Software Technician Resume Sample
Software Technician Resume Sample
Software Technician Resume Sample
45 Summit Lane | King of Prussia, PA 90893 | (459) 454‐9887 | [email protected]
Alexander Bell
TECHNICAL SKILLS Certifications: Apple Macintosh Service Certified Technician, Mac OS
X Administration Basics
Operating Systems: Mac OS 9, Mac OS X versions 10.0 through 10.5, Mac
OS X Server versions 10.0 through 10.5
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Hardware: PowerMac G3, PowerBook G3, PowerMac G4,
PowerMac G4 Cube, PowerBook G4, PowerMac G5,
Mac Pro, MacBook, MacBook Pro, Palm Treo
Software: X11, Timbuktu remote control software, MS Office
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Suite, Adobe Creative Suite, Eudora Email, Meeting
Maker, TCP/Connect 4, Adobe Acrobat, FileMaker Pro,
4D, Apple Final Cut Studio, Apple iLife Suite, Apple
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iWork Suite, AppleWorks, Apple Remote Desktop
Networks/Protocols: LAN/WAN, TCP/IP
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PROFESSIONAL Advanced Computer Technologies, King of Prussia, PA
EXPERIENCE System Administrator, 2002 – Present
Provided desk‐side assistance, troubleshooting and maintenance for
Mac based hardware and software related issues across various
degrees of severity
es
Diagnosed difficult to resolve issues through remote access via SSH, log
file examinations, and utilization of Timbuktu remote control software
Led a team of 4 in two separate operating system migrations; Mac OS 9
.R
to OS X and OS X 10.2 to 10.3 ‐ both migrations were completed ahead
of schedule with minimal issues
Assigned lead responsibility for Blackberry Smartphone rollout and
subsequent support
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Computer Solutions Inc., King of Prussia, PA
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Computer Technician, 1999 – 2002
Provided desk‐side assistance, troubleshooting and maintenance for
Mac based hardware and software related issues, resolving
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approximately 20 trouble tickets daily
Installed approximately 500 client machines across 10 municipal
administrative locations
Procured computer parts directly from Apple as needed for the
diagnosis and repair of user’s systems
EDUCATION ITT Technical Institute, King of Prussia, PA
Computer Electronics Technician Certificate, 1999
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