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    Tools and Equipment in Front Office

    Uploaded by

    Kaycee Tiwing Comising
    This document describes 10 front office equipments used at hotel front desks, including room racks to track guest room reservations, information desks to track in-house guest information, mail racks to store guest messages, key racks to store room keys, and folio buckets to store and track guest bills. It also lists credit card validators to check card validity, time stamping machines to record check-in/out times, fax machines, call accounting systems to track guest phone calls, and computers. Additionally, it outlines 3 front office tools: bell boy carts to carry luggage, credit card voucher holders, and bill detectors to check currency.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Tools and Equipment in Front Office

    Uploaded by

    Kaycee Tiwing Comising
    235 views3 pages
    This document describes 10 front office equipments used at hotel front desks, including room racks to track guest room reservations, information desks to track in-house guest information, mail racks to store guest messages, key racks to store room keys, and folio buckets to store and track guest bills. It also lists credit card validators to check card validity, time stamping machines to record check-in/out times, fax machines, call accounting systems to track guest phone calls, and computers. Additionally, it outlines 3 front office tools: bell boy carts to carry luggage, credit card voucher holders, and bill detectors to check currency.

    Original Title

    TOOLS AND EQUIPMENT IN FRONT OFFICE

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    This document describes 10 front office equipments used at hotel front desks, including room racks to track guest room reservations, information desks to track in-house guest information, mail racks to store guest messages, key racks to store room keys, and folio buckets to store and track guest bills. It also lists credit card validators to check card validity, time stamping machines to record check-in/out times, fax machines, call accounting systems to track guest phone calls, and computers. Additionally, it outlines 3 front office tools: bell boy carts to carry luggage, credit card voucher holders, and bill detectors to check currency.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    235 views3 pages

    Tools and Equipment in Front Office

    Uploaded by

    Kaycee Tiwing Comising
    This document describes 10 front office equipments used at hotel front desks, including room racks to track guest room reservations, information desks to track in-house guest information, mail racks to store guest messages, key racks to store room keys, and folio buckets to store and track guest bills. It also lists credit card validators to check card validity, time stamping machines to record check-in/out times, fax machines, call accounting systems to track guest phone calls, and computers. Additionally, it outlines 3 front office tools: bell boy carts to carry luggage, credit card voucher holders, and bill detectors to check currency.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    10 FRONT OFFICE EQUIPMENTS

    Name Description Sample picture


    1.) Room Rack - A wooden framework designed
    and contains a metallic array of
    pockets which contains large
    number of room rack slips for
    showing the reservation and HK
    status of each guest room of a
    property.
    2.) Information Desk - Positioned at the front desk and
    used by the front desk agent to track
    the various in house guest of the
    hotel.
    - Information contained in the
    information rack are name of the
    guest, number and type of room
    occupied, rate of the guestroom and
    departure and the billing
    instructions.
    3.) Mail and Message - It contains an array of pigeonholes
    Rack with each pigeonhole used to store
    the various mails and messages
    received for an in-house guest.

    4.) Key Rack - It is underneath the counter of


    front desk.
    - It contains array of slots used to
    keep the keys of the guestroom.

    5.) Folio Bucket - It contains large number of slots


    where folios are arranged
    sequentially according to room
    number.
    - Used by the Front Office Cashiers
    to store and track the folios of the
    registered guests of the hotel and
    also used to maintain the folios
    safely for future use and reference.
    6.) Credit Card Validator - It is a computer terminal linked to
    the credit card data bank which
    holds the information concerning
    the validity of the credit card of the
    guest.

    7.) Time Stamping - It imprints the time and date on a


    Machine piece of paper and is important for
    carrying out front office operations.
    - Used to record the check in and
    check out time of the guest and
    delivery time of any mail or
    message for the in-house guest.
    8.) Fax Machine - Facsimile Automated Xerox
    - It operates through telephone lines
    to receive and send official
    documents.

    9.) Call Accounting - Known as APBX known as


    System Automatic Private Branch
    Exchange
    - Fully computerized telephone
    system which allows the proper
    billings of the outgoing calls of the
    guest.
    10.) Computers - A machine that can store and
    process data or information
    according to a set of instruction

    3 FRONT OFFICE TOOLS

    NAME DESCRIPTION SAMPLE PICTURE


    1.) Bell Boy Cart - A cart used by bell boys to
    transport or carry the luggage of
    hotel guests.

    2.) Credit Card Voucher - A container for storing vouchers


    Holder for future reference and
    verification during the audit.

    3.) Bill Detector - A currency detector may be


    used in vending or gambling
    machines, coin-sorting or bill
    changing devices, and automated
    teller machines (ATMs)

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