CV For UAE
CV For UAE
CV For UAE
fahd.lodhi@gmail.com CONTACTS: -House # 479-Nargis Block, Allama Iqbal Town Lahore, 54570, PAKISTAN, MOB #: 0092-322-800-4010
Personal Information
Birth Date October 14, 1978 (32 YRS) (Riyadh, KSA) Visa Status Visit Visa (Valid) (Available on Sept 18, 2011) Career Level Manager, Head Religion Islam Nationality Pakistani Salary Expectation Negotiable
Job Objective
Seeking Appropriate Position In Any Reputed Organization, Where Education & Proven Ability Will Be Developed And Utilized To Have Beneficial Results.
Working Areas
1. Management 2. Operations 3. Office Administration
Education
PROFESSIONAL EDUCATION Master in Business (MBA) GPA 3.79 Major In: (MARKETING) Al Faisal International Academy, Riyadh, K.S.A UNIVERSITY OF DUBLIN, CA Bachelor in Business (BBA) GPA 2.90 College of Business Administration, Lahore Pakistan AL KHAIR UNIVERSITY OF PAKISTANALAL-KHAIR UNIVERSITY Pakistan June 2004
November 1999
Professional Experience
ZONAL MANAGER
GOURMET SWEETS & BAKERS GOURMET FOODS PAKISTAN Organization Type Reason for Leaving MAY 10 JUL 11
Retail/ Manufactures of Bakery, Sweets items, Milk, Beverages, Ice-cream Better opportunity for career
Responsibilities y Ensure effective implementation of company policies and to ensure sales & market presence targets y Provide feedback acquired from market to G.M. & Sales & Marketing Head on competitor's activities, policies, schemes and day to day proceedings y Analyze Daily and month end targets sales. y Involved in recommendation for recruitment and monthly performance review of Branch Managers & Supervisors y Make development and succession plan for team members and to highlight the areas of improvement by making their action plan with deadlines y Target setting/ Territorial potential, restructuring and sales comparison exercises y Keep eyes on branch's internal issues and find solution y Responsible to take actions on customer complaints y Responsible to ensure that all activities within or outside department are performed in accordance with established systems procedures y Responsible to avoid unnecessary wastage of resources and contribute towards better environment
y y
Responsible to develop and implement system procedures as per requirements, and also provide required training to his department personnel Responsible to fully comply with system requirements and always avoid any non-conformity
Contribution
yParticipation in opening & introducing New Premium Cuisine cakes, pastries, muffins& cookies named Bon Vivant
on 5 branches in my respective area of gourmet sweets & bakers, Lahore
Responsibilities y Customer support and assistance y Complaint handling y Managing checkout supervisor front office & cash room y Deals of refunding & exchanging articles y Supervising cashiers dept. y Fund handling (Issue Cashier starting funds, Responsible for rotating bank money) y Preparing daily supervisor report y Ensuring all Cashiers paper work is completed y Providing support for cashiers enabling them to perform their duties with excellence y Provide superior customer service y Maintaining schedules according to the forecast y Train Cashiers on all aspects of the position
y Monitoring and issue warning reports relative to tardiness, unexcused absences, no call/no shows &cashier shortages y Other duties as assigned by Floor Managers or Department Manager as related to their daily responsibilities y Maintain high cleanliness standards in the check stands and front end area y Maintain ledger of credit & advance payment customers for shopping Contributions / Pioneer member of staff
Having an experience in participation of setting-up and opening of METRO Canal branch Lahore, METRO Airport branch Lahore, METRO Capital branch Islamabad &METRO Karachi branch. METRO Professional Training 1 Got one month on job training from METRO Cash & Carry Bulgaria, Burgas in September 2007 Attended seminar/ lecture of Customer Services by Mr. Nick Osborne (UK) from customer service academy held in ICMAP, Lahore in December 2007
Acquisition Team Member Member of METRO C&C, acquisition team for METRO C&C, Airport Road Store Nov 2008 to Jan 2009
Responsibilities y Customer support and assistance y Complaint handling y Managing checkout supervisor front office & cash room y Deals of refunding & exchanging articles y Supervising cashiers dept. y Fund handling (Issue Cashier starting funds, Responsible for rotating bank money) y Preparing daily supervisor report y Ensuring all Cashiers paper work is completed y Providing support for cashiers enabling them to perform their duties with excellence y Provide superior customer service y Train Cashiers on all aspects of the position y Monitoring and issue warning reports relative to tardiness, unexcused absences, no call/no shows and cashier shortages y Other duties as assigned by Assistant Store Manager and Store Manager as related to their daily responsibilities y Participating in physical inventories of super markets y Receiving and checking in vendor shipments at front end y Employee dealing: (Duty time management, Time card making, Vacation related formalities,
y y
Maintaining & Distribute payroll) Responsible for night run-up in closing shift Maintain high cleanliness standards in the check stands and front end area
Extensive experience in servicing customers, in person & by telephone Superior communicational skills, verbal & written Experience of dealing with English, Arabic & Asian nationalities/customers Experience of working in pressure environment Ability to work within team environment to fulfill given objective Ability to supervise department and others Self motivated Know the best utilization of time Ability to work as in managerial capacity in super & hyper markets Experience of participating in physical inventories of super markets & hyper markets Experience of supervising the staff of more than 120 employees Experience to giving the on floor training of customer services, store operations & cash management to the cashiers & store associates national and international level.
y y y
Languages
yEnglish yArabic yUrdu yHindi yPunjabi
Certifications
PROFESSIONAL CUSTOMER SERVICES ONLINE CERTIFICATIONS 1 2 3 Customer Assistance www.brainbench.com trans.# 3619644 Help Desk www.expertrating.com trans. # 1332788 English Listening Skills www.brainbench.com trans.# 3115534
PROFESSIONAL I.T. CERTIFICATIONS 4 5 MS-Office Abode Photoshop (Photo Designing & Editing)
professional level
Completed fire fighting course in Islamabad & Lahore by Govt. Capital Defense Islamabad & Govt. of Punjab