Annual Report 2020-21

2020-21
228th Meeting of Central Board of Trustees

16-21
Historical Perspective 16
Schemes framed under the EPF & MP ACT, 1952 17
Governance Structure 18
Central Board of Trustees 18
Committees of the Central Board of Trustees 18
Executive Committee, Central Board (EPF) 20
Regional Committees 21
24-31
Application of the Act 24
Schedule of Industries / Classes of Establishments 24
Employees’ Provident Funds Scheme, 1952 25
Employees' Pension Scheme, 1995 26
Financial Statement - Pensioners 27
Employees’ Deposit Linked Insurance Scheme, 1976. 31
34-38
Citizen’s Charter 34
Vision 34
Mission 34
Service Standards 34
Rights of Members 35
Rights of Pensioners 35
Rights of Employers 35
Grievance Redressal Mechanism 36
Service Area 37
Financial Area 38
Compliance area 38
40-60
Role of Compliance 40
Actions in case of Non-Compliance 40
e-Governance Initiatives 41
Central Analysis and Intelligence Unit (CAIU) 44
Exemption 45
Draft Code of Social Security (Central) Rules 2020 51
Recovery of Arrears 52
Arrear Management During The Year 53
PMRPY/PMPRPY 56
Aatmanirbhar Bharat Rozgaar Yojana 58
62-84
Rate of Contribution 62
Contributions Received (All Three Schemes) 63
Administrative Account 65
Administrative Revenue 67
62-84
Collection of Contribution through Internet Banking 67
Pattern of Investment 67
Investment of Pension Fund 73
Portfolio Management 73
Investment in Exchange Traded Fund (ETF) 74
Rate of Interest to Members 84
Productivity Linked Bonus to EPFO Employees 84
86-97
Grievance Redressal Mechanism in EPFO 86

CPGRAMS 86
EPFiGMS 88
Call Centre 93
Social Media 94
FAQs 95
PRO & Facilitaion Centres 95
Communications & Public Relations 96
Right to Information 97
100-108
Manpower 100
Promotions made during the year 100
Recruitments made during the year 101
Implementation of Reservation Policies 101
Compassionate Appointments 102
Human Resources Development 102
Examination Section 103
Progressive use of Hindi 103
EPF Staff Pensioners 104
Annual Performance Appraisal Report (APAR) 104
Disciplinary & Appeal/Review Section (DAR) 104
Staff Welfare Activities 105
Sports Activities in EPFO 105
Industrial Relations 106
Vigilance 106
Preventive Vigilance 106
Physical Infrastructure Division 107
110-113
Background 110
Objectives 110
Framework 110
Strategy 110
110-113
Training Programmes 110
Training Structure in EPFO 111
Infrastructure 111
Training Canvas 111
Administrative structure 111
Highlights of Training Activities 112
Training Programmes at ZTIs 112
Monitoring and Evaluation of Training 113
116-117
Major Initiatives 116
120-126
Audit Division 120
Internal Audit 120
Core Areas of Internal Audit 120
Statutory Audit 123
Concurrent Audit 123
128-129
Overview 128
Important Cases during the year 128
Details of cases before various Judicial Fora 129
132-134
Background 132
Special Provisions in Respect of International Workers 132
Social Security Agreement (SSA) 133
Certificate of Coverage (COC) 134
APPENDICES
Appendix-1(i) List of CBT (EPF) Members 136
Appendix-1(ii) List of Executive Committee Members 138
Appendix-2(i) Establishments & Members - Industry/Class Wise 139
Appendix-2(ii) Establishments and Members - Zone & Office Wise 146
Appendix-2(iii) Establishments & Members - State Wise 147
Appendix-2(iv) Establishments & Members - Top 25 Industry/Class Wise 148
Appendix-2(v) Classification of Pensioners 149
Appendix-2(vi) Details of Pensioners Benefitted from Minimum Pension of Rs.1000/- Per 155
Month
Appendix-2(vii) Summary Results of Valuation 156
Appendix-2(viii) List of Pension Disbursing Agencies under EPS-1995 157
Appendix-3(i) List of Zonal, Regional, District, Special State Offices and Service Centres 159
in EPFO
Appendix-3(ii) Average Contributing Establishments and Members 165
Appendix-3(iii) All Claims Summary 166
Appendix-3(iv) All Claims 167
Appendix-3(v) PF Final Settlement Claims 168
Appendix-3(vi) PF Transfer Claims 169
Appendix-3(vii) PF Part Withdrawal Claims 170
Appendix-3(viii) Pension Claims 171
Appendix-3(ix) Pension Withdrawal Benefit Claims 172
Appendix-3(x) Insurance (EDLI) Claims 173
Appendix-3(xi) Annual Accounts (Unexempted) Updation 174
Appendix-3(xii) Summary of Statistical Abstract 175
Appendix-4(i) Assessed Arrears under EPF Scheme in Unexempted Sector 178

Appendix-4(ii) Assessed Arrears under EPS 95 in Unexempted Sector 179
Appendix-4(iii) Assessed Arrears under EDLI Scheme in Unexempted Sector 180
Appendix-4(iv) Breakup of Arrears in Public, Private and Cooperative Sector 181

(Unexempted) (All Three Schemes)
Appendix-4(v) Summary Of Defaulting Unexempted Establishments With Dues of Rs. 182

50 Lakhs and Above
Appendix-4(vi) Summary of Defaulting Exempted Establishments with Dues of Rs. 50 183

Lakhs and Above
Appendix-4(vii) Initiation and Disposal of Assessment Cases under Section 7A of the Act 184
Appendix-4(viii) Periodicity of Pending 7A Cases 185
Appendix-4(ix) Levy of Interest u/s 7Q in respect of All Three Schemes (Unexempted) 186
Appendix-4(x) Cases of Levy of Damages u/s 14B (Unexempted) 187
Appendix-4(xi) Levy of Damages u/s 14B in respect of All Three Schemes (Unexempt- 188
ed)
Appendix-4(xii) Status of Attachment/Sale of Property/Arrest of Defaulters - Unexempt- 189

ed
Appendix-4(xiii) Prosecution Cases under Section 14 of the Act (Unexempted) EPF 190
Scheme
Appendix-4(xiv) Prosecution Cases under Section 14 of the Act (Unexempted) EPS 191
Scheme
Appendix-4(xv) Prosecution Cases under Section 14 of the Act (Unexempted) EDLI 192
Scheme
Appendix-4(xvi) Cases Before Police Authorities under Section 406/409 of IPC 193
(Unexempted)
Appendix-4(xvii) Cases Before Various Courts Under Section 406/409 of IPC (Unexempt- 194
ed)
Appendix-4(xviii) Total Arrears in Exempted Sector 195
Appendix-4(xix) States with Major Portion of Arrears in Exempted Sector 196
Appendix-5(i) Contribution and Payment of All Three Schemes (Unexempted) 197
Appendix-5(ii) Category and Coupon Wise Investment at Face Value - EPF A/C 05 in 198
Crores
Appendix-5(iii) Category and Coupon Wise Investment at Face Value - EPS A/C 11 in 199
Crores
Appendix-5(iv) Category and Coupon Wise Investment at Face Value - EDLI A/C 25 in 200
Crores
Appendix-5(v) Category and Coupon Wise Investment at Face Value – SPF A/C 08 in 201
Crores
Appendix-5(vi) Category and Coupon Wise Investment at Face Value – P&G A/C 09 in 202
Crores
Appendix-5(vii) Rate of Interest on EPF balances-1952 onwards 203
Appendix-5(viii) Productivity Linked Bonus of the year 2019-20 204
Appendix-6 RTI Annual Report for the year 2020-21 - Details of requests and ap- 205
peals
Appendix-7(i) Post-wise Sanctioned/In-position Strength of Group A Officers in EPFO 206
Appendix-7(ii) Post-wise Sanctioned/In-position Strength of Group B Officers in EPFO 207
Appendix-7(iii) Post-wise Sanctioned/In-position Strength of Group C Staff in EPFO 208
Appendix-7(iv) Zone/Category wise Sanctioned /In Position Strength of Group A Officers 209
Appendix-7(v) Zone/Category wise Sanctioned /In position Strength of Group B Officers 210
Appendix-7(vi) Zone/Category wise Sanctioned /In position Strength of Group C Staff 211
Appendix-7(vii) Staff Pensioners and Family Pensioners of EPFO 212
Appendix-8(i) Details of Training Programmes Conducted by National Academy 213
Appendix-8(ii) Details of the Training Programmes Conducted by ZTIs/Sub ZTI 214

• EPFO administers the Employees’ Provident Fund and
Miscellaneous Provisions Act, 1952.
• EPFO is one of the world’s largest social security providers.
• The Act applies to a defined class of industries employing

20 or more employees.
• Three Schemes run by EPFO are Employees’ Provident

Funds Scheme-1952, Employees’ Pension Scheme - 1995,
and Employees’ Deposit-Linked Insurance Scheme - 1976.
• The covered establishments are required to statutorily

comply in respect of all their employees drawing wages up
to ₹15,000 per month (w.e.f. 01.09.2014).
• Provident Fund is based on a defined contribution scheme

where both the employees and the employers contribute
their mandated share.
• A mix of “defined contribution” and “defined benefit”

forms the Pension Scheme. The employees do not have to
contribute to this scheme.
• Insurance Scheme is a deposit linked Scheme that provides

for benefits up to ₹ 6,00,000/- without any contribution
from employees.
EMPLOYEES’ PROVIDENT FUND ORGANISATION
Employees’ Provident Fund

Organisation
2020-21
HISTORICAL
PERSPECTIVE
1.1 The framework of social security is an important cornerstone of any modern society. It assures individuals
that the society will look after their interest against vagaries of life. The International Labour Organisation (ILO)
defines social security as a protection provided to individuals and households by the society to ensure access to
health care and to guarantee income security post retirement, unemployment, sickness, invalidity, work injury,
maternity or untimely demise. As a basic human right defined in UN instruments, it is widely considered as
instrumental in a healthy, positive and productive society.
In India, the social security legislations derive their strength and spirit from the Directive Principles of the State
Policy of the Constitution. Article 41 of the Constitution requires that the State shall, within the limits of its
economic capacity and development, make effective provision for securing the right to work, to education and to
public assistance in cases of unemployment, old age, sickness and disablement, and in other cases of undeserved
want. Furthermore, Article 42 expands the obligations to make provision for securing just and humane conditions
of work and for maternity relief. Article 47 requires that the State should raise the level of nutrition and the
standard of living of its people and improve public health as among its primary duties. These, thus, are the basic
frameworks of Social Security provisioning for the citizenry in the country.
Social Security in India was traditionally the responsibility of the family/community when the economy was still
localised. However, first with gradual industrialisation post-independence, followed by a more rapid globalisation
process and liberalised economy after 1991, the bonds within the community weakened and joint families
fragmented into nuclear ones. This has necessitated an institutionalized response in the shape of state-cum-
society regulated social security arrangement.
The history of social security protection in India traces its roots to the first Provident Fund Act passed in 1925.
Although the law was limited to regulating some private concerns at that time, it aimed to provide social security
to the industrial workers after their superannuation or to their dependents in the event of premature death. After
several rounds of deliberations starting from 1929, it was generally agreed to bring industrial workers under the
Provident Fund scheme while allowing them a choice to opt-out of the fund. It was further recommended that the
Central Government would frame a model set of rules for management of Provident Funds, which may in turn be
adopted by the employers for establishing Provident Funds. The rules were circulated to employers in 1945 for
adoption in industrial concerns. Some progressive employers took the initiative to establish voluntary Provident
Funds for the benefit of about 3 lakh workers.
1.2 In 1947, India took a stance at the Asian Regional Conference of the ILO that a contributory provident
fund scheme was preferable to a scheme of pension or gratuity payments due to financial and administrative
constraints of the economy. For a country that had just become sovereign, the main difficulty in a gratuity scheme
was the amount paid to a worker or his dependents to be small as the worker would not himself be making
any contribution to the fund. It was later decided that a compulsory contributory provident fund, in which both
workers and employers would contribute, was more suitable for the country’s workforce protection keeping the
following in perspective :
i) It would inculcate a spirit of thrift among workers

ii) It would help in stabilization of the labour force.
1.3 In accordance with the recommendations of the Asian Regional Conference, the matter was discussed at
the 10th session of the Indian Labour Conference held in 1948. It was generally agreed that the introduction of a
statutory provident fund scheme for industrial workers must be undertaken.
1.4 To test such a scheme in a restricted field, the Coal Mines Provident Fund Scheme was launched in 1948.
The success of this Scheme led to the demand for its expansion to other industries as well. In 1949, when a non-
official bill for setting up of provident funds for other industrial workers was introduced in the Central Legislature,
16
the then Union Labour Minister gave an undertaking that a comprehensive bill on the subject would be placed
before the House. The subject was exhaustively discussed at the meeting of the Standing Labour Committee
held in November 1950. A general agreement was reached, particularly among the representatives of the State
Governments, that legislation should be undertaken for instituting provident funds in industrial undertakings. This
view was endorsed by the conference of Labour Ministers held in January 1951.
1.5 This led to the promulgation of the Employees’ Provident Funds Ordinance, 1951 by the President of India
on 15th November 1951 with a view to provide for the institution of provident funds for employees in factories and
other establishments. The ordinance, which came into force at once, extended to the whole of India except the
State of Jammu and Kashmir.
1.6 The Ordinance was replaced by the Employees’ Provident Funds and Miscellaneous Provisions Act, on 4th
March 1952 (Act No 19 of 1952). The Scheme framed under section 5 of the Act was brought into force in stages
and was enforced in its entirety by 1st November 1952. This date is now celebrated as the “Foundation Day” of
EPFO.
The working of the Scheme brought out certain issues in the Act such as:
i) no provision for inspection of exempted factories,
ii) recovery of dues from such factories,
iii) payment of damages etc.
1.7 To address these issues, an amendment bill was introduced in the Council of States on 14th September
1952. The bill couldn’t be passed during the session but urgent implementation required an amending Ordinance
to be promulgated. This was subsequently replaced by the Employees’ Provident Funds (Amendment) Act, 1953.
The Presidential assent was received on 12th December 1953.
1.8 Consequent upon the enactment of the Jammu & Kashmir Reorganisation Act 2019 on 9th August 2019,
the Employees’ Provident Funds and Miscellaneous Provisions Act 1952 has been extended to the entire country
repealing the Jammu & Kashmir Employees’ Provident Fund and Miscellaneous Provisions Act, 1961.
SCHEMES FRAMED UNDER THE EMPLOYEES’ PROVIDENT FUNDS AND MISCELLANEOUS

PROVISIONS ACT.
1.9 Three Schemes have been framed under the Act: -
(i) The Employees’ Provident Funds Scheme, 1952 (EPF) – (w.e.f. 1st November 1952)
(ii) The Employees’ Pension Scheme, 1995 (EPS) (w.e.f. 16thNovember, 1995) {replacing the Employees’
Family Pension Scheme, 1971}
(iii) The Employees’ Deposit Linked Insurance Scheme, 1976 (EDLI) – (w.e.f. 1st August 1976)
1.10 The benefits admissible under each of the current schemes are as under:
Provident Funds Scheme Pension Scheme Insurance Scheme
• Accumulations plus • Monthly pension for members • In the event of premature death
interest upon retirement, on superannuation/ retirement, of a member while in service, an
resignation, death. disability. insurance upto ` 6 lakhs is payable.
• Partial withdrawals for • Monthly pension for dependents of No premium is charged to EPF
specific expenses such as deceased member viz. widow(er), members for this benefit.
house construction, higher children, parent/nominee.
education, marriage, illness
etc
17
2020-21
1.11 GOVERNANCE STRUCTURE
The Employees’ Provident Fund Organisation (EPFO) is a statutory body under the Ministry of Labour &
Employment, Government of India. It administers the Act and the Schemes under the overall supervision of the
Central Board of Trustees.
1.12 CENTRAL BOARD OF TRUSTEES
The Central Board (EPF), is a tripartite statutory body constituted by the Central Government under Section 5A of
the Act. It has the responsibility to administer the Act & the Schemes framed under the Act. The Union Minister
for Labour & Employment is the Chairman of the Board. The tenure of the Board is for five years.
The constitution of the Board is as under:

• Chairman - 01
• Vice Chairman - 01
• Central Provident Fund Commissioner - 01
Member Secretary (ex-officio)
• Central Government’s representatives - 05
• State Governments’ representatives - 15
• Employers’ representatives - 10
• Employees’ representatives - 10
Total - 43
The main functions of the Central Board are:
• Administration of the funds vested in the Board.

• Delegation of Administrative & Financial powers as deemed necessary for efficient administration
of the Schemes.
• Appointment of Officers and Staff.
• Maintenance of Accounts of Income & Expenditure in prescribed form and manner.
• Submission of Audited Accounts (with comments of CAG) and Annual Report of EPFO to the
Government.
1.13 The Board was reconstituted by the Ministry of Labour & Employment, Government of India on 09.11.2018
and was amended vide Gazette Notifications dated 02.12.2019, 19.03.2020 & 26.02.2021.
1.14 During the year 2020-21, two meetings of the Central Board were held. Shri Santosh Kumar Gangwar, Union
Minister of State (I/C), Ministry of Labour & Employment, was the Chairman of the Board. Shri Heeralal Samariya,
Union Labour & Employment Secretary, was Vice-Chairman of the Board till September,2020. Thereafter, Shri
Apurva Chandra, Union Labour & Employment Secretary was Vice-Chairman of the Board. The list of members of
the Board as on 31.03.2021 is given in Appendix-1(i).
1.15 COMMITTEES OF THE CENTRAL BOARD OF TRUSTEES
The Committees of the Central Board, consisting of representatives of employers, employees, Government and
domain experts are constituted to aid & advise the Board for specific purposes as detailed below:
A. FINANCE, INVESTMENT AND AUDIT COMMITTEE (FIAC)
The terms of reference of the committee were as below:
• To oversee investments handled by the portfolio managers.

• To supervise timely investment of Trust money with a vision to realize the optimum return thereon.
• To issue investment-related instructions to the portfolio managers, reinvestment of redemption
proceeds, interest etc. in accordance with the prescribed pattern of investment & guidelines.
18
• To recommend a rate of interest for the members of the Fund.

• To recommend formulation of guidelines for utilization of the Special Reserve Fund.
• Audit related issues.
• Appointment of consultant for selection of portfolio managers.
• Broad principles for inter-se allocation of funds to portfolio managers.
• Any other work/responsibility that may be assigned by the Board.
During the year 2020-21, three meetings of the Committee were held.
Composition of the FIAC as on 31.03.2021 is as under:
Sl. No. Name and Designation of the member Appointment as
1. Central Provident Fund Commissioner Chairman

(ex-officio)
2. i) Additional Secretary, Ministry of Labour & Employment Central Government’s

ii) Additional Secretary & Financial Advisor, Ministry of representatives
Labour & Employment
3. i) Shri Arun Chawla Employers’ representatives

ii) Shri K.E. Raghunathan
4. i) Shri Prabhakar J. Banasure Employees’ representatives

ii) Shri A.K. Padmanabhan
5. Joint Secretary (Insurance & Pension), Department of Financial Domain Expert

Services, Ministry of Finance.
6. Financial Advisor & Chief Accounts Officer, EPFO Convener
The Joint Secretary (Social Security), Ministry of Labour & Employment was the “special invitee” to the FIAC.
B. PENSION & EDLI IMPLEMENTATION COMMITTEE
The Committee’s terms of reference was to review the functioning of the Employees’ Pension Scheme, 1995 and
Employees’ Deposit Linked Insurance Scheme, 1976 and to consider suggestions/proposals for amendment/
improvement in these two schemes.
During the year 2020-21, two meetings of the Committee were held.
Composition of the Committee as on 31.03.2021 is as under:
1. Central Provident Fund Commissioner (ex-officio) Chairman
2. i) Director/Deputy Secretary (Social Security), Ministry of Central Government’s

Labour & Employment representatives
ii) Director/Deputy Secretary (Finance), Department of
Financial Services, Ministry of Finance
3. i) Vacant Employers’ representatives

ii) Shri Michael Dias
19
2020-21
4. i) Shri Sunkari Mallesham Employees’ representatives

ii) Shri Harbhajan Singh Sidhu
5. i) Actuary appointed for valuation of Pension Fund Domain Experts

ii) Representative from PFRDA nominated by Department
of Financial services/PFRDA
6. Additional Central Provident Fund Commissioner (HQ) Convener

Pension
C. EXEMPTED ESTABLISHMENTS’ COMMITTEE
The terms of reference of the Committee were:
• To oversee the working of exempted establishments in all respects and to make suggestions for
consideration of the Board to improve working of the exempted establishments.
• To consider and suggest additional guidelines for grant of exemption/relaxation.
• To review the role of exempted trusts in the context of changing business environment and current
experience.
During the year 2020-21, two meetings of the Committee were held.
Composition of the Committee as on 31.03.2021 is as under:
1. Central Provident Fund Commissioner (ex-officio) Chairman
2. i) Additional Secretary & Financial Advisor, Ministry of Central Government’s

Labour & Employment representatives
ii) Joint Secretary (Social Security), Ministry of Labour &
Employment
3. i) Shri Ashish Wig Employers’ representatives

ii) Shri Govind Lele
4. i) Vacant Employees’ representatives

ii) Shri Ramendra Kumar
5. Additional Central Provident Fund Commissioner (HQ) Convener

Exemption
1.16 EXECUTIVE COMMITTEE, CENTRAL BOARD (EPF)
The Executive Committee is a statutory committee, constituted from and amongst the members of the Central
Board of Trustees by the Central Government under Section 5AA of the Act. Its purpose is to assist the Central
Board of Trustees, in discharge of its functions. The term of the Executive Committee is two years & six months.
However, a member continues to hold office until the appointment of his successor is notified in the Official
Gazette. The Chairman of the Executive Committee is appointed by the Central Government from amongst the
members of the Central Board. As per Section 5AA, the constitution of the Executive Committee is as under: -
20
● Chairman - 01
● Central Provident Fund Commissioner - 01
Member Secretary (ex-officio)
● Central Government’s representatives - 02
● State Governments’ representatives - 03
● Employers’ representatives - 03
● Employees’ representatives - 03
Total - 13
The Executive Committee, CBT (EPF) was reconstituted under Section 5AA of the EPF & MP Act, 1952 by the
Central Government vide Gazette Notification dated 20.02.2020.
During the year 2020-21, two meetings of the Executive Committee, CBT (EPF) were held. Shri Heeralal Samariya,
Union Labour & Employment Secretary was the Chairman of the Executive Committee till September 2020.
Thereafter, Shri Apurva Chandra, Union Labour & Employment Secretary was the Chairman of the Executive
Committee. The list of members of the Executive Committee as of 31.03.2021 is given in Appendix–1(ii).
1.17 REGIONAL COMMITTEES (EPF) FOR THE STATES/UNION TERRITORIES.
The Regional Committees (Employees’ Provident Fund) for States are constituted under the provisions of Para
4 of Employees’ Provident Funds Scheme, 1952. The Chairman, Central Board, is the competent authority to
constitute the Regional Committee (EPF) for the State. The term of each Regional Committee is three years from
the date of notification in the Official Gazette. According to para 4 of EPF Scheme, 1952, a Regional Committee
for a State is constituted to advise the Central Board on matters connected with the administration of the Scheme
in the State and in particular on: -
● Progress of recovery of provident fund contributions and other charges,

● Expeditious disposal of prosecution cases,
● Speedy settlement of claims,
● Annual rendering of accounts to members of the Fund, and
● Speedy sanction of advances.
24 Regional Committees (EPF) for the States/Union Territories in the country have been constituted in accordance
with Para 4 of EPF Scheme. According to para 5 of EPF Scheme, 1952, the terms of office of the Chairman and
every member of the Regional Committee is 3 years. However, the members of the Regional Committee continue
to hold office until the successors are appointed and notified in the Official Gazette.
21
2
Overview of the Act &
Schemes
2020-21
APPLICATION OF THE ACT
COMPULSORY COVERAGE
2.1 The Act extends to the whole of India, including two Union Territories, Jammu & Kashmir and Ladakh. The
Act is currently applicable:
● to every establishment, which is a factory engaged in any industry specified in Schedule-I of the
Act in which twenty or more persons are employed; and
● to any other establishment employing twenty or more persons or class of such establishments
which the Central Government notifies in the Official Gazette.
2.2 In case of Cine-Workers, the required employee strength for the purpose of coverage under the Act is five.
VOLUNTARY COVERAGE
2.3 An establishment which does not otherwise fall under the purview of Act, can get itself covered voluntarily
when the employer and the majority of its employees agree that the provisions of the Act should be made
applicable to their establishment. This can be done under Section 1(4) of the Act from the date of agreement or
from any subsequent date specified in such agreement.
During the year, the number of establishments opting to take voluntary coverage to extend social security to their
employees were 1,83,303. Last year such coverages were 30555, roughly a 500 percentage increase.
EXCLUSION FROM COVERAGE
2.4 The Act does not apply to:
● any establishment registered under the Co-operative Societies Act, 1912 (2 of 1912), or under any
other law that is currently in force in any State relating to co-operative societies employing less
than 50 persons and working without the aid of power;
● any other establishment belonging to or under the control of the Central Government or a State
Government whose employees are entitled to the benefit of contributory provident fund or old age
pension in accordance with any scheme or rule framed by the Central Government or the State
Government governing such benefits; or
● any other establishment set up under any Central or State Act whose employees are entitled to the
benefits of contributory provident fund or old age pension in accordance with any scheme or rule
framed under that Act governing such benefits.
SCHEDULE OF INDUSTRIES / CLASSES OF ESTABLISHMENTS
2.5 The Act is applicable to factories engaged in industries specified in Schedule-I of the Act and to
establishments/classes of establishments notified by the Central Government.
2.6 Industry/Class wise establishments and members as on 31.03.2021 is given in Appendix-2(i). Zone and
Office-wise position is given in Appendix-2(ii) and State-wise position is given in Appendix-2(iii).
2.7 Maharashtra State followed by Karnataka has the largest number of members. 58.89% of the members
are concentrated in five states namely Maharashtra, Karnataka, Tamil Nadu, Gujarat and Delhi.
2.8 Out of the Industries/Classes of establishments, to which the Act applies, 89.45% members and 83%
establishments are concentrated in 25 categories indicated in Appendix-2(iv).
24
EMPLOYEES’ PROVIDENT FUNDS SCHEME, 1952
2.9 When the scheme was launched in 1952, an employee earning upto ceiling of ` 300/- per month and who
had worked for one year was eligible for membership of the EPF.
Chronological order of the change of wage ceiling and qualifying period for membership under the Scheme
is given below:
CHRONOLOGICAL ORDER OF THE CHANGE OF WAGE CEILING (PARA 2(f) OF EPF SCHEME 1952)
Period Wage limit per month
01.11.1952 to 31.05.1957 ` 300/-
01.06.1957 to 30.12.1962 ` 500/-
31.12.1962 to 10.12.1976 ` 1,000/-
11.12.1976 to 31.08.1985 ` 1,600/-
01.09.1985 to 31.10.1990 ` 2,500/-
01.11.1990 to 30.09.1994 ` 3,500/-
01.10.1994 to 31.05.2001 ` 5,000/-
01.06.2001 to 31.08.2014 ` 6,500/-
01.09.2014 onwards ` 15,000/-
QUALIFYING PERIOD OF SERVICE FOR MEMBERSHIP

(Para 26 of the EPF SCHEME 1952)
From the inception of the EPF Completion of one year’s continuous service or has actually worked for not
Scheme, in 1952 till 02.12.1971 less than 240 working days within a period of one year or less, whichever
is earlier.
From 03.12.1971 to 09.08.1974 Completion of one year’s continuous service or has actually worked for not
less than 240 working days within a period of one year or less or has been
declared permanent in any such factory or other establishment, whichever
is the earliest.
From 10.08.1974 to 30.01.1981 Completion of six months continuous service or has actually worked for
not less than 120 days within a period of six months or less or has been
declared permanent in any such factory or other establishment, whichever
is the earliest.
From 31.01.1981 to 31.10.1990 Completion of three months continuous service or has actually worked for
not less than 60 days within a period of three months or has been declared
permanent in any such factory or other establishment, whichever is the
earliest.
From 01.11.1990 onwards From the date of joining the factory/ establishment
25
2020-21
EMPLOYEES’ PENSION SCHEME, 1995
BRIEF HISTORY
2.10 The Employees’ Pension Scheme, 1995 (EPS) came into effect on 16th November, 1995. With its
introduction, the erstwhile Employees’ Family Pension Scheme, 1971 (EFPS) ceased to operate and all the assets
and liabilities of this scheme were transferred and merged with the Employees’ Pension Fund. The benefits and
entitlements of the beneficiaries under the old scheme (EFPS) were protected and continued under the new EPS,
1995.
2.11 The EPS has been designed on the principles of a “Defined Contribution - Defined Benefit” Social Insurance
Scheme and adopts “actuarial principles” for ensuring long term financial viability. The Scheme aims at providing
economic sustenance during old age and survivorship coverage to Members and their families. The Employees’
Pension Scheme, 1995 is funded by diversion of an amount equivalent to 8.33% of the monthly wages from the
monthly Employer’s share of Provident Fund contributions AND a contribution of 1.16% of the monthly wages
(limited to the ceiling of fifteen thousand rupees only) by the Central Government.
APPLICABILITY
2.12 At its inception, the EPS applied compulsorily to all the existing Members of the Employees’ Provident
Fund who were contributing to the Employees’ Family Pension Scheme, 1971. The new entrants, as Members of
Provident Fund from 16.11.1995 onwards, also acquired membership of the Scheme on compulsory basis.
However, the same is now restricted to the statutory salary ceiling of ` 15000/- since 1st September 2014. The
then existing Members of the Employees’ Provident Fund as on 15.11.1995 who had not opted for the erstwhile
Employees’ Family Pension Scheme, 1971 were given an option to join this scheme.
2.13 The EPS, though effective from 16.11.95, has a provision for optional retrospective application from
01.04.93 for outgoing Members of the ceased Employees’ Family Pension Scheme, 1971 and its beneficiaries
during the period between 01.04.93 to 15.11.95. Members of the old scheme who expired between 01.04.93 and
16.11.95 were deemed to have joined the new scheme and their beneficiaries were entitled for pension benefits
under EPS, 1995.
BENEFITS
2.14 The EPS provides comprehensive benefits covering a broad spectrum of contingencies, which ensures
social security protection during old age of the Members and their families. The different categories of pension
and withdrawal benefits that are available under EPS are as under:
1) Member Pension upon superannuation at 58 years of age.

2) Early Member Pension from age of 50 years.
3) Disability Pension on permanent and total disablement during service.
4) Widow/Widower Pension on death of Member or Pensioner.
5) Children Pension for 2 children at a time till the age of 25 years on death of the member.
6) Orphan Pension to 2 orphans at a time till the age of 25 years on death of a member when there
is no spouse or on death of spouse.
7) Disabled Children/Orphan Pension for the entire life of the disabled child/orphan.
8) Nominee Pension on death of member and paid for life to a person duly nominated by the member
in case there is no family as defined under EPS, 1995.
9) Pension to dependent father/mother upon death of a member provided there is no family or
nominee of the member.
10) Withdrawal benefit on exit from service or on superannuation provided member has not rendered
service eligible for pension.
26
2.15 The EPS is a significant improvement over the erstwhile Employees’ Family Pension Scheme, 1971, under
which only Widow/Widower pension was payable in case of death while in reckonable service and prior to
completion of 60 years of age. In the absence of spouse or on cessation of spouse pension, the eldest child was
eligible for pension up to the age of 25 years and in turn to other children one at a time, subject to the age limit
of 25 years. There was no provision for pension to members on superannuation/retirement or disablement, and
the employee was entitled to withdrawal benefit only.
ELIGIBILITY
2.16 A member of the EPS becomes eligible for superannuation / early pension under the EPS on fulfilling the
following criteria :
i. Minimum 10 years of eligible service; and

ii. Attaining age of 58/50 years.
2.17 On cessation of employment before completing 58 years, a member can opt for early pension. Such
early pension can be availed only after completing 50 years of age, subject to a discounting factor at the rate
of 4% (w.e.f. 26.9.2008) for every year falling short of 58 years. No such age or minimum eligibility service
criteria though is applicable for pension entitlements in case of disablement or death of the member. In such an
eventuality, membership with even one month’s contribution is sufficient.
2.18 The quantum of pension payable to a member on superannuation and/or exit from service on attaining
the age of 58/50 years depends upon two variables namely the period of pensionable service rendered by the
member and the pensionable salary.
2.19 Members with service ending prior to 16-11-1995 had the added benefit of past service pension for the
period of their membership under the erstwhile Employees’ Family Pension Scheme, 1971 as per values in the
tables provided in the scheme.
FINANCIAL STATEMENT - PENSIONERS
2.20 Since its inception, the EPS beneficiaries have increased rapidly. In the last five years, the number of
pensioners benefiting from the scheme has grown year on year. The growth of pensioners during this time is as
below:
Pensions under the Employees’ Pension Scheme, 1995
Year Member Spouse Children Nominee Parent Orphan Total

Pension Pension Pension Pension Pension Pension Pensioners
2016-17 3875335 1139764 570519 12300 31261 20618 5649797
2017-18 4211685 1431613 556510 10562 41740 21080 6273190
2018-19 4325413 1477583 573580 10538 43264 21368 6451746
2019-20 4477710 1565361 562352 10424 46922 19948 6682717
2020-21 4627733 1657184 555785 10402 49791 18928 6919823
27
2020-21
Member Pensioners constitute 66.88% of the total number of pensioners during 2020-21. Spouse and Children
Pensioners together account for about 32% of the total. The pensioners in different categories in the year 2020-
2021 is as below:-
Classification of pensioners of EPS,1995 into various categories as on 31.03.2021 is at Appendix-2(v).
EPS FUND - RECEIPTS, PAYMENTS AND CORPUS
2.21 The amount disbursed as pension has an increasing trend over the years responding to the increase in
the number of pensioners. However, the Fund has not witnessed any cash flow problems until now and has
consistently shown more receipts than payment outgo since its inception. The position in the last five years is as
below:
EPS Disbursements (` in crores)
Year Pension Disbursed Withdrawal Benefits Total
2016-2017 9,212.25 6,297.98 15,510.23
2017-2018 9,613.59 6,983.45 16,597.04
2018-2019 11,207.34 7,636.41 18,843.75
2019-2020 11,320.89 6,796.62 18,117.51
2020-2021 12,172.56 8,206.41 20,378.97
28
EPS Payments (` in Crores)
2.22 The receipts and corpus have continuously grown due to increase in the membership along with general
increase in wages. The growth in the receipts and corpus in the last five years is as below:
Pension Fund Receipts & Corpus (` in crores)
Year Contribution Contribution Total Interest Corpus as at the

(Employer’s (Govt. share) Contribution end of Financial
share) received during Year
the year
2016-17 32,108.65 4,284.80 36,393.45 25,381.19 3,18,412.38
2017-18 36,618.23 5,757.42 42,375.65 30,260.66 3,93,604.40
2018-19 40,259.74 6,401.90 46,661.64 32,982.68 4,37,762.54
2019-20 44,448.55 7504.59 51,953.14 39,042.05 5,30,846.39
2020-21* 44,009.53 6,552.48 50,562.01 35,773.36 5,93,546.52
*The data is provisional and Un-Audited

The accumulated corpus of the EPS has grown steadily and since the year 2016-17, the corpus has increased by
almost 86.41%.
IMPLEMENTATION OF MINIMUM PENSION PROVISION
2.23 One of the long awaited demands for a minimum pension was implemented during the year 2014-15.
Vide Gazette Notification No. 593(E) dated 19.08.2014, a minimum pension of ` 1,000/- per month for member
/ widow(er) / disabled/ nominee/ dependent parent pensioners, ` 750/- per month for orphan pensioners and
` 250/- per month for children pensioners was notified.
29
2020-21
The payment of pension with the revised minimum pension applicable commenced from September, 2014. The
details of pensioners benefited and the amount disbursed to the pensioners in the last five years are as follows:
Year No. of Amount paid as Amount Paid as Difference amount

Pensioner original pension minimum pension (` in crores)
benefited (` In crores) (` In crores)
2016-17 18,34,624 1333.63 2146.69 813.06
2017-18 17,21,904 1,342.47 2,177.30 834.83
2018-19 20,03,143 1,433.64 2,354.07 920.43
2019-20 19,82,612 1,403.97 2,311.83 907.86
2020-21 19,70,670 1415.03 2315.70 900.67
2.24 After implementation of the minimum pension decision, the pension for all member/widow(er)/disabled/
nominee/dependent parent pensioners whose original pension were less than `1,000/- per month have been
fixed at the minimum of `1,000/- per month. Deductions, on account of benefits, availed by members on the
basis of choice exercised at the time of making claims like commutation, Return of Capital and Short Services are
applied on the minimum pension of `1,000/- per month. Allowing the minimum pension of `1,000/- per month
disregarding deductions on account of Commutation and Return of Capital etc. would be iniquitous and unfair
vis-à-vis the members/pensioners who had not taken these benefits at the time of claim and opted to take only
the original pension without any optional benefits.
The month-wise details of Pensioners benefited from minimum pension of `1000/- per month for the year 2020-
2021 is given in Appendix-2(vi).
ACTUARIAL VALUATION OF THE EMPLOYEES’ PENSION SCHEME, 1995
2.25 Employees’ Pension Scheme, 1995 is a funded scheme with combined features of Defined Benefit and
Defined Contribution. Accordingly, the scheme prescribes the rate of contribution payable and the scale of benefits
admissible. A provision has been made under Para 32 of the Employees’ Pension Scheme, 1995 for annual
valuation of Employees’ Pension Fund by a Valuer appointed by the Central Government. The Actuary appointed
for the 22nd and 23rd valuation of Employees’ Pension Fund for the year 2017-18 and 2018-19 has completed
the valuation and the report is under consideration with the Government. The process for appointment of Actuary
for 24th and 25th valuation for the year 2019-20 and 2020-21 respectively, has been initiated. Details are given
in Appendix-2(vii).
PENSION DISBURSEMENT
2.26 The pension is currently being disbursed using the Core Banking System (CBS) platform of the pension
disbursement banks. The attempt is to credit the pensioners’ accounts on the last working day of the month.
2.27 The monthly pension benefit disbursement is made through the network of branches of banks with which
EPFO has agreements. Agreements governing centralized pension disbursement have also been made with HDFC
Bank, ICICI Bank, Axis Bank and Post offices to disburse pension and other benefits all over India.
2.28 The region-wise list of banks with which various Regional Offices have made agreements/arrangements is
given at Appendix-2(viii).
30
IMPORTANT DEVELOPMENTS RELATED TO EPS 1995
2.29 The Central Government has amended the EPS 1995 vide Gazette Notification No. G.S.R. 132(E) dated
20.02.2020 and inserted paragraph 12-B, allowing for restoration of normal pension after 15 years from the date
of commutation of pension.
2.30 EPFO has replaced the system of submission of Life Certificate/Jeevan Pramaan by pensioners in the
month of November each year by a system of submission of Life Certificate / Jeevan Pramaan any time in a year
from the date of submission of last Life certificate/ Jeevan Pramaan.
2.31 The “Prayaas” initiative for grant of Pension Payment Order (PPO) to a new pensioner on the date of his
superannuation has been widely appreciated. Under this initiative, the member and his employer are suitably
facilitated and guided through the process of submission of claim form in advance so that the member’s PPO is
issued soon after retirement.
EMPLOYEES’ DEPOSIT LINKED INSURANCE SCHEME, 1976.

2.32 The Insurance Scheme came into force on 1st August, 1976. This Scheme is supported by a nominal
contribution by the employers. No contribution is payable by the employee for availing the insurance cover which
makes it unique.
APPLICATION AND COVERAGE

2.33 All the employees who are members of the provident fund are members of this Scheme.
BENEFITS UNDER THE SCHEME

It is payable to family/nominee in case of death of an employee who was a member of this scheme at the time
of his/her death. The minimum assurance benefit payable is two lakh and fifty thousand rupees, if the member
had rendered continuous service of one year in the same establishment. The maximum assurance benefit could
go upto six lakh rupees depending upon the average monthly wages drawn and his/her average PF balance.
In the year 2020-21, 34449 claims were settled, of which 66% were settled within 03 days and about 97% within
10 days.
Zone-wise EDLI Claims Settled

West Bengal, A&N Islands & Sikkim (Kolkata) 4,247
Uttar Pradesh (Kanpur) 2,400
Telangana (Hyderabad) 1,695
Tamil Nadu (Excluding Chennai) (Coimbatore) 2,338
Rajasthan (Jaipur) 748
Punjab & Himachal Pradesh (Chandigarh) 1,847
Odisha (Bhubaneswar) 902
North-Eastern Region (Guwahati) 412
Mumbai II (Thane) 407
Mumbai I (Bandra) 426
Maharashtra (Excluding Mumbai) (Pune) 2,746
Madhya Pradesh & Chattisgarh (Bhopal) 1,972
Kerala & Lakshadweep (Thiruvananthapuram) 997
Karnataka (Other Than Bengaluru) & Goa (Hubli) 1,740
Jammu, Kashmir & Ladakh 3
Haryana (Faridabad) 920
Gujarat (Ahmedabad) 3,573
Delhi & Uttarakhand (Delhi) 1,920
Chennai & Puducherry (Chennai) 1,436
Bihar & Jharkhand (Patna) 710
Bengaluru (Bengaluru) 1,375
Andhra Pradesh (Vijayawada) 1,635
0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 4,500
31
3
Performance Management
In EPFO
2020-21
3.1 OUR MANDATE - CITIZEN’S CHARTER
The indicative performance and service delivery parameters are laid out in the Citizen’s Charter, which is a
document enlisting the organisation’s commitment to stakeholders to meet their expectations of service standards,
and a declaration of timely, accessible, affordable, equitable, seamless and sensitive delivery of services.
VISION
An innovation driven social security organisation aiming to extend universal coverage and ensuring Nirbadh
(seamless and uninterrupted) service delivery to its stakeholders through state-of-the-art technology.
MISSION
To meet the evolving needs of comprehensive social security in a transparent, contactless, faceless and paperless
manner.
To ensure Nirbadh services with multi-locational and auto claim settlement process for disaster proofing EPFO.
To ensure ease of living for members and pensioners, and ease of doing business for employers by leveraging
Government of India’s technology platforms for reaching out to millions.
3.2 SERVICE STANDARDS
S. NO. STANDARDS*
1. Settlement of form 19 (PF – final withdrawal) 7 working days
2. Settlement of form 31 (PF- pandemic advance) 3 working days
3. Settlement of form 31 (PF- illness advance) 3 working days
4. Settlement of form 31 (PF- Part withdrawal) 7 working days
5. Settlement of form 13 (PF- Transfer) 7 working days
6. Settlement of form 20 (PF - withdrawal by nominee) 3 working days
7. Settlement of form 10 D (Pension – monthly pension) 7 working days
8. Settlement of form 10C (Pension – withdrawal/scheme certificate) 7 working days
9. Settlement of form 5 IF (Insurance – payment to nominee) 3 working days
10. Redressal of grievances 7 working days
11. Issue of Certificate of Coverage 3 working days
*EPFO aims to achieve the above aspirational standards. These are superior to any of the mandatory standards
of service. EPFO is now disaster-proof as it promises to maintain the service standards even during calamities like
floods, earthquakes and epidemics among others.
STAKEHOLDERS
The service standards mentioned in the three Schemes under the EPF & MP Act, 1952 are applicable to key
stakeholders, namely, the employees, employers and the pensioners.
34
3.3 RIGHTS OF THE MEMBERS
● Membership is subject to the scheme provisions .

● Get access to services of EPFO in a faceless and contactless manner independent of employer.
● Get KYC updated online with reduced employer dependence.
● Get demographic details corrected, file nominations and date of leaving service (exit date) updated
online without making physical visits to EPFO or employers.
● Get accounts portability done digitally.
● Get assistance in availing online services and acknowledgement for submission of any document
offline.
● Approach any officer for redressal of grievance in respect of an establishment, including an
exempted establishment, without prior appointment.
● Demand conduct of orientation programmes.
Member e-Sewa is the platform to access online services and can be accessed at: https://unifiedportal-
mem.epfindia.gov.in/memberinterface/
3.4 RIGHTS OF PENSIONERS
● Get Pension Payment order (PPO) issued on the day of retirement.

● Get PPO in digital format safely stored in DigiLocker.
● Get monthly pensions on the first day of the month.
● Submit digital life certificate (Jeevan Pramaan Patra) anytime , anywhere once a year to disbursing
bank branch, Common Service Center (CSC), through postal services or at EPFO offices.
● Get details of pension calculation.
● Get services on the pensioner portal and an updated e-passbook.
● To change the pension payment branch or transfer pension to the nearest EPFO office.
Pensioners portal link -https://mis.epfindia.gov.in/PensionPaymentEnquiry/enquiry.jsp
3.5 RIGHTS OF EMPLOYERS
● Voluntary registration under the Employees’ Provident Funds & MP Act 1952 without any human
interface.
● Avail faceless interaction with EPFO through online services and transactions.
● Avail geographically delinked e-Inspection facility for ensuring voluntary compliance in objective
and transparent manner.
● Avail virtual hearing facility in quasi-judicial cases under EPF & MP Act, 1952 through Video
conferencing by use of secure IT applications.
● Demand for a dedicated Nodal/Relationship Officer in each EPFO office.
● Demand for clarifications/guidance relating to provident fund matters.
● Demand conduct of orientation programmes.
● Demand an Identity Card from the visiting inspector.
● Meet the Officer in-charge to resolve any pending issue.
Unified portal- https://unifiedportal-emp.epfindia.gov.in/epfo
Shram Suvidha portal- https://registration.shramsuvidha.gov.in/user/login
3.6 EXPECTATIONS FROM MEMBERS
● Create a UAN based login (if the UAN has been allotted for the first time) and link their KYC(s)
including Aadhar.
● To avail auto-transfer of accounts, submit UAN with details of previous membership of the fund to
the present employer.
35
2020-21
● File e-nominations, get demographic details updated to avail services in a seamless manner.
● Link bank account along with other KYC details online against UAN.
● Connect with the social media handles of EPFO on Twitter, Facebook and WhatsApp to engage with
EPFO.
● Refer to frequently asked questions (FAQs) available on EPFO website to understand the process
of availing benefits.
3.7 EXPECTATIONS FROM PENSIONERS
● Submit Jeevan Praman Patra every year to continue receiving pension.

● Submit details of the new bank branch in case of switching bank branches for pension disbursement
with change in residence.
● Avail services of DigiLocker for safe custody and easy retrieval of the pension documents.
● Avail the services of nearest Common Service Centres (CSC), Post Offices or UMANG App to submit
Jeevan Pramaan Patra.
● Use UMANG mobile application to view pension passbooks.
● In case of death of the pensioner, intimation to be submitted promptly by the survivor so that
widow/widower/children pension can start, if applicable.
3.8 EXPECTATIONS FROM EMPLOYERS
● Comply with all the statutory provisions under the Act and allied schemes.
● Enroll all eligible employees from the wage month in which the employee has joined.
● Submit monthly returns electronically and make the corresponding remittances through the unified
Portal.
● Link/generate UAN of a new employee and update the date of exit of such members who have left
the employment within 15 days of the following month.
● Get all employees to update their KYC details and create their UAN based login to avail the online
services.
● Promptly forward the cases of request from the members for the rectification of the errors in their
basic details after duly verifying the same from their records.
● Furnish reply to e-Inspection notice with supporting documents within specified time limit.
● Attend webinars sessions organised by EPFO on various issues to facilitate the ease of doing
business.
● Resolve and reply to all grievances/issues referred by the PF Office within 5 working days.
● Exempted establishments to extend benefits at par or better than EPFO to their members.
3.9 GRIEVANCE REDRESSAL MECHANISM
● Dedicated revamped grievance portal EPFiGMS for handling grievances digitally.

● Grievance redressal is made more convenient through social media platforms.
● Regular webinars for awareness generation and attending to grievances of employers, employees
and pensioners.
● General time limit for grievance resolution is 7 working days with an escalation mechanism for
attending to delays.

36
The Public Grievance Officer at the Head Office.
Additional Central Provident Fund Commissioner (CSD)

Bhavishya Nidhi Bhawan, 14 Bhikaji Cama Place
New Delhi-110066
(contact details available on www.epfindia.gov.in)
URL to file online grievance:
www.epfigms.gov.in, www.pgportal.gov.in (facility available on UMANG mobile app as well)

Call centre Toll Free No. 1800118005 (call centre operational on all 7 days)
3.10 EPFO PRESENCE
EPFO has a nationwide network of 21 Zonal Offices, 138 Regional Offices, 114 District Offices, 05 Special State
Offices and 04 Service Centres. These offices reach out to the stakeholders and ensure extension of social
security services. List of EPFO offices is at Appendix-3(i).
Details of the Act, scheme, benefits, duties of employers and contractors etc. are available at www.epfindia.gov.in
3.11 NUMBERS SPEAK FOR US
Following terminologies are relevant to comprehend the reach of EPFO and its services:-
● A “member” of the Employees’ Provident Fund, i.e. a member having PF balance in his/her EPFO
account. As on 31st March 2021, there were 25.88 crore members.
● Each EPFO member is now identified through a number called Universal Account Number (UAN).
UAN is a permanent number and remains the same life long allowing portability of accounts while
changing employment. This is also useful to access online services any time anywhere. Number of
UANs allotted till 31.03.2021 is 15.55 Crore.
● “Contributing members” refer to those making regular contributions through their establishments.
During 2020-21, there were an average of 4.63 crore contributing members.
Establishments registered with EPFO - Establishments and their branches can apply for
and get unique PF code numbers. There are two types of establishments namely Unexempted
and Exempted. The Unexempted establishments are directly served by EPFO. The Exempted
establishments are permitted to service their employees directly. However, they are monitored and
audited by EPFO for compliance with the Act and the quality of services provided.
● As on 31st March 2021, there were 15,96,545 unique PF code numbers registered with EPFO. Out
of these, 15,93,065 were PF un-exempted codes and 3,480 were PF exempted codes.
● Average number of contributing establishments during the year 2020-21 was 6,69,371.
SERVICE AREA
● 2,45,942 additional establishments were allotted PF codes during the year taking the cumulative
total to 15.97 lakh on 31st March 2021.
● 6.69 lakh establishments remitted dues in respect of 4.63 crore members. Details are given in
Appendix-3(ii).
● During the year, 325.88 lakh claims were settled. Summary of all claims settled is given in Appendix-
3(iii). Zone and category wise settlement of claims is given in Appendixes- 3(iv) to 3(x).
● During the year, EPFO catered to 69.20 lakh pensioners.
● During the year, 2422.44 lakh Annual Statements of Accounts were updated. Details are given in
Appendix-3(xi).
37
2020-21
FINANCIAL AREA
● Contribution received during the year in the un-exempted sector was ` 176,870.14 cr.
● Benefits paid during the year in the un-exempted sector amounted to ` 112,459.45 cr.
COMPLIANCE AREA
EPFO regularly conducts compliance audits for default containment. The Act provides for judicial assessment of
dues and dispute resolution. Through a defined process, the stakeholders are heard before passing a judicial
order.
● During the year 36,717 enquiries were concluded; while 4,285 were under Section 7A of the Act,
32,432 were under Section 14B of the Act.
● As on 31st March, 2021, there were 37,886 enquiries pending which included 12,954 under Section
7A of the Act and 24,932 under Section 14B of the Act. Of these, 11,446 (88.36%) enquiries under
Section 7A of the Act were pending for more than six months and 16,505 (66.20%) enquiries under
Section 14B were pending for more than six months.
● ` 2681.86 cr. were assessed as amount due from defaulting unexempted establishments during
the year.
● ` 1503.75 cr. were recovered from defaulting unexempted establishments.
● ` 9837.30 cr. remained outstanding to be recovered from unexempted establishments. (`3334.61
cr. being Penal Damages and Interest).
● ` 1,315.20 cr. remained pending for recovery from exempted establishments.
● Total amount of ` 11,152.50 cr. was pending for recovery as on 31st March, 2021.
● Total amount in Not Immediately Realisable (NIR) Category, as on 31st March 2021, was ` 6953.58
crore, which was 70.69% of outstanding demand (unexempted category) of ` 9837.30 crore. NIR
amounts are locked in primarily because of pendency of litigations in various courts of the country.
Following is the breakup of NIR category:-
Category Amount Outstanding (` in cr.) % of NIR

Stay by Courts 5394.05 77.57
Under Liquidation 989.37 14.23
BIFR 175.66 2.53
Others 394.50 5.67
3.12 Summary of Statistical Abstract (2020-21) is given in Appendix-3(xii).
38
4
Compliance Management in
EPFO
2020-21
4.1 The Act is social welfare legislation enacted with a view to extend social security benefits in the form of
Provident, Pension and Insurance Funds to the workforce of the country engaged in the industries, factories, and
class of establishments to which the statute applies. The schemes under the legislation also cater to the interest
of international workers.
ROLE OF COMPLIANCE
4.2 The role of compliance begins with coverage of establishments under sections 1(3) (a), 1(3) (b), or
Section 1(4) of the Act. After coverage, the employers of the establishments are required to comply with the
provisions under the Act and the Schemes framed thereunder in enrolling their employees as “Members” of
the fund, deducting contributions from their salaries and depositing the same to the fund along with their
matching contribution. The employers are also required to deposit their contribution towards the Inspection and
Administrative Charges under the Act.
4.3 Action in the case of non-compliance
There may be the following types of issues of non-compliance on the part of the employers:
• Disputes on the applicability of the Act;

• Non-payment / delayed payment of dues.
• Non-enrollment of all eligible Members.
• Non-submission of returns and other documents.
The following actions are provided in the Act against defaulters to secure compliance under the Act:
i. Inquiries under section 7A – For deciding applicability of the Act in case of disputes or for determination
of amounts due from any employer under the provisions of this Act, the Provident Fund Scheme, the Pension
Scheme or the Insurance Scheme, as the case may be, inquiries under Section 7A are provided. Inquiries under
the Act are judicial proceedings with powers for enforcing the attendance of any person or examination on oath,
requiring the discovery and production of documents, receiving evidence on affidavit, and issuing commissions
for the examination of witnesses under the code of civil procedure.
ii. Action under section 7Q – Levy of simple interest at the rate of twelve percent per annum or at such
higher rate as may be specified in the Scheme on any amount due from the employer under this Act from the
date on which the amount has become due till the date of its actual payment.
iii. Action under section 14B– Levy of damages, as a penalty, for belated remittance of contributions
due from any employer or transfer of accumulations required to be transferred by him under sub-section (2) of
Section 15 or sub-section (5) of Section 17 or in the payment of any charges payable under any other provision
of this Act or the Schemes framed thereunder after giving a reasonable opportunity of being heard, and at such
rates as specified in the Scheme.
iv. Action under section 8F – Issue of prohibitory orders to 3rd parties including post offices, bankers,
insurance companies, etc. to withhold any payment due or that may become due to the defaulting employers and
to remit the same to the fund for appropriation against dues.
v. Action under section 14– Filing of prosecution against the defaulting employers before the appropriate
courts of law for avoiding payment of dues, non-submission of statutory returns, making or causing to make
false statement or representation, contravening any condition subject to which exemption was granted and of
committing same offence repeatedly or any other contravention of a provision of the Act or Schemes framed
thereunder.
vi. Action under para 76 of the EPF Scheme 1952
Punishment (s) for failure to pay a contribution, etc., if any person:-
40
(a) deducts or attempts to deduct from the wages or other remuneration of a member, the whole or
any part of the employer’s contribution, or
(b) fails/refuses to submit any return, statement, or other document required by this scheme or submits
a false return, statement or other documents, or makes a false declaration, or
(c) obstructs any Inspector or other official appointed under the Act or this Scheme in the discharge of
duties or fails to produce any record for inspection by such inspector or other officials, or
(d) is guilty of contravention of or non-compliance with any other requirement of this Scheme,
he/she shall be punishable with imprisonment which may extend to one year, or with a fine which may extend to
four thousand rupees or with both.
vii Action under the Indian Penal Code 1860
a) Complaint under section 406 - Punishment for criminal breach of trust:- Whoever commits criminal
breach of trust shall be punished with imprisonment of either description for a term which may
extend to three years, or with a fine, or with both.
b) Complaint under section 409 - Criminal breach of trust by a public servant, or by banker, merchant
or agent - whoever, being in any manner entrusted with property, or with any dominion over the
property in his capacity of a public servant or in the way of his business as a banker, merchant,
factor, broker, attorney or agent, commits criminal breach of trust in respect of that property, shall
be punished with imprisonment for life or with imprisonment of either description for a term which
may extend to ten years, and shall also be liable to fine.
Filing cases U/s 406/409 of the IPC 1860 with police or courts against the employers who fail to remit the
employees’ contribution to the Provident Fund after deducting the same from wages/salary of their employees
which amount to ‘criminal breach of trust’ and is a cognizable offence.
viii Action under section 110 CrPC – Requiring the employers who habitually fail or attempt to fail in
making payment of provident fund and allied dues to execute the bond, with sureties, for ‘good behaviour’ with
the Executive Magistrate.
4.4 e-Governance initiatives

(i) Common online registration of establishments (OLRE) on the Shram Suvidha Portal.
(ii) Facility for auto calculation and deposition of dues under Section 7Q (interest) and under Section 14B
(damages for delayed payments) of the EPF & MP Act, 1952 through ECR portal.
(iii) Facility to see the compliance status of any registered establishment online on the ‘Establishment Search
Portal’.
(iv) Compliance e-proceedings -
• E-proceedings management system for inquiries under the EPF & MP Act, 1952 is enabled through
the Compliance e-Proceedings Portal.
• All Field Offices initiate and conduct all inquiries only through Compliance e-Proceedings Portal.
• URL of Compliance e-Proceedings Portal to enable the employer to know case status including next
date of hearing & daily orders - https://eproceedings.epfindia.gov.in/epfo/public/caseenowisesearch.
php
(v) Initiation of Virtual Hearing from 01.10.2020 -

• The Organisation has launched virtual hearings in inquiries under Section 7A and 14B of the Act to
fast track dispute resolution and assessment of the dues of workers. The move is a step towards
the EPFO’s objective of faceless hearings with a view to providing expeditious and affordable
adjudication to covered employers and members.
41
2020-21
• It has eliminated the need for the physical presence of parties in hearings before the Adjudicating
Officer leading to ease and convenience for employers and employees to appear in hearings from
the remote location of their choice.
• E-notices and real-time recordings of proceedings and communication of orders have become
possible by combined use of secure video conferencing tools and Compliance e-Proceedings Portal.
(vi) Principal Employers Functionality (launched on 04.03.2021)

• EPFO deployed an electronic facility at Employer Interface of EPFO’s Unified Portal https://
unifiedportal-emp.epfindia.gov.in/epfo. This has enabled the Principal Employer to view in their
login the ECR filed by their Contractors in respect of contract employees by adding the EPF code
number of contractor(s) & UANs of contract employees. The Principal Employer can verify whether
the wages and EPF contributions paid to the contractor have been reported and remitted through
ECR by the contractors.
• Even the Principal Employers (PE) not registered with EPFO can register on EPFO’s Unified Portal
to receive Login ID/password to add details of their contractor(s) & contract employees.
• The information captured on the functionality serves as intelligence input for the EPFO Field Offices
to ensure compliance by the contractor establishments and now the Principle Employers have been
empowered to verify compliances made by their contractors.
(vii) Web Facility for Registering, Processing & Monitoring of Complaints and Optional Inspection by Regional
Offices (ROs), Zonal Offices (ZOs) and Head Office (HO)-
● This Web Portal was launched on 04.03.2021.
● Requests for Optional Inspection Permission / Complaint received through any mode can be
registered by HO/ZO/RO with a unique ID and tracking of each case is possible.
● The Inspection permission request & complaints uploaded by Regional Offices on the Portal is
examined by concerned Zonal Offices for inspection.
● Actions taken in each case - assignment of inspections, uploading of reports, and issue of
communication to complainants - gets updated on the Portal.
● Performance monitoring of Regional Offices by Zonal Offices & the Head Office is possible through
Dashboards.
4.5 Central Govt. initiatives under PMGKY and Aatmanirbhar Bharat Abhiyan during Covid 19
Pandemic
i During the COVID Pandemic period under the Prime Minister Garib Kalyan Yojna (PMGKY), the Central
Government paid the employees’ and employers’ share of EPF & EPS contributions (24% of wages) for the period
from March 2020 to May 2020. It was aimed at preventing disruption in the employment of low wage-earning
EPFO members in EPF covered establishments who were employing up to hundred employees. Ninety percent of
these were earning wages of less than `15,000/- per month.
Under the Aatmanirbhar Bharat Abhiyan, the Central Govt. extended the above Scheme for three more months
from June, 2020 to August, 2020. The benefits amounting to ` 2567.20 Crore were credited upfront in EPFO
accounts of 38.85 lakh eligible employees of 2.63 Lakh eligible establishments.
ii. To facilitate the PMGKY intervention, the EPF Scheme (1952) was amended on 28.03.2020 by inserting
a provision for allowing the non-refundable advance to EPF members during Pandemic/Epidemic. The above
provision allows EPFO members to avail advance from their EPF a/c to the extent of 75% of their balance or
three months’ wages whichever is less. Online facility for filing of claims by members without the intervention of
employers was enabled on EPFO website as well as through UMANG App. During the year 2020-21, 69.09 Lakhs
EPF members availed advance amounting to ` 17,106.17 Crore.
iii. The Central Government in order to provide relief from the liquidity crunch during Pandemic also announced
a reduction in the statutory rate of EPF contributions from 12% to 10% for all class of establishments & employees
except those owned or controlled by the Central / State Govt. and PMGKY beneficiary establishments.
42
Number of establishments and members who benefitted are below:
Month Establishments Employees
May 2020 1.25 Lakh 1.57 Crore
June 2020 1.39 Lakh 1.75 Crore
July 2020 1.41 Lakh 1.80 Crore
iv. On 12.11.2020, the Central Government announced Aatmanirbhar Bharat 3.0 package and as a part
of the same, announced the Aatmanirbhar Bharat Rozgar Yojana from 01.10.2020 to incentivize employment
generation in EPFO registered establishments during Covid Recovery phase. It made payment of both employees
& employer’s contributions i.e. 24% of wages in r/o new employees in establishments employing up to 1000
employees & only employee’s EPF contributions i.e. 12% of wages in r/o new employees in establishments
employing more than 1000 employees.
4.6 Eligibility Conditions:
For Establishments:-
● Contributory UANs in ECR for wage month Sept. 2020 is the reference base of employees for
establishments already registered with EPFO as of 30.09.20.
● Establishments with up to 50 UANs in ECR for September’20 (reference base) had to add a minimum
of 2 new employees and establishments with more than 50 UANs, had to add a minimum of 5 new
employees while retaining the reference base.
● Establishments covered from 1.10.2020 to 30.06.21 were entitled to benefits for all new employees
without there being any reference base of employees.
● Eligibility conditions to be fulfilled on a month to month basis by establishments.
For employees:
● Benefits were available for new employees joining employment from 01.10.2020 till 30.06.2021
(now 31.03.2022) with monthly EPF wages less than ` 15000/-
a. who joined employment for the first time and allotted Aadhaar validated Universal Account Number (UAN).
b. who rejoined employment after being rendered unemployed during the Covid Pandemic with the date of
exit (01.03.2020 to 30.09.2020) captured in their UANs.
● Eligibility conditions to be fulfilled on a monthly basis by employees - employment in any eligible
establishment and wages less than `15000/-.
● New employees eligible for benefits for 24 months from date of registration.
As on 31.03.2021, 56,168 establishments created employment opportunities for 12.96 Lakh new-
employees as under:
No. of estts. availing benefits No. of beneficiary new Amount of benefits credited
employees upfront
56,168 12.96 Lakh ` 350.49 Crore
43
2020-21
CENTRAL ANALYSIS AND INTELLIGENCE UNIT (CAIU)
4.7 EPFO has set up a Central Analysis and Intelligence Unit (CAIU) for collecting and analyzing field-level data
for a transparent and accountable labor inspection system. The cases forwarded for audit through the Central
Analysis & Intelligence Unit (CAIU) of EPFO are based on data and evidence.
Objective of CAIU - The broad objective of the Central Analysis and Intelligence Unit (CAIU) are:
i. To introduce an effective e-governance system in the compliance setup of EPFO and to ensure a
transparent and effective service delivery mechanism for its stakeholders.
ii. Creation of a database for targeted monitoring of establishments to achieve an optimum level
of coverage of establishments and membership by developing linkages with other enforcement
agencies.
iii. To act as the nodal agency for facilitating compliance, tracking, monitoring, and initiating default
control measures under the provisions of the EPF & MP Act, 1952.
Basic Processes involved in the work are as follows:
 Data gathering, digitizing, development of databases

Creating DATABASE
 Collating of data
 Analysis of data
Turning DATA into  Development of Complaint webpage and Software
KNOWLEDGE
 Providing actionable inputs to field offices for compliance
action.
Turning  Monitoring of the action taken by field offices and further
KNOWLEDGE into feedback.
ACTION
Steps taken by CAIU so far;
i) Delegation of Inspection Permissions to Zonal Offices -

● For better administration of the system of processing requests for permissions for optional
inspections, partial modification has been done in the earlier system.
● Each Zonal Office now functions as an extended arm of the CAIU, EPFO to accord permissions
to the field Offices for carrying out inspections in all types of cases other than the mandatory
inspections.
● Zonal Offices as the extended arm of CAIU, scrutinize the cases on the extant guidelines and grant
permissions keeping in view the manpower availability & workload of mandatory inspections at the
field offices under their jurisdiction.
ii) Complaint and Optional Inspection Portal -

● Each Zonal Office now functions as an extended arm of CAIU (HO) to accord permissions to Regional
Offices for carrying out inspections in all types of cases other than the mandatory inspections as
listed in the EPFO. Further, the ZOs are required to scrutinize the cases on the basis of the extant
guidelines and grant permissions.
● On 04.03.2021, the Union Labour and Employment Minister and the Chairman CBT launched the
online portal for registering complaints and other optional inspections. The portal allows real-time
tracking of the status of complaints relating to evasion and non-compliance as well as the status of
inspections for other cases. This is aimed at greater transparency in the inspection process as the
44
pendency at each level (i.e. inspection registration, grant of permission by zones, the conduct of
inspection, and uploading of inspection report) can be tracked. It will also lead to better efficiency
as the process of granting inspection permissions has been moved online. It would further lead to
quicker resolution of complaints regarding evasion.
iii) e-Inspections -
This is a new digital interface of EPFO with employers. The E-Inspection Form is made available in the user
login of the selected employers not filing ECR. The employers need to respond as to whether the establishment
is functional or closed, and if closed, the type of closure, i.e. temporary or permanent, along with reasons for
closure and uploading of supporting documents, if any. Further, if the establishment is functional, the employer
can declare the outstanding amount of unpaid dues, along with reasons for non-payment, and also propose a
time frame between 2 to 36 months, for payment of unpaid dues, etc. The e-inspection system is a step to reduce
the cost of compliance for non-willful defaulters and increase the ease of doing business for employers. It nudges
the employers for compliant behavior and prevents avoidable harassment. It also helps EPFO to better utilize
the limited resources available with its enforcement machinery and is a cost, time, and effort-saving mechanism
towards default management. The pilot run was done in the offices of Karnal and Agra in November 2019, and
later on in a few more offices in March 2020. The learnings of the pilot phase, including the inputs received from
the various stakeholders like the employers, workers, field functionaries, etc., were used to improve upon the
process from a technical and operational point of view, and to sensitize the field functionaries about their role in
ensuring the successful implementation of the e-inspection system.
iv) Efforts were made to generate actionable data through data exchange with other governmental departments
and agencies like CBSE, ESIC and FSSAI etc.
v) Data was also fetched from online sources in respect of such establishments as hospitals, RERA registered
projects etc. and compared with the EPF database to reduce coverage gaps.
vi) It is expected that with the strengthening of CAIU, a more robust and transparent system to track
Compliance under the EPF & MP Act, 1952 shall be possible in coming years.
EXEMPTION
4.8 Exemption from operation of the EPF Scheme,1952 by the Appropriate Government is granted to an
establishment, already covered under the Employees’ Provident Funds & Miscellaneous Provisions Act, 1952,
subject to terms and conditions of grant of exemption.
The Central Government is the Appropriate Government for the establishments under the control of the Central
Government, Railways, major ports, mines, Oil-fields, any controlled industry or any establishments having
branches in more than one state. The State Government is the Appropriate Government for any establishment
situated in only that state.
Statutory Provisions about Grant of Exemption
4.9 The power to grant exemption from the operation of all or any of the provisions of any scheme is derived
from Section 17 of the Employees’ Provident Funds & Miscellaneous Provisions Act, 1952 read with Para 27/27A
of the EPF Scheme 1952.
The terms and conditions, under which an establishment is granted exemption, is detailed in Para 27AA of the
EPF Scheme,1952.
Under the above statutory provisions, an establishment can be granted exemption by the Appropriate Government,
when the rules of its provident fund with respect to the rates of contribution are not less favourable than the
statutory rate and the employees are also in enjoyment of other provident fund benefits which on the whole
are not less favourable than the statutory benefits provided under the EPF & MP Act and its Schemes. Grant
45
2020-21
of exemption is also considered when the employees of such establishment are in enjoyment of benefits in the
nature of provident fund, pension or gratuity and such benefits, separately or jointly, are on the whole not less
favourable than the statutory benefits provided under this Act or any Scheme in relation to employees in any
other establishment of a similar character.
The grant of exemption is considered by the appropriate government in consultation with the Central Board of
Trustees.
Statutory Provisions about Cancellation/Surrender of Exemption
4.10 In the event of non-compliance with the terms and conditions of the exemption from the Employees’
Provident Fund Scheme, the statute provides for the cancellation of such exemption under the provisions of
Section 17(4) of the Act.
The power to cancel such exemption vests with the authority, which granted it giving an order in writing. The
procedure of cancellation involves a show cause notice to the establishment by the appropriate government/
authority detailing the violations of the conditions of the exemption. Besides cancellation of exemption, other
actions as stipulated under the EPF & MP Act 1952 may also be initiated against the defaulting establishments as
per those provisions and prescribed procedures.
Some exempted establishments may also apply for the surrender of their exemption along with the copy of the
resolutions passed by their Board of Trustees to this effect. The process involves the transfer of the corpus as
well as completion of a third party audit to ascertain the financial health of the trust.
In the event of such cancellation and surrender of exemption, the employer has the responsibility to transfer the
entire corpus to the accounts of the Central Board of Trustees.
Monitoring Structure
4.11 The Exemption Division is headed by an officer of the rank of Additional Central Provident Fund Commissioner
(HQ). In field offices, the Regional Provident Fund Commissioners in-charge of the Region are responsible for
regulatory function with respect to monitoring of the exempted establishments, under their jurisdiction. The
Office of the Regional PF Commissioners are supervised by the respective Zonal Offices, headed by the Additional
Central Provident Fund Commissioners (HQ)/ Additional Central Provident Fund Commissioners, as the case may
be.
Committee on Exempted Establishments
Composition of the Committee:
Central Provident Fund Commissioner (ex-officio) is the Chairman. Other members are Additional Secretary &
Financial Advisor, Ministry of Labor & Employment and Joint Secretary (Social Security), Ministry of Labor &
Employment as the Central Government representatives, Two Employers’ representatives and Two Employees’
representatives also are a part of the committee.
The terms of reference of the Committee are as under:
a. To oversee the working of exempted establishments in all respects and to make suggestions for
consideration of the Board to improve working of the exempted establishments.
b. To consider and suggest guidelines for grant of exemption/relaxation.
c. To review the role of exempted trusts in the context of changing business environment and current
experience.
46
Process of handling Exemption related applications
4.12 An application for grant of exemption is submitted by the employer with requisite documents to the concerned
EPFO field Office. Here it is scrutinised and forwarded to the respective Zonal Offices for recommendations. The
recommendations of the Zonal Offices, are examined at the Head Office, and are placed before the Committee on
Exempted Establishments, for consideration. The recommendations of the Committee in the form of a proposal
are placed before the Central Board of Trustees, for consideration to the Appropriate Government.
4.13 Progress during 2020-2021
(a) Meetings of the Exempted Establishments’ Committee
During the year 2020-2021, two meetings of the Exempted Establishments’ Committee, namely the 45th meeting
on 07.09.2020 and the 46th Meeting on 26.02.2021, were held. Following cases of cancellation/surrender of
exemption have been recommended:
Sl. No. Name of establishment
1. Surrender of Exemption in respect of M/s Gandevi Taluka Khedut Sahakari Sangh Ltd., (GJ/SRT/8002).
2. Surrender of Exemption in respect of M/s Raja Bahadur International Ltd., (PU/PUN/338).
3. Withdrawal of application for grant exemption in respect of M/s.Cisco Video technology India Pvt. Ltd.
(BG/BNG/25359).
4. Surrender of Exemption in respect of M/s Gujarat Venture Finance Ltd., (GJ/23206).
5. Surrender of Exemption in respect of M/s. Bapalal & Co. Jewellers, (TN/2562).
6. Cancellation of Exemption in respect of M/s. Alliance Mills Limited (WB/BKP/13 & 16).
7. Withdrawal of application for grant of exemption in respect of M/s. Philips Lighting India Limited (GN/
GGN/1457911).
8. Cancellation of Exemption granted to M/s. Fertilizer and Chemicals Travancore Ltd., Udyog mandal
Division (KR/KCH/165).
9. Surrender of Exemption granted to M/s Gujarat Narmada valley Fertilizers and Chemicals Ltd, (SR/
BRH/14401).
10. Cancellation of Exemption granted to M/s. Fertilizer and Chemicals Travancore Ltd., Kochi Division
(KR/KCH/3805).
11. Cancellation of Exemption granted to M/s. Ghadge Patil Transport Limited (PU/KOL/1603).
The above proposals have been forwarded to the appropriate government.
(b) Disbursement of COVID Advance
● Through an amendment in the EPF Scheme, 1952 by inserting Sub-Para (3) under Para 68L of the
EPF Scheme, 1952, the provision for a non-refundable advance to EPF members was introduced in
the event of outbreak of epidemic or pandemic. In this scheme, the members were eligible for an
amount of advance not exceeding the basic wages and dearness allowances for three months or
upto 75% of the amount standing to member’s credit in the EPF account.
47
2020-21
● In the exempted establishments an amount of ` 42,55,96,21,006/- (` 4,255.96 crores) were

disbursed as advance for COVID-19 to 4,53,752 members.
Covid-19 Advance Claims settled

500000 455283
436280 445553
450000 408560 425378
374871 390963
400000
344743
350000 304681
300000
240883
250000
200000 177557
150000 104587
100000
50000
0
Amount disbursed (in crores)

5000
4500 4195 4310
4089 4122
3938
4000 3662 3791
3409
3500 3127
3000
2470
2500
2005
2000
1500 1155
1000
500
0
(c) Compliance Audit:
● During Covid pandemic times, physical inspection of the exemption establishments/ trusts was not
considered practical. Therefore, a system of online submission of the self-certified documents was
introduced where the Exempted Establishments could submit their reports related to the compliance
audit for the year upto 2019-2020 electronically. The physical inspection was authorized only in
respect of non-filers, reduction in the membership/contribution over 15% from the previous years,
non-paying statutory rate of interest, companies reporting losses for the last two years, changes in
the legal status etc.
48
120
94 94 94 94 94 95 95 95 95 97 97 97
100
80 71
66 68
59 61 61 63
60 52 54
37 37 37
40
20
2017-18 2018-19
● As on 31st march 2021, the compliance audit in respect of 1302 establishments out of 1340
establishments has been completed for the year 2017-18. This is 97%. The compliance audit in
respect of 945 establishments out of 1340 establishments were completed for the year 2018-2019.
This is 71%. Compliance audit for the remaining establishment and for subsequent financial years
is an ongoing continuous process.
(d) Online returns
● The exempted establishments are required to submit monthly and annual online returns. These
returns provide for the basic details of the establishment, their trust, employment and contribution
details in respect of the employees enrolled and the investments made etc.
● Percentage of filing of Online Returns by Exempted Establishments for the Return Months from
April 2020 to March, 2021 – Comparison between those filed within Due date and as on 31.03.2021
80
73 71 71 69 69
70 64 64 64 65 65
60 62
60 56 56 56 57 57
52 52 54
48 49
50
40
40 36
30
20
10
0
Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21
Return filed as on Due date Return filed as on 31.03.2021
● Because of the nation-wide lockdown the status of filing of online return was few in the initial
months of the financial year. However, after the openings of the establishments, the filing of the
online returns resumed and the establishments could also file for those months, which they could
not have done earlier.
49
2020-21
● Some 36 – 49% establishments could file their online returns on time during April - July 2020. By
the end of the financial year 70-73% of such establishments could file their returns in respect of
these months.
(e) Online Transfer of EPF contributions from Exempted to Unexempted Establishments:
Online transfer of EPF of employees from exempted trust to un-exempted is now done successfully. About 559745
accounts were transferred up to March 2021. Month wise numbers of transfers done by trusts using the facility
are as below:.
600000 559745
500000
400000
300000
200000
136282 151556 136609 136609 136609 137864 136609
85584 92201 92201 92201
100000
0
Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Oct-20 Nov-20 Dec-20 Jan-21 Feb-21 Mar-21
(f) Aadhar & Bank seeding:
87% Exempted (EPS) members seeded their Aadhaar numbers and 92% of Exempted (EPS) members seeded
their Bank account (upto 31st March, 2021). The status of Aadhaar seeding and bank account seeding was 83 %
and 91 % respectively for the corresponding period in the financial year 2019-2020.
87.14 92.15
100
90
80
70
Aadhaar
Percentage
60
50 Bank
40
30
20 Note-Aadhaar & Bank
10 data based on
contibuting member
0 based on wage month
Aadhaar Bank Dec'20,jan'20 & feb'21
50
4.14 DRAFT CODE OF SOCIAL SECURITY (CENTRAL) RULES 2020: EXEMPTION MATTERS.
The Ministry of Labour & Employment, Government of India, vide G.S.R. 713 (E) dated 13.11.2020, has published
the draft rules. Such rules shall come into force after the date of their final publication in the Official Gazette, on
the date of the commencement of the Code on Social Security, 2020 (36 of 2020).
4.15 Points with respect to exemption matters
The draft rules attempt to frame the Eligibility conditions to be fulfilled prior to grant of exemption and the
conditions to be complied with after exemption and extension period of exemption.
The salient points are below:
● An establishment, to be eligible to seek exemption under section 143 of the Code shall be required
to fulfil the conditions, prior to grant of exemption;
● The employees of such establishment are in receipt of benefits substantially similar or superior to
the benefits granted in the scheme framed under Chapter III of the Code;
● The establishment seeking exemption shall make an application electronically or otherwise;
● The establishment has been complying with the provisions of Chapter III of the Code or the
Employees’ Provident Funds and Miscellaneous Provisions Act, 1952 (19 of 1952) for a period
of three years continuously immediately before making the application and has not defaulted in
payment of contribution payable under the respective Chapters during such period;
● The establishment seeking exemption under section 143 of the Code should have minimum of five
hundred contributory members for the purposes of Chapter III of the Code on the date of such
application;
● The establishment seeking exemption from the provisions of the Provident Fund Scheme or the
Pension Scheme framed under section 15 of the Code should have a cumulative balance in members
account of rupees fifty crore or more in respect of the Scheme from which exemption is sought;
● For the purposes of the Chapter III, the establishment shall furnish consent of majority of the
employees for seeking exemption under section 143 of the Code;
● The establishment seeking exemption should have a positive net worth during each of the last
three years before the date of application;
● The establishment must have seeded the Aadhaar Number of each of the member in the respective
members’ account for the purposes of Chapter III in the respective data-base;
● The establishment shall provide facilities for online claim settlement and has an online portal
for grievance resolution to provide linkages with that of Employees’ Provident Fund Organisation
within ninety days of grant of exemption;
● The notification granting exemption under section 143 of the Code shall be issued so as to take
effect from the date of the notification and shall contain the other terms and conditions to be
complied with by the establishment and/or the employer, as the case may be;
● The application for extension of exemption under section 143 of the Code shall be made on
specified portal, at least six months before expiry of exemption;
● The exemption granted in respect of the Provident Fund Scheme or the Pension Scheme or the
Insurance Scheme, as the case may be, extended for such period and on such terms and conditions
as may be specified in the respective Schemes;
● The Central Board shall forward its views on the application seeking exemption under section 143
of the Code to the appropriate government within six months of receipt of proposal for exemption.
If Central Board is unable to provide its views within the said period, the appropriate government
may extend the time limit or take action on the application of exemption, as it may deem fit;
● The establishment and/or employer, after the grant of exemption, shall comply with all such terms
and conditions as may be specified in the Provident Fund Scheme or the Pension Scheme or the
Insurance Scheme, as the case may be, framed under section 15 of the Code;
● A Board of Trustees shall be established for the management of the Provident Fund or the Pension
Fund according to such directions as may be given by the Central Government or the Central
51
2020-21
Provident Fund Commissioner, as the case may be, from time to time;
● The Board of Trustees shall consist of such equal number of representatives each of the employers
and employees as may be prescribed in the Provident Fund Scheme or the Pension Scheme, as the
case may be;
● The employer of such exempted establishment shall be the Chairperson of the Board of Trustees.
The Chairperson may exercise a casting vote in an event of equality of votes. However, arm’s length
principles shall be maintained by the Chairperson in all meetings of the Board of Trustees;
● The Board of Trustees shall meet at least once in every three months and shall function in the
accordance with the guidelines that may be issued from time to time by the Central Government or
the Central Provident Fund Commissioner or any officer authorized by him;
● The terms and conditions, including the tenure of office of the Trustees, the procedure and manner
for election or nomination of the representatives of the employees and of employers to the Board
of Trustees, disqualification and cessation of trusteeship, re-election or re-nomination of trustees,
the quorum at the meeting of the Board, records to be kept of the transaction of business and all
such other matters and conditions for the management of the Trust shall be as provided for in the
Provident Fund Scheme or the Pension Scheme, as the case may be;
● In case of any dispute or doubt on any general issues within the ambit of these terms and
conditions, the matter shall be referred to the Regional Provident Fund Commissioner in whose
jurisdiction the head office of the establishment is located. The decision of the Regional Provident
Fund Commissioner in the matter shall be final and binding.
EXEMPTED ESTABLISHMENTS AND MEMBERS
4.16 There are 3480 EPF exempted unique codes. 1,39,27,183 member accounts are serviced by these exempted
establishments as against 1,33,76,735 member accounts during the previous year.
STATE WISE CONCENTRATION OF ESTABLISHMENTS AND MEMBERS
4.17 Exempted member accounts are concentrated mainly in five states in the country namely Maharashtra,
Karnataka, West Bengal, Delhi and Tamil Nadu. These five States constitute 50.11% of the total exempted
establishments and 75.14% of the total membership of the exempted sector.
INSPECTION CHARGES
4.18 The employers of exempted establishments are required to pay the Inspection Charges @ 0.18% of the
basic wages and DA including cash value of food concession and retaining allowance if any, to EPFO.
RECOVERY OF ARREARS IN EPFO
4.19 Provisions for recovery of amount due from employers were inbuilt in the Employees’ Provident Funds
Ordinance, 1951, the Employees’ Provident Funds Bill, 1952 and the Act. As per the modes of recovery provided,
any amount due from an employer in respect of any contribution payable under this Act or towards the cost of
administering the Fund payable under any Scheme could be recovered by the Appropriate Government in the same
manner as arrears of land revenue. Requisitions used to be sent to the Certificate Officers/Revenue Officers of
the respective State Governments for recovery of any money due from an employer in respect of any contribution
payable under this Act or towards the cost of administering the fund payable by him under any Scheme. The pace
of recovery was very slow as there was no control over the State Governments. Therefore, evolving an institution
of independent recovery machinery within the Organisation was thought of. Accordingly, Section 8 of the Principal
Act was amended by the EPF & MP (Amendment) Act, 1988 (33 of 1998) and in the Principal Act, for the words
“by the Central Provident Fund Commissioner or such other officer as may be authorized by him, by notification
in the Official Gazette, in this behalf, in the same manner as an arrear of land revenue”, the words, figures and
letters “in the manner specified in Sections 8B to 8G” were substituted. Definition and role of ‘Recovery Officer’
were inserted in the Act by the said amendment of 1988 effective from 1st August, 1988. As a result, independent
recovery machinery was put in place from 1st July, 1990 and RPFCs were notified as Recovery Officers by name.
From 4th March, 1997, all the RPFCs and APFCs working in the Regional Offices located at different States and in
52
Headquarters of the Organisation have been notified to act as Recovery Officers. Notification No. S.O. 796 dated
the 4th March, 1997 was published in the Official Gazette on 22nd March, 1997 to that effect.
4.20 For augmenting recovery, a Directorate of Recovery has been created at the Head Office level which is
directly monitoring the performance of the field functionaries in the area of recovery.
Following recovery actions are provided in the statute against the defaulters:
● Attachment and sale of movable or immovable property of the establishment or, as the case may
be, of the employer;
● Arrest of the employer and his detention in prison; and
● Appointing receiver for the management of movable or immovable properties of the establishment
or, as the case may be, the employer.
PRIORITY OF PROVIDENT FUND DUES
4.21 Section 11(2) of the Act provides that, if any amount is due from an employer, whether in respect of
employees’ contribution (deducted from the wages of employees) or the employers’ contribution, the amount so
due shall be deemed to be the first charge on the assets of the establishment, and shall not withstand anything
contained in any other law for the time being in force, be paid in priority to all other debts.
4.22 The Supreme Court in Maharashtra State Co-operative Bank Vs. Provident Fund Commissioner [2009(10)
SCC.123:2009(123) FLR, 653:2009(2) SCC, (L&S) 743(S.C. – 3M)] has held that the provident fund dues shall
be paid in priority to all other dues and debt of a company. Even in cases of liquidation, the Supreme Court has
held that the EPF dues are to be paid in priority in Employees’ Provident Fund Commissioner Vs. O.L. of Esskay
Pharmaceuticals Limited – 2011(5)LLN.1:2012(1)LLJ.1:2012(132)FLR.98(S.C.-2M)]
ARREAR MANAGEMENT DURING THE YEAR
4.23 During the year 2020-21 the scheme-wise details of assessed arrears, amounts recovered and closing
balance are as in the table below.
ARREARS TO BE RECOVERED (` in cr.)
TYPE OF DUES Workload Realised Closing Balance
a. Provident Fund 6952.85 976.91 5975.94
b. EPF Administration & Inspection Charges 519.35 49.48 469.87
c. Pension Fund 3566.48 437.43 3129.05
d. Insurance Fund 290.98 38.43 252.55
e. EDLI Administration & Inspection Charges 11.39 1.50 9.89
f. TOTAL (a to e) 11341.05 1503.75 9837.30
g. Penal Damages and Interest 3783.91 449.31 3334.61
h. Exempted Sector 1441.09 125.89 1315.20
GRAND TOTAL (f & h) 12,782.14 1,629.64 11,152.50
53
2020-21
The Zone-wise details are given in Appendices-4(i) to 4(iii), 4(ix), 4(xi) & 4(xviii).
BIFURCATION OF ARREARS OF CONTRIBUTION (ALL THREE SCHEMES)
4.24 Out of the total arrears of ` 9837.30 cr. an amount of ` 6953.58 cr. falls under Not Immediately Relisable
(NIR) category and ` 2883.73cr. is realizable through recovery proceedings.
The arrears falling under NIR category could not be recovered over the years for reasons such as:
● Amount in dispute in Courts/Tribunal.

● Establishments into liquidation.
● Grant of Installments.
● Establishments in respect of which Rehabilitation Scheme had been sanctioned by the BIFR.
4.25 NIR amount accounts for 70.69 % of the arrears demand. The break-up indicating the reason and category
of the default falling under NIR category is as below:-
Status of NIR arrears Number of cases Amount involved (` in cr.) % of Total
Stay by Courts 10111 5394.05 77.57
Under Liquidation 1963 989.37

14.23
BIFR 484 175.66 2.53
Others 10896 394.50 5.67
TOTAL 23454 6953.58 100%
4.26 Sector-wise status of defaulting establishments is as under:-
Sector Amount to be recovered (` in cr.)
Private 7857.79
Public 1634.52
Co-operative 345.00
Total 9837.30
4.27 Zone-wise bifurcation of arrears for all schemes as on 31.03.2021 with reference to Public, Private and
Cooperative Sector is given in Appendix-4(iv).
4.28 The summary of Un-Exempted establishments which were in default of Provident Fund dues of ` 50 lac and
above as on 31.03.2020 is at Appendix-4(v) and a summary of exempted establishments in default of ` 50 lac
or more is given in Appendix-4(vi).
54
ACTIONS TAKEN TO ARREST THE DEFAULT
4.29 The following actions were taken by the organization against the defaulting establishments for assessment
and recovery of dues:
• Assessment of dues under Section 7A of the Act: The status of initiation and disposal of assessment
cases, zone-wise is given in Appendix-4(vii) and the details of periodicity of pending Section 7A
cases are given in Appendix-4(viii).
• Assessment of Interest under Section 7Q of the Act: The total workload during 2020-21 was
` 1,423.95 cr. out of which ` 201.43, being 14.15 % of the total workload was recovered. As on
31st March 2021, ` 1,222.52cr. was outstanding for recovery. The Zone wise details are given in
Appendix-4(ix).
• Levy of Damages under Section 14B of the Act for belated remittances: Total amount due for
realization during the year 2020-21 was ` 2,359.96 cr. Out of this ` 247.87 cr. was recovered. Zone
wise details of cases and amount of penal damages imposed, collected and outstanding at the end
of the year are given in Appendices- 4(x) & 4(xi).
• Recovery through coercive actions: During the year 2020-21, a sum of ` 183.97 cr. was recovered
by invoking the provisions of Section 8B for attachment and sale of properties of defaulting
establishments, arrest of defaulters etc. The status of attachment/sale of property /arrest of
defaulters in the Un-Exempted sector is given in Appendix-4(xii).
• Action taken under Section 14 of the Act: 35,354 cases were pending in the Criminal Courts under
the provisions of Section 14 of the Act against defaulting establishments and employers. Zone-wise
status of EPF, EPS and EDLI cases are given in Appendix-4(xiii) to (xv) respectively.
• Action taken under Section 406/409 of IPC: FIRs were filed with the police authorities u/s 406/409
of Indian Penal Code (IPC) against the employers for non-remittance of the Employees’ share of
Provident Fund contributions deducted from their wages / salary. Zone–wise data of the cases filed
before the police, the details of challans filed by the police in courts and complaints directly filed
in Court and details of their disposal with pendency of cases are given in Appendix-4(xvi) &
4(xvii).
ARREAR MANAGEMENT IN THE EXEMPTED SECTOR
4.30 Out of an arrear of ` 1,441.09 cr., an amount of ` 125.89 cr. was recovered leaving a balance of `1315.20
cr. The details are given in Appendix-4(xviii).
4.31 The major portion of arrears of exempted establishments is in the State of Telangana amounting to
`332.42 cr. followed by the State of Delhi amounting to ` 213.72 crore, West Bengal & Sikkim amounting to
`152.84 crore, Jharkhand amounting to ` 122.48 cr. and Maharashtra amounting to ` 120.00 crore, together
representing 71.58 % of the total arrears as depicted in Appendix-4(xix).
ACTION TAKEN AGAINST DEFAULTERS IN THE EXEMPTED SECTOR
4.32 During the year, one complaint was filed for offences punishable under section 406/409 of I.P.C. against
the defaulting employers who failed to remit the Provident Fund contributions deducted from the wages of their
employees.
4.33 During the year 2020-21, a sum of ` 24.29 cr. was recovered through various modes from defaulters in
exempted sector as given below:
55
2020-21
STATUS OF ARREST & ATTACHMENT OF PROPERTY ON ACCOUNT

OF DEFAULT– EXEMPTED SECTOR
Sl. No. Mode of Recovery No. of Cases Amount Recovered

(` in cr.)
1 Bank Accounts Attached 6 24.29
2 Movable Property Attached 0 0.00
3 Immovable Property Attached 2 0.00
4 Arrest of Defaulters 0 0.00
TOTAL 8 24.29
OTHER ACTIONS TAKEN BY EPFO FOR RECOVERY OF ARREARS
4.34 Apart from the above actions, instructions have also been issued to all RPFCs to take the following steps
for recovery:
• To seek the help of the State Governments for recovery of arrears.

• To display the names of 10 biggest defaulters of the region in the front area of the office at a
prominent place.
• To seek full cooperation of the State Police for attachment of movable and immovable properties of
the defaulting employers.
• To have the jails notified as civil prisons by the appropriate authorities.
• Flash the names of major defaulters on the EPFO’s website.
PRADHAN MANTRI ROJGAR PROTSAHAN YOJANA (PMRPY)
4.35 The Pradhan Mantri Rojgar Protsahan Yojana (PMRPY) was launched on 9th of August, 2016. This was
to incentivize creation and generation of new jobs. The Scheme provided that the Government of India will
pay the Employees’ Pension Scheme (EPS’95) contribution of 8.33% for all new employees enrolling under the
Employees’ Provident Fund Scheme,1952 for the first three years of their employment. This was to incentivize
the employers to recruit unemployed persons and also to formalize the employment.
Targeting the group of semi-skilled and unskilled workers, the Scheme was applicable to those with salary/
wages up to Rs. 15000/- per month and who had not worked in any establishment registered with EPFO prior
to 01/04/2016 and not having UAN prior to 01/04/2016. While on the one hand, the employer is incentivized
for increasing the employment base of workers in the establishment, and on the other hand, a large number of
workers will find jobs in such establishments. As a direct benefit these workers have access to social security. It
was mandated that the UAN of beneficiaries will be seeded with Aadhaar to ensure entry of rightful.
In case of the textile (apparel) sector where the establishment particularly dealt with manufacturing of wearing
apparel, the employers were also eligible to get 3.67% of employers’ share of EPF contribution paid by the
Government (in addition to paying the EPS’95 contribution of 8.33%) under the Pradhan Mantri Paridhan Rojgar
Protsahan Yojana (PMPRPY).
With effect from 01/04/2018, the whole of employer’s share of EPF & EPS contribution (10% or 12% as the case
may be) is being provided to the employers for a period of three years in respect of the new employees and
the existing employees for their remaining period of three years. Hence, the establishments and the employees
therein which were getting twin benefits under both PMRPY & PMPRPY now are eligible for the full benefit of 12%
(or 10%) under PMRPY since 01.04.2018. The terminal date for registration of beneficiary through establishment
was 31st March, 2019.
56
The Scheme received good response from the employers. By the terminal date of registration (i.e. 31.03.2019),
185022 establishments had registered with 1,37,91,049 employees under the scheme. Out of this, 1,52,900
establishments had benefited in respect of 1,21,69,960 employees amounting to ` 89,56,85,52,337/- from
inception of the scheme till 31st March 2021.
The year wise details are given as under:
Pradhan Mantri Rojgar Protsahan Yojana (PMRPY)
Financial Year New Unique Employees Distinct Employers Subsidy disbursed

benefitted benefitted (in `)
2016-17 33031 868 25839391
2017-18 3025084 39423 4919573820
2018-19 8746888 144736 38708772274
2019-20 364957 135760 33935995284
2020-21 Nil 111568 11978371568
Pradhan Mantri Paridhan Rojgar Protsahan Yojana (PMPRPY)
Financial Year New Unique Employees Employers Subsidy disbursed

benefitted benefitted (in `)
2016-17 3900 19 1787994
2017-18 218304 689 187502672
2018-19 46840 781 51668588
2019-20 N.A. N.A. N.A.
2020-21 N.A. N.A. N.A.
The Government revised the Scheme guidelines dated 23.02.2017 vide order dated 07.03.2019. This has produced
the effect that for any establishment to avail upfront benefit under PMRPY for a particular wage month, it is now
mandatory that the ECR is filed by 15th of the subsequent month.
A scrutiny of the data of beneficiaries under PMRPY scheme was taken up and the same was validated with the
legacy data of members exiting before 01.04.2016 on different parameters like PAN, Aadhaar, Name, Father’s
Name, Date of Birth and Gender of the beneficiaries.
During the Financial Year 2019-20, the deduplication exercise was completed involving verification of about 8.98
lakh UANs registered under PMRPY. Out of this, employers had availed benefit under PMRPY in lieu of a total of
7,62,013 ineligible member beneficiaries, amounting to a total of ` 285.49 crores. Accordingly, a recovery module
was prepared by the IS Division for recovering the principal amount along with interest and damages.
57
2020-21
The details of recovery effected from employers till March, 2021 are as follows:-
Principal amount 266.00 crores (93.17 %)
Damages 30.47 crores
Interest 15.29 crores
Total 311.76 crores
This exercise has led to massive savings for the Government of India, firstly by recovering the subsidy already
disbursed in respect of ineligible beneficiaries, and secondly by preventing further subsidy disbursal into such
accounts. It can safely be assumed that the total savings would be in excess of ` 500cr.
As per the requirement of Cabinet Secretariat, the granularity of PMRPY data was changed by IS division from
State level to District level for pushing into PRAYAS Portal periodically. Accordingly, needful APIs were developed
by the IS Division to integrate the data of PMRPY data into PRAYAS Portal. The process has now been completed
and data updation is being done regularly as well.
The scheme is expected to end on 31st March, 2022 as the last of the registered beneficiaries in March, 2019
would be completing three years from their date of joining. However, a new scheme named Aatmanirbhar Bharat
Rozgar Yojana (ABRY) has been initiated by the Government and subsidy disbursal in that scheme is continuing.
4.36 AATMANIRBHAR BHARAT ROZGAR YOJANA (ABRY)
i. The Central Govt. launched the Aatmanirbhar Bharat Rozgar Yojana (ABRY) from 01.10.2020 to incentivize
creation of new employment opportunities during the COVID-19 recovery phase by providing assistance
to the employers of establishments registered with EPFO to recruit unemployed persons including re-
employment of those who were rendered unemployed during the Pandemic.
ii. Incentive is in the form of payment of EPF contributions available for 24 wage months from date of
registration of new employees. Incentive of both employees’ & employer’s contributions i.e., 24% of
wages in r/o new employees in establishments employing up to 1000 employees & only employees’ EPF
contributions i.e. 12% of wages in r/o new employees in establishments employing more than 1000
employees.
iii. The scheme is intended to benefit a total of 58.5 lakhs members and the total outlay of the ABRY scheme
for the entire period of the scheme is ` 22810 Crore.
iv. Benefits of the scheme:
● The monthly employee’s EPF contribution @ 12% of monthly wage which is liable to be deducted
from wage of employee is now to be paid by the Central Govt. in the EPF account of new employees
of eligible establishments. So, there will be no deduction of contribution of 12% from the wages of
new employee and he/ she will have a higher take home salary,
● Employers of eligible establishments are not required to pay their share of EPF and EPS contribution @
12% of monthly wage of new employees of their establishment provided total number of employees
in their establishment is less than one thousand (1000) in wage month of September 2020. So, the
employer saves this money. This also incentivizes employers of all eligible establishments to retain
all their new employees at higher take home pay.
58
v. Registration of eligible employers and new employees under the ABRY was open from 1st October 2020
up to 30th June 2021. (Further extended up to 31st March 2022)
vi. Eligibility conditions for establishments:
● Number of EPF Contributory Members in ECR filed for wage month September 2020 is the reference
base of employees.
● “Establishments employing up to 50 employees have to add a minimum 2 new employees and
Establishments employing more than 50 employees have to add minimum 5 new employees to the
reference base and retain the number of employees in reference base on month-to-month basis to
be eligible for benefits.”
● For new establishments getting registered with EPFO between 01.10.2020 to 30.06.2021, the
reference base of employees shall be treated as zero. If any such establishment registers voluntarily
with less than 20 employees and continues to maintain less than 20 employees during the validity
period of this Scheme, such establishment will not be allowed to exit from statutory Schemes
under EPF & MP Act, 1952 and beneficiaries who received benefit shall not be allowed to make final
withdrawals until expiry of a period of two years after validity period of this Scheme.
vii. Beneficiaries- “New Employees”
“New employee” means any employee drawing wages less than ` 15000/- per month and include:
● Those who join employment in any EPFO registered estts. for the first time from 01.10.2020 to
30.06.2021 and is allotted Aadhaar validated UAN.
● Those EPF members who made exit from employment during 1.03.2020 to 30.09.2020 and joined
any EPFO registered establishment between 1.10.2020 to 30.06.2021.
The new employee should continue to be employed in any eligible Establishment to avail the incentive.
Benefits are not available to any new employee who is a registered beneficiary under PMRPY / PMPRPY.
viii. Claim of benefits and disbursement:
To implement ABRY, EPFO has deployed an electronic facility on Employer’s portal whereby the employers
can register the establishment and new employees and claim benefits through Electronic Returns cum
Challans (ECR) for each wage month.
Employers have to file one Electronic Challan cum Return (ECR) in respect of all employees including new
employees for each wage month within 60 days of the close of that wage month. However, the employer
shall be liable for consequent liability of interest due u/s 7Q for belated submission of ECR.
The benefits of employees’ and employer’s share of EPF/EPS contributions is provided upfront to the
employers at the time of submission of ECR. This amount is provided as a subsidy by the government
of India and credited to the employees’ account. This results in an increase in take-home pay of the
benefitted employees.
The benefits of ABRY is credited in Aadhaar seeded Universal Account Number (UAN) of new employees
in order to check duplication errors and prevent unscrupulous members from availing the benefit under
the scheme.
ix. EPFO has taken a series of steps for the effective implementation of the scheme. In order to popularize
the scheme, EPFO has deployed an electronic facility for registration and also uploaded Scheme guidelines
59
2020-21
and FAQs on the EPF website under a designated ABRY tab. Mass awareness has been created through a
large-scale publicity by Head office and Field Offices of EPFO through conduct of seminars and workshops
with both the employers & employers’ associations and employees & union representatives. Moreover,
EPFO is also promoting the scheme through social media platforms. Creatives and videos related to ABRY
scheme were shared on social media of EPFO including Facebook, Twitter and YouTube.
x. The overall progress under the scheme as on 31.03.2021 is: -
Establishment New Employees (UANs) Benefit

Amount paid
New Joinee Re-joinee Total (in ` Crore)
Unique 56,225 10,82,073 2,15,047 12,97,120 351.07

Establishments
& Beneficiaries
(UANs)
Union Labour & Employment Minister amongst Field Officials to appreciate their dedication
during Covid times.
60
5
Investments and Accounts
2020-21
RATE OF CONTRIBUTION
5.1 The rate of contribution payable to Provident Fund by the employees and the employers under the Act
has been revised timely. The current rate of contribution as percentage of wages for funding the various schemes
along with its administrative charges is as below:
CONTRIBUTION ACCOUNTS ADMINISTRATION TOTAL

(Rate of contribution) ACCOUNTS
(Rate of contribution)
EPF EPS EDLI EPF(*) EDLI
Employer 3.67 8.33 0.50 0.50 0.00 13.00
Employee 12.00 0.00 0.00 0.00 0.00 12.00
Central Government 0.00 1.16 0.00 0.00 0.00 1.16
TOTAL 15.67 9.49 0.50 0.50 0.00 26.16
(*) w.e.f. 01.06.2018
5.2 The rate of contribution excluding the administrative charges and contribution in EDLI Scheme is presently
12% on the wages both for employer as well as the employee. The employer supports the entire administrative
charges for EPF and contribution under EDLI Scheme. The Government of India contributes @1.16% of the total
wages to the EPS. Only for following categories of establishments, the rate of contribution, both for employer and
employee is 10% of the wages:
● Any establishment in which less than twenty persons are employed;

● Any sick industrial company as defined in clause (o) of sub-section (1) of Section 3 of the Sick
Industrial Companies (Special Provisions) Act, 1985 (1 of 1986) and which has been declared as
such by the Board for Industrial and Financial Reconstruction established under section 4 of that
Act, for the period commencing on and from the date of registration of the reference in the Board
and ending either on the date by which the net worth of the said company becomes positive in
terms of the orders passed under sub-section (2) of section 17 of that Act or on the last date of
implementation of the scheme sanctioned under section 18 of that Act;
● Any establishment which has at the end of any financial year accumulated losses equal to or
exceeding its entire net worth that is the sum total of paid-up capital and free reserves and has
also suffered cash losses in such financial year and the financial year immediately preceding such
financial year.
● Any establishment in the (A) Jute Industry (B) Beedi Industry (C) Brick Industry (D) Coir Industry
other than the spinning sector (E) Guar gum factories;
5.3 The following table indicates the different rates of contribution both for employers and employees for the
periods indicated from the date of inception of the Act.
62
RATE OF CONTRIBUTION SINCE 1952 ONWARDS
Period Contribution Rate
01.11.1952 to One anna per rupee of total basic wages, DA and food concession by both employers &
31.03.1956 employees.
01.04.1956 to 6¼% of the total of basic wages, DA and cash value of food concession by employee. An
31.03.1971 equal amount was paid by the employer.
01.04.1971 to 6¼% of the total of basic wages, DA and cash value of food concession by employee. An
31.07.1988 equal amount was paid by the employer.
As on 31st March 1972, the enhanced rate of 8 per cent was made (for employer and
employee both) applicable to the establishments employing 50 or more persons.
01.08.1988 to 8⅓% of the basic wages, DA (including the cash value of any food concession) and retaining
31.05.1990 allowance (if any) payable to each employee who is a subscriber, with effect from 1st
August, 1988.
01.06.1990 to 8⅓% of the basic wages, DA (including the cash value of any food concession) and retaining
08.04.1997 allowance (if any) payable to each employee who is a subscriber, with effect from 1st
August, 1988.
As on 31st March 1991, the enhanced rate of 10 per cent was made applicable to the
establishments employing 50 or more persons.
09.04.1997 to Notification dated 9th April, 1997 was issued enhancing Provident Fund contribution rate
21.09.1997 from 8⅓% to 10% for all except 5 categories of industries/establishments. With this, 5
categories of industries/establishments were to pay Provident Fund contribution @ 8⅓%
while the remaining categories of industries/establishments were to pay Provident Fund
contribution @ 10% w.e.f. 01.05.1997.
22.09.1997 5 categories of industries/establishments were to pay Provident Fund contribution @ 10%
onwards while the remaining categories of industries/establishments were to pay Provident Fund
contribution @ 12%.
CONTRIBUTIONS RECEIVED (ALL THREE SCHEMES)
5.4 During the year 2020-21, the following contributions were collected from un-exempted establishments by
the Organisation in respect of Employees’ Provident Fund Scheme, 1952, Employees’ Pension Scheme, 1995 and
Employees’ Deposit Linked Insurance Scheme, 1976:
Contributions Received from Un-exempted

Establishments (` in Crore)
Scheme 2020-21
1. Employees’ Provident Funds Scheme 130,675.45
2. Employees’ Pension Scheme:
a) Employers’ Share 44,009.53
b) Government’s Share 6,552.48
Total: 50,562.01
3. Employees’ Deposit Linked Insurance Scheme:
Employers’ Share 2,185.16
63
2020-21
PROVIDENT FUND
5.5 The contribution received in Provident Fund in the last five years is as under:-
PROVIDENT FUND CONTRIBUTIONS RECEIVED

(` in cr.)
Year Un-exempted Sector Year-wise variation in %
2020-21 130,675.45 5.07
2019-20 1,24,365.85 17.54
2018-19 1,05,804.25 13.20
2017-18 93,468.73 14.98
2016-17 81,289.37 15.74
PENSION FUND
5.6 The erstwhile Family Pension Scheme, 1971 mandated contribution of 1.16% of wages from employers
and employees to Family Pension Fund. The Central Government also contributed 1.16% of the wages of the
members to the Pension Fund. The present Pension Scheme was introduced in 1995. The accumulations in the
erstwhile Family Pension Fund formed part of the corpus of the current Pension Scheme.
5.7 The Pension Scheme is financed by employer contribution at the rate of 8.33% of the wages of the
Members. In addition, the Central Government contributes at the rate of 1.16% of the wages of the member.
5.8 The following table shows the contribution received in the Pension Fund in the last five years:
Year Employer’s share Central Govt. share Year-wise variation

(` in cr.) (` in cr.) in % (both shares)
2020-21 44,009.53 6,552.48 -2.67
2019-20 44,448.55 7,504.59 11.34
2018-19 40,259.74 6,401.90 10.11
2017-18 36,618.23 5,757.42 16.44
2016-17 32,108.65 4,284.80 12.65
INSURANCE FUND
5.9 The employers are required to contribute to the Insurance Fund at the rate of 0.5% of wages of the
employee (subject to Maximum wages of ` 15,000/-per month). During the year 2020-21, a sum of ` 2,185.16
cr. was received as against ` 2239.88 cr. in the year 2019-20.
5.10 The zone-wise receipts and payments in the contribution accounts of all the three Schemes (Un-exempted
Sector) for the year 2020-21 are given in Appendix-5 (i).
64
ADMINISTRATIVE ACCOUNT
5.11 The expenditure in administering the Employees’ Provident Fund as provided in para 54 of the EPF
Scheme,1952 is met from the levy of Administrative charges and Inspection charges at the prescribed rate from
the employers of un-exempted and exempted establishments respectively. Para 38 and 39 of the Employees’
Provident Funds Scheme, 1952 stipulate that the employer of the establishments complying with the Employees’
Provident Funds Scheme, 1952 as an un-exempted establishment should pay Administrative Charges. Section
17(3) of the Act stipulates the payment of inspection charges by the exempted establishments every month.
i. Taking into account the resources of the Fund and meeting the expenditure for running the Scheme, the
Central Board of Trustees, recommends a rate that may be levied as Administrative/Inspection charges from the
employers. On the recommendation of the Central Board, the rates of Administrative charges and Inspection
charges are fixed by the Central Government and notified in the Gazette.
ii. The rate of Administrative charges and Inspection charges fixed by the Central Government from time to
time is as under: -
Administrative Charges payable by the Employers of Un-exempted Establishments
Period Rate Reckoned on
01.11.1952 to 31.12.1962 3% Total employers’ and employees’ contributions.
01.01.1963 to 30.09.1964 3% Total employer’s and employees’ contributions payable @ 6.25%.
2.4% Total employer’s and employees’ contributions payable @ 8%.
01.10.1964 to 30.11.1978 0.37% On total pay on which contributions are payable.
01.12.1978 to 30.09.1986 0.37% On total pay on which contributions are payable. Minimum Administrative
charges payable per month per establishment is ` 5/-.
01.01.2015 to 31.03.2017 0.85% On total pay on which contributions are payable. The minimum sum
of ` 75/- per month for every non-functional establishment having no
contributory member and ` 500/- per month per establishment for other
establishments.
01.04.2017 to 31.05.2018 0.65% On total pay on which contributions are payable. The minimum sum
contributory member and ` 500/- per month per establishment for other
establishments.
01.06.2018 onwards 0.50% On total pay on which contributions are payable. The minimum sum
contributory member and ` 500/- per month per establishment for
other establishments
65
2020-21
Inspection Charges payable by the Employers of Exempted Establishments
Period Rate Reckoned on
01.11.1952 to 31.12.1962 0.75% On total employees’ and employer’s contributions payable @ 6.25%.
01.01.1963 to 30.09.1964 0.75% On total employees’ and employer’s contributions payable @ 6.25%.
0.60% On total employees’ and employer’s contributions payable @ 8%.
01.10.1964 to 31.07.1998 0.09% On total pay on which contributions are payable.
01.08.1998 onwards 0.18% On total pay on which contributions are payable.
5.12 The Income and Expenditure of Administration Account for the year 2020-21 relating to Employees’
Provident Fund Scheme, 1952 is as below:
INCOME & EXPENDITURE ACCOUNT 2020-21*

(` in Crore)
INCOME:
A Administrative, Inspection Charges & Penal Damages (including 7Q interest) 3,797.36
B Interest on Investments 1,796.11
C Receipts from other accounts 38.12
D Miscellaneous receipts 9.67
TOTAL 5,641.25
EXPENDITURE:
A Revenue Expenditure 3,773.61
B Payments to other Accounts 38.12
TOTAL 3,811.73
Excess of Income over Expenditure 1,829.53
* These figures are provisional and may change after the finalisation of the Balance Sheet.
66
ADMINISTRATIVE REVENUE
5.13 During the year 2020-21, the details of Administrative Revenue collected from the employers with respect
to Employees’ Provident Fund Scheme-1952 and Employees’ Deposit Linked Insurance Scheme,1976 is detailed
below: -
Administrative / Inspection Charges and Penal Damages received from Establishments

(` In Crore)
Particulars EPF Scheme* EDLI Scheme* TOTAL*
1 Adm. Charges 3,552.33 20.76 3,573.08
2 Inspection Charges 220.30 5.07 225.37
3 Penal Damages (Including 7Q Interest) 24.73 2.17 26.90
TOTAL 3,797.36 27.99 3,825.35
* These figures are provisional and may change after the finalisation of the Balance Sheet.
5.14 The establishments granted an exemption under the Insurance Scheme are required to pay the inspection
charges @ 0.005% of wages subject to a minimum of ` 1 per month.
5.15 During the year 2020-21, ` 3,797.36 cr. has been collected as Administrative Revenue as against ` 3,834.36
cr. collected during 2019-20 under EPF Scheme. During the year 2020-21, ` 27.99 cr. has been collected as
Administrative, Inspection Charges, Damages and Interest charged as against ` 39.60 cr. collected during 2019-
20 under EDLI Scheme.
5.16 COLLECTION OF CONTRIBUTIONS THROUGH INTERNET BANKING
i. Banking agreement with J&K Bank
EPFO entered into Banking Agreement with J & K Bank during the year for collection of EPF dues through internet
banking, as well as the physical mode. This will be beneficial for the recently added employers in the J&K and
Ladakh UTs, who are scattered in remote locations, where only the J&K Bank has a presence.
ii. Liquidity Management between Banks and ROs
EPFO successfully managed the funds flow, ensuring optimum liquidity during the unprecedented situation of
Covid-19 induced lock-down. During the lock-down period, the volume of the collections was uncertain but the
payments increased manifold, particularly with the introduction of new advances under Para 68 L of the EPF
Scheme. This was achieved by constant monitoring and augmenting the existing OD limits with SBI which also
resulted in the direct saving of more than ` 36 Crore to the organisation. This was duly appreciated by the
Chairman, FIAC and all its members, in its 161st meeting.
PATTERN OF INVESTMENT
5.17 Investment of funds in EPFO is done as per the pattern of Investment notified by the Ministry of Labour
and Employment, Government of India vide notification S.O. 1071 (E) dated 23rd April 2015 (as per para 52 of
the EPF Scheme 1952). In accordance all incremental accretions belonging to the Fund are to be invested in
accordance with the following pattern:-
67
2020-21
Category INVESTMENT PATTERN Percentage amount to

be invested
(i) Government Securities and Related Investments Minimum 45% and up
to 65%
(a) Government Securities,
modified vide notification
(b) Other Securities {‘Securities’ as defined in section 2(h) of the dated 22.09.2016
Securities Contracts (Regulation) Act, 1956} the principal whereof
and interest whereon is fully and unconditionally guaranteed by the
Central Government or any State Government.
The portfolio invested under this sub-category of securities shall not
be in excess of 10% of the total portfolio of the fund.
(c) Units of Mutual Funds set up as dedicated funds for investment in
Govt. securities and regulated by the Securities and Exchange Board
of India:
Provided that the portfolio invested in such mutual funds shall not
be more than 5% of the total portfolio at any point of time and fresh
investments made in them shall not exceed 5% of the fresh accretions
in the year.
(ii) Debt Instruments and Related Investments Minimum 20% and up
to 45%
(a) Listed (or proposed to be listed in case of fresh issue) debt
modified vide notification
securities issued by bodies corporate, including banks and public
dated 20.04.2018
financial institutions (‘Public Financial Institutions’ as defined under
Section 2 of the Companies Act, 2013), which have a minimum
residual maturity period of three years from the date of investment.
(b) Basel III Tier-I bonds issued by scheduled commercial banks
under RBI Guidelines:
Provided that in case of initial offering of the bonds the investment
shall be made only in such Tier-I bonds which are proposed to be
listed.
Provided further that investment shall be made in such bonds of a
scheduled commercial bank from the secondary market only if such
Tier I bonds are listed and regularly traded.
Total portfolio invested in this sub-category, at any time, shall not be
more than 2% of the total portfolio of the fund.
No investment in this sub-category in initial offerings shall exceed
20% of the initial offering. Further, at any point of time, the aggregate
value of Tier I bonds of any particular bank held by the fund shall not
exceed 20% of such bonds issued by that Bank.
(c) Rupee Bonds having an outstanding maturity of at least 3 years
issued by institutions of the International Bank for Reconstruction
and Development, International Finance Corporation and Asian
Development Bank.
(d) Term Deposit receipts of not less than one year duration issued by
scheduled commercial banks, which satisfy the following conditions
on the basis of published annual report(s) for the most recent years,
as required to have been published by them under law:
68

be invested
(i) Having declared profit in the immediately preceding three financial
years;
(ii) maintaining a minimum Capital to Risk Weighted Assets Ratio of
9%, or mandated by prevailing RBI norms, whichever is higher;
(iii) Having net non-performing assets of not more than 4% of the
net advances;
(iv) Having a minimum net worth of not less than ` 200 crores.
(e) Units of Debt Mutual Funds as regulated by Securities and
Exchange Board of India:
Provided that fresh investment in Debt Mutual Funds shall not be
more than 5% of the fresh accretions invested in the year and the
portfolio invested in them shall not exceed 5% of the total portfolio of
the fund at any point in time.
(f) The following infrastructure related debt instruments:
(i) Listed (or proposed to be listed in case of fresh issue) debt
securities issued by body corporates engaged mainly in the business
of development or operation and maintenance of infrastructure, or
development, construction or finance of low cost housing.
Further, this category shall also include securities issued by Indian
Railways or any of the body corporates in which it has majority
shareholding.
This category shall also include securities issued by any Authority of
the Government which is not a body corporate and has been formed
mainly with the purpose of promoting development of infrastructure.
It is further clarified that any structural obligation undertaken or
letter of comfort issued by the Central Government, Indian Railways
or any Authority of the Central Government, for any security issued
by a body corporate engaged in the business of infrastructure, which
notwithstanding the terms in the letter of comfort or the obligation
undertaken, fails to enable its inclusion as security covered under
category (i) (b) above, shall be treated as an eligible security under
this sub-category.
(ii) Infrastructure and affordable housing Bonds issued by any
scheduled commercial bank, which meets the conditions specified in
(ii)(d) above.
(iii) Listed (or proposed to be listed in case of fresh issue) securities
issued by Infrastructure debt funds operating as a Non-Banking
Financial Company and regulated by Reserve Bank of India.
(iv) Listed (or proposed to be listed in case of fresh issue) units
issued by Infrastructure Debt Funds operating as a Mutual Fund and
regulated by Securities and Exchange Board of India.
It is clarified that, barring exceptions mentioned above, for the
purpose of this sub-category (f), a sector shall be treated as part of
infrastructure as per Government of India’s harmonized master-list of
infrastructure sub-sectors.
69
2020-21

be invested
Provided that the investment under sub-categories (a), (b) and (f) (i)
to (iv) of this category No. (ii)shall be made only in such securities
which have minimum AA rating or equivalent in the applicable rating
scale from at least two credit rating agencies registered with Securities
and Exchange Board of India under Securities and Exchange Board
of India (Credit Rating Agency) Regulation, 1999. Provided further
that in case of the sub-category (f) (iii) the ratings shall relate to the
Non-Banking Financial Company and for the sub-category (f) (iv) the
ratings shall relate to the investment in eligible securities rated above
investment grade of the scheme of the fund.
Provided further that if the securities / entities have been rated by
more than two rating agencies, the two lowest of all the ratings shall
be considered.
Provided further that investments under this category requiring
a minimum AA rating, as specified above, shall be permissible in
securities having investment grade rating below AA in case the risk of
default for such securities is fully covered with Credit Default Swaps
(CDSs) issued under Guidelines of the Reserve Bank of India and
purchased along with the underlying securities. Purchase amount of
such Swaps shall be considered to be investment made under this
category.
For sub-category (c), a single rating of AA or above by a domestic or
international rating agency will be acceptable.
It is clarified that debt securities covered under category (i) (b) above
are excluded from this category (ii).
(iii) Short-term Debt Instruments and Related Investments Upto 5%

Money market instruments:
Provided that investment in commercial paper issued by body
corporates shall be made only in such instruments which have minimum
rating of A1+ by at least two credit rating agencies registered with
the Securities and Exchange Board of India.
Provided further that if commercial paper has been rated by more than
two rating agencies, the two lowest of the ratings shall be considered.
Provided further that investment in this sub-category in Certificates
of Deposit of up to one year duration issued by scheduled commercial
banks, will require the bank to satisfy all conditions mentioned in
category (ii) (d) above.
(b) Units of liquid mutual funds regulated by the Securities and
Exchange Board of India.
(c) Term Deposit Receipts of up to one year duration issued by such
scheduled commercial banks which satisfy all conditions mentioned in
category (ii) (d) above.
70

be invested
(iv) Equities and Related Investments Minimum 5% and upto
15%
Shares of body corporates listed on Bombay Stock Exchange (BSE) or
National Stock Exchange (NSE), which have:
(i) Market capitalization of not less than ` 5000 crore as on the date
of investment; and
(ii) Derivatives with the shares as underlying, traded in either of the
two stock exchanges.
(b) Units of mutual funds regulated by the Securities and Exchange
Board of India, which have minimum 65% of their investment in
shares of body corporates listed on BSE or NSE.
Provided that the aggregate portfolio invested in such mutual funds
shall not be in excess of 5% of the total portfolio of the fund at any
point in time and the fresh investment in such mutual funds shall not
be in excess of 5% of the fresh accretions invested in the year.
(c) Exchange Traded Funds (ETFs) / Index Funds regulated by the
Securities and Exchange Board of India that replicate the portfolio of
either BSE Sensex Index or NSE Nifty 50 Index.
(d) ETFs issued by SEBI regulated Mutual Funds constructed
specifically for disinvestment of shareholding of the Government of
India in body corporates.
(e) Exchange traded derivatives regulated by the Securities and
Exchange Board of India having the underlying of any permissible
listed stock or any of the permissible indices, with the sole purpose
of hedging.
Provided that the portfolio invested in derivatives in terms of contract
value shall not be in excess of 5% of the total portfolio invested in
sub-categories (a) to (d) above.
(v) Asset Backed, Trust Structured and Miscellaneous Upto 5%

Investments
(a) Commercial mortgage based Securities or Residential mortgage
based securities.
(b) Units issued by Real Estate Investment Trusts regulated by the
Securities and Exchange Board of India.
(c) Asset Backed Securities regulated by the Securities and Exchange
Board of India.
(d) Units of Infrastructure Investment Trusts regulated by the
Securities and Exchange Board of India.
Provided that investment under this category No. (v) shall only be in
listed instruments or fresh issues that are proposed to be listed.
71
2020-21

be invested
Provided further that investment under this category shall be made
only in such securities which have minimum AA or equivalent rating
in the applicable rating scale from at least two credit rating agencies
registered by the Securities and Exchange Board of India under
Securities and Exchange Board of India (Credit Rating Agency)
Regulations, 1999. Provided further that in case of the sub-categories
(b) and (d) the ratings shall relate to the rating of the sponsor entity
floating the trust.
Provided further that if the securities / entities have been rated by
more than two rating agencies, the two lowest of the ratings shall be
considered.
1. Fresh accretions to the fund will be invested in the permissible categories specified in this investment
pattern in a manner consistent with the above specified maximum permissible percentage amounts to be invested
in each such investment category, while also complying with such other restrictions as made applicable for various
subcategories of the permissible investments.
2. Fresh accretions to the funds shall be the sum of un-invested funds from the past and receipts like
contributions to the funds, dividend / interest / commission, maturity amounts of earlier investments etc., as
reduced by obligatory outgo during the financial year.
3. Proceeds arising out of exercise of put option, tenure or asset switch or trade of any asset before maturity
can be invested in any of the permissible categories described above in the manner that at any given point of time
the percentage of assets under that category should not exceed the maximum limit prescribed for that category
and also should not exceed the maximum limit prescribed for the sub-categories, if any. However, asset switches
because of any RBI mandated Government debt switch would not be covered under this restriction.
4. Turnover ratio (the value of securities traded in the year / average value of the portfolio at the beginning
of the year and at the end of the year) should not exceed two.
5. If, for any of the instruments mentioned above the rating falls below the minimum permissible investment
grade prescribed for investment in that instrument when it was purchased, as confirmed by one credit rating
agency, the option of exit shall be considered and exercised, as appropriate, in a manner that is in the best
interest of the subscribers.
6. On these guidelines coming into effect, the above prescribed investment pattern shall be achieved
separately for each successive financial year through timely and appropriate planning.
7. The investment of funds should be at arm’s length, keeping solely the benefit of the beneficiaries in mind.
For instance, investment (aggregated across such companies / organizations described herein) beyond 5% of
the fresh accretions in a financial year will not be made in the securities of a company / organization or in the
securities of a company / organization in which such a company / organization holds over 10% of the securities
issued, by a fund created for the benefit of the employees of the first company / organization, and the total
volume of such investments will not exceed 5% of the total portfolio of the fund at any time. The prescribed
process of due diligence must be strictly followed in such cases and the securities in question must be permissible
investments under these guidelines.
8. (i). The prudent investment of the Funds of a trust / fund within the prescribed pattern is the fiduciary
responsibility of the Trustees and needs to be exercised with appropriate due diligence. The Trustees
would accordingly be responsible for investment decisions taken to invest the funds.
(ii). The trustees will take suitable steps to control and optimize the cost of management of the fund.
72
(iii). The trust will ensure that the process of investment is accountable and transparent.
(iv). It will be ensured that due diligence is carried out to assess risks associated with any particular asset
before investment is made by the fund in that particular asset and also during the period over which it is
held by the fund. The requirement of ratings as mandated in this notification merely intends to limit the
risk associated with investments at a broad and general level. Accordingly, it should not be construed in
any manner as an endorsement for investment in any asset satisfying the minimum prescribed rating or a
substitute for the due diligence prescribed for being carried out by the fund / trust.
(v). The trust / fund should adopt and implement prudent guidelines to prevent concentration of investment
in any one company, corporate group or sector.
9. If the fund has engaged services of professional fund / asset managers for management of its assets,
payment to whom is being made on the basis of the value of each transaction, the value of funds invested by
them in any mutual funds mentioned in any of the categories or ETFs or Index Funds shall be reduced before
computing the payment due to them in order to avoid double incidence of costs. Due caution will be exercised
to ensure that the same investments are not churned with a view to enhance the fee payable. In this regard,
commissions for investments in Category III instruments will be carefully regulated, in particular.
Investment of Pension Fund
5.18 The Scheme provides for investment of the pension fund in the following manner (Para 26 of the pension
scheme).
● ll monies accruing to the Employees’ Pension Fund Account except the contributions of the Central
A
Government shall be invested in accordance with the provisions of paragraph 52 of the Employees’
Provident Fund Scheme, 1952.
● Net assets of the Family Pension Fund as on 16-11-1995, shall merge in the Pension Fund and
remain invested in the Public Account of the Government of India. The future Central Government’s
contribution accruing to the Pension Fund from 17th November 1995 onwards shall also be invested
in the Public Account of the Government of India.
Portfolio Management
5.19 The funds of EPFO are managed by duly appointed Portfolio Managers. The portfolio managers are
mandated to invest the funds as per the pattern of investment notified by the Ministry of Labour & Employment
and guidelines prescribed by the Central Board regularly. The Performance Evaluation of the portfolio managers
of EPFO is a regular exercise and is evaluated against a performance benchmark developed by the consultant M/s
CRISIL on quarterly basis.
● he performance benchmark is dynamic in nature and captures the daily yields of securities in
T
which investment of EPFO money is permissible as per existing investment pattern and investment
guidelines. It is a very important tool with which EPFO is able to compare the performance of
portfolio managers. It also serves as a reference point for both EPFO as well as for the portfolio
managers, giving an indicative minimum yield, which could have been generated by investing in the
prevailing market in the asset classes permissible as per extant investment pattern and investment
guidelines.
● The Central Board of Trustees in its 225th meeting held on 21.08.2019 had approved the appointment
of following two Portfolio managers for managing the EPFO corpus (Debt -side) for a period of
three years:
● UTI Asset Management Company Ltd.
● SBI fund management (P) Ltd.
● The current Portfolio Managers started managing EPFO corpus from 1st November, 2019.
73
2020-21
Performance of the Portfolio Managers for the Year 2020-21
● uring the year 2020-21, the Portfolio Managers generated the yield by investing in the approved
D
securities as per the Investment patterns and guidelines.
● The return on investment during a year is subject to variation in market yields due to various
conditions prevailing in the market and thus, cannot be strictly compared with the yields generated
during the past years. Therefore, the true comparison can be made only amongst the Portfolio
Managers who are investing in the same market following the same regulations.
● The competition among the Fund Managers has diversified the risk of under performance by one
single Portfolio Manager, affecting the yield of the entire portfolio. Along with the competition,
creation of dynamic benchmarks, works as a reference for the Portfolio Managers who optimize
their efforts to not only meet the benchmark but also to outperform it.
● As per the performance report submitted by CRISIL, the Consultant of EPFO the yield generated
by the PMs during the Financial Year 2020-21 is 6.87% which is way above the benchmark yield of
6.63% for FY 2020-21.
● Performance of PMs for the period from 01.04.2020 to 31.03.2021 is as under:
Portfolio Manager Portfolio Yield (%) Benchmark Yield

UTIAMC 6.87
6.63
SBIFMPL 6.87
Overall EPFO 6.87
*Source – CRISIL report
I. On the portfolio yield parameter, SBI AMC is ranked first with portfolio yield of 6.8730% compared to
6.8728% generated by UTI AMC.
II. On the asset quality parameter, SBI AMC is ranked first due to relatively higher allocation to G-Sec.
Investment in Exchange Traded Fund
5.20 The Ministry of Labor and Employment, Govt. of India vide notification no. 1071(E) dated 23rd April,
2015 issued Investment Pattern for investments by EPFO. This Investment Pattern prescribes 05 to 15 percent
investments in equity and related investments. The Central Board in its 207th Meeting held on 31.03.2015 decided
to invest 5% of the total annual investments in the Exchange Traded Fund (ETF) of Nifty and Sensex.
1. Accordingly, investment in the ETF started w.e.f from 05th August 2015 in Nifty ETF and Sensex ETF.
2. The Central Board in its 208th meeting held on 16th September, 2015 decided that allocation to Nifty based
ETF would be 65-85% and the allocation to Sensex based ETF would be 35-15% of the total allocation
for investment in ETFs. In addition to the above mentioned, indices a minimum 5% to about 20% of the
total ETF investment would be made in CPSE-ETF depending upon the offer of the Ministry of Finance.
Allocation between Nifty 50 & Sensex ETF in the ratio of 50:50 has been approved by the Central Board
in its 225th CBT meeting held on 21.08.2019.
3. The Central Board in its 213th meeting held on 8th July 2016 approved the selection of UTI Mutual Fund in
addition to the SBI Mutual Fund. Further, in the 214th meeting of the Central Board held on 26th July 2016,
the allocation of funds between SBI MF and UTI MF was fixed at 75% and 25% respectively.
4. The Central Board in its 215th Meeting held on 12.09.2016 enhanced the allocation to the ETF from existing
5% to 10% within the scope of Investment Pattern notified by the Ministry of Labour & Employment. This
was done in exercise of powers under section 20 of the EPF & MP Act 1952.
5. The Central Board in its 218th Meeting held on 27.05.2017 further enhanced the allocation to ETF from
10% to 15%.
74
6. EPFO has also made investments in CPSE ETF and Bharat 22 ETF.
7. The year wise investments made by EPFO in ETFs are below:
FY % of Fund (Fresh accretion) Amount invested

allocated for ETF investment (` in Crs.)
2015-16 5% 6,578
2016-17 10% 14,981
2017-18 15% 24,790
2018-19 15% 27,974.25
2019-20 15% 31,501.06
2020-21 15% 32,070.84
8. Gross investment made in ETFs (considering only buy transactions) during the FY 2020-21 is as follows:
Scheme NIFTY-50 SENSEX BHARAT CPSE TOTAL

22
Employees’ Provident Fund (EPF) 10,465.23 10,592.58 0.00 0.00 21,057.81
Employees’ Pension Fund (EPS) 5,025.87 5,087.51 0.00 0.00 10,113.38
Employees’ Deposit Linked Insurance 249.55 281.04 0.00 0.00 530.59

Scheme (EDLI)
EPFO Staff Provident Fund (SPF) 10.92 10.24 0.00 0.00 21.15
EPFO Staff Pension and Gratuity (SP&G) 166.06 181.86 0.00 0.00 347.91
Total 15,917.62 16,153.22 0.00 0.00 32,070.84
75
2020-21
9. The gross amount invested in the ETF till 31st March 2021 is ` 1,37,895.95 crore.
10. Gross investments made in ETFs (considering only buy transactions) during the period from 5th Aug 2015
to 31st Mar 2021 is as under:
(` in Crs)
Scheme SBI MF UTI MF BHARAT CPSE Total

22
NIFTY 50 SENSEX NIFTY 50 SENSEX
EPF 42,141.87 22,516.12 12,523.47 7,004.08 2,746.62 4,789.09 91,721.24
EPS 20,123.24 10,421.87 5,888.50 3,246.72 1,028.12 1,443.72 42,152.18
EDLI 1,437.14 818.47 0.00 0.00 0.00 0.00 2,255.61
SPF 62.97 46.35 0.00 0.00 0.00 0.00 109.32
SP&G 1,039.22 618.38 0.00 0.00 0.00 0.00 1,657.60

Total 64,804.43 34,421.19 18,411.97 10,250.80 3,774.75 6,232.81 1,37,895.95
76
77
2020-21
11. In the Financial year 2020-21, ETF units were redeemed for booking profits/ capital gains twice after
taking due approval from the competent authority.
The details are as under:
A. ETF units pertaining to Calendar year 2016 were redeemed from 19.10.2020 to 09.11.2020, thereby
generating a capital gain of ` 3277.16 Crore.
(` in Crs)
Particular Cost of Market Price Capital Gains Gain(%) Annualized

Acquisition Actual Return (%)
SBI MF Nifty-50 4044.83 6130.05 2085.22 51.55 10.32
SBI MF Sensex 1387.55 2188.39 800.84 57.72 11.35
UTI MF Nifty-50 544.23 823.76 279.53 51.36 11.23
UTI MF Sensex 189.57 301.15 111.58 58.86 12.61
Grand Total 6166.18 9443.34 3277.16 53.15
* The above capital gains were utilized for declaration of the rate of interest for the FY 2019-2020
in accordance with the approval of 227thmeeting of CBT held on 09/09/2020.
B. ETF units pertaining to the first two quarters of Calendar year 2017 were redeemed from 12.03.2021 to
30.03.2021, thereby generating a capital gain of ` 4072.83 Crore.
(` in Crs)
Particular Cost of Market Price Capital Gains Gain(%) Annualized

Acquisition (` in Crs) Actual Return (%)
( ` in Crs) ( ` in Crs)
SBI MF Nifty-50 3,383.37 5,589.35 2,205.97 65.2% 13.38%
SBI MF Sensex 1,145.85 1,969.45 823.60 71.88% 14.50%
UTI MF Nifty-50 1,151.23 1,915.62 764.40 66.4% 13.58%
UTI MF Sensex 376.40 655.26 278.86 74.09% 14.86%
Grand Total 6,056.85 10,129.68 4,072.83 67.24%
* The above capital gains is to be utilized for declaration of the rate of interest for the
FY 2020-2021 in accordance with the approval of the 228thmeeting of CBT held on 04/03/2021.
78
12. In addition, the following income has also been received on account of Dividend declaration on different
schemes during the financial year 2020-21:
(` in Crs.)
SBI MF UTI MF
A/c No. Nifty 50 Sensex SBI MF Total Nifty 50 Sensex UTI MF Total Grand total
5 1,163.15 630.38 1,793.53 409.79 214.92 624.71 2418.24
11 735.38 357.77 1,093.15 209.77 108.78 318.55 1411.70
25 52.21 27.40 79.61 0 0 0 79.61
8 2.29 1.75 4.03 0 0 0 4.03
9 37.41 21.02 58.43 0 0 0 58.43
Total 1,990.43 1,038.32 3,028.75 619.56 323.70 943.26 3,972.01
13. Consolidated EPFO holdings of ETF at Cost Price as on 31.03.2021 is shown in the below table:
(` in Crs)
Scheme 5 11 8 9 25 TOTAL
Account
ETF 76,811.69 42,152.18 109.32 1,657.60 2,255.61 1,22,986.40
LMF 0.0139 0.03
5.21 CORPUS AND CATEGORY WISE BREAKUP OF INVESTMENTS (UN-EXEMPTED SECTOR)

(1) Employees’ Provident Fund:
A. Investment (at face value) [Excluding Equity related investments]
(i) Total Investments as on 31.03.2020: ` 7,66,269.53 Crore
(ii) Net addition in Investments at Face value during the year: ` 98,259.59 Crore
(iii) Total Investments as on 31.03.2021: ` 864,529.12 Crore
The net addition in investments during the year 2020-21 was ` 98,259.59 Crore as against ` 92,436.75 Crore
during the year 2019-20.
79
2020-21
B. Category wise break up of investments:
(` in Crs.)
Sl. Face Value as on Percentage

Category
No. 31.03.2021
1. Central Govt. Securities (CTG). 150,409.07 17.40
2. (a) State Development Loan (SDL). 410,676.67 47.50
(b) State Government Securities (STG). 16,393.23 1.90
3. Special Deposit Scheme (SDS). 531,68.39 6.15
4. Public Sector Financial Institutions/Undertakings (PSU) 2,30,552.08 26.67
[including Private Sector bonds/securities (PVT)].
5. CBLO in hand 3,329.68 0.38
TOTAL 864,529.12 100.00%
(2) Employees’ Pension Fund:
A. Investment ( at face value) [Excluding Equity related investments]
(i) Total Investments as on 31.03.2020: ` 4,75,717.86Crore.

(ii) Net addition in Investments at Face Value during the year: ` 61,602.18 Crore.
(iii) Total Investments as on 31.03.2021: ` 537,320.04 Crore.

The net addition in investments during the year 2020-21 was ` 61,602.18 Crore as against
` 61,029.88 Crore during the year 2019-20.
B. Category wise break up of investments:
(` in Crs.)
Sl. Category Face Value as on Percentage

No. 31.03.2021
(b) State Government Securities (STG). 7,161.90 1.33
3. Special Deposit Scheme (SDS). 1400.52 0.26
4. Public Sector Financial Institutions/Undertakings (PSU) [including 101,427.71 18.88

Private Sector bonds/securities (PVT)].
5. Public Account 163,111.11 30.36
6. CBLO in hand 1,476.90 0.27
TOTAL 537,320.04 100.00%
80
(3) Employees’ Deposit Linked Insurance Fund
(i) Total Investments as on 31.03.2020: ` 28,463.50 Crore.


The net addition in investments during the year 2020-21 was ` 3,326.58 Crore as against ` 2,917.75 Crore during
the year 2019-20.
B. Category wise break up of investments
(` in Crs.)

Category
No. 31.03.2021
(b) State Government Securities (STG). 362.70 1.14
4. Public Sector Financial Institutions/Undertakings (PSU) [including 5,568.57 17.52

Private Sector bonds/securities (PVT)].
5. Public Account 12,059.40 37.92
6. CBLO in hand 15.24 0.05
TOTAL 31,790.08 100.00%
(4) Staff Provident Fund
(i) Total Investments as on 31.03.2020: ` 1,764.90 Crore.
(ii) Net addition in Investments at Face Value during the year: ` 132.92 Crore.
(iii) Total Investments as on 31.03.2021 : ` 1,897.82 Crore.
The net addition in investments during the year 2020-21 was ` 132.92 Crore as against ` 131.73 Crore during
the year 2019-20.
81
2020-21
(` in Crs.)

Category
No. 31.03.2021
1. Central Govt. Securities (CTG). 450.23 23.72
2. (a) State Development Loan (SDL). 839.57 44.24
4. Public Sector Financial Institutions/Undertakings (PSU) 497.78 26.23

5. CBLO in hand 2.31 0.12
TOTAL 1,897.82 100.00
(5) Staff Pension and Gratuity
(i) Total Investments as on 31.03.2020: ` 8,904.63Crore.
The net addition in investments during the year 2020-21 was ` 1878.94 Crore as against
`1,510.49 Crore during the year 2019-20.
(` in Crs)
Sl. Category Face Value as on Percentage

No. 31.03.2021
4. Public Sector Financial Institutions/Undertakings (PSU) 3,157.85 29.28

5. CBLO in hand 14.81 0.14
TOTAL 10,783.57 100.00
82
Consolidated statement of category wise investment of corpus under different schemes at face
value as on 31.03.2021 [Excluding Equity related investments].
(` in Crore)
Schemes
Category Employees’ Employees’ Employees’ Staff Staff Total Percent-

Provident Pension Fund Deposit Provident Pension age
Fund Linked Fund and
Insurance Gratuity
Fund Fund
Central Govt. 1,50,409.07 76,984.66 3,616.36 450.23 1,347.66 2,32,807.98 16.10

Securities (CTG).
(a) State 4,10,676.67 1,85,757.23 10,165.31 839.57 6,097.16 6,13,535.94 42.42
Development
Loan (SDL).
(b) State 16,393.23 7,161.90 362.70 24.60 74.30 24,016.73 1.66
Government
Securities (STG).
Special Deposit 53,168.39 1,400.52 2.50 83.33 91.79 54,746.54 3.79
Scheme (SDS).
Public Sector 2,30,552.08 1,01,427.71 5,568.57 497.78 3,157.85 3,41,203.98 23.59
Financial
Institutions/
Undertakings
(PSU) [including
Private Sector
bonds/securities
(PVT)].
Public Account 0.00 1,63,111.11 12,059.40 0.00 0.00 1,75,170.52 12.11
CBLO in hand 3,329.68 1,476.90 15.24 2.31 14.81 4,838.95 0.33
Total 8,64,529.12 5,37,320.04 31,790.08 1,897.82 10,783.57 14,46,320.64 100.00
5.22 The details of category and coupon-wise investment at Face Value (Debt) (Un-exempted Sector) in respect
to different schemes i.e., E.P.F. Scheme, 1952, E.P.S. Scheme, 1995, E.D.L.I. Scheme, 1976, Staff Provident Fund,
Staff Pension & Gratuity are also given in Appendices- 5(ii) to 5(vi)
5.23 Net Interest earned on investments (Including Equity related investments) (Un-exempted Sector) during
the year 2020-21 is tabulated below:-
S.No. Scheme Net Interest

(` in crore)
1. Employees’ Provident Fund 72,811.61
2. Employees’ Pension Fund 29,089.35
3. Employees’ Deposit Linked Insurance Fund 1,539.88
4. Staff Provident Fund 150.87
5. Staff Pension & Gratuity 796.03
83
2020-21
5.24 Investments made during the year are given below:
INVESTMENTS MADE BY EXEMPTED ESTABLISHMENTS DURING 2020-21
Category of Investment Amount Invested

(` in cr.)
Special Deposit Account 1,552.28
Govt. Guaranteed Securities 16,508.85
State Govt. Securities 23,278.75
Others 57,814.33
TOTAL GROSS INVESTMENT 99,154.20
LESS: Redemption 20,326.27
TOTAL NET INVESTMENT 78,827.93
RATE OF INTEREST TO MEMBERS
5.25 The interest rate on EPF deposits declared since 1952 onwards is given in Appendix-5(vii).
PRODUCTIVITY LINKED BONUS TO EPFO EMPLOYEES
5.26 Office-wise details of Productivity Linked Bonus for the year 2019-20 paid during the year 2020-21 to the
employees of EPFO are given in Appendix-5(viii).
84
6
Customer Service,
Communications & Public
Relations
2020-21
CUSTOMER SERVICE DIVISION
6.1 GRIEVANCE REDRESSAL MECHANISM IN EPFO
EPFO lays strong emphasis on customer service and redressal of grievances of all stakeholders. The Organization
has robust mechanisms for resolving complaints of all stakeholders that include employers, employees and
pensioners. The Customer Service Division at EPFO Head Office, along with the field formations in Zones and field
Offices across the country are equipped with full-fledged Facilitation Centres, PROs and support staff to provide
quality service.The various modes of registering and resolving grievances are :-
● CPGRAMS
● EPFiGMS
● Call Center
● Whatsapp Business Helpline
● Twitter and FB account of EPFO & MoL&E
● FAQs
● Facilitation Centers
Grievances originate from members, pensioners, employers of establishments, both exempt and unexempted.
They are also routed through President’s Secretariat, Prime Minister’s Office (PMO), Directorate of Public Grievances
(DPG), Directorate of Administrative Reforms and Public Grievances (DARPG), Ministry of Labour & Employment,
National Human Rights commission(NHRC) and Social Media. Despite countrywide lockdown during COVID-19
lockdown, which forced EPFO to operate with only 50 percent staff presence, the momentum in redressal of
grievances was maintained efficiently.
6.2 GOVERNANCE OF CUSTOMER SERVICE DIVISION
The Customer Service Division in the Head Office is headed by an ACC(HQ) level officer, who is assisted by,
ACC(CSD), RPFC-1s, RPFC-2s, APFCs, and other staff officials. The Nodal Officers looking after redressal of
grievance have been nominated in each Zonal Office and field Office.
6.3 CENTRALIZED PUBLIC GRIEVANCE REDRESSAL AND MONITORING SYSTEM (CPGRAMS)
CPGRAMS is available on the PG portal of Government of India. (www.pgportal.gov.in). This is an online web-
enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and
Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS aims to enable submission of
grievances by the aggrieved citizens from across the country, around the clock (24x7). All the EPFO offices are
regularly using CPGRAMS to monitor & redress the grievances.
Monitoring of grievances received under CPGRAMS Portal.
● The grievances under CPGRAMS Portal are received by Customer Service Division (CSD) in EPFO
Head Office through the Ministry of Labour & Employment. Thereafter, they are forwarded to the
concerned field office and ACCs of the concerned divisions in Head Office for redressal.
● The field offices redress the grievances within the stipulated time and upload their replies on the
PG Portal.
● The CSD, in turn, examines and forwards the reply to the Ministry of Labour & Employment for
its final disposal. The Ministry then replies to the citizen concerned, except in case of grievances
pertaining to DPG which are disposed of by DPG itself.
● Vigorous monitoring of grievances are carried out at all levels. Reports of pendency and disposal
are generated regularly, and are followed up with field offices and different sections of Head Office
through multiple modes like E-mails, whatsapp, calls etc.
● For grievances registered on CPGRAMS Portal, feedback is obtained over calls from 20 complainants
every month to know the quality of service on CPGRAMS portal.
● Utmost priority is accorded to Covid-19 grievances registered on CPGRAMS Portal and are to be
resolved within 3 days.
86
Receipts and disposal of grievances through CPGRAMS-
Year Number of Number of Percentage of Average Time

Grievances Grievances disposed disposal Taken
received
2020-21 44522 44077 99% 8 days
The total number of grievances increased in terms of numbers over 2019-20. However, the average time taken
to resolve the complaints reduced to 8 days in 2020-21 compared with 9 days in 2019-20.
Disposal of grievances received from various sources:
S.No. Grievance Source Total Receipt Disposed Disposal

Percentage
1. DPG 2244 2162 96.34%
2. DARPG 1764 1754 99.43%
3. Local/Internet 23529 23236 98.75%
4. President of India Secretariat 153 146 95.42%
5. Pension 3112 3049 97.97%
6. PMO 13720 13650 99.48%
Top 10 category of grievances on CPGRAMS portal (2020-21)
Grievance Category Brought Received Total

Forward Receipt
Withdrawal Final settlement of 19 20 10C 31 43 12334 12377
Correction in member details KYC updation 16 7781 7797
Transfer of PF Accumulations (F-13) 37 5115 5152
Other 2 4303 4305
Settlement of pension ( 10 -D ) 24 3672 3696
Compliance Field 19 2491 2510
COVID-19 related 0 2182 2182
Enhancement of pension 0 1272 1272
Pension HQ 3 859 862
Category Not Assigned 1 671 672
87
2020-21
CPGRAMS Category wise Grievance Received during 2020 -2021

14000 12334
(27.80%)
12000
10000
7782
8000 (17.54%)
5115
6000 (11.53%) 4303
3672
(9.70%)
4000 (8.28%) 2491 2182
(5.61%) (4.92%) 1272
2000 859 671
(2.87%)
(1.94%) (1.51%)
0
6.4 Employee’s Provident Fund Online Grievance Management System (EPFiGMS)
EPFO has introduced many new online services for its stakeholders like ECR, UAN, Passbook, PMPRY, Online
Transfer, Online Claim processing etc. The EPFiGMS launched in 2010 had outlived its utility, and was revamped
to address new issues faced by the members. The updated EPFiGMS was launched by the Union Minister of State
for Labour and Employment on 21 August, 2019 at Hyderabad.
This system has not only provided the convenience of a single window platform to the subscribers to register
grievances/queries but has also proved to be of immense value to field offices in managing grievances.
Subscribers like members, pensioners, establishments and others can register grievances on the EPFiGMS portal
from across the country and around the clock. Additionally, EPFiGMS can also record, acknowledge and track/
monitor grievances till it is finally redressed. It has also ensured that the citizen-centric platform facilitates EPFO
in maintaining efficiency, transparency and greater accountability while helping the organisation in streamlining
processes and improving the ease of convenience for the subscribers.
The EPFiGMS 2.0 has several innovative features:-
● Bilingual, as the grievances can be registered both in English and Hindi.

● OTP verification to authenticate the user.
● Online lodging of grievance/complaint based on UAN.
● UAN integrated with EPFO master database helps in identifying EPF offices for redressal of
grievances.
● Quick resolution - the lodged grievance is directed to the officer who is handling the account of the
member.
● Comprehensive Categorization – 62 categories introduced to identify exact nature of grievance.
● Grievance closure occurs only after satisfaction of the complainant.
● Feedback by complainant on (a) Portal Interface (b) Quality of Redressal
● Multiple document uploading - Up to 3 documents can be uploaded in one grievance.
● Interactive system - Complainants can send online comments/ clarifications when asked.
● Interim reply to the complainant can be sent in case redress is delayed.
● Dedicated Email and SMS facility to provide communications and alerts.
● 3-level escalation of grievances-RO, Zonal and HO.
● Daily Monitoring through dashboard and MIS reports.
88
COVID-19 GRIEVANCES ON EPFIGMS
Three Categories of Grievances incorporated in EPFiGMS during the Covid-19 Pandemic.
(a) Covid-19 Advance related

(b) PMGKY related
(c) Claims rejected more than once
During the Pandemic, 20,924 grievances related to COVID-19 advances were received and 20,780 were disposed
of at the redressal rate of 99.31%.
Grievances Registered & Disposed in EPFiGMS
Year No. of Grievances Disposed % of Disposal

2020-21 13,38,292 13,23,612 98.91%
Disposed within 3 days (19.58%)
Disposed within 4-15 days (71.51%)
Disposed within 16-30 days (6.98%)
Disposed within 31-60 days(0.84%)
91% of grievances resolved within 15 days

99% of grievances resolved within 30 days
EPFiGMS also saw an increase of 44.51% grievances at 13,38,292 in 2020-21 compared with 9,26,096 in 2019-
20. However, the disposal rate improved in 2020-21 to 98.90% as compared with 97.78% last year.
EPFIGMS Receipt and Disposal during 2020 -2021
1600000
1400000
1200000
1000000
Total reciepts
800000
Disposal(98.9%)
600000 Closing Balance(1.10%)
400000
200000
0
Total reciepts Disposal Closing Balance
89
2020-21
The grievances of over 13 lakh subscribers were resolved during the pandemic year 2020-21.
QUALITATIVE ANALYSIS OF GRIEVANCES IN EPFIGMS DURING THE PERIOD 01-04-2020 TO

31-03-2021
Top 10 Categories of Grievances registered in EPFiGMS in 2020-2021
Percentage of grievances in each category

18
16.94
16
14.49
14
12
10
8.8
8 7.54
7
6.15
6 5.7
3.82
4
2.29
2.04
2
0
Final PF withdrawal Non Transfer of pf KYC related issues of Passbook related Non Settlement of KYC related issues of Amount nor credited Claim rejected more technical issues PF/Pension details
accumulations Subscriber issues including PF Advance claim Subscriber in bank account than once while filling online not available with
pertaining PF office amount not shown pertaining Employer after claim claims the beneficiaries
in passbook settlement
Category Analysis is being done regularly to assist the Management carrying out systemic reform to improve
processes and reduce grievances.
EPFiGMS on UMANG APP-
EPFiGMS has on-boarded UMANG app during September, 2020. However, the data has been obtained from the
UMANG app in November, 2020.
Period Grievance Registered Grievance Registered Percentage

through UMANG
Nov’2020 95,350 8,421 8.83%
Dec’ 2020 1,11,991 8,568 7.7%
Jan’ 2021 1,35,195 13,508 9.99%
Feb’2021 1,20,742 8,970 7.43%
Mar’2021 1,24,841 12,086 9.68%
TOTAL 5,88,119 51,553 8.76%
90
6.5 STAR RATING OF OFFICES IN EPFiGMS
The feedback on the disposal of grievances has been obtained from the stakeholders in order to evaluate the
quality of service. Out of 1,338 , 292 grievances received during 2020-21, 13,23,612 of them have been disposed
of i.e. (98.90%).
Of the 13,23,612 disposals, EPFO received 1,45,144 feedback from the stakeholders i.e. (11%). Further, of
the total feedback, 59,270 (41%) are 3-star and above. It is presumed that more than 80% complainants are
satisfied with EPFO’s grievance resolution mechanism.
The feedback was also obtained from the stakeholders for the portal performance and improvement. During
the period 01.04.2020 to 31.03.2021, 83% responses are 3 star and above on the performance of the EPFiGMS
portal.
Category Analysis of Employer Grievances registered in EPFiGMS in 2020-21
18000
17110
(30%)
15864
16000
(27.82%)
14000
12000
9596
10000
(16.30%)
8000
6000
3890
(6.82%) 3472
4000 (6.09%)
2553
2315
(4.48%)
(4.06%)
1512
2000 (2.65%) 935
(1.64%)
79
(0.14%)
0
KYC related Issues non approval of UAN related issues non credit of past Employer portal Unable to file ECR ECR Revision PMGKY related PMPRY benifits not Others
reported by Digital signature by reported by accumulation after not working or extended
Employer PF office Employer cancellation working slow
91
2020-21
Category Analysis of Pensioner Grievances in EPFiGMS in 2020-2021
4500 4200
(26.4%)
4000
3500
3160
(19.8%)
3000
2500 2296
(14.4%) 2075
(13%)
2000
1500 1309
(8.2%)
1000 730 688

(4.6%) 603
(4.3%)
(3.8%)
349
500 (2.2%) 179 176 140
(1.1%) (1.1%) (0.9%) 25
(0.2%)
0
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SKOCH Award for EPFiGMS in 2020-21
Grievance resolution mechanism

through EPFO’s in –house portal
EPFiGMS won the GOLD award by
SKOCH India SKOCH Digital India
& e-Governance Award 2020 in
the Category : Services Delivery –
Government to Citizen (G2C). The
award was conferred during the
66th SKOCH summit on 30th July,
2020. SKOCH Award, instituted in
2003, recognizes people, projects
and institutions that go extra mile to
make India a better nation.
92
6.6 CALL CENTRE
EPFO has a Call Centre to address the queries received on Toll Free Number 1800118005 from its stakeholders
across India. The Call Centre remained functional even during the COVID-19 pandemic. During the year 2020-21,
7,56,133 calls and 4,86,696 emails were replied to by the Call Centre. The facility is functional in three shifts from
morning 7.00 AM to Evening 9.00 PM on all days of the week.
Further, the Call Centre was revamped with CSC VCC (virtual contact centre) in January, 2021 , which has
following advantages over the earlier system:-
● Call Recording Facility

● Call Monitoring Facility
● Real Time Dashboard
● Provision to store Missed Calls
● Call Back Facility
● Provision to send SMS
● Feedback from stakeholders
● Provision for detailed report
i. The capacity of the updated call centre has grown by almost 100% to about 4,000 call responses per day.
The facilities are extended at Zonal Level to help the stakeholders in regional languages, in addition to English
and Hindi.
ii. Constant monitoring of live calls through interception features has ensured quality to the replies furnished.
iii. The facility of recording all calls with a time shelf of six months ensures complaint verification.
iv. Real time and interactive dashboard ensures smooth functioning of Call Centre as it tracks number of total
agents, login agents, active agents, free agents, agents on break, customer waiting in queue etc. 45 agents work
in both Hindi and English languages from 7 AM to 9 PM in 3 shifts.
93
2020-21
DASHBOARD OF CALL CENTRE AT NDC
6.7 WHATSAPP BUSINESS HELPLINE
i. EPFO has introduced WhatsApp Business Helpline Call number in all Field Offices from July, 2020 to resolve
queries raised by stakeholders from the comfort of their homes. These numbers are posted on EPFO website so
the stakeholders can easily access their respective EPFO Office.
ii. A dedicated team in each Field Office ensures the reply to the queries within 24 hours.
iii. As on 31.03.2021, total 5,65,353 Grievances/Queries through WhatsApp Helpline were received and
5,46,795 of them had been resolved.
iv. Frequently Asked Questions/Self-explanatory texts and standardized infographic has been shared in
different regional languages in the catalogue features on the helpline for the benefit of all stakeholders.
v. End to end encryption of WhatsApp Helpline assures total security.
vi. The WhatsApp Helpline ensures seamless and uninterrupted service delivery to the subscribers.
6.8 Social Media
EPFO has an impressive presence on Social Media which is leveraged to reply to queries from the social media
handles of EPFO. The queries related to EPFO, but received on handle, are also replied to which is then used by
the ministry to post on its handle. The number of queries received and replied through Social Media Platform are
below:
A. Social Media Grievances (Received from Ministry OF Labour & Employment / MoS(IC))
The grievances/queries received on the Social Media Account of the Ministry of Labour & Employment and
Minister of State (Labour & Employment) (Independent Charge) pertaining to EPFO have also been redressed.
94
During the period of 01.04.2020 to 31.03.2021, total 3112 grievances/queries have been received and the same
have been redressed.
Total No. of Total No. of Twitter Total (FaceBook + Disposed

Face Book Grievances Twitter) Grievances
Grievances
145 2967 3112 3112 (100%)
EPFO SOCIAL MEDIA HANDLES @socialepfo
EPFO has its presence on Facebook, Twitter, Whatsapp and Quora. EPFO boarded Quora as well in October,2020.
The replies furnished on Social Media upto 31.03.2021 is as under:-
No. of queries received No. of queries replied Pendency Disposal %
FaceBook 12818 12818 0 100%
Twitter 19225 19225 0 100%
Quora 4 4 0 100%
6.9 Frequently Asked Questions (FAQs)
● 75 FAQs were compiled and translated into different Regional Languages for the benefit of
3
stakeholders.
● These 375 FAQs have been uploaded on EPFO website in Hindi and English . These FAQs have been
also uploaded on Quora.
● They have also been translated into 12 Indian Languages (English, Hindi, Tamil, Telugu, Kannada,
Malayalam, Marathi, Bengali, Assami, Oriya, Nepali and Punjabi) and efforts are being made to
upload them on EPFO website.
6.10 PRO AND FACILITATION CENTRES
Every office in the organization has a PRO (Public Relation Officer) and a Facilitation Center. All visitors are
received at the facilitation centre and are provided with guidance/clarifications about various services/benefits.
Their grievances, if any, are also redressed face to face.
95
2020-21
6.11 SYSTEMIC CHANGES
Comprehensive policy guidelines have been issued on regular intervals, reiterating commitment to improve service
standards in the EPFO. They are being monitored intensively by the Head Office and the Zonal offices.
The following policy changes have been initiated to streamline the EPFO services to make them more customer
friendly.
An SMS is sent to all EPFO Subscribers in whose account the Employers’ Share of PF has not been credited.
To bring more transparency and minimise grievances, calculation sheets are provided to subscribers and pensioners
at the time of PF withdrawal, explaining the pension amount sanctioned.
COMMUNICATION & PUBLIC RELATIONS (C & PR)
6.12 The Communication & Public Relations Division (C&PR) represents the nodal desk for public relations to
establish and maintain relationships with stakeholders especially the media, and other opinion makers of the
society. Its responsibilities include designing, communications, campaigns, issuing press releases, coordinating
with the press. It acts as the Organisation’s spokesperson, maintaining the website and social media content, and
building brand image of EPFO, thereby improving the image of the Government as a citizen centric unit.
The COVID pandemic tossed unique challenges in the preceding financial year in terms of traditional outreach
activities. However, the C&PR Division has been quite active in spreading awareness about the initiatives taken
by EPFO to facilitate ease of living, ease of doing business, efficient service delivery and widening the reach of
EPF benefits.
Press releases were issued from time to time for bringing developments in EPFO for citizens’ engagement, especially
regarding initiatives that helped mitigate the impact of COVID era. The strategy was to reach out through press
releases, webinars, media interviews by officers and social media. Consequently, the efforts of EPFO in truly acting
as an “essential services’’ arm of the Government despite the constraints of 50 percent working hands, earned
the trust of the citizens while handling an exceptional 60% increase in service requests as compared to last year.
National media carried out news of EPFO extensively giving confidence about the Government’s commitment for
ensuring Social Security delivery seamlessly. Almost all the initiatives made positive stories such as the quick roll
out of Pradhan Mantri Gareeb Kalyan Yojana that was specially introduced to contain inconveniences caused by
lockdown. The Organization’s efforts towards load distribution amongst offices during the Covid times were also
well received. Another such initiative was the launch of “virtual hearing facility in quasi-judicial cases” during the
227th meeting of Central Board of Trustees (CBT) by Shri Santosh Kumar Gangwar, Union Minister of State for
Labour & Employment (Independent Charge).
96
Sh. Apurva Chandra, Union Secretary (Labour & Employment) launched a new facility of bulk transfer of funds
and data from exempted trusts to EPFO through a single payment. Two important other digital initiatives of
EPFO namely “e-facility for the Principal Employers (PE), to view PF compliance and remittance made by their
contractors in “monthly ECR and web facility for registering, processing & monitoring of complaints & optional
inspection through a web-based portal” caught impressive media attention and discourse.
Two specially designed booklets titled ‘Response to Covid’ were released. The booklets were an effort to
encapsulate the preparedness of EPFO to innovate and deliver uninterrupted services to its stakeholders through
the difficult times of Covid-19 pandemic. EPFO extending its reach in Jammu, Kashmir and Ladakh was captured
in a special booklet titled “operations of EPFO in J&K and Ladakh”.
During 2020-2021, where serious challenges were posed by pandemic Covid-19 and consequent lockdown, C&PR
Division educated the stakeholders through social media by posting of creatives on Facebook & Twitter, banners,
cartoons, and videos on Youtube about the steps taken by the Government in the area of Social security.
6.13 The key areas of information dissemination and popularization by C&PR division were:
● Education of the stakeholders about the relief package announced by the Government under
PMGKY.
● Appealing the employers to not deduct salaries of their employees who were not able to work due
to disease or social distancing.
● Ensuring credit of monthly pension in time, despite COVID operational challenges.
● Special Covid-19 Advance Eligibility and process to file claims.
● Popularization of UMANG App.
● Education of relaxed procedure to rectify Date of Birth and other credentials update.
● Pension Payment Orders and UAN cards on Digilocker.
● Restoration of commuted Pension.
● Jeevan Pramaan through CSC network.
● Support Business Houses through reduction in statutory rate of contribution from 12% to 10% for
wage months May, June and July 2020 as a part of Atma-Nirbhar Bharat package and Relief to
establishments from levy of penal damages.
● Launching e-Inspection with the purpose of enhancing ease of doing business and promoting
transparency and objectivity in EPFO’s compliance machinery.
● Virtual hearing facility for quasi-judicial cases.
● PRAYAAS initiative popularization regarding release of pension on the day of superannuation.
During 2020-2021,Social Media Platforms of EPFO were extensively used as an outreach tool to highlight important
meetings/events such as CBT meetings, Foundation Day celebrations and launch of Schemes by the Government.
As on 31.3.2021, EPFO had 2,39,800 followers on its facebook page and 1,22,826 followers on twitter.
Total number of webinars organized were 16,416 with 131,905 stakeholders participating.
RIGHT TO INFORMATION
6.14 EPFO has designated Central Public Information Officers (CPIOs), Central Assistant Public Information
Officers (CAPIOs) and First Appellate Authorities for its Field Offices, Zonal offices as well as each Division of Head
Office to effectively discharge the responsibilities under the RTI Act, 2005. The list of these officials is available
on the EPFO’s website:-www.epfindia.gov.on. Status of disposal of applications/appeals filed under RTI Act, 2005
during the year is given in Appendix-6.
97
7
HUMAN RESOURCES
2020-21
INTRODUCTION
7.1 “Human Resource Management’’ (HRM) division is tasked with handling the diverse staff functions of
the Organisation, guided by policy guidelines issued by the Department of Personnel & Training (DOPT) in
management of manpower resources and optimum utilization for delivery of the social security benefits. The
overall mandate is to create a work environment that can continuously identify, nurture and utilise the capabilities
of its officers and staff through appropriate policies in the area of training, career development and performance
management. The department continuously evaluates present jobs and make provisions for expected future role
for its 14,208-strong workforce, deployed at the Head Office (including National Academy and 4 Zonal Training
Institutes and 1 Sub Zonal Institute); 21 Zones; and 138 Regional (field) Offices,114 District Offices, 5 Special
State Offices and 4 Service Centers. The Human Resource Wing is headed by an Additional CPFC (HQ), a Joint
Secretary level officer. Its functions are organized into Divisions and sections viz., Human Resource Management
Division; Human Resource Development Division, Examination Division, Training, Welfare and Industrial Relations
section.
MANPOWER
7.2 The total strength of Officers and Staff in the Employees’ Provident Fund Organisation stood at 14208 as
of 31.03.2021 as against the total sanctioned manpower of 24,073.
The detailed post-wise sanctioned strength and in position strength for Group A, Group B and Group C Officers/
Staff are given in Appendix-7(i) to 7(iii) and Zone/Category-wise in Appendix-7(iv) to 7(vi) respectively.
PROMOTIONS MADE DURING THE YEAR
7.3 The Group ‘A’ cadre of the Organisation is managed centrally. Human Resources Management Division
completed all the important activities in order to fulfil the manpower requirement for the Organisation by
conducting regular DPCs.
The cadre-wise promotions made in Group ‘A’, ‘B’ and ‘C’ are as under: -
Group ‘A’ cadre:
● Regional Provident Fund Commissioner-II: Departmental Promotion Committee meeting for

promotion to the post of Regional Provident Fund Commissioner-II in level 11 of the pay matrix for
the panel years 2020 and 2021 decided to promote 07 officers to the post of Regional Provident
Fund Commissioner-II. Further, 02 officers were promoted to the post of Regional Provident Fund
Commissioner-II by the opening of sealed cover.
● Assistant Provident Fund Commissioner: Departmental Promotion Committee meeting for promotion
to the post of Assistant Provident Fund Commissioner in level 10 of the pay matrix placed/ promoted
141 officers to the post of Assistant Provident Fund Commissioner. Further, a Senior Time Scale
(STS) order was issued for the placement of 206 Assistant P.F. Commissioner in the Time Scale of
PB3 ` 15600-39100/- + Grade Pay ` 6600/-.
● Deputy Director (OL) and 04 officers were promoted to the post of Deputy Director (OL) in level 11
of the pay matrix.
Group ‘B’ Cadre:
● Enforcement Officer/Accounts Officer (Seniority Quota): The Regularization / Promotion for the post
of Enforcement Officer/Accounts Officer for 16 Regions was approved. Total 444 staff promotions
to the post of Enforcement Officer/Account Officer under Seniority Quota were made.
● Enforcement Officer/Accounts Officer (Examination Quota): The DPC recommendation for promotion
to the post of Enforcement Officer/Accounts Officer under Exam Quota for the Bihar Region was
approved.
● Private Secretary (Seniority Quota): The Regularization / Promotion for the post of Private Secretary
of 47 Personal Assistants was approved by the Competent Authority.
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7.4 RECRUITMENTS MADE DURING THE YEAR
● Assistant Section Officer (Direct Recruitment): Recruitment for 240 posts of Assistant Section
Officers has been completed.
● Social Security Assistant (SSA) Cadre(Direct Recruitment): For filling the 2189 vacancies
(including the anticipated vacancies up to 31.12.2019) in the Direct Recruitment (DR) quota of
Social Security Assistant (SSAs), Phase-I, Phase-II and Phase-III examinations were conducted and
the final result was declared on 21.01.2021. A total of 2111 candidates were declared eligible for
appointment to the post of SSA which had 2189 notified Vacancies.
● Revised Recruitment Rules for the post of Social Security Assistant were notified on 1st February,
2021. Existing pay level was enhanced to Level-5 in the Pay Matrix. It was notified that after
completion of 4 years of regular service in the Cadre, 80% of Social Security Assistants(SSA) shall
be placed to pay Level 6 in the pay matrix (35400 - 112400) subject to fitness and availability of
vacancy.
IMPLEMENTATION OF RESERVATION POLICY:
7.5 A Special Cell headed by Additional Central Provident Fund Commissioner as Chief Liaison Officer (CLO),
set up at Head Office, ensures due compliance to the reservation policy issued from time to time pertaining to
SCs and STs. It also disposes off employee grievances of these categories, and scrutinizes and consolidates the
statistical data for the categories. The Chief Liaison Officer is assisted by the Liaison officer and 01 Section Officer
in the Head Office. Further, one Liaison Officer has been nominated in each of the Regional Offices.
The CLO also visits the Regional Offices to inspect the Reservation rosters /Registers maintained by them. Similarly,
Liaison officers of the Regional Offices periodically inspect and scrutinize the reservation rosters/registers in their
respective offices. The lapses, if any, in proper implementation of the reservation rosters registers, including
shortfall / backlog vacancies of reserved categories, are recorded in the inspection report for rectification by the
concerned offices. The recommendations of the CLO are promptly attended to and clarified.
The Special Cell received 15 grievances from SC/ST employees and their Associations in the financial year 2020-
21. Of this, 06 have been replied to or redressed and the remaining 09 are being pursued for finalization.
1) Reservation In Group A Posts: The reservation in Group ‘A’, in accordance with the policy of the
Government of India, is only applicable in the lowest rung of the Commissioners’ cadre of the Organisation of
Assistant Provident Fund Commissioner.
As per extant provisions, the benefit of reservation representation has been extended to eligible officers in APFC
cadre. As on 31.12.2020, the representation of various categories in the cadre of APFCs in Direct Recruitment
Quota as well as Departmental Promotion quota is given below : -
TABLE -I:
Direct Recruitment Quota (APFCs) – Position as on 31.12.2020
160 150
140
120
100
78
80 67 68
60
43 43
35
40
21 22 21
10 11 15
20
0
SC ST OBC GEN EWS
Sanctioned In Position Vacant
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2020-21
TABLE -II
Departmental Promotion Quota (APFCs) - Position as on 31.12.2020
140
125
117
120
100
80
60
40
23 19
20 12 11 8
4 1
0
SC ST GEN
Sanctioned In Position Vacant
INTER-REGIONAL TRANSFERS
7.6 The Central Board of Trustees amended the Inter-State Transfer Policy for the SSA cadre, and authorized
the competent authority to relax service period for officials making transfer requests based on extant DoP&T
guidelines. As a one-time measure, the Board also decided to reduce the prescribed eligibility service from eight
years to five years. Further, a model calendar for Inter Regional (State) Transfers has been issued.
COMPASSIONATE APPOINTMENTS
7.7 To enlarge the scope of coverage, broad-basing of beneficiaries with due care to exceptional cases, and
to accelerate the decision-making process, the Central Board of Trustees, 226th meeting, delegated the power
of making appointments on compassionate grounds to the Central Provident Fund Commissioner and Additional
Central Provident Fund Commissioner (Zones). Detailed guidelines on compassionate appointments were issued
vide Head Office Circular dated 23.07.2020. Competent authorities have issued 05 offers of appointments to the
applicants based on the recommendations of the Screening Committees.
HUMAN RESOURCES DEVELOPMENT (HRD)
7.8 The Human Resource Development Wing is the policy planning wing of the Human Resource Division.
Its specific responsibilities include creation of posts, drafting and amending of Recruitment Rules in consultation
with the Ministry of Labour & Employment. It also deals with Cadre Review and Restructuring, policy matters
relating to Training & Development, and Delegation of Administrative and Financial Powers. The Wing’s broader
mandate is to create a climate that can continuously identify, nurture and utilise the human resource pool through
appropriate policies and interventions in the areas of training and career development.
7.9 During the year 2020-2021, 03 Recruitment Rules i.e. Enforcement Officer/Accounts Officer, Social Security
Assistant and Personal Assistant were notified in the Gazette of India.
7.10 The New Pension Scheme (NPS) of the Govt. of India was adopted during the 190th meeting of the Central
Board of Trustees, held on 15-09-2010 for officers/employees of the Central Board appointed on and after 01-
01-2004. A total of 136 DDOs of EPFO are registered as PAO with National Securities Depository Limited (NSDL).
5989 employees of EPFO are currently subscribing to NPS.
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EXAMINATION DIVISION
7.11 The Examination Division (Head Office) EPFO conducts Limited Departmental Competitive Examinations
for filling up vacancies against the Examination Quota as laid down in the Recruitment Rules of various cadres in
EPFO. It also holds Direct Recruitment Examinations for Group-B (Non-Gazetted) and Group-C posts. In addition,
the Examination Section also notifies examination schemes for conducting Limited Departmental Competitive
Examinations and Probationary Examinations for Direct Recruits.
7.12 The Assistant Section Officer (Probationers) Examination Scheme, 2020 was notified on 20.07.2020.
7.13 The Computer Data Entry Skill Test for Direct Recruitment to the post of Social Security Assistant was
conducted on 25.12.2020 in 23 centers across India for 7384 candidates. This was held by observing the Standard
Operating Procedure dated 02/09/2020 issued by the Ministry of Health and Family Welfare, Government of India
for conducting examinations with Social Distancing norms and other safety measures that were prescribed due to
COVID-19 pandemic. A total of 6051 candidates appeared for the test and 2,111 qualified for the post according
to the result declared on 21/01/2021.
PROGRESSIVE USE OF OFFICIAL LANGUAGE
7.14 EPFO is committed towards increasing use of official language at various levels. Amidst challenging
situations due to COVID-19 pandemic, the year (2020-2021) witnessed an overall increase in the progressive use
of the Official Language, as is evident from the following:
● Official Language Implementation Committee has been constituted in all the regional / zonal offices
including Zonal Headquarters and Zonal Training Institutes as well as Head Office. A total of 515
meetings of the Official Language Implementation Committees were held in these offices through
virtual platform (s) or maintaining social distancing norms as per SOP’s issued by Ministry of Home
affairs, Ministry of Health & Family Welfare, Govt of India.
● During the year, quarterly progress reports received from the Regional Offices /Zonal Offices and
Zonal Training Institutes were reviewed by the Head Office. The Official Language Rule - 5 and
Section - 3 (3) of the Official Language Act are being fully followed by all the offices of the
organization.
● A total of 433 Hindi workshops were organized during the year through virtual platform (s) or
maintaining social distancing norms as per SOPs issued by Govt. of India. In these workshops, a
total of 3,829 officers and employees were imparted training.
● Cash award of ₹ 1000 / - each to those employees of the organization who have done 75% work in
‘B’ area and 50% in ‘C’ area under ‘Departmental Cash Award Promotion Scheme for Hindi Usage’
has been given. A total amount of ` 4,57,000/- has been spent under this head.
● The Department of Official Language, Ministry of Home Affairs, Govt of India, through its letter
dated 29.03.2017, entrusted the chairmanship of TOLIC, South Delhi -। EPFO Head Office. At
present the number of member offices under it is around 64. Eight nodal offices have also been
nominated to monitor the reports of member offices. In order to provide information to all the
offices, a, “Narakas’’ tab has been made available on the website of EPFO and e-mail id: ‘tolic.
[email protected]’ has been created for coordinating with the member offices.
● As per the instructions of the Department of Official Language, almost all the regional / zonal offices
and zonal training institutes of the organization are active members of the Town Official Language
Implementation Committee (NARKAS) and actively participate in its activities. During the year the
Regional Offices, viz., Aurangabad, Rourkela, Guwahati (NER), Varanasi, Ludhiana, Mangaluru and
Muzaffarpur were honoured with various prizes, Official Language Shield and Letter of Appreciation
for best performance in Hindi.
● Each office of EPFO has a Hindi library for the usage of officers & staff members.
● Hindi fortnight was organized in all the offices of the organization during the month of September.
In the competitions organized during the Hindi Fortnight, an amount of ` 3,08,500/ - was spent.
Also, under the annual Noting & Drafting competition, ` 2,75,000/ - were disbursed.
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2020-21
● To review the progress of usage of Official Language in EPFO, the Committee of Parliament on
Official Language visited Regional Offices, viz., Delhi West (9.10.2020), Delhi North (26.10.2020),
Meerut (26.11.2020), Gurugram West (11.01.2021) & Delhi East (21.01.2021).
EPF STAFF PENSIONERS
7.15 The total number of pensioners of EPFO as on 31.3.2021 stood at 13,450. Out of this, 10,358 are pensioners
and 3092 are family pensioners. Nodal Officers have been designated for redressing their grievances in particular.
The details of total number of Staff pensioners and Family pensioners (Zone-wise) is provided in Appendix-
7(vii).
REVIEW UNDER FR SECTION 56(j) AND RULE 48 OF CCS (Pension) RULES, 1972
7.16 Exercise relating to Screening and Review under FR 56(j) and Rule 48 of CCS (Pension) Rules, 1972 is an
ongoing exercise at the Head Office and at Field Offices. The reviews of field offices for Group-A and Group-B (EO/
AO and equivalent and Below EO/AO and Equivalent) posts and in the Head Office (SO and equivalent and Below
SO and Equivalent) posts were undertaken. A review of total 172 officials and screening of 26 officials was made
in the cadres belonging to Group-A and Group-B posts. Screening and Review of 477 officials for cadres EO/AO
and equivalent and Below EO/AO and Equivalent were also performed in the respective Field Offices.
ANNUAL IMMOVABLE PROPERTY RETURN (AIPR)
7.17 In-house developed AIPR module has been deployed, and AIPR in respect of 814 Group A officers & 2921
Group B officials of EPFO were submitted online as on 31.12.2020 through this AIPR module. This software was
designed, developed and deployed in house.
ANNUAL PERFORMANCE APPRAISAL REPORT(APAR):
7.18 APAR for all Group “A” Officers is maintained in Head Office and representations to the Group “A” officers
on APAR grading, and adverse remarks were conveyed.
From the reporting year 2020-2021, the Annual Performance Appraisal Report (APAR) module of HR-Soft online
window has been launched for the officers of EPFO. It is mandatory for all officers in the cadre of ACC(HQ), ACC,
RPFC-I, RPFC-II, APFC, DD(Vig.), AD(Vig.), DD(IS), AD(IS), DD(OL), AD(OL), Director (OL), Section Officer and
EO/AO to submit their self appraisal through electronic mode only.
DISCIPLINARY & APPEAL/ REVIEW SECTION (DAR):
7.19 The Administrative Vigilance Section (AVS) was created under the Human Resource Division of the Head
Office on 29th September, 2011 to deal with the lapses of administrative nature, not involving a vigilance angle.
Additionally, some work items were transferred later. The section now has been renamed as DISCIPLINARY &
APPEAL/ REVIEW SECTION (DAR)
The performance is summarised as under:
● Complaints and grievances from all sections of the society and individuals through various sources
such as ‘Prime Minister’ Office, Ministry of Labour & Employment, Central Vigilance Commission,
Cabinet Secretariat and other Divisions in Head Office: The contents of 87 such receipts were
looked into and appropriate action as per extant rules were taken to ensure probity amongst the
officials manning the Organisation.
● Institution of Disciplinary Proceedings for Administrative Lapses: Based on misconduct noticed,
disciplinary proceedings were initiated against 07 officials. Steps were taken for timely finalization
of pending departmental cases (including those pending from previous year), as a result of which
09 such cases were concluded. Out of these, a penalty was imposed on 06 cases while charges
were dropped in the remaining 03 cases.
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● Disposal of Appeal, Revision and Review Petitions under relevant provisions of the EPF staff (CC&A)
Rules,1971: 04 Petitions were received, and a total of 03 requests were disposed of / decided by
the Competent Authority.
● Review of cases of Suspension: After the matter was transferred from Vigilance Wing to HRM and
then to AVS, suspension in all matters, including vigilance cases, are processed in DAR Section.
Meetings/ deliberations of the Suspension Review Committee are held from time to time and all
the cases are placed before it for review. Based on a decision of the Appointing Authority, a total
of 04 officials were placed under suspension. Suspension of 16 officials (including those suspended
during the previous years) was revoked as per recommendation of the Committee.
● Miscellaneous work pertaining to aforesaid core areas: Approximate 1400 Vigilance Clearance
Certificates were processed, apart from applications under RTI Act and including cases pertaining
to Courts/Tribunals/Commissions, sanction of honorarium to Inquiry/Presenting Officers for
department cases etc.
STAFF WELFARE ACTIVITIES
7.20 The CBT (EPF) in its 121st meeting held on 29.12.1989 approved the proposal for setting up of the EPF
Staff Welfare Fund with an objective to provide security-cum-welfare cover to all of the staff members of the
EPFO.
● An amount of ` 17.50 Crore was allotted to various Regional Staff Welfare Committees (RSWCs)
through respective Zonal Offices under the Budgetary Head of “Staff Welfare Fund’’ for Staff
Recreation Club, Scholarship & Book Award and other activities (such as providing financial
assistance @ ` 1,95,000/-. to the employees/ family member in the prolonged illness & surgery
based on the recommendations made by a Screening Committee constituted in each field office
including Head Office and PDNASS; Farewell grant to the retiring Officials fixed at ` 15,000/- per
retiring Employee; mandatory health checkup for all the employees having attained 50 years of
age (and optional for the all employees who have attained the age of 45 years.) . Further, medical
checkup facilities can be availed by the employees and spouse biennially in the age group between
50-55 years and every year 56-60 years with a maximum ceiling of ` 2000/- per male employees /
spouse of female employee and to ` 2200/- for the female employee / spouse of male employees,
Women’s Day Celebrations expenses, Maintenance of Ladies Common Room; Holiday Home/Guest
House, Canteen maintenance; Death Relief Fund etc.
● New Initiatives Undertaken:

Ex-Gratia Death Relief Fund of ` 10 Lakh: In the wake of Covid-19 pandemic, a provision was
made for grant of Ex-Gratia Death Relief Fund of ` 10 Lakh to the family members in the event of
unfortunate death of an employee due to COVID-19.
Felicitation of employees of EPFO for outstanding performance during COVID-19 :
An amount of ` 2.21 Crore was allocated under sub-head budget of “Other Activities” from the
Staff Welfare Fund to all the Offices of EPFO for felicitating 10 or more deserving Group-B and
Group-C employees with a letter of appreciation along with a cash award not exceeding ` 5000/-
(` Five Thousand only) for rising to the occasion and ensuring consistent and seamless services
to the stakeholders during the lock-down period that helped in further strengthening of Citizen-
Government Trust.
SPORTS ACTIVITIES IN EPFO
7.21 The Central Sports Promotion Board (CSPB) is entrusted with organizing sports related activities for the
employees of the Board. All sports events are organized on rotation by various Regional Sports Promotion Boards
(RSPBs) in a Zone. A budget of ` 2.50 Crore under the budget head “Sports Activities” was approved. However,
due to the Covid-19 pandemic, it was not possible to conduct sports activities in EPFO for containment of the
Covid-19 virus.
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2020-21
INDUSTRIAL RELATIONS (IR)
7.22 Industrial Relations is tasked with building a relationship between the management and employees. A
harmonious relationship between the management and the employees is cultivated through a process of collective
negotiation, which should ideally result in resolution of problems. Good industrial relations is an essential aspect
for a motivated and productive workforce.
In the context of EPFO, this means an interaction between management (at Head Office level and at field
office level) on one hand and the staff/employees through their legitimate representatives of recognized staff
associations or Federations or Unions of Officers/staff on the other hand.
The goal is to provide state-of-the-art service to its subscribers while creating a conducive work environment for
its employees. The management has been constantly striving to have a harmonious equation with the legitimate
representatives of employees. For a congenial environment that enhances employees’ performance, proper
channels of communication have always been kept open for assimilating the views of various recognized staff
associations/Federations/Unions of Officers/staff in policy formulation and its implementation.
A meeting was convened between EPFO authorities and All India EPF Staff Federation (AIEPFSF) at Head Office,
EPFO, New Delhi to discuss various issues related to EPFO employees and their career progression in detail. IR
has been amongst the top priorities of the HRM division throughout the year as it plays an important role in
balancing organisational goals as well as progressive management.
VIGILANCE
7.23 To ensure transparency, efficiency and integrity in administration, the Vigilance Division has adopted a
multi-pronged strategy of preventive vigilance measures to contain, control and curb corruption. It is to ensure
prompt, effective and hassle-free service to stakeholders.
7.24 As the organisation has become larger along with an ever increasing membership base, its functions have
become more diverse including the responsibility of handling increasing service delivery responsibilities. The
Vigilance Division is headed by a Joint Secretary level Chief Vigilance Officer. The Division has four Zonal Vigilance
Directorates headed by a Deputy Director (Vigilance), located in Hyderabad, Mumbai, Kolkata and New Delhi to
monitor effective implementation of preventive vigilance measures in a proactive manner.
7.25 PREVENTIVE VIGILANCE
Preventive Vigilance inspections were conducted in eight offices of EPFO, namely, Delhi South, Park Street,
Hyderabad-I, Bandra, Jamshedpur, Durgapur and Jangipur. Joint Surprise Checks with CBI was conducted in four
offices during the year, viz. Visakhapatnam, Guntur, Kadapa and Rajahmundry.
7.26 PUNITIVE VIGILANCE
• Complaints:
1096 new complaints were received during 2020-21 (from 01.04.2020 to 31.03.2021). 1057
complaints were disposed of till 31.03.2021.
• CVC’s 1st and 2nd stage advice:
Till 31.03.2021, first stage advice of CVC was disposed of in 5 cases, all of which were major
penalty cases. CVC’s second stage advice in 1 case was also dealt with.
• Disciplinary proceedings initiated:
11 disciplinary proceedings were initiated during the year till 31/03/2021, all of which were major
penalty proceedings.
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• Disciplinary proceeding finalized :

A total of 16 Disciplinary proceedings were finalized during the year, of which 15 were major
penalty proceedings and 1 was for minor penalty.
• Prosecution Sanctions:
Prosecution Sanctions were accorded in 10 cases during the year till 31/03/2021.
• Departmental action upon conviction by Court:
Departmental action on the back of conviction on criminal charges in judicial proceedings was
undertaken in 6 cases. Out of these, penalty of dismissal was imposed in 3 cases and a cut in
pension was imposed in the remaining 3 cases.
7.27 SURVEILLANCE & DETECTION
Coordination meetings were held with CBI/ACB and the Agreed Lists were prepared, and the ODI list was updated.
VIGILANCE AWARENESS WEEK (VAW) 2020
7.28 VAW 2020 was observed from 27.10.2020 to 02.11.2020 with the theme “Satark Bharat Samridh Bharat”.
All activities related to VAW 2020 were undertaken observing the social distancing norms and safety protocols
related to Covid-19 and adhering to the economic measures prescribed by the Govt. of India.
The following activities were undertaken during the VAW 2020:
● Integrity pledge: VAW 2020 activities kicked off with the integrity pledge on 27.10.2020. In view
of the pandemic situation officials were encouraged to take an e-pledge. A total of 9699 officials
across all 121 EPFO offices in the country participated in the exercise.
● Outreach Activities: As part of outreach activities, steps for grievance redressal and empowerment
of EPFO subscribers and general public through dissemination of information on the social security
schemes administered under the EPF & MP Act 1952 and related services were undertaken. Further,
three competitions were conducted with the active participation of all offices in Video making,
creative making and preparation of FAQs. The field officers in all 21 Zones of EPFO participated in
the competitions. The winning entries adjudged by expert panels of judges were selected for hosting
on EPFO’s Website and social media platforms for the benefit of EPFO’s members/pensioners and
the general public.
● A competition for preparing case studies was also conducted which saw enthusiastic participation
from officials. The winning entries in the case study competition are proposed to be used for
training EPFO staff and officers to build their capacity.
● An appeal was also made to the general public to forward suggestions for Vigilance Administration
for which a dedicated email ID was created. The suggestions are under examination for further
action.
● Preventive Vigilance Training: A webinar on the topic “Preventive Vigilance in EPFO” was
conducted in collaboration with PDNASS on 24/03/2021 and 25/03/2021. The webinar was attended
by more than 500 officers from the Zonal and Regional offices of EPFO. The sessions covered
relevant topics such as SOPs in service and compliance areas, audit systems and case studies on
fraud cases.
PHYSICAL INFRASTRUCTURE DIVISION
7.29 The Physical Infrastructure Division caters to the physical infrastructure related requirements of Head
Office, field offices and staff quarters of EPFO. The Division is headed by a Chief Engineer, who is the technical
advisor in all matters relating to construction/ maintenance and hiring of buildings, purchasing land for construction
of office buildings and staff quarters.
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2020-21
During the year, ACC(HQ) while functioning as Chief Engineer was assisted by an ACC, one RPFC-I, one RPFC-
II, three Junior Engineers, one section officer and two Assistant Section Officers in the Physical Infrastructure
Division at Head Office.
As on 31.03.2021, the status of EPFO owned buildings and rented buildings are as under:
Type of Office Total Own Offices in Land No. of Under

Offices Office Rented purchased Offices, construction
Buildings Premises in process where land buildings
is yet to be
identified
Zonal offices 21 18 3 1 1 1
138 92 46 8 28 10
Field Offices (ROs)
PDNASS/ZTI (Training 6 5 1 0 1 0
Centers)
District Offices 117 NIL 117 NIL NIL NIL
Head Office 1 1 0 0 0 0
The ambit of EPFO is rapidly spreading with wider coverage every year. EPFO is upgrading its existing offices as
well as constructing new buildings for its offices, which are functioning from rented premises. For construction
related proposals, PID ensures the latest physical facilities are included in the design of the building so as to
make it a modern building to ensure smooth and effective functioning of these offices. Provisions such as easy
accessibility to stakeholders, especially the old age and differently abled persons (Divyang) is ensured in all new
buildings and in old buildings, wherever such facilities are not provided.
Proposals relating to purchase of land, and construction of office buildings/ staff quarters, special repairs and
lease agreements require approval of the Executive Committee/CBT under the extant delegation of financial
powers were processed. During 2020-2021 the Executive Committee approved the following proposals:
(a) Purchasing land for construction of office buildings for Barrackpore (West Bengal), Behrampur (Odisha),
Allahabad (Uttar Pradesh) and Puducherry. Presently these offices are functioning from rental premises.
(b) Construction of Office building for Zonal Office, Telangana which also accommodates Kukatpally office,
Alternate data centre- Secunderabad and offices for Zonal Vigilance Directorate (South Zone), Deputy
Director (Audit) and Deputy Director (Official Language) along with Staff quarters at Begumpet, Hyderabad.
(c) One proposal for the Renewal of rent of Annexe Building of Tambaram (Tamil Nadu).
7.30 Other Major Initiatives
(A) Roof Top Solar Power Initiative: To promote renewable energy and meet 100 GigaWatt (GW) target by
2022, all Department / Ministries were instructed to ensure installation of “Rooftop Solar Photovoltaic
Panels”. To comply with the issued guidelines, EPFO framed a road map and initiated the work of installing
Solar PV panels in its offices under the Renewable Energy Service Company Model (RESCO) through
Rajasthan Electronics & Instruments Ltd (REIL). Up to 31st March 2021, M/s REIL has installed Solar Roof
Top Panels in 08 EPFO offices at Goa, Kochi, Kozhikode, Agartala, Bhopal, Jabalpur, EPFO Complex Dwarka
and Dehradun, with total capacity of 410.39 KWp. Installation work of solar roof top panels at other EPFO
offices, where feasibility study has allowed such installation, is under progress.
(B) LED lighting Initiative: Another landmark initiative is Installation of LED light in all its offices in accordance
with Government of India guidelines vide O.M. No. 25(24)/ E.Coord/2017 dated 04.08.2017. In this regard,
all new building projects are being provided with LED lights. This initiative will result in substantive savings
for the organization.
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8
TRAINING & RESEARCH
2020-21
“Intellectual growth should commence at birth and cease only at death.”
- Albert Einstein
“Live as if you were to die tomorrow. Learn as if you were to live forever.”
- Mahatma Gandhi
8.1 BACKGROUND
In today’s dynamic world, regular training is essential for any organisation. It has become vital for public service
delivery entities like EPFO to maintain pace with technological evolution and meet rising expectations of its
stakeholders. Suitable training ensures that human resources operate at peak performance levels. It makes the
employees creative, constructive, imaginative, innovative, professional and technology enabled. The year 2020-
21 has been very challenging on account of covid-19 pandemic resulting in disruption of normal activities.
As per “National Training Policy” 2012, all civil servants are to be provided with training to equip them for
their current or future jobs. Such training is to be imparted; (a) at the time of their entry into service, and (b)
at appropriate intervals in the course of their careers. Accordingly, EPFO has also taken several steps to provide
necessary training to its officers and employees.
8.2 OBJECTIVES
Training in EPFO strives to achieve the following objectives: -
(i) Keep updated and enhance professional knowledge, skills and attitude needed for better performance of
our employees and organisation;
(ii) Promote better understanding of professional requirements and sensitization to the professional, socio-
economic and political environment.
(iii) Bring about right attitudinal orientation.
8.3 FRAMEWORK
All categories of employees shall receive:
(a) Induction training at time of entry into service;

(b) In-service training at suitable intervals in their careers and
(c) In-service training at the time of their promotion.
8.4 STRATEGY
Training for All: For the purpose of appropriate training design, the organisational service is divided as below:
1. The administration/management level training for all rungs of Group A officers.

2. (i) Training for the Group ‘B’ Supervisory officers.
(ii) Training to the cutting edge level for Group ‘C’ level officials.
Additionally, targeted training sessions are organised for functional divisions like Vigilance, Internal Audit, Physical
Facilities Division, Information Services Division and Official Language (Rajbhasha).
8.5 TRAINING PROGRAMMES
The following training programs are designed according to the functional needs of different cadres:
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● Induction Training/Foundation Training Programme for new entrants.

● Refresher Training Programme /In-service Skill Development Training Programme.
● Management Development Training Programme.
● Technical Training Programme.
● Special training programmes(Workshops/Seminars) on specific issues.
● Special training for specific categories of officials.
● Awareness programmes for Employers’ and Members.
● Training of Trainers (ToT) Programmes as part of Trainer Development Programme of Department
of Personnel & Training (DoP&T), Govt. Of India.
8.6 TRAINING STRUCTURE IN EPFO
Lifelong learning sustains individual and organisational development. The journey began with a training centre
called National Institute for Training and Research in Social Security (NITRSS) in October 1990. It was renamed
as National Academy for Training and Research in Social Security (NATRSS) in 1992. It started functioning from
its own present premises at Institutional Area, JanakPuri, New Delhi in December 1997.
On 25th May, 2016, NATRSS was renamed as Pandit Deendayal Upadhyaya National Academy of Social Security
(PDNASS). The Academy and its zonal constituents have been assigned the primary task of imparting training to
approximately 18 thousand strong human resources of EPFO, and taking up research in the social security field.
In its 28 years of existence, the Academy has emerged as a premier institution for training, research and
consultancy. Currently, it trains EPFO officers, and participants from other social security organisations in India
and abroad. . The pioneering institute for social security training is also a certified Central Training Institute by
the Department of Personnel & Training, Government of India for Trainer Development Programmes. Other focus
areas of the only institution of its kind in the country include Policy Advocacy, Research and Capacity Building.
8.7 INFRASTRUCTURE
Lecture Hall: It has well-appointed four lecture halls with latest training aids and equipment besides a Yoga Hall
and auditorium with a seating capacity for 118 persons.
Library: The Library houses an eclectic mix of over 10,000 books in English, Hindi and other regional languages.
Apart from books on social security, the collection has a large range of subjects and variety such as Training &
Development, Indian Polity and Economy, Law and Constitutions, Literature, Management, Public Administration,
Spiritualism, Yoga, Personality Development, Travelogue, Indian and foreign journals.
Hostel: The Hostel block has 48 air-conditioned single as well as double occupancy rooms equipped with Wi-Fi
Internet facility. The facilities include Gymnasium and a music room.
Sports Facilities: The Academy has sports facilities for Badminton, Table Tennis, Carrom, Chess, Billiards,
Cycling etc.
Mess: The mess has a sitting capacity of 80.
8.8 TRAINING CANVAS
Training at the Academy is imparted to all Group ‘A’ officers of EPFO along with Central and State Governments
officials through Trainer Development Programmes. It also conducts programmes for participants from abroad.
8.9 ADMINISTRATIVE STRUCTURE
At present, the Academy is headed by an Officer at the level of Additional Central Provident Fund Commissioner
(Hqrs.). The Academy’s sanctioned strength in respect of officers and other staff had been revised in January,
2017.
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2020-21
8.10 HIGHLIGHTS OF TRAINING ACTIVITIES DURING THE YEAR 2020-2021
● uring the year 2020-21, the Academy could organise a total of 08 training programmes/webinars
D
in virtual mode despite the pandemic. The areas covered were on Law Enforcement & Important
Case Laws, Code on Social Security 2020, Preventive Vigilance in EPFO, familiarisation programmes
for the Employers of the newly registered establishments including a webinar for employers of J&K
and Ladakh. A total of 3154 participants participated in the above mentioned programmes.
● A four-week Online Induction Training programme for the newly recruited Assistant Section Officers
of EPFO was conducted.
● The details of the programmes conducted during 2020-21 are at Appendix -8 (i).
8.11 THE SUPPORTING UNITS OF THE ACADEMY
The National Academy has an all India presence with five Zonal/Sub-Zonal Training Institutes. It coordinates
with the Zonal Training Institutes for designing and implementing training courses for personnel working in the
supervisory and operative levels in the EPFO. Following are the support training units of the Academy that cater
to the training needs of Group B and group C officials.
● r. SP Mukherjee Institute of Social Security Administration, Zonal Training Institute

D
(North Zone) located at Faridabad (Haryana): The institute serves the offices of EPFO in the
states of Delhi, Haryana, Himachal Pradesh, Punjab, Uttar Pradesh and Uttarakhand.
● Zonal Training Institute (South Zone) at Chennai (Tamil Nadu): It serves the states of Andhra
Pradesh, Karnataka, Kerala, Pondicherry, Tamil Nadu and Telangana.
● Zonal Training Institute (East Zone) at Kolkata (West Bengal): The offices in the states of
Bihar, Jharkhand, Orissa, West Bengal and Union Territory of Andaman & Nicobar Islands, Assam
& Meghalaya are serviced by this institute.
● Zonal Training Institute (West Zone) at Ujjain (Madhya Pradesh): It takes care of the training
needs of the offices of EPFO situated in the States of Chhattisgarh, Goa, Gujarat, Madhya Pradesh,
Maharashtra and Rajasthan.
● Sub-Zonal Training Institute at Shillong(Meghalaya): Sub-ZTI serves the offices at Guwahati,
Agartala, Tinsukia and Shillong.
8.12 TRAINING PROGRAMMES AT ZTIS
The training programmes at ZTIs are in the following categories:

I Induction courses for newly appointed/promoted Social Security Assistants, Section Supervisors and
Enforcement Officers/Accounts officers.
II Refresher courses for Group B and C officials in functional areas.
III Specialized programmes on Customer Services, HRM, RTI & Women’s empowerment.
IV Workshops for Employers/Employees.
8.13 TARGET GROUP FOR ZTIs
The target group of ZTIs comprises all Group B Officers & Group C Staff members deployed in the field offices.
8.14 ADMINISTRATIVE STRUCTURE AT ZTIs
The ZTIs are headed by an Addl. CPFC rank officer.
8.15 HIGHLIGHTS OF TRAINING ACTIVITIES AT ZTIS AND SUB-ZTI Despite the pandemic, 06 training
programmes were conducted by the ZTIs/Sub-ZTI during the year 2020-21, in which 217 participants were
trained. The details of the programmes conducted by the ZTIs and the Sub-ZTI during 2020-21 is at Appendix
-8 (ii).
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8.16 OTHER ACTIVITIES
Other than training, the Academy conducts all probationary examinations for the cadres of Assistant Provident
Fund Commissioners, Enforcement Officers/Accounts Officers, Assistant Section Officers and Social Security
Assistants. The Academy also conducts Computer Skill Test for Social Security Assistants (SSAs) and Data Entry
Operators (DEOs) appointed on compassionate grounds. These examinations are conducted in association with
Zonal Training Institutes.
The following examinations were conducted by PDNASS during the year 2020-21:
● Assistant Section Officers Probationary Examination (Phase-I).

● Enforcement Officers/Accounts Officers Probationers Examination.
● Computer Skill Tests for SSAs/DEOs appointed on compassionate grounds / and for promotion from
LDC to SSAs.
Details of examination conducted by the ZTIs and PDANSS during 2020-21 are::
Name of the Examination Number of examinations No. of Candidates

conducted Appeared
EO/AO (Probationers) Examination 01 74
Phase-I ASO (Probationers) Examination 01 207
Computer Skill Test for LDC/SSA (Promotion & 01 01

Compassionate Appointees)
8.17 PHYSICAL FACILITIES & INFRASTRUCTURE AT ZTIS
All ZTIs, except Sub-ZTI Shillong, are housed in their own buildings, and are equipped with modest training
infrastructure like training halls, computer lab, conference facilities, library and hostel with dining facility.
8.18 MONITORING AND EVALUATION OF TRAINING
The Academy has a regular feedback system for all training programmes which ensures it has a database for
evaluation of training programmes. The main purpose of evaluation is to obtain information/feedback on the
impact of training programmes, and to assess the relevance and significance of any particular programme. It
also provides insight for making necessary modifications in future training programmes. Evaluation can be done
through the reactions of the trainees, the job behavioural level, the functioning level and trainees’ opinions.
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Online Induction Training Programme for the ASOs Batch 2020
9
INFORMATION TECHNOLOGY
INITIATIVES
2020-21
EPFO as a public service organisation aspires to use information technology to meet stakeholders’ expectations
with ease and efficiency. On that front, the Information Services Division (IS) implemented the government of
India e-governance initiatives especially during Covid times such as PMGKY or ABRY. It took special steps to
introduce multi location claims for load balancing in response to staff presence restrictions.
9.1 The UAN and linking it with KYC transformed the way EPFO operated in the past. With the advent of online
services the initiative empowered common citizens by ushering in transparency to online services like Claim
Receipt, Online Filing of Returns and Auto Transfer of accounts on change in employment among others. Further,
these services extended on UMANG App for making it convenient for a PF member to access online services either
through their desktops or mobile phones.
Major initiatives are as under:
i. Benefit to Employers under Pradhan Mantri Garib Kalyan Yojana (PMGKY): Pradhan Mantri
Garib Kalyan Yojna (PMGKY) intended to provide an aggregate upfront benefit of 24% contribution —12%
each for employee and employer share — to the units employing upto 100 persons with at least 90% of
them receiving less than Rs 15000 monthly wages. The scheme necessitated changes in Unified portal so
that eligible employers face a hassle-free experience.
ii. EPF Advance to fight COVID-19 pandemic: As a relief measure in the face of COVID-19 pandemic,
the Government of India announced that it would allow a non-refundable advance amounting to basic
wages and dearness allowances for three months or upto 75% of money in a member’s EPF account,
whichever is less. A new Sub-Para (3) was inserted in Paragraph 68L of the EPF Scheme, 1952 through
GSR No.225(E) published in the Gazette of India (Extraordinary), Part II- Section 3- sub section (1) on
28.03.2020 to enable the scheme.
The IS division brought upon necessary changes to the Unified Portal in a very short time while enabling
auto settlement facility for quick settlement and benefit disbursal.
iii. Auto-settlement of EPF advance claims: EPFO launched auto-settlement of advance claims facility
for the PF members having their UAN seeded with complete KYC. Though this initiative was introduced on
pilot basis in 2019, with the onset of pandemic and consequent lockdown in March 2020, the facility was
launched earlier than planned. This ensured services to subscribers with minimal human intervention in
the quickest time possible to provide much needed financial assistance.
iv. Multi-location settlement of claims: The lockdown due to Covid-19 impacted metropolitan cities
more, resulting in huge inflow of claims at these EPFO centres. To ease matters for the subscribers, EPFO
launched a multi-location claim settlement facility allowing EPFO offices to settle online claims from any of
its field offices across the country. This ensured speedy claim settlements through optimum utilization of
human resources in EPFO Offices during lockdown.
v. Facility for Jeevan Pramaan anytime in a year and extension of life certificate: Pensioners were
required to submit Life certificate /Jeevan Pramaan in November every year under Employees’ Pension
Scheme, 1995. To reduce crowding of offices during the month of November and to avoid risk of spread
of COVID-19 among pensioners who are more vulnerable to COVID-19, a facility was launched to enable
them to submit their Life Certificate/ Jeevan Pramaan anytime in a year impacting around 65 lakhs of
pensioners.
Further, the validity period for last year’s Life Certificate was extended up to February 2021 as a relief
measure for the elderlies.
vi. Restoration of commutation and releasing of arrears:

EPFO launched a new function to generate the list of eligible member pensioners for restoring the
commutation amount and release of arrears through AUTO mode.
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Vide Notification no. GSR 132 E dated 20.02.2020, normal pension of Employees’ Pension Scheme, 1995
was restored after completion of fifteen years from the date of such commutation, in respect of those
members who availed the benefit of commutation of pension on or before the 25th day of September
2008.
vii. EPFiGMS and Scheme certificate facility on UMANG App: EPFO embraced UMANG application
to reach out to citizens through their smartphones. Continuing the effort to be available on diverse
platforms/mobile platforms, grievance filing facility was provided through UMANG app, which also hosts
the functionality of filing application of scheme certificate.
viii. Facility of Self-Generation of UAN: The self-generation of UAN by an employee, who has not been
allocated the same by the employer, was provided on Unified Portal. This facility has been replicated
through the UMANG App. This is expected to empower employees, making them Atma Nirbhar in claiming
social security benefits while checking evasion.
ix. Facility of Know Your UAN: Some EPFO members fail to collect UAN from their employer and are not
aware of the online facility. Similarly, some members never had their UAN generated. A facility to know
UAN and also generate UAN was provided for such members.
x. E-sign Facility in International Workers portal (IWU): IS division is continuously striving to make
the processes of EPFO paper-free. To ease the process for services related to international workers, the
E-sign facility has been integrated at the Employer portal and EPFO portal. This function helps streamline
the process of approving COC (Certificate of Coverage), COC-Extension and COC-BP Cancellation.
xi. Atmanirbhar Bharat Rojgar Yojana (ABRY) functionality: Under the scheme, GOI pays both 12%
employees’ contribution and 12% employers’ contribution i.e. 24% of wages towards EPF in respect of new
employees in establishments employing up to 1000 employees for two years. For it to work seamlessly,
EPFO has developed the functionality of ABRY.
xii. Principal Employers, Contract Workers: EPFO has launched an electronic facility for Principal
Employers to view EPF compliances of their contractors. In case the employers are not registered with
EPFO, they can do so at Unified Portal to receive login/password to add details of their contractors and
contract employees.
xiii. Auto Verification of Bank account through SBI: For the member having a State Bank of India bank
account, the Account number is verified by the bank itself, and the account details are seeded to the
member KYC after verification without the Employer’s intervention. This functionality eliminated one step
in the process to improve the user experience.
xiv. Auto-calculation of Administrative Charges in ECR: A check has been deployed in ECR functionality
to prevent short payment of Administrative charges. The functionality auto calculates the admin charges
and also benefits the employer by adjusting the extra administrative charges paid in previous ECRs, if any.
xv. Web facility for registering, processing, and monitoring of complaints and optional Inspection
by Regional Offices (ROs), Zonal Offices(ZOs) and Head Office : A functionality for registering,
processing, monitoring of complaints and inspection has been deployed in CAIU login, which allows each
RO to upload request for inspection to the ZO for consideration. which may be approved or rejected by ZO
on examination. For approved inspections, field offices can assign an Enforcement officer and the report
can be uploaded on the portal. The progress in each inspection can be monitored by Zonal Offices and
CAIU, Head Office. This functionality will help improve transparency of the inspection process.
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PRAYAAS INITIATIVE
10
AUDIT
2020-21
10.1 As per scheme provisions, audit of the Accounts of the Funds, (including Administration Accounts and the
expenses incurred towards operating the aforesaid Schemes) is required. This is carried out in accordance with
the instructions issued by the Central Government in consultation with the Comptroller and Auditor General of
India.
10.2 Internal Audit Division: It functions under the supervision and control of Additional Central Provident
Fund Commissioner(HQ) (Audit). The Internal Audit Division in Head Office monitors internal Audit of Regional
Offices, PDNASS, Zonal Training Institutes, and Head Office and thus plays a vital role in ensuring the implementation
of rules and regulations and in reduction of financial irregularities. It also scrutinizes the audit paras raised by
Internal Audit Parties and accordingly offers suggestions for corrective measures and for systemic improvements
in the functioning of various subject Divisions of EPFO.
10.3 In addition to set up at the Head Office, there are 15 sanctioned Internal Audit Parties(IAPs) at the field
level. Each IAP is headed by a Deputy Director (Audit), who is assisted by 2-3 Asstt. Director (Audit), 2 Asstt.
Audit Officers and 2-4 Auditors.
10.4 During the year 2020-21, the following 11 IAPs were functional instead of the 15 sanctioned IAPs who
carried out responsibilities of other teams to meet administrative exigencies :-
Chandigarh Hyderabad Bengaluru
Chennai Thiruvananthapuram Kanpur
Mumbai Ranchi Ahmedabad
Kolkata/Jalpaiguri Jaipur
CORE AREAS OF INTERNAL AUDIT
10.5 For the purpose of focused and effective internal audit of the various offices of the Organisation, certain
core areas were identified on the basis of their importance and nature of work and functions. The following 36
core areas were identified for audit during the year covering almost all the fields:
Sl. No. Core Areas for Field Offices

Accounts
1 100% verification of multiple payments in single bank account during the year
2 100% checking of amounts credited in Dummy Account during the year
3 Verification in respect of transfer out cases
4 Inoperative accounts of the office and the withdrawal thereof
5 100% verification of change through Appendix –E entries
6 Un-reconciled credits of subscribers due to non allotment of UAN/or any other reason /un-reconciled
Challan
7 Adverse balances in accounts of the subscribers of EPFO
8 Unclaimed deposits/balances to the checked
9 Universal Account Numbers (UAN) not allotted to the PF members
10 Un-reconciled credits of subscribers due to non-allotment of UAN number
11 Whether ECR is being submitted on time with complete details
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Sl. No. Core Areas for Field Offices

12 Periodicity in the settlement of various types of claims
13 Audit of the COVID-19 claims settlement
14 Audit of claims settled through auto mode (BOT)
Cash
15 Collection of Interest on belated credit from SBI and payment of commission/service charges to the
bank
16 100% verification of TDS deduction on PF claims and deposited with IT department
17 100% verification of remittances received by way of Demand Draft, whether it is properly
accounted, without any delay
Pension:
18 100% verification of special 10D & Special 10C cases
19 100% verification of higher pension cases
20 100% verification of record relating to PPO wise pension reconciliation
Compliance:
21 100% verification of coverage U/s 1(4) during the year
22 Short payment of administrative charges by employer during the year
23 Test check of coverage confirmation of OLRE coverage
24 Pendency of prosecution cases under Section 14 of the Act
25 Status of levy & collection of damages
Exemption :
26 100% verification of EDLI exemption cases
27 Status of the Compliance Audit of the Exempted Establishment and compliance thereof.
PMRPY
28 Verification of expenditure/reimbursement to the employer under PMRPY Scheme up to 2019
29 Un-reconciled subsidy under PMRPY Scheme
30 Irregularity in accounting of unspent balances of the grants under PMRPY
Administration :
31 Procurement and expenditure to be audited in the context of GFR provisions, Budget allocation and
Schedule of Administrative & Financial Powers.
32 Physical cleanliness of the office in terms of directives given under the Swachh Bharat Abhiyan
33 Service matters of the officers/ officials
34 The audit conducted on claims passed by each office and the percentage of rejected Claims.
Reasons for rejection of claims and remedial action thereof.
35 The audit of the PMGKY scheme of the Government implemented in the Field Offices.
36 Audit of administrative charges payable by covered establishments and inspection charges payable
by Exempted Establishments.
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2020-21
10.6 The status of progress achieved in internal audit of the offices by the Internal Audit Parties during the year
was as under:
No. of Internal Audit No. of offices due for Audit during the No. of offices Audited up
Parties year 2020-21 for Audit of 2019-20 to 31.03.2021
11 (Functional) 132 *58
*Following the outbreak of COVID-19 induced pandemic during the year leading to nationwide lockdown,
restrictions imposed on movements, and widespread disruption of activities on a pan India scale, out of 132
offices, only 58 offices could be audited by the IAPs.
Status of internal Audit paras during the year is tabulated as under:-
S. No Zone Paras as on Para Total Total Para Remaining

01/04/2019 added Paras as Dropped Paras as on
during 31/03/2021 during 31/03/2021
2020-21 2020-21
(1) (2) (3) (4) 5(3+4) (6) 7(5-6)
1 Vijayawada (AP) 626 0 626 0 626
2 Hyderabad 850 86 936 0 936
3 Bengaluru 1125 104 1229 37 1192
4 Hubli (Karnataka & Goa) 1370 62 1432 149 1283
5 Patna(Bihar & Jharkhand)) 867 28 895 102 793
6 Chennai 957 70 1027 9 1018
7 Coimbatore 916 14 930 47 883
8 Delhi & Uttarakhand 731 0 731 0 731
9 Ahmedabad(Gujarat) 1170 113 1283 47 1236
10 Faridabad(Haryana) 777 0 777 0 777
11 Thiruvananthapuram 923 55 978 25 953
12 Bhopal 1124 63 1187 0 1187
13 Mumbai-I (Bandra) 439 114 553 0 553
14 Mumbai-II (Thane) 679 0 679 0 679
15 Pune 1387 103 1490 97 1393
16 Guwahati(NER) 808 18 826 0 826
17 Bhubaneshwar 523 31 554 113 441
18 Chandigarh 665 86 751 251 500
19 Jaipur(RaJasthan) 635 77 712 54 658
20 Kanpur(Uttar Pradesh) 992 95 1087 20 1067
21 Kolkata 1746 133 1879 83 1796
22 PDNASS/HO 252 1 253 0 253
Total 19562 1253 20815 1034 19781
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In a nutshell, 1253 internal audit paras were raised by the IAPs during the year. Further, 1034 internal audit paras
were dropped by the Committees in accordance with the guidelines set by the FIAC.
10.7 In order to streamline the process of dealing with internal Audit Paras - scrutiny and appropriate action-
a Committee system was set up with the approval of the Finance Investment & Audit Committee (FIAC). In
accordance with the guidelines set by the FIAC, a hierarchy of three Committees - Committee ‘A’, Committee ‘B’
and Committee ‘C’ was put in place. Composition of the same is as under:-
(a) Committee “A” is vested with the power to drop paras pertaining to “Systemic or policy issues and the
paras related to procedural lapse which involves financial value of more than Rs. 1 Crore”. The Committee
consists of the following officers:
Committee “A” CPFC, Chairman

ACC(HQ)(Audit), Member
FA & CAO or the ACC(HQ), Member
(b) Committee “B” is vested with the powers to drop those paras of “Procedural lapses which involve financial
value of up to Rs. 1 Crore”. Further, all the paras in respect of Head Office and PDNASS, other than those
pertaining to committee-A, will be dropped by Committee-B. The Committee consists of the following
officers:
Committee “B” ACC(HQ)(Audit), Chairman
ACC(F&A), Member
ACC(Legal)/RPFC(Legal), Member
Deputy Director/Assistant Director (Jurisdictional IAP), Member
(C) Committee-C is vested with the powers to drop paras involving “procedural lapses without financial Value”.
The Committee consists of the following officers:
Committee “C” ACC(HQ)/ACC, Chairman
RPFC-I(senior-most posted at ZO), Member
Deputy Director/Assistant Director (Jurisdictional IAP), Member
STATUTORY AUDIT
10.8 The Accounts and transactions of the Head Office of the Organization are regularly audited by the Director
General of Audit, under guidance from CAG of India. Further, the Internal Audit Wing in the Head Office monitors
regular audits of each of the Regional Offices and other offices by the respective Accountant General of the
States. Internal Audit Parties also monitor the outstanding audit paras raised by the State AG in respect of
different Regional Offices.
CONCURRENT AUDIT
10.9 Concurrent Audit in EPFO was set up on 29.08.2017. Concurrent Audit Portal was officially launched on
01.05.2018 by the Union Minister for Labour & Employment. Consequent to the gradual move towards a system-
based environment (i.e. online claims settlement), resulting in availability of data at a centralised location and
increasing volume of payments, EPFO felt the need for concurrent audit in the Organisation to flag irregular
payments while the process was still on.
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2020-21
Concurrent audit is a systematic and timely examination which is contemporaneous with the occurrence of
transactions. In other words, it is carried out almost simultaneously with the transaction on a regular basis to
ensure accuracy, authenticity and compliance with procedures and guidelines. The emphasis is on substantial
checking of transactions and finding systematic gaps.
Concurrent Audit is headed by Additional Central Provident Fund Commissioner (HQ) who is assisted by a team
of officials consisting of one Additional Central Provident Fund Commissioner, one Regional Provident Fund
Commissioner - I, one Assistant Provident Fund Commissioner, one Assistant Director(Audit), Four Assistant Audit
Officers, three Auditors and two ASOs.
This audit is essentially a management process integral to the establishment which indicates sound internal
accounting functions and effective controls. It is expected to set the tone for a vigilant internal audit capable of
preempting serious errors in implementation of procedures and irregular manipulations.
The concurrent audit work related to settlements has been decentralized at the level of Zones. This ensured a
more effective and completes in contemporaneous audit process dealing with claims processed by respective
Regional Offices with effect from 03.10.2019, after imparting necessary training to 21 Zonal Teams, consisting of
2 Auditors (1 DPA & 1 SSA) for each zone, nominated by respective Zonal ACC.
Objectives:
1. Bring to light any violation of procedure.

2. Studying the key transactions by the field offices at the time of occurrence or parallel with the transactions
(i.e. concurrently), on a daily basis.
3. Ensure timely detection and prevention of financial irregularities /anomalies/ potential wrong payments.
Significance:
1. Shorten the interval between occurrence of a transaction and its examination.

2. Examination by an independent person (presently from within EPFO).
3. To see whether transactions or decisions are within the policy parameters laid down by EPFO.
4. Transactions are done or decisions are taken by the delegated authority.
Basic Filters used by Concurrent Audit: Concurrent Audit developed four functionalities (filters), through
which a list of office-wise claims were analyzed on a daily basis. Concurrent settlements or otherwise as per
following details:.
1. Where alterations in key parameters such as Member name, father/spouse name and Date of birth of
member had taken place.
2. Being processed from dormant Accounts.
3. Transactions in which multiple payments were made to a single bank account, along with details of earlier
payments.
4. High value Cases.
Additional Mandates by Concurrent Audit
The Additional tasks undertaken by Concurrent Audit during 2020-21 are:
a. Audit of Covid claims, a new initiation considering Covid pandemic.

b. Audit of online 68 J advances.
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c. Audited reimbursement of PMGKY benefit to the Employers and saved ` 5.31 Crores against wrong claims.
d. Audited the claims settled in Multi location by the Delegated Regional Offices
e. Based on IW return, audited settlements in r/o Non SSA IW members, who are eligible for PF benefits after
attaining 58 years of age but are not eligible for any kind of EPS benefits from EPFO. The shortcoming in
the application software has also been brought to the notice of the concerned Authority.
f. In addition to the routine audit work, the CA HO team has found time to review the alerts sent to the ROs
and for which replies received as “OK” or “No irregularity found” or “settling as per manual provisions” etc.
and detected wrong releases of payments. Later on insistence, the ROs recovered these payments and
reported to CA HO.
Achievements:
The achievements of Concurrent Audit Team, as a whole for the last three consecutive years are tabulated below:
Achievements of Concurrent Audit during 2018 - 2019
S. No Area of Audit Number/Amount
1 Number of Concurrent Audit alerts 635981
2 Amount of irregular payments prevented ` 1.20 Cr
3 Number/Amount of ineligible PMRPY beneficiaries 41328 /` 76.87 Crore
4 Double Pension (member & beneficiary Pensioners) identified 5676 PPOs
5 Wrong linking of Aadhaar identified. 8745 PPOs
6 Fraudulent Payments through Paytm (number/amt) identified 69/` 6.90 Lakhs
S. No Area of Audit Number Amount

Involved (`)
1 Concurrent Audit alerts sent 461804 4027.36 Cr
2 Irregular payments prevented 601 5.00 Cr
3 Amount recovered by Regional Offices 45 34.17 Lakh
4 Irregular payments under EDLI Scheme, 1976 (in r/o exempted 185 5.51 Cr
employees)
5 Amount recovered under EDLI Scheme, 1976 79 2.68 Cr
6 Ineligible children/orphan pensioners (> 25 years) identified 124 46.8 Lakh
7 Ineligible PMRPY beneficiaries identified 12329 84.52 Lakh
8 Double Pension PPOs ( member/beneficiary Pensioners) identified 6153 N.A
9 Wrong linking of Aadhaar detail with PPOs identified 8178 N.A
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2020-21
S. No Area of Audit Number Amount

Involved (`)
1 High Risk Alerts (DoB./Name Change, Dormant Accounts, Multiple 422182 5636.41 Cr
Payments)
2 Other Alerts (Top 20 Amt, EDLI, Revision of PPO) 579688 29984.67 Cr
3 Irregular payments prevented by alerts 277 5.22 Cr
4 Amount recovered in response to Alerts from Concurrent Audit 127 0.62 Cr

and Review of replies on Alerts.
6 Amount recovered by Review of International Workers’ Claims 27 4.06 Cr
7 Ineligible children/orphan pensioners (> 25 years) identified 134 43.11 Lakh
8 Audit of PMGKY reimbursements 4825 16.47 Cr
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11
LEGAL MATTERS
2020-21
OVERVIEW
The EPFO is entrusted with the responsibility of implementation and regulation of Employees’ Provident Funds
& Miscellaneous Provisions Act, 1952 and schemes framed thereunder. Court cases involving EPFO relate to
interpretation and implementation of the Act. Broadly, the legal cases can be classified into following categories:-
Compliance Actions:- Court Cases in this area originate due to action taken under various provisions of the
Employees’ Provident Funds and Miscellaneous Provisions Act, 1952 such as Section 7A, 7B, 7Q, 14B etc.
Service to Subscribers area:- The Supreme Court vide order dated 14.12.1999 in the matter of RPFC vs
Shiv Kumar Joshi held that EPFO comes under the purview of the Consumer Protection Act, 1986. Accordingly,
cases are filed under the Consumer Protection Act, 1986 for alleged deficiency in the services under the three
schemes namely Employees’ Provident Funds Scheme, 1952, Employees’ Deposit-Linked Insurance Scheme,
1976 & Employees’ Pension Scheme, 1995.
Cases of administrative nature: - Cases under this category are mostly related to service matters of the
employees and EPFO officers, which are initiated at Central Administrative Tribunals.
IMPORTANT CASES DURING THE YEAR
I. Pension Litigations in the Supreme Court:
1. The Kerala High Court Judgement in P Sasikumar Vs Union of India (WP No. 13120 of 2015, decided on
12.10.2018), that struck down the 2014 amendments to the EPS 1995 has been challenged by Union of
India in SLP(C) 16721 - 16722/2019 and by EPFO in Review Petition no. 1430-1431/2019 in SLP(C) No.
8658-8659/2019. The Supreme Court directed the SLP of Union of India to be listed along with the review
petition of EPFO in its order dated 12.07.2019. The Supreme Court vide Order dated 06.02.2020 further
directed the matters to be placed before the larger bench of three judges for hearing the SLP and Review
Petition.
2. Further, the Kerala High Court vide its order dated 21.12.2020 in P Sasikumar Vs Union of India directed
that the matter be referred to a full bench in response to EPFO submissions.
3. Vide order dated 21.01.2021 in SLP No 16721-16722 of 2019, the Supreme Court recalled its order dated
01.04.2019 vide which it had dismissed the SLP filed by EPFO challenging the High Court of Kerala order
dated 12.10.2018.
4. In the matters listed below, the Supreme Court, after challenge from EPFO, issued notices in the
consequential orders passed by Delhi & Rajasthan High Court on the basis of Kerala High Court judgment
dated 12.10.2018:
a) SLP No. 1366 of 2021 CPFC Vs All India ONGC Ex-Employees Welfare Association,
b) Dy No 44650 of 2019 CPFC Vs Neeraj Bhargava,
c) Dy No 44506 of 2019 Chairman CBT EPFO Vs Vinod Kumar Sharma,
d) Dy No 26686 of 2020 Regional Provident Fund Commissioner (Pension) Vs RSMM Limited Employees
Welfare Society,
e) SLP No 1701 of 2021 CPFC, EPFO Vs Amit Mukharjee,
f) SLP No 1738 of 2021 CPFC Vs Surinder Singh Gumar,
g) SLP No 2465 of 2021 Chairman CBT Vs HMT Ex-Employees Welfare Society
5. All the matters were listed on 25.02.2021, wherein the Supreme Court passed an order for day to day
listing of the matters.
128
Performance in Supreme Court:
During the year the performance of EPFO in Supreme Court was as under:
Year Total No. of cases Decided Decided Adversely Remanded Back

Decided Favourably
2020-21 5 3 1 1
II. Cases in High Courts: Litigations in High Courts were primarily due to various interpretations of provisions
of the Pension Scheme. During the FY 2020-21, a Total No. of 1045 cases were disposed of and Total No. of
12074 cases were pending in Various High Courts.
III. Central Government Industrial Tribunal-cum-Labour Court’s
Central Government Industrial Tribunal-cum-Labour Courts (CGIT-cum-LCs) are set up under the provisions of
Industrial Disputes Act, 1947 for adjudication of industrial disputes arising in the Central Sphere. There are 22
CGIT-cum-LCs set up in various States. The CGIT-cum-LC No. I, Mumbai and CGIT-cum-LC, Kolkata also function
as National Tribunals.
The Cases of appeals U/S 7I of the Act are heard by the jurisdictional benches of CGITs.
IV. Legal Information Management & Briefing System
Legal Information Management and Briefing System (LIMBS) was launched by the Department of Legal Affairs,
Ministry of Law & Justice to monitor the progress of cases through web-based applications. EPFO implemented
LIMBS in June, 2017 and all the cases of the organization can now be tracked online via this software.
Details of cases before various Judicial Forums are as below:
Category Total Workload Total cases Total cases Closing

(As on added during decided during Balance (As on
01.04.2020) the year the year 31.03.2021)
Supreme Court cases 142 19 6 155
High Court cases 10632 2487 1045 12074
District 5491 598 497 5592

Court cases
National commission cases 125 81 5 201
State commission cases 1617 238 98 1757
District consumer Forum cases 3674 654 341 3987
Central Administrative Tribunal 275 73 49 299

cases
CGIT cases 7303 740 656 7387
Grand Total 29259 4890 2697 31452
129
12
Social Security for
International Workers
2020-21
BACKGROUND
12.1 Advent of globalisation and economic liberalization, coupled with changing demographic profile of the
world has made international migration of labour inevitable. India, with a large pool of young and technically
qualified manpower in sectors like IT, health, management etc. has emerged as a global reservoir of human
capital. This has encouraged mobility of skilled workforce from India to other countries.
There has been an increase in mobility of specialized workforce from other countries to India for employment in
various sectors as well with the advent of technology and in response to the efforts made by the Government
of India to encourage FDI in multifarious activities that cut across manufacturing, agro based Industries and
booming service sector industries in India amongst others.
12.2 Indian professionals working in various countries are required to make the mandatory social security
contributions in the countries of their posting. However, such migrant Indian expatriates are deprived of social
security benefits in the host country despite making monetary contributions because of special social security
rules in force.
The contributions made by such migrant professionals during their stay in the host country were lost as the
benefits were not payable before expiry of a minimum qualifying period. The return of contribution paid in that
country was therefore not available in case of return to the home country. Additionally, there was no provision for
counting of service for a short span of contributory period in the host country for availing social security benefits
in the country of origin.
12.3 With a view to protect and secure the rights of migrant workers, the Government of India decided to
go for bilateral Social Security Agreements (SSAs). A Social Security Agreement (SSA) coordinates the social
security schemes of two contracting states to overcome the barriers and facilitate extension of benefits to the
beneficiaries. By virtue of a SSA, it exempts Indian workers from mandatory social security contributions in the
country of their posting and avoids a double taxation scenario. Further, the benefits of service rendered abroad
are received by way of ‘totalisation’ and the payment is received in India.
12.4 In the context of above and in order to implement the provisions of bilateral SSAs, enabling provisions for
International Worker (IW) were introduced in the Employees’ Provident Fund Scheme and Employees’ Pension
Scheme through Para 83 of Employees’ Provident Fund Scheme, 1952 and Para 43-A of Employees Pension
Scheme 1995. These were given effect from 1st October, 2008.
The special provisions have been amended subsequently keeping in view the requirements arising over the period
of time.
12.5 The Ministry of External Affairs (MEA), Govt. of India, is the nodal ministry for initiating the bilateral Social
Security negotiations. EPFO supports the negotiation process and the Ministry of Labour and Employments is the
guiding body.
EPFO is the designated Competent Institution to operate the provisions of the SSAs. This includes issuing
Certificates of Coverage (COC) to all Indian establishments (Private and Public Sector) apart from the employees
of establishments covered under the EPF & MP Act when they are posted/deputed abroad in a country having
SSA with India.
SPECIAL PROVISIONS IN RESPECT OF INTERNATIONAL WORKER
12.6 The special provisions enshrined in Para 83 of Employees’ Provident Fund Scheme, 1952 and Para 43-A of
Employees’ Pension Scheme 1995, provide for identification, exclusion, membership and benefits in respect of an
International Worker.
12.7 An International Worker (IW) may be an Indian worker or a foreign national as defined under substituted
sub para 2(ja) under para 83 of the EPF Scheme 1952.
132
Definition of international worker (IW):
● An Indian employee having worked or going to work in a foreign country with which India has
entered into a social security agreement and being eligible to avail the benefits under social security
programme of that country, by virtue of the eligibility gained or going to gain, under the said
agreement;
● An employee other than an Indian employee, holding other than an Indian Passport, working for
an establishment in India to which the EPF & MP Act, 1952 applies.
12.8 SOCIAL SECURITY AGREEMENT(SSA)
A Social Security Agreement is a bilateral instrument to protect the interests of workers. A SSA generally covers
three important provisions (DTP) namely, ‘Detachment’, ‘Totalisation’ and ‘Portability’. However, SSA with
some countries does not provide for totalisation.
(i) Detachment – Indian employees, working in countries with which India has Social Security Agreements,
are exempted from contributing to their social security system, provided they are complying with the Indian
social security system. This exemption is available for a specified period stipulated in the agreement.
(ii) Totalisation of benefits – The period of service rendered in another country is counted for determining
eligibility for pension. The actual pensionary benefits, however, are payable only for the period of
contributory service on a pro-rata basis.
(iii) Portability of Pension – Pension benefits are payable without reduction, direct to the beneficiaries
choosing to reside in the home country or in any other country.
12.9 India has signed 20 Social Security Agreements. Out of these 19 are into effect. The latest SSA signed with
Brazil on 25.01.2020 is likely to enter into force soon.
Types of benefits available to the International Workers of various countries are as detailed below:
S. Country Date of Detachment Totalisation Portability

No Effect
1 Belgium 01-09-2009 5 years √ √
2 Germany 01-10-2009 4 years √ √
3 Switzerland 29-01-2011 6 years ⤫ √
4 Denmark 01-05-2011 5 years (for √ √

Indians)
3 years (for Danish)
5 Luxembourg 01-06-2011 5 years √ √
6 France 01-07-2011 5 years √ √
7 South Korea 01-11-2011 8 years √ √
8 Netherlands 01-12-2011 5 years ⤫ √
9 Hungary 01-04-2013 5 years √ √
10 Finland 01-08-2014 5 Years √ √
133
2020-21
S. Country Date of Detachment Totalisation Portability

No Effect
11 Sweden 01-08-2014 2 Years √ √
12 Czech Republic 01-09-2014 5 Years √ √
13 Norway 01-01-2015 5 Years √ √
14 Austria 01-07-2015 5 Years √ √
15 Canada 01-08-2015 5 Years √ √
16 Australia 01-01-2016 5 Years √ √
17 Japan 01-10-2016 5 Years √ √
18 Quebec 01-04-2017 5 Years √ √
19 Portugal 08-05-2017 5 Years √ √
20 Brazil Yet to enter into force 5 Years √ √
12.10 CERTIFICATE OF COVERAGE (COC)
Certificate of Coverage (COC) : This is also called a Social Security detachment certificate. A COC is issued to
the Indian employees posted to a country having SSA with India. Indian workers who are issued Certificate of
Coverage issued by EPFO are exempted from making Social Security contributions in the country of their posting
in terms of detachment provisions of the Social SecurityAgreement.
The facility to apply for COC has been made available online. The employee or the employer can apply for
COC on the dedicated International Workers Portal, available on the EPFO website. The application is directed
electronically to the concerned Offices of EPFO where the applications are processed.
COCs have been issued to the Indian employees posted in the countries covered under SSA, i.e. Belgium,
Germany, Switzerland, Denmark, Luxembourg, France, South Korea, Netherlands, Hungary, Finland, Czech
Republic, Sweden, Norway, Austria, Canada, Australia, Japan and Portugal.
The global health pandemic restricted cross border movement of people in the year 2020-2021. Impact of the
global health pandemic is noticeable on the migration statistics of International Workers. The number of COCs
issued by EPFO saw a downward trend. Some 14798 COCs were issued in the financial year 2020-21 as against
26062 in the year 2019-20.
134
APPENDICES
2020-21
Appendix-1(i)
MEMBERS OF CENTRAL BOARD OF TRUSTEES, EPF AS ON 31.03.2021
Chairman
1. Union Minister of State (Independent Charge) for Labour and Employment, Government of India, New
Delhi.
Vice Chairman
2. Union Secretary, Ministry of Labour and Employment, Government of India, New Delhi.
Central Government Representatives - 5
3. Additional Secretary, Ministry of Labour and Employment, Government of India, New Delhi
4. Additional Secretary & Financial Adviser or Joint Secretary & Financial Adviser, Ministry of Labour and
Employment, Government of India, New Delhi.
5. Joint Secretary (In-charge of Employees’ Provident Fund Organisation), Ministry of Labour and
Employment, Government of India, New Delhi.
6. Joint Secretary and Director General Labour Welfare, Ministry of Labour and Employment, Government
of India, New Delhi
7. Joint Secretary (Pension Reforms), Department of Financial Services, Ministry of Finance, Government
of India, New Delhi.
State Government Representatives - 15
8. Secretary to the Government of Andhra Pradesh, Labour Department, Hyderabad.
9. Secretary to the Government of Chandigarh Administration, Labour Department, Chandigarh.
10. Secretary to the Government of National Capital Territory of Delhi, Labour Department, Delhi.
11. Secretary to the Government of Gujarat, Labour & Employment Department, Gandhinagar.
12. Secretary to the Government of Haryana, Labour Department, Chandigarh.
13. Secretary to the Government of Karnataka, Department of Labour, Bangalore.
14. Secretary to the Government of Kerala, Labour Department, Thiruvananthapuram.
15. Secretary to the Government of Madhya Pradesh, Department of Labour, Bhopal.
16. Secretary to the Government of Maharashtra, Department of Labour, Mumbai.
17. Secretary to the Government of Punjab, Department of Labour, Chandigarh.
18. Secretary to the Government of Rajasthan, Department of Labour, Jaipur.
19. Secretary to the Government of Tamil Nadu, Labour Department, Chennai.
20. Secretary to the Government of Telangana, Department of Labour, Hyderabad.
21. Secretary to the Government of Uttar Pradesh, Labour Department, Lucknow.
22. Secretary to the Government of West Bengal, Department of Labour, Kolkata.
136
Employers’ Representatives - 10
23. Shri Arun Chawla, All India Organisation of Employers (Council of Indian Employers).
24. Shri Michael Dias, Employers’ Federation of India (Council of Indian Employers).
25. Shri Atul Sobti, Standing Conference of Public Enterprises (Council of Indian Employers).
26. Shri Sougata Roy Choudhury, Confederation of Indian Industry.
27. Shri Ashish Wig, PHD Chamber of Commerce and Industry.
28. Shri K.E. Raghunathan, All India Manufacturers’ Organisation.
29. Shri S.K. Sharma, Associations of Industries and Institution.
30. Shri Govind Lele, Laghu Udyog Bharati.
31. Shri Anupam Malik, Associated Chambers of Commerce and Industry of India.
32. Shri Sanjay Bhatia, Federation of India Chambers of Commerce and Industry.
Employees’ Representatives - 10
33. Shri Hiranmay J. Pandya, Bharatiya Mazdoor Sangh.
34. Shri Prabhakar J. Banasure, Bharatiya Mazdoor Sangh.
35. Shri Sunkari Mallesham, Bharatiya Mazdoor Sangh.
36. Shri A.K. Padmanabhan, Centre of Indian Trade Unions.
37. Shri Ramendra Kumar, All India Trade Union Congress.
38. Shri Harbhajan Singh Sidhu, Hind Mazdoor Sabha.
39. Shri Dilip Bhattacharya, All India United Trade Union Centre.
40. Vacant, Indian National Trade Union Congress.
Ex-Officio Member Secretary
43. Central Provident Fund Commissioner, Employees’ Provident Fund Organisation.
137
2020-21
Appendix-1(ii)
MEMBERS OF EXECUTIVE COMMITTEE, CBT, EPF AS ON 31.03.2021
Chairman
1 Union Secretary to the Government of India, Ministry of Labour and Employment, New Delhi.
Central Government’s Representatives - 2
2. Additional Secretary or Joint Secretary (Social Security), Ministry of Labour and Employment, Government
of India, New Delhi.
3. Additional Secretary or Joint Secretary and Financial Advisor, Ministry of Labour and Employment,
Government of India, New Delhi.
State Governments’ Representatives- 3
4. Secretary to the Government of Uttar Pradesh, Labour Department, Lucknow.
5. Secretary to the Government of Maharashtra, Industry, Labour and Energy Department, Mantralaya,
Mumbai.
6. Secretary to the Government of Haryana, Labour and Employment Department, Chandigarh.
Employers’ Representatives – 3
7. Shri Arun Chawla
8. Shri Sougata Roy Choudhury
9. Shri Govind Lele
Employees’ Representatives – 3
10. Vacant
11. Shri Sunkari Mallesham
12. Shri Dilip Bhattacharya
Ex-Officio Member Secretary
13. Central Provident Fund Commissioner, Employees’ Provident Fund Organisation.
138
Appendix-2(i)
Establishments and Members – Industry/Class Wise (31.03.2021)

S. Effective Industry Type Establishments Members
No. From
Exempted Un- Total Exempted Un-Exempted Total
Exempted
1 01 Nov, 1952 Cement 48 2,705 2,753 159,393 608,184 767,577
2 01 Nov, 1952 Cigarettes 4 120 124 23,496 26,452 49,948
3 01 Nov, 1952 Elec, Mech or Gen Engg 314 101,489 101,803 1,665,183 20,913,127 22,578,310
Products
4 01 Nov, 1952 Iron and Steel 63 14,721 14,784 321,393 2,164,847 2,486,240
5 01 Nov, 1952 Jute 77 309 386 286,292 125,299 411,591
6 01 Nov, 1952 Other Textiles 137 157,521 157,658 213,120 3,795,846 4,008,966
7 01 Nov, 1952 Paper 18 2,438 2,456 41,881 279,306 321,187
8 01 Nov, 1952 Textiles 94 37,628 37,722 197,775 8,441,988 8,639,763
9 31 Jul, 1956 Edible Oils and Fats 19 4,431 4,450 15,059 338,604 353,663
10 31 Jul, 1956 Electrical porcelain Insulators 4 2,090 2,094 759 112,781 113,540
11 31 Jul, 1956 Electricity including generation, 207 9,690 9,897 449,239 830,813 1,280,052
transmission and distribution
thereof
12 31 Jul, 1956 Glass 12 1,851 1,863 36,235 379,026 415,261
13 31 Jul, 1956 Matches 2 1,789 1,791 1,217 265,876 267,093
14 31 Jul, 1956 Printing excluding printing 22 8,682 8,704 3,519 578,618 582,137
presses covered under
“Newspaper establishments”
15 31 Jul, 1956 Refractories 9 972 981 113,081 134,362 247,443
16 31 Jul, 1956 Rubber and rubber products 19 5,259 5,278 17,766 1,405,998 1,423,764
17 31 Jul, 1956 Sanitarywares 1 1,096 1,097 3,588 114,966 118,554
18 31 Jul, 1956 Stone-ware pipes 1 553 554 72 43,190 43,262
19 31 Jul, 1956 Sugar 46 3,392 3,438 57,852 657,110 714,962
20 31 Jul, 1956 Tea (except in State of Assam) 27 1,564 1,591 14,181 679,781 693,962
21 31 Jul, 1956 Tiles 3 3,597 3,600 4,108 245,873 249,981
22 30 Sep, 1956 Heavy and Fine chemicals 184 17,009 17,193 377,844 4,606,784 4,984,628
23 30 Sep, 1956 Indigo 0 100 100 0 33,635 33,635
24 30 Sep, 1956 Lac including shellac 1 97 98 2,713 4,564 7,277
25 30 Sep, 1956 Non-edible veg & animal oil 0 649 649 0 48,977 48,977
& fats
26 31 Dec, 1956 Newspaper Establishments 17 1,633 1,650 26,441 190,455 216,896
27 31 Jan, 1957 Mineral Oil refining 3 367 370 3,938 68,863 72,801
28 30 Apr, 1957 Cardamom Plantations 0 428 428 0 10,802 10,802
29 30 Apr, 1957 Coffee Plantations 4 2,924 2,928 1,985 121,468 123,453
30 30 Apr, 1957 Pepper Plantations 1 69 70 72 4,435 4,507
31 30 Apr, 1957 Rubber Plantations 1 758 759 0 63,576 63,576
32 30 Apr, 1957 Tea plantations (except Assam) 6 1,122 1,128 1,631 388,100 389,731
139
2020-21

No. From
Exempted
33 30 Apr, 1957 Mixed Plantations 0 333 333 0 13,273 13,273
34 30 Nov, 1957 Asbestos Cement Sheets 1 185 186 254 47,275 47,529
35 30 Nov, 1957 Coffee curing Establishments 2 201 203 386 27,006 27,392
36 30 Nov, 1957 Gold Mines 3 112 115 6,388 6,128 12,516
37 30 Nov, 1957 Industrial and Power Alcohol 1 120 121 22 17,400 17,422
38 30 Nov, 1957 Iron Ore Mines 21 617 638 21,410 103,144 124,554
39 30 Nov, 1957 Limestone Mines 3 754 757 999 83,537 84,536
40 30 Nov, 1957 Manganese Mines 16 311 327 7,363 51,124 58,487
41 30 Apr, 1958 Biscuit making industry 3 1,780 1,783 4,939 353,216 358,155
42 30 Apr, 1959 Road Motor Transport estt. 159 12,845 13,004 769,028 1,478,922 2,247,950
43 31 May, 1960 Mica Mines 2 292 294 4,630 13,149 17,779
44 31 May, 1960 Mica Mines - Mica Industry 2 447 449 730 30,697 31,427
45 30 Jun, 1960 Automobile repair and 27 9,687 9,714 210,089 1,312,284 1,522,373
servicing
46 30 Jun, 1960 Plywood 1 3,159 3,160 6 281,582 281,588
47 30 Nov, 1960 Cane Farms owned by sugar 1 80 81 17 3,972 3,989

factories
48 31 Dec, 1960 Dal Milling 0 1,133 1,133 0 43,355 43,355
49 31 Dec, 1960 Flour Milling 4 2,118 2,122 617 165,997 166,614
50 31 Dec, 1960 Rice Milling 2 15,393 15,395 6,024 426,087 432,111
51 31 May, 1961 Starch 3 220 223 1,689 30,469 32,158
52 30 Jun, 1961 Hotels 21 23,048 23,069 28,454 2,542,516 2,570,970
53 30 Jun, 1961 Petroleum or natural gas 36 2,034 2,070 94,706 122,357 217,063
exploitation, prospecting,
drilling or production
54 30 Jun, 1961 Petroleum or natural gas 18 1,655 1,673 42,428 196,266 238,694
refining
55 30 Jun, 1961 Restaurants 1 14,722 14,723 43 1,451,875 1,451,918
56 30 Jun, 1961 Storage/transport or 4 3,940 3,944 5,577 170,834 176,411

distribution of petroleum or
Natural gas
57 31 Jul, 1961 Cinemas (including Preview 4 7,648 7,652 47 112,541 112,588

theaters)
58 31 Jul, 1961 Distribution concerns dealing 1 190 191 1 7,916 7,917

with exposed films
59 31 Jul, 1961 Film production concerns 0 1,224 1,224 0 62,467 62,467
60 31 Jul, 1961 Film Studios 0 444 444 0 39,670 39,670
61 31 Jul, 1961 Film processing Laboratories 0 440 440 0 40,665 40,665
62 31 Aug, 1961 Leather and Leather products 11 7,150 7,161 16,484 1,235,426 1,251,910
63 30 Nov, 1961 Crockery 1 666 667 0 73,994 73,994
64 30 Nov, 1961 Stone-ware Jars 0 80 80 0 8,396 8,396
140

No. From
Exempted
65 31 Dec, 1961 Every cane farm owned by 3 126 129 748 8,589 9,337
the owner or occupier of a
sugar factory or cultivated by
such owner or occupier or any
person on his behalf
66 31 Mar, 1962 Confectionery 4 2,455 2,459 834 319,143 319,977
67 30 Apr, 1962 Trading and commercial estt. 199 107,852 108,051 855,215 16,478,949 17,334,164
68 31 May, 1962 Companies, societies, 18 4,542 4,560 5,198 467,610 472,808

associations, clubs or troupes
which give any exhibition
of acrobatic or other
performances or both
69 31 May, 1962 Societies, clubs or associations 15 8,615 8,630 3,402 650,990 654,392
which provide service on
payment
70 31 May, 1962 Theaters 1 1,434 1,435 0 37,361 37,361
71 30 Jun, 1962 Fruit and vegetable 2 2,931 2,933 148 272,425 272,573
preservation
72 30 Sep, 1962 Cashew Nuts 0 2,981 2,981 0 542,791 542,791
73 31 Oct, 1962 Processing or treatment of 1 699 700 111 58,950 59,061

wood products
74 31 Oct, 1962 Saw Mills 1 1,272 1,273 27 44,716 44,743
75 31 Oct, 1962 Wood Preservation Plants 1 380 381 3,740 216,465 220,205
76 31 Oct, 1962 Wood Seasoning Kilns 0 126 126 0 11,481 11,481
77 31 Oct, 1962 Wood Workshop 0 3,277 3,277 0 233,555 233,555
78 31 Dec, 1962 Bauxite Mines 7 119 126 20,821 6,245 27,066
79 30 Apr, 1963 Brushes 0 154 154 0 10,521 10,521
80 30 Apr, 1963 Buttons 0 178 178 0 17,296 17,296
81 30 Apr, 1963 Laundry and Laundry services 0 728 728 0 49,951 49,951
82 30 Apr, 1963 Plastic and plastic products 8 14,235 14,243 6,480 1,846,971 1,853,451
83 30 Apr, 1963 Stationery products 1 1,301 1,302 236 144,191 144,427
84 31 Aug, 1963 Aerated water,soft drinks or 1 1,172 1,173 5 153,697 153,702

carbonated water
85 31 Aug, 1963 Canteens 1 5,814 5,815 840 471,407 472,247
86 31 Oct, 1963 Distilling and rectifying of 6 811 817 3,889 165,592 169,481
spirits
87 31 Jan, 1964 Bone Crushing 0 183 183 0 8,025 8,025
88 31 Jan, 1964 Paint and Varnish 19 2,206 2,225 32,992 258,803 291,795
89 30 Jun, 1964 China Clay Mines 0 144 144 0 12,310 12,310
90 30 Jun, 1964 Pickers 0 194 194 0 29,605 29,605
91 31 Oct, 1964 Architects 1 1,748 1,749 180 93,636 93,816
92 31 Oct, 1964 Attorneys as defined in the 2 125 127 93 6,420 6,513

Advocates Act,1965
93 31 Oct, 1964 Chartered Accountants 1 1,031 1,032 14,457 100,005 114,462
141
2020-21

No. From
Exempted
94 31 Oct, 1964 Cost and Works Accountants 0 297 297 0 15,012 15,012
95 31 Oct, 1964 Engineers and Engineering 56 157,080 157,136 737,256 12,274,992 13,012,248
Contractors
96 31 Oct, 1964 Medical Specialists 5 2,915 2,920 1,492 575,615 577,107
97 31 Dec, 1964 Milk and milk products 30 3,770 3,800 38,451 471,096 509,547
98 31 Jan, 1965 Forwarding agencies 2 4,365 4,367 59,414 688,582 747,996
99 31 Jan, 1965 Non-ferrous metals and alloys 9 1,795 1,804 30,310 223,937 254,247
in the form of ingots
100 31 Jan, 1965 Travel Agencies 15 9,054 9,069 25,549 640,439 665,988
101 31 Mar, 1965 Bread 6 935 941 366 108,533 108,899
102 30 Jun, 1965 Stemming or redrying of 0 78 78 0 5,951 5,951

tobacco leaf industries
103 31 Jul, 1965 Agarbatti (including dhoop and 0 675 675 0 68,005 68,005
dhoopbatti)
104 31 Aug, 1965 Magnesite Mines 2 107 109 1,157 45,279 46,436
105 30 Sep, 1965 Coir (excluding the spinning 1 800 801 0 64,014 64,014
sector)
106 31 Dec, 1965 Stone quarries producing roof 2 2,059 2,061 19,936 111,557 131,493
& floor slabs, dimension stones
and mosaic chips;
107 31 Jan, 1966 Banks other than nationalised 72 4,479 4,551 783,199 857,437 1,640,636
banks
108 30 Jun, 1966 Tobacco industry is any 1 1,901 1,902 0 221,859 221,859
industry engaged in the
manufacture of cigars, zarda,
snuff, quivaam, and guraku
from tobacco.
109 31 Jul, 1966 Paper Products industry 15 5,836 5,851 30,401 550,410 580,811
110 30 Sep, 1966 Licensed salt industry 3 651 654 351 72,923 73,274
111 30 Apr, 1967 Indoleum 63 2,158 2,221 22,567 202,254 224,821
112 30 Apr, 1967 Linoleum 1 18 19 0 2,199 2,199
113 31 Jul, 1967 Explosives 5 457 462 8,110 45,528 53,638
114 31 Aug, 1967 Jute Baling or Pressing 0 73 73 0 3,809 3,809
115 31 Oct, 1967 Fireworks and percussion cap 1 1,497 1,498 1,244 278,958 280,202
work
116 30 Nov, 1967 Tent Making 1 235 236 2 10,684 10,686
117 31 Aug, 1968 Barytes, dolomite, fireclay, 1 70 71 0 5,186 5,186

gypsum, kyanite, siliminate
and steatite mines
118 31 Aug, 1968 Kyanite Mines 0 22 22 0 875 875
119 31 Aug, 1968 Sillimanite Mines 0 22 22 0 602 602
120 31 Aug, 1968 Steatite Mines 0 140 140 0 7,579 7,579
121 31 Aug, 1968 Barytes Mines 0 19 19 0 3,896 3,896
122 31 Aug, 1968 Gypsum Mines 0 24 24 0 698 698
142

No. From
Exempted
123 31 Aug, 1968 Fireclay Mines 0 27 27 0 2,913 2,913
124 31 Aug, 1968 Dolomite Mines 0 58 58 0 13,480 13,480
125 31 Dec, 1968 Cinchona Plantations 0 23 23 0 13,393 13,393
126 30 Apr, 1969 Ferro Manganese 2 186 188 427 33,796 34,223
127 30 Jun, 1969 Diamond Mines 1 49 50 189 3,438 3,627
128 30 Jun, 1969 Ice and ice-cream industry 1 743 744 5,847 79,032 84,879
129 31 Jan, 1970 General insurance business 1 310 311 0 805,733 805,733
130 31 Mar, 1971 Establishments rendering 208 328,363 328,571 3,307,214 88,051,268 91,358,482
expert services
131 30 Nov, 1971 Winding of thread and yarn 2 532 534 7,720 129,427 137,147
reeling industry
132 31 Mar, 1972 Railway booking Agencies 0 67 67 0 4,287 4,287
133 30 Sep, 1972 Cotton ginning,bailing and 21 7,345 7,366 27,600 565,138 592,738
pressing
134 31 Mar, 1973 Messes other than Military 0 565 565 0 68,655 68,655
Messes
135 31 May, 1973 Katha making 2 161 163 1,423 16,579 18,002
136 31 Aug, 1973 Hospitals 37 20,276 20,313 79,287 2,961,135 3,040,422
137 30 Apr, 1974 Beer manufacturing 4 336 340 11,521 81,246 92,767
138 30 Sep, 1974 Societies, clubs & associations 10 4,546 4,556 4,661 341,972 346,633
which charge no fee other than
subscription
139 30 Sep, 1974 Sorting,cleaning and teasing of 0 382 382 0 69,061 69,061
cotton waste.
140 30 Nov, 1974 Garments making factories 6 19,368 19,374 2,056 11,282,434 11,284,490
141 31 Dec, 1974 Agricultural farms 6 9,856 9,862 14,534 258,203 272,737
142 31 Dec, 1974 Botanical Gardens 0 318 318 0 36,675 36,675
143 31 Dec, 1974 Fruit Orchards 1 252 253 2,234 18,793 21,027
144 31 Dec, 1974 Zoological Gardens 2 157 159 0 12,757 12,757
145 30 Jun, 1975 SoapStone Mines 1 463 464 1,522 71,718 73,240
146 31 Jul, 1976 Apartite Mines 0 24 24 0 1,373 1,373
147 31 Jul, 1976 Asbestos Mines 0 49 49 0 5,666 5,666
148 31 Jul, 1976 Ball Clay Mines 0 81 81 0 9,026 9,026
149 31 Jul, 1976 Calcite Mines 0 66 66 0 11,260 11,260
150 31 Jul, 1976 Chromite Mines 1 89 90 819 61,543 62,362
151 31 Jul, 1976 Corundum Mines 0 51 51 0 7,441 7,441
152 31 Jul, 1976 Emerald Mines 0 44 44 0 6,740 6,740
153 31 Jul, 1976 Feldspar Mines 1 56 57 3,933 6,450 10,383
154 31 Jul, 1976 Fluorite Mines 0 25 25 0 2,703 2,703
155 31 Jul, 1976 Graphite Mines 0 101 101 0 5,495 5,495
143
2020-21

No. From
Exempted
156 31 Jul, 1976 Ochre Mines 0 144 144 0 15,535 15,535
157 31 Jul, 1976 Quartz Mines 0 169 169 0 162,980 162,980
158 31 Jul, 1976 Silica (Sand) Mines 2 272 274 1,532 22,196 23,728
159 28 Jan, 1977 Fish Processing And Non-Veg 1 1,440 1,441 22 202,010 202,032
Food Preservation
160 28 Jan, 1977 Glue And Gelatine Factories 0 65 65 0 5,637 5,637
161 28 Jan, 1977 Stone quarries producing 0 1,256 1,256 0 50,480 50,480
stone chips, stone sets, stone
boulders and ballasts
162 31 May, 1977 Beedi industry 0 8,301 8,301 0 4,040,103 4,040,103
163 31 Dec, 1978 Financing Establishments other 56 9,941 9,997 106,735 2,740,325 2,847,060
than Banks
164 06 Jan, 1979 Lignite Mines 2 72 74 22,012 24,037 46,049
165 31 Jul, 1979 Ferro Chrome 1 258 259 423 97,488 97,911
166 31 May, 1980 Diamond Cutting 1 3,388 3,389 0 311,941 311,941
167 31 May, 1980 Inland Water Transport 5 491 496 6,864 37,488 44,352
establishments
168 31 May, 1980 Quartzite Mines 0 48 48 0 3,576 3,576
169 31 Oct, 1980 Building And Construction 33 129,011 129,044 94,423 16,166,967 16,261,390
Industry
170 31 Oct, 1980 Manufacture of Myrobalan 0 48 48 0 2,783 2,783
171 30 Nov, 1980 Brick 1 19,216 19,217 0 390,110 390,110
172 23 Nov, 1981 Stevedoring loading and 2 689 691 12,304 91,385 103,689
unloading of ships.
173 07 Dec, 1981 Cattle Feed Industry 1 678 679 391 101,188 101,579
174 07 Dec, 1981 Poultry Farming 0 1,355 1,355 0 228,812 228,812
175 19 Feb, 1982 College 6 9,912 9,918 1,204 603,256 604,460
176 19 Feb, 1982 Knowledge or Training 4 5,985 5,989 402 465,147 465,549
Institution
177 19 Feb, 1982 Research Institute 5 1,333 1,338 6,169 104,568 110,737
178 19 Feb, 1982 School 249 44,792 45,041 47,518 2,573,838 2,621,356
179 19 Feb, 1982 Scientific Institution 3 496 499 574 73,965 74,539
180 19 Feb, 1982 University 110 904 1,014 4,832 104,995 109,827
181 19 Feb, 1982 University, College, School. Etc. 365 36,381 36,746 72,219 3,180,674 3,252,893
182 01 Jan, 1984 Asbestos industries 2 136 138 2,886 18,486 21,372
183 01 Jan, 1984 Cinema theaters employing 0 2,411 2,411 0 60,299 60,299
five or more workers
184 01 Sep, 1989 Iron Ore Pellets 2 397 399 1,561 68,948 70,509
185 25 Mar, 1992 Diamond SawMills 1 51 52 0 4,659 4,659
186 25 Mar, 1992 Guar Gum Factories 0 103 103 0 7,302 7,302
187 25 Mar, 1992 Marble Mines 0 426 426 0 16,544 16,544
144

No. From
Exempted
188 01 Apr, 2001 Aircraft or Airlines other than 3 259 262 20,983 44,586 65,569
those owned or controlled by
Central/State Government
189 01 Apr, 2001 Cleaning & Sweeping 0 19,432 19,432 0 2,579,047 2,579,047
190 01 Apr, 2001 Couriers Service 1 1,033 1,034 28,364 212,998 241,362
191 19 Nov, 2005 Establishments in construction, 0 3,010 3,010 0 74,309 74,309

maintenance, operation
and commercial activities of
Railways, excluding Indian
Railways
192 27 Jul, 2006 Establishment Engaged In 35 19,451 19,486 1,925,420 5,251,082 7,176,502
Manufacture, Marketing
Servicing, Usage of Computers
193 08 Dec, 2007 Companies offering life 2 391 393 113,608 290,356 403,964
insurance, Annuities etc. other
than life insurance
194 08 Dec, 2007 Electronic Media Companies 5 2,019 2,024 14,365 458,985 473,350
195 08 Dec, 2007 Lodging Housing , Service 0 1,156 1,156 0 86,436 86,436
Apartment & Condominiums
196 08 Dec, 2007 Private Airports & Joint Venture 0 52 52 0 8,496 8,496
Airports
197 08 Jan, 2011 Municipal Councils/ 0 2,678 2,678 0 323,473 323,473

Corporations
Total 3,480 1,593,065 1,596,545 13,927,183 244,859,175 258,786,358
145
2020-21
Appendix-2(ii)
Establishments and Members - Zone & Office Wise (31.03.2021)
Zone Establishments Members
Exempted Un- Total % of All Exempted Un- Total % of All

Exempted India Exempted India
Total Total
Andhra Pradesh (Vijayawada) 48 52,041 52,089 3.26 84,466 5,155,531 5,239,997 2.02
Bengaluru (Bengaluru) 117 66,921 67,038 4.20 3,400,834 22,075,440 25,476,274 9.84
Bihar & Jharkhand (Patna) 248 65,764 66,012 4.13 295,822 4,587,379 4,883,201 1.89
Chennai & Puducherry (Chennai) 126 70,744 70,870 4.44 622,107 17,347,772 17,969,879 6.94
Delhi & Uttarakhand (DL, UK & J) 240 111,855 112,095 7.02 1,013,729 22,771,828 23,785,557 9.19
Gujarat (Ahmedabad) 164 122,339 122,503 7.67 436,745 19,792,165 20,228,910 7.82
Haryana (Faridabad) 140 74,668 74,808 4.69 611,357 18,552,718 19,164,075 7.41
Jammu, Kashmir & Ladakh (DL, 0 18,701 18,701 1.17 0 266,495 266,495 0.10
UK & J)
Karnataka (Other Than Bengaluru) 86 55,956 56,042 3.51 252,694 6,179,690 6,432,384 2.49
& Goa (Hubli)
Kerala & Lakshadweep 54 38,528 38,582 2.42 44,424 3,714,411 3,758,835 1.45
(Thiruvananthapuram)
Madhya Pradesh & Chattisgarh 183 85,393 85,576 5.36 174,650 7,959,525 8,134,175 3.14
(Bhopal)
Maharashtra (Excluding Mumbai) 166 132,400 132,566 8.30 816,469 18,895,286 19,711,755 7.62
(Pune)
Mumbai I (Bandra) 298 33,714 34,012 2.13 2,572,079 12,810,747 15,382,826 5.94
Mumbai II (Thane) 118 83,463 83,581 5.24 695,682 16,359,991 17,055,673 6.59
North-Eastern Region (Guwahati) 25 36,007 36,032 2.26 32,019 1,365,119 1,397,138 0.54
Odisha (Bhubaneswar) 107 39,468 39,575 2.48 105,604 3,630,490 3,736,094 1.44
Punjab & Himachal Pradesh 187 81,751 81,938 5.13 202,364 9,171,402 9,373,766 3.62
(Chandigarh)
Rajasthan (Jaipur) 241 63,366 63,607 3.98 242,220 6,573,357 6,815,577 2.63
Tamil Nadu (Excluding Chennai) 66 78,578 78,644 4.93 229,719 12,434,760 12,664,479 4.89
(Coimbatore)
Telangana (Hyderabad) 76 72,744 72,820 4.56 765,766 13,371,451 14,137,217 5.46
Uttar Pradesh (Kanpur) 207 122,849 123,056 7.71 351,894 11,718,530 12,070,424 4.66
West Bengal, A&N Islands & Sikkim 583 85,815 86,398 5.41 976,539 10,125,088 11,101,627 4.29
(Kolkata)
All India 3,480 1,593,065 1,596,545 100.00 13,927,183 244,859,175 258,786,358 100.00
146
Appendix-2(iii)
Establishments and Members – State Wise (31.03.2021)

Establishments Members
State-wise
EX Un-Ex Total % of All Ex Un-Ex Total % of All
India India
Total Total
A&N Islands 2 1,211 1,213 0.08 194 52,597 52,791 0.02
Andhra Pradesh 48 52,041 52,089 3.26 84,466 5,155,531 5,239,997 2.02
Assam, Arunachal Pradesh, 23 31,500 31,523 1.97 15,209 1,125,849 1,141,058 0.44
Manipur & Nagaland
Bihar 102 37,363 37,465 2.35 28,840 2,195,355 2,224,195 0.86
Chattisgarh 123 23,282 23,405 1.47 74,703 2,154,544 2,229,247 0.86
Delhi 197 94,888 95,085 5.96 914,578 18,993,762 19,908,340 7.69
Goa 10 6,338 6,348 0.40 13,786 1,624,866 1,638,652 0.63
Gujarat, Dadra & Nagar 164 122,339 122,503 7.67 436,745 19,792,165 20,228,910 7.82
Haveli and Daman & Diu
Haryana 140 74,668 74,808 4.69 611,357 18,552,718 19,164,075 7.41
Himachal Pradesh 77 24,074 24,151 1.51 42,607 1,848,189 1,890,796 0.73
Jammu & Kashmir 0 18,364 18,364 1.15 0 263,735 263,735 0.10
Jharkhand 146 28,401 28,547 1.79 266,982 2,392,024 2,659,006 1.03
Karnataka 193 116,539 116,732 7.31 3,639,742 26,630,264 30,270,006 11.70
Kerala & Lakshadweep 54 38,528 38,582 2.42 44,424 3,714,411 3,758,835 1.45
Ladakh 0 337 337 0.02 0 2,760 2,760 0.00
Madhya Pradesh 60 62,111 62,171 3.89 99,947 5,804,981 5,904,928 2.28
Maharashtra 582 249,577 250,159 15.67 4,084,230 48,066,024 52,150,254 20.15
Meghalaya & Mizoram 2 2,754 2,756 0.17 16,810 127,176 143,986 0.06
Odisha 107 39,468 39,575 2.48 105,604 3,630,490 3,736,094 1.44
Puducherry 1 4,000 4,001 0.25 1,793 786,739 788,532 0.30
Punjab & Chandigarh 110 57,677 57,787 3.62 159,757 7,323,213 7,482,970 2.89
Rajasthan 241 63,366 63,607 3.98 242,220 6,573,357 6,815,577 2.63
Tamil Nadu 191 145,322 145,513 9.11 850,033 28,995,793 29,845,826 11.53
Telangana 76 72,744 72,820 4.56 765,766 13,371,451 14,137,217 5.46
Tripura 0 1,753 1,753 0.11 0 112,094 112,094 0.04
Uttar Pradesh 207 122,849 123,056 7.71 351,894 11,718,530 12,070,424 4.66
Uttarakhand 43 16,967 17,010 1.07 99,151 3,778,066 3,877,217 1.50
West Bengal & Sikkim 581 84,604 85,185 5.34 976,345 10,072,491 11,048,836 4.27
All India 3,480 1,593,065 1,596,545 100.00 13,927,183 244,859,175 258,786,358 100.00
147
2020-21
Appendix-2(iv)
Establishments and Members - Top 25 Industry/Class Wise (31.03.2021)

Industry Type
No. % No. %
Establishments rendering expert services 328,571 20.58 91,358,482 35.30
Elec, Mech or Gen Engg Products 101,803 6.38 22,578,310 8.72
Trading and commercial estt. 108,051 6.77 17,334,164 6.70
Building And Construction Industry 129,044 8.08 16,261,390 6.28
Engineers and Engineering Contractors 157,136 9.84 13,012,248 5.03
Garments making factories 19,374 1.21 11,284,490 4.36
Textiles 37,722 2.36 8,639,763 3.34
Establishment Engaged In Manufacture, Marketing
Servicing, Usage of Computers 19,486 1.22 7,176,502 2.77
Heavy and Fine chemicals 17,193 1.08 4,984,628 1.93
Beedi industry 8,301 0.52 4,040,103 1.56
Other Textiles 157,658 9.87 4,008,966 1.55
University, College, School. Etc. 36,746 2.30 3,252,893 1.26
Hospitals 20,313 1.27 3,040,422 1.17
Financing Establishments other than Banks 9,997 0.63 2,847,060 1.10
School 45,041 2.82 2,621,356 1.01
Cleaning & Sweeping 19,432 1.22 2,579,047 1.00
Hotels 23,069 1.44 2,570,970 0.99
Iron and Steel 14,784 0.93 2,486,240 0.96
Road Motor Transport estt. 13,004 0.81 2,247,950 0.87
Plastic and plastic products 14,243 0.89 1,853,451 0.72
Banks other than nationalised banks 4,551 0.29 1,640,636 0.63
Automobile repair and servicing 9,714 0.61 1,522,373 0.59
Restaurants 14,723 0.92 1,451,918 0.56
Rubber and rubber products 5,278 0.33 1,423,764 0.55
Electricity including generation, transmission and
distribution thereof 9,897 0.62 1,280,052 0.49
Top 25 Industries 1,325,131 83.00 231,497,178 89.45
Rest of Industries 271,414 17.00 27,289,180 10.55
Grand Total 1,596,545 100.00 258,786,358 100.00
148
Appendix-2(v)
Classification of Pensioners as on 31.03.2021
Regional Office Members of Pension Member Pensioners Spouse Pensioners Children Pension Others Pensioners Grand
Fund Total
Col. No.
Ex Un-ex Early Superan Disab Total Death in Service Death Spouse Total FPS’ EPS’95 Total Nomin Orph Parent Total 7,12,15,
Pension nuation leme (4+5 away pensio (8+9+ 71 (13+ ee an Pensio (16+17 & 19)
(50-57 Pension nt +6) FPS’71 EPS’95 from ners 10+11) 14) Pensio Pensio ners +18)
years) (58 pensi Service other ners ners
years) on than 8,
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
GUNTUR 913 1390797 14666 22736 23 37425 1757 9280 2762 8239 22038 2 6916 6918 211 292 709 1212 67593
KADAPA 2256 1392631 17758 24467 22 42247 2379 11116 2710 9583 25788 7 8592 8599 109 239 918 1266 77900
RAJAHMUNDRY 25447 625099 10810 19683 17 30510 1639 6832 1933 7937 18341 2 4863 4865 125 170 459 754 54470
VISAKHAPATNAM 48214 1834166 14146 33733 27 47906 2552 12339 3588 11716 30195 5 8800 8805 237 215 619 1071 87977
BENGALURU 1133843 7486213 24549 35094 22 59665 3852 10561 2062 10299 26774 5 4949 4954 217 124 863 1204 92597
(CENTRAL)
BENGALURU 1526435 6135274 2536 3841 2 6379 3 1422 403 470 2298 0 1594 1594 40 41 260 341 10612
(ELECTRONIC CITY)
K R PURAM 62472 3854488 12830 17749 11 30590 18 3163 1057 4040 8278 0 3184 3184 24 56 541 621 42673
(WHITEFIELD)
PEENYA 24514 3929929 12575 16342 6 28923 15 3745 1208 3122 8090 0 3868 3868 60 105 620 785 41666
RAJARAJESHWARI 11775 1302644 3231 6798 3 10032 1 1366 383 648 2398 0 1618 1618 17 42 289 348 14396
NAGAR
BHAGALPUR 2055 272026 2932 8897 8 11837 295 2486 442 1796 5019 0 1952 1952 11 43 238 292 19100
JAMSHEDPUR 78239 1366835 17875 23466 10 41351 928 4731 3611 5541 14811 1 4027 4028 85 129 189 403 60593
MUZAFFARPUR 10568 410174 22115 58991 32 81138 2696 11935 2557 15709 32897 4 11430 11434 34 189 559 782 126251
PATNA 9470 1616616 11701 25367 31 37099 1195 6266 1383 5841 14685 1 6263 6264 86 113 326 525 58573
RANCHI 165768 979232 13354 50122 22 63498 1981 7770 2516 10451 22718 1 6597 6598 39 165 295 499 93313
AMBATTUR 177618 3374890 14032 16083 17 30132 983 4101 1183 4093 10360 0 3487 3487 79 106 668 853 44832
CHENNAI (EAST) 280528 8970786 23475 40679 23 64177 2206 7190 1798 8271 19465 0 4618 4618 129 152 880 1161 89421
PONDICHERRY 1644 791806 3856 7474 5 11335 461 1675 457 2089 4682 5 1431 1436 28 45 160 233 17686
TAMBARAM 30064 3619937 13149 16498 6 29653 899 3685 1038 4042 9664 4 3204 3208 74 118 678 870 43395
VELLORE 12948 820366 25171 17755 21 42947 1982 8664 2611 8365 21622 4 7653 7657 135 224 1139 1498 73724
DEHRADUN 52657 2413171 4636 18317 12 22965 896 4631 869 3903 10299 2 4767 4769 64 163 345 572 38605
149
150
Fund Total
Col. No.
(50-57 Pension nt +6) FPS’71 EPS’95 from ners 10+11) 14) Pensio Pensio ners +18) 2020-21
years) on than 8,
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
DELHI (EAST) 20405 1980863 2597 7095 9 9701 76 1893 368 1086 3423 0 1714 1714 24 43 132 199 15037
DELHI (NORTH) 289412 9785493 21144 54667 22 75833 3255 10763 2212 8468 24698 39 8915 8954 176 274 589 1039 110524
DELHI SOUTH 448862 7616373 4324 12519 6 16849 9 3082 715 1584 5390 0 2818 2818 37 91 278 406 25463
HALDWANI 19741 1527557 4676 9468 14 14158 526 3778 694 2222 7220 1 4236 4237 48 140 264 452 26067
AHMEDABAD 93566 5822737 37161 59636 28 96825 3635 13587 3323 18320 38865 7 9286 9293 144 367 987 1498 146481
BHARUCH 8481 1411258 2863 7852 13 10728 23 2139 591 1474 4227 0 2054 2054 47 90 215 352 17361
NARODA 43923 534695 13390 14200 4 27594 365 2848 980 4433 8626 2 2614 2616 14 122 228 364 39200
RAJKOT 56087 3066582 14679 30472 12 45163 1207 6137 1367 7949 16660 3 4500 4503 79 156 511 746 67072
SURAT 22606 2684727 9308 21639 18 30965 590 4646 1329 4193 10758 0 3596 3596 58 125 393 576 45895
VADODARA 72206 2948807 17695 36194 19 53908 947 7184 1931 7419 17481 1 5269 5270 105 162 360 627 77286
VAPI 12355 2922466 3589 7492 6 11087 214 2198 748 1508 4668 0 2251 2251 16 67 265 348 18354
VATWA 0 424287 4990 6361 3 11354 13 923 380 1250 2566 0 1020 1020 20 72 87 179 15119
FARIDABAD 13158 4652104 15355 15747 18 31120 669 4407 1477 4135 10688 2 5235 5237 52 172 310 534 47579
GURUGRAM (EAST) 432577 11827726 4098 8910 17 13025 272 3168 793 1332 5565 2 3647 3649 110 92 190 392 22631
KARNAL 28936 1979399 9194 20238 25 29457 923 6477 1560 4881 13841 1 6256 6257 96 219 477 792 50347
ROHTAK 14239 1070895 6287 11292 19 17598 674 5012 1086 3169 9941 0 5004 5004 101 185 372 658 33201
BELLARY 11756 475139 4502 6040 4 10546 584 2876 817 2450 6727 2 2885 2887 21 90 366 477 20637
CHIKAMAGALUR 7230 218938 5179 6027 9 11215 382 1726 523 1726 4357 0 1405 1405 34 45 295 374 17351
GOA 10540 1624862 5032 11665 19 16716 480 2533 821 2703 6537 0 2643 2643 124 80 296 500 26396
GULBARGA 27657 353409 4728 9532 6 14266 841 3842 948 3519 9150 0 4170 4170 40 143 283 466 28052
HUBLI 62221 947152 20761 26630 30 47421 1760 8652 2311 9076 21799 3 8472 8475 169 299 816 1284 78979
MANGALORE 14252 825102 67609 17886 49 85544 1084 5120 1470 5912 13586 13 4474 4487 618 392 390 1400 105017
MYSORE 45663 961401 14432 16181 15 30628 1218 5428 1319 5293 13258 3 4191 4194 104 134 808 1046 49126
RAICHUR 9920 199492 3058 5398 8 8464 575 2790 566 2423 6354 0 2764 2764 36 100 185 321 17903
Fund Total
Col. No.
years) on than 8,
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
SHIMOGA 8865 275201 9405 10021 18 19444 689 3049 784 4135 8657 1 2312 2313 66 81 325 472 30886
UDUPI 5631 252987 11437 6200 13 17650 212 1226 347 1176 2961 2 1116 1118 180 83 204 467 22196
KANNUR 0 166672 39937 14741 135 54813 914 2003 593 6406 9916 5 1322 1327 164 81 194 439 66495
KOCHI (COCHIN) 28587 1839099 31018 54020 111 85149 1615 5956 1151 10994 19716 17 3768 3785 214 182 555 951 109601
KOLLAM 2814 234963 20416 55037 251 75704 842 3592 570 7928 12932 25 1431 1456 55 111 169 335 90427
KOTTAYAM 0 266925 17224 19297 34 36555 631 2687 706 3958 7982 6 1551 1557 60 81 195 336 46430
KOZHIKODE (CALICUT) 6573 519524 23521 27260 98 50879 1138 3599 707 8417 13861 4 2315 2319 143 101 311 555 67614
THIRUVANANTHA 3096 655548 10475 26505 58 37038 640 2949 470 4664 8723 3 1697 1700 71 99 268 438 47899
PURAM
(TRIVANDRUM)
BHOPAL 9196 1472995 6458 16166 10 22634 611 3596 712 3587 8506 0 3200 3200 76 105 249 430 34770
GWALIOR 134 608491 11252 6587 11 17850 800 1998 923 3077 6798 5 2153 2158 38 78 162 278 27084
INDORE 48221 2509947 25287 17077 18 42382 1318 5298 1606 6834 15056 4 4709 4713 60 143 338 541 62692
JABALPUR 21301 730433 12698 21654 25 34377 1099 7278 1623 5999 15999 1 6672 6673 106 185 505 796 57845
RAIPUR 47195 2224053 15790 45533 43 61366 1590 10175 2711 10879 25355 1 8251 8252 50 212 540 802 95775
(CHATTISGARH)
SAGAR 115 207439 3952 4284 2 8238 274 2663 686 1468 5091 0 2299 2299 25 48 132 205 15833
UJJAIN 10 324752 10925 5988 10 16923 676 1909 781 3942 7308 0 1674 1674 31 63 129 223 26128
AKOLA 14595 307805 13986 23967 12 37965 997 4565 1046 6341 12949 0 2888 2888 22 82 283 387 54189
AURANGABAD 18770 2306591 18532 26258 53 44843 1100 7180 1492 7272 17044 1 5393 5394 83 111 236 430 67711
KOLHAPUR 58930 1007102 42194 60474 126 102794 3676 14880 4026 20406 42988 13 13102 13115 130 520 1014 1664 160561
NAGPUR 58038 1776150 38841 41555 54 80450 2646 12280 2846 15938 33710 8 9607 9615 110 302 761 1173 124948
NASIK 71831 2216459 39448 66838 66 106352 2777 14056 3052 15486 35371 5 9911 9916 87 282 653 1022 152661
PUNE (PUNE CANTT) 260997 11144115 33336 55846 31 89213 2074 12228 2883 12222 29407 4 9704 9708 64 335 881 1280 129608
SOLAPUR 15908 419547 28919 22928 21 51868 815 6017 1894 6802 15528 0 5476 5476 32 345 419 796 73668
151
152
Fund Total
Col. No.
years) on than 8,
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
MUMBAI (BANDRA) 2110659 12712108 31595 41089 24 72708 6812 10830 2651 12423 32716 13 4889 4902 183 236 689 1108 111434
KANDIVALI (WEST) 171430 7209734 29042 43199 17 72258 36 6476 2239 7597 16348 1 5419 5420 80 152 732 964 94990
THANE (NORTH) 343686 5056691 40503 56003 55 96561 37 9224 3431 12090 24782 1 7854 7855 92 270 856 1218 130416
VASHI 53484 3974868 16798 31770 19 48587 31 5724 1826 5546 13127 1 5244 5245 74 160 442 676 67635
AGARTALA 0 111879 756 4684 4 5444 153 1382 195 854 2584 1 692 693 19 18 36 73 8794
GUWAHATI 7215 998739 7218 15970 12 23200 664 5084 1058 2912 9718 14 4561 4575 104 100 380 584 38077
SHILLONG 15070 129072 635 1612 1 2248 100 1000 110 388 1598 1 898 899 14 48 66 128 4873
TINSUKIA 2094 166361 2559 8357 2 10918 369 2316 346 1654 4685 0 1426 1426 42 20 59 121 17150
BERHAMPUR 15451 236726 4243 11047 6 15296 845 3024 587 2785 7241 3 2270 2273 27 41 204 272 25082
BHUBANESWAR 20880 2094344 30517 37932 42 68491 1413 7069 2549 8257 19288 10 7160 7170 91 105 779 975 95924
KEONJHAR 5541 277917 4311 6030 3 10344 239 1720 572 1039 3570 1 1918 1919 16 66 97 179 16012
ROURKELA 37150 1056972 8848 18214 16 27078 755 3715 1663 3655 9788 2 3545 3547 27 88 229 344 40757
AMRITSAR 6374 451041 5096 13753 11 18860 899 3814 621 2958 8292 1 2792 2793 51 108 201 360 30305
BHATINDA 3308 1021125 3347 11768 7 15122 498 3855 742 2150 7245 3 2751 2754 43 109 217 369 25490
CHANDIGARH 15200 2886496 8854 20568 17 29439 892 5592 1168 3732 11384 2 4491 4493 57 187 355 599 45915
JALANDHAR 99413 853811 6088 14948 7 21043 869 4253 720 3339 9181 2 3233 3235 60 141 301 502 33961
LUDHIANA 4472 2053223 4341 10935 9 15285 356 3561 826 1790 6533 2 3437 3439 53 120 277 450 25707
SHIMLA 41563 1885786 4871 16639 29 21539 958 5192 1031 3500 10681 9 4869 4878 37 138 543 718 37816
JAIPUR 87575 3867122 19851 31145 38 51034 2682 8569 2335 7504 21090 8 8707 8715 120 209 550 879 81718
JODHPUR 36756 784635 6468 10846 12 17326 904 3652 946 2406 7908 0 4105 4105 30 103 298 431 29770
KOTA 39939 552401 8640 9352 7 17999 658 2284 599 2530 6071 0 2250 2250 33 66 112 211 26531
UDAIPUR 47257 1327801 11569 11815 19 23403 942 3991 1370 3055 9358 2 4420 4422 56 93 190 339 37522
COIMBATORE 22640 4474781 56379 30827 29 87235 2301 7796 3018 12980 26095 6 5866 5872 114 174 911 1199 120401
MADURAI 27789 2162531 38586 24660 41 63287 2173 9344 3929 10758 26204 14 9529 9543 504 348 1156 2008 101042
Fund Total
Col. No.
years) on than 8,
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
NAGERCOIL 228 245858 5573 9961 5 15539 569 1657 443 2427 5096 0 1128 1128 55 57 211 323 22086
SALEM 77052 2829728 21268 20498 15 41781 0 7137 1748 5774 14659 0 4648 4648 85 143 876 1104 62192
TIRUNELVELI 50239 1036982 77361 20182 31 97574 2424 7533 3254 12963 26174 7 7105 7112 282 526 667 1475 132335
TRICHY 25054 1372456 18895 43924 30 62849 2521 10172 1953 10146 24792 5 8167 8172 171 227 1229 1627 97440
HYDERABAD 650869 8728679 24909 45671 33 70613 2470 12642 3103 9900 28115 4 10901 10905 132 293 1042 1467 111100
(BARKATPURA)
KARIMNAGAR 440 296604 51096 11031 20 62147 684 4878 1820 3907 11289 1 4171 4172 49 370 433 852 78460
KUKATPALLY 30174 2173323 10900 11160 5 22065 628 3209 985 3353 8175 0 2622 2622 25 51 194 270 33132
NIZAMABAD 0 782286 74621 5354 46 80021 449 4013 1732 3475 9669 2 3617 3619 131 470 380 981 94290
PATANCHERU 12227 1152131 5413 7888 10 13311 369 2527 768 2135 5799 0 2695 2695 31 78 198 307 22112
SIDDIPET 0 82880 11227 833 4 12064 35 862 273 416 1586 0 885 885 14 104 106 224 14759
WARANGAL 451 315500 13832 8288 8 22128 515 3979 1023 2580 8097 0 3072 3072 30 137 295 462 33759
AGRA 4709 759218 6301 13423 11 19735 643 4622 1141 3274 9680 0 5613 5613 84 187 352 623 35651
ALLAHABAD 5598 320570 15610 20781 11 36402 1202 4970 1343 5815 13330 3 5448 5451 30 168 210 408 55591
BAREILLY 9358 599651 4464 9907 9 14380 723 3373 745 2723 7564 2 4018 4020 36 118 255 409 26373
GORAKHPUR 4212 222127 27140 40265 21 67426 1976 9570 2157 11554 25257 1 10857 10858 82 323 325 730 104271
KANPUR 10581 1147682 18963 25685 17 44665 1755 6776 1741 7507 17779 2 7483 7485 190 187 475 852 70781
LUCKNOW 42535 1068030 11124 28159 11 39294 989 5446 982 5026 12443 1 4855 4856 53 168 303 524 57117
MEERUT 42306 2119716 20451 30024 29 50504 1190 10139 2165 7264 20758 3 9905 9908 141 275 756 1172 82342
NOIDA 92830 5013684 2420 7027 4 9451 67 1676 461 578 2782 0 2204 2204 12 59 109 180 14617
VARANASI 47586 720752 25271 31764 30 57065 1835 7504 2018 9895 21252 1 7937 7938 58 176 322 556 86811
BARRACKPORE 72473 722344 20927 43259 10 64196 1643 8155 1632 12522 23952 3 5028 5031 111 148 432 691 93870
(TITAGARH)
DARJEELING 218 68797 3252 6569 3 9824 86 1629 324 1036 3075 0 493 493 31 78 95 204 13596
DURGAPUR 38701 849920 11671 36999 17 48687 1195 7190 2195 8794 19374 1 4376 4377 79 97 368 544 72982
153
154
Fund Total
Col. No.
years) on than 8,
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
HOWRAH 116313 756256 25607 49769 15 75391 2189 8111 2441 14045 26786 2 5221 5223 159 112 369 640 108040
JALPAIGURI 4892 585314 9444 27882 6 37332 680 14376 3952 3606 22614 6 8446 8452 137 596 567 1300 69698
JANGIPUR 472 910947 11668 17417 8 29093 130 8472 4271 1824 14697 0 10641 10641 66 370 237 673 55104
KOLKATA 414807 3508213 28758 65102 19 93879 2826 10134 2265 13951 29176 11 5813 5824 140 105 563 808 129687
PARK STREET 145184 2185434 5359 15649 3 21011 43 1787 405 2475 4710 0 990 990 57 27 79 163 26874
PORT BLAIR 218 48739 585 1651 0 2236 47 251 47 290 635 0 308 308 4 5 15 24 3203
SILIGURI 219 537784 9019 18879 6 27904 347 6199 1130 2041 9717 3 4647 4650 56 152 273 481 42752
Grand Total 11218920 247423111 1951343 2673633 2757 4627733 130010 661807 177558 687809 1657184 382 555403 555785 10402 18928 49791 79121 6919823
Appendix-2 (vi)
Pensioners benefiting from Minimum Pension of ` 1000/- per month for the year
2020-2021 (as on 31.03.2021)
Month/ Number of Amount paid as Amount paid Difference

Year Pensioners per Minimum as Amount
Benefitted Pension per original
Notification pension
(In `) (In `) (In `)
Apr-2020 1778256 1652284834 1006410853 645873981
May-2020 1803306 1747982232 1068586245 679395987
Jun-2020 1851681 1905631642 1169868737 735762905
Jul-2020 1865550 1911724677 1175005407 736719270
Aug-2020 1873035 1894309450 1163607569 730701881
Sep-2020 1889454 1947854533 1187905715 759948818
Oct-2020 1901834 1945794844 1189621852 756172992
Nov-2020 1930952 2066286805 1263634561 802652244
Dec-2020 1952586 2114678011 1293565289 821112722
Jan-2021 1933665 1995450754 1217514901 777935853
Feb-2021 1970670 2064376032 1255270370 809105662
Mar-2021 1757587 1910676566 1159351499 751325067
Total 22508576 23157050380 14150342998 9006707382
155
2020-21
Appendix-2 (vii)
Summary Results of Valuation (` in Crores)
31.03.2016
&
Particulars 31.03.2014 31.03.2015 31.03.2017 31.03.2021
(Combined
Report)
Active 3,49,14,215 3,45,48,189 4,12,37,384 The Actuary

Members appointed for
the 22nd and
56,49,797 23 valuation
rd
Active 46,90,669 51,04,397
Beneficiaries of Employees’
(Pensioners) Pension Fund for
the year 2017-
18 and 2018-19
Inactive 8,28,98,785 9,65,21,305 14,65,04,679 has submitted
members the report
Deferred which is under
Beneficiaries/ consideration with
Dormant Accounts the Government.
The process for
Present Value 3,86,222.54 5,25,315.42 7,37,700.57 appointment of
of all Benefits Actuary for 24th
(in crores) and 25th valuation
for the year 2019-
Present Value 1,70,704.21 2,91,810.45 4,03,756.28 20 and 2020-21
of future has been initiated.
Contributions
(in crores)
Value of Corpus 2,07,685.60 2,38,531.84 3,18,412.38

(in crores)
Net liability -7,832.74 5,026.87 -15,531.91
156
Appendix-2 (viii)
List of Pension Disbursing Agencies under EPS-1995 (as on 31.03.2021)
S.No. FIELD OFFICES BANKS
1 Delhi (North) PNB, SBI, Indian Bank, Union Bank of India, HDFC Bank, ICICI Bank, AXIS
Bank
2 Delhi (South) PNB, SBI, Indian Bank, HDFC Bank, ICICI Bank, AXIS Bank
3 Dehradun PNB, SBI
4 Gurgaon PNB, SBI, HDFC Bank, ICICI Bank, UTI
5 Faridabad PNB, SBI, HDFC Bank, ICICI Bank, AXIS Bank
6 Jaipur SBI, PNB, Marudhara Gramin Bank, HDFC Bank, ICICI Bank, AXIS Bank, Bank
of Baroda, Baroda Rajasthan Kshetriya Gramin Bank (BRKGB)
7 Shimla PNB, SBI, AXIS Bank
8 Ludhiana PNB, SBI, HDFC Bank, AXIS Bank
9 Chandigarh PNB, SBI, HDFC Bank, AXIS Bank, ICICI Bank
10 Bihar SBI, PNB, Bank of India, HDFC Bank, ICICI Bank, UTI Bank, Axis Bank
11 Meerut PNB, SBI
12 Kanpur PNB, SBI
13 Hyderabad SBI, United Bank of India, Andhra Bank, HDFC Bank, AXIS Bank, ICICI Bank
14 Guntur SBI, Andhra Bank, HDFC Bank, AXIS Bank, ICICI Bank, Union Bank of India
15 Nizamabad SBI, Syndicate Bank, Telangana Grameena Bank, Union Bank of India ,
Andhra Bank, AXIS/UTI Bank
16 Bhubaneswar SBI, Bank Of India, UCO Bank, HDFC Bank, AXIS Bank, ICICI Bank
17 Bangalore SBI, Canara Bank, Syndicate Bank, Corporation Bank, Vijaya

Bank, HDFC Bank, AXIS Bank, ICICI Bank, UTI Bank
18 Goa SBI, Bank of India, HDFC Bank
19 Gulbarga SBI, Canara Bank, Syndicate Bank, ICICI Bank, Corporation

Bank
20 Mangalore SBI, Canara Bank, Syndicate Bank, Corporation Bank, ICICI Bank
21 Peenya SBI, Canara Bank, Syndicate Bank, Corporation Bank, HDFC

Bank, UTI Bank, ICICI Bank
157
2020-21
List of Pension Disbursing Agencies under EPS-1995 (as on 31.03.2021)
S.No. FIELD OFFICES BANKS
22 Coimbatore SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS
Bank, ICICI Bank
23 Kerala PNB, SBI, Indian Bank, Indian Overseas Bank, Canara Bank,
Syndicate Bank, Federal Bank, HDFC Bank, AXIS Bank, ICICI Bank, Kerala
Gramin Bank, Corporation Bank, State Bank of Travancore
24 Madurai SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS
Bank, ICICI Bank
25 Tambaram SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS
Bank, ICICI Bank
26 Chennai SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS
Bank, ICICI Bank
27 Ranchi PNB, Bank Of India, United Bank of India, HDFC Bank, AXIS Bank, ICICI Bank
28 Jalpaiguri SBI, Union Bank of India, UCO Bank, Central Bank of India, Uttar banga
Kshetriya Gramin Bank (UBKGB), Allahabad Bank, Peoples Co-op Bank, United
Bank of India
29 Kolkata SBI, PNB, United Bank of India, HDFC Bank, AXIS Bank, ICICI Bank
30 Guwahati SBI, HDFC Bank, AXIS Bank, ICICI Bank
31 Raipur PNB, SBI, HDFC Bank, AXIS Bank, ICICI Bank, Central Bank of India(CBI)
32 Bandra PNB, SBI, Bank of India, HDFC Bank, AXIS Bank, ICICI Bank,Bank of
Maharashtra (BOM)
33 Thane PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank
34 Kandivali PNB, SBI, Bank Of India, HDFC Bank, UTI Bank, ICICI Bank
35 Pune PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank, Bank of
Maharashtra (BOM), Central Bank of India
36 Nagpur PNB, SBI, Bank of India, HDFC Bank, AXIS Bank, ICICI Bank
37 Ahmedabad SBI, Dena Bank(Now Bank of Baroda), HDFC Bank
38 Surat SBI, Dena Bank (Now Bank of Baroda), HDFC Bank, AXIS Bank, ICICI Bank
39 Vadodara SBI, Dena Bank(Now Bank of Baroda),HDFC Bank, ICICI Bank
40 Indore PNB, SBI, HDFC Bank, AXIS Bank, ICICI Bank
158
Appendix-3(i)
LIST OF ZONAL OFFICES, REGIONAL, DISTRICT OFFICES, SPECIAL STATE OFFICES AND
SERVICE CENTRES IN EPFO
Sl. No Zonal Office Headed Regional Office Regional District Office Special State Service
by ACC / ACC (HQ) Headed by Office Headed Headed By APFC Offices Centres
RPFC-I by RPFC-II
1. ANDHRA PRADESH Guntur Ongole

(Vijayawada) Vijayawada
Kadapa Anantapur
Kurnool
Nellore
Tirupathi
Rajahmundry Bhimavaram
Elluru
Kakinada
Visakhapatnam Srikakulam
Vizianagaram
2. TELANGANA Hyderabad - I
(Hyderabad) (Barkatpura)
Hyderabad - II
(Madhapur)
Kukatpally
Patancheru
Nizamabad
Karimnagar Nirmal (Adilabad)
Siddipet
Warangal Khammam Nalgonda
3. BENGALURU Bengaluru –I
(Bengaluru) (Central)
Bengaluru -II
(Malleswaram)
Bommasandra - I
(Electronic City)
Bommasandra – II
(Koramangala)
K R Puram Kolar
Peenya
RR Nagar
Tumkur
Yelahanka
159
2020-21
RPFC-I by RPFC-II
4. KARNATAKA Goa Margao

(OTHER THAN
BENGALURU) & GOA Hubli Belagavi
(Hubli) Karwar
Mangalore
Mysore Madikeri (Kodagu)

Mandya
Bellary
Chikamagalur Hassan
Gulbarga Bijapur
Bidar
Raichur Bagalkot
Shimoga Davanagere
Udupi
5. BIHAR & Jamshedpur West Singhbhum

JHARKHAND (Chaibasa)
(Patna)
Patna Gaya
Rohtas
Ranchi Bokaro
Deoghar
Dhanbad
Giridih
Koderma
Sahibganj
Bhagalpur Katihar
Munger
Muzaffarpur Darbhanga
6. CHENNAI & Ambattur

PUDUCHERRY
(Chennai) Chennai - I (North)
Chennai – II
(South)
Tambaram
Vellore
Puducherry
160
RPFC-I by RPFC-II
7. TAMIL NADU Coimbatore Coonoor
(EXCLUDING Ooty
CHENNAI) Pollachi
(Coimbatore) Tiruppur
Madurai Dindigul
Sivakasi
Salem Erode
Krishnagiri
Tirunelveli Thoothukudi
Trichy Cuddalore
Karur
Kumbakonam
Thanjavur
Nagercoil
8. DELHI , Delhi East
UTTARAKHAND, J&K
and Ladakh (Delhi) Delhi West
Delhi Central
Delhi North
Delhi South
Dehradun Haridwar
Haldwani
Jammu
Kashmir
Ladakh
9. GUJARAT Ahmedabad Bhavnagar

(Ahmedabad) Mahesana
Nadiad
Bharuch
Naroda Himmat Nagar
Rajkot Gandhidham
Jamnagar
Junagadh
Surendranagar
Surat
Vadodara
Vapi
Vatva
161
2020-21
RPFC-I by RPFC-II
10. HARYANA Faridabad
(Faridabad)
Gurgaon - I (East)
Gurgaon - II (West)
Karnal Ambala
Panipat
Sonipat
Yamunanagar
Rohtak Hissar
11. KERALA & Calicut Kalpetta

LAKSHADWEEP Palakkad
Cochin Alappuzha
Thrissur
Thiruvananthapuram
Kannur
Kollam
Kottayam Munnar
12. MADHYA PRADESH Bhopal Itarsi

& CHATTISGARH
(Bhopal) Indore Dhar
Khandwa
Jabalpur Chhindwara
Satna
Raipur Bilaspur
Gwalior
Sagar
Ujjain Ratlam
13. MUMBAI-1 Bandra I (Bandra)

(Bandra)
Bandra II (Dadar)
Bandra III (Nariman

point)
Bandra IV (Powai)
14. MUMBAI-2 Kandivali - I (West)

(Thane)
Kandivali – II (East)
Thane - I (North)
Thane – II (South)
Vashi
162
RPFC-I by RPFC-II
15. MAHARASHTRA Pune - I (Pune

(excluding Mumbai) Cantt.)
(Pune)
Pune – II (Akurdi)
Aurangabad
Kolhapur
Nagpur Chandrapur
Nasik Ahmadnagar
Jalgaon
Solapur
Akola Amravati
16. NORTH-EASTERN Guwahati Bongaigaon 1. Imphal

REGION Cachar (Silchar) 2. Itanagar
(Guwahati) Tezpur 3. Dimapur
Agartala Dharmanagar
Shillong Aizawl
Tinsukia Jorhat
17. ODISHA Bhubaneswar Baleshwar

(Bhubaneswar) (Balasore)
Cuttack
Rourkela Sambalpur
Berhampur Rayagada
Keonjhar Barbil
18. PUNJAB & Bhatinda Moga

HIMACHAL Sangrur
PRADESH
(Chandigarh) Chandigarh Mandi Gobindgarh
Patiala
Jalandhar Hoshiarpur
Phagwara
Ludhiana
Shimla Kullu
Palampur
Nahan
Baddi
Amritsar Batala
163
2020-21
RPFC-I by RPFC-II
19. RAJASTHAN Jaipur Ajmer
(Jaipur) Alwar
Bharatpur
Jhunjhunu
Jodhpur Bikaner
Pali
Sri Ganganagar
Udaipur Bhilwara
Kota
20 UTTAR PRADESH Agra Aligarh

(Kanpur)
Kanpur
Lucknow
Meerut Muzaffarnagar Ghaziabad

Saharanpur
Noida
Varanasi
Allahabad
Bareilly Moradabad
Gorakhpur
21. WB, A&N Islands & Barrackpore

Sikkim
(Kolkata) Durgapur
Howrah Shrirampur
Jalpaiguri Alipurduar
Malbazar
Jangipur
Kolkata Midnapore
Park Street
Siliguri Gangtok
Darjeeling
Port Blair
Total 21 102 36 114 05 04
Note : Belagavi (earlier name Belgaum) is erstwhile inspectorate. Belagavi was made a Sub-Regional Office which is yet to
be opened. Hence, its status is kept as District Office.
Gangtok, Imphal, Aizawl and Itanagar were functioning as Service Centres and Dimapur as District Office. These are shown
separately as they are Special State Offices.
164
Appendix-3(ii)
Average Contributing Establishments and Members (2020-21)
Contributing Contributing
Zone
Andhra Pradesh (Vijayawada) 20,695 1,148,445
Bengaluru (Bengaluru) 30,950 4,536,903
Bihar & Jharkhand (Patna) 20,473 1,260,867
Chennai & Puducherry (Chennai) 30,693 2,991,524
Delhi & Uttarakhand (DL, UK & J) 40,699 3,434,924
Gujarat (Ahmedabad) 54,475 3,051,245
Haryana (Faridabad) 29,913 2,375,103
Jammu, Kashmir & Ladakh (DL, UK & J) 5,013 153,754
Karnataka (Other Than Bengaluru) & Goa (Hubli) 28,653 1,330,016
Kerala & Lakshadweep (Thiruvananthapuram) 18,334 1,125,670
Madhya Pradesh & Chattisgarh (Bhopal) 35,347 1,619,021
Maharashtra (Excluding Mumbai) (Pune) 57,156 3,249,072
Mumbai I (Bandra) 13,663 3,157,352
Mumbai II (Thane) 36,369 2,863,234
North-Eastern Region (Guwahati) 10,670 417,114
Odisha (Bhubaneswar) 16,868 823,951
Punjab & Himachal Pradesh (Chandigarh) 34,438 1,442,307
Rajasthan (Jaipur) 27,196 1,138,991
Tamil Nadu (Excluding Chennai) (Coimbatore) 39,815 2,109,751
Telangana (Hyderabad) 29,049 2,876,832
Uttar Pradesh (Kanpur) 44,551 2,239,001
West Bengal, A&N Islands & Sikkim (Kolkata) 44,351 2,939,210
All India 669,371 46,284,287
165
Appendix-3(iii)
166
All Claims Summary (2020-21)
Settled 2020-21
Net Closing
Type of Claim Workload Rejected in more
Workload within 3 within 10 within 20 Balance
than 20 Total
days days days
days
PF Final Settlement 8,732,325 2,690,805 6,041,520 1,376,387 3,730,959 5,362,354 393,475 5,755,829 285,691
PF Transfer 5,951,046 1,151,406 4,799,640 1,865,596 3,368,531 4,293,556 338,202 4,631,758 167,882
PF Part Withdrawal 24,084,325 6,095,551 17,988,774 11,511,281 15,344,684 17,132,602 502,003 17,634,605 354,169
Pension 461,613 170,624 290,989 30,214 123,297 217,117 58,263 275,380 15,609
Pension Withdrawal
Benefit 7,543,522 3,024,578 4,518,944 966,407 2,632,360 3,916,148 339,759 4,255,907 263,037
Insurance (EDLI) 59,264 24,562 34,702 22,746 33,367 34,151 298 34,449 253
Total 46,832,095 13,157,526 33,674,569 15,772,631 25,233,198 30,955,928 1,632,000 32,587,928 1,086,641
Appendix-3(iv)
All Claims (2020-21)

Settled
Net Closing
Zone Workload Rejected within 3 within 10 within 20 in more than
Workload Total Balance
days days days 20 days
Andhra Pradesh (Vijayawada) 1,134,081 270,970 863,111 468,310 750,600 829,917 13,376 843,293 19,818
Bengaluru (Bengaluru) 4,687,855 1,287,748 3,400,107 1,239,010 2,181,299 3,068,858 216,214 3,285,072 115,035
Bihar & Jharkhand (Patna) 888,798 204,814 683,984 402,167 606,768 657,484 12,159 669,643 14,341
Chennai & Puducherry (Chennai) 3,510,017 1,034,244 2,475,773 931,128 1,524,298 2,252,535 130,225 2,382,760 93,013
Delhi & Uttarakhand (DL, UK & J) 5,057,308 1,697,251 3,360,057 2,570,517 3,098,379 3,226,193 62,148 3,288,341 71,716
Gujarat (Ahmedabad) 3,210,320 920,198 2,290,122 1,160,166 1,997,129 2,193,343 34,037 2,227,380 62,742
Haryana (Faridabad) 3,383,031 1,125,530 2,257,501 613,494 1,104,520 1,824,535 295,648 2,120,183 137,318
Jammu, Kashmir & Ladakh (DL, UK & J) 7,273 1,838 5,435 3,404 4,901 4,987 1 4,988 447
Karnataka (Other Than Bengaluru) &
Goa (Hubli) 1,047,361 242,516 804,845 416,849 664,989 779,896 5,776 785,672 19,173
Kerala & Lakshadweep
(Thiruvananthapuram) 892,466 163,385 729,081 302,904 545,497 681,821 28,853 710,674 18,407
Madhya Pradesh & Chattisgarh (Bhopal) 1,768,152 417,304 1,350,848 676,599 1,035,559 1,265,855 56,655 1,322,510 28,338
Maharashtra (Excluding Mumbai) (Pune) 2,790,797 574,499 2,216,298 840,532 1,587,304 2,068,416 77,134 2,145,550 70,748
Mumbai I (Bandra) 2,521,385 785,796 1,735,589 695,378 1,138,816 1,429,216 222,016 1,651,232 84,357
Mumbai II (Thane) 3,413,120 956,925 2,456,195 1,008,118 1,766,120 2,151,418 208,634 2,360,052 96,143
North-Eastern Region (Guwahati) 234,268 48,813 185,455 82,915 139,831 164,534 11,817 176,351 9,104
Odisha (Bhubaneswar) 606,193 128,580 477,613 270,295 436,069 462,736 7,307 470,043 7,570
Punjab & Himachal Pradesh
(Chandigarh) 1,621,792 404,198 1,217,594 767,308 1,134,003 1,187,542 10,769 1,198,311 19,283
Rajasthan (Jaipur) 1,285,633 434,825 850,808 552,232 784,121 823,296 7,957 831,253 19,555
Tamil Nadu (Excluding Chennai)
(Coimbatore) 2,090,684 467,303 1,623,381 591,709 1,141,842 1,508,138 64,089 1,572,227 51,154
Telangana (Hyderabad) 2,471,495 660,538 1,810,957 931,201 1,444,791 1,712,342 53,961 1,766,303 44,654
Uttar Pradesh (Kanpur) 2,717,926 969,077 1,748,849 723,839 1,236,273 1,618,242 59,526 1,677,768 71,081
West Bengal, A&N Islands & Sikkim
(Kolkata) 1,492,140 361,174 1,130,966 524,556 910,089 1,044,624 53,698 1,098,322 32,644
All India 46,832,095 13,157,526 33,674,569 15,772,631 25,233,198 30,955,928 1,632,000 32,587,928 1,086,641
167
Appendix – 3(v)
168
PF Final Settlement Claims (2020-21)
Settled
Net in more Closing 2020-21
Zone Workload Rejected within 3 within 10 within 20
Workload than 20 Total Balance
days days days
days
Andhra Pradesh (Vijayawada) 186,765 45,106 141,659 45,247 112,383 133,885 2,874 136,759 4,900
Bengaluru (Bengaluru) 872,558 255,750 616,808 87,999 299,177 537,446 48,037 585,483 31,325
Chennai & Puducherry (Chennai) 554,112 206,092 348,020 18,715 127,042 303,341 24,706 328,047 19,973
Delhi & Uttarakhand (DL, UK & J) 910,071 350,905 559,166 312,586 488,962 524,830 14,636 539,466 19,700
Gujarat (Ahmedabad) 708,544 216,516 492,028 128,302 392,477 465,782 7,418 473,200 18,828
Haryana (Faridabad) 722,244 259,247 462,997 20,721 111,909 332,968 94,353 427,321 35,676
Jammu, Kashmir & Ladakh (DL, UK & J) 1,335 383 952 318 737 790 0 790 162
Karnataka (Other Than Bengaluru) & Goa (Hubli) 225,928 53,924 172,004 61,174 134,328 165,332 930 166,262 5,742
Kerala & Lakshadweep (Thiruvananthapuram) 163,208 32,396 130,812 21,818 80,425 120,459 5,128 125,587 5,225
Madhya Pradesh & Chattisgarh (Bhopal) 301,427 76,805 224,622 52,352 138,823 201,305 15,259 216,564 8,058
Maharashtra (Excluding Mumbai) (Pune) 532,113 102,223 429,890 44,967 232,155 391,905 18,924 410,829 19,061
Mumbai I (Bandra) 406,316 139,512 266,804 24,537 117,112 196,180 50,681 246,861 19,943
Mumbai II (Thane) 594,802 184,727 410,075 48,616 225,010 334,490 53,408 387,898 22,177
Punjab & Himachal Pradesh (Chandigarh) 330,562 81,990 248,572 119,031 226,657 239,871 2,100 241,971 6,601
Rajasthan (Jaipur) 268,026 100,867 167,159 76,009 148,227 159,282 1,908 161,190 5,969
Tamil Nadu (Excluding Chennai) (Coimbatore) 423,525 95,873 327,652 37,144 175,017 296,038 16,089 312,127 15,525
Telangana (Hyderabad) 400,937 118,753 282,184 66,613 183,993 258,797 10,416 269,213 12,971
Uttar Pradesh (Kanpur) 539,678 224,389 315,289 42,874 172,804 285,199 13,472 298,671 16,618
West Bengal, A&N Islands & Sikkim (Kolkata) 298,144 69,850 228,294 86,956 186,929 212,115 7,374 219,489 8,805
All India 8,732,325 2,690,805 6,041,520 1,376,387 3,730,959 5,362,354 393,475 5,755,829 285,691
Appendix-3(vi)
PF Transfer Claims (2020-21)

Settled
Net in more Closing
days days days
days
Jammu, Kashmir & Ladakh (DL, UK & J) 0 0 0 0 0 0 0 0 0
Karnataka (Other Than Bengaluru) & Goa
(Hubli) 119,462 27,335 92,127 43,566 71,350 88,623 939 89,562 2,565
Mumbai I (Bandra) 356,073 66,467 289,606 52,951 135,211 197,756 76,371 274,127 15,479
Mumbai II (Thane) 422,404 64,481 357,923 126,055 241,994 297,694 49,370 347,064 10,859
North-Eastern Region (Guwahati) 13,405 3,726 9,679 3,146 6,868 8,693 568 9,261 418
Odisha (Bhubaneswar) 66,311 15,022 51,289 27,704 46,148 49,293 936 50,229 1,060
(Coimbatore) 196,571 39,253 157,318 35,885 104,539 142,121 8,440 150,561 6,757
(Kolkata) 164,798 23,401 141,397 64,216 113,839 129,964 7,638 137,602 3,795
All India 5,951,046 1,151,406 4,799,640 1,865,596 3,368,531 4,293,556 338,202 4,631,758 167,882
169
Appendix-3(vii)
170
PF Part Withdrawal Claims (2020-21)
Settled
days days days
days
Bengaluru (Bengaluru) 2,261,352 575,002 1,686,350 954,859 1,327,639 1,583,365 71,204 1,654,569 31,781
Chennai & Puducherry (Chennai) 2,068,663 511,979 1,556,684 865,244 1,168,440 1,463,791 50,286 1,514,077 42,607
Delhi & Uttarakhand (DL, UK & J) 2,665,151 791,374 1,873,777 1,620,562 1,794,412 1,830,892 20,633 1,851,525 22,252
Gujarat (Ahmedabad) 1,405,461 381,277 1,024,184 738,056 962,081 998,177 9,405 1,007,582 16,602
Haryana (Faridabad) 1,407,537 456,595 950,942 478,873 665,190 846,092 68,361 914,453 36,489
Jammu, Kashmir & Ladakh (DL, UK & J) 5,368 1,191 4,177 2,998 3,940 3,966 1 3,967 210
(Hubli) 494,478 96,437 398,041 266,937 353,788 390,399 2,213 392,612 5,429
Maharashtra (Excluding Mumbai) (Pune) 1,389,933 257,944 1,131,989 667,042 957,174 1,083,787 26,271 1,110,058 21,931
Mumbai I (Bandra) 1,392,849 422,457 970,392 602,702 804,621 888,325 53,170 941,495 28,897
Mumbai II (Thane) 1,856,958 482,756 1,374,202 804,399 1,144,670 1,272,858 60,834 1,333,692 40,510
(Coimbatore) 1,079,618 208,531 871,087 494,972 734,647 836,960 20,728 857,688 13,399
Telangana (Hyderabad) 1,429,490 356,750 1,072,740 722,766 947,737 1,036,506 23,954 1,060,460 12,280
Uttar Pradesh (Kanpur) 1,348,179 428,001 920,178 533,831 737,515 865,928 23,470 889,398 30,780
All India 24,084,325 6,095,551 17,988,774 11,511,281 15,344,684 17,132,602 502,003 17,634,605 354,169
Appendix-3(viii)
Pension Claims (2020-21)

Settled
Net in more Closing
days days days
days
Andhra Pradesh (Vijayawada) 13,905 6,219 7,686 1,016 4,782 6,950 451 7,401 285
Bengaluru (Bengaluru) 18,186 8,804 9,382 1,263 4,162 6,982 1,799 8,781 601
Bihar & Jharkhand (Patna) 11,921 3,692 8,229 1,220 4,712 6,319 1,707 8,026 203
Chennai & Puducherry (Chennai) 20,498 8,795 11,703 686 4,363 8,433 2,622 11,055 648
Delhi & Uttarakhand (DL, UK & J) 27,563 10,783 16,780 3,431 10,157 14,364 1,672 16,036 744
Gujarat (Ahmedabad) 35,000 12,286 22,714 2,981 12,442 18,904 3,154 22,058 656
Haryana (Faridabad) 12,718 4,819 7,899 604 2,650 4,860 2,349 7,209 690
(Hubli) 24,590 9,101 15,489 2,349 9,645 14,271 712 14,983 506
(Thiruvananthapuram) 28,915 10,830 18,085 215 1,808 9,135 7,797 16,932 1,153
Madhya Pradesh & Chattisgarh (Bhopal) 21,310 7,765 13,545 1,858 6,025 9,825 3,122 12,947 598
Mumbai I (Bandra) 16,427 6,210 10,217 174 1,493 4,934 3,741 8,675 1,542
Mumbai II (Thane) 13,548 5,921 7,627 329 1,805 3,967 2,674 6,641 986
North-Eastern Region (Guwahati) 5,345 1,614 3,731 81 848 1,956 1,611 3,567 164
Odisha (Bhubaneswar) 11,047 3,232 7,815 1,085 4,189 6,325 1,251 7,576 239
Punjab & Himachal Pradesh (Chandigarh) 14,712 4,576 10,136 1,473 6,101 8,956 845 9,801 335
Rajasthan (Jaipur) 14,095 7,183 6,912 1,480 4,425 6,198 304 6,502 410
(Coimbatore) 33,491 12,465 21,026 1,103 6,297 14,008 5,512 19,520 1,506
Uttar Pradesh (Kanpur) 28,671 11,027 17,644 1,457 7,248 14,543 2,207 16,750 894
(Kolkata) 38,747 11,380 27,367 3,317 13,187 20,084 6,281 26,365 1,002
All India 461,613 170,624 290,989 30,214 123,297 217,117 58,263 275,380 15,609
171
Appendix-3(ix)
172
Pension Withdrawal Benefit Claims (2020-21)
Settled
days days days
days

(Hubli) 180,039 54,597 125,442 41,369 94,144 119,535 978 120,513 4,929
Kerala & Lakshadweep (Thiruvananthapuram) 109,704 30,827 78,877 9,482 40,640 69,159 6,035 75,194 3,683
Mumbai I (Bandra) 349,134 151,001 198,133 14,863 80,037 141,614 38,034 179,648 18,485
Mumbai II (Thane) 524,682 218,722 305,960 28,480 152,271 242,014 42,336 284,350 21,610
Tamil Nadu (Excluding Chennai) (Coimbatore) 353,356 109,404 243,952 21,185 119,030 216,683 13,310 229,993 13,959
All India 7,543,522 3,024,578 4,518,944 966,407 2,632,360 3,916,148 339,759 4,255,907 263,037
Appendix-3(x)
Insurance (EDLI) Claims (2020-21)

Settled
Net in more Closing
days days days
days
Andhra Pradesh (Vijayawada) 2,298 661 1,637 1,188 1,628 1,632 3 1,635 2
Bengaluru (Bengaluru) 2,894 1,441 1,453 892 1,358 1,371 4 1,375 78
Bihar & Jharkhand (Patna) 1,396 686 710 505 689 701 9 710 0
Chennai & Puducherry (Chennai) 2,700 1,263 1,437 670 1,256 1,392 44 1,436 1
Delhi & Uttarakhand (DL, UK & J) 4,280 2,328 1,952 1,250 1,843 1,894 26 1,920 32
Gujarat (Ahmedabad) 6,416 2,832 3,584 2,681 3,515 3,564 9 3,573 11
Haryana (Faridabad) 1,801 872 929 548 887 909 11 920 9
(Hubli) 2,864 1,122 1,742 1,454 1,734 1,736 4 1,740 2
Kerala & Lakshadweep (Thiruvananthapuram) 1,899 901 998 389 878 974 23 997 1
Madhya Pradesh & Chattisgarh (Bhopal) 3,143 1,171 1,972 1,516 1,933 1,957 15 1,972 0
Maharashtra (Excluding Mumbai) (Pune) 4,341 1,579 2,762 2,120 2,726 2,737 9 2,746 16
Mumbai I (Bandra) 586 149 437 151 342 407 19 426 11
Mumbai II (Thane) 726 318 408 239 370 395 12 407 1
North-Eastern Region (Guwahati) 719 304 415 203 387 404 8 412 3
Odisha (Bhubaneswar) 1,282 378 904 582 875 895 7 902 2
Punjab & Himachal Pradesh (Chandigarh) 2,549 689 1,860 1,193 1,779 1,838 9 1,847 13
Rajasthan (Jaipur) 1,996 1,225 771 374 732 748 0 748 23
Tamil Nadu (Excluding Chennai) (Coimbatore) 4,123 1,777 2,346 1,420 2,312 2,328 10 2,338 8
Telangana (Hyderabad) 2,669 973 1,696 1,284 1,666 1,679 16 1,695 1
Uttar Pradesh (Kanpur) 4,218 1,815 2,403 1,405 2,321 2,369 31 2,400 3
West Bengal, A&N Islands & Sikkim (Kolkata) 6,360 2,077 4,283 2,682 4,133 4,218 29 4,247 36
All India 59,264 24,562 34,702 22,746 33,367 34,151 298 34,449 253
173
Appendix-3(xi)
174
Annual Accounts (Unexempted) Updation
Zone Accounts Active Active Settled Settled Inoperative Inoperative Member Member Member Member Member Member
updated Member Members Member Member Member Member Account Account Account Account Account Account
Accounts Account Accounts Accounts Accounts Accounts Balance Balance Balance Balance Balance with Pending 2020-21
with with with with with with with Bal>1000 for
Bal<=0 CB<=0 Bal<=0 Bal<=0 Bal 1-100 Bal Bal 501- Update
101-500 1000
Andhra Pradesh 5,019,284 4,702,692 17,717 290,584 185,180 26,008 489 203,386 178,353 550,368 472,549 3,614,628 22,531
(Vijayawada)
Bengaluru (Bengaluru) 22,025,515 20,659,057 87,639 1,316,617 826,309 49,841 381 914,329 643,344 2,220,267 2,181,075 16,066,500 87,994
Bihar & Jharkhand (Patna) 4,124,200 3,885,948 16,425 204,483 123,783 33,769 543 140,751 153,255 435,557 363,656 3,030,981 45,978
Chennai & Puducherry 17,189,248 16,291,039 34,810 819,883 564,009 78,326 393 599,212 673,409 1,957,797 1,763,201 12,195,629 31,034
(Chennai)
Delhi & Uttarakhand (DL, 22,733,280 21,448,077 74,887 1,220,562 856,477 64,641 568 931,932 848,706 2,444,542 2,357,695 16,150,405 86,621
UK & J)
Gujarat (Ahmedabad) 19,550,581 18,534,451 50,384 948,162 667,747 67,968 667 718,798 729,960 2,356,373 2,199,725 13,545,725 48,094
Haryana (Faridabad) 18,432,652 17,328,362 75,928 1,067,866 733,405 36,424 346 809,679 1,193,620 2,398,862 2,109,529 11,920,962 20,176
Jammu, Kashmir & Ladakh 177,921 177,825 12,536 0 0 96 96 12,632 1,012 4,221 6,692 153,364 3,988
(DL, UK & J)
Karnataka (Other Than 6,149,846 5,772,234 21,508 337,619 198,106 39,993 350 219,964 356,975 791,187 668,166 4,113,554 29,266
Bengaluru) & Goa (Hubli)
Kerala & Lakshadweep 3,796,459 3,491,344 18,734 249,878 163,321 55,237 2,079 184,134 129,778 287,670 254,424 2,940,453 15,711
Madhya Pradesh & 7,831,770 7,364,679 29,639 427,268 284,080 39,823 392 314,111 351,246 909,722 756,871 5,499,820 42,414
Chattisgarh (Bhopal)
Maharashtra (Excluding 18,503,105 17,421,214 66,588 998,326 589,768 83,565 1,205 657,561 982,586 2,472,109 2,059,428 12,331,421 121,002
Mumbai) (Pune)
Mumbai I (Bandra) 12,782,573 12,221,119 29,901 532,160 380,930 29,294 267 411,098 247,886 1,015,640 1,184,158 9,923,791 42,856
Mumbai II (Thane) 16,234,077 15,282,744 61,454 911,035 589,529 40,298 535 651,518 491,089 1,512,816 1,509,418 12,069,236 50,774
North-Eastern Region 1,317,585 1,234,674 7,868 73,499 39,394 9,412 145 47,407 63,759 150,254 103,856 952,309 22,238
(Guwahati)
Odisha (Bhubaneswar) 3,556,432 3,362,732 11,702 163,505 90,756 30,195 357 102,815 123,615 451,976 365,608 2,512,418 22,715
Punjab & Himachal 9,242,419 8,644,733 25,096 559,164 351,792 38,522 458 377,346 476,506 1,094,723 996,807 6,297,037 9,932
Pradesh (Chandigarh)
Rajasthan (Jaipur) 6,448,998 6,112,981 30,797 313,498 226,669 22,519 454 257,920 312,685 856,872 752,585 4,268,936 8,687
Tamil Nadu (Excluding 12,385,439 11,702,827 28,848 589,896 412,477 92,716 881 442,206 720,313 1,726,158 1,345,700 8,151,062 23,244
Chennai) (Coimbatore)
Telangana (Hyderabad) 13,271,751 12,515,861 37,794 708,390 433,333 47,500 640 471,767 427,548 1,338,273 1,273,230 9,760,933 23,580
Uttar Pradesh (Kanpur) 11,470,002 10,692,382 45,731 728,186 447,161 49,434 489 493,381 461,603 1,304,384 1,147,366 8,063,268 68,172
West Bengal, A&N Islands 10,001,216 9,381,208 29,061 534,895 291,961 85,113 1,209 322,231 369,129 1,162,757 981,027 7,166,072 61,850
& Sikkim (Kolkata)
All India 242,244,353 228,228,183 815,047 12,995,476 8,456,187 1,020,694 12,944 9,284,178 9,936,377 27,442,528 24,852,766 170,728,504 888,857
Appendix-3(xii)
SUMMARY OF STATISTICAL ABSTRACT (2020-21)

A. SERVICE AREA
ALL CLAIMS
(In Lakhs.)
NET WORKLOAD 60.42
PROVIDENT FUND CLAIMS
FINAL SETTLEMENT CLAIMS SETTLED 57.56
CLAIMS PENDING 2.86
NET WORKLOAD 179.89
PARTIAL WITHDRAWAL CLAIMS SETTLED 176.35
CLAIMS PENDING 3.54
NET WORKLOAD 48.00
TRANSFER CASES CLAIMS SETTLED 46.31
CLAIMS PENDING 1.68
NET WORKLOAD 288.30
TOTAL CLAIMS SETTLED 280.22
CLAIMS PENDING 8.07
NET WORKLOAD 2.91
MONTHLY PENSION CLAIMS SETTLED 2.75
CLAIMS PENDING 0.16
NET WORKLOAD 45.19

OTHER THAN MONTHLY
PENSION CLAIMS CLAIMS SETTLED 42.56
PENSION
CLAIMS PENDING 2.63
NET WORKLOAD 48.10
TOTAL CLAIMS SETTLED 45.31
CLAIMS PENDING 2.79
NET WORKLOAD 0.35

INSURANCE CLAIMS
CLAIMS SETTLED 0.34
CLAIMS PENDING 0.00
NET WORKLOAD 336.75

GRAND TOTAL
CLAIMS SETTLED 325.88
CLAIMS PENDING 10.87
175
2020-21
ANNUAL STATEMENT OF ACCOUNTS (In lakhs)
YEAR UPDATED DURING THE YEAR PENDING AT THE END OF YEAR
2020-21 2422.44 8.89
ESTABLISHMENTS AND MEMBERS
MEMBERS YEAR ON YEAR GROWTH (%)

YEAR ESTABLISHMENTS (In lakhs)
ESTABLISHMENTS MEMBERS
2020-21 15,96,545 2587.86 18.21 4.49
B. REVENUE STATEMENTS
CONTRIBUTION COLLECTED (During the year)
SCHEME 2020-21
(`` in cr.)
Provident Fund
Unexempted 130,675.45
Total 130,675.45
Pension Fund
Employee’s / Employer’s Share 44,009.53
Government’s Share 6,552.48
Total 50,562.01
Insurance Fund
Employer’s Share 2,185.16
Total 2,185.16
Grand Total 183,422.62
PAYMENTS MADE (UNEXEMPTED)

2020-21
(During the year) (`` in cr.)
Provident Fund 91,187.54
Pension Fund 20,417.00
Insurance Fund 854.91
Total 112,459.45
ADMINISTRATION ACCOUNT (EPF SCHEME) (`` in cr.)

YEAR INCOME EXPENDITURE BALANCE
2020-21 5641.25 3811.73 1829.53
176
C. COMPLIANCE ACTION
ASSESSMENTS DURING THE YEAR 2020-21
PARTICULARS UNDER SECTION 7A UNDER SECTION 14B Total
Workload 17239 57364 74603

Disposed 4285 32432 36717
Pending 12954 24932 37886
ARREARS TO BE RECOVERED (2020-21) (`` in cr.)

TYPE OF DUES Workload Realised Closing Balance
a. Provident Fund 6952.85 976.91 5975.94
b. EPF Admn. & Inspection Charges 519.35 49.48 469.87
c. Pension Fund 3566.48 437.43 3129.05
d. Insurance Fund 290.98 38.43 252.55
EDLI Administration & Inspection
e.
Charges 11.39 1.50 9.89
f. TOTAL (a to e) 11341.05 1503.75 9837.30
g. Penal Damages and Interest 3783.91 449.31 3334.61
h. Exempted Sector 1441.09 125.89 1315.20
GRAND TOTAL (f&h) 12,782.14 1,629.64 11,152.50
D. MANPOWER
GROUP STATUS 2020-21
SANCTIONED 1467
GROUP A IN-POSITION 826
SHORTFALL 641
SANCTIONED 7693
GROUP B IN-POSITION 3419
SHORTFALL 4274
SANCTIONED 14913
GROUP C
IN-POSITION 9963
(including erstwhile Group D)
SHORTFALL 4951
SANCTIONED 24073
TOTAL IN-POSITION 14208
SHORTFALL 9866
177
2020-21
Appendix-4(i)
Assessed Arrears under EPF Scheme in Unexempted Sector as on 31.03.2021 (` in cr.)

Zone Workload Collection made Closing Balance
EPF Dues EPF Total EPF Dues EPF Total EPF Dues EPF Total
Admin Admin Admin
& Insp. & Insp. & Insp.
Charges Charges Charges
Andhra Pradesh (Vijayawada) 125.35 9.32 134.67 18.07 1.08 19.14 107.28 8.24 115.52
Bengaluru (Bengaluru) 568.65 32.68 601.33 134.05 6.60 140.65 434.60 26.09 460.69
Bihar & Jharkhand (Patna) 100.47 7.50 107.98 19.95 1.44 21.39 80.53 6.06 86.59
Chennai & Puducherry (Chennai) 396.32 26.35 422.67 62.94 3.21 66.15 333.38 23.13 356.52
Delhi & Uttarakhand (DL, UK & J) 873.58 50.08 923.67 64.85 2.71 67.56 808.73 47.38 856.11
Gujarat (Ahmedabad) 141.61 12.46 154.07 32.48 1.77 34.25 109.13 10.69 119.82
Haryana (Faridabad) 258.03 15.64 273.67 66.74 2.95 69.69 191.29 12.69 203.98
Jammu, Kashmir & Ladakh (DL, 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
UK & J)
Karnataka (Other Than Bengaluru) 124.55 8.18 132.73 23.79 1.32 25.11 100.76 6.86 107.61
& Goa (Hubli)
Kerala & Lakshadweep 334.94 24.38 359.32 25.84 1.05 26.88 309.11 23.33 332.43
Madhya Pradesh & Chattisgarh 247.06 18.60 265.66 35.87 1.83 37.70 211.19 16.77 227.96
(Bhopal)
Maharashtra (Excluding Mumbai) 749.12 34.02 783.13 53.19 2.53 55.72 695.92 31.49 727.41
(Pune)
Mumbai I (Bandra) 217.51 73.14 290.65 3.89 0.27 4.16 213.62 72.87 286.49
Mumbai II (Thane) 362.28 31.01 393.29 44.95 2.16 47.12 317.32 28.85 346.17
North-Eastern Region (Guwahati) 56.05 4.25 60.29 25.43 2.49 27.93 30.62 1.75 32.37
Odisha (Bhubaneswar) 448.35 31.49 479.84 19.55 0.90 20.45 428.80 30.59 459.39
Punjab & Himachal Pradesh 238.00 18.56 256.56 94.37 5.13 99.50 143.63 13.43 157.06
(Chandigarh)
Rajasthan (Jaipur) 93.63 7.09 100.72 24.76 1.84 26.60 68.87 5.25 74.12
Tamil Nadu (Excluding Chennai) 314.04 20.80 334.84 91.22 4.07 95.29 222.82 16.73 239.55
(Coimbatore)
Telangana (Hyderabad) 519.16 36.55 555.71 55.09 1.92 57.01 464.07 34.63 498.70
Uttar Pradesh (Kanpur) 457.14 30.75 487.89 50.18 2.38 52.56 406.96 28.36 435.33
West Bengal, A&N Islands & 327.01 26.50 353.51 29.71 1.82 31.52 297.30 24.69 321.99
Sikkim (Kolkata)
All India 6,952.85 519.35 7,472.20 976.91 49.48 1,026.39 5,975.94 469.87 6,445.81
178
Appendix -4(ii)
Assessed Arrears under EPS in Unexempted Sector as on 31.03.2021 (`` in cr.)
Andhra Pradesh (Vijayawada) 80.67 10.38 70.29
Bengaluru (Bengaluru) 306.37 66.31 240.06
Bihar & Jharkhand (Patna) 78.22 13.80 64.41
Chennai & Puducherry (Chennai) 212.45 28.51 183.94
Delhi & Uttarakhand (DL, UK & J) 428.97 23.43 405.54
Gujarat (Ahmedabad) 79.13 13.48 65.65
Haryana (Faridabad) 138.84 35.28 103.56
Jammu, Kashmir & Ladakh (DL, UK & J) 0.00 0.00 0.00
Karnataka (Other Than Bengaluru) & Goa (Hubli) 62.13 11.91 50.23
Kerala & Lakshadweep (Thiruvananthapuram) 168.69 11.88 156.81
Madhya Pradesh & Chattisgarh (Bhopal) 141.64 14.85 126.79
Maharashtra (Excluding Mumbai) (Pune) 281.96 21.41 260.55
Mumbai I (Bandra) 89.03 1.59 87.44
Mumbai II (Thane) 179.16 17.55 161.61
North-Eastern Region (Guwahati) 23.09 7.17 15.93
Odisha (Bhubaneswar) 242.69 10.23 232.47
Punjab & Himachal Pradesh (Chandigarh) 116.58 42.54 74.04
Rajasthan (Jaipur) 47.84 12.75 35.09
Tamil Nadu (Excluding Chennai) (Coimbatore) 171.44 37.69 133.75
Telangana (Hyderabad) 280.81 22.36 258.45
Uttar Pradesh (Kanpur) 246.55 19.52 227.03
West Bengal, A&N Islands & Sikkim (Kolkata) 190.23 14.81 175.43
All India 3,566.48 437.43 3,129.05
179
2020-21
Appendix-4(iii)
Assessed Arrears under EDLI Scheme in Unexempted Sector as on 31.03.2021 (`` in cr.)
EDLI EDLI Total EDLI EDLI Total EDLI EDLI Total

Dues Admin. Dues Admin. Dues Admin.
& Insp. & Insp. & Insp.
Charges Charges Charges
Andhra Pradesh (Vijayawada) 4.53 0.18 4.71 1.05 0.03 1.08 3.48 0.15 3.63
Bengaluru (Bengaluru) 18.93 0.32 19.25 2.85 0.05 2.90 16.08 0.28 16.35
Bihar & Jharkhand (Patna) 5.64 0.38 6.02 0.86 0.06 0.92 4.79 0.32 5.10
Chennai & Puducherry (Chennai) 19.93 1.39 21.32 1.57 0.09 1.65 18.37 1.30 19.67
Delhi & Uttarakhand (DL, UK & J) 33.21 0.64 33.85 1.83 0.08 1.91 31.39 0.56 31.95
Gujarat (Ahmedabad) 5.73 0.27 6.00 1.14 0.06 1.20 4.59 0.21 4.80
Haryana (Faridabad) 10.69 0.44 11.13 2.47 0.06 2.54 8.21 0.38 8.59
Jammu, Kashmir & Ladakh (DL, 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
UK & J)
Karnataka (Other Than Bengaluru) 4.34 0.29 4.63 0.81 0.08 0.89 3.53 0.21 3.74
& Goa (Hubli)
Kerala & Lakshadweep 10.70 0.44 11.14 0.69 0.03 0.72 10.01 0.41 10.42
Madhya Pradesh & Chattisgarh 12.94 0.35 13.29 3.44 0.05 3.49 9.50 0.30 9.80
(Bhopal)
Maharashtra (Excluding Mumbai) 29.43 2.10 31.53 3.57 0.11 3.68 25.85 1.99 27.84
(Pune)
Mumbai I (Bandra) 14.58 0.10 14.67 0.09 0.01 0.10 14.49 0.09 14.58
Mumbai II (Thane) 12.11 0.30 12.41 1.52 0.05 1.57 10.60 0.25 10.84
North-Eastern Region (Guwahati) 1.74 0.04 1.79 0.54 0.01 0.54 1.21 0.04 1.24
Odisha (Bhubaneswar) 15.33 0.30 15.62 0.61 0.02 0.63 14.72 0.28 14.99
Punjab & Himachal Pradesh 16.92 0.50 17.41 4.16 0.16 4.32 12.76 0.33 13.09
(Chandigarh)
Rajasthan (Jaipur) 2.80 0.34 3.13 0.95 0.12 1.07 1.85 0.21 2.06
Tamil Nadu (Excluding Chennai) 10.70 0.94 11.64 2.05 0.29 2.34 8.65 0.65 9.30
(Coimbatore)
Telangana (Hyderabad) 17.92 0.45 18.38 2.08 0.04 2.12 15.84 0.42 16.26
Uttar Pradesh (Kanpur) 25.71 0.98 26.69 4.99 0.07 5.07 20.72 0.91 21.63
West Bengal, A&N Islands & Sikkim 17.10 0.66 17.76 1.16 0.04 1.20 15.94 0.62 16.56
(Kolkata)
All India 290.98 11.39 302.37 38.43 1.50 39.93 252.55 9.89 262.44
180
Appendix – 4(iv)
Breakup of Arrears in Public, Private and Cooperative Sector (Unexempted) as on 31.03.2021

(All Three Schemes) (`` in cr.)
Zone Public Sector Private Cooperative Total
Sector Sector Demand
Andhra Pradesh (Vijayawada) 15.20 173.37 0.88 189.45
Bengaluru (Bengaluru) 160.34 556.76 0.00 717.09
Bihar & Jharkhand (Patna) 61.13 94.12 0.86 156.11
Chennai & Puducherry (Chennai) 90.93 432.51 36.69 560.12
Delhi & Uttarakhand (DL, UK & J) 72.57 1,221.03 0.00 1,293.60
Gujarat (Ahmedabad) 7.92 182.15 0.21 190.27
Haryana (Faridabad) 1.55 314.57 0.00 316.12
Jammu, Kashmir & Ladakh (DL, UK & J) 0.00 0.00 0.00 0.00
Karnataka (Other Than Bengaluru) & Goa 15.36 144.18 2.04 161.58
(Hubli)
Kerala & Lakshadweep 72.25 389.47 37.95 499.66
Madhya Pradesh & Chattisgarh (Bhopal) 136.77 226.28 1.49 364.54
Maharashtra (Excluding Mumbai) (Pune) 35.14 806.85 173.81 1,015.80
Mumbai I (Bandra) 121.04 267.46 0.00 388.50
Mumbai II (Thane) 2.39 516.24 0.00 518.63
North-Eastern Region (Guwahati) 33.30 15.38 0.86 49.54
Odisha (Bhubaneswar) 575.16 95.68 36.01 706.85
Punjab & Himachal Pradesh (Chandigarh) 46.81 196.71 0.68 244.20
Rajasthan (Jaipur) 0.87 109.98 0.43 111.27
Tamil Nadu (Excluding Chennai) 45.98 311.40 25.23 382.60
(Coimbatore)
Telangana (Hyderabad) 7.69 764.87 0.85 773.41
Uttar Pradesh (Kanpur) 92.82 564.66 26.51 683.98
West Bengal, A&N Islands & Sikkim 39.29 474.15 0.53 513.97
(Kolkata)
All India 1,634.52 7,857.79 345.00 9,837.30
181
2020-21
Appendix – 4(v)
Summary of Defaulting Unexempted Establishments with dues of ` 50 lakhs and above as on

31.03.2021
No. of Defaulting Amount of default
Zone
Establishments (`` in cr.)
Andhra Pradesh (Vijayawada) 38 67.29
Bengaluru (Bengaluru) 148 498.71
Bihar & Jharkhand (Patna) 35 58.30
Chennai & Puducherry (Chennai) 187 226.85
Delhi & Uttarakhand (DL, UK & J) 196 1,071.14
Gujarat (Ahmedabad) 57 95.16
Haryana (Faridabad) 62 185.92
Jammu, Kashmir & Ladakh (DL, UK & J) 0 0.00
Karnataka (Other Than Bengaluru) & Goa (Hubli) 42 40.63
Kerala & Lakshadweep (Thiruvananthapuram) 151 258.21
Madhya Pradesh & Chattisgarh (Bhopal) 75 254.20
Maharashtra (Excluding Mumbai) (Pune) 209 805.92
Mumbai I (Bandra) 30 162.58
Mumbai II (Thane) 73 194.65
North-Eastern Region (Guwahati) 7 28.96
Odisha (Bhubaneswar) 39 62.54
Punjab & Himachal Pradesh (Chandigarh) 56 145.15
Rajasthan (Jaipur) 27 68.07
Tamil Nadu (Excluding Chennai) (Coimbatore) 125 198.98
Telangana (Hyderabad) 146 550.29
Uttar Pradesh (Kanpur) 94 433.63
West Bengal, A&N Islands & Sikkim (Kolkata) 151 379.96
All India 1,948 5,787.13
182
Appendix – 4(vi)
Summary of Defaulting Exempted Establishments with dues of ` 50 lakhs and above as on

31.03.2021
No. of Defaulting Amount of default
Zone
Establishments (`` in cr.)
Andhra Pradesh (Vijayawada) 1 14.33
Bengaluru (Bengaluru) 3 38.93
Bihar & Jharkhand (Patna) 4 124.69
Chennai & Puducherry (Chennai) 7 10.74
Delhi & Uttarakhand (DL, UK & J) 10 232.38
Gujarat (Ahmedabad) 5 5.76
Haryana (Faridabad) 3 15.75
Jammu, Kashmir & Ladakh (DL, UK & J) 0 0.00
Karnataka (Other Than Bengaluru) & Goa (Hubli) 0 0.00
Kerala & Lakshadweep (Thiruvananthapuram) 1 2.26
Madhya Pradesh & Chattisgarh (Bhopal) 9 13.83
Maharashtra (Excluding Mumbai) (Pune) 6 84.72
Mumbai I (Bandra) 2 14.35
Mumbai II (Thane) 4 8.36
North-Eastern Region (Guwahati) 1 9.50
Odisha (Bhubaneswar) 1 2.97
Punjab & Himachal Pradesh (Chandigarh) 1 0.01
Rajasthan (Jaipur) 3 115.41
Tamil Nadu (Excluding Chennai) (Coimbatore) 0 0.00
Telangana (Hyderabad) 5 62.32
Uttar Pradesh (Kanpur) 4 6.57
West Bengal, A&N Islands & Sikkim (Kolkata) 28 108.12
All India 98 870.99
183
2020-21
Appendix – 4(vii)
Initiation and disposal of Assessment Cases under Section 7A of the Act during 2020-21
Cases for Cases Cases Cases

Disposal
disposal initiated Total disposed pending
Zone in terms
as on during the Workload by issue of as on
of %
01.04.2019 year final orders 31.03.2020
Andhra Pradesh (Vijayawada) 132 21 153 50 32.68 103

Bengaluru (Bengaluru) 328 179 507 210 41.42 297
Bihar & Jharkhand (Patna) 777 42 819 125 15.26 694
Chennai & Puducherry (Chennai) 1,685 93 1,778 339 19.07 1,439
Delhi & Uttarakhand (DL, UK & J) 917 260 1,177 413 35.09 764
Gujarat (Ahmedabad) 823 37 860 151 17.56 709
Haryana (Faridabad) 473 119 592 164 27.70 428
Jammu, Kashmir & Ladakh (DL, UK
& J) 0 0 0 0 0
Karnataka (Other Than Bengaluru)
& Goa (Hubli) 383 109 492 182 36.99 310
(Thiruvananthapuram) 278 133 411 183 44.53 228
Madhya Pradesh & Chattisgarh
(Bhopal) 886 72 958 217 22.65 741
Maharashtra (Excluding Mumbai)
(Pune) 1,453 131 1,584 249 15.72 1,335
Mumbai I (Bandra) 318 15 333 33 9.91 300
Mumbai II (Thane) 508 35 543 119 21.92 424
North-Eastern Region (Guwahati) 75 4 79 25 31.65 54
Odisha (Bhubaneswar) 169 53 222 83 37.39 139
(Chandigarh) 1,617 132 1,749 473 27.04 1,276
Rajasthan (Jaipur) 393 24 417 109 26.14 308
(Coimbatore) 1,061 478 1,539 651 42.30 888
Telangana (Hyderabad) 323 63 386 104 26.94 282
Uttar Pradesh (Kanpur) 1,797 121 1,918 295 15.38 1,623
(Kolkata) 670 52 722 110 15.24 612
All India 15,066 2,173 17,239 4,285 24.86 12,954
184
Appendix – 4(viii)
Periodicity of Pending 7A Cases
Periodicity As on 31.03.2021 As on 31.03.2020
Less than Six Months 1508 5,462
Six Months to One Year 919 3,297
One Year to Three Years 7820 3,794
Over Three Years 2707 2,491
Total 12954 15,044
185
2020-21
Appendix – 4(ix)
Levy of Interest u/s 7Q in respect of all three Schemes (Unexempted) as on 31.03.2021 (` in cr.)
Zone Total Collection % of Collection Closing Balance

Workload made during made as on 31.03.2021
the year
Delhi & Uttarakhand (DL, UK & J) 136.43 15.41 11.30 121.02
(Hubli)
Maharashtra (Excluding Mumbai) (Pune) 120.84 14.07 11.64 106.78
Mumbai I (Bandra) 44.51 1.37 3.08 43.14
Mumbai II (Thane) 39.33 7.09 18.02 32.24
(Coimbatore)
(Kolkata)
All India 1,423.95 201.43 14.15 1,222.52
186
Appendix – 4(x)
Cases of Levy of Damages u/s 14B (Unexempted) 2020-21
Zone Total Cases disposed Disposal in Cases

Workload by issue of final terms of % pending
orders as on
31.03.2021
Andhra Pradesh (Vijayawada) 553 274 49.55 279
Bengaluru (Bengaluru) 2,696 2,011 74.59 685
Bihar & Jharkhand (Patna) 10,072 3,348 33.24 6,724
Chennai & Puducherry (Chennai) 8,670 6,071 70.02 2,599
Delhi & Uttarakhand (DL, UK & J) 5,930 3,717 62.68 2,213
Gujarat (Ahmedabad) 1,958 920 46.99 1,038
Haryana (Faridabad) 676 454 67.16 222
Jammu, Kashmir & Ladakh (DL, UK & J) 0 0 0
Karnataka (Other Than Bengaluru) & Goa 1,889 1,479 78.30 410
(Hubli)
Kerala & Lakshadweep (Thiruvananthapuram) 3,377 1,512 44.77 1,865
Madhya Pradesh & Chattisgarh (Bhopal) 1,640 868 52.93 772
Maharashtra (Excluding Mumbai) (Pune) 2,139 749 35.02 1,390
Mumbai I (Bandra) 890 262 29.44 628
Mumbai II (Thane) 1,618 720 44.50 898
North-Eastern Region (Guwahati) 356 109 30.62 247
Odisha (Bhubaneswar) 1,548 591 38.18 957
Punjab & Himachal Pradesh (Chandigarh) 2,493 1,436 57.60 1,057
Rajasthan (Jaipur) 1,243 720 57.92 523
Tamil Nadu (Excluding Chennai) (Coimbatore) 5,799 5,112 88.15 687
Telangana (Hyderabad) 1,221 782 64.05 439
Uttar Pradesh (Kanpur) 1,366 739 54.10 627
West Bengal, A&N Islands & Sikkim (Kolkata) 1,230 558 45.37 672
All India 57,364 32,432 56.54 24,932
187
2020-21
Appendix – 4(xi)
Levy of damages u/s 14B in respect of all three Schemes (Unexempted)

as on 31.03.2021 (`` in cr.)
Zone Total Collection made % of Closing
Workload during the year Collection Balance as on
made 31.03.2021
Delhi & Uttarakhand (DL, UK & J) 196.23 22.41 11.42 173.82
(Hubli)
Maharashtra (Excluding Mumbai) (Pune) 224.21 16.02 7.15 208.19
Mumbai I (Bandra) 41.16 0.74 1.80 40.42
Mumbai II (Thane) 111.46 7.28 6.54 104.17
(Coimbatore)
(Kolkata)
All India 2,359.96 247.87 10.50 2,112.09
188
Appendix – 4(xii)
Status of Attachment/Sale of Property/Arrest of Defaulters - Unexempted as on 31.03.2021
Type of Coercive Action No. of Cases Amount Recovered

(in lakhs)
Bank Accounts Attached 10,821 16,875.50
Movable Property Attached 27 664.53
Immovable Property Attached 82 198.16
Arrest of Defaulters 2 3.56
Public Auctions of Movable Property 4 654.84
Public Auctions of Immovable Property 2 0.00
Total 10,938 18,396.59
189
2020-21
Appendix – 4(xiii)
Prosecution Cases under Section 14 of the Act (Unexempted) as on 31.03.2021 (EPF Scheme)
Zone Workload Cases Decided Total
pendency
Convicted Acquitted Discharged Admonished Withdrawn Total
cases
decided
Andhra Pradesh (Vijayawada) 136 0 0 0 0 0 0 136
Bengaluru (Bengaluru) 214 0 1 5 0 1 7 207
Bihar & Jharkhand (Patna) 355 0 0 0 0 0 0 355
Chennai & Puducherry 511 0 0 0 0 0 0 511

(Chennai)
Delhi & Uttarakhand (DL, UK 366 0 0 0 0 0 0 366

& J)
Gujarat (Ahmedabad) 1,579 4 0 88 0 0 92 1,487
Haryana (Faridabad) 339 0 0 0 0 0 0 339
Jammu, Kashmir & Ladakh (DL, 0 0 0 0 0 0 0 0

UK & J)
Karnataka (Other Than 586 6 0 9 0 0 15 571

Kerala & Lakshadweep 679 2 1 0 0 0 3 676

Madhya Pradesh & Chattisgarh 386 22 0 1 0 0 23 363

(Bhopal)
Maharashtra (Excluding 2,617 0 0 0 0 0 0 2,617

Mumbai) (Pune)
Mumbai I (Bandra) 363 0 0 0 0 0 0 363
Mumbai II (Thane) 674 0 0 28 0 0 28 646
North-Eastern Region 663 0 0 0 0 0 0 663

(Guwahati)
Odisha (Bhubaneswar) 1,241 0 0 0 0 0 0 1,241
Punjab & Himachal Pradesh 401 78 0 0 0 0 78 323

(Chandigarh)
Rajasthan (Jaipur) 40 1 2 5 0 0 8 32
Tamil Nadu (Excluding Chennai) 845 18 0 0 0 0 18 827

(Coimbatore)
Telangana (Hyderabad) 569 0 0 0 0 0 0 569
Uttar Pradesh (Kanpur) 392 12 0 0 0 0 12 380
West Bengal, A&N Islands & 2,618 0 0 0 0 0 0 2,618

Sikkim (Kolkata)
All India 15,574 143 4 136 0 1 284 15,290
190
Appendix – 4(xiv)
Prosecution Cases under Section 14 of the Act (Unexempted) as on 31.03.2021 (Pension

Scheme)
pendency
cases
decided
Chennai & Puducherry 462 0 0 0 0 0 0 462

(Chennai)
Delhi & Uttarakhand (DL, UK 248 0 0 0 0 0 0 248

& J)
Gujarat (Ahmedabad) 696 4 0 88 0 0 92 604

UK & J)



(Bhopal)
Maharashtra (Excluding 2,313 0 0 0 0 0 0 2,313

Mumbai) (Pune)
Mumbai I (Bandra) 179 0 0 0 0 0 0 179
Mumbai II (Thane) 562 0 0 23 0 0 23 539
North-Eastern Region 489 0 0 0 0 0 0 489

(Guwahati)
Odisha (Bhubaneswar) 684 0 0 0 0 0 0 684

(Chandigarh)

(Coimbatore)

Sikkim (Kolkata)
All India 10,114 77 0 125 0 0 202 9,912
191
2020-21
Appendix – 4(xv)
Prosecution Cases under Section 14 of the Act (Unexempted) as on 31.03.2021 (EDLI Scheme)
pendency
cases
decided
Chennai & Puducherry (Chennai) 486 0 0 0 0 0 0 486
Delhi & Uttarakhand (DL, UK & J) 348 0 0 0 0 0 0 348
Gujarat (Ahmedabad) 771 4 0 88 0 0 92 679

UK & J)



(Bhopal)
Maharashtra (Excluding Mumbai) 2,219 0 0 0 0 0 0 2,219

(Pune)
Mumbai I (Bandra) 200 0 0 0 0 0 0 200
Mumbai II (Thane) 554 0 0 23 0 0 23 531
North-Eastern Region (Guwahati) 581 0 0 0 0 0 0 581
Odisha (Bhubaneswar) 824 0 0 0 0 0 0 824

(Chandigarh)

(Coimbatore)

Sikkim (Kolkata)
All India 10,354 77 0 125 0 0 202 10,152
192
Appendix – 4(xvi)
Cases before the Police Authorities under Section 406/409 of IPC (Unexempted) as on 31.03.2021
Zone Workload Cases Challans Filed FIRs pending
dropped by by Police in with Police at
Police Court the end of the
year
Andhra Pradesh (Vijayawada) 9 0 0 9
Bengaluru (Bengaluru) 244 0 0 244
Bihar & Jharkhand (Patna) 51 0 0 51
Chennai & Puducherry (Chennai) 1,370 0 0 1,370
Delhi & Uttarakhand (DL, UK & J) 58 0 0 58
Gujarat (Ahmedabad) 159 0 0 159
Haryana (Faridabad) 3 0 0 3
Jammu, Kashmir & Ladakh (DL, UK & J) 0 0 0 0
Karnataka (Other Than Bengaluru) & Goa 177 5 0 172
(Hubli)
Kerala & Lakshadweep (Thiruvananthapuram) 190 0 0 190
Madhya Pradesh & Chattisgarh (Bhopal) 3 0 0 3
Maharashtra (Excluding Mumbai) (Pune) 85 0 0 85
Mumbai I (Bandra) 9 0 0 9
Mumbai II (Thane) 108 0 0 108
North-Eastern Region (Guwahati) 2 0 0 2
Odisha (Bhubaneswar) 114 0 0 114
Punjab & Himachal Pradesh (Chandigarh) 57 0 0 57
Rajasthan (Jaipur) 19 0 0 19
Tamil Nadu (Excluding Chennai) (Coimbatore) 288 0 0 288
Telangana (Hyderabad) 109 0 0 109
Uttar Pradesh (Kanpur) 16 0 13 3
West Bengal, A&N Islands & Sikkim (Kolkata) 717 0 0 717
All India 3,788 5 13 3,770
193
2020-21
Appendix – 4(xvii)
Cases before various Courts under Section 406/409 of IPC (Unexempted) as on 31.03.2021
Cases disposed during the year Total
Zone Workload Dismissed / Total Cases pendency
Convicted Acquitted in Courts
Discharged Decided
Andhra Pradesh (Vijayawada) 68 0 0 0 0 68

Bengaluru (Bengaluru) 29 0 0 0 0 29
Bihar & Jharkhand (Patna) 31 0 0 0 0 31
Chennai & Puducherry (Chennai) 0 0 0 0 0 0
Delhi & Uttarakhand (DL, UK & J) 0 0 0 0 0 0
Gujarat (Ahmedabad) 772 0 0 0 0 772
Haryana (Faridabad) 0 0 0 0 0 0
Jammu, Kashmir & Ladakh (DL, UK &
J) 0 0 0 0 0 0
Karnataka (Other Than Bengaluru) &
Goa (Hubli) 48 0 0 0 0 48
(Thiruvananthapuram) 11 0 0 0 0 11
Madhya Pradesh & Chattisgarh
(Bhopal) 3 0 0 0 0 3
Maharashtra (Excluding Mumbai)
(Pune) 46 0 0 0 0 46
Mumbai I (Bandra) 389 0 0 0 0 389
Mumbai II (Thane) 12 0 0 0 0 12
North-Eastern Region (Guwahati) 0 0 0 0 0 0
Odisha (Bhubaneswar) 49 0 0 0 0 49
(Chandigarh) 7 0 0 0 0 7
Rajasthan (Jaipur) 58 0 0 0 0 58
(Coimbatore) 0 0 0 0 0 0
Telangana (Hyderabad) 14 0 0 0 0 14
Uttar Pradesh (Kanpur) 0 0 0 0 0 0
(Kolkata) 143 1 0 0 1 142
All India 1,680 1 0 0 1 1,679
194
Appendix – 4(xviii)
Total Arrears in Exempted Sector as on 31.03.2021 (`` in cr.)
Realised during Closing

Zone Workload
the year Balance
Andhra Pradesh (Vijayawada) 15.19 0.01 15.18
Bengaluru (Bengaluru) 93.69 10.86 82.83
Bihar & Jharkhand (Patna) 125.70 0.00 125.70
Chennai & Puducherry (Chennai) 31.48 0.00 31.48
Delhi & Uttarakhand (DL, UK & J) 233.08 0.05 233.03
Gujarat (Ahmedabad) 19.42 0.00 19.42
Haryana (Faridabad) 16.07 0.01 16.06
Karnataka (Other Than Bengaluru) & Goa (Hubli) 1.02 0.73 0.29
Kerala & Lakshadweep (Thiruvananthapuram) 11.16 2.59 8.57
Madhya Pradesh & Chattisgarh (Bhopal) 17.74 0.93 16.81
Maharashtra (Excluding Mumbai) (Pune) 109.71 24.03 85.69
Mumbai I (Bandra) 15.69 0.50 15.19
Mumbai II (Thane) 21.13 2.01 19.12
North-Eastern Region (Guwahati) 9.50 0.00 9.50
Odisha (Bhubaneswar) 13.66 0.00 13.66
Punjab & Himachal Pradesh (Chandigarh) 1.23 0.11 1.12
Rajasthan (Jaipur) 120.95 4.78 116.17
Tamil Nadu (Excluding Chennai) (Coimbatore) 2.33 1.06 1.27
Telangana (Hyderabad) 402.09 69.67 332.42
Uttar Pradesh (Kanpur) 19.10 0.35 18.76
West Bengal, A&N Islands & Sikkim (Kolkata) 161.15 8.20 152.94
All India 1,441.09 125.89 1,315.20
195
2020-21
Appendix – 4(xix)
STATES WITH MAJOR PORTION OF ARREARS IN EXEMPTED SECTORS AS ON 31.03.2021

(`` in cr.)
Realised during Closing Percentage

State Workload
the year Balance of Total
Telangana 402.09 69.67 332.42 25.27
Delhi 213.77 0.05 213.72 16.25
West Bengal & Sikkim 161.05 8.20 152.84 11.62
Jharkhand 122.48 0.00 122.48 9.31
Maharashtra 146.53 26.54 120.00 9.12
Sub-Total 1045.91 104.46 941.46 71.58
Rest of the States 395.17 21.43 373.75 28.42
All India (Total Arrears) 1441.09 125.89 1315.20 100.00
196
Appendix-5(i)
Contribution and Payment of all three Schemes (2020-21) (Unexempted) (`` in cr.)
ZONE Total EPF Total EPF Total EPS Total EPS Total EDLI Total Total Total
Contribution Payment Contribution Payment Contribution EDLI Contribution Payment
Payment
ANDHRA PRADESH 2,431.56 2,545.77 990.05 722.08 55.98 37.33 3,477.59 3,305.18
(VIJAYWADA)
TELANGANA (HYDERABAD) 8,654.13 5,722.32 2,481.33 922.25 117.56 43.99 11,253.02 6,688.56
BENGALURU 19,026.73 10,196.01 5,070.10 1,390.90 190.89 40.34 24,287.72 11,627.25
KARNATAKA & GOA (HUBLI) 3,646.78 2,741.06 1,164.39 871.44 62.37 45.08 4,873.54 3,657.58
BIHAR & JHARKHAND 2,230.27 1,530.86 1,154.31 731.33 66.56 16.15 3,451.14 2,278.34
(PATNA)
CHENNAI & PUDUCHERRY 9,246.17 7,211.26 3,033.44 1,026.20 130.54 35.02 12,410.15 8,272.48
(CHENNAI)
TAMIL NADU (COIMBATORE) 3,107.44 4,093.92 1,497.65 1,220.50 77.74 46.76 4,682.83 5,361.18
Delhi & Uttarakhand (DL, UK 11,301.64 8,002.94 3,622.34 1,258.08 176.21 50.05 15,100.19 9,311.07
& J)
GUJARAT (AHMEDABAD) 8,841.33 5,027.83 2,717.55 1,444.93 151.08 94.55 11,709.96 6,567.31
HARYANA (FARIDABAD) 7,319.31 4,742.97 2,376.62 855.58 123.06 22.73 9,818.99 5,621.28
KERALA &LAKSHADWEEP 2,571.99 2,868.94 1,175.03 1,141.51 55.51 20.55 3,802.53 4,031.00
(THIRUVANANTHAPURAM)
MP & CHH (BHOPAL) 3,166.00 3,253.78 1,350.30 822.82 75.87 49.46 4,592.17 4,126.06
MUMBAI-1 (BANDRA) 11,322.68 5,204.96 3,772.60 533.64 143.47 14.47 15,238.75 5,753.07
MUMBAI-2 (THANE) 9,311.28 6,541.71 3,065.70 1,127.73 158.18 11.76 12,535.16 7,681.20
MAHARASHTRA (PUNE) 9,904.27 6,713.86 3,330.94 1,923.93 188.75 88.16 13,423.96 8,725.95
NER (GUWAHATI) 802.29 700.50 339.68 190.68 19.95 12.87 1,161.92 904.05
ODISHA (BHUBANESHWAR) 1,460.01 1,353.86 670.80 434.42 37.16 19.74 2,167.97 1,808.02
PUNJAB & HIMACHAL 3,108.86 3,249.13 1,237.01 767.06 72.93 40.44 4,418.80 4,056.63
PRADESH (CHANDIGARH)
RAJASTHAN (JAIPUR) 2,183.71 1,995.60 924.20 513.20 48.16 19.79 3,156.07 2,528.59
UTTAR PRADESH (KANPUR) 5,111.17 3,929.94 2,009.79 1,260.09 111.49 65.22 7,232.45 5,255.25
WB, A&N ISLANDS & SIKKIM 3,957.99 3,551.85 1,925.36 1,258.43 113.93 80.46 5,997.28 4,890.74
(KOLKATA)
Jammu & Kashmir (DL, UK 1,969.82 8.48 100.36 0.20 7.76 0.00 2,077.94 8.68
& J)
TOTAL 130,675.45 91,187.54 44,009.53 20,417.00 2,185.16 854.91 176,870.14 112,459.45
197
Appendix – 5(ii)
198
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - EPF (EMPLOYEES’ PROVIDENT FUND) A/C 05 - HOLDING
AS ON 31.03.2021 (in crores)
2020-21
Category/ LESS 6 - 6.5 6.5-7 7- 7.5 7.5-8 8-8.5 8.5-9.0 9-9.5 9.5-10 10 to 11 to 12 to 13 to Grand
Coupon THAN 6 11 12 13 14 Total
CTG 1,104.87 1,712.07 8,458.70 24,731.45 27,693.80 72,193.52 7,377.08 4,693.33 0.00 2,444.23 0.00 0.00 0.00 150,409.07
PSU 3,740.50 1,650.00 15,392.50 35,634.00 42,175.30 32,217.75 29,396.94 14,966.00 6,454.49 25.38 0.00 0.00 0.00 181,652.86
PVT 0.26 0.00 0.00 0.00 9,270.13 10,472.10 14,010.90 15,690.98 2,002.51 782.03 0.00 0.00 0.00 52,228.91
SDL 0.00 1068.64 65,149.70 99,011.39 36,556.97 1,48591.85 38,723.31 16,262.76 5,042.27 269.77 0.00 0.00 0.00 410,676.68
SDS 0.00 0.00 0.00 0.00 0.00 252.28 52,916.11 0.00 0.00 0.00 0.00 0.00 0.00 53,168.39
STG 1.50 0.00 0.00 2,950.00 0.67 1116.00 5,087.72 4,206.96 2,492.58 537.80 0.01 0.00 0.00 16,393.23
Grand 4,847.12 4,430.72 89,000.91 162,326.85 115,696.87 264,843.50 147,512.05 55,820.03 15,991.85 4,059.20 0.01 0.00 0.00 864,529.12
Total
Appendix – 5(iii)
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - EPS (EMPLOYEES' PENSION FUND) A/C 11 - HOLDING AS
ON 31.03.2021 (in crores)
CTG 122.92 1,325.77 5,118.88 11,535.41 16,464.18 33,054.89 2,758.26 2,903.52 0.00 3,700.84 0.00 0.00 0.00 76,984.66
PSU 1,676.90 350.00 6,284.80 16,427.20 19,327.40 14,814.61 14,298.41 5,601.88 1,770.51 5.00 0.00 0.00 0.00 80,556.71
PVT 0.00 0.00 0.00 0.00 3,692.50 4,712.90 6,496.04 6,564.96 663.50 218.00 0.00 0.00 0.00 22,347.90
SDL 0.00 1,241.89 31,613.68 42,539.93 15,362.58 64,078.03 20,982.34 6,704.26 3,051.75 182.78 0.00 0.00 0.00 185,757.23
SDS 0.00 0.00 0.00 0.00 0.00 0.00 1,400.52 0.00 0.00 0.00 0.00 0.00 0.00 1,400.52
STG 0.00 0.00 0.00 1,500.00 0.00 1,222.50 1,916.90 1,699.40 685.10 138.00 0.00 0.00 0.00 7,161.90
Public 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Account
Grand 1,799.82 2,917.66 43,017.36 72,002.54 54,846.67 117,882.93 47,852.47 23,474.02 6,170.85 4,244.62 0.00 0.00 0.00 374,208.93
Total
199
Appendix – 5(iv)
200
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - EDLI (EMPLOYEES' DEPOSIT LINKED INSURANCE FUND)
A/C 25 - HOLDING AS ON 31.03.2021 (in crores)
2020-21
CTG 5.12 42.50 260.75 595.05 493.50 1,793.35 175.82 121.05 0.00 129.21 0.00 0.00 0.00 3616.36
PSU 15.24 0.00 253.50 986.00 1,047.20 968.66 730.35 325.26 164.84 0.00 0.00 0.00 0.00 4491.05
PVT 0.00 0.00 0.00 0.00 219.00 218.00 294.48 307.19 54.10 0.00 0.00 0.00 0.00 1092.77
SDL 0.00 0.00 1,838.37 2,134.79 1,295.49 3,120.24 1,206.82 355.91 201.50 12.19 0.00 0.00 0.00 10165.31
SDS 0.00 0.00 0.00 0.00 0.00 0.00 2.50 0.00 0.00 0.00 0.00 0.00 0.00 2.50
STG 0.00 0.00 0.00 25.00 0.00 85.00 120.50 50.70 81.50 0.00 0.00 0.00 0.00 362.70
Public 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Account
Grand 20.36 42.50 2,352.62 3,740.84 3,055.19 6,185.26 2,530.47 1,160.10 501.93 141.40 0.00 0.00 0.00 19730.68
Total
Appendix – 5(v)
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - A/C 08-SPF - HOLDING AS ON 31.03.2021 (in crores)
CTG 7.65 11.37 40.44 48.08 81.23 186.00 15.67 44.04 0.00 15.76 0.00 0.00 0.00 450.23
PSU 2.31 0.00 6.00 120.00 68.80 68.40 81.54 38.04 11.50 0.00 0.00 0.00 0.00 396.59
PVT 0.00 0.00 0.00 0.00 18.20 22.00 23.97 33.98 5.35 0.00 0.00 0.00 0.00 103.50
SDL 0.00 0.00 105.50 189.58 83.85 283.82 116.30 36.03 22.68 1.82 0.00 0.00 0.00 839.57
SDS 0.00 0.00 0.00 0.00 0.00 0.00 83.33 0.00 0.00 0.00 0.00 0.00 0.00 83.33
STG 0.00 0.00 0.00 0.00 0.00 3.50 12.50 3.60 5.00 0.00 0.00 0.00 0.00 24.60
Grand 9.96 11.37 151.94 357.66 252.08 563.71 333.31 155.69 44.53 17.58 0.00 0.00 0.00 1,897.82
Total
201
Appendix – 5(vi)
202
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - A/C 09-P&G - HOLDING AS ON 31.03.2021 (in crores)
2020-21
CTG 9.45 20.51 159.28 349.52 281.88 427.59 33.89 29.35 0.00 36.20 0.00 0.00 0.00 1,347.66
PSU 14.81 0.00 64.00 1,038.20 670.40 469.18 290.47 62.54 33.20 0.00 0.00 0.00 0.00 2,642.80
PVT 0.00 0.00 0.00 0.00 179.00 132.00 139.60 72.73 6.54 0.00 0.00 0.00 0.00 529.87
SDL 0.00 0.00 1,103.08 1,496.13 823.71 1,962.34 633.93 45.50 28.58 3.89 0.00 0.00 0.00 6,097.16
SDS 0.00 0.00 0.00 0.00 0.00 0.00 91.79 0.00 0.00 0.00 0.00 0.00 0.00 91.79
STG 0.00 0.00 0.00 25.00 0.00 12.50 20.40 10.40 6.00 0.00 0.00 0.00 0.00 74.30
Grand 24.26 20.51 1,326.36 2,908.84 1,954.99 3,003.61 1,210.08 220.51 74.32 40.09 0.00 0.00 0.00 10,783.57
Total
Appendix – 5(vii)
Rate of Interest on EPF balances 1952 onwards

Year Rate of Interest Year Rate of Interest
1953-54 3% 1987-88 11.50%
1954-55 3% 1988-89 11.80%
1955-56 3.50% 1989-90 12%
1956-57 3.50% 1990-91 12%
1957-58 3.75% 1991-92 12%
1958-59 3.75% 1992-93 12%
1959-60 3.75% 1993-94 12%
1960-61 3.75% 1994-95 12%
1961-62 3.75% 1995-96 12%
1962-63 3.75% 1996-97 12%
1963-64 4% 1997-98 12%
1964-65 4.25% 1998-99 12%
1965-66 4.50% 1999-00 12%
1966-67 4.75% 2000-01 12%(April,2000 to June,2000)
11% (July, 2000 onwards)
1967-68 5% 2001-02 9.50%
1968-69 5.25% 2002-03 9.50%
1969-70 5.50% 2003-04 9.50% @
1970-71 5.70% 2004-05 9.5%
1971-72 5.80% 2005-06 8.50%
1972-73 6% 2006-07 8.50%
1973-74 6% 2007-08 8.50%
1974-75 6.50% 2008-09 8.50%
1975-76 7% 2009-10 8.50%
1976-77 7.50% 2010-11 9.50%
1977-78 8% 2011-12 8.25%
1978-79 8.25%+0.5%bonus* 2012-13 8.50%
1979-80 8.25% 2013-14 8.75%
1980-81 8.25% 2014-15 8.75%
1981-82 8.50% 2015-16 8.80%
1982-83 8.75% 2016-17 8.65%
1983-84 9.15% 2017-18 8.55%
1984-85 9.90% 2018-19 8.65%
1985-86 10.15% 2019-20 8.50%
1986-87 11% 2020-21 8.50%
*Who did not withdraw any amount from their PF during 1976-1977 & 1977-1978
(@ 9% Interest plus 0.5% Golden Jubilee bonus interest).
203
2020-21
Appendix – 5(viii)
Productivity Linked Bonus for 2019-20 (Unaudited)*
ANDRA PRADESH VIJAYWADA 7,451,138.00
TELANGANA (HYDERABAD) 9,926,647.00
BENGALURU 10,477,420.00
KARNATAKA & GOA (HUBLI) 6,814,689.00
BIHAR & JHARKHAND (PATNA) 6,441,926.00
CHENNAI 11,189,505.00
COIMBATORE 12,567,712.00
DELHI AND UK 11,597,654.00
AHMEDABAD 12,725,432.00
HARYANA (FARIDABAD) 6,411,342.00
KERALA 7,310,998.00
MP CHH 8,347,948.00
MUMBAI 1 7,226,144.00
MUMBAI 2 7,954,683.00
PUNE 11,919,729.00
NER (GUWAHATI) 2,564,915.00
ODISHA 5,203,705.00
PUNJAB 10,265,875.00
RAJASTHAN (JAIPUR) 6,614,769.00
UP (KANPUR) 9,730,840.00
KOLKATTA 15,190,900.00
JK 82,896.00
HEAD OFFICE 2,204,206.00
PDNASS 805,944.00
TOTAL 191,027,017.00
*Productivity Linked Bonus for the year 2019-20 paid during the year 2020-21.
204
Appendix – 6
RTI Annual Report for the year 2020-21

Details of Requests and Appeals
Opening No. of application Received during No. of cases Decisions where Decisions where
Balance received as transfer the Year (including transferred to requests/appeal requests/appeals
from other Public cases transferred other Public rejected replied
Authorities U/s 6(3) to other Public Authorities u/s
Authorities) 6(3)
Request 1247 29216 71473 6333 2394 93209
First Appeal 161 NA 5587 NA 498 5250
Details about fee collected, penalty imposed and disciplinary action taken
Registration fee collected (in Addl. Fee Collected (in Rs.) Penalty /Amount Recovered No of cases where disciplinary
Rs.) u/s 7(1) u/s 7(3) (in Rs.) as directed by CIC u/s action taken against any officer
20(1) u/s 20(2)
235821 83366 0 0
Details of reliance on various provisions of RTI Act 2005 while rejecting the requested information
Section 8(I) Sections
a b c d e f g h i j 9 11 24 Others
0 0 0 0 2 0 0 62 0 0 13 0 331 2311
205
2020-21
Appendix-7(i)
Post-wise Sanctioned/In-position Strength Of Group – “A” As On 31.03.2021

Sl. Name of the post Pay Band in Grade Level in the Total In-
No. 6th CPC Pay in pay matrix Sanction Position
6th CPC in 7th CPC
1 Central Provident Fund 80000 [FIXED] ---- 1 1
Commisioner
2 FA & CAO 37400- 67000 10000 14 1 1
3 CVO 37400- 67000 10000 14 1 1
4 Addl. CPFC (HQ) 37400- 67000 10000 14 11 10
5 Addl. CPFC 37400- 67000 8900 13A 32 27
6 Director (Vigilance) 37400-67000 8700 13 1 0
7 Chief Engineer 37400- 67000 8700 13 1 0
8 Director (IS) 37400-67000 8700 13 9 0
9 Director (Audit)* 15600-39100 8700 13 1 0
10 Joint Dir.(IS) 15600-39100 7600 12 30 o
11 RPFC-I 15600-39100 7600 12 239 164
12 Director (OL) 15600-39100 7600 12 1 0
13 Deputy Director (Audit) 15600-39100 6600 11 17 3
14 Executive Engineer (Civil) 15600-39100 6600 11 2 0
15 Executive Engineer (Electrical) 15600-39100 6600 11 2 0
16 Deputy Director (Vigilance) 15600-39100 6600 11 12 2
17 RPFC.-II 15600-39100 6600 11 299 204
18 Law Officer 15600-39100 6600 11 1 0
19 Principal Private Secretary 15600-39100 6600 11 16 7
20 Deputy Director (OL) 15600-39100 6600 11 10 4
21 Deputy Director (IS) 15600-39100 6600 11 60 15
22 APFC 15600-39100 5400 10 452 351
23 Assistant Director (IS) 15600-39100 5400 10 120 18
24 Assistant Director (VIG) 15600-39100 5400 10 40 7
25 Assistant Director (OL) 15600-39100 5400 10 57 1
26 Assistant Director (Audit) 15600-39100 5400 10 31 9
27 Assistant Engineer (Civil) 15600-39100 5400 10 17 1
28 Assistant Engineer (Elect.) 15600-39100 5400 10 3 0
Total 1467 826
* In the Anomaly Redressal-cum-Implementation Committee meeting held on 20.7.2017, it was decided to

maintain status-quo for the cadre of Vigilance and Audit. Accordingly, one post of Director (Audit) which was
existing prior to cadre restructuring has been retained.
206
Appendix-7(ii)
Post-wise Sanctioned/In-position Strength Of Group - “B” As On 31.03.2021

Sl. Name of the post Pay Band in Grade Level in Total In-
No. 6th CPC Pay in the pay Sanction Position
6th CPC matrix in
7th CPC
1 Section Officer 9300-34800 4800 8 196 97
2 Audit Officer (PFD) 9300-34800 4800 8 1 0
3 Programmer * 9300-34800 4800 8 210 5
4 Private Secretary 9300-34800 4800 8 205 45
5 Assistant Section Officer 9300-34800 4600 7 400 172
6 Assistant Audit Officer 9300-34800 4600 7 38 14
7 Personal Assistant 9300-34800 4600 7 434 100
8 Enforcement Officer/Accounts 9300-34800 4800 8 3072 1359
Officer
9 Data Processing Assistant 9300-34800 4600 7 0 241
10 Senior Hindi Translation Officer 9300-34800 4600 7 80 88
11 Auditor 9300-34800 4200 6 62 23
12 Junior Engineer (Civil) 9300-34800 4200 6 40 15
13 Junior Engineer (Electrical) 9300-34800 4200 6 2 0
14 Vigilance Assistant 9300-34800 4200 6 40 1
15 Library Information Assistant 9300-34800 4200 6 1 0
16 Section Supervisor 9300-34800 4600 7 2698 1225
17 Junior Hindi Translation Officer 9300-34800 4200 6 120 22
18 Junior Analyst 9300-34800 4200 6 2 0
19 Research Assistant /ARO 9300-34800 4200 6 4 0
20 Welfare officer 9300-34800 4200 6 1 0
21 Legal Assistant 9300-34800 4200 6 43 2
22 Statistical Assistant 9300-34800 4200 6 38 3
23 Staff Car Driver (Special Grade) 9300-34800 4200 6 6 6
24 Press-Coordinator 0 1
Total 7693 3419
* Includes in-position Asstt. Programmer/Supervisor (Computer cell)
207
2020-21
Appendix-7(iii)
Post-wise Sanctioned/In-position Strength of Group - “C” as on 31.03.2021
Sl. Name of the post Pay Band Grade Pay Level in the Total In Position
No. in 6th CPC in 6th CPC pay matrix Sanction
in 7th CPC
1 Staff Car Driver (Grade-I) 5200-20200 2800 5 39 30
2 Stenographer 5200-20200 2400 4 187 3
3 Social Security Assistant (SSA) 5200-20200 2400 4 12503 8157
4 Upper Division Clerk 5200-20200 2400 4 16 13

(Headquarters)
5 Data Entry Operator 5200-20200 2400 4 0 101
6 Staff Car Driver (Grade-II) 5200-20200 2400 4 33 25
7 Lower Division Clerk 5200-20200 1900 2 593 415
8 Electrician 5200-20200 1900 2 28 10
9 Gestetner Operator (Sr.) 5200-20200 1900 2 3 0
10 Pump Operator 5200-20200 1900 2 14 2
11 Plumber 5200-20200 1900 2 20 6
12 Lift Operator 5200-20200 1900 2 18 6
13 Telex Operator 5200-20200 1900 2 2 0
14 Canteen Employees 5200-20200 1900 2 39 7
15 Staff Car Driver (Ordinary 5200-20200 1900 2 34 12

Grade)
16 Multi Tasking Staff 5200-20200 1800 1 1256 1129
17 Canteen Employees 4440-7440 130 - 128 46
18 Helper to electrician 1
Total 14913 9963
208
Appendix-7(iv)
Zone/Category wise Sanctioned/In Position Strength of Group À’ as on 31.03.2021

Zones Sanctioned In In Position
position
SC ST OBC PH EXSR
Vijayawada (AP) 34 25 4 1 5 0
Telangana 64 39 6 2 6 1 0
Bihar &
29 27 0 3 8 0 0
Jharkhand
Delhi & Uttrakhand (DL, UK
83 74 9 1 7 2 0
& J)
Gujarat 73 47 4 5 9 0 0
Haryana 46 34 4 1 4 0 0
Bengaluru (KN) 56 28 3 1 8 0 0
KN & Goa (other than
39 26 4 3 6 0 0
Bengaluru)
Kerala & Lakshadweep 30 17 3 3 4 0 0
Madhya Pradesh &
49 29 3 2 8 1 0
Chhattisgarh
Mumbai-I,Bandra (MH) 45 20 4 0 0 0 0
Mumbai-II,Thane (MH) 50 38 7 3 4 0 0
Pune, (MH) 63 34 9 1 5 0 0
Guwahati,(NER) 19 16 1 5 1 0 0
Odisha 21 16 1 1 3 0 0
Punjab & Himachal Pradesh 57 31 8 2 3 0 0
Rajasthan 31 22 1 5 3 0 0
Chennai & Puducherry (Tamil
53 33 5 1 1 1 0
Nadu)
Coimbatore,TN (excluding
58 19 8 2 11 0 0
Chennai)
Uttar Pradesh 58 47 4 1 10 2 0
Kolkata (West Bengal, A & N
79 45 3 5 5 1 0
Island & Sikkim)
Head Office* 423 157 19 6 15 2 0
Jammu, Kashmir & Ladakh
7 2 0 0 0 0 0
(DL, UK & J)
Total 1467 826 110 54 126 10 0
*The posts not distributed Field Offices/Zonal Offices wise are shown against the sanctioned strength of Head
Office.
209
2020-21
Appendix-7(v)
Zone/Category wise Sanctioned/ In Position Strength of Group `B’ as on 31.03.2021

Zones Sanctioned In In Position
position
SC ST OBC PH EXSR
Vijayawada (AP) 242 111 16 5 6 5 0
Telangana 355 187 23 15 21 10 1
Bihar & Jharkhand 192 111 10 10 16 3 0
Delhi & Uttarakhand (DL, UK & J) 493 345 41 19 12 9 0
Gujarat 512 233 31 28 18 4 0
Haryana 358 148 15 6 6 2 0
Bengaluru (KN) 398 129 19 17 4 2 1
KN & Goa (other than Bengaluru) 295 92 11 3 13 2 0
Madhya Pradesh & Chhattisgarh 326 168 20 45 13 0 0
Mumbai-I, Bandra (MH) 230 99 13 4 4 3 0
Mumbai-II, Thane (MH) 366 186 18 8 5 1 0
Pune ( MH) 510 184 25 18 10 4 0
Guwahati (NER) 115 39 6 6 3 0 0
Odisha 163 88 10 7 2 2 0
Rajasthan 217 94 5 8 5 2 0
Chennai & Puducherry (Tamil 383 133 20 8 29 2 0
Nadu)
Coimbatore,TN (excluding 432 112 39 18 50 4 1
Chennai)
Uttar Pradesh 407 187 35 3 18 1 0
Kolkata (West Bengal, A & N 411 212 39 19 10 1 0
Island, Sikkim)
Head Office* 643 278 51 23 41 0 0
Jammu, Kashmir & Ladakh (DL, UK 29 5 0 0 3 0 0
& J)
Total 7693 3419 497 280 305 58 4
Office.
210
Appendix-7(vi)
Zone/Category wise Sanctioned/In Position Strength of Group `C’ as on 31.03.2021
Sanctioned In In Position
Zones position
SC ST OBC PH EXSR
Vijayawada (AP) 571 428 74 31 42 25 1
Telangana 711 537 83 43 141 23 11
Bihar & Jharkhand 361 336 25 26 62 3 0
Delhi & Uttarakhand (DL, UK & J) 1037 873 84 43 82 16 12
Gujarat 1091 747 140 57 202 10 15
Haryana 733 277 42 7 30 9 11
Bengaluru (KN) 843 591 96 38 109 10 16
KN & Goa (other than Bengaluru) 555 360 56 20 31 10 2
Madhya Pradesh & 645 420 51 53 65 11 1
Chhattisgarh
Mumbai-I, Bandra (MH) 563 383 78 19 31 4 2
Mumbai-II, Thane (MH) 774 467 43 17 47 5 9
Pune (MH) 1085 528 103 67 46 6 21
Guwahati (NER) 191 139 13 31 13 1 0
Odisha 333 265 19 31 11 1 0
Rajasthan 448 358 44 61 38 6 4
Chennai & Puducherry (Tamil 885 510 135 3 151 3 21
Nadu)
Coimbatore,TN (excluding 895 501 229 6 227 29 27
Chennai)
Uttar Pradesh 854 460 68 31 86 8 4
Kolkata (West Bengal, A & N Island 877 758 173 11 147 10 2
& Sikkim)
Head Office* 104 99 38 10 7 1 0
Jammu, Kashmir & Ladakh (DL, UK 63 1 0 0 0 0 0
& J)
Total 14913 9963 1774 620 1699 212 184
Office.
211
2020-21
Appendix-7(vii)
Staff Pensioners and Family Pensioners of EPFO as on 31.03.2021
S. No Zones No. of No. of Family

Pensioners Pensioners
1. Vijayawada (AP) 387 107
2. Hyderabad (Telangana) 426 162
3. Bihar & Jharkhand 253 108
4. Delhi & Uttarakhand (DL, UK & J) 408 113
5. Gujarat 545 164
6. Haryana 252 77
7. Bengaluru (KN) 470 165
8. KN & Goa (other than Bengaluru) 306 82
9. Kerala & Lakshadweep 1011 214
10. Madhya Pradesh & Chhattisgarh 373 131
11. Mumbai-I, Bandra (MH) 670 223
12. Mumbai-II, Thane (MH) 342 51
13. Pune, MH (excluding Mumbai) 322 74
14. Guwahati, (NER) 94 44
15. Orissa 251 72
16. Punjab & Himachal Pradesh 436 114
17. Rajasthan 258 68
18. Chennai & Puducherry (Tamil Nadu) 692 267
19. Coimbatore, TN (excluding Chennai) 656 147
20. Uttar Pradesh 710 229
21. Kolkata (West Bengal, A & N Island, Sikkim) 1189 393
22. Head Office 307 87
Total 10358 3092
212
Appendix-8 (i)
Sl. No. Details of Training programmes/Webinars conducted No. of No. of

by PDNASS during 2020-21 Programmes participants
conducted attended
TRAININGS & WEBINARS
1. Online Induction Training for the newly recruited Assistant 1 207

Section Officers (ASOs)
2. Online training on Law Enforcement & Important case Laws 1 84
3. Online training on Code on Social Security 2020 1 60
4. Webinar on Preventive Vigilance in EPFO 1 360
5. Webinar for the employers of newly registered establishments 3 2198

in EPFO
6. Webinar for the employers of J&K and Ladakh 1 245
Total 3154
213
2020-21
Appendix-8 (ii)
Detail of the Training Programme conducted by ZTIs & Sub ZTI during 2020-21
ZTIs/Sub ZTI Number of Programmes Number of Officials/ Officer

Trained
North Zone 1 37
East Zone 5 180
West Zone 0 0
South Zone 0 0
Sub ZTI Shillong 0 0
Total 6 217
214
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2020-21

228th Meeting of Central Board of Trustees

Grievance Redressal Mechanism in EPFO 86

Appendix-1(ii) List of Executive Committee Members 138

Appendix-2(i) Establishments & Members - Industry/Class Wise 139

Appendix-2(ii) Establishments and Members - Zone & Office Wise 146

Appendix-2(iii) Establishments & Members - State Wise 147

Appendix-2(iv) Establishments & Members - Top 25 Industry/Class Wise 148

Appendix-2(v) Classification of Pensioners 149

Appendix-2(vii) Summary Results of Valuation 156

Appendix-2(viii) List of Pension Disbursing Agencies under EPS-1995 157

Appendix-3(ii) Average Contributing Establishments and Members 165

Appendix-3(iii) All Claims Summary 166

Appendix-3(iv) All Claims 167

Appendix-3(v) PF Final Settlement Claims 168

Appendix-3(vi) PF Transfer Claims 169

Appendix-3(vii) PF Part Withdrawal Claims 170

Appendix-3(viii) Pension Claims 171

Appendix-3(ix) Pension Withdrawal Benefit Claims 172

Appendix-3(x) Insurance (EDLI) Claims 173

Appendix-3(xi) Annual Accounts (Unexempted) Updation 174

Appendix-3(xii) Summary of Statistical Abstract 175

Appendix-4(i) Assessed Arrears under EPF Scheme in Unexempted Sector 178

Appendix-4(iii) Assessed Arrears under EDLI Scheme in Unexempted Sector 180

Appendix-4(iv) Breakup of Arrears in Public, Private and Cooperative Sector 181

Appendix-4(v) Summary Of Defaulting Unexempted Establishments With Dues of Rs. 182

Appendix-4(vi) Summary of Defaulting Exempted Establishments with Dues of Rs. 50 183

Appendix-4(viii) Periodicity of Pending 7A Cases 185

Appendix-4(x) Cases of Levy of Damages u/s 14B (Unexempted) 187

Appendix-4(xii) Status of Attachment/Sale of Property/Arrest of Defaulters - Unexempt- 189

Appendix-4(xviii) Total Arrears in Exempted Sector 195

Appendix-4(xix) States with Major Portion of Arrears in Exempted Sector 196

Appendix-5(i) Contribution and Payment of All Three Schemes (Unexempted) 197

Appendix-5(vii) Rate of Interest on EPF balances-1952 onwards 203

Appendix-5(viii) Productivity Linked Bonus of the year 2019-20 204

Appendix-7(i) Post-wise Sanctioned/In-position Strength of Group A Officers in EPFO 206

Appendix-7(ii) Post-wise Sanctioned/In-position Strength of Group B Officers in EPFO 207

Appendix-7(iii) Post-wise Sanctioned/In-position Strength of Group C Staff in EPFO 208

Appendix-7(vii) Staff Pensioners and Family Pensioners of EPFO 212

Appendix-8(i) Details of Training Programmes Conducted by National Academy 213

Appendix-8(ii) Details of the Training Programmes Conducted by ZTIs/Sub ZTI 214

• EPFO is one of the world’s largest social security providers.

• The Act applies to a defined class of industries employing

• Three Schemes run by EPFO are Employees’ Provident

• The covered establishments are required to statutorily

• Provident Fund is based on a defined contribution scheme

• A mix of “defined contribution” and “defined benefit”

• Insurance Scheme is a deposit linked Scheme that provides

Employees’ Provident Fund

i) It would inculcate a spirit of thrift among workers

SCHEMES FRAMED UNDER THE EMPLOYEES’ PROVIDENT FUNDS AND MISCELLANEOUS

1.9 Three Schemes have been framed under the Act: -

Provident Funds Scheme Pension Scheme Insurance Scheme

1.11 GOVERNANCE STRUCTURE

1.12 CENTRAL BOARD OF TRUSTEES

The constitution of the Board is as under:

The main functions of the Central Board are:

• Administration of the funds vested in the Board.

1.15 COMMITTEES OF THE CENTRAL BOARD OF TRUSTEES

A. FINANCE, INVESTMENT AND AUDIT COMMITTEE (FIAC)