L2 Support Application Engineer (REMOTE) - Job remote - Datanet Systems Software - BestJobs.eu https://www.bestjobs.eu/ro/loc-de-munca/l2-support-application-engineer-remote?pos=102&list=26...

Detalii loc de munca

L2 Support Application Engineer (REMOTE)

Middle (2-5 ani), Senior (5-10 ani)

Job remote

Full time; 1 posturi

Datanet Systems Software

Aptitudini

We’re looking for a talented Engineer who has the experience necessary to help maintain our existing infrastructure and
troubleshoot problems as they arise. We’re a growing company with a team of highly dedicated IT professionals who give their all
to help our enterprise flourish. The ideal candidate for this position can prioritize mission-critical tasks and coordinate the
construction and expansion of our systems, so updates and other maintenance tasks don’t get in the way of daily operations. We’re
interested in automating as many of our processes as possible to reduce the potential for human error.

Responsibilities:

DevOps abilities (Design and execute automated software deployments, also maintaining CI/CD pipeline)
Troubleshooting & resolving complex technical issues in the customer environment.
Share best practices to reduce problem occurrences.
Present the action plan to the customer and take consent. Also, ensure there is no adverse impact of the action plan on the
network.
Replicate customer environment in Lab.
Escalate the issue promptly.
Keep customers informed and set realistic expectations on issue resolution.
Contribute to Knowledge Management.
Communication with the project team and with the client.
Create/Update the operational documentation and procedures.
Create reports

Managing the next generation of provisioning software platforms.

Timely responding to customers’ inquiries. Logs cases, provides information & troubleshoots to solve customer problems
according to the company’s KPIs for the business.
Manages customer expectations by taking into consideration the entitlement and identifying customer problems.
Keeps customers informed, sets and follows commitments, and keeps precise case documentation and case ownership.
Timely elevates and escalates to the next level when the case is complex.
Participates in projects for process or quality improvements.
Manages multiple tasks or cases simultaneously with minimal supervision.
Participates in the On-Call rotation schema.
Active and self-paced improvement of technology and business process knowledge.

As a member of a team, you will actively support hands-on the entire implementation cycle.

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Requirements:

Advanced knowledge of UNIX/LINUX operating systems, UNIX commands, file systems, storage, file editing, file manipulation,
and Shell scripting.
Knowledge of VMware virtualized environments.
Networking principles, TCP, IP, LAN, routing, subnets.
Knowledge of SQL: SQL syntax, conditional filters, and joins, subqueries.
Knowledge of Maven.
Knowledge of GIT versioning system.
Knowledge of HTTP, REST, SOAP.
Advanced knowledge of Ansible or similar configuration management tools - Writing ansible scripts for performing
applications. deployments and configurations over multiple cluster environments.
Knowledge of JBOSS configurations.
Knowledge of JAVA SE/EE.
Good troubleshooting skills - Both general and application troubleshooting skills.
An open-minded, solution-oriented and pleasant, team-capable personality.
Very good English skills.

Nice to have:

Previous experience with provisioning/orchestration systems.

Knowledge of Oracle databases.
Knowledge of automation servers such as Jenkins.

Other info:

Active on the market since, Datanet Systems is one of the most important system integrators for data networks, unified
communications systems, videoconferencing, and data center infrastructure solutions in Romania.

Datanet Systems is the leading Cisco partner in Romania and develops business partnerships with international suppliers such as
EMC, VMware, Fujitsu, NetApp, Fortinet, FireEye, AirWatch, F5, Juniper Networks, Dell, Certes Networks, Aruba, Zoom International,
and Nuance Communications.

The company has a competitive portfolio of solutions in the following areas: communications infrastructure, data centers and
virtualization, unified communications, customer interaction, and contact centers, and information security.

Datanet Systems has a team of 60 people in Bucharest, with more than 65 professional certifications.

Datanet Systems is part of SOITRON Group SE, a group of companies in which more than 600 employees carry out a business that

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exceeds 100 million euros annually in IT system integration and IT outsourcing services in Slovakia, Czech Republic, Bulgaria and
Turkey.

Beneficii acordate

Financiar Medical

Bonus de performanta Abonament servicii medicale

Tichete de masa

Dezvoltare Conditii de lucru

Team-building Posibilitatea de a lucra out of office/hybrid

Traininguri de specializare Timp de lucru flexibil

Suport in reconversii profesionale interne Echipa multiculturala

Telefon mobil
Laptop

Timp liber

Abonament sportiv
Evenimente/petreceri de companie

Datanet Systems Software

Active on the market since, Datanet Systems is one of the most important system integrators for data networks, unified
communications systems, videoconferencing and data center infrastructure solutions in Romania. Datanet Systems is the
leading Cisco partner in Romania, and develops business partnerships with international suppliers such as EMC, VMware,

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L2 Support Application Engineer (REMOTE) - Job remote - Datanet Systems Software - BestJobs.eu https://www.bestjobs.eu/ro/loc-de-munca/l2-support-application-engineer-remote?pos=102&list=26...

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Aplica

Locuri de munca in

București Timișoara Cluj-Napoca

Iași Brașov Constanța
Oradea Ploiești Vanzari
Management IT / Telecomunicatii Contabilitate / Financiar
Inginerie Specialisti / Tehnicieni Productie / Logistica
Administrativ / Secretariat

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