1.What is NOT a process in the field service management process?

(Select the correct answer)

-------Financial Accounts Handling

2.What does FSM stand for? (Select the correct answer)

-----------------Field Service Management

3.Determine if following statements about login to FSM application are TRUE OR FALSE:

A. "Users can log in to FSM using either FSM authentication or windows authentication" ----------true

B. "Multiple endpoints are possible for accessing different environments" (Select the correct
answer)-----------true

4.Determine if the following statements about activity feeds are TRUE or FALSE:

A. "The activity feed is used to monitor changes to selected records in near-real-time"---------true

B. "We can assign one activity feed setting per many person IDs" (Select the correct answer)

5.Determine if the following statements about Lobbies are TRUE or FALSE:

A. "Lobbies are personal dashboards"--------------------true

B. "Baseline lobbies can be configured to meet individual needs" (Select the correct
answer)-----------false

6.What is TRUE about the Help menu? (Select the correct answer)

7.Determine if the following statements about Places are TRUE or FALSE:

A. "In FSM, Places can be virtual or physical places" ---------true

B. "In FSM, Places cannot be a billing site” (Select the correct answer)----------true

8.Which of the following items is stocked, shipped, sold and repaired? (Select the correct
answer)-----------Part
9.Determine if the following statements about Products are TRUE or FALSE:

A. "In FSM, a Product is located at a customer site" --------------------true

B. "In FSM, a Product cannot be on a contract" (Select the correct answer)------------------false

10.Complete the sentence: “Teams do NOT have the function of...” (Select the correct
answer)----------Enabling Availability Display Contacts

11.Code tables do NOT allow which of the following? (Select the correct answer)

12.Determine if the following statements about Application Parameters are TRUE or FALSE:

A. "Before making any changes in the application parameters, be sure you completely understand how
the data will be affected" ---------------true

B. "Changes to the application parameters will not take effect until you have refreshed the cache"
(Select the correct answer)-----------true

13.Determine if the following statements about Roles are TRUE or FALSE:

A. "Roles can be used to restrict access for certain functions and screens" ------------true

B. "Access groups cannot be used on roles for further access control" (Select the correct
answer)-------------false

14.Which of the following is NOT a popup that can occur at request creation? (Select the correct
answer)

15.Which is NOT a fundamental element of the Service Process? (Select the correct answer)

16.Which is NOT a feature or function found on Schedule Board? (Select the correct answer)
A)the schedule board is a powerful,graphic tool used to show service schedulling---------------------true

B)you can reassign a technician by deleting the task----------false

17.Your technicians need to record mileage on their task. Which tab allows you to record mileage?
(Select the correct answer)

-----------non part usuage

18.Determine if the following statements about Part Usage are TRUE or FALSE:

A. “Part usage is what the technician used to finish the job”------------true

B. “Part Needs is what the technician needs to finish the job” (Select the correct answer)---------true

19.Which is NOT a characteristic of tasks? (Select the correct answer)

20.Which statement is TRUE about Stock Bins? (Select the correct answer)

21.Which function automatically creates a part need when a repair is

fixed? (Select the correct answer)-----------ready to Ship

22.Which starts every repair process in Repair Center? (Select the correct answer)--------return reason

23.What is FALSE about the Advanced Replacement process? (Select the correct answer)

24.Determine if the following statements about return reasons are TRUE or FALSE:

A. "Return reasons dictate the receiving, repair and shipping process" ----------------true

B. "Return reasons can de-install products" (Select the correct answer)--------------true

25.Determine if the following statements about shipping transfers are TRUE or FALSE:

A. “A Direct Transfer does not require receiving” --------------true

B. “An In-Transit Shipment does not require receipts” (Select the correct answer)------------false

26.Complete the sentence: “Accepting items into inventory that were sent on an RMA is called...”
(Select the correct answer)

---------------Receiving

27.What functionality can be used to see the actual state of your part? (Select the correct answer)

28.Determine if the following statements about part disposition are TRUE or FALSE:

A. “Part disposition allows you to manage controlled parts that have been de-installed”
-------------------true

B. “Part dispositions allow an RMA to be created from part usage" (Select the correct
answer)---------------true

29.Complete the sentence:“The Repair Board tracks...” (Select the correct answer)

-----------------Task

30.Where do most of Inventory Movements typically take place? (Select the correct answer)

31.What function can you use to track inventory movement? (Select the correct answer)

32.Your business process is to have a team of buyers who decide where parts or services will be sourced
from externally before the actual

purchasing. In the FSM application, what process would you use?

(Select the correct answer)

33.The template used to create product structures is? (Select the correct answer)-----------BOM(Bill Of
Material)

34.Complete the sentence: “Lots are defined as...” (Select the correct answer)-----------Grouping in
Inventory

35.Which are used to make part chains? (Select the correct answer)

36.Which statement is TRUE about Stock Bins? (Select the correct answer)

37.Complete the sentence: “To manually make stock adjustments, you would use...” (Select the correct
answer)

38.Determine if the following statements about Part Needs are TRUE or FALSE:

A. “Creating a request using request templates can also create a Part Need”

B. “Replenishments can create a Part Need” (Select the correct answer)----------true

39.For stock that already exists in the system, Replenishment allows you to perform what function from
one location to another?

(Select the correct answer)

40.What is automatically created when doing a stock refill? (Select the correct
answer)------------------Purchase order

41.How do you know when a Contract is being modified? (Select the correct answer)------------------It Will
remain in the pending status

42.Determine if the following statements about the type of Contracts are TRUE or FALSE:

A. “Preventative Maintenance tasks can be on any variety of Contracts (i.e., benefit, evergreen)”
-----------true

B. “Seasonal Contracts never end” (Select the correct answer)----------False

43.Which is NOT a kind of contract coverage? (Select the correct answer)

44.Determine if the following statements about Contract headers are TRUE or FALSE:

A. "In FSM, ‘Place ID Limit to’ refers to the billing place on the contract"

B. "In FSM, contract header information cannot default to contract lines" (Select the correct answer)

45.From the Model table, which of the following fields do NOT affect Contracts? (Select the correct
answer)-----------effective date

46.Which statement is FALSE about Benefit Contracts? (Select the correct answer)

47.Determine if the following statements about PM Contracts are TRUE or FALSE:

A. “In FSM, PM Contracts are used to create Requests and Task” ------------true

B. “In FSM, PM Contracts are used to create RMAs and Tasks” (Select the correct answer)----------false

48.Which statement is FALSE about canceling the entire Contract? (Select the correct
answer)-------------You cannot cancel an entire contract

49.Determine if the following statements about making Contracts eligible for invoicing are TRUE or
FALSE:

A. “Posting the Contract makes it active and eligible for invoicing” ---------------true

B. “The ‘Save’ button makes the Contract ‘Live’ and eligible for invoicing” (Select the correct
answer)-----------false

50.Which of the following is NOT a valid voucher error status? (Select the correct answer)

a)Common voucher details error status is "NO"-----------------false

b)if the voucher status is "OK" ,the voucher line is ready to post to an invoice--------------------true

51.Determine if the following statements about backing out invoices are TRUE or FALSE:

A. "You back out the invoice when you do not need to create a new, replacement invoice" -------------true

B. "Backing out invoices is done on the Voucher screen with the 'Backout Invoice' button" (Select the
correct answer)--------------False

52.Complete the sentence: “Items that are created based on parameters from the Invoice Rules are...“
(Select the correct answer)

53.Determine if the following statements about billing generation are TRUE or FALSE:

A. "Billing Generation is used to create vouchers and invoices" --------------true

B. "Vouchers must be grouped together to be invoiced" (Select the correct answer)---------------true

54.Determine if the following statements about bill schedules are TRUE or FALSE:

A. "Bill schedule construction determines how the bill schedule is constructed and the amount
calculated"

B. "When the invoice is created, bill schedules are also created" (Select the correct answer)

55.Complete the sentence: “The flag that allows the request to be eligible for invoicing is the...” (Select
the correct answer)-------------------Billing Allowed Flag

56.For a Request to be eligible for invoicing, which records must have financial information? (Select the
correct answer)----------------invoicing rule

57.Determine if the following statements about Part Pricing are TRUE or FALSE:

A. "When we create the financial lists on the business rules, we can select a Price Type or a Cost Type"

B. "Pricing rules allow the setup of time period promotions that can be qualified by certain dates in FSM"
(Select the correct answer)

58.Determine if the following statements about simple part pricing are TRUE or FALSE:

A. "Simple part pricing is based only on currency, effective date and a list price" --------------true

B. "Simple part costs are based only on currency, effective date, unit cost and a cost type" (Select the
correct answer)----------------true

59.If the usage was manually priced, which records are found under the usage’s Pricing Details section?
(Select the correct answer)

a)Both the "unadjusted Price" record and "price rule adjustment record"

b)"Price rule adjustment" record only

c)"Unadjusted Price" record only

d)no records are found

60.Which statement is FALSE about price escalators? (Select the correct answer)--------------

61.Which statement is FALSE about coverage codes? (Select the correct answer)

62.Which statement is TRUE about quote pricing? (Select the correct answer)--------------------Quote
Pricing can be overridden

63.Complete the sentence: “The function to use to help triage when a business rule is not functioning
correctly is...” (Select the correct answer)
64.Determine whether the statements below are TRUE or FALSE:

A. "Rules define the map of inputs to an output, either a parameter or table columns. A process can
have many rules" ---------------------true

B. "Each process has an associated primary table and many processes also have related tables" (Select
the correct answer)-----------------true

65.What is FALSE about creating designer revisions? (Select the correct answer)---------------After
Publising the revisions we cannot modify

66. Determine if the following statements about Navigation are TRUE or FALSE: A. "Global Search
searches all records in the application and retrieves all the records that match that criteria" B. "Fields
that are grayed out are designated as ‘read only’ fields” (Select the correct answer)

- both true

67. What does FSM stand for?

- Field service management

68. What is a core service management process? (Select the correct answer)

69. Determine if the following statements about Navigation are TRUE or FALSE: A. "Global Search
searches all records in the application and retrieves all the records that match that criteria" B. "Fields
that are grayed out are designated as ‘read only’ fields” (Select the correct answer)

- both true

70. Determine if the following statements about activity feeds are TRUE or FALSE: A. "The activity feed is
used to monitor changes to selected records in near-real-time" B. "We can assign one activity feed
setting per many person IDs" (Select the correct answer)

- a-TRUE b-TRUE

71. Determine if the following statements about Lobbies are TRUE or FALSE: A. "Lobbies are personal
dashboards" B. "Baseline lobbies can be configured to meet individual needs" (Select the correct
answer)

- a true b false

72. What is the menu item a user need to refer to navigating through the screens? (Select the correct
answer)

- tabs/ Global smart menu

73. Determine if the following statements about Persons are TRUE or FALSE: A. "Persons are individuals
who can access FSM" B. "Persons can be Third-Party sub-contractors" (Select the correct answer)

- both true

74. Determine if the following statements about parts are TRUE or FALSE: A. “Part alternates and part
replacements are synonymous” B. “There are two ways to create part pricing and part costing”' (Select
the correct answer)

- a- false

75. Determine if the following statements about Models are TRUE or FALSE: A. "The Model record is
optional" B. "Model records can have product family skills to determine which person is the most
appropriate match during work assignments" (Select the correct answer)

-both true

76. What are the identifiers of Stock records? (Select the correct answer)

- part, place, location

77. You can reuse addresses in FSM. Which of the following records CANNOT reuse addresses? (Select
the correct answer)

78. Complete the sentence: “The tables that CANNOT be modified are…” (Select the correct answer)

- FSM code tables

79. Determine if the following statements about Application Parameters are TRUE or FALSE: A. "Before
making any changes in the application parameters, be sure you completely understand how the data will
be affected" B. "Changes to the application parameters will not take effect until you have refreshed the
cache" (Select the correct answer)

- both true

80. Determine if the following statements about Roles are TRUE or FALSE: A. "Roles can be used to
restrict access for certain functions and screens" B. "Access groups cannot be used on roles for further
access control" (Select the correct answer)

- both true

81. How can you control the popup to see requests for a customer that have not yet been completed
when creating a request? (Select the correct answer)

82. Most of the FSM core business processes begin with creation of a Request. Which is NOT a method
to create a Request? (Select the correct answer)

83. Which is NOT a main function of the task completion process? (Select the correct answer)
84. What CANNOT be done with Schedule Board? (Select the correct answer)

85. Determine if the following statements about Usages are TRUE or FALSE: A. "Both part usages and
non-part usages can utilize decimal quantities" B. "Only non-part usages can utilize decimal quantities"
(Select the correct answer)

- a-true b-false

86. Determine if the following statements about Part Usage are TRUE or FALSE: A. “Part usage is what
the technician used to finish the job” B. “Part Needs is what the technician needs to finish the job”
(Select the correct answer)

- both true

87. Determine if the following statements about Parts are TRUE or FALSE: A. "Part alternates and part
replacements can be received in the Repair Center" B. "Parts are not allowed in the Repair Center"
(Select the correct answer)

-a-true b-false

88. Which starts every repair process in Repair Center? (Select the correct answer)

-receiving

89. What is FALSE about the Advanced Replacement process? (Select the correct answer)

90. Determine if the following statements about return reasons are TRUE or FALSE: A. "Return reasons
dictate the receiving, repair and shipping process" B. "Return reasons can de-install products" (Select
the correct answer)

- both TRUE

91. Which type of shipments requires receipts? (Select the correct answer)

92. Determine if the following statements about Receiving are TRUE or FALSE: A. “Posting receipts
decrease inventory” B. “Posting receipts are recorded by the part transaction log” (Select the correct
answer)

93. Determine if the following statements about Condition Codes are TRUE or FALSE: A. “Condition
codes provide a process where a company can record the condition of inventory items” B. “You can
associate a condition with a bin” (Select the correct answer)

-both TRUE

94. Auto RMA allows a user to create an RMA from what module? (Select the correct answer)

95. Complete the sentence:“The Repair Board tracks...” (Select the correct answer)
96. Determine if the following statements about Logistic Processes are TRUE or FALSE: A. "In FSM,
advanced allocation is the immediate allocation of a part need" B. "In FSM, allocation is used to count
parts in your physical inventory" (Select the correct answer)

97. Which of the following is NOT used to Move Inventory? (Select the correct answer)

98. Determine if the following statements about Purchasing are TRUE or FALSE: A. "In FSM, the purchase
requisition is not a mandatory process" B. "In FSM, purchase requisitions can be generated from refills
and bulk third party processes" (Select the correct answer)

-both true

99. Complete the sentence: “One use of Bill of Materials is to create...” (Select the correct answer)

-Defines product heirarchy

100. Complete the sentence: “Lots are defined as...” (Select the correct answer)

-group of inventory

101. Which are used to make part chains? (Select the correct answer)

- combination of all parts

102. Complete the sentence: “For serialized or un-serialized parts, the Bins & Lots tab on the Stock
record is used to see...” (Select the correct answer)

103. Which of the following adjustments is NOT part of the Stock Adjustment activity? (Select the
correct answer)

104. Which statement is FALSE about Part Needs? (Select the correct answer)

105. Determine if the following statements about replenishments are TRUE or FALSE: A.
“Replenishments is redistributing stock that already exists in the system from one location to another”
B. “Replenishments is ordering to replenish your stocking locations from an outside source” (Select the
correct answer)

- a-TRUE b-FALSE

106. What is automatically created when doing a stock refill? (Select the correct answer)

-purchase order

107. Complete the sentence: “A Contract that can include pre-scheduled maintenance schedules is
known as a...” (Select the correct answer)

-PM contract
108. Which kind of contract never expires unless the customer requests cancellation? (Select the correct
answer)

- evergreen contract

109. You want as many fields defaulted to your contracts so they can be entered quickly and accurately.
What table would you use? (Select the correct answer)

110. Complete the sentence: “Data specified on Contract Lines are...” (Select the correct answer)

111. From the Model table, which of the following fields do NOT affect Contracts? (Select the correct
answer)

112. Which statement is FALSE about an example of a Benefit Plan? (Select the correct answer)

113. Determine if the following statements about PM Contracts are TRUE or FALSE: A. “In FSM, PM
Contracts are used to create Requests and Task” B. “In FSM, PM Contracts are used to create RMAs and
Tasks” (Select the correct answer)

- a – true b- false

114. Which statement is FALSE about canceling the entire Contract? (Select the correct answer)

115. Determine if the following statements about making Contracts eligible for invoicing are TRUE or
FALSE: A. “Posting the Contract makes it active and eligible for invoicing” B. “The ‘Save’ button makes
the Contract ‘Live’ and eligible for invoicing” (Select the correct answer)

- a-TRUE b-FALSE

116. Which of the following is NOT a valid voucher error status? (Select the correct answer)

117. Which statement is FALSE about credits and rebills? (Select the correct answer)

118. Which statement is FALSE about invoice rules? (Select the correct answer)

119. Complete the sentence: “The field that identifies whether invoices can be created for a place is...”
(Select the correct answer)

120. Complete the sentence: “The bill period defines the...” (Select the correct answer)

121. Determine if the following statements about request bill processing are TRUE or FALSE: A. "The
'Invoicing Place' flag in the customer place record determines whether billing is sent to this place" B. "If
the part usage has not been picked up for billing and once invoiced, the 'Bill Status' field in part usage
should display the value ’Idle’" (Select the correct answer)

-BOTH TRUE
122. What is NOT considered as a financial information required for invoicing at part usage line? (Select
the correct answer)

123. Determine if the following statements about Part Pricing are TRUE or FALSE: A. "When we create
the financial lists on the business rules, we can select a Price Type or a Cost Type" B. "Pricing rules allow
the setup of time period promotions that can be qualified by certain dates in FSM" (Select the correct
answer)

124. Determine if the following statements about contract pricing rule are TRUE or FALSE: A. "The
Contract Pricing rule sets up how much to bill" B. "The layout of the rule table is very similar to Part
Pricing and Non-Part Pricing rules" (Select the correct answer)

-both-true

125. Determine if the following statements about manually adjusting usages are TRUE or FALSE: A.
"Usages cannot be manually adjusted for pricing" B. "The field 'Price Source' describes the pricing
method of the usage" (Select the correct answer)

- a-false

126. Which statement is TRUE about price escalators? (Select the correct answer)

127. Which of the following is the link between Part Entitlements and Contract Type? (Select the correct
answer)

128. Determine if the following statements about Contract Quotes are TRUE or FALSE: A. “An invoice can
be automatically created” B. “A contract can automatically be created” (Select the correct answer)

- a-true b-false

129. Business rules automate processes in IFS Field Service Management by matching which two
elements? (Select the correct answer)

130. Determine whether the statements below are TRUE or FALSE: A. "Rules define the map of inputs to
an output, either a parameter or table columns. A process can have many rules" B. "Each process has an
associated primary table and many processes also have related tables" (Select the correct answer)

-both TRUE

131. What is FALSE about creating designer revisions? (Select the correct answer)

132. Complete the sentence: “Full service lifecycle management solution for

every service provider is a definition of…” (Select the correct answer)

a)service management. b)schedule optimization c)asset management

d)resource management
133. What is FALSE about request relationships? (Select the correct answer)

a)usages are typically reported under task

b)usaages are not seen under requests.

c)there can be multiple tasks under request

d)requests consists of place,product,contact

134. Determine if following statements about login to FSM application are

TRUE OR FALSE:

A. "Users can log in to FSM using either FSM authentication or windows

authentication"

B. "Multiple endpoints are possible for accessing different environments"

(Select the correct answer)

Both true.

135. Determine if the following statements about activity feeds are TRUE or

FALSE:

A. "The activity feed is used to monitor changes to selected records in

near-real-time"TRUE

B. "We can assign one activity feed setting per many person IDs" (Select

the correct answer)

136. What is FALSE about lobby items? (Select the correct answer)

a)Lobbies are personal dashboards

b)Baseline lobbies can be configured to meet individual needs.CORRECT

137. What is the menu item a user need to refer to navigating through the

screens? (Select the correct answer)

a)studio b)task screen c)lobbyscreen d)overview.

138. Which identifies ownership of the place? (Select the correct answer)

a)ownership and ours flag

b)whose place and ours flag.

c)address for places and ownership fields

139. Your business requirement is to handle bio-hazardous materials which

need to be disposed of in a particular manner.Can this be identified on the

part record? (Select the correct answer)

Ans:controlled part.

140. Determine if the following statements about Products are TRUE or

FALSE:

A. "In FSM, a Product is located at a customer site"

B. "In FSM, a Product cannot be on a contract"FALSE (Select the correct

answer)

141. Your business requirement is to see how much stock for a particular

part,place and location is purchased but not yet received. What field is

used? (Select the correct answer)

a)on demand b)available c)on order. d)condition

142. when you want a part you need to go for what?

a)task b)supplier c)partneed. d)request

143. Code tables do NOT allow which of the following? (Select the correct

answer)

a)allow for adding values

b)populate drop down list

c)working with business rules

d)access SQL.

144. What is NOT considered when setting Application Parameters? (Select

the correct answer)

ans:There will be 100 of application parameter that you must configured.

Note:Refresh cache whenever you modify any record

145. What is TRUE about NAMED and STUDIO licenses? (Select the correct

answer)

a) There is no difference

b)only NAMED used can do configuraton for screen

c)Both NAMED&STUDIO can access any portal mobile&the back office

d)NAMED is used for the integration user

146. When creating a request, if you want to see requests for a customer that

have not yet been completed,which pop-up would contain the information

you need? (Select the correct answer)

Ans:through App parameter using business rules

147. Which of the following is NOT a fundamental element of a basic service

call? (Select the correct answer)

a)Debrief b)task c)contact. d)request

148. Determine if the following statements about Templates are TRUE or

FALSE:

A. “Task templates are set up to facilitate the creation of requests”

B. “Task templates can be grouped in hierarchical lists for easier selection”

(Select the correct answer)

Ans:Afalse Btrue

149. Which is NOT a feature or function found on Schedule Board? (Select

the correct answer)

a)colour coding b)right click menus c)step maintenance. d)accomdating

work across multiple timezones

150. Which answer correctly describes labor and expenses in a request?

(Select the correct answer)

ans:nonpart usage

151. Determine if the following statements about Part Usage are TRUE or

FALSE:

A. “Part usage is what the technician used to finish the job”

B. “Part Needs is what the technician needs to finish the job” (Select the

correct answer)

BOTH TRUE

152. Which function automatically creates a part need when a repair is fixed?

(Select the correct answer)

ans:ready to ship.

153. Which of the following is NOT on the RMA Request line? (Select the

correct answer)

a)Item to recieve &item to ship

b)Bill to place id.

c)Line id and Line status

d)place to recieve

154. What is FALSE about the Advanced Replacement process? (Select the

correct answer)

155. Complete the sentence: “In the Repair Center, the Return Type is used

to determine...” (Select the correct answer)

156. Determine if the following statements about shipping transfers are

TRUE or FALSE:

A. “A Direct Transfer does not require receiving”TRUE

B. “An In-Transit Shipment does not require receipts” FALSE(Select the

correct answer)

157. Complete the sentence: “Accepting into inventory, items that were sent

on an RMA, transferred In‐ Transit, or purchased on a Purchase Order is

described as...” (Select the correct answer)

a)conversion b)recieving.

158. Determine if the following statements about Condition Codes are TRUE

or FALSE:

A. “Condition codes provide a process where a company can record the

condition of inventory items”

B. “You can associate a condition with a bin” (Select the correct answer)

Ans:Both True

159. Business rules can be used to create RMAs. Which repair process

usually relies on this type of configuration? (Select the correct answer)

Ans:Third party repair centers or authorized repair centers

160. Component repair involves repairing components of parts. Which of the

following entities is NOT applied to a component? (Select the correct

answer)

a)parts b)warranty c)participating d)models.

161. Determine if the following statements about Logistic Processes are

TRUE or FALSE:
A. "In FSM, advanced allocation is the immediate allocation of a part need"

B. "In FSM, allocation is used to count parts in your physical inventory"

(Select the correct answer)

Ans:Both fals