Troubleshooting

1 General information

NEOS parameter and fault code overview

Applicable to : NEOS drive

Safety Instructions : General

Special Tools : n/a

Consumables : n/a

Printed Matter Number : 2946 1858 00

2 Document overview

This document describes the following:

1 General information............................................................................................................................................................ 1

2 Document overview............................................................................................................................................................ 1

3 Safety first .......................................................................................................................................................................... 2

4 Parameter overview ........................................................................................................................................................... 3

5 Fault code overview ......................................................................................................................................................... 10

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3 Safety first

SAFETY = THINK BEFORE YOU ACT

1. STOP 3. THINK 2. ACT

EVALUATE RISKS SEEK PROPER SOLUTION CARRY OUT SOLUTION

KNOW THE SAFETY

KNOW THE SAFETY
RULES OF YOUR
INSTRUCTIONS OF
CUSTOMER
YOUR MACHINE

LOCK OUT / TAG OUT

PERSONAL PROTECTION KEEPS YOU SAFE TAKE AWAY THE RISKS

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4 Parameter overview

# Parameter Unit Description

Mode Value

V/f 20
P104 Control Mode -
FOC 40

DC injection 100

P105 Sampling Time us Period for sampling & half period for switching

P118 Pair poles - Number of pole pairs in the motor

P119 Max acceleration Hz/s Maximum acceleration of the motor

P120 Max deceleration Hz/s Maximum deceleration of the motor

P121 Acceleration Hz/s Target acceleration of the motor

P122 Deceleration Hz/s Target deceleration of the motor

P123 Minimum Target Speed Hz Minimum speed of the motor

P124 Maximum Target Speed Hz Maximum speed of the motor

P134 Common mode offset % Neutral point voltage (% of total available voltage)

P139 Motor Temperature Filter Freq. mHz Filter frequency on the motor temperature

P140 f0 VOVerHz Hz Frequency 1 of V/f curve

P141 f1 VOVerHz Hz Frequency 2 of V/f curve

P142 f2 VOVerHz Hz Frequency 3 of V/f curve

P143 f3 VOVerHz Hz Frequency 4 of V/f curve

P144 f4 VOVerHz Hz Frequency 5 of V/f curve

P145 V0 VOVerHz Vrms(pp) Voltage 1 of V/f curve

P146 V1 VOVerHz Vrms(pp) Voltage 2 of V/f curve

P147 V2 VOVerHz Vrms(pp) Voltage 3 of V/f curve

P148 V3 VOVerHz Vrms(pp) Voltage 4 of V/f curve

P149 V4 VOVerHz Vrms(pp) Voltage 5 of V/f curve

Algorithm Value

Disable CAN speed setting 0x0002

Disable PWM 0x0004

P154 Enable Algorithms mask Hex
Flux Weak on Stator flux 0x0020

Vbus norm copy high raise 0x0080

No Relay from CAN 0x0800

P155 Rs Stator Resistance Ohm The resistance of the stator

P156 Rr Rotor Resistance Ohm The resistance of the rotor

P157 Lls Stator Leakage Inductance mH The leakage inductance of the stator

P158 Llr Rotor Leakage Inductance mH The leakage inductance of the rotor

P159 Lm Magnetizing Inductance mH The magnetizing inductance of the motor

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# Parameter Unit Description

P163 Flux ref zero flux Wb The flux reference at zero speed

P164 Flux ref nominal flux Wb The flux reference at nominal speed

P165 Flux ref zero speed Hz The zero speed for the flux reference

P166 Flux ref nominal speed Hz The nominal speed for the flux reference

Algorithm Value

Flat top modulation 0x0001

Stand-alone CU 0x0004

Disable inverter comp feedback 0x0008

P167 Enable Algorithms mask 2 Hex
Vdc Ripple rejection 0x0010

Disable inverter comp

0x0020
feedforward

Cutdown inverter comp

0x0040
feedforward

P170 Electrical angle offset Deg The starting position of the motor

P171 Temperature Filter Freq. mHz The filter frequency for all drive temperature readings

P182 PDO refresh time ms The refresh time of the PDO communication

P185 Motor temp sensor type - Type of motor temperature sensor

P193 Overcurrent threshold A The threshold for the current

P194 Overvoltage threshold V The threshold for the maximum DC voltage

P195 Undervoltage threshold V The threshold for the minimum DC voltage

P196 Igbts themistor temp. thrshd. Deg The threshold for the temperature of the IGBT module

P197 Heatsink temperature thrshd. Deg The threshold for the temperature of the heatsink

P198 Overspeed threshold Hz The threshold for the speed of the motor

P199 Igbts themistor temp. warning Deg The warning level for the temperature of the IGBT module

P200 Heatsink temperature warning Deg The warning level for the temperature of the heatsink

P201 Overspeed warning Hz The warning level for the speed of the motor

P202 Motor temperature threshold Deg The threshold for the temperature of the motor

P203 Motor temperature warning Deg The warning level for the temperature of the motor

P212 Skip Frequency 1 Low limit Hz Low value for the first skip frequency

P213 Skip Frequency 1 High limit Hz High value for the first skip frequency

P214 Skip Frequency 2 Low limit Hz Low value for the second skip frequency

P215 Skip Frequency 2 High limit Hz High value for the second skip frequency

P216 Voltage Startup Boost % Voltage boost for startup in V/f

P217 Can watchdog time ms The threshold for CAN communication time out

P218 Kp speed PI A*s/rad Proportional factor speed loop

P219 Ti speed PI ms Time constant speed loop

P220 ff speed PI % Feedforward speed loop

P221 Kp flux PI A/Wb Proportional factor flux loop

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# Parameter Unit Description

P222 Ti flux PI ms Time constant flux loop

P223 ff flux PI % Feedforward flux loop

P224 Kp iq PI V/A Proportional factor Iq loop

P225 Ti iq PI ms Time constant Iq loop

P226 ff iq PI % Feedforward Iq loop

P227 Kp id PI V/A Proportional factor Id loop

P228 Ti id PI ms Time constant Id loop

P229 ff id PI % Feedforward Id loop

P241 Parameter version Hex Version of the parameter set

If the speed target is above the speed upper threshold and the actual speed is
P242 Speed upper threshold Hz
below the speed lower threshold, an alarm is generated.

If the speed target is above the speed upper threshold and the actual speed is
P243 Speed lower threshold Hz
below the speed lower threshold, an alarm is generated.

After the startup phase in FOC, the current reference is reduced to this
P244 Torque compensation coeff. %
percentage

This parameter determines which temperature is used for CAN communication

Temperature Code

Heatsink 0

Power Board 1

IGBT Board U 2

P246 Pdo Temperature Code - IGBT Board V 3

IGBT Board W 4

Control Board 5

IGBT Module U 6

IGBT Module V 7

IGBT Module W 8

P247 Fan Temperature Threshold Deg At this drive temperature, the fans start working

P248 PTC trip resistance Ohm The threshold for the PTC

P252 Out max PI Speed A Limit value for maximum speed loop output

P253 Out min PI Speed A Limit value for minimum speed loop output

P254 Out max PI Flux A Limit value for maximum flux loop output

P255 Out min PI Flux A Limit value for minimum flux loop output

P256 Out max PI Iq V Limit value for maximum Iq loop output

P257 Out min PI Iq V Limit value for minimum Iq loop output

P258 Out max PI Id V Limit value for maximum Id loop output

P259 Out min PI Id V Limit value for minimum Id loop output

P261 DC injection mode current A Target for DC injection current

P280 Time fans are kept on s The time the cooling stays on after disabling the drive

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# Parameter Unit Description

P324 Modes of operation - Mandatory for CANopen protocol, but not used

If actual speed is a certain time within the window of the target speed, the CAN
P327 Velocity window Hz
standard requires to set a bit high in the status word

If actual speed is a certain time within the window of the target speed, the CAN
P328 Velocity window time ms
standard requires to set a bit high in the status word

If actual speed is a certain time below the threshold (motor stopped), the CAN
P329 Velocity threshold Hz
standard requires to set a bit high in the status word

If actual speed is a certain time below the threshold (motor stopped), the CAN
P330 Velocity threshold time ms
standard requires to set a bit high in the status word

Mandatory for CAN standard, but not used, It can be used to trigger an alarm if
P331 Max slippage Hz
the motor passes the threshold

P359 Overmodulation index - Overmodulation factor

P361 Torque mode time s Maximum time for the startup in FOC

P362 Torque mode frequency Hz Maximum frequency for the startup in FOC

Alarm mask Value

Overload 0x0001

Overcurrent 0x0002

Overvoltage 0x0004

Undervoltage 0x0008

Overspeed 0x0010

Powerfault 0x0020

Safe Torque Off 0x0040

P363 DSP disable alarm mask Hex
Enable missing 0x0080

Communication 0x0100

Phase loss 0x0200

Junction overtemperature 0x0400

Voltage dip 0x0800

Max error Id 0x1000

Max error Iq 0x2000

Max dispersion current 0x4000

Alarm mask Value

Motor temperature 0x0001

Heatsink temperature 0x0002

IGBT module temperature 0x0004

P364 ARM disable alarm mask Hex Safe Torque Off 0x0008

Power Supply Unit fail 0x0010

Power fault 0x0020

Parameter out of range 0x0040

Communication 0x0200

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# Parameter Unit Description

Overvoltage 0x0400

PIC incompatible 0x0800

Boards incompatible 0x1000

IGBT Board incompatible 0x2000

Power Board not defined 0x4000

Power Board temperature 0x8000

P372 Amplitude freq switching mod. cnt Amplitude frequency switching modulation (PWM)

P373 Increment freq switching mod. cnt Increment frequency switching modulation (PWM)

P378 Flux ref loop integral gain 1/Ts Integral gain for the flux reference loop

P379 Motor StartUp Current A Q axis current for the startup in FOC

P381 Motor Magnetizing Current A D axis current for the startup in FOC

P382 LPF Frequency RsCalc Hz Filter frequency for the stator resistance measurement

P383 LUT inverter comp gain - Compensation factor for the voltage drop compensation

P384 Max LUT entry point A Max voltage drop compensation

P385 Max current A The maximum target current

P386 Kp flux advanced estim. Wb/V Proportional gain for the estimator

P387 Ki flux advanced estim. Wb/V/s Integral gain for the estimator

P388 LPF speed estimated. Hz Filter frequency for the estimator

P389 Phase loss depth threshold V Depth of the DC voltage to trigger phase loss alarm

P390 Phase loss filter Hz Filter frequency for the DC voltage for the phase loss alarm

P409 Field weakening coefficient - Coefficient for the flux weakening algorithm

P426 Vbus Norm. filter freq Hz Filter frequency for the duty cycle calculation

P427 Vbus Norm. copy gap V Required Vbus change for the Vbus norm copy high raise algorithm

P428 Vbus FluxRef filter freq Hz Filter frequency for the flux loop

P429 Vbus CurrLim filter freq Hz Filter frequency for the current loop

P430 Vbus DipDetect filter freq Hz Filter Frequency of the DC-Link voltage used to detect the voltage dip

P431 Vbus DipDetect Thrd.(max-cap) V Threshold of the DC-Link voltage used to detect voltage dip

P432 Max current error A The threshold for the current error

P433 Torque jerk time ms Ramp time for the startup in FOC

P441 Motor Nominal Voltage Vrms Nominal line to line voltage of the motor

P442 Motor Nominal Current Arms Nominal current of the motor

P443 Motor Nominal Frequency Hz Nominal frequency of the motor

P444 Motor Nominal Power kW Nominal power of the motor

P445 Motor Nominal Power Factor - Nominal power factor of the motor

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# Parameter Unit Description

P446 Motor Nominal Speed krpm Nominal speed of the motor

P448 Max dispersion current % The threshold for the current dispersion

Alarm mask Value

Control Board Temperature 0x0001

P450 Arm disable alarm mask 2 Hex
IGBT Board Temperature 0x0002

CAN Watchdog 0x0004

P453 Zero adaptive frequency ref. Hz Base point of parameter adaption on frequency

P454 Max adaptive frequency ref. Hz End point of parameter adaption on frequency

P455 Zero adaptive voltage ref. V Base point of parameter adaption on DC voltage

P456 Max adaptive voltage ref. V End point of parameter adaption on DC voltage

P457 Adaptive par. number 1 - Parameter number to adapt

P458 Adaptive variation par. 1 - Factor to adapt the parameter at the end point relative to the base point

P459 Adaptive par. number 2 - Parameter number to adapt

P460 Adaptive variation par. 2 - Factor to adapt the parameter at the end point relative to the base point

P461 Adaptive par. number 3 - Parameter number to adapt

P462 Adaptive variation par. 3 - Factor to adapt the parameter at the end point relative to the base point

P463 Adaptive par. number 4 - Parameter number to adapt

P464 Adaptive variation par. 4 - Factor to adapt the parameter at the end point relative to the base point

P465 Adaptive par. number 5 - Parameter number to adapt

P466 Adaptive variation par. 5 - Factor to adapt the parameter at the end point relative to the base point

P467 Adaptive par. number 6 - Parameter number to adapt

P468 Adaptive variation par. 6 - Factor to adapt the parameter at the end point relative to the base point

P469 Adaptive par. number 7 - Parameter number to adapt

P470 Adaptive variation par. 7 - Factor to adapt the parameter at the end point relative to the base point

P471 Adaptive par. number 8 - Parameter number to adapt

P472 Adaptive variation par. 8 - Factor to adapt the parameter at the end point relative to the base point

Parameter decides to adapt based on DC voltage or frequency

P473 Adaptive dependence mask - 0x0000 : all parameter adaptions based on frequency

Bit 1 = 1 : parameter adaption 1 based on DC voltage

P474 Dip slow filter freq. S2 Hz Filter frequency for the slow filter of the dip detection

P475 Vbus DipDetect Thrd. S2 V Threshold for the dip detection

P477 Dip fast filter freq. S2 Hz Filter frequency for the fast filter of the dip detection

P482 Flux ref loop Prop. gain 1/1000 Proportional gain for the flux reference loop

P483 Flux ref loop offset V Offset on the flux reference

P484 FluxRef Available filter freq Hz Filter frequency for the available flux reference

P485 Magnetizing Time ms Magnetizing time before the startup in FOC

P486 Minimum Flux reference Wb Minimum Flux for the flux weakening

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# Parameter Unit Description

P487 Autotuning Voltage Input V Voltage applied in the Vector Control Autotuning procedure

P488 V and I rms frequency filter Hz Filter frequency for the voltage and current readings

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5 Fault code overview

CODE ON ELEKTRONIKON
DESCRIPTION ON
EXPLANATION COUNTER MEASURE
ELEKTRONIKON
Hex Decimal

• Check if main supply voltage is within

specs. Check Main fuses.
• Check for loose connectors at the
Main Power supply voltage too
control unit of the inverter and
0x1111 4369 Undervoltage low or missing links in the control
Elektronikon.
panel.
• Check for tripped fuses at the
secondary of the transformer T1 in
the electrical panel

0x2312 8978 Overcurrent detected at motor • Check if main supply voltage is within
Motor overcurrent
0x2314 8980 side specs.

0x2315 8981 Motor overcurrent Short Circuit detected in U phase

• Try to reset the error
0x2316 8982 Motor overcurrent Short Circuit detected in V phase
• If error returns, contact service
0x2317 8983 Motor overcurrent Short Circuit detected in W phase

0x3210 12816 Overvoltage Overvoltage detected

• Check if main supply voltage is within
Main Power supply voltage too
0x3221 12833 Undervoltage specs.
low.
• Check Main fuses.
0x3223 12835 Undervoltage Phase loss detected

• Let drive cool off .

• Check for excessive ambient
temperature.
Maximum allowable voltage of the
• Clean Heatsink with compressed air.
DC-link exceeded; Threshold is
0x3224 12836 Overvoltage • Clean inlet filter cubicle .
lowered in case of higher
temperature • Ensure proper flow of cooling air in
compressor room.
• Check if supply voltage is within
specs.

• Check if main supply voltage is within

0x3225 12837 Undervoltage Undervoltage detected specs.
• Check main fuses.

Overvoltage or overtemperature • Let drive cool off.

0x3226 12838 Overvoltage
detected in IGBT (U phase) • Check for excessive ambient
Overvoltage or overtemperature temperature.
0x3227 12839 Overvoltage
detected in IGBT (V phase) • Clean Heatsink with compressed air.
• Clean inlet filter cubicle.
• Ensure proper flow of cooling air in
Overvoltage or overtemperature compressor room.
0x3228 12840 Overvoltage
detected in IGBT (W phase)
• Check if supply voltage is within
specs.

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Overtemperature detected in an
0x4311 17169 Drive overtemperature
IGBT

Overtemperature detected in the

0x4312 17170 Drive overtemperature
heatsink

Overtemperature detected in
0x4314 17172 Drive overtemperature
IGBT junction UH • Let drive cool off.
• Check for excessive ambient
Overtemperature detected in
0x4315 17173 Drive overtemperature temperature.
IGBT junction UL
• Clean Heatsink with compressed air.
Overtemperature detected in
0x4316 17174 Drive overtemperature • Clean inlet filter cubicle.
IGBT junction VH
• Ensure proper flow of cooling air in
Overtemperature detected in compressor room.
0x4317 17175 Drive overtemperature
IGBT junction VL

Overtemperature detected in
0x4318 17176 Drive overtemperature
IGBT junction WH

Overtemperature detected in
0x4319 17177 Drive overtemperature
IGBT junction WL

0x5020 20512 Emergency off (STO) Emergency stop circuit opened

• Check emergency stop button
0x5021 20513 Emergency off (STO) Emergency stop circuit opened • Check for loose connectors at the
control unit of the inverter.
- Emergency stop circuit opened
0x5022 20514 Emergency off (STO) • Check the temperature switch
- Hardware fault detected

0x5114 20756 Drive failure (hardware) Internal power supply tripped

0x5115 20757 Drive failure (hardware) Internal power supply tripped

General fault detected in power

0x5401 21505 Drive failure (hardware)
section

General fault detected in power

0x5402 21506 Drive failure (hardware)
section

- Eeprom read failed

0x6101 24833 Drive failure (hardware)
- Timeout communication

- Failed temperature reading of

power board
0x6102 24834 Drive failure (hardware)
- Timeout communication at • Try to reset the error.
initialization • If error returns, contact service.

0x6103 24835 Drive failure (hardware) General fault detected

0x6104 24836 Drive failure (hardware) Internal checksum error detected

0x6105 24837 Drive failure (hardware) Internal communication timeout

0x6106 24838 Drive failure (hardware) Internal checksum error detected

0x6107 24839 Drive failure (hardware) Internal communication timeout

0x6108 24840 Drive failure (hardware) Internal communication timeout

0x6109 24841 Drive failure (hardware) Internal checksum error detected

0x610A 24842 Drive failure (hardware) Internal communication overload

0x610B 24843 Drive failure (hardware) Internal control overload

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• Check CAN-cable connection

between Elektronikon and inverter
0x610C 24844 Drive failure (hardware) CAN communication timeout • Check position of the CAN
termination switch at both sides of the
CAN cable. Both should be 'OFF'.

0x610D 24845 Drive failure (hardware) Firmware not compatible

0x610E 24846 Drive failure (hardware) Not able to identify power board
• Try to reset the error.
0x610F 24847 Drive failure (hardware) Not able to identify IGBT module
• If error returns, contact service.
Power board not compatible with
0x6110 24848 Drive failure (hardware)
IGBT modules

• Check CAN-cable connection

between Elektronikon and inverter.
0x6111 24849 Drive failure (software) Internal CAN state machine fault • Check position of the CAN
termination switch at both sides of the
CAN cable. Both should be 'OFF'.

Requested command cannot be

• Try to reset the error
0x6112 24850 Drive failure (software) executed because of limited
access level
• If error returns, contact service

• Check CAN-cable connection

between Elektronikon and inverter
0x6113 24851 Drive failure (software) CAN communication overload • Check position of the CAN
termination switch at both sides of the
CAN cable. Both should be 'OFF'.

The firmware version is not

• Try to reset the error.
0x6114 24852 Drive failure (software) compatible with the parameter
• If error returns, contact service.
version

• Let motor cool off.

• Ensure main fan and air flow in and
out compressor is not obstructed.
0x7130 28976 Motor overtemperature Motor overtemperature detected • Ensure proper flow of cool air in
compressor room.
• Check for loose connectors at the
control unit of the inverter.

• Try to reset the error

0x8401 33793 Overvoltage Motor maximum speed exceeded
• If error returns, contact service

• Wait until the vessel de-pressurizes

Motor startup unsuccessful; by blow off. (by not resetting the fault
0x8402 33794 Overvoltage
requested speed not reached immediately)
• If the problem persists, contact
service;
• Check for loose connectors at the
control unit of the inverter and
Hardware run enable Elektronikon.
0x9001 36865 Hardware enable signal missing
missing
• Check for tripped fuses at the
secondary of the transformer T1 in
the electrical panel.

0x9065 to 36965 to Failure on attempt to write • Try to reset the error

Drive failure (software)
91F4 37364 parameter Pyyy out of range • If error returns, contact service

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