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Question Answering Systems For Customer Relationship Management

This document describes a question answering system project for customer relationship management. The project level is intermediate and will use deep learning techniques like RNN and attention for natural language processing. The goal is to build a system that can answer customer questions accurately using natural language. It will be evaluated based on its ability to understand different question types and provide concise answers from structured or unstructured data sources. The system must be implemented as modular code, use the provided Cassandra database, and be deployed on a cloud platform with an API or user interface.

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Ause El
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164 views6 pages

Question Answering Systems For Customer Relationship Management

This document describes a question answering system project for customer relationship management. The project level is intermediate and will use deep learning techniques like RNN and attention for natural language processing. The goal is to build a system that can answer customer questions accurately using natural language. It will be evaluated based on its ability to understand different question types and provide concise answers from structured or unstructured data sources. The system must be implemented as modular code, use the provided Cassandra database, and be deployed on a cloud platform with an API or user interface.

Uploaded by

Ause El
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Project Title Question Answering Systems for Customer Relationship

Management

Technologies Deep Learning Technology (NLP)

Domain Customer Relationship


Project Difficulties level Intermediate

Problem Statement:
Question Answering (QA) Systems can help you save more than 30% on customer
support operations by incorporating them into your business process. Question
Answering (QA) Systems are capable of responding quickly to routine questions.
According to IBM, by 2020, 85 percent of consumer contacts will be handled without
human intervention. Question Answering (QA) Systems provide a win-win situation by
lowering costs while increasing customer satisfaction.
Approach: Various deep learning techniques have been applied for reading
comprehension. Generally, a variety of models of RNN and attention have been used in
recent research papers i.e. Question Answering Systems Approaches and Challenges
Results: The system should understand the easy, complex and reasoning questions.
The user asks a question related to some product of the organization or regarding the
organization and the output is an accurate answer instead of a list of relevant answers.
You have to build a solution that should s permit the user to ask a question using natural
language, and the system provides a concise and correct answer. The solution should
work for different types of datasets, structured or unstructured.

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Dataset:
Dataset Link:- https://github.com/facebookresearch/ELI5
ELI5 (Explain Like I’m Five) is a longform question answering dataset. It is a large-scale,
high-quality data set, together with web documents, as well as two pre-trained models.
The dataset is created by Facebook and it comprises of 270K threads of diverse, open-
ended questions that require multi-sentence answers.

Project Evaluation metrics:


Code:
• You are supposed to write a code in a modular fashion
• Safe: It can be used without causing harm.
• Testable: It can be tested at the code level.
• Maintainable: It can be maintained, even as your codebase grows.
• Portable: It works the same in every environment (operating system)
• You have to maintain your code on GitHub.
• You have to keep your GitHub repo public so that anyone can check your code.
• Proper readme file you have to maintain for any project development.
• You should include basic workflow and execution of the entire project in the readme
file on GitHub
• Follow the coding standards: https://www.python.org/dev/peps/pep-0008/

Database:
• You are supposed to use a given dataset for this project which is a Cassandra
database.
• https://astra.dev/ineuron

Cloud:
• You can use any cloud platform for this entire solution hosting like AWS, Azure or
GCP
API Details or User Interface:
• You have to expose your complete solution as an API or try to create a user
interface for your model testing. Anything will be fine for us.

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Logging:
• Logging is a must for every action performed by your code use the python logging
library for this.
Ops Pipeline:
• If possible, you can try to use AI ops pipeline for project delivery Ex. DVC, MLflow
, Sagemaker , Azure machine learning studio, Jenkins, Circle CI, Azure DevOps ,
TFX, Travis CI

Deployment:
• You can host your model in the cloud platform, edge devices, or maybe local, but
with a proper justification of your system design.
Solutions Design:
• You have to submit complete solution design strategies in HLD and LLD document
System Architecture:
• You have to submit a system architecture design in your wireframe document and
architecture document.
Latency for model response:
• You have to measure the response time of your model for a particular input of a
dataset.
Optimization of solutions:
• Try to optimize your solution on code level, architecture level and mention all of
these things in your final submission.
• Mention your test cases for your project.

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Submission requirements:

High-level Document:
You have to create a high-level document design for your project. You can reference the
HLD form below the link.
Sample link:
HLD Document Link

Low-level document:
You have to create a Low-level document design for your project; you can refer to the LLD
from the below link.
Sample link
LLD Document Link

Architecture: You have to create an Architecture document design for your project;
you can refer to the Architecture from the below link.
Sample link
Architecture sample link

Wireframe: You have to create a Wireframe document design for your project; refer to
the Wireframe from the below link.
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Demo link
Wireframe Document Link

Project code:
You have to submit your code GitHub repo in your dashboard when the final submission
of your project.
Demo link
Project code sample link :

Detail project report:


You have to create a detailed project report and submit that document as per the given
sample.
Demo link
DPR sample link

Project demo video:


You have to record a project demo video for at least 5 Minutes and submit that link as per
the given demo.
Demo link
Project sample link :

The project LinkedIn a post:


You have to post your project detail on LinkedIn and submit that post link in your
dashboard in your respective field.
Demo link
Linkedin post sample link :

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