Chapter 13: Human Resource Practices

The Management & Control of Quality, 7e

Summary

In this Chapter we will learn about how important our employees and teamwork are in
the businesses or company. In the first part there is a company that is known for their
works in terms of convenient cars. They are known for their world class design and
comfortable design. Toyota Georgetown said there is no secret in their toyota quality
machine but their secret is the workforce. the one who works to make toyota cars. One
of the objectives in HRM is to build a high performance workplace to maintain an
environment for quality excellence to enable employees and the organization to achieve
strategic objectives and adapt to change. We also learn here in this chapter the
importance of a team. on how a company succeeds in terms of their teamwork. Team is
a small number of people with complementary skills who are committed to a common
purpose, set of performance goals, and approach for which they hold themselves
mutually accountable. We considered teams, our workmates, classmates and others
because they are the ones who help us when we suffer problems. There are also
different types of teams and these are: Management teams, natural work teams, self
managed teams, virtual teams, quality teams, problem solving teams and project teams.
The role of the team is to guide us in to solve uncertainty in our workplace. There are
also functions of the team: identify the problem, select the problem, collect data, focus
attention, find causes, develop solutions, pick best solution, develop follow up. and
implement solutions. In order to have a successful team we need to have clarity in team
goals, improvement of plan, clearly defined roles, clear communication and beneficial
team behaviors. The six sigma Project teams include Champions – senior managers
who promote Six Sigma, Master Black Belts – highly trained experts responsible for
strategy, training, mentoring, deployment, and results. Black Belts – Experts who
perform technical analyses Green Belts – functional employees trained in introductory
Six Sigma tools Team Members – Employees who support specific projects.

Enhancing Work Design

● Job enlargement – expanding workers’ jobs

By job enrichment employees can learn something new, not just the same day-to-day
job. They can enhance and showcase their talents, and skills to business or company.
 ● Job rotation – having workers learn several tasks and rotate among them

This is just expansion of their work and delivering knowledge to other employees that
can greatly impact them because some of the work can be boring if it has no growth.

● Job enrichment – granting more authority, responsibility, and autonomy

Job enrichment makes them feel that they are not micromanaged inside the business or
a company, because they can create ideas on their own and make decisions.

Employee Involvement

Employee Involvement - any activity by which employees participate in work-related

decisions and improvement activities, with the objectives of tapping the creative
energies of all employees and improving their motivation.

In employee involvement it creates no boundaries in a workplace because

communication is one of the keys to create an environment where employees can
create their own growth and development. i t leads to a more resourceful environment
for all it values the employees voice about something that can also help the business
and a company.

Advantages of EI

This approach can be delivered by just simply sharing information, suggestions, ideas
etc. in order to solve problems and employees work as a team. This will lead to trust
and cooperation of employees inside the company or business because sometimes
employees have opposite opinions on something. It can develop skills like leadership
skills that are vital for a work environment in order to create a safe and sound
workplace. It increases morale and commitment in which employees can feel that they
are part of the team and they are not just workers to create something but also to
contribute something which can lead to creativity and innovation that can motivate them
if they can get an appraisal for doing good in a company. It also creates productive
employees by giving them a chance to shine inside the company because they can
solve problems in their own way. It can motivate them and improve the organization's
culture.

Empowerment
By giving them a chance it will create something new for the employees not just their
work and efficiency but also on how they think to solve a problem, by giving them
authority they can control their own work in their own best way because sometimes
people have a great a idea and it should be heard and when they fail, let them learn and
to take another risk to promote change.

Successful Empowerment

There are so many ways to promote empowerment, companies can create a plan on
growth and development by providing education, all skills training, and resources. They
can also remove the micromanaging of employees and let them do their job, revise the
policies in which employees cannot take control of their work and trust them on their
decisions especially when it is good. Transparency and clear information is also vital; it
promotes no boundaries among employees. Make the employees work more interesting
and let them do their job by training managers to give autonomy to the employees.

Employee is important to create a better customer value with the support of the whole
team this will create a system in which can meet the and enhance the organization
objectives.

Training and Education

Employee’s growth is very important. It can range from simple leadership skills,
communication, teamwork, and problem solving skills. By giving them training and
education it creates more skilled employees that can help help the company’s growth.
By simply analyzing, interpreting, and simplifying is a skill of employees that can meet
the needs of meeting the customer expectations.

Compensation and Recognition

Compensating the employees based on their capability and performance in an

organization will make them more motivated. Gainsharing is also good for them to work
efficiently and more productively.

Recognition can be monetary or non-monetary in which it can be just praising them by

words or giving them bonuses. It can be also formal or informal, and it can be individual
or as a team. It stimulates their needs of motivation and self improvement.

Effective Recognition and Reward Strategies

Recognition in a work is important; it makes employees feel that they are trusted and
appreciated. By just giving the awards as a team or individually and making sure that
everyone hears it, be proud of your employees' hard work. Allow them to peers or
customers nominating the best because it makes them feel important and asset to the
company.

Motivation

There is no unmotivated employee but rather sometimes the organization’s system

cannot meet the employee’s motivation or cannot enhance it. Motivation drives the
employees towards efficiency and greatness.

Performance Appraisal

Conventional appraisal systems focus on short-term results and individual

behavior; fail to deal with uncontrollable factors while new approaches focus on
company goals such as quality and behaviors like teamwork and 360-degree feedback;
mastery descriptions

Measuring Employee Satisfaction and Effectiveness

Satisfaction includes quality of worklife, teamwork, communications, training,

leadership, compensation, benefits, internal suppliers and customers.

Effectiveness includes team and individual behaviors; cost, quality, and productivity
improvements; employee turnover; suggestions; training effectiveness.

Topics to clarify:

Theories

Content Theories (Maslow; MacGregor; Herzberg)

Process Theories (Vroom; Porter & Lawler)

Environmentally-based Theories (Skinner; Adams; Bandura, Snyder, & Williams)

Human Resources in the Baldrige Award Criteria

5.1 Work Systems

a. Organization and Management of Work

b. Employee Performance Management System

c. Hiring and Career Progression

5.2 Employee Learning and Motivation

a. Employee Education, Training, and Development

b. Motivation and Career Development

5.3 Employee Well-Being and Satisfaction

a. Work Environment

b. Employee Support and Satisfaction