0% found this document useful (0 votes)
113 views5 pages

CV For UAE

Download as docx, pdf, or txt
Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1/ 5

FAHAD KHAN LODHI

fahd.lodhi@gmail.com CONTACTS: -House # 479-Nargis Block, Allama Iqbal Town Lahore, 54570, PAKISTAN, MOB #: 0092-322-800-4010

Personal Information
Birth Date October 14, 1978 (32 YRS) (Riyadh, KSA) Visa Status Visit Visa (Valid) (Available on Sept 18, 2011) Career Level Manager, Head Religion Islam Nationality Pakistani Salary Expectation Negotiable

Job Objective
Seeking Appropriate Position In Any Reputed Organization, Where Education & Proven Ability Will Be Developed And Utilized To Have Beneficial Results.

Quick view Career History


Education Zonal Manager Assistant Department Manager Cash Customer Services & Front-End Manager MBA (Marketing) from University of Dublin Gourmet Foods Pakistan Metro Cash & Carry Pakistan Tamimi Safeway Super Markets, K.S.A GPA 3.79 1.2 year 2.8 years 3.2 years Jun 2004 May 2010 Jul 2011 Aug 2007 Apr 2010 Feb 2004 Apr 2007

Working Areas
1. Management 2. Operations 3. Office Administration

Education
PROFESSIONAL EDUCATION Master in Business (MBA) GPA 3.79 Major In: (MARKETING) Al Faisal International Academy, Riyadh, K.S.A UNIVERSITY OF DUBLIN, CA Bachelor in Business (BBA) GPA 2.90 College of Business Administration, Lahore Pakistan AL KHAIR UNIVERSITY OF PAKISTANALAL-KHAIR UNIVERSITY Pakistan June 2004

November 1999

Professional Experience
ZONAL MANAGER
GOURMET SWEETS & BAKERS GOURMET FOODS PAKISTAN Organization Type Reason for Leaving MAY 10 JUL 11

Retail/ Manufactures of Bakery, Sweets items, Milk, Beverages, Ice-cream Better opportunity for career

Responsibilities y Ensure effective implementation of company policies and to ensure sales & market presence targets y Provide feedback acquired from market to G.M. & Sales & Marketing Head on competitor's activities, policies, schemes and day to day proceedings y Analyze Daily and month end targets sales. y Involved in recommendation for recruitment and monthly performance review of Branch Managers & Supervisors y Make development and succession plan for team members and to highlight the areas of improvement by making their action plan with deadlines y Target setting/ Territorial potential, restructuring and sales comparison exercises y Keep eyes on branch's internal issues and find solution y Responsible to take actions on customer complaints y Responsible to ensure that all activities within or outside department are performed in accordance with established systems procedures y Responsible to avoid unnecessary wastage of resources and contribute towards better environment

y y

Responsible to develop and implement system procedures as per requirements, and also provide required training to his department personnel Responsible to fully comply with system requirements and always avoid any non-conformity

Contribution

yParticipation in opening & introducing New Premium Cuisine cakes, pastries, muffins& cookies named Bon Vivant
on 5 branches in my respective area of gourmet sweets & bakers, Lahore

ASSISTANT DEPARTMENT MANAGER - CHECKOUT


METRO CASH & CARRY LTD________________________________________________ MEMBER OF METRO GROUPS GERMANY Organization Type Reason for Leaving Wholesales / Retail Shopping center Downsized by Company PAKISTAN (PVT) AUG 07 APR 10

Responsibilities y Customer support and assistance y Complaint handling y Managing checkout supervisor front office & cash room y Deals of refunding & exchanging articles y Supervising cashiers dept. y Fund handling (Issue Cashier starting funds, Responsible for rotating bank money) y Preparing daily supervisor report y Ensuring all Cashiers paper work is completed y Providing support for cashiers enabling them to perform their duties with excellence y Provide superior customer service y Maintaining schedules according to the forecast y Train Cashiers on all aspects of the position

y Monitoring and issue warning reports relative to tardiness, unexcused absences, no call/no shows &cashier shortages y Other duties as assigned by Floor Managers or Department Manager as related to their daily responsibilities y Maintain high cleanliness standards in the check stands and front end area y Maintain ledger of credit & advance payment customers for shopping Contributions / Pioneer member of staff

Having an experience in participation of setting-up and opening of METRO Canal branch Lahore, METRO Airport branch Lahore, METRO Capital branch Islamabad &METRO Karachi branch. METRO Professional Training 1 Got one month on job training from METRO Cash & Carry Bulgaria, Burgas in September 2007 Attended seminar/ lecture of Customer Services by Mr. Nick Osborne (UK) from customer service academy held in ICMAP, Lahore in December 2007

Acquisition Team Member Member of METRO C&C, acquisition team for METRO C&C, Airport Road Store Nov 2008 to Jan 2009

CUSTOMER SERVICES & FRONT-END MANAGER


TAMIMI SAFE-WAY MARKETS________________________________________________________ TAMIMI Group of Companies Saudi Arabia FOOD FEB 04 APR 07

Organization Type Reason for Leaving

Retail/Wholesales Settled in Pakistan

Responsibilities y Customer support and assistance y Complaint handling y Managing checkout supervisor front office & cash room y Deals of refunding & exchanging articles y Supervising cashiers dept. y Fund handling (Issue Cashier starting funds, Responsible for rotating bank money) y Preparing daily supervisor report y Ensuring all Cashiers paper work is completed y Providing support for cashiers enabling them to perform their duties with excellence y Provide superior customer service y Train Cashiers on all aspects of the position y Monitoring and issue warning reports relative to tardiness, unexcused absences, no call/no shows and cashier shortages y Other duties as assigned by Assistant Store Manager and Store Manager as related to their daily responsibilities y Participating in physical inventories of super markets y Receiving and checking in vendor shipments at front end y Employee dealing: (Duty time management, Time card making, Vacation related formalities,

y y

Maintaining & Distribute payroll) Responsible for night run-up in closing shift Maintain high cleanliness standards in the check stands and front end area

Professional Key Skills


y y y y y y y y y

Extensive experience in servicing customers, in person & by telephone Superior communicational skills, verbal & written Experience of dealing with English, Arabic & Asian nationalities/customers Experience of working in pressure environment Ability to work within team environment to fulfill given objective Ability to supervise department and others Self motivated Know the best utilization of time Ability to work as in managerial capacity in super & hyper markets Experience of participating in physical inventories of super markets & hyper markets Experience of supervising the staff of more than 120 employees Experience to giving the on floor training of customer services, store operations & cash management to the cashiers & store associates national and international level.

y y y

Languages
yEnglish yArabic yUrdu yHindi yPunjabi

(written & spoken) (Spoken) (written & spoken) (Spoken) (spoken)

Certifications
PROFESSIONAL CUSTOMER SERVICES ONLINE CERTIFICATIONS 1 2 3 Customer Assistance www.brainbench.com trans.# 3619644 Help Desk www.expertrating.com trans. # 1332788 English Listening Skills www.brainbench.com trans.# 3115534

PROFESSIONAL I.T. CERTIFICATIONS 4 5 MS-Office Abode Photoshop (Photo Designing & Editing)

professional level

PROFESSIONAL OTHER CERTIFICATIONS

Completed fire fighting course in Islamabad & Lahore by Govt. Capital Defense Islamabad & Govt. of Punjab

The references will be furnished on demand

You might also like