Master Training on

Aadhaar Enrolment ,Updation &

Ecosystem
2020

GVWV&GSWS Dept, GoAP

UIDAI Regional Office

HYDERABAD

1
Engagement of GVWV&GSWS Dept, GoAP as UIDAI Enrolment Agency 2

Deployment of Aadhaar Enrolment Kendras at all

Grama /Ward Sachivalayams across the state of
ANDHRA PRADESH , achieving the Main objective of
bringing governance closer to the people and not
giving in to corruption or discrimination

Training to all GVWW & GSWS identified staff as

Enrolment operator/Supervisor , Verifiers

Conducting Online Certification test for obtaining UIDAI

Enrolment/Update Operator/Supervisor Certificate

Activation of Aadhaar Stations, Certified staff at

Grama/Ward Sachivalyams
 Training Preface & Objectives 3

Explain on Aadhaar ,Enrolment Ecosystem, Enrolment Process

Explain on the Need of Aadhaar Update ,Various Modes ,Process of Update

Explain on handling Exceptional Residents

Explain on Aadhaar Application Software's (ECMP OTA Client)

Explain on Guidelines for Optr/Supervisor on Quality of Enrolment/Update

Explain on Offences & Penalties (as per Deficiency Policy & Aadhaar Act 2016)
Explain on guidelines to improve Customer satisfaction & Fraud
Explain on Measures to be taken (Devices, Onboarding, Online Exam)
 126 26 10 218*
* As on 10th Sep 2020
Vision :
“ To empower
residents of India
with a unique
identity
and a digital platform
The Unique Identification Authority of India (UIDAI) is a statutory authority to authenticate
established under the provisions of the Aadhaar (Targeted Delivery of Financial
and Other Subsidies, Benefits and Services) Act, 2016 (“Aadhaar Act 2016”) on
12th July 2016 by the Government of India, under the Ministry of Electronics and
anytime, anywhere “
Information Technology (MeitY)

4
 Deliver Aadhaar numbers universally to residents
Mission : with a well-defined turnaround
time and adhering to stringent quality metrics
Collaborate with partners and service providers in
leveraging Aadhaar to serve
residents effectively, efficiently and equitably
Collaborate with partners to set up infrastructure,
which provides convenience to residents for
updating and authenticating their digital identity

Ensure availability, scalability and resilience of

the technology infrastructure

Build a long-term sustainable organisation to

carry forward the vision and values
of the UIDAI

Encourage innovation and provide a platform for

public and private agencies to
develop Aadhaar linked applications

5
 Chapter 1

Introduction to UIDAI and Aadhaar

Questions
:5
6
Introduction to UIDAI and Aadhaar 7

Unique ID number issued to an

individual shall not be re-assigned
UID known as Aadhaar. to any other individual
UIDAI stand for UNIQUE Collect and record demographic
IDENTIFICATION AUTHROTY OF and biometric information
INDIA. (Exception Handling for disabled)

UIDAI was setup under Planning Given to resident of India,

Commission on 28.01.09.Now it is irrespective of existing
Ministry of Electronics and documentation (Head of the
Information Technology (MeitY) Family and Introducer based
Enrolment)
Aadhaar is a 12-digit random
generated unique number. UIDAI enables universal identity
infrastructure that any ID-based
Aadhaar Tagline/Slogan : Mera application like ration card,
Aadhaar, Meri Pehchaan passport and so on can use
UIDAI Journey So Far.. 8
Aadhaar Elements 9

Document
Proofs

Standardized identity attributes

No duplicates(1:N check)
Minimal demographic data collected
Training Preface & Objectives 10

What AADHAR is ? What AADHAR is not ?

Random 12-digit number Just another card

Unique ID number issued shall not be One per family

re-assigned

Enables resident’s identification subject Aadhaar will replace all other IDs
to successful “Authentication”

Given to resident of India Aadhaar can be used as Proof of

Citizenship

UIDAI enables universal identity An individual can obtain multiple

infrastructure that any ID-based application Aadhaar numbers
like ration card, passport and so on can use
 Core Values 11

We believe in a transparent We value integrity

and open organisation

We are driven by innovation We are committed to

and provide a platform for our
inclusive nation building
partners to innovate

We will always focus on We will strive towards

excellence in services to
continuous learning and
residents and service
quality improvements providers
 Important Definitions in Aadhaar : I 12
Act Enrolment
Aadhaar (Targeted Delivery of Process of capturing residents
Financial and Other Subsidies, Demographic , Biometric details by
Benefits and Services) Act, 2016 Enrolment agency at PEC
published on 25th March 2016.

Authority Registrar(Reg)
Any entity authorised or recognised
by the Authority for the purpose of
The Unique Identification Authority
enrolling individuals under the Act
Of INDIA
Registrars would be both Government
and private sector agencies

Regulations Enrolment Agency (EA)

The Aadhaar (Enrolment and Update) An agency appointed by the Authority
Regulations, 2016 published on 12th or a Registrar for collecting
September 2016 and other demographic and biometric
amendments issued thereafter. information of individuals under the
Act

Central Identities Data Repository (CIDR) Enrolment Centre

A permanent or Camp set up by an (PEC)
Database at one or more Locations
holding all Residents Demographic enrolment agency for carrying out
Data along with Biometrics enrolment of residents and updating
their information
 Important Definitions in Aadhaar : II 13
Verifier Biometric Information
The personnel appointed by Photograph,
Registrars for verification finger print,
of documents at enrolment centres. Iris scan

Introducer Core Biometrics

The Unique Identification Authority

Finger print, Iris scan
Of INDIA

Resident Enrolment ID (EID)

An individual who has resided in India
for a period or periods amounting in all A 28-digit Enrolment Identification
to one hundred and eighty-two days Number allocated to residents at the
(182) or more in the twelve on the date time of enrolment
of application for Aadhaar enrolment (xxxx/xxxxx/xxxxx xx/xx/xxxx/xx:xx:xx)

Demographic Information Date Of Birth (DOB)

Name, DOB, Gender, address and Document proof for Date of Birth
other details (Mobile ,Email id) Submitted by Resident proving his
Note: NO include race, religion, caste, tribe, /her age
ethnicity, language, records of entitlement, income
or medical history
 Important Definitions in Aadhaar : III 14
Aadhaar Letter Proof Of Relationship(POR)
Document Proof having Address, name
A document for conveying the & other details which was Submitted
Aadhaar number to a resident by Resident during Enrolment/Update
proving his/her relation to Head of
Family

Support Enrolment Operator

Central point of contact for resolution
of queries and grievances related to The certified personnel employed by
enrolment/update and accessible to Enrolment Agencies to execute the
residents through toll free number - process of enrolment at the
1947 and/ or e-mail- [email protected] enrolment centres.

Proof Of Identity (POI) Testing and Certification Agency

Document Proof having Photograph , Agency engaged by the UIDAI to conduct
name & other details which was assessment of persons intending to get
Submitted by Resident during employed within any Enrolment Agency
Enrolment/Update proving his/her as Enrolment Operator/Supervisor and
identity perform enrolment/ update

Proof Of Address (POA) Enrolment Station

Document Proof having Address,
name & other details which was It is the system where a resident‟s
Submitted by Resident during demographic and biometric data is
Enrolment/Update proving his/her captured
residential address
Enrolment Ecosystem 15
Training Preface & Objectives 16

Chapter 2

Registrars, Enrolling Agencies and

Enrolment Staff

Questions
:20
 I. Appointment of Registrars 17

• Appointed by the Authority, for enrolment and update of residents across the country eg:
State/UT Govts,Central ministries and departments ,Public Sector companies of Central ,Schedule
Commercial Banks ,Dept of Posts
• Upon appointment, a 3 digit Registrar Code shall be assigned to each Registrar

• Registrars shall adhere to the processes, policies and guidelines, checklists, forms and
templates issued by the Authority from time to time and shall also ensure compliance by the
enrolling agencies of such procedures, etc.
• Registrars shall display on their websites adequate and appropriate information about
enrolment and update services, including contact details of persons, address of
Enrolment Center and services available to residents.

• Registrars shall not use the information collected during enrolment for any purpose
other than uploading information to the CIDR.

• Registrars shall be responsible for field level execution, monitoring and audit

• Registrars shall ensure that any agency and/ or person employed or appointed by them to conduct
the enrolment and update operations is fit and proper

• Registrars shall not permit sub-contracting of enrolment functions by enrolling agencies to third
parties

• Registrars shall allow the Authority reasonable access to the PECs or by any other person on its
behalf and also extend reasonable facility for examining any books, records, documents etc
 II. Appointment of Enrolment Agencies (EA) 18

• The Authority shall empanel the enrolling agencies through an open Request for Empanelment (RFE)
process.

• The Authority shall evaluate the applications of agencies and empanel the eligible agencies as
enrolling agencies after completing the requirements of the RFE.

• The Authority shall provide an 4 digit Enrolling Agency Code using which the Registrar
can onboard an empanelled enrolling agency to the CIDR.

• The enrolling agencies shall not use the information collected during enrolment for any
purpose other than uploading information to the CIDR.

• The enrolling agency shall be responsible for field level execution and audit

• The enrolling agencies shall adhere to the various process, policies and guidelines, checklists, forms
and templates issued by the Authority from time to time.

• Enrolment Agencies are not permitted sub-contracting of enrolment functions to third parties

• The Enrolling Agency shall allow the Authority reasonable access to the PECs or by any other person
on its behalf and also extend reasonable facility for examining any books, records, documents etc
 III. Enrolment Staff – Qualification, Roles and Responsibility 19

• Site Readiness • Who perfoms • Verifies the • Provides & act as • Introducer is
Enrolment of the documents submitted Head of the family appointed by
• On Boarding Self resident by the resident Registrar &
and Others there by declaring
• Need to be 18 years against the authority &
the Relationship with
• Managing Centre of age and 10+2 pass enrolment/update
he resident enrolling uploaded
Operations • Should possess form filled by the
resident /updating his/her
Active aadhaar
• GPS Location number • Any serving /retired • HOF will provide details in
• Performance ,PSUs including his/her Aadhaar CIDR
• should have obtained
Monitoring “Operator Certificate” School employees number,Name,Biome • will confirm
may be allowed to be trics during the identity of
• Can Perform from a Testing and
deployed as a person who
Enrolments/Upda Certification Agency Enrolment/Update does not
appointed by Verifiers.
te Authority • Verifiers can refuse have any
verification, if they valid Proof of
• Need to get activated his/her
ID by submitting suspect
forged/altered Identity (PoI)
consent form to and Proof of
Authority through documents
• Verifier is appointed Address
Enroling agency (PoA)
by Registrar

Verifier HOF(Head Of
Supervisor Operator Family) Introducer
Training Preface & Objectives 20

Chapter 3

On-boarding of Enrolment Agency

and Enrolment Staff

Questions
Questions
:5
:5
 I. On-boarding Enrolment Agency 21

EA will submit the On-boarding documents to respective ROs for

creation of Entries at CIDR (Admin Details,Portal Users,checklist, Reg-EA
Matrix)

Will declare enrolment station deployment plans

Will also demonstrate that they have certified and active operators,
machines and hardware available

Will also demonstrate that they have the requisite infrastructure for
supervision of the enrolment centre

will prepare roll out plan and machine deployment plan

 II. On-boarding of Enrolment Staff 22

Enrolment Staff has to be dully After obtaining a valid certificate, • Before on-boarding any user, user • During the on-boarding, biometrics
certified by the Testing and has to fill the on-boarding form and credential file is downloaded and of Enrolment Staff are stored into
Certification Agency appointed by Submit at Authority‟ Regional Office imported into the Enrolment enrolment client after authentication
the Authority. through their Enrolment Agency for application. with CIDR.
verification/ activation. • The user-credential file is a digitally • * internet is required during the
signed .xml file process of Operator /Supervisor
on-boarding.
Checks Performed during Onboarding

Status at the time of on-boarding :

Client also ensures that after master data is  On-board (Enrolled) User: Verification of User‟s biometric
downloaded for suspended operators. Such details is successfully completed and stored in local database
operators cannot enrol or on–board after that point.  Not Enrolled: Verification of User‟s biometric details is not
successfully completed and not stored in local database
 II. On-boarding of Enrolment Staff Contd… 23

6 7
GPS Sync of
Enrolment
device

Enrolment Staff will provide their Enrolment Staff will provide their IMPORTANT
fingerprints (left slap, right slap and two fingerprints (left slap, right slap and two  EA staff must ensure that the device is fully
thumbs) thumbs) functional at the time of login into the
 When the quality of biometric is above  When the quality of biometric is above enrolment client
threshold, pass indicator will be shown threshold, pass indicator will be shown  EA staff must ensure that the device
to user to user coordinates are captured with each enrolment
 User will get unlimited number of  User will get unlimited number of  In cases where the device GPS coordinates are
attempts to capture biometric that attempts to capture biometric that not available in the enrolment packet, the
passes the required threshold passes the required threshold enrolment gets rejected and the Operator will
be BLACKLISTED or further legal action will be
taken against the operator/supervisor
 II. On-boarding of Enrolment Staff Contd… 24

Two Step Registration Process for Enrolment Clients

To make client registration more secure, UIDAI is introducing two step registration process for enrolment clients. In
the new process, once the client is registered it would not be functional till it gets activated from backend. New
Registration Process is as below
1. After successful installation of client, it has to be registered with CIDR through ECA . There is a change in the
first step. OTP is required to register the Client. (OTP will be triggered to EA Admin Mobile Number)
2. Post Registration to activate enrolment client functionalities, Registering entity i.e. REGISTRAR/EA have to share
details of the machines in the below format with Regional Offices Bengaluru through an email.

Sl. No. Model Asset Number Reg CODE AGENCY CODE enr_station_id machine_id Client-Type Client Version

1 Leno 1 XXX XXXX XXXXX XXXX-XXXX-XXXX-XXXX ECA 5.5.5.9

3. Regional office after due diligence shall send its recommendations to ADG E&U HQ
4. Only after approval from HQ , Tech Centre to activate the client from backend.
5. Once the client is activated from backend, Tech Centre shall inform about the station activation to
REGISTRAR/EA responding to the same email chain so that Registrar/EA can proceed enrolment operations.
Training Preface & Objectives 25

Chapter 4

Aadhaar Enrolment/Update Process

Questions
:10
 I . Types of Enrolments & Details Captured During Enrolment/Update 26

Enrolment Type Demographic Data:

Captured Details
• Name
•
Document Based •
Age/Date of Birth,
Gender,
• Address
• Mobile
HoF (Head of • Email

Family ) Based Biometric Data:

• Facial Photo Graph
• 10 fingures,
Introducer Based • 2 IRIS

Child Enrolment Documentation

(below five years of • Proof of Identity (POI)
age) • Proof of Address (POA),
• Proof of Date of Birth (DOB),
• Proof of Relationship (POR)
 What happens after Aadhaar Enrolment 27

After completion of enrolment, the resident is given an acknowledgement slip which contains Enrolment ID,
known as EID.
This EID contains 14 digits in xxxx/xxxxx/xxxxx (first four digits- EA Code, next 5 digits- Station ID, next 5
digits- Sequence No.) followed by date stamp and time stamp in yyyy/mm/dd hh:mm:ss .
This complete series, uniquely identifies the enrolment and is used for tracking the issuance of UID to the
resident
EA uploads the Data packets of each resident CIDR (Central ID Repository of the UIDAI).
UIDAI examines each enrolment packet uploaded and de-duplicates with 1:N comparison
Successful process leads to receipt of Unique ID, known as AADHAAR, by a Resident.

Convenience Charge: Fresh enrolment and Mandatory Biometric Update for Child after obtaining 5 & 15
years in age is FREE OF COST. Operator/ supervisor asking money such activities may be BLACKLISTED
and further legal action will be taken against them.
 II. Standardization across the complete cycle 28

Setting up of enrolment Storage,

centres by enrolment Capture backup and syncing of data
agencies of data by operators by operators

UIDAI sending downloadable De-duplication of data and Transfer of data to CIDR by

e-Aadhaar/ Aadhaar to the generation of Aadhaar at enrolment agencies
resident CIDR, UIDAI
 III . Aadhaar Updation Process 29

Life Cycle – Aadhaar Changes / Updations Need For AADHAAR Updation?

Human Errors While Getting

Enrolled(Name, Age, Gender).

Enrolled Before the Age of 5.

Changes in Resident Address

Communication Media(Mobile/E-mail).

Changes in Name & Address Forth

Marriages

Bio metric Update To Ensure Good

Quality Of Biometrics exist with CIDR.
 IV Types Of AADHAAR Updation 30

DEMOGRAPHIC
• 1 time DOB Update is +/- 3
Update Updating Demographic data like allowed
•
Name, Age, Gender, DOB, Mobile 1 time Gender update
allowed
Number, E-mail, Address. • 2 time name update
allowed
Situations in which
Demographic details
may change
Updating Photo, Finger Prints and IRIS
BIOMETRIC to ensure that the quality of Biometrics
Update are Correct & good in CIDR
(Residents got enrolled 5 years below
Situations in which has to Biometric Update again after
Biometric details may attaining 5 years & 15 years of age)
change
Demo Updates: For updates above threshold are performed only at
respective Regional UIDAI Offices
31
32
33
34
35
36
Training Preface & Objectives 37

Chapter 5

Capturing Demographic and Biometric

Details of Resident and use of Enrolment/Update Clients

Questions :
15
 I. Aadhaar – Enrolment Client ( ECMP OTA ) 38

• UIDAI client application package, named Aadhaar enrolment client, is used

to record demographic & biometric data of residents. Aadhaar enrolment
client (AEC) is also referred as ECMP, i.e. Enrolment Client Multi Platform,
from its version 1.5 onwards. (Current Version : ECMP 3.3.4.5/76-3 OTA)
Multiplatform implies that the ECMP is now available for the Windows and
Linux operating system platforms.

Biometric Data
Demographic Data

• Compulsory data:
– Name, Age/Date of Birth, Photograph
– Gender and
– Address of the resident. All 10
Fingerprint
• Optional data:
– Mobile number Both Iris
– Email address
 II. AADHAAR ENROLMENT CENTRE HARDWARE / MANPOWER REQUIREMENT 39

Enrollment Station Enrollment Kit Enrollment Station

Manpower Requirement
• A well-lit room • Computer (Laptop/Desktop)
• Operator/Supervisor
(min 10’ x 7’) • Camera for Facial Image
• Verifier
• Table (min 2’x3’) • Fingerprint Slap scanner
(Nominated GSWS
• Regulated Electric supply • Iris Camera employee)
with 4 power outlets • Laser jet Printer
• Internet Connection • Scanner
(atleast 512 kbps speed) • Additional Monitor (90 degrees
• Seating for resident angle
• Light source for Face.
• White Screen for backdrop
• GPS
 III. Enrolment Kit & Enrolment Layout 40

Item-wise description
1 Laptop

1 2 2 2nd monitor for live data

verification by resident
3 Camera for photo capture
3
4 Iris scanner
5 Fingerprint slap scanner
4 5
6 Printer

7 Scanner

8 GPS Device
6 7 8
 IV. Enrolment Process :- 41

Start 1 2
Enrolment Demographics Data
Capture Biometrics Capture

Resident Demographic Data References (Docs) Biometrics

3 5 Printing,Scanning & Confirming

4 Review
6

Quality Checks

Biometric Devices
Camera
 V. New ECMP 3.3.4.5/76-3 OTA Features 42

I.Station Sync & Client

2 Step Registration Freeze
Recently introduced in 3.3.4.5 MAX_PACKETS_PER_DAY (150), key feature of OTA
OTA client , MAX_UNEXPORTED_PACKETS client
(500)
New Client MAX_UNUPLOADED_PACKETS A. provisions to
Registration: (500), update Over The
A. Involves “OTP to EA- CLIENT_SYNC_INTERVAL (more Air.
Admin” & than 3 days)
Auto upload of packets B. Reinstallation
B. “2 Step
Registration” Process II.Java 8 upgrade & Tatvik of ECMP will be no
(Activation by UIDAI) biometric slap scanner longer required for
device supported any
III.Rate Change for Updates change/update in
in Acknowledgement Slip ECMP later on.
 V. New ECMP 3.3.4.2/76-3 OTA Features 43

Session Management,
-operator sync/online login
will result in the creation of a
session with unique key
Auto Verification & Auto Sync &
• The session information will
Approval of Packet Upload Of
be encrypted with the resume - Packets will be auto approved
password and stored in the verified for consistency and Packets
ECMP client approved in the client after Packets will be synced
• The system validates that completion of each and uploaded
the operator has valid session enrolment/update automatically in the
during login
background when the
station is online(has
internet access).
 VI. Activities in ECMP OTA Client 44

Optr OTP is Auto Approval

2 Step
used as of EID after
Registration & Resume Pwd in scanning
Activation login Documents

Master Files Operator/Supr

Auto sync of
Upload & Sync On
EIDs to CIDR
Language Every 3rd Day

Auto Upload Of
Operator/Supe Daily GPS Enrolment/Update
rvisor Sync (Every 12 Packets
Onboarding Hours)* (No SFTP)
---One time Activity ----- ----------------Daily Activity ------------------
VII. Process in ECMP OTA Client 45

Enrolment Update
New Demographic
Enrolment Update
Child Biometric
Enrolment Update
Force
Full Update
Capture
 VII. Process in ECMP OTA Client 39

Enrolment Prerequisites
Before starting enrolment, Operators (Supervisors and Introducers
also) must be onboarded in the Aadhaar enrolment client application.
Filling up of the Enrolment Form by the resident
Verification of resident’s documents by the verifier
• Resident needs to carry original Proof of Identity (PoI), Proof of Address (PoA),
Date of Birth (DoB), Proof of Relationship (PoR) documents for verification
Preliminary Checks by the Verifier
• Confirm that the Enrolment Form and documents belong to the same resident
who is getting enrolled and the Enrolment Form has the resident’s
signature/thumbprint
• In case of Introducer/HoF based enrolment, check whether the
Introducer/HoF’s signature/thumbprint in the Form along with their details is
available
Enrolment Form
• The resident has to fill the Enrolment Form

• If the resident has any difficulty in filling the

Enrolment Form, the Verifier can guide the
resident in filling up the Form

• Verifier will verify the Enrolment Form details

and photocopies against PoI/PoA/DoB/PoR
documents

• Operator must enter enrolment data from

verified Enrolment Forms only
 Demographic Details Capture
• For Demographic Update- Make sure the name as in aadhaar is
entered in the Name of Resident column

• For DOB update , Only verified option is Allowed (no more

declaration or Approx while performing Update)

• For address change , complete details like C/O, Address ,

Pincode are to be entered (no individual update is
accepted)

• Make sure the post office in local language is auto filled

• Donot use any salutation in name or address

• Accept only original documents that were listed

• Affidavit /Notarized documents are not allowed

• Donot accept DOB update without any valid proof in original

 Demographic Details Capture ..contd

Transliteration Skills and Errors

 Demographic Details Capture ..contd
Activity – Demographic Capture
1. A Resident approaches along with his kid for enrolment for first time, what
operator should do?
2. A Resident approaches with no valid documents ?
3. A Resident doesn’t know DOB & possess POA ,what operator should do?
4. A Resident approaches for demo update for child below 5 years?
5. Can operator perform enrolment with out application based on the oral
description of resident ?
6. Can operator give his own mobile number during residents demographic details
capture?
7. A Resident who is a doctor ask operator to add Dr. as salutation in the name
field , what operator has to do?
8. Can operator add alias names for residents?
9. Pincodes are not reflecting during Demographic capture, what is the reason?
 Biometric Details Capture
• For Demo updates of elderly people, use IRIS as Biometric for verification (As success rate is high forIRIS than Finger print)

• Perform Forced Capture for the residents whose biometrics are not captured with UIDAI defined quality

• In case of Biometric update : ensure the type of bio update in the first screen of Update (either the request is
normal bio update or Mandatory update)

• Use Squint eye option if Both IRIS are not been able to captured correctly

• Strict adherence to Photo capture guidelines is required

• Exception photo is required to captured as per guidelines.

• Donot perform anomalous Biometric capture (finger or IRIS of two or more people in an EID)
 Biometric Details Capture .Contd

Photographs with Errors

The picture, when force captured or if the resident moves while capturing the image, results
in incorrect images, with 2 faces, no face, blurred face, wrong angle of face etc. The
Operator must ensure that all parameters are OK before accepting the image. Such data is
rejected by CIDR.

Example of some of the INCORRECTLY captured photos

 Biometric Details Capture .Contd
Activity – Biometric Capture
1. A Resident who has cataract wants to get enrol. Can the operator
capture the residents Iris?
2. A Resident approaches with glasses & a cap . What Operator Should
Do?
3. A senior resident meets with the accident and his hands are
amputated. How can be enrolled?
4. A Woman approaches for enrolment with her face covered as per
tradition , What Operator should do?
5. If Biometric capture is of not good quality , What operator has to do?
6. Can operator take a photo of photo if resident is not physically
available?
7. Can operator help resident while capture his/her biometrics?
 Appointment based data capture
A resident can book an appointment for enrolment /update
at any List of Aadhaar Enrolments centers in the respective 1
location from UIDAI Appointment portal and can avail
2
services at selected time slot , once booking appointment a
QR Code based appointment slip will be generated for
submission at AEK
3 5

1. UID No of the resident (required for Update of UID(

2. Type of the appointment ( Enrolment /Update) 4
3. Details of the resident for processing request(should
match with Document proofs)
6
4. Type of Proof documents that will be submitted
5. QR code based on the details entered
6. Aadhaar center details along with Time slot choosen
7. Verifiers signature after document verification at AEK
8. Applicant signature 7 8
 Capturing Appointment

Scanner selection Selection tab for

(Barcode / Flat scanner) Appointment details
capture

Appointment letter
scanning (PDF
attachment/Direct Scan)
Note: All the Resident
demographic details will be auto
Appointment number for populated in Demographics
confirmation page based on the appointment
number

60
Demograpic Screen

Resident gives Data Sharing consent

61
References Screen
PoI, PoA and DoB Douments are selected in the software

62
 Demographic Details Capture
Step 1
Login to latest ECMP
client using your
login credentials.

Step 2
Type the required
details in the
Personal Details
section.
In case of Child
Enrolment STEP 6 &
7 are not applicable
 Demographic Details Capture ..contd
Step 3
Fill all the Demographic
Details and Contact
Details including
Mobile Number and
email

Step 4
Click References tab
and select a document
from Date of Birth
proof (PoB) dropdown
menu.
 Demographic Details Capture ..contd
Step 5
Now, select the documents submitted
by the resident as Proof of address
(PoA) and Proof of Identity (PoI) and
choose the documents from the
dropdown menus.

Step 6
Note- Fill the Head of the Family
Details (for HuF enrolment only)

Enter the No. of Supporting

Documents based on the type of
Enrolment
 Precautions while capturing the Photo (Facial Image)
Only Neutral Face image shall be captured ( Face should not be covered by hair/sunglasses
/side pose/non white background, improper portrait area)

66
 Photograph Screen
Operator makes Resident sit in correct posture and takes the facial
image (photograph)
 Fingerprints > Guidelines for Fingerprint Scanning Contd…

The proper way of placing the fingers on the platen are illustrated in Figure 14.

Figure 14: Correct way of placing fingers on the fingerprint scanner platen
Finger Prints Capture

All 4+4+2 finger prints are capture

69
 Fingerprints > Guidelines for Fingerprint Scanning Contd…

The Operator should

use lint free cloth to
clean the platen
periodically. The
procedure for
cleaning the device
is illustrated in
Figure 16.
Figure 16: Cleaning the fingerprint scanner

70
Finger Print Screen
Operator captures the Finger Prints of 10 fingers

71
 Iris Capture

Parts of Eye
Parts of Eye

Method to capure Iris

72
 The Iris > Iris Capturing Device Contd…
• Iris Capturing Device is a lightweight device. When the device is placed
properly, it is able to automatically focus the iris. It can also adjust to
various lighting conditions automatically.

Figure 21: Iris image capture and resulting image

 Iris Screen
Operator capture the Iris of Resident

74
 Review Screen
Resident can check and request for correction his/her demographic
against the entered details by operator

75
 Generate Enrolment ID and Print Acknowledgement & Consent form

• On clicking the Save button a dialog-box confirming Success, the Enrolment

ID and the option to print a receipt will be displayed.
You can select
regional language
option
Step EID/URN
12 Number Click Print
Receipt

Figure 45: Enrolment Completion Confirmation Window

• Check the Generate receipt in regional language checkbox to print the receipt in the local
language as set in the ECA. Otherwise, the Acknowledgement would be printed in English.

• Click the Print Receipt button in the confirmation message box to generate and print an
Acknowledgement and Consent for Enrolment.
 Generate Enrolment ID and Print Ack & Consent contd..
EID(2nd 14 digit
EID(1st 14 part)
digit part)

Finger Captured
(If Quality check is
passed)

Type of
POI/POA Biometrics
selected &
Captured
Scanned

Resident
Sign
Prices
List
Operator
Sign
 Scan and Attach Documents
Step 13

• Mandatory Scanning of
Supporting Documents,
Acknowledgement Slip
and Aadhaar Enrolment
Form
 Scan and Attach Documents …contd
• To attach a previously scanned
document, click on the Attach ( )
icon. Scanned document file type
should be PDF, file size should be less
than 300 KB and file name should
contain EID of the current enrolment or
resident’s name and type of
document (poi, poa etc.).
• To scan and attach a document, select
the connected scanner from the
Scanner drop down list, select the
required DPI (dots per inch) from the
Dpi drop down list, select the Scan
mode (colour or black and white),
place the document to be scanned in
the scanner and click on the Scan (
) icon.
 Scan and Attach Documents contd..

• After Attaching Documents, the Next Enrolment button is enabled. You can
either print once again or press Next Enrolment to start new enrolment. The
option of printing again is provided to deal with possible printer issues (like
paper jam, poor quality print, etc).

Click Next
Enrolment
button to start
new enrolment
VIII. Enrolment/Update Process 81

Chapter 6

Exception Handling

Questions :
10
 Biometric Exception Handling 82

Problem Exceptions in Handling

Suggestions
Fingerprint Image Capture
Missing / 1. The type of exception must be explicitly marked in the
amputated / software along with Exception photograph.
bandaged fingers
2. The fingerprints of remaining fingers are captured.
3. Resident must be asked to confirm about this condition
before proceeding
Problem Exceptions in Handling Suggestions
Iris Image Capture
1. If capturing Iris image is not possible due to non-existence
Capturing of one or both eyes or bandage across one or both eyes /
any other deformity or disease, the same has to be
Iris image is recorded in the system.
not possible 2. Resident must be asked to confirm about this condition
before proceeding
1. The type of exception must be explicitly marked in the
software along with Exception photograph.
Squint /
2. If there is exception in one iris, the second iris must be
disoriented captured.
eye 3. Resident must be asked to confirm about this condition
 Biometric Exception Handling contd.. 83

Capturing the Biometric Exceptions in the Enrolment Client

Click on Biometric Exception button provide exception 84

Biometric
Exception
 Capturing Residents Biometric Exceptions 85

Specifying Exceptions
All exceptions are to be indicated here

Specify the resident’s biometric

exceptions by clicking on the
specific part of the image.
If the resident has extra finger/s, ignore
the extra finger (this will not be
captured as a Biometric exception).

Bandaged and finger’s with wounds,

can also be marked exception.
 Capturing the Biometric Exceptions in the Enrolment Client 86

All exceptions are captured at one go, by clicking the

Biometric Exceptions Capture button
• If the resident has an extra finger/s, the Operator
needs to ignore the extra finger
• The extra finger will not be captured as a Biometric
exception.
• In such a case, the operator shall assist the resident
in the fingerprint capture to avoid
capture of the extra finger/s.

While capturing the photograph of the exception:

• Palms should face the camera
• Face and both the hands should be in the frame
 Capturing the Biometric Exceptions in the Enrolment Client 87

Correct Biometric Exception Capture

* Two Photographs will be taken in Biometric Exception Cases as shown

above.
 Data Quality Error- Biometric Exception 88

Biometric Exception rejects due to:

Exception Exception
Exception
photo Not as photo of
photo is of
per Different
some object
guidelines person

Exception No Exception
Bad quality
available/visible in
photo is photo exception photo Full photo in
of photo/poor Fingerprints or Full
exception
IRIS incorrectly
quality recorded as missing. photo
Data Quality Error- Biometric Exception 89
 Capturing Residents Biometric – Least Quality (Force Capture..) 90

Residents whose Biometrics quality is

Force very low & not even captured with
ECMP required %(Default 50%),
Capture Operator has to perform Force Capture
of the Residents Biometrics

Steps
All 4 attempts of the Biometric capture (IRIS/FP) are to be
made and to be captured irrespective of the Quality %
Operator Should not delete any attempts from the capture
window
Operator has to ensure all the Capture attempts are been
made by the same resident only
(Should not allow other resident to provide Bio metrics)
 Print Aadhaar
ECMP has embedded with feature called Find Aadhaar

• If residents has misplaced acknowledgement slips But Aadhaar generated which

resident is not aware.
• Resident lost Aadhaar letter and Aadhaar number may not be remembered. –
Can be retrieved through Demographic Details
• Resident might be aware of Aadhaar number but mobile number is not
registered. Hence He/she is unable to download eAadhaar from Web Portal
• Requirements:
• RD enabled Single Fingerprint Device for Online Resident & Operator
Authentication
RD Enabled FP
Device
Option1: Enter UID
Option2: Enter 28 digit EID/ or 14 digit ENO
Option3: Enter Demographic details

Option 4

Full Name

Pincode

Gender
 e-Aadhaar file path

C:\UID Authority of India

PDF file with name Eaadhaar (will be truncated on every new print aadhaar request)
PWD Protected : First 4 letters of Resident name in Caps + Year of Birth (**** + ****)
 Security Checks in : ECMP -Client Freeze 97

Max packet creation per day > 150 EIDs

Un-Exported packet > 1001 EIDs
Un-uploaded packets > 3 days
GPS co-ordinates not captured > 12 hours
Packets sync not done > 3 days
Operator Sync not done > 3 days
 Sync Validations 98

Registrar is Active / In Active

Enrolment Agency is Active / In Active

Machine-ID not Blacklisted

Operator/Supervisor Active

Operator/Supervisor Not Blacklisted

Reports

EOD Report Integrity Failed BE Report BE Summary Print Aadhaar

Report Report Report

• Date range search • Date range search • Date range search • Date range search • Date range search
(Max 30 days) (Max 30 days) (Max 30 days) (Max 30 days) (Max 30 days)
• Tabulated details • Tabulated details of all
of all enrolments/updates in • Tabulated details of all • Status of BE • Tabulated details of
enrolments/updat the date range which Biometric Exception enrolments/Updates UIDs/EID/Advance
es in the date got failed for integrity enrolments/updates in abstract report for the search based Print
check (Local the date given date range Aadhaar Requests
range
verification of EID were provided
• Upload Status &
packet prior to • Charges Collected is
Processing status
verification & provided
of the EID is approval)
available • EID will be uploaded
• Charges collected as Dead Packet
is provided

99
Enrolment Reports .. Contd MIS Reports Tab

100
 Training Preface & Objectives 101

Aadhaar
Training

Chapter 7
Guidelines for Enrolment
Operator/ Supervisor on
Quality of Enrolment/Update

Questions
:20
 CLASSIFICATION OF DIFFERENT TYPES OF ERRORS 102

1. DEMOGRAPHIC ERROR 5. PHOTO ON PHOTO

 These are errors in resident name, address,
 When a photo is of other
gender, date of birth and poor quality
photograph and/or non human.
photograph.

2. BIOMETRIC Exception I(BE-I) 6. USE OF

 Full Finger Prints or Full Iris incorrectly UNPARLIAMENTARY/ABUSIVE
recorded as missing. LANGUAGE IN RESIDENT’S
 Photo of Photo within a BE. DEMOGRAPHICS.
 Exception Photo of a different person.
 Exception Photo of an object.
7. ENROLMENT WITH FAKE/NO
3. BIOMETRIC Exception II(BE-II)
POI/POA, FUDGED CONSENT
 Bad quality photo in exception photo.
SLIP GENERATION/ANY
 Exception not visible in exception photo.
4. BIOMETRIC Exception III(BE-III) ENROLMENT DONE DY
 Photo not as per guidelines. TAMPERING UIDAI SOFTWARE.
 1. Demographic Errors Committed by Enrolment Operators 103

Fields Do‟s and Don‟ts

• should verify and match the name carefully against the Proof Document
• Do not include any junk value or use any un parliamentary language,
• The name should not include any salutation like Mr. Ms. Smt. Dr. etc, else, such enrolments
Name will get rejected.
• The transliteration in local language should match with the name in English.
Gender • The gender of the person should be captured correctly.
• Date of birth of the resident should be captured correctly as per the proof document
submitted in case of verified case.
Age
• should verify and match the Address carefully against the Proof
Address • NO junk value or use any un parliamentary language,
• The transliteration in local language should match with the address in English.
• Full Address include details like house no/name, locality, street, City/Town/Village, Pin Code
etc. needed to be captured

• Photograph of the resident should be captured correctly as per guidelines

Photograph • The photo should be neither too dark nor too bright.
• The face of the resident should be clearly visible and identifiable.
 2. Process Errors Committed by Enrolment Operators 104

Process Description
Enrolment Operator/Supervisor should make sure that photo is not taken from:
Capturing Hard copy of photo (passport photo etc.)
Resident Photo on a monitor
Photograph Photo on a mobile device
Photo from magazine/ newspaper/ book/ poster
The photograph should be clear and not blurred. There should be sufficient light while
capturing the photograph.
The Enrolment Operator/Supervisor should verify the proof documents submitted by
the resident and ensure the following:
Verification of 1. The Name, address, DOB should match with the Proof document submitted.
Documents
2. Should accept only valid and approved proof documents as per UIDAI list of
approved documents.
3. Should scan the documents completely & should be clear and readable.
4. Should not accept any fraudulent/tampered document as proof.
5. The document name selected on the client should match with the proof document
submitted.
 3. Document Errors Committed by Enrolment Operators 105

Document Error Reject Reason

Any document scanned as POI/POA/POR/POB which is not in the
list of approved documents will be rejected
If Name/Photo is missing in POI document, then it will be rejected
For example, ration card can be used as POI only if it has both Name
and Photo of resident
Aadhaar Card/letter scanned as POI/POA/POR/DOB will be rejected
Invalid In case of certificate issued by authorized person as per the
approved list, Photo of resident is mandatory and it should have
Document stamp and signature of the person issuing the certificate, else it will
be rejected
If the document which is attached as POI/POA/POR/POB has
expired, it will be rejected
When Voter ID card is submitted as POA, both sides of the ID card
need to be scanned, else it will be rejected.
 Enrolments – Simple Care 106

Ensure that Beneficiary is provided with EID during Enrolment.

Encourage Resident to verify the details before Confirming the

enrolment/update
Demographic
Ensure quality in enrolments Data & Bio
metric
Capture
Guidelines for
Process errors (Photo of Photo and BE) EA-Operators

Transliteration errors

Accept only IF valid Document Proofs were identified

Scanning of only Original Documents (No Photocopies)

 Quick Observations: Contd.. 107

ECMP :

- O2O (Online to Offline) application

- 2 certified Persons are required to perform Enrolment (Operator & Supervisor)

- Exception photo for Biometric Exception residents need to be taken

- Child < 5 years are to be enrolled using Parent / HOF Aadhaar/EID & Bio metrics

- Biometrics captured – Face, Finger prints (4+4+2), IRIS (LE+RE)

- Original POI/POA/DOB/POR should be verified and same details are to be

entered & finally scanned
 Training Preface & Objectives 108

Aadhaar
Training

Chapter 8
Offences and Penalties

Questions
:5
 Offences and Penalties as per Aadhaar Act and Regulations 109

Penalty for impersonation

Offence Penalty
 Imprisonment for 3 years
impersonates or intention or attempts to
impersonate another person (Dead or Or
alive), (real or imaginary) by providing  Fine of up to Rs. 10,000
any false demographic or biometric Or both
information

 Imprisonment for a term which

Whoever, not being authorised to collect may extend to 3 years and
identity information under the provisions  A fine which may extend to
of this Act, by words, conduct or Rs. 10,000
demeanour pretends that he is  In case of companies, the fine
authorised to do so may extend to Rs. 1 lakh or
both
 Offences and Penalties as per Aadhaar Act and Regulations 110

Penalty for disclosing identity information

Offence Penalty

Whoever, intentionally discloses,

transmits, copies or otherwise
disseminates any identity
information collected in the course  Imprisonment for 3 years
of enrolment or authentication to Or
any person not authorized under  Fine of up to Rs. 10,000
this Act or regulations made there
under or in contravention of any Or both
agreement or arrangement entered
into pursuant to the provisions of
this Act
 Offences and Penalties as per Aadhaar Act and Regulations 111

Penalty for unauthorised access to the CIDR

Offence Penalty
Whoever, not being authorised by the Authority, intentionally:
a.Accesses or secures access to the Central Identities Data Repository (CIDR)
b.Downloads, copies or extracts any data from the CIDR or stored in any
removable storage medium
c.Introduces or causes to be introduced any virus or other computer
contaminant in the CIDR  Imprisonment for a
d.Damages or causes to be damaged the data in the CIDR
e.Disrupts or causes disruption of the access to the CIDR
term which may
f.Denies or causes a denial of access to any person who is authorised to extend to 3 years and
access the CIDR
g.Reveals any information in contravention of sub-section (5) of Section 28,
 A fine which shall not
or shares, uses or displays information in contravention of Section 29 or be less than Rs. 10
assists any person in any of the aforementioned acts
h.Destroys, deletes or alters any information stored in any removable lakh
storage media or in the CIDR or diminishes its value or utility or affects it
injuriously by any means or
i.Steals, conceals, destroys or alters or causes any person to steal, conceal,
destroy or alter any computer source code used by the Authority with an
intention to cause damage
 Offences and Penalties as per Aadhaar Act and Regulations 112

Penalty for tampering with data in CIDR

Offence Penalty
Whoever, not being authorised by the  Imprisonment for a term which may
Authority, uses or tampers with the data in extend to 3 years and
the CIDR or in any removable storage  A fine which may extend to Rs.
medium with the intent of modifying 10,000
information relating to Aadhaar number
holder or discovering any information
thereof
Penalty for unauthorised use by requesting entity
 Imprisonment for a term which may
extend to 3 years and
Whoever, being a requesting entity, uses the
identity information of an individual in  A fine which may extend to Rs. 10,000
contravention of sub-section (3) of section 8  In case of companies, the fine may
extend to Rs. 1 lakh or both
 Offences and Penalties as per Aadhaar Act and Regulations 113

Penalty for non-compliance with intimation requirements

Offence Penalty
Whoever, being an enrolling agency or a  Imprisonment for a term which may
requesting entity, fails to comply with the extend to 3 years and
requirements of sub-section (2) of Section 3  A fine which may extend to Rs.
or sub-section (3) of Section 8 10,000
 In case of companies, the fine may
extend to Rs. 1 lakh or both
General penalty
 Imprisonment for a term which may
extend to 1 year and
Whoever commits an offence under this Act
or any rules or regulations made there under  A fine which may extend to Rs. 25,000
for which no specific penalty is provided  In case of companies, the fine may
elsewhere than this section extend to Rs. 1 lakh or both
Error Categorization – Types of Errors – Data Quality Errors

Intentional
Document
Fraud Grave
Errors
Errors (Corruption
Errors
)

Demogra Biometric
phic erros errors

Un
Photo of
Photo/ Parliament Grave
Non Human
ary Errors
Language
 Offenses and Penalties for DE,BE, Process,Document Errors
S.No Nature of Deficiency Financial Disincentive Action on Operators
Gross violation of the stipulated guidelines with Suspension of operator for 5
potential intent of fraud-tampering of UIDAI’s Amount RS 1,00,000 per years.
1.
software(BYPASS of operator/supervisor machine
Biometrics)
Gross violation of the stipulated guidelines with Suspension of operator for 1
potential intent of fraud-
year.
1. Overcharging resident for UIDAI
services/involved in corrupt practices. Amount RS 50,000 per
2.
2. For running unauthorized enrolment center incident.
found during inspections.
3. Found involved in corrupt practices based on
the outbound dialer survey
Biometric Error I(BE-I) For monthly cumulative BE I errors
1. Full finger prints or full iris incorrectly 1. For 1 or more cases suspension
recorded as missing. of operator for retraining
Amount of RS 10,000 Per 2. For 5 or more cases suspension
3. 2. Photo of photo with in a Biometric
packet of operator for 5 years
exception Appropriate legal action needs to
3. Exception photo of a different person be taken if cumulative error is >=1
4. Exception photo of an object
 Offenses and Penalties for DE,BE, Process,Document Errors
Photo of photo (POP) For monthly cumulative POP errors
1. When a photo is of other photograph/ 3. For 1 or more cases suspension of
or Non Human Amount of RS 10,000 Per operator for 1 year
4 packet 4. For 5 or more cases suspension of
operator for 5 years
Appropriate legal action needs to be
taken if cumulative error is >=1.

Use of unparliamentarily For monthly cumulative such errors

1. For 1 or more cases suspension of
language/abusive language in
Amount of RS 1,000 operator for retraining
5 residents demographics 2. For 5 or more cases suspension of
Per packet operator for 5 years
Appropriate legal action needs to be
taken if cumulative error is >=1.

Document Error (DOE I) For monthly cumulative DOE-I errors

1. For 1 or more cases suspension of
1. Fraudulent document
Amount of RS operator for retraining
6 2. Missing document 2. For 5 or more cases suspension of
10,000 Per packet operator for 5 years
Appropriate legal action needs to be
taken if cumulative error is >=1.
 Offenses and Penalties for DE,BE, Process,Document Errors
7 Document Error (DOE II) For monthly cumulative DOE-II errors
1. Poor quality document
Amount of Rs 25 per packet. 1. For 30 or more cases suspension of
2. Invalid document operator for re training
3. Demographic data mismatch
8 Delay in upload of enrolment packet after 20 days Amount of Rs 50 per packet.
from date of enrolment

9 Sync but not uploaded up to 30 days from date of Amount of Rs 50 per packet.
enrolment is deemed to be lost packet

10 Delay in upload of enrolment packet after 10 days

from date of enrolment Amount of Rs 25 per packet.

11 Biometric Error II (BE-II) For monthly cumulative BE-II errors

1. Bad quality photo in exception photo Amount of Rs 25 per packet.
1. For 30 or more cases suspension of
2. Exception not visible in exception photo operator for 1 year
12 Biometric Error III(BE-III) For monthly cumulative BE-III errors
1. Photo not as per guidelines Amount of Rs 25 per packet. 1. For 30 or more cases suspension of
operator for re training
13 Demographic Error (DE) For monthly cumulative BE-III errors
1. Gender/Photo mismatch Amount of Rs 25 per packet. 1. For 30 or more cases suspension of
2. Age/Photo Mismatch operator for re training
3. Error in Name/incomplete Address
4. Relationship mismatch
 Training Preface & Objectives 118

Aadhaar
Training

Chapter 9
Guidelines for the Enrolment Staff to
Improve Customer Satisfaction and
avoid Fraud and Corruption

Questions :
20
 Guidelines to Improve Resident Satisfaction 119

1. Any deviations in abiding with the rules and regulations laid out for carrying out Aadhaar enrolment and update
by the Authority, then immediately report to the authority concerned.
Follow the given hierarchy to report deviations: Sample Escalation Matrix (Needs to be displayed at each Centre)

Centre Address :

EA Name and Code :

Operator Name and Contact Number :
Supervisor Name and Contact Number :

EA (Nodal Officer) Name and Contact Number :

Operator Supervisor EA (Nodal Officer) RO (Concerned)

2. Operator should give priority treatment to senior citizens and differently-abled residents

In case of senior citizens: In case of differently-able persons or a residents

with Biometric exceptions:
Operator should try to capture all the Biometrics i.e., Operator should mark that specific exception only in the
10 Finger Prints, 2 Iris and Photograph. software and capture all other Biometrics.
In case Biometric Device is unable to detect Operator has to capture exception photograph with clearly
depicting the exception.
Biometrics of senior citizens, operator should try the
force capture option.
 DO’s for Enrolment Agency (contd..) 120

TO IMPROVE CUSTOMER SATISFACTION

Enrolment Agency  Ensure a operator/supervisor on-boarding: Use one password for multiple
 Ensure proper training of operators with the sets of Operator IDs
help of UIDAI Regional Office No two Operators should have
 Facilitate proper seating to ensure the same Operator ID (User
recording of quality data by operator code)
 Set up 'Help Desk' to ensure crowd and time
Avoid force capture of
management and address residents' queries
biometrics of operators or
 Make available at least one laptop back-up at supervisors at the time of on-
each enrolment centre boarding
 Make available Sufficient Application Uncertified operator/supervisor
Forms should not be deployed
 Deploy only UIDAI approved biometric Do not compromise on the
devices. standard of equipment
 Sensitise the Supervisor /operator on the deployed at enrolment stations
importance of capturing their finger prints
clearly at the end of each enrolment
 Rate Card is pasted at each Enrolment Center
DO’s EA Staff- Operator/Supervisor 121

Technical Skills Soft Skills

Operators should : Operators should:
• Know how to operate the • Know how to communicate with
authentication devices residents
• Be able to perform best finger • Know how to manage crowd at
detection when beneficiary disbursement points
authenticates for the first time • Have an eye for detail
• Be well-versed with the • Plan and organise work
processes given in
• Monitor and report frauds
operator’s manual
provided by the • Have an escalation matrix handy
department
 Grievance : Aadhaar Retrieving ( Using UID) 122

Reasons for Aadhaar Retrieval:

Aadhaar Generation: 90 days
• To seed Aadhaar to Govt
Depts
. Depends on Upload of EID to CIDR
• Letter does not reach even
after 90 days . Not uploaded beyond 90 days is
treated as lost
• Lost their EID/UID Slip

Mode of Delivery:
Delivery of Aadhaar: 1. Through INDIA POST
Normally, it takes up to 90 days from the day of receipt 2. Downloaded from the UIDAI website using registered
of enrolment packet by UIDAI's CIDR to deliver mobile number
Aadhaar to the address 3. download M-Aadhaar using the registered mobile
number
4. Re print Aadhaar letter , delivered by Speed Post
 Grievance : Aadhaar Retrieving ( Using EID) 123

Resident to visit
https://eaadhaar.uidai.gov.i
Resident to SMS on
n/ 51969, type:
• Enter EID number, • UID STATUS < 14-digit
registered mobile number to EID > OR
receive OTP and download • UID STATUS < 28-digit
a PDF of the Aadhaar letter EID >
(e-Aadhaar)

Resident can retrieve Aadhaar

by visiting A resident can also call
https://https://resident.uidai.g 1947
ov.in/lost-uideid A resident can also do
Requires the EID number, email correspondence on
registered mobile number and [email protected]
OTP
124
New Charges/Prices Wef . 01-05-2020 125

125
UIDAI Regional Office-Hyderabad, 6th Floor, East Block, Swarna Jayanthi Complex, Beside Maitrivanam, Ameerpet
Hyderabad-500 038, Telangana Reception : 040-23739269 Grievance : 040-23739266
126
 Sample Gazeeted Officer Declaration letter
Understanding Aadhaar Enrolment and Update

Shall certify on Attached certificate format

UIDAI RO
 The form can be read in three parts:

1.Instruction and Date.

2.Resident Details.

3.Certifier Details.

4.Check List

UIDAI RO
 1. Instruction and Date

The Document is Valid

for Three Months only
from the date of Issue.

UIDAI RO
 1. Instruction and Date

Hence it is mandatory
to have date mentioned
on the form.

UIDAI RO
 2. Resident Details.

Select the relevant

Boxes

UIDAI RO
 2. Resident Details.

Ensure AADHAAR
number is there in case
of Update

UIDAI RO
 2. Resident Details.

Full name of the resident

should be mentioned in
Caps

UIDAI RO
 2. Resident Details.

C/o and Address should be

written clearly

UIDAI RO
 2. Resident Details.

DOB is required in case of new

enrolment or DOB update

UIDAI RO
 2. Resident Details.

Resident Photo with certifier’s

cross signature and stamp is
mandatory

UIDAI RO
 2. Resident Details.

Resident’s signature/thumb
impression must be there

UIDAI RO
 3. Certifier Details.

Certifier’s details are must and

should be readable

UIDAI RO
 3. Certifier Details.

Relevant check box must have

been selected

UIDAI RO
 3. Certifier Details.

Certifier’s signature and stamp

should be available

UIDAI RO
 3. Certifier Details.

Relevant document name

should be been selected in
client

UIDAI RO
 Check List
1. The Document is Valid for Three Months only from the date
of Issue.
2. Hence it is mandatory to have date mentioned on the form.

3. Relevant Boxes should be selected in Resident details part.

4. Ensure AADHAAR number is there in case of Update
5. Full name of the resident should be mentioned in Caps.
6. C/o and Address should be written clearly
7. DOB is required in case of new enrolment or DOB update
8. Resident Photo with certifier’s cross signature and stamp is
mandatory.
9. Resident’s signature/thumb impression must be there.

10. Certifier’s details are must and should be readable.

11. Relevant check box must have been selected for type of
certifier.
UIDAI RO 12. Relevant document name should be been selected in
List of Approved
Documents for Proof

UIDAI RO
 ECMP 3.3.4.2/11-1 OTA Installation Process

Install the ECMP 3.3.4.2/85-1 NW setup in to destination Folder C:/

Installation of the Device VDMs (Finger Print, IRIS, GPS)

Copying the User Credential file to Config folder of Aadhaar S/w

Upload of Master data , Registrar Data – Using ECA

Performing 2 step Authentication ,Client Registration & Operator Onboarding –
Using ECA
Change of Local Language

Opening of ECMP Application & logging with the On boarded Optr/Supervisor

Perform Initial Sync of Client & Operator with CIDR

Installation Process & Configuration process for ECMP OTA Client

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 ECMP 3.3.4.2 /11-1 OTA Installation Process - Registration
• Close ECA and re-login ECA to reflect the registrar data.
• Click on “Client Identity” tab.
• Select Registrar ITE&C(816) and Enrolment Agency GVWV&GSWS (2935)
• Enter 5 digit station ID and location Code(11 digits) and click on “Save”
• Enter user ID and password of the UIDAI admin portal login.
• Click on “Generate OTP ” button. (OTP will be sent to EA Admin Registered mobile/Email)
• Enter OTP & Submit (On validation, ECA Pops up with MSG: Registration completed & activation pending)
• Send Registered Station ID, Machine ID ,Version ,Optr ID to UIDAI RO for activation

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 ECMP 3.3.4.2/11-1 Installation Process - Operator OnBoarding

• Upon Activation of Station, Open ECA &

• Click on Local Enrolment tab.
• Select the user ID of operator to onbaord.
• Click “start enrolment”.

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 ECMP 3.3.4.2/11-1 Installation Process - Operator OnBoarding (Contd)

• Select the fingers or IRIS if any exception in biometrics and click on capture IRIS
• Capture IRIS and click on capture Finger Prints
• Capture left slap, right slap and both thumbs.
• Click “Enrol User”

Note: Keep Exemption for Fingers that shall not be on-boarded (IRIS are mandatory)

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 Capturing IRIS - Local On-boarding (ECA)

Note: Maximum Capture Quality is to be attained (Repeat attempts to achieve quality)

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 Capturing Finger Print - Local On-boarding (ECA)

Note: Maximum Capture Quality is to be attained (Repeat attempts to achieve quality)

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 ECMP 3.3.4.2/11-1 OTA Installation Process - Local Language Settings

• After Onboarding of the operator is completed , click on “Demographic screen” tab.

• Select the local language as per region Enrolment center location.
• Check the “Change for the whole application” check box.
• Click on Save changes.

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 ECMP 3.3.4.2/11-1 OTA Installation Process - Initial Client Sync
• Close ECA.
• Open the Aadhaar enrolment client by clicking the icon on Desktop.
• Select the User ID from available list to login.
• Enter windows user password.
• Capture Biometric.
• Click on Login.

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 ECMP 3.3.4.2/11-1 OTA Installation Process - Initial Client Sync (contd..)

GPS Capture

• Click Processes  GPS Details. GPS Details screen will appear.

• Select the Baud rate from the Baud rate drop down list.
• Click on the Start GPS button. Application displays start message.
• Once GPS is ready, the Latitude, Longitude and Altitude are displayed on the screen.
• After the co-ordinates are displayed, click on the Stop GPS button. Application displays
stop message.
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 ECMP 3.3.4.2/11-1 OTA Installation Process - Initial Sync(Contd)

• Click on GoTo Sync page for operator Sync with server

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 ECMP 3.3.4.2/11-1 OTA Installation Process - Operator Sync

• Enter Enrolment center address(Type

Bank name and branch also)

• Choose Center Type as “Permanent“

• Enter the pincode and select the

VTC(State, District, Sub-district and VTC
will be filled automatically.)

• Select the post office from list. Click on

Ok button.

• Choose Option False for Whitelisted for

BE tab

• Press OK – for Verification

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 ECMP 3.3.4.2/11-1 OTA Installation Process - Operator Sync (Contd..)

• OTP will be sent

Operator registered
mobile.

• Enter OTP and capture

biometric.
(Choose any of the
Modality)

• Click on ok button.

Note: Operator/Supervisor with His/Her Mobile registered to Aadhaar Number can only perform
Operator/Supervisor Sync & can perform Enrolments/Updates
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 Certification Exam Registration Process

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 Certification Test Structure
Sl No Module Name No Of Duration
Questions
1 Introduction to UIDAI and Aadhaar 5 5
2 Registrar, Enrolling Agency and Enrolment Staff 20 30
3 On boarding of Enrolment Agency and Staff 5 35
4 Aadhaar Enrolment and Update Process 10 10
5 Capturing Demographic and Biometric Update and use of clients 15 15

6 Exceptional Handling 10 10
7 Guidelines for Enrolment Operator/Supervisor on Quality of 20 20
Enrolment/Update
8 Offenses and Penalties 5 5
9 Guidelines to Improve Customer Satisfaction and Avoid Fraud 20 20

Total 110 110

- Total Duration Of Test 105 Minutes (1 hour 45 minutes)
- All Questions are Multiple Choice type
Question Bank for ECMP online Exam

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 TESTING AND CERTIFICATION FRAMEWORK (1/2)

* Question Bank with 510 Questions for Operator/Supervisor Certification is available in 13 regional languages(Hindi, English, Odiya, Bengali, Assamese, Kannad,
Malayalam, Tamil, Punjabi, Gujarati, Marathi, Telugu, and Urdu)

** Test Duration is 110 minutes

*** Fully Text-based - Multiple Choice Question (MCQ)

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 Pre requisites

Procedure for obtain paperless offline e-KYC @

https://resident.uidai.gov.in/my-aadhaar/avail-
aadhaar-services/aadhaar-paperless-offline-e-kyc-
beta.html
•Enter Aadhaar number or Virtual ID.
•Enter security code
•Click on generate OTP or enter TOTP(if mAadhaar
is installed and TOTP available)
•Enter OTP(received on registered Mobile) or
TOTP
•Enter share Code to extarct downloaded offline
eKYC file. (As per candidate wish)
•Offline e-KYC will be downloaded zip format.
(Note: Remembering of Password kept for offline
ekyc is Mandatory)

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 Create your login credentials
Login to https://uidai.nseitexams.com
Click on Create new User Button.

•Chose offline e-KYC file which is downloaded and

click on upload
•Enter share code which was enter during download
of offline e-KYC file and click on exctract.

•Enter mobile number which is registered with

Aadhaar and click on validate.
•Validated message will be displayed.
•Click on send mobile OTP.
•NSEit will sms on Mobile number.
•Enter OTP and click on verify OTP.
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  After success full verification of mobile number, check the
declaration checkbox.
 Enter Email ID/Mobile number and click on Show XML
Content

 Your details like name, DOB and Gender, will

displayed along with Photograph.
 Please check and click on confirm.

 User Id and password will be generated ( Plz Note Down

the Password)
 Also user id and password will be sent to Mobile number.
 Click on message : “ Please Click here for Login”.

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 Login of the USER to complete Registration:

Enter the user id password which is received on Mobile.

 Enter the earier password received on mobile @ Old Password section

 Enter new password as per your choice @ New Password section
 Re-enter the new password & confirm new password section.
 Select secret question option.
 Enter the answer as per your choice.
 Click on change password

Read the terms and conditions and select the check box of
Terms and condition

Click on Continue.

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  Please education Qualifications
 Select level of Exam as UIDAI
Certification for
Operator/supervisor
 Select Exam language
 Select Enrolment agency as 9999-
Freelancer as BSNL EA not mapped.
 Select Preferred Test State
 Select Preferred city
 Select Preferred Test Center Name
 And click Save and continue.

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  Verify the details displayed on page click on
Proceed to Submit.

 Click on declaration Check Box

 Click on Submit Application form

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 Payment Updation Tab :

 Click on Payment Selection in top row as below

 If challan is paid in Bank before 24 hours Select already

paid button and proceed to pay.
 If candidate wants to pay online Select Online button
and click on Proceed to pay.

 Click Ok on alert.

 If Already Paid
 Enter Journal Number given by bank.
 Enter Branch code
 Click on Submit
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 Online Payment Method:
 Pay the amount using Debit/Credit card

Online Payment Method:

 Choose the appropriate method and follow the on screen directions to complete payment

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 Slot Selection :
 Upon the payment completion ,the paid amount will be reconciled based on the
payment made & new selection tab by name “ Book Slot will appear on the next
login “
 Choose the selection Book Slot and proceed as below:
 Select the state & District/VTC & Test center (Note : Choose Test Center starting
with NSEIT)
 Portal will show all the available dates for taking test
 Choose the date in the drop down and press submit
 In the shown table with Slot Timings , plz press book seat
 Confirm the Seat bookin, which will show popup message Seat booked completed
 Download the admit card for taking certification test
Note:
 On the date of test ,candidate is required to carry Admit Card & any original ID card for taking
certification test at pre allotted time slot. (no delay is allowed )
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