TRAINING PLAN

Course: COMPUTER SYSTEMS SERVICING NCII

Unit of Competency: Participate in Workplace Communication
Module Title: Participating in Workplace Communication

Modality: Check the modality will be applied. Multi- modal is

allowed. ( ) Full-online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources

LO 1: Obtain and •
Effective communication • Online Program: CSS
• NC II (Introduction to
convey Different modes of
communication
workplace CSS NCII)
• • Video, how to develop
informatio •
Written communication
n effective
Perform routine workplace communications skills-
duties following simple verbal, on-verbal &
written notices Body language
)
• Video, Communication
techniques (
)
• Video, Good answer to
the interview question
)
• CBLM, CSS NCII

LO 2:
Participate in • Communication procedures • Online Program: CSS
workplace and systems NC II (Introduction to
CSS)
meetings and • Organizational policies
• • Video, Grammar
discussions Lesson1 (
Following simple
written/spoken notices )
• • Video, Sentence
Participate in workplace Structure (
• meetings and discussions )
Estimate, calculate and • CBLM, CSS NCII
• record routine workplace
measures Ability to relate
to people of social range in
the workplace
•
LO 3: Complete Forms and •
Online Program: CSS
• Documentation NC II (Introduction to
relevant work
related Technology relevant toCSS NCII)
documents the enterprise and the CBLM CSS• NCII
individual’s work •
responsibilities Task Sheet: Writing a
•
how-to guide for using
Complete work-relatedDesktop/laptops
• documents
Gather and provide
information in response
to workplace
Requirements
 TRAINING PLAN
Course: COMPUTER SYSTEMS SERVICING NCII

Unit of Competency: Work in a Team Environment

Module Title: Working in a Team Environment

Modality: Check the modality will be applied. Multi- modal is

allowed. ( ) Full-online ( ) Blended online ( ) Distance Learning

Learning Outcomes Contents Learning Resources

LO 1: Describe team • Communication Process • Online Program: CSS NC II
role and scope • Team structure (Introduction to CSS NCII)
• Team roles • Video, Team roles and
responsibilities (
)
• CBLM CSS NCII

LO 2: Identify own role • Communicate • Online Program: CSS NC II

and appropriately, consistent (Introduction to CSS NCII)
responsibility with the culture of the • CBLM CSS NC II –
workplace Basic Competencies
within team

LO 3: Work as a • Qualities of a great • Online Program: CSS NC II

team member team member (Introduction to CSS NCII)
• Characteristic of a • CBLM CSS NC II –
good work team Basic Competencies
members • Video, Effective
• Group planning and Teamwork (
decision making )
• Communicate
appropriately, consistent
with the culture of the
workplace
 TRAINING PLAN
Course: COMPUTER SYSTEMS SERVICING NCII

Unit of Competency: Practice Career Professionalism

Module Title: Practicing Career Professionalism

Modality: Check the modality will be applied. Multi- modal is

allowed. ( ) ) Full-online ( ) Blended online ( ) Distance
Learning
Learning Contents Learning Resources
Outcomes
LO 1: Integrate • Work values and ethics • Online Program
(Code of Conduct, (Introduction to
personal CSS)
objectives with Code of Ethics, etc.)
• Company policies • Video, how to improve
organizational your personality
• Company operations,
goals procedures and • Video, Organizational
standards Goals (
)
• CBLM, CSS NC II,

LO 2: Set and meet • Fundamental rights at • Online Program

work priorities work including gender (Introduction to
sensitivity CSS)
• Personal hygiene practices • Video, Ethics in the
• Appropriate practice workplace
of personal hygiene
)
• Video, how to prioritize
Task Effectively (
)
• CBLM, CSS NC II,

LO 3: Maintain • Intra and Interpersonal skills • Online Program

• Communication skills (Introduction to
professional growth CSS)
• Ways on how to manage
and development your personal and • Video, Professional
professional Image (
development )
• CBLM, CSS NC II,
• Task Sheet:
Professional Image
 TRAINING PLAN
Course: COMPUTER SYSTEMS SERVICING NCII

Unit of Practice Occupational Health and Safety Procedures

Competenc
y:
Module Title: Practicing Occupational Health and Safety Procedures

Modality: Check the modality will be applied. Multi- modal is

allowed. ( ) Full-online ( ) Blended online ( ) Distance Learning
Learni Contents Learning Resources
ng
Outcomes
•
LO 1: OHS procedures and practices Online Program: CSS
Identify and regulations NC II (Introduction to
hazards PPE types•• and uses CSS NCII)
and RisksOHS indicators Video, OHS| Hazards in
the workplace|
Workplace safety topics
( )
CBLM, CSS NC II, Task
Sheet
Self-Check

LO 2: • Hazards/risks identification
and • Online Program: CSS NC II
control (Introduction to CSS NCII)
Evaluate
• Threshold Limit Value -TLV • Video, Electrical Safety
hazards and • Evaluating Hazard and Risk Basics (
risks )
• Video, Electrical
Hazards (
)
• CBLM, CSS NC II,

LO 3: • Hazard Prevention and control Online Program: CSS

• Practice of personal hygiene
Control NC II (Introduction to
hazards CSS NCII)
and Risks Video, Hierarchy of
control measures (
)
Video, Hazard, Risk &
safety (
)
CBLM, CSS NC II,
LO 4: • Maintain Occupational Health •
Online Program: CSS NC
Maintain OHS and Safety Awareness II (Introduction to CSS
awareness • Organization safety and NCII) Video,• Workplace
health protocol
• Safety consciousness Health and Safety ) CBLM,
• Health consciousness CSS NC II,
•
eLearning Infrastructure Requirement

( ✓ ) LMS LMS

Or others:
You Tube
(✓ ) application that provide access to the digital
content and any shared resources anywhere, LMS
anytime; Google search engine

ZOOM
( ✓ ) application that allows communication LMS
between trainers and peers synchronous Email
and asynchronous; Google Classroom/Googlemeet
Messenger/Edmodo

( ✓ ) application that allows administration ASiC LMS, Zoom, Google Classroom

of assessment of learning outcomes