or a starting text for SMS notifications.
By doing so, you can easily know where the notification comes from when you receive an alarm
phone call or SMS notification from your AX HYBRID PRO.

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Figure 7-3 Phone Call and SMS

4. Supports enabling Remote Log Collection.

Figure 7-4 Remote Log Collection

New Features for Peripherals of AX HYBRID PRO

1. Supports Input Expander.

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Figure 7-5 Input Expander

2. For Alarm Keypad, supports configuring operation mode. There are two modes available:
Standard and Simple mode. Compared with the simple mode, in standard mode, you need to
confirm arming/disarming on Hik-Connect in addition to swiping your card.

Figure 7-6 Operating Mode

3. For Alarm Keypad, supports enabling Active on Entry Delay.

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Figure 7-7 Active on Entry Delay

4. For Alarm Keypad, supports enabling Keypad Arming Light. If it is enabled and any area linked
with the keypad is armed, the keypad light will be on.

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Figure 7-8 Keypad Arming Light

5. For wired sounders, supports enabling Tamper Alarm.

Figure 7-9 Tamper Alarm

Other New Features

1. Supports pulling down to display the installer's company logo if the installer has purchased co-
branding service and there is only one installer for the Hik-Connect account.

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Figure 7-10 Display Installer Logo

2. Supports setting Validity Period of permissions including live view, playback, and configuration
when an installer is authorized to manage devices.

Figure 7-11 Validity Period

3. Supports viewing What's New with one tap.

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 Hik-Connect Mobile Client Release Notes

Figure 7-12 What's New

4. Supports viewing password when log into Hik-Connect.

Figure 7-13 Login

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Chapter 8 Updates in V4.21.0

This release notes introduces the updates in Hik-Connect 4.21.0, including the support for new
devices and some new features.
● Newly Supported Devices
● New Features for AxPro
● New Features for Peripherals of Security Control Panel
● Other New Features

Newly Supported Device

●

Figure 8-1 Floodlight

○ Model: CS-LC1C-A0-1F2WPFRL
○ Feature: Wi-Fi, Audible and Visual Alarm, PIR Alarm, 2MP, Two-Way Audio, Regular Continuous
Light
●

Figure 8-2 C1C Camera

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○ Model: CS-C1C-F0-1E2WF, CS-C1C-E0-1G1WF

○ Features: Wi-Fi, 2MP, Two-Way Audio
●

Figure 8-3 C6N Camera

○ Model: CS-C6N-D0-8B4WF, CS-C6N-D0-2C3WF, CS-C6N-B0-1G2WF
○ Features: Wi-Fi, Pan & Tilt, 4MP, Two-Way Audio, Motion Detection

New Features for AxPro

1. Supports enabling Remote Log Collection and setting a valid time for a device so that technical
support personnel can collect device logs and troubleshoot problems remotely.

Figure 8-4 Remote Log Collection

Note
- It is disabled by default.
- The function is only supported by Axpro 1.2.6 and newer versions.
2. Supports displaying device details by default on the Home page when there is only one AxPro.

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Figure 8-5 AxPro Details

3. Supports one tap to enable silent panic alarm.

Figure 8-6 Silent Panic Alarm

4. Supports manually adding Wi-Fi when an AxPro is not in Wireless Access Point mode.

Figure 8-7 Add Wi-Fi

5. Supports displaying tips for downloading alarm-related videos on the Notification page.

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Figure 8-8 Alarm Notification

6. Supports displaying linked detectors and peripherals with an AxPro. Supports linking detectors
and peripherals with an AxPro area. Supports editing and deleting linked devices.

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Figure 8-9 Linked Device

New Features for Peripherals of Security Control Panel

1. Supports enabling Alarm Buzzer for keypads.

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Figure 8-10 Enable Alarm Buzzer

2. Supports enabling Chime Indication for both internal and intercom sounders.

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 Hik-Connect Mobile Client Release Notes

Figure 8-11 Enable Chime Indication

3. Supports enabling Buzzer Indicate on Delay Zone for both internal and external sounders.

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Figure 8-12 Enable Buzzer Indicate on Delay Zone

4. Supports enabling Intercom Service so that you can start intercom with an intercom sounder.

Figure 8-13 Intercom Service

Other New Features

1. Supports two modes of displaying profiles for the cloud attendance system: picture mode and
model mode.

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Figure 8-14 Model Mode

2. Supports over-limit notifications for the cloud attendance system.

Figure 8-15 Over-Limit Notification

3. Supports configuring Regular Continuous Light for floodlights.

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Figure 8-16 Regular Continuous Light

4. Supports authorizing service providers to access devices and supports setting what permissions
are authorized.

Figure 8-17 Edit Permission

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Chapter 9 Updates in V4.20.0

This Release Notes introduces the updates in Hik-Connect 4.20.0, including the support for EZVIZ
smart chimes and DB1C doorbell. There are also several new features.
● Newly Supported Devices
● New Features for Smart Chimes and Doorbells
● Other New Features

Newly Supported Devices

●

Figure 9-1 Smart Chime

○ Supports managing EZVIZ smart chimes on the Hik-Connect Mobile Client.
○ Model: CS-CMT-B0-CHIME
○ Feature: One-tap Mute, Link with Doorbell, Sound Settings
●

Figure 9-2 DB1C Doorbell

○ Supports linking DB1C doorbells with EZVIZ smart chimes on Hik-Connect Mobile Client.
○ Doorbell Model: CS-DB1C-A0-1E2W2FR
○ Features: 2.4/5 GHz, Live View (Normal and Fisheye), Playback, Two-Way Audio, Device Share,
Alarm, Link with Smart Chimes, Detection Area Settings, Receive Calls from Doorbell on Hik-
Connect Mobile Client

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New Features for Smart Chimes and Doorbells

Add a Smart Chime
You can add a smart chime to the Hik-Connect Mobile Client and link it with a doorbell so that the
doorbell will standby for longer and be more responsive.
● To add a EZVIZ smart chime, tap → Scan QR Code on Hik-Connect. Select Doorbell as the
Device Type, enter the serial number, tap Add.
● You can also tap → Manual Adding to add a smart chime.
After adding a smart chime, you can tap the smart chime in the device list to mute all at one tap
and enable/disable Ring Alert for linked doorbells.

Figure 9-3 View Smart Chime

Link Smart Chime with Doorbell
● After successfully adding a smart chime, tap Next and link the smart chime with up to two

doorbells.

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Figure 9-4 Link Doorbell

● You can also go to the doorbell Settings page and tap Chime Type → Smart Chime to link a smart
chime with the doorbell.

Figure 9-5 Link Smart Chime

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Note
When you link a smart chime with a doorbell, make sure they are near to each other and they
are both online.
Set Parameters for a Smart Chime
You can set smart chime parameters such as Time Zone, Date Format, Language, Network, Sound
and Volume for a smart chime. You can also delete smart chimes on the Settings page.

Figure 9-6 Settings for Smart Chime

Other New Features

● Supports sharing the arm/disarm permission of Live-Guard cameras.

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Figure 9-7 Arm/Disarm Permission

● Supports remotely arming/disarming indoor stations.

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Figure 9-8 Arm/Disarm Indoor Station

● Supports configuring whether to receive events and push notifications. Supports configuring
whether to enable Audio and Strobe Light alarms for cameras which support it.

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Figure 9-9 Notification Settings

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Chapter 10 Updates in V4.19.0

This release notes introduces the updates in Hik-Connect 4.19.0, including newly supported device
models, new features, optimizations, and bug fixes.

10.1 Newly Supported Devices

Hik-Connect 4.19.0 supports adding and managing the following new device models.

AX PRO Panel

Supported Models and Key Features

DS-PWA96-M2-WE, DS-PWA96-M2-WB DS-PWA96-M2H-WE, DS-PWA96-M2H-WB
● 96 wireless inputs & outputs supported
● 6 wireless sounders supported
● 4 wireless repeaters supported
● 8 keypads & tag readers supported
● 36 hours of battery life
● 32 areas supported
● 5,000 event logs

/ ● 16 onboard inputs & 2 relay outputs

● 2 onboard 12-Volt power supply for each
wired detector

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10.2 New Features & Optimizations

10.2.1 AX PRO V1.2.5

Hik-Connect 4.19.0 supports firmware V1.2.5 of the AX PRO panel.

Note
● AX PRO V1.2.5 works with Hik-Connect 4.19.0 or later.
● Hik-Connect 4.19.0 does not support AX PRO V1.2.3 or earlier.
● If you have authorized an installer to manage your AX PRO, features with * are available for the
installer only. If no installer is authorized to manage the AX RPO, features with * are available for
the administrator of the device only.
● For AX PRO panel:
○ Arm or Disarm Selected Areas

○ Set Network Cameras as Zones*

○ Set an Opening Voice or Starting Text for Alarm Notifications*

○ New "Arm with Faults" Checklist*

○ Set Arming Schedules for Areas as an Operator

○ Get Notified When the Battery Goes Low

○ Keep or Reset Area/Device Names While Changing Language*

○ New Languages for Alarm Voice Prompt

● For detectors and peripherals:

○ Tag Reader - Select an Arming Mode*

○ Repeater - Pair More Device Types with Manual Pairing*

○ Sounder - Check the Power Supply Status

Arm or Disarm Selected Areas

You can tap to select multiple areas. And then you can arm/disarm them or clear the alarms in
these areas.

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 Hik-Connect Mobile Client Release Notes

Figure 10-1 Select Areas

Set Network Cameras as Zones*

Network cameras serve as excellent perimeter protectors. Now, you can link network cameras to
your AX PRO and set them as zones, so that they could be armed and disarmed along with other
detectors in the area.

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Figure 10-2 Network Camera Channel

Set an Opening Voice or Starting Text for Alarm Notifications*

You can set an opening voice for alarm phone calls or a starting text for SMS notifications. By doing
so, you can easily know where the notification comes from when you receive an alarm phone call
or SMS notification from your AX PRO.

Note
Currently, your installer cannot set up this feature for you even if you authorize the installer to
configure your AX PRO.

To set an opening voice for alarm phone calls:

1. Go to the settings page of the AX PRO and tap Communication Parameters → Push Notification
→ Phone Call and SMS .

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Figure 10-3 Phone Call and SMS

2. Tap Common Voice → Import New Audio to select the audio.

Figure 10-4 Import New Audio

Note
You can tap Settings in the upper-right corner to record new audios.
3. Tap Import.

Figure 10-5 Common Voice

To set a starting text for SMS notifications:
1. Tap Common Message.

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Figure 10-6 Phone Call and SMS

2. Type in the starting text.

Figure 10-7 Common Message

3. Tap Save.

New "Arm with Faults" Checklist*

More check items in the System Fault Check (formerly named as "Panel Fault Check") are included
in the Arm with Faults checklist, including Detect Network Camera Disconnection, Panel Battery
Fault Check, LAN Fault Check, Wi-Fi Fault Check, and Cellular Fault Check.
To set up "Arm with Faults", go to the settings page of your AX PRO, and tap System → System
Options → Arm Options . Enable Arm With Faults and switch on the checklist items.
Set Arming Schedules for Areas as an Operator
Now, the operators of an AX PRO can set arming or disarming schedules for the linked areas.

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Figure 10-8 Arming Schedule

Note
What's the operator of an AX RPO?
The administrator of the AX PRO (who adds and binds it to the account) can share it to other users
via Hik-Connect. The recipients become the operators of the AX PRO.

Get Notified When the Battery Goes Low

You will receive a notification in the App to inform you that your AX PRO panel's battery is running
low. Low battery notifications will also be sent to the ARC if it is enabled.
For models with 4G capability (DS-#####-M-##), the notification will be sent when the battery hits
5%. For models with 2G network only (DS-#####-L-##), the notification will be sent when the
battery hits 20%.
Keep or Reset Area/Device Names While Changing Language*
You can choose to keep the names of the areas, peripherals, and detectors or reset them to default
when you are changing the language of the AX PRO panel.
New Languages for Alarm Voice Prompt
Added support for Spanish and Italian, apart from English, in the alarm voice prompt.
Alarm voice prompt announces the name of the triggered alarms through system notifications.
To enable the alarm voice prompt, go to More → Settings of Hik-Connect.
Tag Reader - Select an Arming Mode*
You can set an arming/disarming mode for your tag/card readers:
Simple
All linked areas will be armed/disarmed when you swipe the card, regardless of the system
faults.
Standard
You need to select which areas to arm/disarm when you swipe the card, and confirm the system
faults before arming.

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To set the arming mode of a tag reader, go to its settings page and tap Operating Mode.
Repeater - Pair More Device Types with Manual Pairing*
You can pair more types of devices with the manual pairing mode on a repeater. Newly supported
device types include detectors and peripherals such as sounder, keypad, tag reader, automation,
and transmitter.
To pair devices manually, go to the settings page of the repeater and tap Pairing → .
Sounder - Check the Power Supply Status
You can view the power supply status of a sounder in its status page and get notified when the
power supply is disconnected or reconnected.

Supported Models
DS-PS1-E-WE DS-PS1-E-WB

10.2.2 Direct Cloud Storage Solution with NVR

Your Installer can now enable the cloud storage service for your NVRs, and no auxiliary device is
needed. Footage will be encrypted and securely stored on the cloud.
You can play back and download the footage of the linked channels of an NVR directly on Hik-
Connect.

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Figure 10-9 Playback - Cloud Storage

You can tap to view all the recorded video clips of each day.

Figure 10-10 Video Stored on Cloud

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You can enable or disable cloud storage for each channel in Cloud Storage on the settings page of
an NVR.

Figure 10-11 Cloud Storage

Note
● This feature requires device capability. Currently supported models:
○ With firmware V4.51.025 or above: I Series NVR, DeepinMind Series NVR, and NVR with

AcuSense technology.
○ With firmware V4.32.110 or above: K Series NVR and Q Series NVR.

● Cloud storage service is not available in all countries or regions.

● Please contact your Installer for more information.

10.2.3 Other Updates

Android 12 Support
Hik-Connect Mobile Client is optimized for Android 12.
Live View UI
The UI of the live view page is optimized. Most used buttons are easier to reach.

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Figure 10-12 Live View

10.3 Resolved Issues

Hik-Connect 4.19.0 has fixed the following issues and bugs.

Device Management
Fixed an issue where the guidance on screen does not match with the device type when the user
tries to add the device but it is already bound with another account.
AX PRO
● Fixed an issue where the administrator and installer of the AX PRO can delete it from the
account while it is still armed. AX PRO panel cannot be added to any account again when being
armed.
Users now can delete the device only when it is disarmed.
● Fixed an issue where the peripheral/detector list of the AX PRO might be abnormal when the
user refreshes the list repeatedly.
● Fixed an issue where some prompt (Capturing; Capturing Failed; Relay Overvoltage) shows error
code only, not error description.

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Chapter 11 Updates in V4.18.0

This release notes introduces the updates in Hik-Connect 4.18.0, including new features and
optimizations for device management authorization.

Authorized Device Management

Invite an Installer to Manage Your Devices
In previous versions, if you want an Installer to set up your devices for you, the Installer usually
needs to create a site* for you in the Installer account, add new devices to the site, and hand over
the devices to you when everything is ready. However, it might be a little tricky to let the Installer
manage your devices if you have already added the devices to your Hik-Connect account.
Now, you can invite an Installer to help you manage the devices that are already added to your
account.
To invite an Installer to manage one of your devices:
1. In the device list, tap of the device and the Share Device page will pop up. Or you can select
More → Manage Sharing Settings → Share Device to show the Share Device page.

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Figure 11-1 Share Device

Note
If you cannot see this page, it means the device cannot be managed by an Installer and can only
be shared with another Hik-Connect user.
Possible reasons: the device is shared from others; the device is already managed by an
Installer; the device is not enabled with the Hik-Connect service; the Hik-ProConnect service
(Installer service) is not available in your country or region.
2. Tap Share with Installer.
3. Tap New Installer and enter the Installer's account if you want to share device permissions with
a new Installer or you do not have an Installer before; select an existing Installer if you have
authorized one or more Installer to manage your other devices.

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Figure 11-2 Select Installer

4. Select the site* where the device will be added and the device permissions you want to grant to
the Installer.

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Figure 11-3 Authorization

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Note
- If the Installer has not created any site* for your devices, a new site* will be created.
- * What's a Site? A site is like an area where your devices are located, such as your home,
office, etc. Your Installer uses sites to group, batch configure, and provide cloud features for
your devices.
Check Device Exceptions and Handling Results
You can receive and view the exception notifications of your devices that are managed by the
Installer.
After your Installer handles an exception, you will also be notified of the handling result.
You can see all exception notifications in Cloud Service → Service Notifications → Linkage .
Quick Authorization After Adding a Device
After adding a new device to your Hik-Connect account, you can choose to authorize an Installer to
manage it.
Keep or Cancel the Authorization of a Transferred Device
When another Hik-Connect user transfers a device that is already managed by an Installer to you,
you can choose to keep the authorization service or cancel it.
If you choose to keep the current authorization, the Installer managing the device will still have the
device permissions after the transfer.
If you choose to cancel the authorization, the Installer will not have any permission of the device
after the transfer.

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Chapter 12 Updates in V4.17.0

This release notes introduces the updates in Hik-Connect 4.17.0, including the support for
Hikvision routers and several new features.
● Newly Supported Device - Hikvision Router (Android Only)
● New Features - Manage Hikvision Routers (Android Only)

Newly Supported Device - Hikvision Router (Android Only)

Supports managing Hikvision routers on the Hik-Connect Android Mobile Client.

Supported Models
DS-3WR12C DS-3WR12GC DS-3WR3N

Features
DS-3WR12C, DS-3WR12GC DS-3WR3N
Key Features: 2.4/5 GHz Wi-Fi, Indicator, Guest Key Features: Wi-Fi Speedup, Security Checkup
Wi-Fi, Wi-Fi Speedup, Security Checkup
Wi-Fi Settings, Internet Settings, Connection Status, Device List, Blocklist, Power-Off Schedule,
Signal Strength Adjustment, Restart, Upgrade, Factory Reset

New Features - Manage Hikvision Routers (Android Only)

Add and Set Up a Router
You can add a Hikvision router to the Hik-Connect Android Mobile Client, so that you can set up
your wireless network with just a few taps and manage the router right on your phone.
To add a Hikvision router, tap → Manual Adding on Hik-Connect. Select Router as the Adding
Type and then join the Wi-Fi of the router (whose name usually starts with "HIKVISION_").

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Figure 12-1 Add Device

During the process, you need to activate the router by setting an admin password, select the
Internet connection mode (PPPoE, Static IP, or Dynamic IP), and set a Wi-Fi name and password.

Note
● After setting up the router, the router will restart. You need to re-connect to the Wi-Fi of the
router before conducting further operations on the router.
● Routers are locally managed on the Hik-Connect Mobile Client, so you can control or configure a
router only when you connect your phone to the router's Wi-Fi.

After adding the router, you can see it in the device list.

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Figure 12-2 Device List

You can tap on the router to see the network speed and connected devices.

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Figure 12-3 Connection Details

Use 5 GHz Wi-Fi for Better Network Performance
DS-3WR12C and DS-3WR12GC are equipped with the 5 GHz band, which supports a higher
maximum data rates. Tasks consuming a large amount of network traffic can benefit from the 5
GHz Wi-Fi network.
By default, both bands are enabled after the setup. In Wi-Fi Settings, you can enable or disable 2.4
GHz Wi-Fi and 5 GHz Wi-Fi and change their security settings.

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Figure 12-4 Wi-Fi Settings

Set Up a Guest Wi-Fi for Visitors
You can set up a dedicated guest Wi-Fi to securely separate visitors' Wi-Fi connection from yours.
To enable the guest Wi-Fi, go to the settings page of your router and tap Guest Wi-Fi. In Guest Wi-
Fi, you can set the name, password, validity period, and bandwidth limit of the guest Wi-Fi.

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Figure 12-5 Guest Wi-Fi

Improve the Network Quality with Wi-Fi Speedup
If the Wi-Fi connection is slowing down and becoming unstable, you can use Wi-Fi Speedup to
improve the network quality.
Wi-Fi Speedup analyzes the signal interference, channel congestion, transmission speed, and signal
quality of your Wi-Fi network. When the condition is poor, you can optimize your Wi-Fi network
with just one tap.
To use Wi-Fi Speedup, go to the settings page of your router and tap Wi-Fi Speedup.

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Figure 12-6 Wi-Fi Speedup

Secure the Network with Security Checkup
Security Checkup examines the password settings to prevent brute-force attacks on Wi-Fi password
and admin password. Security Checkup also prevents system attacks, DNS hijacking, and
redirection to phishing or malicious websites. If security threats are detected, Security Checkup will
provide recommendations to guide you secure your network.
To use Security Checkup, go to the settings page and tap Security Checkup.

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Figure 12-7 Security Checkup

Explore More
On the Mobile Client, you can also add unwanted devices to the blocklist, set a power-off schedule,
adjust the signal strength, etc.

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Figure 12-8 Settings

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For more details, refer to the User Manual of Hik-Connect Mobile Client.

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Chapter 13 Updates in V4.16.0

Hik-Connect 4.16.0 contains bug fixes and performance improvements.

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Chapter 14 Updates in V4.15.0

This release notes introduces the updates in Hik-Connect 4.15.0, including newly supported device
models, new features, and optimizations.
See details in the following topics.
● New Features & Optimizations in V4.15.0

● Newly Supported Devices in V4.15.0

14.1 New Features & Optimizations

Hik-Connect 4.15.0 supports new features and optimizations for the following modules and
devices:
● Cloud Service – Access & Attendance
● AX PRO
● Hik-ProConnect Box
● Camera / NVR / Live View
● Panic Alarm
● Video Intercom

Cloud Service – Access & Attendance

Check In/Out on the Mobile Client
You can check in/out on the Mobile Client remotely.
First, the administrator of an attendance system needs to enable Check-In/Out by Mobile Client
on the Hik-Connect Portal and sets attendance sites and valid check-in range.
Then, employees can check in via the Hik-Connect Mobile Client simply by tapping Check In if the
employee is within the valid check-in range of an attendance site.

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After checking in/out, you can view the recent attendance records.

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If the employee is not within the valid check-in range of any attendance site, check-in/out will be
unavailable.

The employee can tap See Nearest Attendance Site to check the nearest site for checking in/out.

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If the employee is not required to work at a fixed location, the administrator can enable Allow
Offsite Check-In for the employee. And the employee can tap Check In Offsite to check in outside
the valid check-in range of any attendance site.

View More Daily Details in Attendance Report

You can tap on a date in the Attendance Report to view the holiday information, leave information,
break time, and overtime on that day.

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AX PRO

Note
● Available for AX PRO with firmware V1.2.4 or later.
● If you have granted an Installer with device authorization, items with * are available for the
Installer only. If device authorization is not granted to any Installer, items with * are available for
the Administrator of the device only.

Set Detectors as Follow Zones*

You can set detectors, including motion detectors, PIRCAMs, magnetic detectors, and glass break
detectors, as follow zones.
When an area is armed in away mode, a follow zone will alarm immediately when activated.
However, if an entry delay zone is activated first, the activated follow zone will not alarm within the
entry delay countdown, allowing the user to disarm the area within the entry delay period.
To change the zone type for a detector, go to the settings page of the detector and tap Zone Type.

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Supported Model
DS-PDP15P-EG2-WE DS-PDD12P-EG2-WE DS-PDPG12P-EG2-WE
DS-PDC15-EG2-WE DS-PDMCS-EG2-WE DS-PDMC-EG2-WE
DS-PDMCK-EG2-WE DS-PDBG8-EG2-WE DS-PDPC12PF-EG2-WE
DS-PDPC12P-EG2-WE DS-PDCL12-EG2-WE DS-PDMCX-E-WE
DS-PDC10DM-EG2-WE DS-PDC10AM-EG2-WE DS-PDTT15AM-LM-WE/WB
Set PIR Detectors as Timeout Zones*
You can set a PIR detector as a timeout zone, so that the detector will trigger an alarm when it
detects or does not detect person activities for a period of time that is longer than the threshold
you set.
For example, you can set up a PIR detector in the living space of persons who need extra care, and
set the detector as a timeout zone. You can get notified when the detector does not detect any
activities in a while, which might indicate that the persons are having difficulties in moving around
or cannot return to the premise.
To change the zone type for a detector, go to the settings page of the detector and tap Zone Type.

Supported Model
Wireless PIR Detector: DS- Wireless Dual-Tech Detector: Wireless PIR-Glass Break
PDP15P-EG2-WE/WB DS-PDD12P-EG2-WE/WB Detector: DS-PDPG12P-EG2-
WE/WB
Wireless PIR Curtain Detector: Wireless PIR Ceiling Detector: Wireless Dual-Tech AM Curtain
DS-PDC15-EG2-WE/WB DS-PDCL12-EG2-WE/WB Detector:DS-PDC10DM-EG2-
WE/WB
Wireless PIR AM Curtain
Detector: DS-PDC10AM-EG2-
WE/WB
Pair Specific Devices with Repeater*
You can manually pair the detectors and peripherals you select, instead of using auto pairing.
To pair devices manually, go to the settings page of the repeater and tap Pairing → .
Restart Countdown when Entering Delay Zone Again*
You can set a delay zone to restart the alarm countdown when activated a second time after the
area is armed.
For example, a user needs to come back to the premise after arming the area in away mode. The
countdown will restart and no alarm will be issued if the user exit the premise within the exit delay
time.

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To enable this function, go to the settings page of a detector (set as delay zone) and switch on Time
With Restart.
Change Arming Logic for a Shared Zone*
If a zone is linked with multiple areas, you can choose the AND-OR logic for the zone:
● AND: The zone will be armed only if all linked areas are armed. When activated, the zone will

issue an alarm to all linked areas.

● OR: The zone will be armed if any of the linked areas are armed. When activated, the zone will

issue an alarm to the armed areas only.

To change the arming logic of a shared zone, go to the settings page of the detector and tap Arm
Mode.
Power Saving Mode
You can enable power saving mode for AX PRO panel. When power saving mode is on, Wi-Fi will be
in low-consumption mode and 4G connection, tag reader, LED indicators, and voice prompt will be
disabled.
To enable power saving mode, go to the settings page of AX PRO. Tap System Options → System
Management and switch on Power Saving Mode.
Issue Lid Open Alarm even when Sounder is Disarmed
If you want the sounder to start the buzzer alarm when the lid of the sounder is opened when
disarmed, you can enable Lid Open When Disarmed.
Go to the settings page of the sounder and enable Alarm Buzzer. Then, enable Lid Open When
Disarmed.

Hik-ProConnect Box
Connect Unsupported Devices to Hik-Connect Service
Your Installer can set up a Hik-ProConnect Box as a proxy device to connect devices that do not
support Hik-Connect service to the service. After connecting to a Hik-ProConnect Box, the device
will support live view, playback, PTZ control, door control, event linkage, remote configuration,
device transfer, device authorization management, and Installer permission management via Hik-
Connect service.
This feature is only supported by certain models of camera, DVR, NVR, access controller, and
security control panel.
Camera / NVR / Live View
Improved Noise Reduction for Two-Way Audio
The noise reduction algorithm has been upgraded to provide clearer audio when using two-way
audio during live view.
Supplement Light Control for ColorVu Camera
For a ColorVu series camera, whether it is directly added to Hik-Connect or is connected via an
NVR, you can control the supplement light during live view.

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On the live view page of the camera, you can tap to show the supplement light control panel.
You can turn off the supplement light or set to auto adjust and set a limit for maximum luminance.

Supported Model
DS-2CD2027G2-LU (2.8mm) DS-2CD2T47G2-L (4mm)
Strobe Light and Audible Warning Control
For a camera with strobe light and audible warning, whether it is directly added to Hik-Connect or
is connected via an NVR, you can control the strobe light and audible warning during live view.
On the live view page of the camera, you can tap to turn on/off strobe light or tap to turn
on/off audible warning.

Supported Model
Pro Series NVR: DS-7608NI-Q2 (C); DS-7616NI-K1 (C)
AcuSense Series Camera: DS-2CD2046G2-IU/SL(C), DS-2CD2346G2-ISU/SL(C), DS-2CD2T46G2-
ISU/SL(C), DS-2CD2386G2-ISU/SL(C), DS-2CD2T86G2-ISU/SL(C)
Custom Audible Warning
For a camera with strobe light and audible warning, whether added directly to Hik-Connect or
connected via an NVR, you can customize the audio for audible warning.
To set a custom audible warning, go to the settings page of the camera or the NVR where the
camera is connected, and then tap Custom Audio.

Panic Alarm
Answer Emergency Calls

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When a person presses the panic button (emergency button) on a panic alarm device (including
panic alarm panel/box/station), you will receive a call from the device on the Mobile Client.
Therefore, you can respond to the emergency and get in touch with the person reporting the
emergency in time, instead of just receiving an alarm notification which can easily get ignored.
● Before answering an emergency call, you can:

○ See the live video of the panic alarm device or linked camera.

○ Control the sounder, strobe light, and alarm outputs.

Note
You cannot control the sounder, strobe light, or alarm output if the panic alarm device is shared
from another user.
● After answering an emergency call, you can:
○ Start two-way audio.

○ Control strobe light and alarm outputs.

Note
You cannot control sounder after answering the call.
You can see the history of incoming emergency calls in Notification → Call .

Video Intercom
Enable/Disable Auto Answer (iOS)
You can change the settings of answering video intercom calls in More → Settings → Auto
Answer .
● On: Two-way audio will be enabled after you answer the Hik-Connect system-level calls.

● Off: Two-way audio will not be enabled after you answer the Hik-Connect system-level calls. You

need to start the two-way audio after entering the Mobile Client.

14.2 Newly Supported Devices

Hik-Connect 4.15.0 supports adding and managing the following new device models:
● AX PRO Detector : Wireless External Tri-Tech Detector, Wireless Dual-Tech AM Curtain Detector
● AX PRO Peripheral : Multi-IO Transmitter
● Panic Alarm : Panic Alarm Box, Panic Alarm Panel, Panic Alarm Station

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AX PRO Detector

Note
● Available for AX PRO with firmware V1.2.4 or later.
● If you have granted an Installer with device authorization, items with * are available for the
Installer only. If device authorization is not granted to any Installer, items with * are available for
the Administrator of the device only.

Wireless External Tri-Tech Detector

Supports controlling and configuring external wireless tri-tech detectors with AX PRO.

Newly Supported Model

DS-PDCO-E-WE/WB DS-PDTT15AM-LM-WE/WB

Operation
User Guide Signal Strength Test* Detection Zone Test*
Find Me Bypassing Zone Deleting Device*

Configuration
Zone Name* Zone Type* Linked Area*
Entry Delay Time* Exit Delay Time* Stay Arm Delay Time*
Stay Arm Bypass* Chime Silent Alarm
Sounder Delay Time* Cross Zone* Combined Time Interval*
PIR Sensitivity* Microwave Sensitivity* Linked Camera*
Anti-Masking* AM Pulse Interval* Image Resolution*
Images In Series* Trigger Interval* LED
Buzzer Swinger Limit Activations* Polling Rate*

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Wireless Dual-Tech AM Curtain Detector

Supports controlling and configuring external wireless dual-tech AM curtain detectors with AX PRO.

Supported Model
DS-PDC10DM-EG2-WE/WB

Operation
User Guide Signal Strength Test* Detection Zone Test*
Find Me Bypassing Zone Deleting Device*

Configuration
Zone Name* Zone Type* Linked Area*
Stay Arm Bypass* Chime Silent Alarm
Sounder Delay Time* Cross Zone* Non Activity
PIR Sensitivity* Microwave Sensitivity* Linked Camera*
Always Active Identify Directions Anti-Masking*
LED Swinger Limit Activations* Polling Rate*

AX PRO Peripheral

Note
● Available for AX PRO with firmware V1.2.4 or later.
● If you have granted an Installer with device authorization, items with * are available for the
Installer only. If device authorization is not granted to any Installer, items with * are available for
the Administrator of the device only.

Multi-IO Transmitter
Supports controlling and configuring multi-input transmitters with AX PRO.

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With a multi-IO transmitter, you can connect different types of third-party and wired detectors or
relays to AX PRO.

Note
A multi-IO transmitter supports connecting up to 16 zones and 2 relays.

Supported Model
DS-PM1-I16O2-WE/WB

Operation
User Guide Signal Strength Test* Smoke Detector Reset
Find Me Bypassing Zone Deleting Device*

Panic Alarm
Supports configuring and controlling panic alarm boxes, panic alarm panels, and panic stations via
the Mobile Client.

Supported Models
DS-PEA2-21#
Panic Alarm Box
DS-PEA1-N1# DS-PEA1-21# DS-PEAP-CV1
Panic Alarm Panel
DS-PEAP-CV1E DS-PEAP-CVS1 DS-PEAP-CVS1E
DS-PEAP-CVSA1 DS-PEAP-CVSA1E DS-PEAP-CV2
DS-PEAP-CV2E DS-PEAP-CVS2 DS-PEAP-CVS2E
DS-PEAP-CVSA2 DS-PEAP-CVSA2E
DS-PEA3M-21H# DS-PEA3M-21#
Panic Alarm Station
# Newly supported.

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Chapter 15 Older Releases

Hik-Connect 4.14.0 or earlier.
● Updates in Hik-Connect 4.14.0
● Updates in Hik-Connect 4.13.0
● Updates in Hik-Connect 4.12.0
● Updates in Hik-Connect 4.11.0
● Updates in Hik-Connect 4.9.0
● Updates in Hik-Connect 4.7.0
● Updates in Hik-Connect 4.5.0
● Updates in Hik-Connect 4.4.0
● Updates in Hik-Connect 4.3.0
● Updates in Hik-Connect 4.2.0
● Updates in Hik-Connect 4.1.0
● Updates in Hik-Connect 4.0.0

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