Annual Report 2018-19

ANNUAL REPORT 2018-19
E M P L O Y E E S ’ P R O V I D E N T F U N D O R G A N I S AT I O N
AANNA
NNN
UUN
AAU
LLARL REER PPOEOPRRO
TTR T
2200121808-1-1819-91 9
EMPLOYEES’
EMPLOYEES’ PROVIDENT
PROVIDENT
EMPLOYEES’ FUND
FUND
PROVIDENT ORGANISATION
ORGANISATION
FUND ORGANISATION
Ministry
Ministry of Labour
of Labour
Ministry & Employment,
of&Labour
Employment, Government
Government
& Employment, of India
of India
Government of India
ANNUAL REPORT
2018-19
EMPLOYEES’ PROVIDENT FUND ORGANISATION

Ministry of Labour & Employment, Government of India
FOUNDATION DAY
CELEBRATIONS
4
CONTENTS
PAGE
CHAPTER TITLE
NO.
CHAPTER – 1 EMPLOYEES’ PROVIDENT FUND ORGANISATION 15-23
Historical Perspective 15
Schemes framed under the EPF & MP ACT, 1952 17
Central Board OF Trustees 17
Committees of the Central Board of Trustees 18
Executive Committee, Central Board (EPF) 20
Sub-Committees of Executive Committee, Central Board (EPF) 21
Regional Committees 22
CHAPTER – 2 OVERVIEW OF THE ACT & SCHEMES 24-32
Application of the Act 24
Schedule of Industries / Classes of Establishments 25
Eligibility for Membership of Employees’ Provident Funds Scheme, 1952 25
Employees' Pension Scheme, 1995 26
Employees’ Deposit Linked Insurance Scheme, 1976. 32
CHAPTER – 3 PERFORMANCE MANAGEMENT IN EPFO 33-38
Vision 33
Mission 33
Service Standards 34
Rights of Members 35
Rights of Employers 35
Grievance Redressal Mechanism 36
Responsibility Centers and Organisation’s Presence 36
Indicative Expectations from the Service Recipients 36
Service Area 37
Financial Area 37
Compliance Area 38
CHAPTER – 4 COMPLIANCE MANAGEMENT IN EPFO 39-49
Role of Compliance 39
Actions in case of Non-Compliance 39
e-Governance Initiatives 40
Exemption 41
Central Analysis and Intelligence Unit (CAIU) 43
Recovery of Arrears 44
PMRPY/PMPRPY 48
5
CHAPTER – 5 INVESTMENTS AND ACCOUNTS 50-70
Rate of Contribution 50
Contributions Received (All Three Schemes) 52
Administrative Account 53
Income & Expenditure Account 54
Administrative Revenue 55
Collection of Contribution through Internet Banking 55
Pattern of Investment 55
Investment of Pension Fund 62
Investment of Insurance Fund 62
Portfolio Management 62
Performance of the Portfolio Managers 63
Investment in Exchange Traded Fund (ETF) 64
Facts and Particulars Regarding Investments (Un-Exempted Sector) 67
Investments of Provident Fund (Exempted Sector) 70
Rate of Interest to Members 70
Productivity Linked Bonus to EPFO Employees 70
CHAPTER – 6 CUSTOMER SERVICE, COMMUNICATIONS & PUBLIC RELATIONS 71-79
Customer Service & Grievance Redressal Mechanism in EPFO 71
Structure of Customer Service Division 72
CPGRAMS 72
EPFiGMS 74
Call Centre 76
PRO & Facilitaion Centres 76
Nidhi Aapke Nikat 76
Communications & Public Relations 77
Right to Information 79
CHAPTER – 7 HUMAN RESOURCES 80-94
Manpower 80
Promotions/Recruitments 81
Implementation of Reservation Policies 82
Human Resources Development 84
Examination Section 84
Progressive use of Hindi 84
EPF Staff Pensioners 86
Sports Activities 86
Staff Welfare Fund 86
Administrative Vigilance 87
Vigilance 89
Industrial Relations 91
Implementation of e-office 92
Physical Facilities Division 92
Procurement and Disposal Unit 94
6
CHAPTER – 8 TRAINING AND RESEARCH 95-101
Background 95
Objectives of Training 96
Framework for Training 96
Strategy 96
Training Programmes 96
Training Structure in EPFO 97
Infrastructure at PDNASS 97
Training Target Group for PDNASS 97
Administrative structure 98
Highlights of Training activities during the year at PDNASS 98
All India presence 98
Training Programmes at ZTIs 99
Target Group for ZTIs 99
Administrative Structure at ZTIs 99
Highlights of Training activities at ZTIs 99
Physical Facilities & Infrastructure at ZTIs 100
Monitoring and Evaluation of Training 100
Research 100
Probationary Examinations 100
CHAPTER – 9 INFORMATION TECHNOLOGY INITIATIVES 102-103
Claim Receipt Entry at District Offices 102
Online filing of International Workers Return 102
Auto approval of Digital Life Certificates 103
Delinking of wrong Aadhar in PPO 103
Auto processing of Back Period accounts 103
Document upload facility for correction in DOB 103
CHAPTER – 10 AUDIT 104-109
Audit Division in Head Office 104
Structure of Audit in the Field 105
Internal Audit 106
Statutory Audit 109
CHAPTER – 11 LEGAL MATTERS 110-112
Overview of Legal Cases 110
Important Judgements 111
Central Government Industrial Tribunal-cum-Labour Courts 111
Legal Information Management and Briefing System (LIMBS) 112
CHAPTER – 12 SOCIAL SECURITY FOR INTERNATIONAL WORKERS 113-116
Background 113
Special Provisions in Respect of International Workers 114
Definition of International Worker 114
Social Security Agreement (SSA) 115
Certificate of Coverage (COC) 116
Number of International Workers 116
7
APPENDICES
Appendix-1(i) List of CBT (EPF) Members 119
Appendix-1(ii) List of Executive Committee Members 121
Appendix-2(i) Establishments & Members - Industry/Class Wise 122
Appendix-2(ii) Establishments and Members - Zone & Office Wise 128
Appendix-2(iii) Establishments & Members - State Wise 131
Appendix-2(iv) Establishments & Members - Top 25 Industry/Class Wise 132
Appendix-2(v) Classification of Pensioners 133
Details of Pensioners Benefitted from Minimum Pension of Rs.1000/- Per
Appendix-2(vi) 138
Month
Appendix-2(vii) Summary Results of Valuation 139
Appendix-2(viii) List of Pension Disbursing Agencies under EPS-1995 140
List of Zonal, Regional, District, Special State Offices and Service Centres
Appendix-3(i) 141
in EPFO
Appendix-3(ii) Average Contributing Establishments and Members 146
Appendix-3(iii) All Claims Summary 147
Appendix-3(iv) All Claims 148
Appendix-3(v) PF Final Settlement Claims 149
Appendix-3(vi) PF Transfer Claims 150
Appendix-3(vii) PF Part Withdrawal Claims 151
Appendix-3(viii) Pension Claims 152
Appendix-3(ix) Pension Withdrawal Benefit Claims 153
Appendix-3(x) Insurance (EDLI) Claims 154
Appendix-3(xi) Annual Accounts (Unexempted) 155
Appendix-3(xii) Summary of Statistical Abstract 156
Appendix-4(i) Assessed Arrears under EPF Scheme in Unexempted Sector 160
Appendix-4(ii) Assessed Arrears under EPS 95 in Unexempted Sector 161
Appendix-4(iii) Assessed Arrears under EDLI Scheme in Unexempted Sector 162
Breakup of Arrears in Public, Private and Cooperative Sector
Appendix-4(iv) 163
(Unexempted) (All Three Schemes)
Summary Of Defaulting Unexempted Establishments With Dues of Rs. 50
Appendix-4(v) 164
Lakhs and Above
Summary of Defaulting Exempted Establishments with Dues of Rs. 50
Appendix-4(vi) 165
Lakhs and Above
Appendix-4(vii) Initiation and Disposal of Assessment Cases under Section 7A of the Act 166
Appendix-4(viii) Periodicity of Pending 7A Cases 167
Appendix-4(ix) Levy of Interest u/s 7Q in respect of All Three Schemes (Unexempted) 168
Appendix-4(x) Cases of Levy of Damages u/s 14B (Unexempted) 169
Appendix-4(xi) Levy of Damages u/s 14B in respect of All Three Schemes (Unexempted) 170
Appendix-4(xii) Status of Attachment/Sale of Property/Arrest of Defaulters - Unexempted 171
Appendix-4(xiii) Prosecution Cases under Section 14 of the Act (Unexempted) EPF Scheme 172
Appendix-4(xiv) Prosecution Cases under Section 14 of the Act (Unexempted) EPS Scheme 173
8
Prosecution Cases under Section 14 of the Act (Unexempted) EDLI
Appendix-4(xv) 174
Scheme
Cases Before Police Authorities under Section 406/409 of IPC
Appendix-4(xvi) 175
(Unexempted)
Appendix-4(xvii) Cases Before Various Courts Under Section 406/409 of IPC (Unexempted) 176
Appendix-4(xviii) Total Arrears in Exempted Sector 177
Appendix-4(xix) States with Major Portion of Arrears in Exempted Sector 178
Appendix-5(i) Contribution and Payment of All Three Schemes (Unexempted) 179
Category and Coupon Wise Investment at Face Value - EPF A/C 05 in
Appendix-5(ii) 180
Crores
Category and Coupon Wise Investment at Face Value - EPS A/C 11 in
Appendix-5(iii) 181
Crores
Category and Coupon Wise Investment at Face Value - EDLI A/C 25 in
Appendix-5(iv) 182
Crores
Appendix-5(v) Rate of Interest on EPF balances-1952 onwards 183
Appendix-5(vi) Productivity Linked Bonus 2017-18 184
Appendix-6(i) RTI Annual Report for the year 2018-19 - Details of requests and appeals 185
Appendix-7(i) Post-wise Sanctioned/In-position Strength of Group A Officers in EPFO 186
Appendix-7(ii) Post-wise Sanctioned/In-position Strength of Group B Officers in EPFO 187
Appendix-7(iii) Post-wise Sanctioned/In-position Strength of Group C Staff in EPFO 188
Appendix-7(iv) Zone/Category wise Sanctioned /In Position Strength of Group A Officers 189
Appendix-7(v) Zone/Category wise Sanctioned /In position Strength of Group B Officers 190
Appendix-7(vi) Zone/Category wise Sanctioned /In position Strength of Group C Staff 191
Appendix-7(vii) Staff Pensioners and Family Pensioners of EPFO 192
Appendix-8(i) Training Division – Revised Sanction & Staff Position - PDNASS & All ZTIs
193
& Sub-ZTI
Appendix-8(ii) Details of Training Programmes Conducted by National Academy 194
Appendix-8(iii) Details of the Training Programmes Conducted by ZTIs/Sub ZTI 196
9
ABBREVIATIONS
Abbreviations Words
Act Employees’ Provident Funds & Miscellaneous Provisions Act, 1952
AD Assistant Director
Addl CPFC Additional Central Provident Fund Commissioner
APFC Assistant Provident Fund Commissioner
Asstt. Dir (Vig.) Assistant Director (Vigilance)
AVS Administrative Vigilance Section
BIFR Board for Industrial and Financial Reconstruction
Board Central Board of Trustees
CG Central Government
CPFC Central Provident Fund Commissioner
CR Crore
CSD Customer Service Division
DA Dearness Allowance
DD Deputy Director
Dir (Vig.) Director (Vigilance)
EPFAT Employees’ Provident Fund Appellate Tribunal
EPFO Employees’ Provident Fund Organisation
EX Exempted
F&A Finance and Accounts
FA & CAO Financial Advisor & Chief Accounts Officer
Family Pension Scheme Employees’ Family Pension Scheme,1971
GOI Government of India
HO Head Office
IMC Investment Monitoring Cell
Insurance Fund Employees’ Deposit Linked Insurance Fund
Insurance Scheme Employees’ Deposit Linked Insurance Scheme, 1976
IR Immediately Realisable
IW International Workers
LAC Lakh
MoL&E Ministry of Labour & Employment
NATRSS National Academy for Training and Research in Social Security
NIR Not Immediately Realisable
PDNASS Pandit Deendayal Upadhyaya National Academy of Social Security
Pension Fund Employees’ Pension Fund
Pension Scheme Employees’ Pension Scheme, 1995
PG Public Grievances
PRO Public Relations Officer
PF Provident Fund
PSFI Public Sector Financial Institutions
RFD Results Framework Document
RO Regional Office
RPFC-I Regional Provident Fund Commissioner, Grade-I
RPFC-II Regional Provident Fund Commissioner, Grade-II
RRC Revenue Recovery Certificate
SC Scheduled Caste
Scheme Employees’ Provident Fund Scheme, 1952
SDS Special Deposit Scheme
SRO Sub-Regional Office
SSA Social Security Assistant
U/S Under Section
UN-EX Unexempted
VIG Vigilance
ZO Zonal Office
ZTI Zonal Training Institute
ZVD Zonal Vigilance Directorate
10
EPFO at a Glance
EPFO administers the Employees’ Provident Funds and Miscellaneous

Provisions Act, 1952
EPFO is one of the world’s largest social security providers.
The Act applies to a defined class of industries employing 20 or more
employees.
Three Schemes run by EPFO are Employees’ Provident Funds
Scheme-1952, Employees’ Pension Scheme - 1995, and Employees’
Deposit-Linked Insurance Scheme - 1976.
The covered establishments are required to statutorily comply in
respect of all their employees drawing wages up to Rs 15,000 per
month (w.e.f. 01.09.2014).
Provident Fund is based on a defined contribution scheme where
both the employees and the employers contribute their mandated
share.
A mix of “defined contribution” and “defined benefit” forms the
Pension Scheme. The employees do not have to contribute to this
scheme.
Insurance Scheme is a deposit linked Scheme that provides for benefits
up to Rs 6,00,000/- without any contribution from employees.
11
An average day at EPFO
2018-19
Rs 599.22 Crore received as contribution
416 Establishments registered and 66309 claims settled Rs 328.67 Crore disbursed
fCroea
mttrehdebNyoA
ulnexPrM
oujerc
atvev
74423 members added to beneficiaries
2611 Public Grievances 8.18 Lac member 2604 Public Grievances

Received accounts updated Settled
12
13
14
Chapter 1
EMPLOYEES’ PROVIDENT FUND
ORGANISATION
HISTORICAL PERSPECTIVE
1.1 It has been endeavour of Central Government to provide social security to the industrial
workers after their superannuation or to their dependents in the event of their pre-mature death.
The first Provident Fund Act, passed in 1925 to regulate the Provident Fund of some private concerns
was limited in its scope. In 1929, the Royal Commission of Labour stressed the need for formulating
a scheme to establish Provident Funds for industrial workers. Thirteen years later in the third
conference of labour ministers, the issue was considered again. The proposal to establish Provident
Funds was generally accepted. It was recommended that such funds should be established on the
basis of voluntary participation. It was further recommended that the Central Government may
frame a model set of rules for management of Provident Funds which may in turn be adopted by the
employers for establishing Provident Funds. The model rules were circulated to employers in 1945
for adoption in industrial concerns. Some progressive employers took the initiative to establish
voluntary Provident Funds for the benefit of about 3 lac workers, but the general response was not
encouraging.
1.2 In 1947 the question was reviewed at the Asian Regional Conference of the International
Labour Organisation. It was reiterated that in view of the financial and administrative conditions in
India, a contributory provident fund scheme was preferable to a scheme of pension or gratuity
payments as it would not be possible to introduce the same in India, as adopted in the other
industrially advanced countries. The main difficulty felt in a gratuity scheme was that the amount
15
paid to a worker or his dependents would be small as the worker would not himself be making any
contribution to the fund. Taking into account the various difficulties, financial and administrative, the
most appropriate course considered to be adopted was the institution of compulsory contributory
provident fund, in which both workers and employers would contribute. Such a Scheme would inter-
alia have the following benefits: -
i) It would inculcate a spirit of thrift among workers
ii) It would help in stabilisation of the labour force.
1.3 In accordance with the recommendation of the Asian Regional Conference, the matter was
discussed at the 10th session of the Indian Labour Conference held in 1948. It was generally agreed
that the introduction of a statutory provident fund scheme for industrial workers must be undertaken.
1.4 To test such a scheme in a restricted field, the Coal Mines Provident Fund Scheme was
launched in 1948. The success of this Scheme led to the demand for its expansion to other industries
was well. In 1949, when a non-official Bill for setting up of provident funds for other industrial
workers was introduced in the Central Legislature, the then Union Labour Minister gave an
undertaking that a comprehensive Bill on the subject would be placed before the House. The subject
was exhaustively discussed at the meeting of the Standing Labour Committee held in November
1950, where there was general agreement, particularly among the representatives of the State
Governments, that legislation should be undertaken for instituting provident funds in industrial
undertakings. This view was endorsed by the conference of Labour Ministers held in January, 1951.
1.5 This led to the promulgation of the Employees’ Provident Funds Ordinance, 1951 by the
President of India on the 15th November, 1951 with a view to provide for the institution of provident
funds for employees in factories and other establishments. The ordinance which came into force at
once, extended to the whole of India except the State of Jammu and Kashmir.
1.6 The Ordinance promulgated on the 15th November, 1951 was replaced by the EPF Act, on 4th
March 1952. The Scheme framed under section 5 of the Act was brought into force in stages and
was enforced in its entirety by the 1st November, 1952. The working of the Scheme brought out
certain defects in the Act such as:-
i) lack of provision for inspection of exempted factories,

ii) recovery of dues from such factories,
iii) payment of damages etc.
1.7 In order to rectify these defects, an amendment bill was introduced in the Council of States
on 14th September, 1952. As some of the amendments necessitated urgent implementation and
since the EPF (Amendment) Bill could not be passed during that session of Parliament, an amending
Ordinance was promulgated, which was subsequently replaced by the EPF (Amendment) Act, 1953
which received assent of the President on 12th December, 1953.
1.8 The Act has undergone a number of changes over the years in view of the changing industrial
environment and requirements. Some of the Amendment Acts that have been enacted over the years
are given below:-
1. The Employees’ Provident Funds (Amendment) Act, 1953 (37 of 1953).

3. The Repealing and Amending Act, 1957 (36 of 1957).
16
8. The Labour Provident Fund Laws (Amendment) Act, 1971 (16 of 1971).
9. The Employees’ Provident Funds and Family Pension Fund (Amendment) Act, 1973 (40 of
1973).
10. The Labour Provident Fund Laws (Amendment) Act, 1976 (99 of 1976).
11. The Delegated Legislation Provisions (Amendment) Act, 1985 (4 of 1986).
12. The Employees’ Provident Funds and Miscellaneous Provisions (Amendment) Act, 1988 (33
of 1988).
of 1996).
of 1998).
15. The Repealing and Amendment Act, 2001 (30 of 2001).
SCHEMES FRAMED UNDER THE EPF & MP ACT, 1952
1.9 Following three Schemes have been framed under the Act:-
(i) The Employees’ Provident Funds Scheme, 1952 (EPF) – (w.e.f 1st November, 1952)
(ii) The Employees’ Pension Scheme, 1995 (EPS) (w.e.f 16th November, 1995) {replacing the
Employees’ Family Pension Scheme, 1971}
(iii) The Employees’ Deposit Linked Insurance Scheme, 1976 (EDLI) – (w.e.f. 1st August, 1976)
1.10 The Employees’ Provident Fund Organisation, an autonomous body under the Ministry of
Labour & Employement (MoL&E), Government of India, administers the Act and the Schemes framed
thereunder.
1.11 The benefits admissible under each of the three schemes are indicated in the table below:
Provident Funds Scheme Pension Scheme Insurance Scheme
• Accumulation plus • Monthly pension for members • The benefits are provided in
interest upon retirement, on superannuation/ retirement, case of death of an employee
resignation, death. disability. who was member of the
Scheme at the time of death.
• Monthly pension for
• Partial withdrawals For service less than 12
dependants of deceased
allowed for specific months, insurance benefit upto
member viz. widow(er),
expenses such as house Rs. 1 Lacs is paid. For
children, parent /nominee.
construction, higher continuous service of 12
education, marriage, • Past service benefit to months in the same
illness etc participants of erstwhile Family establishment, insurance
Pension Scheme, 1971 benefit from Rs. 2.5 Lacs to Rs.
6 Lacs is paid.
CENTRAL BOARD OF TRUSTEES
1.12 The Central Board (EPF), which is a tripartite statutory body constituted by the Central
Government under Section 5A of the Act, has the responsibility to administer the Act & the three
17
Schemes framed under the Act. Hon’ble Union Minister of Labour & Employment, Government of
India is the Chairman of the Board. The tenure of the Board is for five years. The constitution of the
Board as per section 5A of the Act is as under:
• Chairman - 01
• Vice Chairman - 01
• Central Provident Fund Commissioner - 01 Member Secretary (ex-officio)
• Central Government’s representatives - 05
• State Governments’ representatives - 15
• Employers' representatives - 10
• Employees’ representatives - 10
The main functions of the Central Board are:
• Administration of the funds vested in the Board.

• Delegation of Administrative & Financial powers as it may deem necessary for efficient
administration of the Schemes.
• Appointment of Officers and Staff.
• Maintenance of Accounts of Income & Expenditure in prescribed form and manner.
• Submission of Audited Accounts (with comments of CAG) and Annual Report on
performance of EPFO to the Government.
1.13 The Board was reconstituted by the Ministry of Labour & Employment, Government of India
on 09.11.2018.
1.14 During the year 2018-19, four meetings of the Central Board were held. Shri Santosh Kumar
Gangwar, Union Minister for State (I/C) Labour & Employment, Government of India, was the
Chairman of the Board. Shri Heeralal Samariya, Secretary (L&E), Ministry of Labour & Employment,
was Vice- Chairperson of the Board. The list of members of the Board as on 31.03.2019 is given in
Appendix-1(i).
Committees of the Central Board of Trustees
1.15 The Committees of the Central Board, consisting of the representatives of employers,
employees, Government and domain experts are constituted to aid & advise the Board for specific
purposes as detailed below:
A. Finance, Investment and Audit Committee
1.16 Compostion of the Committee as on 31.03.2019 is as under:
Sl. No. Name and Designation of the member Appointment as
1. Central Provident Fund Commissioner (ex-officio) Chairman

2. 1) Additional Secretary, Ministry of Labour & Central Government
Employment representatives
2) Additional Secretary & Financial Advisor,
Ministry of Labour & Employment
18
3. 1) Shri Arun Chawla Employers’ representatives
2) Shri K.E. Raghunathan
4. 1) Shri Prabhakar J. Banasure Employees’ representatives
2) Shri A.K. Padmanabhan
5. Joint Secretary (Insurance & Pension), Domain Expert
Department of Financial Services, Ministry of
Finance.
6. Financial Advisor & Chief Accounts Officer, EPFO Convener
The Joint Secretary (Social Security), Ministry of Labour & Employment shall be ’special
invitee’ to the Finance, Investment and Audit committee.
The main functions of the Finance, Investment and Audit Committee (FIAC) are as under:
• To oversee the investments being done by the portfolio managers.

• To watch timely investment of trust money with a view to realizing the optimum return
thereon.
• To issue such directions, as may be considered necessary, to the portfolio managers in
regard to investment, re-investment of redemption proceeds, interest etc. in accordance
with the prescribed pattern of investment & guidelines.
• To recommend rate of interest for the members of the Fund.
• To recommend formulation of guidelines for utilization of the Special Reserve Fund.
• Audit related issues.
• Appointment of consultant for selection of portfolio managers.
• Broad principles for inter se allocation of fund to portfolio managers.
• Any other work/ responsibility that may be assigned by the Board.
During the year 2018-19, five meetings of the Committee were held.
B. Pension & EDLI Implementation Committee
1.17 Compostion of the Committee as on 31.03.2019 is as under:
1. Central Provident Fund Commissioner (ex- Chairman

officio)
2. i) Director/Deputy Secretary (Social Security), Central Government

Ministry of Labour & Employment representatives
ii) Director/Deputy Secretary (Finance),
Department of Financial Services, Ministry
of Finance
3. i) Shri M.L. Maurya Employers’ representatives
ii) Shri Michael Dias
19
4. i) Shri Sunkari Mallesham Employees’ representatives
ii) Shri Harbhajan Singh Sidhu
5. i) Actuary appointed for valuation of Pension Domain Experts
Fund
ii) Representative from PFRDA nominated by
Department of Financial services/ PFRDA
6. Additional Central Provident Fund Convener
Commissioner (HQ) Pension
The terms of reference of the Committee are as under:
• To review the functioning of the Employees’ Pension Scheme, 1995 and Employees’ Deposit
Linked Insurance Scheme, 1976 and to consider suggestions/proposals for
amendment/improvement in these two schemes.
During the year 2018-19, one meeting of the Committee was held.
C. Exempted Establishments’ Committee
1.18 Composition of the Committee as on 31.03.2019 is as under:

1. Central Provident Fund Commissioner (ex- Chairman
officio)
2. i) Additional Secretary & Financial Advisor, Central Government
Ministry of Labour & Employment representatives
ii) Joint Secretary (Social Security), Ministry of
Labour & Employment
3. i) Shri Ashish Wig Employers’ representatives
ii) Shri Govind Lele
4. i) Shri Virjesh Upadhyay Employees’ representatives
ii) Shri Ramendra Kumar
5. Additional Central Provident Fund Commissioner Convener
(HQ) Exemption
The terms of reference of the Committee are as under:
• To oversee the working of exempted establishments in all respects and to make

suggestions for consideration of the Board to improve working of the exempted
establishments.
• To consider and suggest additional guidelines for grant of exemption/relaxation.
• To review the role of exempted trusts in the context of changing business environment
and current experience.
During the year 2018-19, one meeting of the Committee was held.
EXECUTIVE COMMITTEE, CENTRAL BOARD (EPF)
1.19 The Executive Committee is a statutory committee, which is constituted from amongst the
members of the Central Board of Trustees by the Central Government under Section 5AA of the Act.
Its purpose is to assist the Central Board of Trustees, EPF in performance of its functions. The term
20
of the Executive Committee is two years & six months. However, a member continues to hold office
until the appointment of his successor is notified in the Official Gazette. The Chairperson of the
Executive Committee is appointed by the Central Government from amongst the members of the
Central Board. As per Section 5AA, the constitution of the Executive Committee is as under:-
• Chairperson - 01
• Central Provident Fund Commissioner - 01 Member Secretary (ex-officio)
• Central Government’s representatives - 02
• State Governments’ representatives - 03
• Employers’ representatives - 03
• Employees’ representatives - 03
1.20 The Executive Committee, CBT (EPF) was reconstituted under Section 5AA of the EPF & MP
Act, 1952 by the Central Government on 24.11.2016 (Vide Gazette Notification No. V-22012/1/2006-
SS.II dated 24.11.2016) and was amended on 15.02.2019 (Vide Gazette Notification No. V-
22012/1/2006-SS.II dated 15.02.2019).
1.21 During the year 2018-19, two meetings of the Executive Committee, CBT (EPF) were held.
The meetings were chaired by Shri Heeralal Samariya, Secretary (L&E), Ministry of Labour &
Employment New Delhi. The list of members of Executive Committee as on 31.03.2019 is given in
Appendix– 1(ii).
SUB-COMMITTEES OF EXECUTIVE COMMITTEE, CENTRAL BOARD (EPF)
1.22 The Sub-Committees of Executive Committee are constituted for specific purposes to aid and
advise the Executive Committee. The Sub-Committees of the Executive Committee, CBT (EPF)
consist of representatives of employers, employees, Government and domain experts. The details
are as under:-
A. Sub-Committee on IT Reforms.
1.23 Members of the Sub-Committee as on 08.11.2018* are as under:-

2. i) Additional Secretary, Ministry of Labour & Central Government
Employment representatives
ii) Financial Advisor, Ministry of Labour &
Employment
iii) Additional Secretary, Ministry of Electronics &
Information Technologyor his representative.
3. Dr. U.D. Choubey Employers’ representative
4. Dr. G. Sanjeeva Reddy Employees’ representative
5. i) Representative from National Informatics Domain Experts
Centre (NIC).
ii) Representative from Ministry of Electronics &
Information Technology, Government of India.
6. Additional Central PF Commissioner Convener
(Information Services), EPFO.
*After reconstitution of CBT (EPF) on 09.11.2018, the sub-committee is also due to be reconstituted.
21
1.24 The terms of reference of the Sub-Committee on IT Reforms, Executive Committee, CBT,
EPF are as under:
• To recommend policy level decisions for implementation of IT Reforms in EPFO.

• To oversee entire process of IT Reforms in EPFO.
• Any other matter referred by Chairman, CBT, Executive Committee or the Central PF
Commissioner.
During the year 2018-19, no meeting of the Sub-Committee was held.
B. Sub-Committee on Building & Construction.
1.25 Members of the Sub-Committee as on 08.11.2018* are as under

2. Joint Secretary & Financial Advisor, Ministry of Central Government
Labour & Employment representative
3. Shri Ravi Wig Employers’ Representative
4. Shri M. J. Rao Employees’ representative
5. Chief Engineer, Employees’ State Insurance Domain Expert
Corporation
6. Chief Engineer, Physical Facilities Division, EPFO Convener
*After reconstitution of CBT (EPF) on 09.11.2018, the sub-committee is also due to be reconstituted.
1.26 The terms of reference of the Sub-Committee on Building & Construction are as under:
• To examine proposals for acquiring/purchase of land and building/construction referred to

the Executive Committee.
• To examine the proposals for acquiring land/building, construction including technical

feasibility, financial viability and drawings etc. which require consideration of the Executive
Committee, other than those proposals involving acquiring of land/building, construction
from or through the Central or State/Public Sector Undertakings.
During the year 2018-19, one meeting of the Sub-Committee was held.
REGIONAL COMMITTEES (EPF) FOR THE STATES/UNION TERRITORIES.
1.27 The Regional Committees (Employees’ Provident Fund) for States are constituted under the
provisions of Para 4 of Employees’ Provident Funds Scheme, 1952. The Chairman, Central Board, is
the competent authority to constitute the Regional Committee (EPF) for the State. The term of each
Regional committee is three years form the date of notification in the Official Gazette. According to
para 4 of EPF Scheme,1952, a Regional Committee for a State is constituted to advise the Central
Board on matters connected with the administration of the Scheme in the State and in particular
on:-
22
• Progress of recovery of provident fund contributions and other charges
• Expeditious disposal of prosecution cases
• Speedy settlement of claims
• Annual rendering of accounts to members of the Fund, and
• Speedy sanction of advances.
1.28 24 Regional Committees (EPF) for the States/Union Territories in the country have been
constituted in accordance with Para 4 of EPF Scheme. According to para 5 of EPF Scheme, 1952, the
term of office of the Chairman and every member of the Regional Committee is 3 years. However,
the members of the Regional Committee continue to hold office until the appointment of their
successors is notified in the Official Gazette. The State Governments for which the Regional
Committees were due for reconstitution, were requested to expedite proposals for reconstitution of
Regional Committees. The provisions of the EPF Scheme, 1952 mandate that Regional Committee,
EPF of a State should meet at least two times in a financial year. Advisories have been issued to the
Secretaries of the Regional Committees to ensure that the required number of meetings are held.
23
CHAPTER 2
OVERVIEW OF THE ACT & SCHEMES
APPLICATION OF THE ACT

COMPULSORY COVERAGE
2.1 The Act extends to whole of India, except the State of Jammu and Kashmir. The Act is at
present applicable:
• to every establishment, which is a factory engaged in any industry specified in Schedule -

I to the Act in which twenty or more persons are employed; and
• to any other establishment employing twenty or more persons or class of such

establishments which the Central Government notifies in the Official Gazette.
2.2 In case of Cine-Workers, the required employees strength for the purpose of coverage
under the Act is five.
24
VOLUNTARY COVERAGE
2.3 An establishment which is not otherwise coverable under the Act can be covered voluntarily
where the employer and the majority of its employees have agreed that the provisions of the Act
should be made applicable to their establishment under Section 1(4) of the Act from the date of
agreement or from any subsequent date specified in such agreement. During the year, the number
of such voluntarily covered establishments was 31592.
EXCLUSION FROM COVERAGE
2.4 The Act does not apply to:
• any establishment registered under the Co-operative Societies Act, 1912 (2 of 1912), or under
any other law for the time being in force in any State relating to co-operative societies
employing less than 50 persons and working without the aid of power;
• any other establishment belonging to or under the control of the Central Government or a
State Government and whose employees are entitled to the benefit of contributory provident
fund or old age pension in accordance with any scheme or rule framed by the Central
Government or the State Government governing such benefits; or
• any other establishment set up under any Central, Provincial or State Act and whose
employees are entitled to the benefits of contributory provident fund or old age pension in
accordance with any scheme or rule framed under that Act governing such benefits.
SCHEDULE OF INDUSTRIES / CLASSES OF ESTABLISHMENTS
2.5 The Act is applicable to factories engaged in industries specified in Schedule-I of the Act and
to establishments/classes of establishments notified by the Central Government.
2.6 Industry/Class wise establishments and members as on 31.03.2019 is given in Appendix-

2(i). Zone and Office-wise position is given in Appendix-2(ii) and State-wise position is given in
Appendix-2(iii).
2.7 Maharashtra State followed by Tamilnadu has the largest number of members. It may also
be noted that 59.22% of the members are concentrated in five states namely Maharashtra,
Tamilnadu, Karnataka, Delhi, and Gujarat.
2.8 Out of the Industries/Classes of establishments, to which the Act applies, 89.42% members
and 81.58% establishments are concentrated in 25 categories indicated in Appendix-2(iv).
ELIGIBILITY FOR MEMBERSHIP OF EMPLOYEES’ PROVIDENT FUNDS SCHEME, 1952
2.9 At the time of inception of the Scheme, an employee who was in receipt of pay upto Rs.300/-
per month and who worked for one year was eligible for membership of the Fund. Chronological
order of the change of wage ceiling and qualifying period for enrolment as member under the
Scheme is given below:
CHRONOLOGICAL ORDER OF THE CHANGE OF WAGE CEILING (PARA 2(f) OF EPF SCHEME 1952)
Period Wage limit per month
01.11.1952 to 31.05.1957 Rs. 300/-
01.06.1957 to 30.12.1962 Rs.500/-
31.12.1962 to 10.12.1976 Rs.1,000/-
25
11.12.1976 to 31.08.1985 Rs. 1,600/-
01.09.1985 to 31.10.1990 Rs. 2,500/-
01.11.1990 to 30.09.1994 Rs.3,500/-
01.10.1994 to 31.05.2001 Rs.5,000/-
01.06.2001 to 31.08.2014 Rs.6,500/-
01.09.2014 onwards Rs.15,000/-
QUALIFYING PERIOD OF SERVICE FOR ENROLMENT OF AN EMPLOYEE
(Para 26 of the EPF SCHEME 1952)
From the inception of the Completion of one year's continuous service or has actually not less than 240
EPF Scheme, in 1952 till working days within a period of one year or less, whichever is earlier.
02.12.1971
From 03.12.1971 to Completion of one year's continuous service or has actually not less than
09.08.1974 240 working days within a period of one year or less or has been declared
permanent in any such factory or other establishment, whichever is the
earliest.
From 10.08.1974 to Completion of six months continuous service or has actually worked for not
30.01.1981 less than 120 days within a period of six months or less or has been declared
earliest.
From 31.01.1981 to Completion of three months continuous service or has actually worked for
31.10.1990 not less than 60 days within a period of three months or has been declared
earliest.
From 01.11.1990 onwards From the date of joining the factory/ establishment
EMPLOYEES' PENSION SCHEME,1995
BRIEF HISTORICAL NOTE

2.10 The Employees’ Pension Scheme, 1995 (EPS) came into effect on 16th November, 1995 and
with its introduction the erstwhile Employees’ Family Pension Scheme, 1971 (EFPS) ceased to
operate and all the assets and liabilities of the old scheme were transferred and merged with the
Employees' Pension Fund. The benefits and entitlements of the beneficiaries under the old scheme
(EFPS) are protected and continued under the new EPS, 1995.
2.11 The EPS has been designed on the principles of a "Defined Contribution - Defined Benefit”
Social Insurance Scheme and adopts "actuarial principles" for ensuring long term financial viability.
The Scheme aims at providing economic sustenance during old age and survivorship coverage to
members and their families. The Employees' Pension Scheme, 1995 is funded by diversion of 8.33%
from the monthly Employer's share of Provident Fund contributions as well as a contribution of
1.16% of the monthly wages (limited to the amount payable on pay of fifteen thousand rupees
only) by the Central Government.
APPLICABILITY
2.12 The EPS at its inception applied compulsorily to all the existing members of the Employees
Provident Fund who were contributing to the Employees' Family Pension Scheme, 1971. The new
entrants, as members of Provident Fund from 16.11.95 onwards also acquired membership of the
Scheme on compulsory basis. However, the same is restricted to the statutory salary ceiling of Rs.
15000/- since 1st September 2014. The existing members of the Employees Provident Fund as on
15.11.1995 who had not opted for joining the erstwhile Employees' Family Pension Scheme, 1971
were given an option for joining this scheme.
26
2.13 The EPS though effective from 16.11.95 has a provision for retrospective optional application
from 01.04.93 for outgoing members of the ceased Employees' Family Pension Scheme, 1971 and
its beneficiaries during the period between 01.04.93 to 15.11.95. Members of the old scheme who
had died between 01.04.93 and 16.11.95 were deemed to have joined the new scheme and their
beneficiaries were entitled for pension benefits under EPS, 1995.
BENEFITS
2.14 The EPS provides a comprehensive set of benefits which covers a broad spectrum of
contingencies ensuring social security protection in the old age of the members and their families.
The different categories of pension and withdrawal benefits that are available under EPS are as
under:
• Member Pension on superannuation.
• Early member pension.
• Disability Pension on permanent and total disablement during the service.
• Widow/Widower Pension on death of member or Pensioner.
• Children Pension for 2 children at a time till the age of 25 years on death of the member.
• Orphan Pension paid to maximum 2 orphans at a time till the age of 25 years on death of
member when spouse pension is not payable or on death of spouse.
• Disabled Children/Orphan Pension paid for entire life of the disabled child/Orphan.
• Nominee Pension paid on death of member and paid for life to the nominee in case there
is no family as defined under EPS-1995.
• Pension to dependent father/mother paid on death of member provided there is no family

or nominee of the member.
• Withdrawal benefit paid on exit from service or on superannuation provided member has
not rendered service eligible for Pension.
2.15 The EPS is a vast improvement over the erstwhile Employees' Family Pension Scheme, 1971,
under which only widow/widower pension was payable in case of death while in reckonable service
and prior to completion of 60 years of age. In the absence of spouse or on cessation of spouse
pension, the eldest child was eligible for pension up to the age of 25 years and in turn to other
children one at a time, subject to the age limit of 25 years. There was no provision for pension to
members on superannuation/retirement or disablement, and the employee was entitled to
withdrawal benefit only.
27
ELIGIBILITY
2.16 A member of the EPS becomes eligible for superannuation / early pension under the EPS on
fulfilling:
• Minimum 10 years of eligible service; and

• Attaining age of 58/50 years.
On cessation of employment before completing 58 years a member can opt for early pension.
Such early pension can be availed only after completing 50 years of age and it will be subject to
discounting factor at the rate of 4% (w.e.f. 26.9.2008) for every year falling short of 58 years. No
member pension is payable before attaining the age of 50 years. However, no such age or minimum
eligibility service criteria shall apply for pension entitlement in case of disablement or death of the
member and even membership with one month contribution will suffice in such cases.
The quantum of pension payable to a member on superannuation and/or exit from service
on attaining the age of 58/50 years depends upon two variables; first, the period of pensionable
service rendered by the member and secondly the pensionable salary which is the average wages of
the preceding 60 months prior to exit.
Members having service prior to 16-11-1995, have the added benefit of past service pension
for the period of their membership under the erstwhile Employees' Family Pension Scheme, 1971 as
per values in the tables provided in the scheme.
PENSIONERS
2.17 The EPS has since its inception grown in terms of the beneficiaries at a rapid pace. In the
last five years the overall growth in terms of the pensioners being benefited by the scheme has
increased at more than 5% to 10% on year to year basis. The increase in the number of pensioners
in the last five years is given in the table and the graph below:
Distribution of Pension Categories under the Employees’ Pension Scheme, 1995
Member Spouse Children Nominee Parent Orphan Total

Year
Pension Pension Pension Pension Pension Pension Pensioners
2014-15 3566857 890537 586935 10069 19884 30115 5104397
2015-16 3783251 930372 574137 10058 23038 36925 5357781
2016-17 3875335 1139764 570519 12300 31261 20618 5649797
2017-18 4211685 1431613 556510 10562 41740 21080 6273190
2018-19 4325413 1477583 573580 10538 43264 21368 6451746
28
2.18 Among the pensioners, the category of member pensioners constitutes almost 67% of the
total number of pensioners with the spouse and children pensioners constituting about 32% of the
pensioners. The distribution of pensioners in the year 2018-2019 is shown in the figure below:-
Pensioners in 2018-2019
43264,1%
21368,0%
10538,0%
573580,9% Member Pension
Spouse Pension
Children Pension
1477583,23% Nominee Pension
Parent Pension
Orphan Pension
4325413,67%
Classification of pensioners of EPS,1995 into various categories as on 31.03.2019 is shown at

Appendix-2(v).
EPS FUND RECEIPTS, PAYMENTS AND CORPUS
2.19 With the increase in the number of pensioners, the amount disbursed as pension has also
shown a steady increase over the years. However, the Fund has not witnessed any cash flow
problems till now in spite of there being a projected actuarial deficit in the valuation of the Fund.
The receipts and payment outgo from the fund in the previous five years is depicted in the tables
and the graph below:
EPS Payments ( Rs. in crores )
Year Pension Disbursed Withdrawal Benefits Total
2014-2015 7,212.53 5,388.41 12,600.94

2015-2016 8,263.04 5,282.13 13,545.17
2016-2017 9,212.25 6,297.98 15,510.23
2017-2018 9613.59 6983.45 16,597.04
2018-2019 11207.34 7636.41 18,843.75
29
EPS Payments ( Rs. in crores )
20,000.00
18,000.00
16,000.00 EPS Payments
14,000.00 ( Rs. in crores ) Pension
12,000.00 Disbursed
10,000.00
8,000.00 EPS Payments
6,000.00 ( Rs. in crores ) Withdrawal
4,000.00 Benefits
2,000.00
0.00
EPS Payments
( Rs. in crores ) Total
5
9
01
01
01
01
01
-2
-2
-2
-2
-2
14
15
16
17
18
20
20
20
20
20
2.20 Along with the increase in the pension and withdrawal benefit payments there has been a
continuous increase in the receipts and corpus given the growth in the membership as well as general
increase in wages. The growth in the receipts and corpus in the previous five years are given in the
table and the graph below.
Pension Fund Receipts & Corpus (Rs in crores)

Total
Contribution Corpus as at
Contribution Contribution
Year (Employer's Interest the end of
(Govt. share) received during
share) Financial Year
the year
2014-2015 21,951.70 2,299.80 24,251.50 19,097.28 2,38,531.84
2015-2016 29,026.88 3,280.20 32,307.08 21,662.14 2,77,077.20
2016-2017 32,108.65 4,284.80 36,393.45 25,381.19 3,18,412.38
2017-2018 36,618.23 5,757.42 42,375.65 30,260.66 3,93,604.40
2018-2019 40,259.74 6,401.90 46,661.64 32,982.68 4,37,762.54
Pension Fund Receipts & Corpus
450000.00
400000.00 Contribution (Employer's Share)
350000.00
300000.00 Contribution (Govt. Share)
250000.00
Total Contribution received during
200000.00 the year
150000.00 Interest
100000.00
50000.00 Corpus as at the end of the financial
year
0.00
2014-15 2015-16 2016-17 2017-18 2018-19
The accumulated corpus of the EPS has grown steadily and since the year 2014-15 the corpus
has increased by almost 73.85%
30
IMPLEMENTATION OF MINIMUM PENSION PROVISION
2.21 During the year 2014-15, one of the long awaited demands for implementation of the
minimum pension was given effect to. The Central Government had issued Gazette Notification No.
593(E) dated 19.08.2014 providing a minimum pension of Rs.1,000/- per month for member /
widow(er) / disabled/ nominee/ dependent parent pensioners, Rs.750/- per month for orphan
pensioners and Rs.250/- per month for children pensioners.
The payment of pension with the revised minimum pension applicable has commenced from
September, 2014. The details of pensioners benefited, and the amount disbursed in respect of them
in the last three years are as follows:
Amount paid as Amount Paid as per

No. of Difference
Year per original minimum pension
Pensioners amount
pension notification
benefited (Rs. in crores)
(Rs. in crores) (Rs. in crores)
2016-17 18,34,624 1,333.63 2,146.69 813.06
2017-18 17,21,904 1,342.47 2,177.30 834.83
2018-19 20,03,143 1,433.64 2,354.07 920.43
2.22 After implementation of the minimum pension notification, the pension for all
member/widow(er)/disabled/nominee/dependent parent pensioners whose original pension was less
than Rs.1,000/- p.m., has been fixed at the minimum of Rs.1,000/- p.m. Deductions on account of
benefits availed by members on the basis of choice exercised at the time of making claims like
Commutation, Return of Capital and Short Service are applied on the minimum pension of Rs.1,000/-
p.m. The determination of pension under EPS, 1995 after implementation of the minimum pension
notification is in consonance with the provisions of the scheme as well as the amendments introduced
thereto vide the minimum pension notification referred above. Allowing the minimum pension of
Rs.1,000/- p.m. without regard to deduction on account of Commutation, Return of Capital etc.
would be iniquitous and unfair vis-à-vis the pensioners who had not taken these benefits at the time
of claim and opted to take only the original pension without any optional benefits.
The month-wise details of Pensioners benefited from minimum pension of Rs.1000/- per
month for the year 2018-2019 is given Appendix-2(vi).
ACTUARIAL VALUATION OF THE EMPLOYEES’ PENSION SCHEME, 1995
2.23 Employees’ Pension Scheme, 1995 is a funded scheme with combined features of Defined
Benefit and Defined Contribution. Accordingly, the scheme prescribes the rate of contribution payable
as well as the scale of benefits admissible. A provision has been made under Para 32 of the
Employees’ Pension Scheme, 1995 for annual valuation of Employees’ Pension Fund by a Valuer
appointed by the Central Government.
The process of appointment of Actuary for the 22nd and 23rd valuation of Employees’ Pension Fund
for the year 2017-18 and 2018-19 has been completed and the work of valuation has been initiated.
Details are given in Appendix-2(vii).
31
PENSION DISBURSEMENT
2.24 The disbursement of pension is being carried out at present using the Core Banking System
(CBS) platform of pension disbursement banks. Instructions were issued to field offices to ensure
that pension was credited to the pensioners’ accounts on the first working day of the month.
2.25 The disbursement of monthly pension benefits is carried out through the network of branches
of banks with which agreements have been made. The Regional Offices have entered into
agreements with Nationalized Commercial Banks for this purpose. Centralized pension disbursement
arrangements/ agreements have also been made with HDFC Bank, ICICI Bank, Axis Bank and post
offices to disburse pension and other benefits all over India.
2.26 The region-wise list of banks with which various Regional Offices have made
agreements/arrangements is given at Appendix-2(viii).
EMPLOYEES’ DEPOSIT LINKED INSURANCE SCHEME,1976.
2.27 Insurance Scheme came into force on 1st August,1976. This Scheme is supported by a
nominal contribution by the employers. No contribution is payable by the employees for availing
Insurance cover.
APPLICATION AND COVERAGE
2.28 Insurance Scheme is applicable to all factories/establishments to which the EPF Act 1952
applies. All the employees who are members of the provident fund are members of this Scheme.
BENEFITS UNDER THE SCHEME
2.29 The following benefits are provided in case of death of an employee who was member of the
scheme at the time of death:-
• The family will get an amount linked to either the average balance in PF account during
preceding 12 months or during the period of his membership, whichever is less, except
where the average balance exceeds rupees fifty thousand, the amount payable shall be
rupees fifty thousand plus 40% of the amount in excess of rupees fifty thousand subject
to a ceiling of rupees one lakh. The benefit will be further increased by twenty percent.
• where the deceased member was in the employment of the same establishment for a
continuous period of twelve months, preceding the month in which he died, the quantum
of benefits will be the average monthly wages drawn (subject to a maximum of
Rs.15,000/-) during the twelve months preceding the month in which employee died,
multiplied by thirty times plus fifty percent of the average balance in the account of the
deceased in the Fund or of a provident fund exempted under section 17 of the Act or
under, paragraph 27 or 27A of the Employees’ Provident Funds Scheme, 1952, as the
case may be, during the preceding twelve months or during the period of his membership,
whichever is less subject to a ceiling of one lakh and fifty thousand rupees.
Provided that where the member has rendered continuous service of one year in the same
establishment, the assurance benefit shall not be less than two lakh and fifty thousand rupees and
should not exceed six lakh rupees.
32
Chapter 3
PERFORMANCE MANAGEMENT IN EPFO
The indicative performance and service delivery parameters are laid out in the Citizen’s Charter of
the Organization.
VISION
3.1 Employees’ Provident Fund Organisation has a vision to reposition itself as a world class Social
Security Organisation providing futuristic services meeting the growing requirements of all categories
of its stakeholders. EPFO Vision 2030 envisages:-
• Universal Social Security Coverage on mandatory basis by way of Provident Fund, Pension
and Life Insurance for all workers of the country;
• Online Services for all EPFO benefits with State-of-the-Art Technology;
• Implementation of policies for a benefit structure with adequate support level of social
security.
MISSION
3.2 Our mission is to extend the reach and quality of publicly managed old age income security
programs through consistent and ever-improving standards of compliance and benefit delivery in a
33
manner that wins the approval and confidence of members in our methods, fairness, honesty and
integrity, thereby contributing to the economic and social well-being of the nation.
3.3 Technology-driven and hassle-free services envisaged to improve the level of trust on the
functioning of EPFO include:-
• Providing minimum interface but maximum output from EPFO offices.

• Providing improved and reliable facility for online services.
• Providing real time monthly updation of member accounts.
• Providing online access to member account.
• Ensuring one Employee one EPF account
• Reducing the time for settlement of claims to 3 days.
• Facilitating ease of compliance.
• Encouraging and promoting voluntary compliance.
• Keeping up vigil and ensure proper compliance by all establishments.
• Further improvising easy interaction with EPFO to obtain information or seek redressal.
SERVICE STANDARDS
3.4 The details of service standards of the Citizen Charter are as follows:-
S. MAIN SERVICES STANDARDS*

NO.
Forms Introduced New Forms
1. Settlement of form-19 (PF – final Composite Claim Form 10 days
withdrawal) (Aadhar) & (Non-Aadhar)
2. Settlement of form 31 (PF – part Composite Claim Form 10 days
withdrawal) (Aadhar) & (Non- Aadhar)
3. Settlement of form 13 (PF - transfer) 10 days
4. Settlement of form 14 (PF – payment 10 days
of life insurance premium)
5. Settlement of form 20 (PF – final Composite Claim Form in 7 days
withdrawal by nominee on death of Death Cases.
member)
6. Settlement of form 10D (Pension – Composite Claim Form in 7 days
monthly pension) Death Cases.
7. Settlement of form 10C (Pension – Composite Claim Form 10 days
Withdrawal Benefit/Scheme (Aadhar) & (Non-Aadhar)
Certificate)
8. Settlement of form 5IF (Insurance – Composite Claim Form in 7 days
payment to nominee on death of Death Cases.
employee while in service)
9. Redressal of grievances 15 days
10. Issue of annual accounts slips By 31st May of the
following year
*EPFO aims to achieve these targets which are higher than the mandatory standards of service.
All EPFO payments are routed through Electronic and Digital Fund transfer system.
34
RIGHTS OF MEMBERS
3.5 Rights of members are as follows:-
• Right to membership of PF, Pension and EDLI schemes for every employee of covered
establishment subject to the scheme provisions.
• To avail the online services being provided by EPFO
• To obtain claim form free of cost from any Provident Fund office.
• To obtain assistance/guidance in filling up forms.
• To submit claim applications and obtain acknowledgement.
• To get partial withdrawals from provident fund settled within a maximum period of 10 days
for specified purposes.
• To get final withdrawals from provident fund settled within 10 days from the date of
submission of claim.
• To get provident fund accumulations transferred to members’ new account within 10 days of
application on change of employment.
• To execute nomination for receiving provident fund accumulations/pension.
• To register grievance and get redressal within 15 days.
• To approach any officer for redressal of grievance in respect of an establishment, including
an exempted establishment, without prior appointment.
• To receive monthly payment of pension under the scheme.
• To obtain Universal Account Number (UAN) from EPFO.
RIGHTS OF EMPLOYERS
3.6 Rights of employers are as follows:-
• To demand from the visiting Enforcement Officer an Identity Card.

• To get the Business Number (PF code number) allotted electronically for complying with the
provisions of law.
• To approach EPFO & seek clarifications/guidance relating to provident fund matters.
• To avail the online services for filing returns and remit the contributions.
• To have at least one Nodal /Relationship Officer in each field office.
• To have time line for the disposal of various tasks like 7A enquires.
• To have right to meet the Officer in-charge.
35
GRIEVANCE REDRESSAL MECHANISM
3.7 Name and contact details of Public Grievance Officer at the Head Office.
Additional Central PF Commissioner (CSD)

Employees’ Provident Fund Organisation
Bhavishya Nidhi Bhawan, 14 Bhikaiji Cama Place
New Delhi-110066
(Contact details available on www.epfindia.gov.in)

URL to lodge grievance: www.epfigms.gov.in
www.pgportal.gov.in
TIMELINE FOR REDRESSAL: 15 days
3.8 General time limit for settlement of any grievance shall be 15 days. In case of non-redressal,
the grievance will be escalated to next higher authority. If a member has mentioned his/her e-mail
ID, acknowledgement as well as response will be communicated through e-mail. There is also
provision to reply to the address of the member through hard copy.
STAKEHOLDERS
3.9 The service standards mentioned in the three Schemes under the EPF & MP Act, 1952 will be
applicable to EPFO stakeholders, namely, the employees and employers.
RESPONSIBILITY CENTERS AND ORGANISATION’S PRESENCE
3.10 EPFO has a nationwide network of 21 Zonal Offices and 135 Regional Offices, 114 District
Offices, 05 Special State Offices and 04 Service centres. The centres in these offices reach out to
the stakeholders and ensure extension of Social Security services. List of EPFO offices is at
Appendix-3(i).
INDICATIVE EXPECTATIONS FROM THE SERVICE RECIPIENTS
Members
• Immediately after joining an establishment, the member should submit his/her UAN with
declaration regarding previous membership of Fund to the employer (Para 34, EPF Scheme
1952).
• Member should submit his/her nomination in Form 2 to his/her employer for onward
submission to EPFO after authenticating it or submit the same online.
• Members should furnish Aadhar card as well as the KYC information correctly in their
accounts.
Employers
• Every month the employer should electronically submit monthly return in ECR format and the
corresponding remittance.
• The employer should submit particulars of members joining service and/or leaving service in
the prescribed form and manner. The employer should also submit nomination form in
respect of each member in the prescribed form and manner. [Para 36 (2), Para 61, EPF
Scheme 1952]
• Employer should submit Aadhar card and other requisite KYC information in respect of their
employee member.
36
Details of the Act, Scheme, benefits, duties of employers and contractors etc are available at
www.epfindia.gov.in
Unified portal for employers and employees is available at https://www.unifiedportal.epfindia.gov.in
3.11 There are various types of figures about the number of members EPFO caters to. In this
regard, following would be relevant to understand the issue:-
• Member means a member of the Employees’ Provident Fund, i.e. a member having PF balance
in his/her PF account. As on 31st March 2019, there were 22.92 crore members.
• Universal Account Number (UAN) has been allotted to all members in respect of whom at least
one contribution has been received since January 2014. There were 14.15 crore UANs issued
as on 31st March 2019.
• Contributing members are those in respect of whom regular contributions are being remitted
by the establishments. During 2018-19, there were an average of 4.69 crore contributing
members.
3.12 Similarly, as regards establishments, following would be relevant:-
• Establishments registered with EPFO - Establishments and their branches can apply for and
get unique PF code numbers. There are 12,34,282 unique PF code numbers registered with
EPFO as on 31st March 2019. 12,30,768 are PF un-exempted codes and 3,514 are PF
exempted codes.
• Average number of contributing establishments during the year 2018-19 was 6,20,690.
SERVICE AREA
• 1,02,666 additional establishments were given PF codes during the year taking the
cumulative total to 12.34 lac on 31st March, 2019.
• 6.21 lac establishments remitted dues in respect of 4.69 crore members. Details are given in
Appendix-3(ii).
• During the year, 163.78 lac claims were settled. Summary of all claims settled is given in
Appendix-3(iii). Zone and category wise settlement of claims is given in Appendices-
3(iv) to 3(x).
• During the year, EPFO catered to 64.52 lac pensioners.
• During the year, 2,021.10 lac Annual Statements of Accounts were updated. Details are given
in Appendix-3(xi).
FINANCIAL AREA
• Contribution received during the year in un-exempted sector was Rs. 1,48,006.56 cr.
• Benefits paid during the year in un-exempted sector amounted to Rs. 81,180.27 cr.
37
COMPLIANCE AREA
• 1,11,427 enquiries were concluded:-

14,305 under Section 7A of the Act and 97,122 under Section 14B of the Act.
• 51,166 enquiries were pending as on 31st March, 2019:-

18,737 under Section 7A of the Act and 32,429 under Section 14B of the Act. 13,293 (70.95%)
enquiries under Section 7A of the Act were pending for more than six months and 20,283
(62.55%) enquiries under Section 14B were pending for more than six months.
• Rs. 3,772.60 cr. assessed as amount due from defaulting establishments during the year.
• Rs. 2,416.94 cr. recovered from defaulting unexempted establishments.
• Rs. 7,513.48 cr. remained outstanding to be recovered from unexempted establishments. (Rs.
3,086.52 cr. being Penal Damages and Interest).
• Rs. 1,408.77 cr. remained pending for recovery from exempted establishments.
• Total Amount of Rs. 8,922.25 cr. is pending for recovery as on 31st March, 2019.
• Total amount in Not Immediately Realisable (NIR) Category as on 31st March, 2019 was
Rs. 4,795.38 cr. which is 63.82% of outstanding demand (Unexempted) of Rs. 7,513.48 cr.
Following is the breakup of NIR category:-
Category Amount Outsanding (Rs. in cr.) % of NIR

Stay by Courts 3,708.66 77.34
Under Liquidation 658.96 13.74
BIFR 115.22 2.40
Others 312.54 6.52
3.13 Summary of Statistical Abstract (2018-19) is given in Appendix-3(xii).
38
Chapter 4
COMPLIANCE MANAGEMENT IN EPFO
4.1 The Act is a Social Welfare Legislation enacted with a view to extend social security benefits
in the form of Provident, Pension and Insurance Funds to the organised work force of the country
engaged in the industries, factories and class of establishments to which the statute applies.
ROLE OF COMPLIANCE
4.2 The role of compliance begins with coverage of establishments under section 1(3)(a), 1(3)(b)
or Section 1(4) of the Act. After coverage, the employers of the establishments are required to
comply with the provisions envisaged under the Act and under the Schemes framed thereunder for
enrolling their employees as Members of the Fund, deduct provident fund contributions from their
salaries and deposit the same to the Fund along with their matching contribution. The employers
are also required to deposit their dues towards the inspection and administrative charges under the
Act.
ACTION IN CASE OF NON-COMPLIANCE
4.3 There may be the following types/issues of non-compliance on the part of the employers:
• Disputes on the applicability of the Act,
• Non-payment / delayed payment of provident fund and allied dues,
• Non- enrollment of all eligible Members,
• Non-submission of returns and other documents.
39
4.4 The following actions are provided in the Act that can be taken against defaulters to ensure
compliance under the Act:
• Action under Section 7A – For deciding applicability of the Act in case of disputes and for
determination of amounts due from any employer under the provisions of this Act, the
Provident Fund Scheme or the Pension Scheme or the Insurance Scheme, as the case may
be, inquiries under Section 7A are initiated. They are judicial in nature, thereby giving powers
for enforcing attendance of any person or examining him on oath, requiring the discovery and
production of documents, receiving evidence on affidavit and issuing commissions for
examination of witnesses.
• Action under Section 7Q –Levy of simple interest at the rate of twelve percent per annum
or at such higher rate as may be specified in the Scheme on any amount due from the
employer under this Act from the date on which the amount has become so due till the date
of its actual payment.
• Action under Section 14B– Levy of damages, as penalty, for belated remittance of
contributions and administrative charges due from any employer or transfer of accumulations
required to be transferred by him/her under sub-section (2) of Section 15 or sub-section (5)
of Section 17 or in the payment of any charges payable under any other provision of this Act
or the Schemes framed thereunder after giving a reasonable opportunity of being heard, and
at such rates as specified in the Scheme.
• Action under Section 8F –Issue of prohibitory orders to third parties including post offices,
bankers, insurance etc. to withhold any payment due or that may become due to the
defaulting employers and to remit the same to the Fund for appropriation against Provident
Fund and allied dues.
• Action under Section 14– Filing of prosecution cases against the defaulting employers
before the appropriate courts of law for avoiding payment of dues, non-submission of
statutory returns, making or causing to make false statement or representation, contravening
any condition subject to which exemption was granted and of committing same offence
repeatedly or any other contravention of provision of the Act or Schemes framed thereunder.
• Complaint under Section 406/409 IPC – Filing cases with police authorities or courts
against the employers who fail to remit the employees’ contribution to the Provident Fund
after deducting the same from wages / salary of their employees which amounts to criminal
breach of trust and is a cognizable offence.
• Action under Section 110 Cr.PC – Requiring the employers who habitually fail or attempt
to fail in making payment of provident fund and allied dues to execute bond, with sureties,
for good behavior with the Executive Magistrate.
4.5 e-GOVERNANCE INITIATIVES
• Common online coverage of establishments (OLRE) through the Shram Suvidha Portal.
• Introduction of e-proceedings for inquiries under Section 7A & 14B of the EPF & MP
Act, 1952.
40
• Facility for auto calculation and deposit of dues under Section 7Q (interest) and under
Section 14B (damages) of the EPF & MP Act, 1952 through ECR portal.
• Facility to see the compliance status of any registered establishment online on the
‘Establishment Search Portal’.
EXEMPTION
4.6 Section 17 of the Act provides for grant of exemption to establishments from operation of the
provisions of the Scheme(s). As per provisions of the Act, an applicant establishment has to seek exemption
from each Scheme separately and choice lies with the establishment whether it wants exemption from one
or two Scheme(s) or from all the three Schemes.
4.7 As per existing provisions, the following types of situations may arise with regard to exempted
establishments :-
EUU - Establishments exempted from EPF Scheme,1952 only.

UUE - Establishments exempted from EDLI Scheme,1976 only.
UEU - Establishments exempted from Employees Pension Scheme,1995 only.
EUE - Establishments exempted from EPF Scheme, 1952 and EDLI Scheme, 1976
only.
EEU - Establishments exempted from EPF Scheme,1952 and Employees Pension
Scheme,1995 only.
UEE - Establishments exempted from EDLI Scheme,1976 and Employees Pension
Scheme,1995 only.
EEE - Establishments exempted from all the three Schemes.
4.8 To elaborate further, exemption from EPF Scheme, 1952 is of the following three types :-
• Exemption from EPF Scheme, 1952 for the establishment as a whole under Section 17(1)(a)
to be granted by Appropriate Government by notification in the Official Gazette.
• Exemption from EPF Scheme, 1952 for the ‘Class of Employees’ under Para 27A of the EPF
Scheme, 1952 read with Section 17(2) of the Act to be granted by Appropriate Government
by order.
• Exemption from EPF Scheme, 1952 for individual employees under Para 27 of the EPF
Scheme, 1952 read with Section 17(2) of the Act to be granted by Commissioner by order.
4.9 Exemption from operation of the EPF Scheme, 1952 is granted to an eligible establishment by
Appropriate Governments on its application addressed to the Appropriate Government subject to terms
and conditions of grant of exemption. Application for grant of exemption is submitted by employer with
requisite documents to Regional P.F. Commissioner concerned who in turn forwards the same to EPFO,
Head Office after getting the deficiencies removed. In EPFO, Head Office the proposals for grant of
exemption are scrutinized and if found in order, are placed before the Central Board of Trustees, EPF
for consideration and recommendation to Appropriate Governments. Once the proposal is through by
the Board, it is forwarded to the Appropriate Government for issuance of Notification/Order in this
regard. Exempted establishments are required to create a bi-partite Board of Trustees under the
Chairmanship of the employer in relation to the establishment comprising of Trustees representing
employer and employees. Consent of majority of employees of the applicant establishment is a
prerequisite for grant of exemption, as all exemptions and Board of Trustees are founded on an
agreement between the two stakeholders of the establishment.
41
4.10 Recent Initiatives–
• New software for filing of online returns –
A new software has been developed and deployed for the EPF exempted establishments to
enable them to file the prescribed returns in an electronic manner. This system has two fold
benefits. Firstly, it enables the EPF exempted establishments to submit the prescribed returns in
a hassle free and convenient manner and secondly it helps EPFO to keep a close eye on the
compliance status, probable defaults & default management due to availability of digitized
database.
• Introduction of performance evaluation –
From July 2017, EPFO has introduced a performance evaluation of EPF exempted establishments
to imbibe a healthy competition among the EPF exempted establishments. In the said system,
EPF exempted establishments are evaluated on six key parameters and are given points based
on their performance. On the basis of total points, a rank list of all the EPF exempted
establishments, which have been given link for filing online returns, is generated and published
on the official website of EPFO.
• Development and monitoring software for transfer of PF from exempted to un-exempted

establishments, so that all stake holders get best returns and services.
• Study of best practices adopted by exempted Trusts and their implementation across all
exempted Trusts.
EXEMPTION FROM THE EMPLOYEES’ DEPOSIT LINKED INSURANCE SCHEME, 1976
4.11 On the request of the employer, the CPFC may, if requested so to do by the employer, by
notification in the Official Gazette, and subject to such conditions as may be specified in the
notification, exempt, any establishment from the operation of all or any of the provisions of the
Insurance Scheme, if he is satisfied that the employees of such establishment are, without making
any separate contribution or payment of premium, in enjoyment of benefits in the nature of life
insurance, whether linked to their deposits in provident fund or not, and such benefits are more
favorable to such employees than the benefits as admissible under the Insurance Scheme under
section 17 (2A) of the Act. The Insurance Scheme may provide for the exemption of any person or
class of persons employed in any establishment and covered by that scheme from the operation of
all or any of the provisions thereof, if the benefits in the nature of life insurance admissible to such
person or class of persons are more favorable than the benefits under the Insurance Scheme.
EXEMPTED ESTABLISHMENTS AND MEMBERS
4.12 There are 3514 PF exempted unique codes and there are 1414 PF exempted establishments.
1,04,81,450 member accounts are serviced by these exempted establishments as against 98,16,267
member accounts during the previous year.
STATE WISE CONCENTRATION OF ESTABLISHMENTS AND MEMBERS
4.13 Exempted member accounts are concentrated mainly in five states namely Maharashtra,
Karnataka, West Bengal, Delhi and Tamil Nadu. These five States constitute 50.17% of the total
exempted establishments and 74.82% of the total membership of the exempted sector.
42
CONTRIBUTIONS
4.14 An amount of Rs. 14,304.79 cr. was collected and transferred to the Private Trusts by the
employers of exempted establishments as contributions during the year as against Rs.14,556.13 cr.
during the previous year.
INSPECTION CHARGES
4.15 The employers of exempted establishments are required to pay the Inspection Charges @
0.18% of the basic wages and DA including cash value of food concession and retaining allowance
if any, to the EPFO.
CENTRAL ANALYSIS AND INTELLIGENCE UNIT (CAIU)
4.16 EPFO has set up a Central Analysis and Intelligence Unit (CAIU) for collecting and analyzing
field level data for a transparent and accountable labour inspection system. The cases forwarded
through Central Analysis & Intelligence Unit (CAIU) of EPFO are to be based on data and evidence.
a) Objective of CAIU - The broad objective of Central Analysis and Intelligence Unit (CAIU)
has been defined as:
• To introduce an effective e-governance system in the compliance setup of EPF

Organization and to ensure a transparent and effective service delivery mechanism
for its stake-holders.
• Creation of database for targeted monitoring of establishments to achieve an
optimum level of coverage of establishments and membership by developing linkages
with other enforcement agencies.
• To act as the nodal agency for facilitating compliance, tracking, monitoring and
initiating default control measures under the provisions of the EPF & MP Act, 1952.
b) Basic Processes involved in the work are as follows:
Central Analysis and Intelligence
• Data gathering, digitizing, development of databases

Creating DATABASE
• Collating of data
• Analysis of data
Turning DATA into • Development of Complaint webpage and Software
KNOWLEDGE
• Providing actionable inputs to field offices for compliance action.

• Monitoring of the action taken by field offices and further
Turning feedback.
KNOWLEDGE into
ACTION:
43
Steps taken by CAIU so far;
• CAIU has made modifications in respect of defaulter’s list. There are three categories
of defaulters i.e. A, B & C.
‘A’ Category of defaulting establishments have defaulted for 4 or more wage months,
‘B’ Category of defaulting establishments have defaulted for 2 or 3 wage months and
‘C’ Category of defaulting establishments have defaulted for 1 wage month.
The system has been designed to identify the defaulters and prioritise action against
such defaulters.
• CAIU has collected and collated actionable system assisted data on establishments in
default and assigned it to field offices for inspection through CAIU link of Shram Suvidha
Portal as per the approved Inspection Policy of EPFO.
• CAIU has initiated process of sending soft letters through e-mail to all establishments
in default – gently reminding the establishments of their statutory obligations in this regard.
• CAIU has provided facility for online submission of Form 5A by all employers of
covered establishments along with digital/e-signatures under the EPF & MP Act, 1952.
c) CAIU has strived to perform at optimal level and has come a long way from ‘just
permitting inspections’ to ‘making endeavours in all the aspects as envisaged in its
original document’.
RECOVERY OF ARREARS
4.17 Provisions for recovery of amount due from employers were inbuilt in the Employees’
Provident Funds Ordinance, 1951, the Employees’ Provident Funds Bill, 1952 and the Act. As per the
modes of recovery provided, any amount due from an employer in respect of any contribution
payable under this Act or towards the cost of administering the Fund payable by him under any
Scheme could be recovered by the Appropriate Government in the same manner as arrears of land
revenue. Requisitions used to be sent to the Certificate Officers/Revenue Officers of the respective
State Governments for recovery of any money due from an employer in respect of any contribution
payable under this Act or towards the cost of administering the Fund payable by him under any
Scheme. The pace of recovery was very slow as there was no control over the State Governments.
Therefore, evolving an institution of independent recovery machinery within the Organisation was
thought of. Accordingly, Section 8 of the Principal Act was amended by the EPF & MP (Amendment)
Act, 1988 (33 of 1998) and in the Principal Act, for the words “by the Central Provident Fund
Commissioner or such other officer as may be authorized by him, by notification in the Official
Gazette, in this behalf, in the same manner as an arrear of land revenue”, the words, figures and
letters “in the manner specified in Sections 8B to 8G” were substituted. Definition and role of
‘Recovery Officer’ were inserted in the Act by the said amendment of 1988 effective from 1st August,
1988. As a result, independent recovery machinery was put in place from 1st July, 1990 and RPFCs
were notified as Recovery Officers by name. From 4th March, 1997, all the RPFCs and APFCs working
44
in the Regional/Sub Regional Offices located at different States and in Headquarters of the
Organisation have been notified to act as Recovery Officers. Notification No. S.O. 796 dated the 4th
March, 1997 was published in the Official Gazette on 22nd March, 1997 to that effect.
4.18 For augmenting recovery, a Directorate of Recovery has been created at the Head Office
level which is directly monitoring the performance of the field functionaries in the area of recovery.
Following recovery actions are provided in the statute against the defaulters:
• attachment and sale of movable or immovable property of the establishment or, as the case
may be, of the employer;
• arrest of the employer and his detention in prison; and
• appointing receiver for the management of movable or immovable properties of the
establishment or, as the case may be, the employer.
PRIORITY OF PROVIDENT FUND DUES
4.19 Section 11(2) of the Act provides that, if any amount is due from an employer, whether in
respect of employees’ contribution (deducted from the wages of employees) or the employers’
contribution, the amount so due shall be deemed to be the first charge on the assets of the
establishment, and shall notwithstanding anything contained in any other law for the time being in
force, be paid in priority to all other debts.
4.20 The Hon’ble Supreme Court in Maharashtra State Co-operative Bank Vs. Provident Fund
Commissioner [2009(10) SCC.123:2009(123) FLR, 653:2009(2) SCC, (L&S) 743(S.C. – 3M)] has
held that the provident fund dues shall be paid in priority to all other dues and debt of a company.
Even in cases of liquidation, the Hon’ble Supreme Court has held that the EPF dues are to be paid in
priority in Employees’ Provident Fund Commissioner Vs. O.L. of Esskay Pharmaceuticals Limited –
2011(5)LLN.1:2012(1)LLJ.1:2012(132)FLR.98(S.C.-2M)]
ARREAR MANAGEMENT DURING THE YEAR

4.21 During the year 2018-19 the scheme-wise details of assessed arrears, amounts recovered
and closing balance are given in the table below.
ARREARS TO BE RECOVERED (Rs. in cr.)

TYPE OF DUES Workload Realised Closing Balance
a. Provident Fund 6116.84 1529.06 4587.78
b. EPF Admn. & Inspection Charges 468.51 93.09 375.42
c. Pension Fund 3050.73 730.67 2320.06
d. Insurance Fund 284.02 61.17 222.85
e. EDLI Admn. & InspectionCharges 10.33 2.95 7.38
f. TOTAL (a to e) 9930.43 2416.94 7513.48
g. Penal Damages and Interest 3940.45 853.93 3086.52
h. Exempted Sector 2465.27 1056.50 1408.77
GRAND TOTAL (f & h) 12395.70 3473.44 8922.25
The Zone-wise details are given in Appendices-4(i) to 4(iii), 4(ix), 4(xi) & 4(xviii).
45
BIFURCATION OF ARREARS OF CONTRIBUTION (ALL THREE SCHEMES)
4.22 Out of the total arrears of Rs. 7513.43 cr. an amount of Rs. 4795.38 cr. falls under NIR
category and Rs 2718.10 cr. is realizable through recovery proceedings. The arrears falling under
NIR category could not be recovered over the years due to various reasons such as:
• Amount disputed in Courts/Tribunal.

• Establishments having gone into liquidation.
• Grant of Installments.
• Establishments in respect of which Rehabilitation Scheme had been sanctioned by the BIFR.
4.23 NIR amount accounts for 63.82 % of the arrears demand. The break-up indicating the reason
and category of the default falling under NIR category is given below:-
Status of NIR arrears Number of cases Amount involved (Rs. in cr.) % of Total
Stay by Courts 8829 3708.66 77.34%
Under Liquidation 1785 658.96 13.74%
BIFR 381 115.22 2.40%
Others 6449 312.54 6.52%
TOTAL 17444 4795.38 100.00%
4.24 Sector-wise status of defaulting establishments is as under:-
Sector Amount to be recovered (Rs. in cr.)

Private 5581.55
Public 1621.04
Co-operative 310.89
Total 7513.48
4.25 Zone-wise bifurcation of arrears for all schemes as on 31.03.2019 with reference to Public,
Private and Cooperative Sector is given in Appendix-4(iv).
4.26 The summary of Un-Exempted establishments which were in default of Provident Fund dues
of Rs.50 lac and above as on 31.03.2019 is given at Appendix-4(v) and a summary of exempted
establishments in default of Rs.50 lac or more is given in Appendix-4(vi).
ACTIONS TAKEN TO ARREST THE DEFAULT
4.27 The following actions were taken by the organization against the defaulting establishments
for assessment and recovery of dues:
• Assessment of dues under Section 7A of the Act: The status of initiation and disposal of
assessment cases, zone-wise is given in Appendix-4(vii) and the details of periodicity of pending
Section 7A cases are given in Appendix-4(viii).
• Assessment of Interest under Section 7Q of the Act: The total workload during 2018-19 was
Rs. 1552.05 cr. out of which Rs. 394.05 cr., being 25.39 % of the total workload was recovered.
As on 31st March 2019, Rs. 1157.99 cr. was outstanding for recovery. The Zone wise details are
given in Appendix-4(ix).
• Levy of Damages under Section 14B of the Act for belated remittances: Total amount
due for realization during the year 2018-19 was Rs. 2388.40 cr. Out of this Rs. 459.88 cr. was
recovered. Zone wise details of cases and amount of penal damages imposed, collected and
outstanding at the end of the year are given in Appendices- 4(x)& 4(xi).
46
• Recovery through coercive actions: During the year 2018-19, a sum of Rs. 316.92 cr. was
recovered by invoking the provisions of Section 8B for attachment and sale of properties of
defaulting establishments, arrest of defaulters etc. The status of attachment/sale of property
/arrest of defaulters in Un-Exempted sector is given in Appendix-4(xii).
• Action taken under Section 14 of the Act: 37807 cases were filed in the Criminal Courts
under the provisions of Section 14 of the Act against defaulting establishments and employers.
Zone-wise status of EPF, EPS and EDLI cases are given in Appendix-(xiii) to (xv) respectively.
• Action taken under Section 406/409 of IPC: FIRs were filed with the police authorities u/s
406/409 of Indian Penal Code (IPC) against the employers for non-remittance of the Employees’
share of Provident Fund contributions deducted from their wages / salary. Zone–wise data of the
cases filed before the police, the details of challans filed by the police in courts and complaints
directly filed in Court and details of their disposal with pendency of cases are given in Appendix-
4(xvi) & 4(xvii).
ARREAR MANAGEMENT IN THE EXEMPTED SECTOR
4.28 Out of an arrear of Rs. 2465.27 cr., an amount of Rs. 1056.50 cr. was recovered leaving a
balance of Rs. 1408.77 cr. The details are given in Appendix-4(xviii).
4.29 The major portion of arrears of exempted establishments is in the State of Telangana
amounting to Rs. 529.42 cr. followed by the State of Delhi amounting to Rs. 213.49 cr., West Bengal
& Sikkim amounting to Rs. 154.85 cr., Jharkhand amounting to Rs. 122.48 cr. and Rajasthan
amounting to Rs. 114.25 cr., together representing 80.53 % of the total arrears as depicted in
Appendix-4(xix).
ACTION TAKEN AGAINST DEFAULTERS IN THE EXEMPTED SECTOR
4.30 During the year, 7 complaints were filed for offences punishable under section 406/409 of
I.P.C. against the defaulting employers who failed to remit the Provident Fund contributions deducted
from the wages of their employees.
4.31 During the year 2018-19, a sum of Rs. 5.86 cr. was recovered through various modes from
defaulters in exempted sector as given below:
STATUS OF ARREST & ATTACHMENT OF PROPERTY ON ACCOUNT

OF DEFAULT– EXEMPTED SECTOR
Sl. No. Mode of Action No. of Cases Amount Recovered (Rs.in cr.)
1 Bank Accounts Attached 60 5.86
2 Movable Property Attached 10 0.00
3 Immovable Property Attached 1 0.00
4 Arrest of Defaulters 0 0.00
TOTAL 71 5.86
OTHER ACTIONS TAKEN BY EPFO FOR RECOVERY OF ARREARS
4.32 Apart from the above actions, instructions have also been issued to all RPFCs to take the
following steps for recovery:
• To seek the help of the State Governments for recovery of arrears.
47
• To display the names of 10 biggest defaulters of the region in the front area of the office at
a prominent place.
• To seek full co-operation of the State Police for attachment of movable and immovable
properties of the defaulting employers.
• To have the jails notified as civil prisons by the appropriate authorities.
• Flash the names of major defaulters on the EPFO’s website.
PRADHAN MANTRI ROJGAR PROTSAHAN YOJANA (PMRPY)
4.33 Pradhan Mantri Rojgar Protsahan Yojana (PMRPY) was launched on 9th of August, 2016.
In order to incentivise creation and generation of new jobs in formal sector, the Scheme
provided that Government of India will pay the Employee’s Pension Scheme (EPS 95) contribution
of 8.33% for all new employees enrolling under the Employees’ Provident Funds Scheme, 1952 (with
EPFO) for the first three years of their employment. This was intended to incentivise the employers
to recruit unemployed persons and also to formalize their employment. In order to channelize this
intervention towards the target group of semi-skilled and unskilled workers, the Scheme was
applicable to those with salary/wages up to Rs 15000/- per month and who had not worked in any
establishment registered with EPFO prior to 01/04/2016 and did not have UAN prior to 01/04/2016.
This Scheme had a dual benefit, where, on the one hand, the employer is incentivised for increasing
the employment base of workers in the establishment, and on the other hand, a large number of
workers will find jobs in such establishments. A direct benefit is that these workers will have access
to social security benefits of the organised sector. To check duplication errors and prevent
unscrupulous members from availing the benefit, it was mandated that the UAN of beneficiaries will
be seeded with Aadhaar.
In case of the textile (apparel) sector where the establishment particularly dealt with
manufacturing of wearing apparel, the employers were also eligible to get 3.67% of employers’ share
of EPF contribution paid by the Government (in addition to paying the EPS’95 contribution of 8.33%)
under the Pradhan Mantri Paridhan Rojgar Protsahan Yojana (PMPRPY).
With effect from 01/04/2018, the whole of employer’s share of EPF & EPS contribution (10%
or 12% as the case may be) is being provided to the employers for a period of three years in respect
of the new employees and the existing employees for their remaining period of three years. Hence,
the establishments and the employees therein which were getting twin benefits under both PMRPY
& PMPRPY now are eligible for the full benefit of 12% (or 10%) under PMRPY since 01.04.2018. The
terminal date for registration of beneficiaries through establishments was 31st March, 2019.
The Scheme received good response from the employers. Though a little slow initially, but
with the effective and large scale publicity by Head Office and the field offices of EPFO through
conduct of seminars and workshops with both the employers & employers’ associations and
employees & union representatives, the response picked up fast and by the terminal date of
registration, 185022 establishments had registered with 13791049 employees under the scheme.
Out of this, 145512 establishments had been benefitted in respect of 11805003 employees receiving
an amount of Rs. 43706034526/-. The year wise details are given as under:
48
PMRPY
Financial Year Employees benefitted Employers Subsidy disbursed

benefitted (in Rs.)
2016-17 33031 868 25839391

2017-18 3025084 39423 4919573820
2018-19 8746888 144736 38760621315
PMPRPY
Financial Year Employees benefitted Employers Subsidy disbursed

benefitted (in Rs.)
2016-17 3900 19 1787994

2017-18 218304 689 187502672
2018-19 46840 781 51668588
The Government has revised the Scheme guidelines dated 23.02.2017 vide its order dated
07.03.2019. This has produced the effect that for any establishment to avail upfront benefit under
PMRPY for a particular wage month, it is now mandatory that the ECR is filed by 15th of the
subsequent month.
On the initiative of PMRPY section and with the help of Concurrent Audit Cell as well as IS
Division, a scrutiny of the data of beneficiaries under PMRPY scheme was taken up and the same
was validated with the legacy data of members existing before 01.04.2016 on different parameters
like, PAN, Aadhar, Name, Father’s Name, Date of Birth and Gender of the beneficiaries. The outcome
located a large member of duplicate cases who were suspected to be ineligible beneficiaries under
the PMRPY scheme. Such accounts were blocked and further flow of benefits under the PMRPY
scheme in respect of the suspected UANs was disallowed.
The lists of such cases were pushed into the logins of the respective establishments for
verification and certification of their authenticity. A notice to the effect was also issued to all the
related establishments by the respective RPFCs with a request to either confirm their authenticity or
block those cases permanently.
Till the end of the Financial Year 2018-19, the de-duplication exercise was under progress
involving verification of about 9 lakh UANs registered under PMRPY.
49
Chapter 5
INVESTMENTS AND ACCOUNTS
RATE OF CONTRIBUTION
5.1 The rate of contribution payable to Provident Fund by the employees and the employers
under the Act has been revised from time to time. The current rate of contribution as percentage
of wages for funding the various schemes along with its administrative charges is given below:
CONTRIBUTION ACCOUNTS ADMINISTRATION

(Rate of contribution) ACCOUNTS
(Rate of contribution) TOTAL
EPF EPS EDLI EPF(*) EDLI
Employer 3.67 8.33 0.50 0.50 0.00 13.00

Employee 12.00 0.00 0.00 0.00 0.00 12.00
Central
Government 0.00 1.16 0.00 0.00 0.00 1.16
TOTAL 15.67 9.49 0.50 0.50 0.00 26.16
(*) w.e.f. 01.06.2018 onwards
5.2 The rate of contribution excluding the administrative charges and contribution in EDLI
Scheme is presently 12% on the wages both for employer as well as employee. The employer
bears the entire administrative charges for EPF and contribution under EDLI Scheme. The
Government of India contributes @1.16% of wages to the EPS. Only for following categories of
establishments, the rate of contribution, both for employer and employee is 10% of wages.
50
• Any establishment in which less than twenty persons are employed;
• Any sick industrial company as defined in clause (o) of sub-section (1) of Section 3 of the
Sick Industrial Companies (Special Provisions) Act, 1985 (1 of 1986) and which has been
declared as such by the Board for Industrial and Financial Re-construction established
under section 4 of that Act, for the period commencing on and from the date of
registration of the reference in the Board and ending either on the date by which the net
worth of the said company becomes positive in terms of the orders passed under sub-
section (2) of section 17 of that Act or on the last date of implementation of the scheme
sanctioned under section 18 of that Act;
• Any establishment which has at the end of any financial year accumulated losses equal to
or exceeding its entire net worth that is the sum total of paid up capital and free reserves
and has also suffered cash losses in such financial year and the financial year immediately
preceding such financial year.
• Any establishment in the (A) Jute Industry (B) Beedi Industry (C) Brick Industry (D) Coir
Industry other than the spinning sector (E) Gaur gum factories;
5.3 The following table indicates the different rates of contribution both for employers and
employees for the period indicated from the date of inception of the Act.
RATE OF CONTRIBUTION SINCE 1952 ONWARDS

Period Contribution Rate
01.11.1952 to One anna per rupee of total basic wages, DA and food concession by both
31.03.1956 employers & employees.
01.04.1956 to 6¼% of the total of basic wages, DA and cash value of food concession by
31.03.1971 employee. An equal amount was paid by the employer.
01.04.1971 to 6¼% of the total of basic wages, DA and cash value of food concession by
31.07.1988 employee. An equal amount was paid by the employer.
As on 31st March 1972, the enhanced rate of 8 per cent was made (for
employer and employee both) applicable to the establishments employing
50 or more persons.
01.08.1988 to 8⅓% of the basic wages, DA (including the cash value of any food
31.05.1990 concession) and retaining allowance (if any) payable to each employee who
is a subscriber, with effect from 1st August, 1988.
01.06.1990 to 8⅓% of the basic wages, DA (including the cash value of any food
08.04.1997 concession) and retaining allowance (if any) payable to each employee who
is a subscriber, with effect from 1st August, 1988.
As on 31st March 1991, the enhanced rate of 10 per cent was made
applicable to the establishments employing 50 or more persons.
51
09.04.1997 to Notification dated 9th April, 1997 was issued enhancing Provident Fund
21.09.1997 contribution rate from 8⅓% to 10% for all except 5 categories of
industries/establishments. With this, 5 categories of industries/
establishments were to pay Provident Fund contribution @ 8⅓% while the
remaining categories of industries/establishments were to pay Provident
Fund contribution @ 10% w.e.f. 01.05.1997.
22.09.1997 5 categories of industries/establishments were to pay Provident Fund
onwards contribution @ 10% while the remaining categories of industries/
establishments were to pay Provident Fund contribution @ 12%.
CONTRIBUTIONS RECEIVED (ALL THREE SCHEMES)
5.4 During the year 2018-19, following contributions were collected from un-exempted
establishments by the Organisation in respect of Employees’ Provident Funds Scheme, 1952,
Employees’ Pension Scheme, 1995 and Employees’ Deposit Linked Insurance Scheme, 1976:
CONTRIBUTIONS RECEIVED FROM UN-EXEMPTED ESTABLISHMENTS (RS. IN CRORE)
S.NO. SCHEME 2018-19
1. EMPLOYEES’ PROVIDENT FUNDS SCHEME: 1,05,804.25
2. EMPLOYEES’ PENSION SCHEME:
A) EMPLOYERS SHARE 40,259.74
B) GOVERNMENT’S SHARE 6,401.90
TOTAL 46,661.64
3. EMPLOYEES’ DEPOSIT LINKED INSURANCE SCHEME:
EMPLOYERS SHARE 1,942.56
PROVIDENT FUND
5.5 The contribution received in Provident Fund in the last three years is as under:-
PROVIDENT FUND CONTRIBUTIONS RECEIVED (Rs. in cr.)

Year-wise Un- Year-wise Year-wise
Exempted Total
Year variation exempted variation variation
Sector Contribution
in % Sector in % in %
2018-19 14,304.79 -1.73 1,05,804.25 13.20 1,201,09.04 11.19
2017-18 14,556.13 -11.49 93,468.73 14.98 1,080,24.86 10.53
2016-17 16,446.53 -15.70 81,289.37 15.74 97,735.90 8.90
52
PENSION FUND
5.6 The erstwhile Family Pension Scheme, 1971 mandated contribution of 1.16% of wages from
employers and employees to Family Pension Fund. The Central Government also contributed 1.16%
of the wages of the members to the Pension Fund. The present Pension Scheme was introduced in
1995. The accumulations in the erstwhile Family Pension Fund formed part of the corpus of Pension
Scheme.
5.7 The Pension Scheme is financed by employer contribution at the rate of 8.33% of the wages
of the Members. In addition, the Central Government contributes at the rate of 1.16% of wages of
the member.
5.8 The following table shows the contribution received in the Pension Fund in last three years.
Year Employer’s share Central Govt. share Year-wise variation

(Rs. in cr.) (Rs. in cr.) in % (both shares)
2018-19 40,259.74 6,401.90 10.11
2017-18 36,618.23 5,757.42 16.44
2016-17 32,108.65 4,284.80 12.65
INSURANCE FUND
5.9 The employers are required to contribute to the Insurance Fund at the rate of 0.5% of wages
of the employee (subject to Maximum wages of Rs.15,000/-per month). During the year 2018-19, a
sum of Rs.1,942.56 cr. was received as against Rs.1,731.16 cr. in the year 2017-18.
5.10 The Zone-wise receipts and payments in the contribution accounts of all the three Schemes
(Un-exempted Sector) for the year 2018-19 are given at Appendices-5(i).
ADMINISTRATIVE ACCOUNT
5.11 The expenditure in administering the Employees’ Provident Fund as provided in para 54 of
the EPF Scheme,1952 is met from the levy of Administrative charges and Inspection charges at the
prescribed rate from the employers of un-exempted and exempted establishments respectively. Para
38 and 39 of the Employees’ Provident Funds Scheme, 1952 stipulate that the employer of the
establishments complying with the Employees’ Provident Funds Scheme, 1952 as an un-exempted
establishment should pay Administrative Charges. Section 17(3) of the Act stipulates the payment
of Inspection Charges by the exempted establishments every month.
5.12 Taking into account the resources of the Fund and meeting the expenditure for running the
Scheme, the Central Board of Trustees, EPF recommends a rate that may be levied as
Administrative/Inspection charges from the employers. On the recommendation of the Central
Board, the rates of Administrative charges and Inspection charges are fixed by the Central
Government and notified in the Gazette.
5.13 The rate of Administrative charges and Inspection charges fixed by the Central Government
from time to time is as under: -
53
ADMINISTRATIVE CHARGES PAYABLE BY THE EMPLOYERS OF UN-EXEMPTED ESTABLISHMENTS
Period Rate Reckoned on
01.11.1952 to 31.12.1962 3% Total employers’ and employees’ contributions.
Total employer’s and employees’ contributions payable @
3%
01.01.1963 to 30.09.1964 6.25%.
Total employer’s and employees’ contributions payable @
2.4%
8%.
01.10.1964 to 30.11.1978 0.37% On total pay on which contributions are payable.
On total pay on which contributions are payable. Minimum
01.12.78 to 30.09.1986 0.37% Administrative charges payable per month per establishment
is Rs. 5/-.
is Rs. 5/-.
is Rs. 5/-.
sum of Rs.75/- per month for every non-functional
01.01.2015 to 31.03.2017 0.85%
establishment having no contributory member and Rs.500/-
per month per establishment for other establishment.
On total pay on which contributions are payable. Minimum sum
0.65% of Rs.75/- per month for every non-functional establishment
01.04.2017 to 31.05.2018
having no contributory member and Rs.500/- per month per
establishment for other establishment.
On total pay on which contributions are payable. Minimum sum
01.06.2018 onwards 0.50% of Rs.75/- per month for every non-functional establishment
having no contributory member and Rs.500/- per month per
establishment for other establishment
INSPECTION CHARGES PAYABLE BY THE EMPLOYERS OF EXEMPTED ESTABLISHMENTS

Period Rate Reckoned on
0.75% On total employees’ and employer’s contributions
01.11.1952 to 31.12.1962
payable @ 6.25%.
01.01.1963 to 30.09.1964 payable @ 6.25%.
payable @ 8%.
01.10.1964 to 31.07.98 0.09% On total pay on which contributions are payable.
01.08.1998 onwards 0.18% On total pay on which contributions are payable.
5.14 The Income and Expenditure of Administration Account for the year 2018-19 relating to
Employees’ Provident Funds Scheme, 1952 is as below:
INCOME & EXPENDITURE ACCOUNT (2018-19) (Rs. in Crore)
INCOME
A Administrative, Inspection Charges & Penal Damages (including 7Q 3,592.95
interest)
B Interest on Investments 1,685.83
C Receipts from other accounts 35.41
54
D Miscellaneous receipts 12.40
TOTAL 5,326.59
EXPENDITURE
A Revenue Expenditure 3,505.75
B Payments to other Accounts 35.41
TOTAL 3,541.16
Excess of Income over Expenditure 1,785.43
ADMINISTRATIVE REVENUE
5.15 During the year 2018-19, the details of Administrative Revenue collected from the employers
by the EPF Organisation in respect of Employees’ Provident Funds Scheme, 1952 and Employees’
Deposit Linked Insurance Scheme,1976 is detailed below: -
ADMINISTRATIVE / INSPECTION CHARGES AND PENAL DAMAGES RECEIVED

FROM ESTABLISHMENTS (RS. IN CRORE)
SCHEME EPF SCHEME EDLI SCHEME TOTAL
1 Administrative Charges 3,324.99 34.45 3,359.44
2 Inspection Charges 216.14 5.61 221.75
3 Penal Damages (Including 7Q 51.82 2.32 54.14
Interest)
Total 3,592.95 42.38 3,635.33
5.16 The establishments granted exemption under the Insurance Scheme, are required to pay the
inspection charges @ 0.005% of wages subject to a minimum of Rs. 1 per month.
5.17 During the year 2018-19, Rs. 3,592.95 cr. has been collected as Administrative Revenue as
against Rs.3,864.68 cr. collected during 2017-18 under EPF Scheme. During the year 2018-19,
Rs.42.38 cr. has been collected as Administrative, Inspection Charges, Damages and Interest
charged as against Rs.72.35 cr. collected during 2017-18 under EDLI Scheme.
COLLECTION OF CONTRIBUTION THROUGH INTERNET BANKING
5.18 In continuation of multibanking arrangement for centralized collection, EPFO signed

agreements with two banks i.e. Central Bank of India & Canara Bank during the year, thus increasing
total banks from 13 to 15.
Further, the existing banks i.e. Allahabad Bank, Union Bank of India & Indian Bank agreed
to collect EPF dues at zero charges under centralized receipt module.
PATTERN OF INVESTMENT
5.19 In exercise of the powers conferred by sub-paragraph (1) of paragraph 52 of the Employees’
Provident Funds Scheme, 1952 and in supersession of the notification of the Government of India,
the Ministry of Labour No. S.O. 3450(E).- dated 21st Nov 2013, the Central Government has directed
that all incremental accretions belonging to the Fund shall be invested in accordance with the
following pattern namely-
55
Category INVESTMENT PATTERN Percentage
amount to
be invested
(i) Government Securities and Related Investments Minimum
45% and
(a) Government Securities, upto 65%*
(b) Other Securities {‘Securities’ as defined in section 2(h) of the

Securities Contracts (Regulation) Act, 1956} the principal whereof
and interest whereon is fully and unconditionally guaranteed by
the Central Government or any State Government.
The portfolio invested under this sub-category of securities shall

not be in excess of 10% of the total portfolio of the fund.
(c) Units of Mutual Funds set up as dedicated funds for investment

in Govt. securities and regulated by the Securities and Exchange
Board of India:
Provided that the portfolio invested in such mutual funds shall not
be more than 5% of the total portfolio at any point of time and
fresh investments made in them shall not exceed 5% of the fresh
accretions in the year.
(ii) Debt Instruments and Related Investments Minimum
20% and
(a) Listed (or proposed to be listed in case of fresh issue) debt upto
securities issued by bodies corporate, including banks and public 45%**
financial institutions (‘Public Financial Institutions’ as defined under
Section 2 of the Companies Act, 2013), which have a minimum
residual maturity period of three years from the date of
investment.
(b) Basel III Tier-I bonds issued by scheduled commercial banks

under RBI Guidelines:
Provided that in case of initial offering of the bonds the investment

shall be made only in such Tier-I bonds which are proposed to be
listed.
Provided further that investment shall be made in such bonds of a

scheduled commercial bank from the secondary market only if such
Tier I bonds are listed and regularly traded.
Total portfolio invested in this sub-category, at any time, shall not

be more than 2% of the total portfolio of the fund.
No investment in this sub-category in initial offerings shall exceed

20% of the initial offering. Further, at any point of time, the
aggregate value of Tier I bonds of any particular bank held by the
fund shall not exceed 20% of such bonds issued by that Bank.
56
amount to
be invested
(c) Rupee Bonds having an outstanding maturity of at least 3 years
issued by institutions of the International Bank for Reconstruction
and Development, International Finance Corporation and Asian
Development Bank.
(d) Term Deposit receipts of not less than one year duration issued
by scheduled commercial banks, which satisfy the following
conditions on the basis of published annual report(s) for the most
recent years, as required to have been published by them under
law:
(i) having declared profit in the immediately preceding three

financial years;
(ii) maintaining a minimum Capital to Risk Weighted Assets Ratio

of 9%, or mandated by prevailing RBI norms, whichever is higher;
(iii) having net non-performing assets of not more than 4% of the

net advances;
(iv) having a minimum net worth of not less than Rs.200 crores.
(e) Units of Debt Mutual Funds as regulated by Securities and

Exchange Board of India:
Provided that fresh investment in Debt Mutual Funds shall not be

more than 5% of the fresh accretions invested in the year and the
portfolio invested in them shall not exceed 5% of the total portfolio
of the fund at any point in time.
(f) The following infrastructure related debt instruments:
(i) Listed (or proposed to be listed in case of fresh issue) debt

securities issued by body corporates engaged mainly in the
business of development or operation and maintenance of
infrastructure, or development, construction or finance of low cost
housing.
Further, this category shall also include securities issued by Indian

Railways or any of the body corporates in which it has majority
shareholding.
This category shall also include securities issued by any Authority

of the Government which is not a body corporate and has been
formed mainly with the purpose of promoting development of
infrastructure.
It is further clarified that any structural obligation undertaken or

letter of comfort issued by the Central Government, Indian
Railways or any Authority of the Central Government, for any
security issued by a body corporate engaged in the business of
infrastructure, which notwithstanding the terms in the letter of
57
amount to
be invested
comfort or the obligation undertaken, fails to enable its inclusion
as security covered under category (i) (b) above, shall be treated
as an eligible security under this sub-category.
(ii) Infrastructure and affordable housing Bonds issued by any

scheduled commercial bank, which meets the conditions specified
in (ii)(d) above.
(iii) Listed (or proposed to be listed in case of fresh issue) securities

issued by Infrastructure debt funds operating as a Non-Banking
Financial Company and regulated by Reserve Bank of India.
(iv) Listed (or proposed to be listed in case of fresh issue) units

issued by Infrastructure Debt Funds operating as a Mutual Fund
and regulated by Securities and Exchange Board of India.
It is clarified that, barring exceptions mentioned above, for the

purpose of this sub-category (f), a sector shall be treated as part
of infrastructure as per Government of India’s harmonized master-
list of infrastructure sub-sectors.
Provided that the investment under sub-categories (a), (b) and (f)
(i) to (iv) of this category No. (ii)shall be made only in such
securities which have minimum AA rating or equivalent in the
applicable rating scale from at least two credit rating agencies
registered with Securities and Exchange Board of India under
Securities and Exchange Board of India (Credit Rating Agency)
Regulation, 1999. Provided further that in case of the sub-category
(f) (iii) the ratings shall relate to the Non-Banking Financial
Company and for the sub-category (f) (iv) the ratings shall relate
to the investment in eligible securities rated above investment
grade of the scheme of the fund.
Provided further that if the securities / entities have been rated by

more than two rating agencies, the two lowest of all the ratings
shall be considered.
Provided further that investments under this category requiring a

minimum AA rating, as specified above, shall be permissible in
securities having investment grade rating below AA in case the risk
of default for such securities is fully covered with Credit Default
Swaps (CDSs) issued under Guidelines of the Reserve Bank of India
and purchased along with the underlying securities. Purchase
amount of such Swaps shall be considered to be investment made
under this category.
For sub-category (c), a single rating of AA or above by a domestic

or international rating agency will be acceptable.
It is clarified that debt securities covered under category (i) (b)

above are excluded from this category (ii).
58
amount to
be invested
(iii) Short-term Debt Instruments and Related Investments Upto 5%
Money market instruments:
Provided that investment in commercial paper issued by body

corporates shall be made only in such instruments which have
minimum rating of A1+ by at least two credit rating agencies
registered with the Securities and Exchange Board of India.
Provided further that if commercial paper has been rated by more

than two rating agencies, the two lowest of the ratings shall be
considered.
Provided further that investment in this sub-category in Certificates

of Deposit of up to one year duration issued by scheduled
commercial banks, will require the bank to satisfy all conditions
mentioned in category (ii) (d) above.
(b) Units of liquid mutual funds regulated by the Securities and

Exchange Board of India.
(c) Term Deposit Receipts of up to one year duration issued by

such scheduled commercial banks which satisfy all conditions
mentioned in category (ii) (d) above.
(iv) Equities and Related Investments Minimum
5% and
Shares of body corporates listed on Bombay Stock Exchange (BSE) upto 15%
or National Stock Exchange (NSE), which have:
(i) Market capitalization of not less than Rs. 5000 crore as on the
date of investment; and
(ii) Derivatives with the shares as underlying, traded in either of

the two stock exchanges.
(b) Units of mutual funds regulated by the Securities and Exchange

Board of India, which have minimum 65% of their investment in
shares of body corporates listed on BSE or NSE.
Provided that the aggregate portfolio invested in such mutual

funds shall not be in excess of 5% of the total portfolio of the fund
at any point in time and the fresh investment in such mutual funds
shall not be in excess of 5% of the fresh accretions invested in the
year.
(c) Exchange Traded Funds (ETFs) / Index Funds regulated by the

Securities and Exchange Board of India that replicate the portfolio
of either BSE Sensex Index or NSE Nifty 50 Index.
(d) ETFs issued by SEBI regulated Mutual Funds constructed

specifically for disinvestment of shareholding of the Government
of India in body corporates.
59
amount to
be invested
(e) Exchange traded derivatives regulated by the Securities and

Exchange Board of India having the underlying of any permissible
listed stock or any of the permissible indices, with the sole purpose
of hedging.
Provided that the portfolio invested in derivatives in terms of

contract value shall not be in excess of 5% of the total portfolio
invested in sub-categories (a) to (d) above.
(v) Asset Backed, Trust Structured and Miscellaneous Upto 5%
Investments
(a) Commercial mortgage based Securities or Residential mortgage

based securities.
(b) Units issued by Real Estate Investment Trusts regulated by the

Securities and Exchange Board of India.
(c) Asset Backed Securities regulated by the Securities and

Exchange Board of India.
(d) Units of Infrastructure Investment Trusts regulated by the

Securities and Exchange Board of India.
Provided that investment under this category No. (v)shall only be

in listed instruments or fresh issues that are proposed to be listed.
Provided further that investment under this category shall be made

only in such securities which have minimum AA or equivalent rating
in the applicable rating scale from at least two credit rating
agencies registered by the Securities and Exchange Board of India
under Securities and Exchange Board of India (Credit Rating
Agency) Regulations, 1999. Provided further that in case of the
sub-categories (b) and (d) the ratings shall relate to the rating of
the sponsor entity floating the trust.
Provided further that if the securities / entities have been rated by

more than two rating agencies, the two lowest of the ratings shall
be considered.
* Modified vide Notification dated 22nd September, 2016
** Modified vide Notification dated 20th of April, 2018
2. Fresh accretions to the fund will be invested in the permissible categories specified in this
investment pattern in a manner consistent with the above specified maximum permissible
percentage amounts to be invested in each such investment category, while also complying with
such other restrictions as made applicable for various sub-categories of the permissible
investments.
3. Fresh accretions to the funds shall be the sum of un-invested funds from the past and
receipts like contributions to the funds, dividend / interest / commission, maturity amounts of
earlier investments etc., as reduced by obligatory outgo during the financial year.
60
4. Proceeds arising out of exercise of put option, tenure or asset switch or trade of any asset
before maturity can be invested in any of the permissible categories described above in the
manner that at any given point of time the percentage of assets under that category should not
exceed the maximum limit prescribed for that category and also should not exceed the maximum
limit prescribed for the sub-categories, if any. However, asset switch because of any RBI
mandated Government debt switch would not be covered under this restriction.
5. Turnover ratio (the value of securities traded in the year / average value of the portfolio
at the beginning of the year and at the end of the year) should not exceed two.
6. If for any of the instruments mentioned above the rating falls below the minimum
permissible investment grade prescribed for investment in that instrument when it was purchased,
as confirmed by one credit rating agency, the option of exit shall be considered and exercised, as
appropriate, in a manner that is in the best interest of the subscribers.
7. On these guidelines coming into effect, the above prescribed investment pattern shall be
achieved separately for each successive financial year through timely and appropriate planning.
8. The investment of funds should be at arms length, keeping solely the benefit of the
beneficiaries in mind. For instance, investment (aggregated across such companies / organizations
described herein) beyond 5% of the fresh accretions in a financial year will not be made in the
securities of a company / organization or in the securities of a company / organization in which
such a company / organization holds over 10% of the securities issued, by a fund created for the
benefit of the employees of the first company / organization, and the total volume of such
investments will not exceed 5% of the total portfolio of the fund at any time. The prescribed
process of due diligence must be strictly followed in such cases and the securities in question
must be permissible investments under these guidelines.
9. i. The prudent investment of the Funds of a trust / fund within the prescribed pattern is
the fiduciary responsibility of the Trustees and needs to be exercised with appropriate due
diligence. The Trustees would accordingly be responsible for investment decisions taken to invest
the funds.
ii. The trustees will take suitable steps to control and optimize the cost of
management of the fund.
iii. The trust will ensure that the process of investment is accountable and transparent.
iv. It will be ensured that due diligence is carried out to assess risks associated with
any particular asset before investment is made by the fund in that particular asset and
also during the period over which it is held by the fund. The requirement of ratings as
mandated in this notification merely intends to limit the risk associated with investments
at a broad and general level. Accordingly, it should not be construed in any manner as an
endorsement for investment in any asset satisfying the minimum prescribed rating or a
substitute for the due diligence prescribed for being carried out by the fund / trust.
v. The trust / fund should adopt and implement prudent guidelines to prevent
concentration of investment in any one company, corporate group or sector.
10. If the fund has engaged services of professional fund / asset managers for management
of its assets, payment to whom is being made on the basis of the value of each transaction, the
61
value of funds invested by them in any mutual funds mentioned in any of the categories or ETFs
or Index Funds shall be reduced before computing the payment due to them in order to avoid
double incidence of costs. Due caution will be exercised to ensure that the same investments are
not churned with a view to enhancing the fee payable. In this regard, commissions for investments
in Category III instruments will be carefully regulated, in particular.
INVESTMENT OF PENSION FUND
5.20 The Scheme provides for investment of the Pension Fund in the following manner (Para
26 of the Pension Scheme).
• All moneys accruing to the Employees' Pension Fund Account except the contributions of
the Central Government shall be invested in accordance with the provisions of paragraph
52 of the Employees' Provident Funds Scheme, 1952.
• Net assets of the Family Pension Fund as on the 16-11-1995 shall merge in the Pension
Fund and remain invested in the Public Account of the Government of India. The future
Central Government's contribution accruing to the Pension Fund from 17th November, 1995
onwards shall also be invested in the Public Account of the Government of India.
INVESTMENT OF INSURANCE FUND
5.21 All moneys standing to the credit of the Insurance Fund as on 31st March 1997, shall be
kept in deposit with the Central Government in the Public Account. The moneys credited as
contributions to the Insurance Fund on and from the 1st day of April, 1997 shall be invested as
per the investment pattern notified under paragraph 52 of the Employees’ Provident Funds
Scheme, 1952.
PORTFOLIO MANAGEMENT
5.22 The funds of EPFO are managed by duly appointed portfolio managers. The portfolio
managers are mandated to invest the funds as per the pattern of investment notified by the
Ministry of Labour & Employment and guidelines prescribed by the Central Board from time to
time. The performance evaluation of the portfolio managers of EPFO is a regular exercise and is
evaluated against a performance benchmark developed by the consultant M/s CRISIL.
5.23 The performance benchmark is dynamic in nature and captures the daily yields of securities
in which investment of EPFO money is permissible as per existing investment pattern and
investment guidelines. It is a very important tool with which EPFO is able to compare the
performance of portfolio managers. It also serves as a reference point for both EPFO as well as
for the portfolio managers, giving an indicative minimum yield, which could have been generated
by investing in the prevailing market in the asset classes permissible as per extant investment
pattern and investment guidelines.
5.24 The Central Board of Trustees in its 207th meeting held on 31.03.2015 approved the
appointment of following five fund managers for managing the EPFO corpus for a period of three
years:
• State Bank of India.

• ICICI Securities Primary Dealership Ltd.
62
• Reliance Capital Asset Management Ltd.
• HSBC Asset Management (India) Private Ltd.
• UTI Asset Management Company Ltd.
5.25 The current portfolio managers started managing EPFO corpus from 1st July, 2015 and
their tenure has been extended till 30.09.2019 by the Board. State Bank of India has closed its
portfolio management services w.e.f. 31.03.2019 and accordingly the entire corpus managed by
SBI is now being managed by Ms/ UTI AMC after due approval of the Board.
5.26 CUMULATIVE PERFORMANCE OF THE PORTFOLIO MANAGERS
The cumulative performance of the portfolio managers for the period July 01, 2015 to March 31,
2019 is as under:-
Portfolio Manager Yield% Benchmark Yield%

UTI AMC 8.16
ICICI Sec PD 8.16
Reliance AMC 8.15 8.07
SBI 8.14
HSBC AMC 8.14
Overall EPFO 8.15
PERFORMANCE OF THE PORTFOLIO MANAGERS DURING THE YEAR
5.27 During the year 2018-19, the portfolio managers generated the yield by investing in the
approved securities as per the investment pattern and investment guidelines.
5.28 The return on investment during a year is subject to variation in market yields due to
various conditions prevailing in the market and thus cannot be strictly compared with the yields
generated during the past years. Therefore, the true comparison can be made only amongst the
portfolio managers who are investing in the same market following same regulations.
5.29 The competition among the fund managers has diversified the risk of under performance
by one single portfolio manager, affecting the yield of entire portfolio. Along with competition,
creation of dynamic benchmark, works as a reference for the portfolio managers who optimize
their efforts to not only meet the benchmark but also to outperform it. The yield of 8.55%
generated by the portfolio managers during 2018-19 is the highest yield since 2015-16
PERFORMANCE OF PORTFOLIO MANAGERS FOR THE PERIOD 01.04.2018 TO 31.03.2019
Portfolio Manager Yield% Benchmark Yield%

UTI AMC 8.53
ICICI Sec PD 8.58
Reliance AMC 8.54 8.47
SBI 8.52
HSBC AMC 8.59
Overall EPFO 8.55
63
INVESTMENT IN EXCHANGE TRADED FUND (ETF)
5.30 The Ministry of Labour and Employment, Govt. Of India vide notification no. 1071 (E)
dated 23rd April, 2015 issued Investment Pattern for investments by EPFO. This Investment
Pattern prescribes 5 to 15% investments in equity and related investment. The Central Board in
its 207th Meeting held on 31.03.2015 decided to invest 5% of the total annual investments in
Exchange Traded Fund (ETF) of Nifty and Sensex.
• Accordingly, investment in ETF started w.e.f from 05th August 2015 in Nifty ETF and Sensex
ETF.
• Central Board in its 208th meeting held on 16th September, 2015 decided that allocation to
Nifty based ETF would be 65-85% and the allocation to Sensex based ETF would be 35-15%
of the total allocation for investment in ETFs. In addition to the above mentioned indices, a
minimum 5% to about 20% of the total ETF investment would be made in CPSE-ETF
depending upon the offer of Ministry of Finance.
• The Central Board in its 213th meeting held on 8th July 2016 approved selection of UTI Mutual
Fund in addition to the SBI Mutual Fund. Further in the 214th meeting of the Central Board
held on 26th July 2016, the allocation of funds between SBI MF and UTI MF was fixed at 75%
and 25% respectively.
• The Central Board in its 215th Meeting held on 12.09.2016 enhanced the allocation to ETF
from existing 5% to 10% within the scope of investment pattern notified by the Ministry of
Labour & Employment. This was done in exercise of powers under Section 20 of the EPF &
MP Act 1952.
• The Central Board in its 218th Meeting held on 27.05.2017 further enhanced the allocation to
ETF from 10% to 15%.
• EPFO has also made investments in CPSE ETF and Bharat 22 ETF.
• During FY 2015-16 with 5% allocation, EPFO made a total investment of Rs. 6,578 Crores in
ETF.
• During FY 2016-17 with 10% allocation, EPFO made a total investment of Rs. 14,981 Crores
in ETF.
• During FY 2017-18 with 15% allocation, EPFO made a total investment of Rs. 24,790 Crores
in ETF.
• During FY 2018-19 with 15% allocation, EPFO made a total investment of Rs. 27,974.25
Crores in ETF
5.31 Gross investment made in ETFs (considering only buy transactions) during the FY 2018-
19 is as follows:
64
Scheme NIFTY 50 SENSEX BHARAT 22 CPSE
EPFO Staff Provident Fund 12.13 4.82 0.00 0.00
EPFO Staff Pension and Gratuity 213.88 81.95 0.00 0.00
Employees Deposit Linked Insurance
Scheme 308.45 125.01 0.00 0.00
Employees Pension Fund 5918.95 2008.66 528.12 295.00
Employees Provident Fund 11311.41 3813.99 1221.87 2130.00

Sub Total (in crores) 17764.82 6034.44 1750.00 2425.00
Total (in crores) 27,974.25
Scheme-wise ETF investments (2018-19)

0.061% 1.058% 1.549%
EPFO Staff Provident Fund
EPFO Staff Pension and Gratuity
31.281%
Employees Deposit Linked
Insurance Scheme
66.051%
Employees Pension Fund
Employees Provident Fund
Index-wise ETF Investments(2018-19)

8.669%
6.256%
NIFTY-50
SENSEX
21.571%
BHARAT 22
63.504%
CPSE
The gross amount invested in ETF till 31st March 2019 is Rs. 74,324.02 crores.
Gross investments made in ETFs (considering only buy transactions) during the period 5th Aug
2015 to 31st Mar 2019 is as under:
65
BHARAT
Scheme SBI MF UTI MF CPSE
22
NIFTY 50 SENSEX NIFTY 50 SENSEX
EPFO Staff Provident Fund 42.60 28.84 0.00 0.00 0.00 0.00
EPFO Staff Pension and
Gratuity 647.41 238.98 0.00 0.00 0.00 0.00
Employees Deposit Linked
Insurance Scheme 885.45 321.57 0.00 0.00 0.00 0.00
Employees Pension Fund 12106.16 4084.45 3310.11 1140.76 1028.12 743.72
Employees Provident Fund 25532.13 8594.55 7021.85 2361.61 2746.62 3489.09
Sub Total (in crores) 39213.75 13268.39 10331.96 3502.37 3774.74 4232.81
Total (in crores) 74,324.02
Scheme-wise ETF Investments since beginning

0.096% 1.193% 1.624%
EPFO Staff Provident Fund
EPFO Staff Pension and Gratuity
30.156%
Employees Deposit Linked Insurance
Scheme
66.931%
Employees Pension Fund
Employees Provident Fund
Index-wise ETF Investments since beginning

NIFTY-50 SENSEX BHARAT-22 CPSE
5.695%
5.079%
22.564%
66.662%
66
ETF Manufacturer-wise ETF Investments since
beginning
SBI MF UTI MF BHARAT-22 CPSE
5.695%
5.079%
18.614%
70.613%
5.32 FACTS AND PARTICULARS REGARDING INVESTMENTS (UN-EXEMPTED SECTOR).
A. INVESTMENT (AT FACE VALUE) [Excluding Equity related investments]
(1) Employees’ Provident Fund:
Total Investments as on 31.03.2018 Rs. 5,92,992.14 Crore.

Net addition in Investments at Face Rs. 80,840.64 Crore
Value during the year:
Total Investments as on 31.03.2019 Rs. 6,73,832.78 Crore.
The net addition in investment during the year 2018-19 was Rs.80,840.64 Crore as
against Rs.77,819.22 Crore during the year 2017-18.
(2) Employees’ Pension Fund:
Total Investments as on 31.03.2018. Rs. 3,63,119.63 Crore.

Net addition in Investments at Face Rs. 51,568.35 Crore.
Total Investments as on 31.03.2019. Rs. 4,14,687.98 Crore.
The net addition in investment during the year 2018-19 was Rs.51,568.35 Crore as
against Rs. 44,707.25 Crore during the year 2017-18.
67
(3) Employees’ Deposit Linked Insurance Fund:
Total Investments as on 31.03.2018. Rs. 22,110.98 Crore.
Net addition in Investments at Face Rs. 3,434.77 Crore.
Total Investments as on 31.03.2019. Rs. 25,545.75 Crore.
The net addition in investment during the year 2018-19 was Rs. 3,434.77 Crore as
against Rs. 1,828.93 Crore during the year 2017-18.
B. BREAK UP OF INVESTMENTS:
5.33 The total corpus (excluding equity related investments) lying invested under the three
schemes and the percentage distribution of amounts invested in different categories of Investment
provided under the extant Pattern and their consolidated status is depicted in following tables:-
Employees’ Provident Fund. Face value(Rs. in Crores)

Face Value as on
Sl. No. Category %age
31.03.2019
(Rs. in Crore)
1. Central Govt. Securities (CTG). 1,25,055.40 18.56
2. (a) State Development Loan (SDL). 2,70,416.35 40.13
(b) State Government Securities (STG). 13,458.26 2.00
3. Special Deposit Scheme (SDS). 53,110.27 7.88
4. Public Sector Financial Institutions/Undertakings (PSU) 2,10,454.27 31.23

[including Private Sector bonds/securities (PVT)].
5. CBLO in hand 1,338.23 0.2
TOTAL 6,73,832.78 100
Employees’ Pension Fund Face value(Rs. in Crores)

Face Value as on
Sl. No. Category 31.03.2019 %age
(Rs. in Crore)
1. Central Govt. Securities (CTG). 64,510.59 15.56
2. (a) State Development Loan (SDL). 1,21,702.13 29.35
(b) State Government Securities (STG). 5,661.90 1.36
3. Special Deposit Scheme (SDS). 1,400.52 0.34
4. Public Sector Financial Institutions/Undertakings (PSU) 92,547.73 22.32

[including Private Sector bonds/securities (PVT)].
5. Public Account 1,28,372.19 30.95
6. CBLO in hand 492.92 0.12
TOTAL 4,14,687.98 100.00
68
Employees' Deposit Linked Insurance Fund Face value(Rs. in Crores)
Face Value as on
Sl.No. Category 31.03.2019 %age
(Rs. in Crore)
1. Central Govt. Securities (CTG). 3,246.14 12.71
2. (a) State Development Loan (SDL). 6,515.96 25.51
(b) State Government Securities (STG). 337.70 1.32
3. Special Deposit Scheme (SDS). 2.50 0.01
4. Public Sector Financial Institutions/Undertakings (PSU) [including 5,115.88 20.02

Private Sector bonds/securities (PVT)].
5. Public Account 10,317.24 40.39
6. CBLO in hand 10.33 0.04
TOTAL 25,545.75 100.00
Consolidated statement of category wise investment of corpus under different schemes at

face value as on 31.03.2019 [Excluding Equity related investments].
Schemes (Rs. in Crore)
Employees’ Employees’ Employees’ % age
Provident Pension Fund Deposit Linked TOTAL
Fund Insurance Fund
Central Govt. Securities
1 125055.40 64510.59 3246.14 192812.13 17.31
(CTG).
2 (a) State Development

270416.35 121702.13 6515.96 398634.44 35.78
Loan (SDL).
(b) State Government
13458.26 5661.90 337.70 19457.86 1.75
Securities (STG).
Special Deposit Scheme
3 53110.27 1400.52 2.50 54513.29 4.89
(SDS).
Public Sector Financial
Institutions/Undertakin
gs (PSU) [including 308117.88
4 210454.27 92547.73 5115.88 27.66
Private Sector
bonds/securities
(PVT)].
5 Public Account ----- 128372.19 10317.24 138689.43 12.45
6 CBLO in hand 1338.23 492.92 10.33 1841.48 0.16
Total 673832.78 414687.98 25545.75 1114066.51 100.00
5.34 The details of category and coupon wise investment at Face Value (Debt) (Un-exempted
Sector) in respect of different schemes i.e., for Provident Fund, Pension Fund and Insurance Fund
as on 31st March 2019 are at Appendices-5(ii)to 5(iv).
5.35 Net interest earned on investments (Including Equity Related Investments) (Un-exempted
sector) during the year 2018-19 is given below:-
69
S.No. Scheme Net Interest (Rs. in crore)
1. Employees’ Provident Fund 50,695.83
2. Employees’ Pension Fund 21,589.62
3. Employees’ Deposit Linked Insurance Fund 1,147.32
INVESTMENTS OF PROVIDENT FUND (EXEMPTED SECTOR)
5.36 The exempted establishments are also required to follow the same pattern of investment
as prescribed for the investment of the funds of un-exempted establishments being done by EPFO.
The net investments during the year by exempted establishments were Rs. 77,528.72 cr.
5.37 Investments made during the year are given below:
INVESTMENTS MADE BY EXEMPTED ESTABLISHMENTS DURING 2018-19

Amount Invested
Category of Investment
(Rs. in cr.)
Special Deposit Account 1170.06
Govt. Guaranteed Securities 17843.22
State Govt. Securities 25783.83
Others 45398.14
TOTAL GROSS INVESTMENT 90195.25

LESS: Redemption 12666.53
TOTAL NET INVESTMENT 77528.72
RATE OF INTEREST TO MEMBERS
5.38 Interest @ 8.65% on monthly running balance has been recommended by the Central
Board, EPF in its 224th Meeting held on 21st Feb, 2019. The interest rate on EPF deposits declared
since 1952 onwards is given in Appendix-5(v).
PRODUCTIVITY LINKED BONUS TO EPFO EMPLOYEES
5.39 Office-wise details of Productivity Linked Bonus for the year 2017-18 paid during the year
2018-19 to the employees of EPFO are given in Appendix-5(vi).
70
Chapter 6
CUSTOMER SERVICE, COMMUNICATIONS
& PUBLIC RELATIONS
6.1 CUSTOMER SERVICE & GRIEVANCE REDRESSAL MECHANISM IN EPFO
EPFO, in tune with its objectives, lays strong importance on customer service and
the redressal of grievances of all stakeholders. The Organization has a robust mechanism
to handle the grievances of its stakeholders i.e. employers, employees and pensioners
served through a network of its offices spread throughout the country. The Customer
Service Division existing in EPFO Head Office, New Delhi and field formations in 21 Zones
and 135 Regional Offices across the country are equipped with full –fledged Facilitation
Centres, PROs and supporting staff with an aim to provide quality service to all stake
holders of the organisation.
71
The various modes of registering and resolving grievances are -
• CPGRAMS
• EPFiGMS
• Call Center
• Social Media
• E-mails
• Nidhi Apke Nikat
• Facilitation Centers.
Grievances are received from subscribers, pensioners, account holders of EPFO

and from employers of establishments both exempted and unexempted, directly and also
through President’s Secretariat, Prime Minister’s Office (PMO), Directorate of Public
Grievances (DPG), Directorate of Administrative Reforms and Public Grievances (DARPG),
Ministry of Labour and Employment, National Human Rights commission (NHRC) and
Social Media like Twitter and Facebook.
Grievances received primarily relate to following areas:

• Non Transfer of PF Accumulations.
• Final PF Withdrawals.
• KYC related issues of Subscribers.
• Claim settled but amount not credited in member’s bank account.
• Non-Settlement of PF Advance claims.
6.2 STRUCTURE OF CUSTOMER SERVICE DIVISION.
The Customer Service Division in Head Office is headed by an ACC(HQ) level officer, who is
assisted by, ACC(CSD), RPFC-1s, RPFC-2s, APFCs, and other staff officials.
6.3 CENTRALIZED PUBLIC GRIEVANCE REDRESSAL AND MONITORING SYSTEM

(CPGRAMS)
72
Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) is available
on PG portal of Govt of India. (www.pgportal.gov.in). CPGRAMS is a programme
developed and executed by the DARPG under Ministry of Personnel, PG & Pension,
Govt. of India which has been successfully implemented in EPFO. All the offices are
regularly using CPGRAMS to monitor & redress the grievances.
Monitoring of grievances received under CPGRAM Portal.
• The grievances under CPGRAM Portal are received by Customer Service Division
(CSD) in EPFO Head Office through Ministry of Labour. After receipt of grievances,
they are forwarded to the concerned field office as well as ACC of the concerned
Division in Head Office for redressal.
• It is the responsibility of field offices to redress the grievances within time and
reply through PG Portal to CSD, Head Office.
• The CSD in turn forwards the reply to Ministry of Labour for its final disposal. The
Ministry of Labour then replies to the citizen except in case of grievances
pertaining to DPG which are disposed by DPG itself.
Year Total Receipts Total Disposals Percentage
2018-19
(01.04.18 to 23,917 23,683 99.02%
31.03.19)
Average disposal in 9 days
Average disposal in 10-30

days
73
Grievances received and resolved through CPGRAMS in 2018-19
1600
1400
1200
1000
DPG
800
DARPG
600 PMO
400 Others *
200
18
18
18
8
18
19
18
18
19
18
9
/1
l/1
/1
c/
r/
v/
n/
p/
b/
t/
g/
n/
ay
ar
Ju
Oc
Ap
De
No
Au
Ja
Se
Fe
Ju
M
M
* President Secretariat, Pension & local/internet
6.4 EPFiGMS
EPFiGMS launched in 2010 is an internet based grievance management system,

developed by CSD in collaboration with NIC, and is customised to the needs of the
Organisation. EPFiGMS has been developed with a view to provide a single window
platform that is able to record, acknowledge and track/monitor grievances till its final
redressal.
Now, the system has not only afforded convenience to subscribers to register their
grievances/queries without any spatial or temporal restrictions but has also proved to be
of immense value to field offices in managing grievances. Subscribers can now access
the system from anywhere according to their convenience at any time. EPFiGMS is loaded
with several advanced features, most important being the facility to track movement of
registered grievances till their final disposal.
Grievances Registered & Disposed in EPFiGMS
Year No. of Grievances Disposed % of Disposal
2018-19 6,48,312 6,43,097 99.19%
74
Disposed within 3 days
(40.69%)
Disposed within 4-15 days

(53.14%)

(5.38%)

(0.79%)
Revamping of EPFiGMS is under process and Citizen Interface Module of EPFiGMS

Version 2.0 was made operational w.e.f. 01.03.2019 for stakeholders and work on office
module of EPFiGMS was started by NIC.
The revamped EPFiGMS 2.0 is loaded with several advanced features, most important
being:-
• Four major roles incorporated-

PF member
EPS pensioner
Employer
Others
• OTP verification
• Online lodging of grievance/complaint based on UAN
• UAN integrated with master data base of EPFO resulting in identification of EPF office
for redressal of grievance
• Grievance can be lodged for multiple PF numbers available in UAN
• PPO number validation/integration (for EPS pensioners) with centralised data base
of EPFO
• Reminders for pending grievances
• View status
• Provide feedback on redressal of grievance
• 59 categories for identifying grievance prone areas
• Facility for subscribers to upload multiple documents
Further, once a grievance is registered, system generates a unique registration

number and auto generates acknowledgement through SMS & email. Thus there is ease
of registration of grievances and faster redressal after revamp. The interface has also
been made bilingual for easier access.
75
6.5 CALL CENTRE
Toll Free Number 1800118005 is activated and replies are sent to emails received on
[email protected] and [email protected]. There are
16 lines for the Toll Free Number and all of them are manned by operators during working
hours. Earlier Call Centre was running in a single shift. However now, Call Centre is
being run 24X7 in three shifts of 8 hours each. Capacity enhancement & technological
upgradation of Call Centre is in process.
6.6 PRO AND FACILITATION CENTRES
Every office in the organization has a PRO (Public Relation Officer) and a Facilitation
Center. All visitors are received at the facilitation centre and proper guidance/
clarifications are given to them about various services/benefits extended by the
organization. Their grievances, if any, are also redressed.
6.7 NIDHI APKE NIKAT
In an endeavor on the part of the organization to be more accessible to its

stakeholders including employers, Nidhi Apke Nikat Camps are held at field levels on 10th
of every month. This programme is also a platform for grievance redressal as it brings all
stakeholders on a common platform where feedback is obtained for future improvement
in service delivery.
• It brings together employees/employers and pensioners on a common platform.
• Various new initiatives in the interest of the employees/employers by EPFO are

explained during the programme.
• It encourages both employees and employers to give suggestions and feedback

regarding different issues affecting EPFO’s service delivery.
76
6.8 POLICY CHANGES
In order to bring more transparency and minimise grievances, directions were issued for
providing calculation sheet to subscribers at the time of PF withdrawal and also to provide
calculation sheet to pensioners explaining the pension amount sanctioned.
Comprehensive policy guidelines have been issued from time to time reiterating
commitment to improve service standards in the EPFO and they are being monitored
intensively by the Head Office and the Zonal offices. Quality of grievance handling also
counts substantially towards performance appraisal.
6.9 The details of total grievances received and redressed during the last three years
are given below:
Year 2018-19 2017-18 2016-17
Grievances pending at the 3272 2254 1281

beginning of the year
Received during the year 645040 423430 239912
Total 648312 425684 241193
Disposed off during the year 643097 422412 238939

Balance at the end of the year 5215 3272 2254
Percentage of Disposal 99.19 99.23 99.06
COMMUNICATIONS & PUBLIC RELATIONS (C & PR):
6.10 C & PR Division is the nodal desk of EPFO for dissemination of information on
policy briefs, media coordination, print media advertising, audio visual advertising,
printed publicity, exhibitions, outdoor publicity and the likes. The C & PR Division has
been quite active in spreading awareness about the initiatives taken by EPFO for ease of
doing business, efficient service delivery and widening the reach of EPF benefits. Press
releases were issued from time to time for bringing developments in EPFO to the
knowledge of citizens. Digital media also carried out news articles on the basis of press
releases issued by EPFO. Added to this, Press Conferences were held on the sidelines of
major events like CBT meetings or launch of new facilities which facilitated good media
coverage to the initiatives of the Organisation. Besides this, routine print advertisements
were got published through DAVP.
6.11 In 2018-19, a radio campaign on Pradhan Mantri Rozgar Protsahan Yojana

(PMRPY) was carried out through NFDC. Two radio spots of 30 seconds each were aired
on private FM channels and AIR for 15 days w.e.f from 27.11.2018 to 11.12.2018 across
the country. The objective was the registration of workers with EPFO so as to have social
security benefits and avail benefits under the PMRPY scheme in respect of generation of
new employment.
77
6.12 A full page color print advertisement was also published in 73 newspapers across
the country on 9th March 2019 under caption “NAMUMKIN AB MUMKIN HAI” highlighting
initiatives and achievements of EPFO.
6.13 KEY COMMUNICATIONS HIGHLIGHTED THROUGH PRESS RELEASES: -
• Subscribers of the EPF Scheme would individually have two separate member
account heads (a) fixed income where fixed annual interest gets credited to
member’s account (b) Equity (ETF) where investment in equity is reflected as units
and the return is marked to market.
• Age-band wise estimate of all new subscribers as declared by the employers minus
the subscribers quitting jobs every month.
• Information about monthly contribution into the EPF accounts through e-passbook
online, UMANG mobile app and missed call service.
• SMS/email to members (having registered mobile number against their respective

Universal Account Number) in respect of whom contribution has not been deposited
by the employer with EPFO for a given month in due time.
• Introduction of ‘View Pension Passbook’ services for the pensioners through UMANG
app in addition to other e-services of EPFO available through UMANG app viz. view
EPF passbook, raise claims, track claim, search establishment, search EPFO office,
know your claim status, update Jeevan Praman and few more.
• ECR validation tool for employers before uploading on Unified Portal which will
facilitate employers to pre-validate the ECR and also carry out amendments in the
ECR file before uploading on Unified Portal.
• 66th Foundation Day Celebrations of EPFO on 1st November 2018. Facility of “Claim
Receipt Entry” at District offices, facility of online returns of International Workers,
inaugurated by Hon’ble Minister of State (L&E) and achievements on PMRPY besides
78
informing that with 63 lakh pensioners, EPFO is the 21st largest pension fund globally
as per Willis Towers Watson Report 2017.
• Key decisions taken by Central Board of Trustees, EPF.
• Recommendation of CBT for crediting of 8.65% rate of interest on EPF

accumulations in the EPF member’s account for the year 2018-19
• Additional responsibilities assigned to District Offices that include coverage and

compliance, assessment of dues and damages, receipt and registration of claims,
handling of grievances and recovery of assessed amounts in respect of
establishments falling under the jurisdiction of the District Offices.
EPFO’S FACEBOOK AND TWITTER HANDLE
6.14 Facebook and Twitter handle of EPFO were constantly used to share information
with its stakeholders. EPF stakeholders were encouraged to register their grievance on
http://www.epfigms.gov.in, the online internet grievance management portal of EPFO -
EPFiGMS loaded with a feature to track their grievance status. While responding to their
queries, they were informed about the various online services available on EPFO website
viz. UAN activation, facility to check claim status, KYC updation, know your EPF balance,
transfer of previous PF account to current UAN by submitting transfer claim online
through the unified portal for members.
6.15 During 2018-19, these platforms were also used to highlight important
meetings/events namely CBT, EPF meetings, Foundation Day celebrations of EPFO and
launch of PM-SYM by the Government. As on 31.3.2019, EPFO had 1,42,298 followers on
its facebook page and more than 27,500 followers on twitter.
RIGHT TO INFORMATION
6.16 EPFO has designated Central Public Information Officers (CPIOs), Central
Assistant Public Information Officers (CAPIOs) and First Appellate Authorities for each
field office as well as each Division of Head Office to discharge the responsibilities under
RTI Act. The list of these officials is available on EPFO’s website-www.epfindia.gov.in.
Status of disposal of applications/appeals filed under RTI Act during the year is given in
Appendix-6.
79
Chapter 7
HUMAN RESOURCES
7.1 Human Resource is an important division in EPFO in view of the large organizational set up
and diversity in line and staff functions. The overall mandate of HR Division of EPFO is to create a
work environment that can continuously identify, nurture and use the capabilities of its officers and
staff through appropriate policies in the area of training, career development and performance
management. Regarding human resource as the most valuable asset of the Organisation, present
jobs and plans are evaluated continuously making provisions for expected future role. A dedicated
work force of 15340 officers and staff was in position at the end of March 2019 in the Head Office
(including National Academy and 4 Zonal Training Institutes and 1 Sub Zonal Institute), 21 Zonal
Offices, 135 Regional Offices, 114 District Offices, 5 Special State Offices and 4 Service centres. The
HR functions are principally guided by policy guidelines issued by the Department of Personnel &
Training (DOP&T) in management of manpower resources and optimum utilization for delivery of
the social security benefits under the EPF & MP Act 1952.
7.2 The Human Resource Division is headed by Additional CPFC (HQ), a Joint Secretary level
officer. Its functions are organized into units that supervise various cadres. Apart from Human
Resources Management Wing, it has Human Resource Development and Examination wings and also
deals with training, welfare and industrial relations.
MANPOWER
7.3 The total strength of Officers and Staff in the Employees' Provident Fund Organisation as on
31.03.2019 stood at 15,340 as against the total sanctioned manpower of 24,077.
7.4 The distribution of total staff among various cadres as on 31.03.2019 is as follows:-
80
Sanctioned and In-Position Strength
16000 14913
14000
12000 10796
10000
7698
8000
6000
3610
4000
2000 1466
934
0
Group A Group B Group C
Sanctioned 1466 7698 14913
In-Position 934 3610 10796
7.5 The detailed post-wise sanctioned strength and in position strength for Group A, Group B and
Group C Staff/Officers are given in Appendices-7(i) to 7(iii) and Zone/Category-wise in
Appendices-7(iv) to 7(vi).
Zone Wise - Sanction and In-postion

1200 I = Inposition S = Sanctioned
1000
800
600
400
200
0
DL MP
BR PB& Coi
AP TL & GJ HR BNG HB KR & Ban Tha Pun OR RJ Che UP WB HO
& JH NER HP mba
UK CHH dra ne e nnai
tore
Group A : I 25 45 31 56 55 37 39 31 22 39 22 43 37 18 19 37 26 42 32 55 52 171
Group A: S 34 64 29 83 73 46 56 39 30 49 45 50 63 19 21 57 31 53 58 58 79 424
Group B : I 125 207 109 229 229 146 142 135 117 174 125 204 186 44 90 162 122 182 215 219 246 202
Group B : S 242 355 192 493 512 358 398 295 228 326 230 366 510 115 163 388 217 383 432 407 411 677
Group C : I 403 519 347 635 802 336 636 374 450 436 443 530 602 146 291 608 366 682 694 488 907 101
Group C : S 571 711 361 10371091 733 843 555 495 645 563 774 1085 191 333 799 448 885 895 854 877 167
PROMOTIONS/RECRUITMENTS
7.6 The Group ‘A’ cadre of the Organisation is managed centrally at Head Office by the Human
Resources Management Wing. During the year, HRM completed all important activities in order to
fulfill the manpower requirement for the Organisation by conducting regular Departmental Promotion
Committees (DPCs). The Central Board in its 223rd meeting held on 04.12.2018 approved the
implementation of the revised guidelines issued by DOP&T vide O.M. dated 08.05.2017 to shift the
crucial date of eligibility to 1st January of the vacancy year as contained in para 5 of the OM and
relevant years upto which APARs are to be considered for conducting DPC meetings and its adoption
in relation to the post and cadres in Group “A”, “B” & “C”. Further, the Central Board also approved
relaxation in eligibility service in the feeder post for promotion to the higher posts in Group ‘A’ cadres
81
to meet the administrative requirement of the Organisation as well as genuine career aspirations of
the Officers. The cadre-wise promotions made during the year in Group “A” and “B” are as under:-
Additional Central Provident Fund Commissioner (HQ) /Addl.CPFC - During the year, five
posts of Additional CPFCs (HQ) in Level 14 of Pay Matrix were filled up by promotion of Additional
CPFCs. Further, DPC during the transit vacancy year 2018 was conducted and 20 officers were
promoted to the post of Addl. CPFC in Level 13 of the Pay Matrix.
Regional Provident Fund Commissioner (Grade-I) - During the year, DPC meeting for
promotion to the post of Regional Provident Fund Commissioner (Gr.I) in Level 12 of the Pay Matrix
for the vacancy year 2018 was conducted and 41 officers were promoted to the post of Regional
Provident Fund Commissioner (Gr.I).
Regional Provident Fund Commissioner (Grade-II) - During the year, DPC meeting for
promotion to the post of Regional Provident Fund Commissioner (Gr.II) in Level 11 of the Pay Matrix
for the vacancy year 2018 was conducted and 130 officers were promoted to the post of Regional
Provident Fund Commissioner (Gr.II) from the feeder post of Assistant Provident Fund Commissioner.
Assistant Provident Fund Commissioner - During the year, confirmation in respect of eight
Assistant Provident Fund Commissioners was made.
Enforcement Officer / Accounts Officer (Examination Quota)-The DPC recommendation in

respect of promotion to the post of Enforcement Officer / Accounts Officer under Exam Quota in
respect of Uttar Pradesh, Bihar, Rajasthan, Karnataka and Gujarat were approved. Total 19
promotions to the post of Enforcement Officer/Accounts Officer under exam quota were approved
during the period.
Enforcement Officer / Accounts Officer (Seniority Quota)-The Regularization/ Promotion for

the post of Enforcement Officer / Accounts Officer in respect of 14 Regions was approved. Total 55
promotions to the post of Enforcement Officer / Accounts Officer under Seniority Quota were made
during the period.
Senior Hindi Translator (SHT)-During the year, HRM Wing conducted DPC meeting for the
promotion to the post of Senior Hindi Translator. Total 05 promotions to the post of SHT under
Seniority Quota were made during the period.
IMPLEMENTATION OF RESERVATION POLICIES
7.7 Reservation in Group ‘A’ posts
The reservation in services in Group ‘A’ in accordance with the policy of the Government of
India, is only applicable in the lowest rank of the Commissioners’ cadre of the Organisation in the
grade of Assistant Provident Fund Commissioner.
In accordance with extant provisions, the benefits of reservation have been extended to
eligible officers in APFC cadre. As on 31.12.2018, the representation of various categories in the
cadre of APFC in Direct Recruitment Quota as well as Departmental Promotion quota is given below
in the following graphs :-
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Direct Recruitment Quota - Position as on 31.12.2018
200
180
160
140
120
100
80
60
40
20
0
SC ST OBC GEN
Due Share 55 27 99 187
In Position 48 21 86 164
Seniority Quota - Position as on 31.12.2018
70
60
50
40
30
20
10
0
SC ST GEN
Due Share 12 6 66
In position 5 2 34
7.8 The category-wise status of Group “B” and Group “C” officials in various zones is placed at
appendices 7(v) and 7(vi) respectively.
7.9 A Special Cell headed by Additional Central Provident Fund Commissioner as Chief Liaison
Officer (CLO) at Head Office ensured due compliance of the orders of reservation policy issued from
time to time pertaining to SCs and STs and disposed off grievances of the employees of these
categories. It also scrutinized and consolidated the statistical data in respect of them. The Chief
Liaison Officer is assisted by Liaison officer, Assistant Commissioner and two Section Officers.
Further, one Liaison Officer has been nominated in each of the Regional Offices.
7.10 The CLO also undertakes visits to the Regional Offices to inspect the reservation rosters
/registers maintained by them. Similarly, Liaison officers of the Regional Offices periodically inspect
and scrutinize the reservation rosters/registers in their respective offices. The lapses, if any, noticed
at the time of inspection with regard to proper implementation of the reservation rosters/registers,
including shortfall/backlog vacancies of reserved categories are recorded in the inspection report for
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rectification of the same by the concerned offices. The recommendations of the CLO are promptly
attended to and clarified.
7.11 The Special Cell received 17 grievances from SC/ST employees and their Associations in the
financial year 2018-2019, out of which 08 have been replied or redressed and remaining 09 are
being continuously pursued for finalization.
HUMAN RESOURCES DEVELOPMENT
7.12 The Human Resource Development Wing is the policy, planning and management wing of
Human Resource Division. Its specific responsibilities include creation of posts and drafting and
amendment of Recruitment Rules in consultation with the Ministry of Labour & Employment. It also
deals with Cadre Review and Restructuring, policy matters relating to Training & Development and
Delegation of Administrative and Financial Powers. The wing’s broader mandate is to create a climate
that can continuously identify, nurture and use the human resource pool through appropriate policies
and intervention in the area of training, and career development.
7.13 During the year 2018-19, 05 Recruitment Rules i.e., Director (Information Service), Joint
Director (Information Service), Deputy Director (Information Service), Assistant Director
(Information Service) and Senior Hindi Translator have been notified in the Gazette of India.
7.14 The New Pension Scheme (NPS) of the Govt. of India was adopted by the Organisation
during the deliberations of 190th meeting of the Central Board of Trustees, Employee’s Provident
Fund held on 15.09.2010 for officers/employees of the Central Board appointed on or after
01.01.2004.
A total of 130 DDOs of EPFO are registered as PAOs with National Securities Depository
Limited (NSDL). 5680 employees of EPFO are currently subscribing to NPS.
EXAMINATION SECTION
7.15 MoU was signed with IBPS for conducting Direct Recruitment examination for the post of
Assistant Section Officer and Social Security Assistant.
PROGRESSIVE USE OF HINDI
7.16 EPFO is committed towards ensuring propagation and expansion of the official language i.e.
Hindi and its increasing use at various levels. The year witnessed an overall increase in the
progressive use of the official language, as is evident from the following:
• Official Language Implementation Committees (OLIC) constituted in all Regional/Zonal offices

and training institutions of the organisation took steps for increasing the use of Hindi in official
communications every quarter. During the year, 588 meetings of the Official Language
Implementation Committees were conducted in these offices.
• During the year, 636 quarterly progress reports were received from different Offices. After
detailed review, they were rated in categories of Outstanding, Very good, Satisfactory and
Poor.
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• 597 Hindi workshops were organized during the year at all India level to make the staff of
Zonal/Regional offices familiar with the official language. 5,679 officers and staff members
got the opportunity to improve the knowledge and skill of Hindi in their official work.
• The officials who worked 75% (‘B’ region) and 50% (‘C’ region) in Hindi, were granted cash
award of Rs. 1000/- each under the “Vibhagiya Hindi Prayog Nakad Puraskar Protsahan
Yojana”. An amount of Rs. 18,71,000/- was spent under this head.
• As per the directions of Department of Official Language, Ministry of Home Affairs, Govt of
India, through its letter dated 29.03.2017, the Chairmanship of Town Official Language
Implementation Committee (TOLIC), South Delhi-1 was entrusted to EPFO, Head Office.
Initially, the number of affiliated offices under it was 70, which increased to above 90. 10
Nodal Officers were nominated for monitoring of the offices. In order to provide information
to all the offices, “Nagar Rajbhasha Karyanvan Samiti (NARAKAS)” tab was made available
on the official website of EPFO, in collaboration with NDC and e-mail id:
`[email protected]’ was created for communication through e-mails. During the year
02 meetings were successfully held as per the directions of the Department of Official
Language, Ministry of Home Affairs, Govt. of India.
• As per the directions of the Department of Official Language, all Regional Offices are active
members of Town Official Language Implementation Committee (TOLIC) and actively
participated in its activities. During the year, the following Regional Offices were awarded
various prizes by TOLIC for best performance in Hindi in their offices viz., Mangalore,
Muzaffarpur, Bhagalpur, Rajkot, Gurugram, Thane-I, Ludhiana and Bandra.
• Each office of EPFO has a library for use by the staff. Out of the total amount spent on
purchase of books, minimum 50% of the amount is spent for purchasing Hindi books. During
the year, a total amount of Rs.5,40,809/- was spent on purchase of Hindi books while the
expenditure incurred on purchase of total books was Rs. 8,76,785/-. Thus, 61.68% amount
was spent on purchase of Hindi books.
• As per Government of India instructions, Hindi fortnight was organized in the month of
September in all the offices of EPFO. Various competitions were held and an amount of
Rs. 52,00,950/- was spent on prize distribution on this occasion.
• To review the progress of Official Language in EPFO, the Committee of Parliament on Official
Language visited Regional Office, Dehradun (02.05.2018), Regional Office, Mysore
(19.06.2018), Regional Office, Agra (30.08.2018), Regional Office, Guwahati (03.10.2018),
Regional Office, Gurugram (02.11.2018), Head Office (16.01.2019), Regional Office,
Nagercoil (22.01.2019) and Regional Office, Goa (06.03.2019).
• Use of Hindi in regular press releases continued to be encouraged by the Publicity Division
of EPFO, Head Office. Necessary information was sent in Hindi through emails to Ministry of
Labour & Employment and all field offices. All tenders, notices, answers to Parliamentary
questions etc. were sent bilingually.
• EPFO website www.epfindia.gov.in has been made bilingual. All manuals and procedural
literature have been prepared in bilingual form and displayed on the website.
85
Circulars/Office Orders/Transfer/Posting Orders of the officers were prepared bilingually at
the earliest and uploaded on the website.
EPF STAFF PENSIONERS
7.17 The total number of pensioners of EPFO as on 31.03.2019 stood at 12,375. Out of this 9,680
are pensioners and 2,695 are family pensioners. Nodal Officers have been designated for redressing
the grievances of the pensioners in particular. The details of total number of Staff pensioners and
Family pensioners (Zone-wise) are provided at Appendix-7(vii).
SPORTS ACTIVITIES
7.18 The Sports calendar for the year 2018-2019 was approved by the Central Provident Fund
Commissioner & President, Central Sports Promotion Board (CSPB). The sports calendar was
circulated to all the Regional Sports Promotion Boards with the direction that they are free to conduct
the events as per their suitability of dates.
7.19 For conducting sports activities for the year 2018-19, budget was provided to EPF Central
Sports Promotion Board for both indoor as well as outdoor activities. To meet the expenditure,
budgetary allocation was made to all Regional Sports Promotion Boards (RSPBs) to conduct the
sports activities like tournaments and granting sports allowances for participating in Zonal and Final
events.
7.20 As per the sports calendar for the year 2018-19, sports events were organised by RSPBs of
states in respect of Indoor Games, Football, Cricket, All India Athletic Meet along with Indoor finals
and Basket Ball and Volley Ball. The Zonal winners of respective events qualified for the All India
finals. Following Teams emerged as winners in All India finals of sports events during 2018-19:
Sl No. Name of the event Name of RSPB / ZO

1. Cricket Delhi
2. Football Tamilnadu
3. Basket Ball Tamilnadu
4 Volley Ball Goa
5 All India Athletic Meet & Indoor finals Maharashtra
STAFF WELFARE FUND
7.21 The CBT in its 121st meeting held on 29.12.1989 approved the setting up of an EPF Staff
Welfare Fund with an objective to provide security-cum-welfare cover to all the staff members of the
EPFO. The total budget for the year 2018-2019 under Staff Welfare Fund towards welfare activities
was approved by the competent authority, out of which allotment was made to different Regional
Staff Welfare Committees (RSWCs) / Zonal Offices for the following activities for the year 2018-2019.
(a) Staff Recreation Club: During the year 2018-2019, fund was allotted under the Budget Head
“Staff Recreation Club” for purchase of equipment/ furniture /library books/ excursion trips and also
for setting up of recreation club in newly opened Offices.
(b) Scholarship & Book Award: Fund was disbursed to the Regional Staff Welfare Committees
towards Scholarship & Book Award for the wards of employees who secured 80% marks in Class XII
for continuance of their studies.
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(c) Other Activities: Fund for the following activities was disbursed to the Regional Staff Welfare
Committees:
• Providing financial assistance @ Rs. 1,80,000/- to the employees/family members in cases

of prolonged illness & surgery after being screened by a Committee constituted in each
field office including Head Office and PDNASS.
• Farewell grant to the retiring officials fixed at Rs. 15,000/- per retiring employee.
• Mandatory medical health checkup for all employees who have attained the age of 50 years
and optional for employees who have attained the age of 45 years. Medical checkup
facilities can be availed by the employees and their spouses biennially in the age group
between 50-55 years and every year in the age group 55-60 years with a maximum ceiling
of Rs. 2000/- per male employee/spouse of female employee and of Rs. 2200/-for female
employee/spouse of male employee.
• Women’s Day Celebration
• Maintenance of Ladies Common Room
(d) Death Relief Fund: Death Relief Fund was released to the family members of employees of
EPFO @ Rs.3.60 Lakh in the event of death while in service. Budget was disbursed to the Regional
Staff Welfare Committees towards Death Relief Fund.
(e) Cultural Meet: Fund was allocated @ Rs. 20,000/- to each office for conducting the cultural
meet.
(f) Holiday Home/Guest House : Holiday Homes at Shimla (Himachal Pradesh), Panaji (Goa)
and Kanyakumari (Tamilnadu) are functioning properly.
(g) Canteen: The allocation of fund is based on the demand raised by the Regional Staff Welfare
Committees for their respective canteen facilities.
NEW INITIATIVES DURING THE YEAR
7.22 The EPF, Central Staff Welfare Committee has constituted a Sub Committee for exploring
various issues related to welfare schemes of EPFO in effective and more beneficial manner with
financial implications.
ADMINISTRATIVE VIGILANCE
7.23 The Administrative Vigilance Section (AVS) was created under the Human Resource
Management Wing of the Head Office on 29th September, 2011 to deal with the lapses of
administrative nature not involving vigilance angle with some additional items of work being assigned
later on. The performance during the year i.e., 2018-19 is summarised as under:
• Intimations and returns in respect of transactions in immovable and movable properties by

officers in Group ‘A’ cadres - With a view to reap the benefits of digitization and becoming
environmentally responsible, submission of Annual Immovable Property Return (IPR) was
made online and the section received approximately 5000 such IPRs through SPARROW
portal. 210 Transaction intimations about acquisition or disposal of properties and financial
investments, were examined for conformity with rules of conduct.
• Complaints and grievances received from various sections of the society and individuals
through various sources such as Prime Minister’s Office, Ministry of Labour & Employment,
Central Vigilance Commission, Cabinet Secretariat and other Divisions in Head Office - The
contents of 311 such receipts were looked into and appropriate action as per extant rules
87
was taken to ensure probity amongst the officials manning the Organisation. A total of 05
complaints alleging sexual harassment were also received in the Section which were got
investigated/examined as per procedure by the concerned field Offices.
• Institution of disciplinary proceedings for misconduct in respect of whom Disciplinary

Authority is Central PF Commissioner - Based on references received from Regional/Zonal
Offices, disciplinary Proceedings were instituted against two officials. Steps were taken for
timely finalization of pending departmental cases, as a result of which 06 such cases were
concluded. Penalty was imposed on 04 errant officials and charges were dropped in the
remaining 02 cases.
• Disposal of Appeal, Revision and Review applications against orders passed by the
Disciplinary Authority or Appellate Authority under relevant provisions of the EPF Staff (CC&A)
Rules, 1971 - Two such requests were received during the year, and a total of six cases
(including those pending from previous years) were decided by the Competent Authority.
• Review of cases of Suspension - Consequent upon transfer of this matter from Vigilance Wing
to HRM Wing and then to AVS, suspension in all incidents, including vigilance cases, were
processed. Meetings of Suspension Review Committee were convened from time to time and
all the cases as per time due were placed before it for review. Based on decision of the
Appointing Authority, a total of 11 officials were placed under suspension. During the period,
suspension of 05 officials was revoked as per recommendations of the Committee.
• Miscellaneous work pertaining to aforesaid core areas - Approximately 1200 Vigilance

Clearance Certificates were processed, apart from applications under RTI Act, cases
pertaining to Courts/Tribunals/Commissions, sanction of honorarium to Inquiry/Presenting
Officers for Departmental cases etc.
7.24 CASES REVIEWED UNDER FR- 56(J)/RULE 48 OF CCS (PENSION) RULES, 1972
No. of officials No. of reviews No. of cases taken Action taken

covered undertaken up under FR 56(J)
None Recommended
140 03 140 for retirement under
FR 56(J)
The exercise relating to Screening and Review under FR 56(J) and Rule 48 of CCS (Pension)
Rules, 1972 is an ongoing exercise being undertaken in Head office as well as 135 Field
Offices. The data above relates to review undertaken in respect of Field Offices for Group-B
(EO/AO) and equivalent posts and in Head office in respect of Section Officer and equivalent
and below Section Officer and equivalent posts.
7.25 APAR FOR THE YEAR 2018-19
During the reporting year 2018-19, the HRM-IX Section maintained Annual Performance
Appraisal Reports for all Group “A” Officers.
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Representations of Group “A” officers regarding APAR grading and adverse remarks were
disposed off and conveyed to the officers concerned.
Online Filing of APARs through SPARROW Software:-
• From the reporting year 2016-2017, the EPFO has implemented the e-SPARROW software of
NIC for online submission, monitoring and recording of Annual Immovable Property Return
(AIPR) and Annual Performance Assessment Report (APAR) for Group ‘A’ Officers in the
Commissioner cadre w.e.f. January, 2017.
• From the reporting year 2017-18, the process of filing of online Annual Immovable Property
Return has been implemented for groups ‘A’ & ‘B’.
• The process of filing of Annual Performance Assessment Report through SPARROW for other
Cadres is underway.
• Migration of SPARROW Software from NIC portal is also underway.
• As per SPARROW Dashboard Report, during the reporting year 2018-19 approximately 1200
Annual Performance Appraisal Reports for the year 2017-18 of Group “A” officers were
generated and queries regarding the SPARROW Software were replied.
• Reminders were issued from time to time for timely completion of the APARs in SPARROW
software.
• Meetings were held with NIC regarding SPARROW Software.
• The SPARROW Software has transformed the process of APAR filing completely from paper
based to online system. It is also helpful for proper monitoring of the APARs. It is now possible
at the Central Management to check the level of pendency in each office, where system provides
for reminders through e-mail and SMS to the officer at whose level the APAR is pending. It is
now expected that the whole system of APAR writing will be streamlined with the help of the
SPARROW software, which was hitherto consuming a lot of manpower and was marred by
delays.
VIGILANCE
7.26 To ensure transparency, efficiency and integrity in administration, the EPFO’s Vigilance
Division has adopted a multipronged strategy of preventive vigilance measures to contain, control
and curb corruption in order to ensure prompt, effective and hassle-free service to its subscriber
members.
7.27 As the Organization grew larger with an ever increasing subscriber base, its functions became
more diverse and it had to cope with increased quantum of service delivery responsibilities and
consequently its accountability also grew manifold. In these circumstances the role of Vigilance
became ever more crucial. The Vigilance Division in EPFO is headed by a Joint Secretary level Chief
Vigilance Officer at the Headquarters in New Delhi. It has four Zonal Vigilance Directorates headed
by Deputy Directors (Vigilance), located in Hyderabad, Mumbai, Kolkata and New Delhi to monitor
effective implementation of preventive vigilance measures in a proactive manner.
7.28 PREVENTIVE VIGILANCE

• Development of Software Tool for identification of multiple payments to single bank
account:
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It served not only to prevent frauds by identifying potential cases but also detected past
instances of fraudulent multiple payments to single bank account.
• Introduction of Concurrent Audit System:
Through this, transactions involving members with a major change in their profiles, high
value claims, inoperative accounts etc are re-audited to verify correctness of such
transactions.
• Intimation of non-deposit of contribution to members:
To bring more transparency, intimations are sent via SMS to those EPF members in respect
of whom contribution has not been deposited by the employer for a given month in due
time.
7.29 PUNITIVE VIGILANCE

• Complaints: 1452 new complaints were received during 2018-19 along with an opening
balance of 6 carried forward from previous year (Total number of complaints: 1458). Out
of these 1458 complaints, 1407 were disposed during the year while 51 remained pending
at the end of the year.
• CVC’s 1st and 2nd stage advice: During the year, 2 CVC 1st Stage advices (major & minor
penalty) were received while 6 CVC 1st Stage advices (major & minor penalty) were
pending at the beginning of the year. Out of these 8 cases, 3 cases were disposed, leaving
behind a pendency of 5 cases. Similarly, there were 6 CVC 2nd stage advices pending at
the beginning of the year and during the year 6 CVC 2nd stage advices were received. Out
of these 12 cases, 10 cases were disposed while 2 cases remained pending at the end of
year.
• Disciplinary proceedings initiated: 4 new Disciplinary proceedings were initiated during the
year. All of these were major penalty proceedings.
• Disciplinary proceedings finalized: 30 Disciplinary proceedings were finalized during the

year. Out of these, 29 were major penalty proceedings and 1 was minor penalty
proceeding.
• Prosecution Sanctions accorded: 5 cases of Prosecution sanction were accorded during
the year.
7.30 SURVEILLANCE & DETECTION
• Coordination meetings with CBI/ACB: Coordination meetings were held with CBI/ACB and
Agreed List was prepared and the ODI list was updated.
90
7.31 VIGILANCE AWARENESS WEEK-2018 was observed from 29.10.2018 to 03.11.2018
in all the EPFO Offices on the theme “Eradicate Corruption – Build a New India.”
The following activities were undertaken during the week:
• About 31637 citizens took integrity e-pledge during the VAW activities and events
organized by the EPFO across the country.
• As a part of the outreach program, different activities were conducted in various Schools
and Colleges across the country, competitions such as Essay writing, Elocution, Slogan
writing, Debate, Poster making, Panel discussion etc. were organized in about 146 schools
and 54 colleges in 119 cities. 19984 students participated in these activities.
• Banners/Posters reflecting the theme of Vigilance Awareness Week – “Eradicate Corruption
– Build a New India” were displayed during the week in all administrative office of EPFO
and at prominent public places like Petrol Pumps, Railway Stations, Banks, Airports etc.
Handouts/Pamphlets were also distributed manually while the message of “Eradicate
corruption” was spread through mail to all establishments/members of the EPFO.
• To spread awareness in rural areas, 1478 ‘Awareness Gram Sabhas’ were organized by
offices of EPFO.
• Various activities/competitions such as Essay writing, Elocution, Slogan writing, Debate,
Poster making, Panel discussion etc. focusing upon the theme of VAW-2018, i.e. “Eradicate
Corruption – Build a New India”, were organized in all EPFO Offices in which around 1564
EPFO employees participated.
INDUSTRIAL RELATIONS (IR):
7.32 Industrial Relations (IR) encompass the relationship between management and employees
of an organisation and the process of resolving any industrial dispute between them. In the context
of EPFO, it relates to the interaction between policy making at Head Office level and associations
formed by Officers and staff. Good industrial relations are essential for a motivated and productive
work force.
7.33 In order to provide state-of-the-art services to its subscribers, as well as to provide a

conducive workplace for its employees, EPFO strives to have harmonious relations with the
representatives of employees. For a congenial environment and boosting the performance of
employees, channels of communications are always kept open for assimilating the views of
Associations/Federations/Unions of Officers/Staff in policy making as well as implementation.
7.34 During 2018-19, a number of meetings were conducted with the officers as well as staff
representatives under the chairmanship of CPFC to discuss the issues related to employees of EPFO.
Necessary directions were issued to the concerned Divisions of Head Office on the decisions taken
in these meetings with the Associations /Federations / Unions. Regular follow up on actionable points
was also taken from the concerned Divisions and Sections.
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Thus, in pursuit of balancing organisational goals as well as progressive personnel
management, IR has been amongst the top priorities of HR Division throughout the year.
IMPLEMENTATION OF E-OFFICE
7.35 EPFO is committed towards the goal of becoming a “paper-free” organisation. In pursuit of
the aforementioned goal, e-office on NIC platform was introduced at the Head office level and is
gradually being implemented in Zones too. It is a Mission Mode Project (MMP) under the National e-
Governance Programme of the Government. The product is developed by National Informatics Centre
(NIC) and aims at more efficient, effective and transparent inter-government and intra-government
transactions and processes.
7.36 Accordingly, all users at Head Office right up to dealing hand level have been trained and
can access e-office (e-file) over the internet. Hands on training to all the Divisions at Head Office
was arranged by HRM. This was followed by regular doubt clearing sessions as well as on-call queries
resolution. As a result of the efforts made, thousands of files and receipts have been created thereby
reducing the usage of paper, introducing seamless transfer of files and dak, easy and efficient
processing of files/documents and better utilization of manpower resources. Not only has it reduced
wastage of time & paper, but it has also enhanced transparency and increased accountability. Being
a tested NIC platform, it ensures data security and data integrity while simultaneously promoting
innovation by releasing staff energy and time from unproductive procedures.
PHYSICAL FACILITIES DIVISION
7.37 The Physical Facilities Division fulfils the estate related requirements of Head Office, field offices
and staff quarters of EPFO. Physical Facilities Division is headed by ACC(HQ)/Chief Engineer who is
the technical advisor to CPFC in all construction/ maintenance/ hiring / purchasing of land, works for
office building and staff quarters of EPFO. The sanctioned and in-position strength of Physical
Facilities Division for EPFO offices including Head Office is as under:
Cadre Sanctioned Strength In position
Chief Engineer 01 Nil

Executive Engineer(Civil) 01 Nil
Executive Engineer( Electrical) 01 Nil
Assistant Executive Engineer(Civil) 18 01(Deputation)
Assistant Executive Engineer(Electrical) 03 Nil
Junior Engineer(Civil) 44 14 (Regular)
1(Deputation)
Junior Engineer(Electrical) 02 01
7.38 During the year, ACC(HQ)/Chief Engineer was assisted by ACC, RPFC-I level Officers and
three Junior Engineers in Physical Facilities Division at Head Office.
7.39 As on 31.03.2019, the status of EPFO buildings and rented buildings is as under:
Land
Offices in Land Building
Total Own Purchase
Type of Offices Rented purchased under
offices Buildings Under
Premises /available Construction
Process
Zonal offices 21 18 3 NIL Nil Nil
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Regional offices 135 89 46 2 Nil 7
District offices 117 Nil 117 Nil Nil Nil
PDNASS/ZTI 6 5 1 Nil Nil Nil
7.40 Every year the ambit of EPFO is spreading and the number of establishments and subscribers
are increasing at a very rapid pace. EPFO is upgrading its existing offices as well as constructing new
building for its offices. While evaluating and procuring construction related proposals, PFD ensures
physical facilities for easy and effective functioning of these offices, provides easy accessibility to
stake holders and congenial working atmosphere for the officers and staff as incorporated in the
designs, plans and estimates. Special care is taken in ensuring ease of access to old age and
differently abled persons and subscribers in EPFO office locations in own existing buildings, newly
constructed buildings as well as in rented buildings.
7.41 Construction related proposals and proposals for rent/ lease agreements generally require
the approval of the Executive Committee under the extant delegation of financial powers.
7.42 During the year 2018-2019, the Sub-Committee on Building and Construction met on 15-05-
2018 and Executive Committee, CBT also met on 24.05.2018. The Executive Committee approved
the proposal for construction of office building for Regional Office, Gwalior, renewal of lease deed in
respect of Regional Office, Bharuch and hiring of office premises for Zonal Office, Telangana,
Hyderabad. Apart from this, the Executive Committee also approved the proposal for providing
fixtures & furniture, interiors, E&M Services and horticulture works by CPWD for ready built office
and residential space at Kidwai Nagar (East), New Delhi.
7.43 During the year, Regional Offices, Rajahmundry, Raichur, Jamshedpur and Jallandhar were
shifted and started functioning from own buildings. The Chairman, CBT also laid the foundation stone
for construction of Office building of Regional Office, Gwalior. The Chairman, CBT also inaugurated
the new office building of Regional Office, Bareilly.
OTHER INITIATIVES
7.44 Roof Top Solar Power Initiative: To promote rooftop / ground mounted Solar Photo Voltaic
(PV) Panels by Departments / Ministries of Govt. of India and to meet 100 Giga Watt (GW) target by
2022, an office memorandum dated 29th Sept. 2015 was issued by the Ministry of Labour and
Employment, Govt. of India. As per guidelines of the Ministry of New and Renewable Energy, Govt.
of India and direction of Ministry of Labour and Employment, the road map for installing Solar PV
Panels in offices of EPFO under the Renewable Energy Service Company (RESCO) Model through
Rajasthan Electronics & Instruments Ltd (REIL) was given thrust by EPFO. The Executive Committee
in its 87th meeting held on 13.12.2016 approved the decision for installation of Rooftop Solar
Photovoltaic Panels at Offices of EPFO having own building through Rajasthan Electronics &
Instruments Ltd (REIL). The benefits of the project include getting clean and environment friendly
energy and power savings at National level. After initial assessment, REIL selected developers for 41
sites of EPFO in the month of October, 2018.
7.45 LED lighting Initiative: Another landmark initiative undertaken by EPFO is installation of LED
lights in all offices of EPFO in accordance with Govt. of India guidelines vide O.M. No. 25(24)/ E.
Coord/ 2017 dated 04.08.2017. In this regard, all new projects are being executed with LED lights.
This initiative will result in substantive savings for the organisation.
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7.46 PROCUREMENT AND DISPOSAL UNIT
Procurement and Disposal Unit (PDU) is a newly created Unit/ Section vide Office Order dated
20.12.2018 and is mandated with framing of policy and guidelines in the matters pertaining to
procurement of goods and services and disposal of goods in EPFO. Besides, the unit is also mandated
with procurement of goods and services and disposal of goods for EPFO, Head Office. At present,
the unit is manned by one RPFC-I, one RPFC-II and one Section Officer.
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Chapter 8
TRAINING & RESEARCH
‘Excellence is an art won by training and habituation. We do not act rightly because we
have virtue or excellence, but we rather have those because we have acted rightly. We
are what we repeatedly do. Excellence, then, is not an act but a habit.’
-Aristotle
8.1 BACKGROUND
In today’s fast changing world, training has become extremely important for
organizations in keeping pace with technological upgradation as well as in meeting
rising expectations of stakeholders. At the same time, it is also very useful in
maintaining its human resources at their peak performance levels. Thus, having a
training policy and its well execution is vital to the success and development of any
organisation. It becomes more significant in case of an organisation dealing with public
service delivery like EPFO.
As per National Training Policy 2012, issued by the Govt. of India, all civil
servants will be provided with training to equip them with the competencies for their
current or future jobs. Such training will be imparted; (a) at the time of their entry into
service and (b) at appropriate intervals in the course of their careers. Keeping in view
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the objectives of National Training Policy 2012, EPFO has also taken up several steps to
provide with necessary training to its officers and subordinate employees.
8.2 OBJECTIVES OF TRAINING
Training in the Employees’ Provident Fund Organisation strives to achieve the

following objectives: -
• Enhancing professional knowledge and skills needed for better

performance.
• Bringing about right attitudinal orientation.
• Promoting better understanding of professional requirements.
8.3 FRAMEWORK FOR TRAINING
All categories of employees shall receive:
• Induction training at time of entry into service.

• In-service training at suitable intervals and
• In-service training at the time of promotion.
8.4 STRATEGY
Training for All: Training is imparted to all officials of the Organization beginning from the
lowest and cutting-edge to the highest in policy making. For the purpose of appropriate training
design, the organizational service is divided into the following levels:
• Group 'A' services comprising the administrative managerial level from APFC,
RPFC-II, RPFC-I up to the Addl. CPFC cadre.
• Group ‘B’ services at supervisory level.
• Group ‘C’ services at operational level.
8.5 TRAINING PROGRAMMES
Keeping in view the different training needs and functional requirements,

training programmes are classified in the following categories:
• Induction Training/Foundation Training Programme.

• Refresher Training Programme/In-service Skill Development Training
Programme.
• Management Development Programme.
• Workshops/Seminars.
• Special training for specific category of officials.
• Outreach programmes for Employers and Members.
• Faculty Development Programme of Department of Personnel & Training
(DoP&T), Govt. of India.
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8.6 TRAINING STRUCTURE IN EPFO
Lifelong learning sustains individual and organisational development. Realising

the vital role that training and development play in the sustenance and growth of
organisations, a training centre called National Institute for Training and Research in
Social Security (NITRSS) was set up in the Head Office of EPFO in October 1990.
In due course, NITRSS started functioning as an independent unit and with
effect from November, 1992 it was known as National Academy for Training and
Research in Social Security (NATRSS). It started functioning from its own present
premises at Institutional Area, Janak Puri, New Delhi since December 1997. On 25th
May, 2016, NATRSS was renamed as Pandit Deendayal Upadhyaya National Academy
of Social Security (PDNASS).
The Academy and its zonal constituents have been assigned the primary task of
imparting training to approximately fifteen thousand strong manpower of EPFO and
conducting research in the field of social security. In its 28 years of existence, PDNASS
has emerged as a premier institution involved in training and research in the social
security sector. The Academy not only provides training to the officers of EPFO, it also
invites participants from other social security organisations in India and abroad. A
pioneer in education and training in social security, PDNASS, is the only institution of its
kind in the country.
8.7 INFRASTRUCTURE AT PDNASS

Lecture Hall: It has four well-equipped lecture halls with latest training aids and
equipments besides one Yoga Hall and one Auditorium having a seating capacity for
118 persons.
Library: PDNASS has a modern Library with more than 10000 books in English and
Hindi besides a few books in regional languages. Apart from books on social security,
the books available in the library pertain to a large range of subjects and variety such
as Training & Development, Indian Polity and Economy, Law and Constitutions,
Literature, Management, Public Administration, Spiritualism, Yoga, Personality
Development, Travelogues etc. Besides subscribing to various labour law journals, the
library also subscribes to various Indian and foreign journals.
Hostel: The Hostel block has 48 air-conditioned rooms equipped with Wi-Fi Internet
facility. The Hostel also has a Gymnasium, a music room and a Computer Lab.
Sports Facilities: The Academy has also several sports facilities like Badminton, Table
Tennis, Carom, Chess, Billiards, Cycling etc.
Mess: The mess, having a sitting capacity of 80, offers a balanced diet for the Officer
Trainees.
8.8 TRAINING TARGET GROUP FOR PDNASS
At PDNASS, training is imparted to all Group ‘A’ officers of EPFO and also to the
personnel from other government agencies as well as foreign countries.
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8.9 ADMINISTRATIVE STRUCTURE
At present, the Academy is headed by a Director, who is of the rank of

Addl. CPFC (Hqrs.). The Central Provident Fund Commissioner is the Ex-Officio Dean of
the Academy. The Director, PDNASS, and subordinate officers exercise administrative
and financial powers as per Schedule of Delegation of Administrative and Financial
Powers, required for smooth conduct of training programmes and other activities in the
Academy. The Academy’s sanctioned strength in respect of officers and other staff has
been revised in January, 2017 by EPFO Head Office. Details of sanctioned strength and
in-position in respect of PDNASS as on 31.03.2019 are given in Appendix 8(i).
8.10 HIGHLIGHTS OF TRAINING ACTIVITIES AT PDNASS:
• During the year 2018-19, the Academy organised a total of 69 training

programmes on different functional as well as General Management and
Soft-Skills topics attended by 1189 participants.
• Apart from above, during the year 2018-2019, the Academy also focused
on organising training programmes like Ethics & Values, Work Life
Balance etc. The Academy also roped in spiritual training organisations
like ‘Art of Living’ etc. to impart life skills to the officers and other
employees of EPFO.
• A special Training programme on ‘Leadership and Change Management’

was organised by the Academy in collaboration with IIM, Ahmedabad.
Two training programmes, one basic training programme and another
advanced training programme were conducted at IIM, Bengaluru on
‘Finance and Investment’. Another training programme on Strategic
Management for Leadership Excellence, was held at ASCI, Hyderabad
• In the international sphere, the Academy continued to make its mark by

conducting an International Training Programme on ‘Management of
Social Security Systems’ wherein senior level officers from different
countries like Bhutan, Indonesia, Malaysia & Nepal, besides India,
participated.
8.11 ALL INDIA PRESENCE

The National Academy has an all India presence through its following Zonal/Sub-
Zonal Training Institutes.
• Dr. SP Mukherjee Institute of Social Security Administration, Zonal Training Institute

(North Zone) at Faridabad (Haryana): The jurisdiction of ZTI (NZ) covers the offices
of EPFO in the states of Delhi, Haryana, Himachal Pradesh, Punjab, Uttar Pradesh
and Uttrakhand (for Group B and C officials).
• Zonal Training Institute (South Zone) at Chennai (Tamil Nadu): ZTI (SZ) covers the
states of Andhra Pradesh, Karnataka, Kerala, Pondicherry, Tamilnadu and
Telangana (for Group B and C officials).
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• Zonal Training Institute (East Zone) at Kolkata (West Bengal): Covers the offices in
the states of Bihar, Jharkhand, Orissa, West Bengal and Union Territory of Andaman
& Nicobar Islands (for Group B and C officials), Assam & Meghalaya (for Group B
officials).
• Zonal Training Institute (West Zone) at Ujjain (Madhya Pradesh): ZTI (WZ) takes
care of the training needs of the offices of EPFO situated in the States of
Chhattisgarh, Goa, Gujarat, Madhya Pradesh, Maharashtra and Rajasthan (for Group
B and C officials).
• Sub-Zonal Training Institute at Shillong (Meghalaya): Sub-ZTI covers the offices of

North-Eastern states i.e. Guwahati, Agartala, Tinsukia, Shillong (only for Group C
officials).
The Academy co-ordinates with the Zonal Training Institutes for designing and
implementing training courses on a uniform basis for personnel working in the
supervisory and operative levels in the EPFO.
8.12 TRAINING PROGRAMMES AT ZTIS
Keeping in view the changing training requirements of the staff, Training

Programmes at ZTIs are conducted in a uniform manner. These training programmes
can be classified in the following categories:
• Induction courses
• Refresher courses in functional areas
• Specialized programmmes
• Workshops for Employers/Employees
8.13 TARGET GROUP FOR ZTIS
The target group of ZTIs comprises of all Group B & Group C Staff.
8.14 ADMINISTRATIVE STRUCTURE AT ZTIS
Consequent upon Cadre restructuring in EPFO, now ZTIs are headed by an

officer of the rank of Addl. CPFC, supported by a suitable number of RPFC-Is.
Details of Sanctioned strength and in-position in respect of various ZTIs as on
31.03.2019 are given in Appendix 8(i).
8.15 HIGHLIGHTS OF TRAINING ACTIVITIES AT ZTIS
During the year 2018-19, a total of 269 training programmes were organized by
the ZTIs/Sub-ZTI, in which 6433 participants participated. The details of the
programmes conducted by the PDNASS, ZTIs and the Sub-ZTI during 2018-19
are given at Appendices-8(ii) & (iii).
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8.16 PHYSICAL FACILITIES & INFRASTRUCTURE AT ZTIS
All ZTIs except Sub-ZTI Shillong are housed in own buildings and are equipped
with necessary training infrastructure in terms of training halls, computer labs,
conference facilities, library and hostel with dining facility.
8.17 MONITORING AND EVALUATION OF TRAINING
The Academy has put in place a regular feedback system in respect of all
training programmes conducted by it to have a database for evaluation of training
programmes at PDNASS. The main purpose of evaluating training is to obtain
information/feedback on the impact of training programmes and to assess the
relevance and significance of a particular training programme. It also provides an
insight for making necessary modifications in future training programmes. It is the
systematic collection and assessment of information for deciding how best to utilize
available training resources in order to achieve organisational goals.
8.18 RESEARCH
The Academy conducts research on various facets of social security administsration.

Some of the research projects undertaken by the Academy are:
• Social Security Scheme for barbers as a part of a research project

sponsered by Ministry of Labour and Employment, Govt. of India.
• Research Project on Rickshaw Pullers of Delhi.
• Social Security needs & coverability of Beedi Workers under EPF & MP
Act, 1952
• Under National Research Fellowship Programme, PDNASS granted a
Research Fellowship for two years for a study on “Social Security for
Construction Workers in SAARC countries”. The final report on the study
is awaited.
Besides above, PDNASS has also compiled and issued a set of all important landmark
legal cases for the officers of EPFO in Compendium of important judgment’s on EPF &
MP Act, 1952. So far seven volumes have been issued by the Academy.
8.19 PROBATIONARY EXAMINATIONS
Other than training, one of the activities of the Academy is to conduct

Probationary Examinations and Computer Skill Tests for Social Security
Assistants (Probationers) through Zonal Training Institutes. Accordingly, the
following examinations were conducted by all ZTIs under the supervision of
PDNASS during the year 2018-19:
• SSA (Probationers) Examinations
• Computer Skill Tests for SSAs appointed on Compassionate grounds / for

Promotion from LDC to SSAs
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Details of examination conducted by the ZTIs during 2018-19 are as under:
Name of the Examination Number of examinations No. of Candidates
conducted Appeared
SSA (Probationers) Examination 1 exam conducted in all ZTIs 77
Computer Skill Test for LDC 23 tests conducted in all 217

(Promotion & Compassionate ZTIs
appointments)
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Chapter 9
INFORMATION TECHNOLOGY INITIATIVES
9.1 IS Division has always been central to new initiatives enabling access to various services
from anywhere anytime by reducing physical forms and need of visiting offices benefitting
employers and millions of PF members. In recent past, the launch of UAN and its linking with KYC
enabled the extension of online services to millions by eliminating middlemen, distance, discretion,
time limit and manual intervention. In a way, UAN enabled and empowered a common citizen of
India by delivering due benefits to actual beneficiary in time. On this platform, various online
services like Online Claim Receipt, Online Filing of Returns by exempted establishments and Auto
Transfer of PF accounts were launched among others including their extension at UMANG App for
making it convenient for a PF member to access online services either through their desktops or
mobile phones.
9.2 In its continuous endeavour to further extend Online Services, IS Division in the financial
year 2018-19 has undertaken several new initiatives such as:-
• Claim Receipt Entry at District Offices:

To integrate 117 District Offices spread across country digitally, a facility of Claim Receipt
Entry was provided. This facility has helped PF members residing in remote areas to cut
down upon long distance travels and time for claim submission. This has also helped in
checking the progress online.
• Online filing of International Workers Return:

For the convenience of employers who are mandated to file monthly International Workers
Return, a facility was provided to file it online through their log in on Unified Portal-
employer.
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• Auto approval of Digital Life Certificates:
Jeevan Pramaan, a Government of India initiative to capture life certificates of pensioners
digitally was introduced in EPFO for pensioners of Employee’s Pension Scheme, 1995. This
application captured digital life certificates, but there was a lag in their approval causing
delay in disbursement of pension to a large number of pensioners. To overcome the delay,
a facility was provided for auto approval of digital life certificates.
• Delinking of wrong Aadhar in PPO:

The seeding of Aadhar against a PPO enabled a pensioner of Employee’s Pension Scheme,
1995 to file his/her life certificate digitally through Jeevan Pramaan. In some cases,
pensioners being illiterate and old aged, provided wrong Aadhar which caused stoppage of
their pension and rejection of their life certificate. A facility was provided to field offices for
identifying and rectifying such cases and to seed them with correct Aadhar.
• Auto processing of Back Period accounts:

Though reconciliation of annual accounts was being done centrally for the last four years,
accounts in respect of establishments which remitted dues belatedly were processed
manually causing long delays and a large number of grievances. This problem was
addressed by processing such cases centrally on a Central Processing Engine (CPE) on daily
basis which cut down the time gap substantially.
• Document upload facility for correction in DOB:

Earlier a facility was provided on Unified Portal-Member for modifying incorrect basic details
like name and date of birth. But, the change in date of birth over one year required
submission of supporting documents which were being sent by PF Members in physical
form to concerned field office. A facility was introduced on Unified Portal-Member for
uploading of scanned supporting documents for any correction in date of birth.
9.3 Various initiatives have already been launched for the convenience of PF members and
employers and various new services/ initiatives are under consideration for further reducing the
need of physical interaction between EPFO and its stakeholders.
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Chapter 10
AUDIT
STATUTORY AUDIT AND INTERNAL AUDIT
10.1 As per the provisions of Para 56 of the EPF Scheme 1952, Para 30 of the EPS 1995 and
para 20 of the EDLI Scheme 1976, the accounts of the fund (including the administration accounts
and expenses incurred in operating the schemes) are audited in accordance with the instructions
issued by the Central Government in consultation with the Comptroller and Auditor General of
India.
10.2 AUDIT DIVISION AT HEAD OFFICE:
The Audit Wing functions under the control of Additional Central Provident Fund
Commissioner (HQ) (Audit) from October 2018 (Prior to that FA & CAO was in charge) who is
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assisted by an Additional Central Provident Fund Commissioner (Audit), R.P.F.C-I, Deputy Director,
RPFC-II and other officers. The status of manpower of audit wing is as follows:
Sl. Name of Post Sanctioned In- Vacancy

No. Position
1 Addl. Central PF Commissioner 01 01 00
2 Regional PF Commissioner-I 03 01 02
3 Regional PF Commissioner-II 03 02* 01
4 Section Officer 06 02# 04
5 Assistant 12 00 12
6 PS 04 00 04
7 PA 01 02 (+01)
8 Steno 01 00 01
9 MTS 06 00 06
10 Total 37 08 29
* One DD (Audit) posted # One Assistant Accounts Officer posted
10.3 STRUCTURE OF AUDIT IN THE FIELD
In addition to an audit set up at the Head Office, there were 15 sanctioned Internal Audit
Parties (IAP) at the field level. The sanctioned strength in each party was one Deputy Director,
one to two Assistant Directors, two to four Assistant Audit Officers and two to four Auditors.
The sanctioned posts and the in-position of officers of IAP is given as below.
Sanctioned In position Vacancy

1 Deputy Director 15 8 7
2 Assistant Director 31 15 16
3 Assistant Account Officer 38 12 26
4 Auditor 62 18 44
Total 146 53 93
During the year 2018-19, out of the sanctioned 15 Internal Audit Parties, only 12 IAPs were
functional as shown below:
Sl. Base of the Sanctioned IAP Status

No
1 Chandigarh Functional
2 Kanpur Functional
3 Hyderabad Functional
4 Bangalore Functional
5 Chennai Functional
6 Thiruvananthapuram Functional
7 Jalpaiguri Functional
8 Kolkata Functional
9 Ahmedabad Functional
10 Indore Functional
11 Mumbai Functional
12 Ranchi Functional
13 Goa Non-Functional
14 Delhi Non-Functional
15 Jaipur Non-Functional
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10.4 INTERNAL AUDIT:
During the year 2018-19 (for the transactional year of 2017-18) the following Core Areas
were focused upon:
Sl. No. Core Areas for Internal Audit

1 100% verification of multiple payments in single bank account from 2004 onwards.
2 100% verification of record relating to PPO wise pension reconciliation from 2004
onwards with cross verification with bank credit statement.
3 100% verification of procedures/documents used to correct negative balances/
residual balances including Appendix–E entries for last five years.
4 100% Checking of all the Pension cases where the date of birth of the members has
been preponed for more than 2 years.
5 100% Checking of compliance in respect of previous years IAP and C&AG Paras.
6 100% checking of amounts credited in Dummy Account.
7 Collection of interest on belated credit from SBI and payment of commission/service
charges to the bank.
8 Cancellation of time barred and stale cheques.
9 100% verification in respect of transfer out cases involving an amount of Rs.
1,00,000/- and above.
10 Reconciliation of Cash Book (Bank) of all accounts.
11 Status of levy & collection of damages.
12 Status of HR issues.
10.5 The Audit Wing at Head Office monitored the internal audit of Regional Offices, PDNASS,
Zonal Training Institutes, Sub Zonal Training Institute and Head Office. The Audit Wing played a
vital role in ensuring the implementation of rules and regulations.
10.6 During the year, the number of internal audits conducted was as below.
No. of No. of offices due for audit No. of offices audited during the year
Internal Audit during 2018-2019 (Accounting 2018-19.
Parties year 2017-2018).
12 (Functional) 130 130
10.7 The total number of paras raised was 3330 and some of the paras were related to the
following heads:
Para Head No. of paras Amount (in Crore)
Multiple Payment into single bank account 150 167.77

Negative Balance 67 241.64
Suspected fraudulent payment 1 0.01
Over Payment 15 0.04
TOTAL 233 409.47
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10.8 In order to streamline the process of Internal Audit para scrutiny and to take appropriate
action there upon, a Committee system was set up with the approval of Finance Investment &
Audit Committee.
The Committee System envisaged the setting up of a hierarchy of three committees. Committee
‘A’, Committee ‘B’ and Committee ‘C’. Composition of the same is as under:-
CPFC, Chairperson The audit paras which were likely to have a major
impact on the vital systems of the organisation,
Committee “A” FA & CAO, Member have huge financial implications and were all
pervasive in nature would be dropped by
ACC (Hqr) Member
Committee ‘A’.
FA & CAO, Chairperson

The audit paras which impacted systems that were
Committee “B” ACC (Compliance), critical and require urgent attention, were to be
Member examined and dropped by the Committee ‘B’.
ACC (CSD), Member
RPFC-I (F & A),

Chairperson,
Committee “C” The Committee ‘C’ was to examine all the routine
RPFC-I, (HRM), Member
paras which were recommended by the Audit wing.
RPFC-II, (ASD-I),
Member
10.9 The position of the number of internal audit paras added and dropped during the year is
given as below.
Sl. Zone wise details Paras as on Para Total Total Para Remaining
No. 01/04/2018 added Paras Dropped Paras as on
during 31.03.2019
the year
1 Andhra (Vijaywada) 425 92 517 0 517

2 Telangana (Hyderabad) 544 117 661 2 659
3 Bengaluru 669 216 885 7 878
Karnataka (Other than
Bengaluru) & Goa
4 (Hubli) 941 217 1158 14 1144
Bihar & Jharkhand
5 (Patna) 606 89 695 3 692
Chennai & Puducherry
6 (Chennai) 683 132 815 22 793
Tamil Nadu
7 (Coimbatore) 584 163 747 15 732
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Delhi and Uttrakhand
8 (Delhi) 500 115 615 11 604
9 Gujarat (Ahmedabad) 853 155 1008 16 992
10 Haryana (Faridabad) 472 161 633 0 633
Kerala & Lakshdeep
11 (Thiruvananthapuram) 621 122 743 9 734
Madhya Pradesh &
12 Chattisgarh (Bhopal) 631 240 871 3 868
13 Mumbai –I (Bandra) 210 59 269 0 269
14 Mumbai-II (Thane) 512 105 617 11 606
15 Maharashtra (Pune) 844 333 1177 22 1155
North-East Region
16 (Guwahati) 552 129 681 38 643
17 Orissa (Bhubaneswar) 384 46 430 9 421
Punjab and HP
18 (Chandigarh) 460 112 572 10 562
19 Rajasthan (Jaipur) 407 140 547 9 538
20 Uttar Pradesh (Kanpur) 634 192 826 3 823
WB and Sikkim
21 (Kolkata) 1083 315 1398 21 1377
PDNASS/HO/EPFAT
22 (HO) 349 80 429 4 425
Grand Total 12964 3330 16294 229 16065
10.10 During the year Special Audits were conducted in the following Regional Offices on multiple
payments in single bank account.
Sl.
No. Regional Office Amount (In Crore)
1 Ranchi 1.14
2 Karnal 5.74
3 Patna 0.52
4 Gurgaon 18.85
5 Trichy 4.56
6 Salem 6.34
Total 37.15
Based on the special audit reports the following suggestions were made for improvements-
• Form 9 should be updated immediately based on Form 5 report submitted by the employers
with their digital signature.
• No reverse engineering of Form 9 should be made from the claim form. In case any
information is missing in the Form 9, the same should be referred to the employer and the
member separately for furnishing the said information. In case of mismatch of information,
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the claim should be withheld and matter should be referred to OIC/RPFC before processing
the claim.
• Time to time renewal/updation of signatures of authorized signatories should be put in
place to ensure the continuity of authorized person. Signatures of the authorized
signatories should be available on the system and employer verification of the same
periodically should be made mandatory.
• Alteration/modification in Form 5/Form 10 should be made only with proper authorization
by the employer affixing digital signatures.
• At the time of processing the claims, the system should invariably check if (i) any
settlements have been made to the said bank account earlier; (ii) if so, the name in the
present claim matches with the account already settled; (iii) if the name of the member is
different, then the system should block the claim.
• Further, after scrutiny of the reports, a copy of the report should be provided to Finance,
Pension, Compliance and IS for further necessary action.
STATUTORY AUDIT
10.11 The Accounts and transactions of the Head Office of the Organisation are regularly audited
by the Director General of Audit, under guidance of CAG of India. Further, the Audit Wing in the
Head Office monitors/co-ordinates the audit of each of the Regional Offices and other offices by
the respective Accountant General of the State. The Internal Audit Parties monitor closely the
outstanding audit paras raised by the State AG in respect of different Regional offices.
10.12 The Audit Division co-ordinates with the field offices to monitor the replies sent by them to
the AG offices on the paras raised. As on 31.03.2019, the number of CAG paras pending was 1432.
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Chapter 11
LEGAL MATTERS
OVERVIEW OF LEGAL CASES
11.1 The Employees' Provident Fund Organisation is entrusted with the responsibility of
implementation and regulation of Employees' Provident Funds & Miscellaneous Provisions Act,
1952 and schemes framed there under. Court Cases are generated in course of discharge of
statutory duties by the organisation. Broadly, Legal Cases can be classified into following
categories:-
Compliance Actions:- Court cases in this area originate due to action taken by the authorized
officers under various provisions of the Employees' Provident Funds and Miscellaneous Provisions
Act, 1952 such as Section 7A, 7B, 7Q, 14B etc.
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Service to Subscribers area:- Hon'ble Supreme Court vide order dated 14.12.1999 in the
matter of RPFC Vs Shiv Kumar Joshi held that EPFO comes under the purview of the Consumer
Protection Act, 1986. Accordingly, cases are filed under the Consumer Protection Act, 1986
against EPFO for any deficiency in services provided to the subscribers under the three schemes
namely Employees' Provident Funds Scheme, 1952, Employees' Deposit-Linked Insurance
Scheme, 1976 & Employees' Pension Scheme, 1995.
Cases of administrative nature: - Cases under this category are mostly related to the service
matters of the employees and officers of the Employees' Provident Fund Organisation and are
initiated at Central Administrative Tribunals.
Guidelines for Handling Legal Cases/ Important Circulars
11.2 During the Financial Year 2018-19, guidelines and instructions were issued to the field
offices for:-
• Action in cases where Union of India is a party:- Instructions of Ministry of Labour were
circulated to field offices to deal with cases where UOI is party.
• Timeline for filing SLP/ Appeals:- Field offices were directed to strictly adhere to the
limitation period prescribed in Supreme Court rules and a timeline for filing SLPs was
issued in this regard.
IMPORTANT JUDGEMENTS
11.3 Supreme Court
Civil Appeal No. 6221 of 2011-The Regional Provident Fund Commissioner (II) West
Bengal Vs Vivekananda Vidya Mandir and Ors , wherein Hon’ble Supreme Court held
that-
“In order that the amount goes beyond the basic wage, it has to be shown that the workman
concerned had become eligible to get this extra amount beyond the normal work which he was
otherwise required to put in. There is no data available on record to show what were the norms
of work prescribed for those workmen during the relevant period. It is therefore not possible to
ascertain whether extra amounts paid to the workmen were in fact paid for the extra work which
had exceeded the normal output prescribed for the workmen.
The wage structure and the components of salary have been examined on facts, both by the
authority and the appellate authority under the Act, who have arrived at a factual conclusion that
the allowances in question were essentially a part of the basic wage camouflaged as part of an
allowance so as to avoid deduction and contribution accordingly to the provident fund account of
the employees”.
CENTRAL GOVERNMENT INDUSTRIAL TRIBUNAL-CUM-LABOUR COURTS
11.4 Central Government Industrial Tribunal-cum-Labour Courts (CGIT-cum-LCs) are set up under
the provisions of Industrial Disputes Act, 1947 for adjudication of industrial disputes arising in
Central Sphere. There are 22 CGIT-cum-LCs set up in various States. The CGIT-cum-LC No. I,
Mumbai and CGIT-cum-LC, Kolkata also function as National Tribunals.
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EPFAT was merged with CGIT by the Finance Act, 2017. Vide Section 156 of Part XIV of Chapter VI
of Finance Act, 2017, sub section (1A) was inserted in section 7A of Industrial Disputes Act, 1947
which reads as, "(1A) The Industrial Tribunal constituted by the Central Government under Sub
Section (I) shall also exercise, on and from commencement of Part XIV of Chapter VI of Finance
Act, 2017 , the jurisdiction, powers and authority conferred on Tribunal referred to in section 7D of
Employees Provident Fund and Miscellaneous Provisions Act, 1952." 26th May, 2017 was decided as
the date on which the provisions of the Part XIV of Chapter VI of Finance Act, 2017 come into force.
LEGAL INFORMATION MANAGEMENT AND BRIEFING SYSTEM (LIMBS)
11.5 Legal Information Management and Briefing System (LIMBS) has been launched by
Department of Legal Affairs, Ministry of Law & Justice to monitor conduct of cases on behalf of
Union of India and organizations under the administrative control of Central Government through
web-based applications. EPFO implemented LIMBS in June, 2017 and all cases of the organization
can now be tracked online via this software.
11.6 Details of Cases before various Judicial Forums during the year are given below:
Total workload Total cases

Total cases added C.B as on
Category (As on decided during
during the year 31.03.2019
01.04.2018) the year
Status of Supreme Court Cases 126 44 41 129
Status of High Court Cases 9991 2147 2172 9966
Status of District Court Cases 6061 1083 1667 5477
Status of National Commission Cases 80 23 36 67
Status of State Commission Cases 1628 278 511 1395
Status of District Consumer Forum

2956 1246 725 3477
Cases
Status of CAT Cases 263 116 105 274
Status of EPFO CGIT Cases 5614 1147 248 6513
Grand Total
26719 6084 5505 27298
112
Chapter 12
SOCIAL SECURITY FOR INTERNATIONAL
WORKERS
BACKGROUND
12.1 Advent of Globalisation and Economic liberalization, coupled with changing demographic
profile of the world has made International migration of labour inevitable. India, with a large pool
of young and technically qualified manpower in sectors like IT, health and management etc has
emerged as a global reservoir of human capital. This has encouraged mobility of skilled workforce
from India to other countries.
Moreover with advent of technology and efforts made by the Government of India to bring
in more and more FDI in multifarious activities cutting across manufacturing, agro based industries
and booming service sector industries in India, there has been increase in mobility of specialized
workforce from other countries to India for employment in various sectors.
12.2 Indian professionals working in various countries were required to make the mandatory
social security contributions in the countries of their posting. However despite making monetary
113
contributions, such migrant Indian expatriates were deprived of social security benefits in the host
country.
The contributions made by such migrant professionals during their stay in the host country
were lost as the benefits are not payable before expiry of a minimum qualifying period and return
of contribution paid in that country is not available in case of return to the home country. There
was also no provision for counting of service for short span of contributory period in host country
for availing social security benefits in country of origin.
12.3 With a view to protect the rights of migrant workers, Government of India decided to go for
bilateral Social Security Agreements (SSAs). A Social Security Agreement (SSA) coordinates the
social security schemes of two contracting states in order to overcome barriers and facilitate
extension of benefits to beneficiaries.
It exempts Indian International Workers from mandatory social security contribution in the
country of their posting. Further, the benefits of service rendered abroad are received by way of
‘totalisation’ and the payment is received in India.
12.4 In the context of above and in order to implement the provisions of bilateral SSAs,
enabling provisions for International Workers (IW) were introduced in the EPF Scheme and
Employees Pension Scheme by inserting Para 83 in EPF Scheme and Para 43-A in Pension Scheme
and given effect from 1st October, 2008.
The special provisions have been amended subsequently keeping in view the requirements
arising over a period of time.
12.5 The Ministry of External Affairs (MEA), Govt. of India, is the nodal ministry for initiating
negotiations for SSA on bilateral basis. Besides the MEA, the Ministry of Labour & Employment, and
EPFO are also involved in the process of negotiations.
EPFO has been designated as the Competent Institution/Liaison Agency to operate the
provisions of the SSAs and for issuing Certificates of Coverage (COC) to the employees of
establishments covered under the Act as well as the employees of other social security providers
like the Seamen’s Provident Fund, Banks etc., when they are posted abroad in a country having
SSA with India.
SPECIAL PROVISIONS IN RESPECT OF INTERNATIONAL WORKER
12.6 The special provisions enshrined in Para 83 of EPF Scheme and Para 43-A of Pension
Scheme, provide for identification, exclusion, membership and benefits in respect of an
International Worker.
12.7 An International Worker (IW) may be an Indian worker or a foreign national as defined
under paragraph 2(ja) of the EPF Scheme, 1952
12.8 DEFINITION OF INTERNATIONAL WORKER (IW):
i) An Indian employee having worked or going to work in a foreign country with which India
has entered into a social security agreement and being eligible to avail the benefits under
social security programme of that country, by virtue of the eligibility gained or going to
gain, under the said agreement;
ii) An employee other than an Indian employee, holding other than an Indian Passport,
working for an establishment in India to which the EPF & MP Act, 1952 applies;
114
12.9 SOCIAL SECURITY AGREEMENT (SSA)
A Social Security Agreement is a bilateral instrument to protect the interests of workers.

SSAs generally cover three important provisions namely, ‘detachment’, ‘totalisation’ and
‘portability’. However, SSAs with some countries do not provide for ‘totalisation:
(i) Detachment – Indian employees working in countries with which India has Social Security
Agreements are exempted from contributing to their Social Security System, provided they
are complying with the Indian Social Security System. This exemption is available for a
specified period stipulated in the agreement.
(ii) Totalisation of benefits – The period of service rendered in another country is counted
for determining eligibility for pension. The actual pensionary benefits, however, are
payable only for the period of contributory service on pro-rata basis.
(iii) Portability of Pension – Pension benefits are payable without reduction, direct to the
beneficiaries choosing to reside in the home country or in any other country.
12.10 The following nineteen (19) Social Security Agreements have been made effective till the
end of March, 2019:-
Belgium Germany Switzerland Denmark

01.09.2009 01.10.2009 29.01.2011 01.06.2011
Netherlands South Korea France Luxembourg

01.12.2011 01.11.2011 01.07.2011 01.06.2011
Hungary Finland Sweden Czech Republic

01.04.2013 01.08.2014 01.08.2014 01.09.2014
Australia Canada Austria Norway

01.01.2016 01.08.2015 01.07.2015 01.01. 2015
Japan Quebec Portugal

01.10.2016 01.04.2017 08.05.2017
115
12.11 Under the different SSA’s signed between India and other countries, different types of
benefits are made available to the International Workers. The details of benefits available under
them are mentioned in the table below:
S.No. Country Date of Effect Detachment Totalisation Portability

1 Belgium 01-09-2009 5 years √ √
2 Germany 01-10-2009 4 years √ √
3 Switzerland 29-01-2011 6 years ⤫ √
4 Denmark 01-05-2011 5 years (for Indians) √ √
3 years (for Danish)
5 Luxembourg 01-06-2011 5 years √ √
6 France 01-07-2011 5 years √ √
7 South Korea 01-11-2011 5 years √ √
8 Netherlands 01-12-2011 5 years ⤫ √
9 Hungary 01-04-2013 5 years √ √
10 Finland 01-08-2014 5 Years √ √
11 Sweden 01-08-2014 2 Years √ √
12 Czech Republic 01-09-2014 5 Years √ √
13 Norway 01-01-2015 5 Years √ √
14 Austria 01-07-2015 5 Years √ √
15 Canada 01-08-2015 5 Years √ √
16 Australia 01-01-2016 5 Years √ √
17 Japan 01-10-2016 5 Years √ √
18 Quebec 01-04-2017 5 Years √ √
19 Portugal 08-05-2017 5 Years √ √
12.12 CERTIFICATE OF COVERAGE (COC)
Certificate of Coverage (COC): Also called as the detachment certificate, COC is issued to the
Indian employees posted to a country having SSA with India. Indian nationals who are issued
Certificate of Coverage issued by EPFO are exempted from making Social Security contribution in the
country of their posting in terms of detachment provisions of the Social Security Agreement.
The facility to apply for COC has been made available online. The employee or the employer
can apply for COC on the International Workers Portal, whose link is available on the EPFO website.
The application is then directed electronically to the concerned Regional Office of EPFO where the
applications are processed. COCs have been issued to the Indian employees posted in the countries
covered under SSAs, i.e. Belgium, Germany, Switzerland, Denmark, Luxembourg, France, South Korea,
Netherlands, Hungary, Finland, Czech Republic, Sweden, Norway, Austria, Canada, Australia and Japan.
12.13 NUMBER OF INTERNATIONAL WORKERS.
During the year 2018–19, the number of Outgoing International Workers increased from 16919 to
23473, whereas the number of incoming International Workers increased from 10954 to 11846.
40000
20000 Outgoing IW's

Incoming IW's
0
01.04.2018 31.03.2019
Incoming IW’s : IW’s holding foreign passport
Outgoing IW’s : IW’s holding Indian Passport
116
APPENDICES
117
118
Appendix-1(i)
MEMBERS OF CENTRAL BOARD OF TRUSTEES, EPF AS ON 31.03.2019

Chairman
1. Minister of State (Independent Charge) for Labour & Employment, Government of India, New
Delhi.
Vice Chairperson
2. Secretary, Ministry of Labour & Employment, Government of India, New Delhi.
Central Government Representatives - 5
3. Additional Secretary, Ministry of Labour & Employment, Government of India, New Delhi
Additional
4 Secretary & Financial Advisor or Joint Secretary & Financial Advisor, Ministry of
4.
Labour & Employment, Government of India, New Delhi.
5. Joint Secretary (In-charge of Employees’ Provident Fund Organisation), Ministry of Labour &
Employment, Government of India, New Delhi.
6. Joint Secretary and Director General Labour Welfare, Ministry of Labour & Employment,
Government of India, New Delhi
7. Joint Secretary (Pension Reforms), Department of Financial Services, Ministry of Finance,
Government of India, New Delhi.
State Government Representatives - 15
8. Secretary to the Government of Andhra Pradesh, Labour Department, Hyderabad.
9. Secretary to the Government of Chandigarh Administration, Labour Department, Chandigarh.
10. Secretary to the Government of National Capital Territory of Delhi, Labour Department, Delhi.
11. Secretary to the Government of Gujarat, Labour & Employment Department, Gandhinagar.
12. Secretary to the Government of Haryana, Labour Department, Chandigarh.
13. Secretary to the Government of Karnataka, Department of Labour, Bangalore.

14. Secretary to the Government of Kerala, Labour Department, Thiruvananthapuram.
15. Secretary to the Government of Madhya Pradesh, Department of Labour, Bhopal.
16. Secretary to the Government of Maharashtra, Department of Labour, Mumbai.
17. Secretary to the Government of Punjab, Department of Labour, Chandigarh.
18. Secretary to the Government of Rajasthan, Department of Labour, Jaipur.
19. Secretary to the Government of Tamil Nadu, Labour Department, Chennai.
20. Secretary to the Government of Telangana, Department of Labour,Hyderabad.
21. Secretary to the Government of Uttar Pradesh, Labour Department, Lucknow.
22. Secretary to the Government of West Bengal, Department of Labour, Kolkata.
Employers’ Representatives - 10
23. Shri Arun Chawla, All India Organisation of Employers (Council of Indian Employers).
119
24. Shri Michael Dias, Employers' Federation of India (Council of Indian Employers).
25. Shri M.L. Maurya, Standing Conference of Public Enterprises (Council of Indian Employers).
26. Shri Sougata Roy Choudhury, Confederation of Indian Industry.
27. Shri Ashish Wig, PHD Chamber of Commerce and Industry.
28. Shri K.E. Raghunathan, All India Manufacturers’ Organisation.
29. Vacant, Federation of Associations of Small Industries of India.
30. Shri Govind Lele, Laghu Udyog Bharati.
31. Shri Anupam Mailk, Associated Chambers of Commerce and Industry of India.
32. Shri Sanjay Bhatia, Federation of India Chambers of Commerce and Industry.
Employees’ Representatives - 10
33. Shri Virjesh Upadhyay, Bharatiya Mazdoor Sangh.
34. Shri Prabhakar J. Banasure, Bharatiya Mazdoor Sangh.
35. Shri Sunkari Mallesham, Bharatiya Mazdoor Sangh.
36. Shri A.K. Padmanabhan, Centre of Indian Trade Unions.
37. Shri Ramendra Kumar, All India Trade Union Congress.
38. Shri Harbhajan Singh Sidhu, Hind Mazdoor Sabha.

39. Shri Dilip Bhattacharya, All India United Trade Union Centre.
40. Vacant, Indian National Trade Union Congress.

Ex-Officio Member Secretary
43. Central Provident Fund Commissioner, Employees' Provident Fund Organisation.
120
Appendix-1(ii)
MEMBERS OF EXECUTIVE COMMITTEE, CBT, EPF AS ON 31.03.2019

Chairman
1 Secretary, Labour & Employment, Government of India, New Delhi.
Central Government Representatives - 2
2. Additional Secretary, Ministry of Labour & Employment, Government of India, New Delhi.
3. Additional/Joint Secretary & Financial Advisor, Ministry of Labour & Employment,

Government of India, New Delhi.
State Government Representatives- 3

4. Representative of the Government of Kerala, Labour Department, Kerala.
5. Representative of the Government of Madhya Pradesh, Labour Department, Madhya

Pradesh.
6. Secretary to the Government of Uttar Pradesh, Labour Department, Lucknow.
Employers’ Representatives – 3
7. Shri Sanjay Bhatia
8. Shri Sougata Roy Choudhury
9. Shri Govind Lele
Employees’ Representatives – 3
10. Shri Prabhakar J. Banasure
11. Shri Virjesh Upadhyay
12. Shri Dilip Bhattacharya
Ex-Officio Member Secretary

13. Central Provident Fund Commissioner, Employees' Provident Fund Organisation.
121
Appendix-2(i)
ESTABLISHMENT & MEMBERS – INDUSTRY/CLASS WISE (31.03.2019)
S. Establishments Members
Effective From Industry Type
No. Ex Un-Ex Total Ex Un-Ex Total
1 01 November 1952 Cement 49 2,189 2,238 120,681 581,714 702,395

2 01 November 1952 Cigarettes 4 107 111 19,166 24,400 43,566
Elec, Mech or Gen Engg
3 01 November 1952 Products 322 93,431 93,753 1,338,112 19,570,449 20,908,561
4 01 November 1952 Iron and Steel 65 12,352 12,417 238,932 1,971,200 2,210,132
5 01 November 1952 Jute 83 276 359 227,904 98,982 326,886
6 01 November 1952 Other Textiles 135 27,490 27,625 154,458 2,994,561 3,149,019
7 01 November 1952 Paper 19 1,859 1,878 35,220 262,436 297,656
8 01 November 1952 Textiles 94 32,826 32,920 156,292 7,706,212 7,862,504
9 31 July 1956 Edible Oils and Fats 19 4,018 4,037 14,239 316,823 331,062
Electrical porcelain
10 31 July 1956 Insulators 4 866 870 889 97,883 98,772
Electricity including
generation, transmission
11 31 July 1956 and distribution thereof 203 7,265 7,468 331,304 781,949 1,113,253
12 31 July 1956 Glass 11 1,675 1,686 27,358 360,914 388,272
13 31 July 1956 Matches 2 1,767 1,769 297 263,942 264,239
Printing excluding
printing presses covered
under "Newspaper
14 31 July 1956 establishments" 22 7,854 7,876 2,664 542,241 544,905
15 31 July 1956 Refractories 10 878 888 62,173 124,468 186,641
Rubber and rubber
16 31 July 1956 products 19 4,980 4,999 11,622 1,305,032 1,316,654
17 31 July 1956 Sanitarywares 1 864 865 2,497 103,801 106,298
18 31 July 1956 Stone-ware pipes 1 521 522 10 45,454 45,464
19 31 July 1956 Sugar 49 3,243 3,292 45,516 575,385 620,901
Tea (except in State of
20 31 July 1956 Assam) 27 1,315 1,342 11,059 598,937 609,996
21 31 July 1956 Tiles 4 3,292 3,296 3,194 234,905 238,099
Heavy and Fine
22 30 September 1956 chemicals 184 16,034 16,218 299,420 4,300,199 4,599,619
23 30 September 1956 Indigo 0 98 98 0 32,168 32,168
24 30 September 1956 Lac including shellac 1 93 94 1,654 4,300 5,954
Non-edible veg & animal
25 30 September 1956 oil & fats 0 570 570 0 44,620 44,620
Newspaper
26 31 December 1956 Establishments 17 1,438 1,455 20,089 184,265 204,354
27 31 January 1957 Mineral Oil refining 3 293 296 2,541 71,364 73,905
28 30 April 1957 Cardamom Plantations 0 417 417 0 9,911 9,911
29 30 April 1957 Coffee Plantations 4 2,910 2,914 2,635 125,839 128,474
30 30 April 1957 Pepper Plantations 1 62 63 51 4,295 4,346
31 30 April 1957 Rubber Plantations 2 560 562 31 54,718 54,749
Tea plantations (except
32 30 April 1957 in Assam) 7 1,101 1,108 1,187 352,582 353,769
33 30 April 1957 Mixed Plantations 0 154 154 0 11,169 11,169
34 30 November 1957 Asbestos Cement Sheets 1 162 163 126 44,089 44,215
35 30 November 1957 Coffee curing Esttbs 2 180 182 198 26,694 26,892
36 30 November 1957 Gold Mines 3 79 82 4,614 5,368 9,982
Industrial and Power
37 30 November 1957 Alcohol 1 107 108 1 16,435 16,436
38 30 November 1957 Iron Ore Mines 21 525 546 16,480 95,535 112,015
39 30 November 1957 Limestone Mines 3 717 720 758 85,254 86,012
122
40 30 November 1957 Manganese Mines 16 289 305 7,613 49,673 57,286

41 30 April 1958 Biscuit making industry 4 1,619 1,623 4,264 323,497 327,761
Road Motor Transport
42 30 April 1959 estt. 153 10,654 10,807 557,333 1,360,685 1,918,018
43 31 May 1960 Mica Mines 2 285 287 3,101 10,629 13,730
Mica Mines - Mica
44 31 May 1960 Industry 2 410 412 708 28,650 29,358
Automobile repair and
45 30 June 1960 servicing 23 7,894 7,917 144,973 1,161,817 1,306,790
46 30 June 1960 Plywood 3 2,781 2,784 10 260,941 260,951
Cane Farms owned by
47 30 November 1960 sugar factories 1 80 81 0 3,487 3,487
48 31 December 1960 Dal Milling 0 1,034 1,034 0 41,911 41,911
49 31 December 1960 Flour Milling 4 1,691 1,695 482 151,776 152,258
50 31 December 1960 Rice Milling 2 14,779 14,781 4,026 417,024 421,050
51 31 May 1961 Starch 3 185 188 755 26,300 27,055
52 30 June 1961 Hotels 21 20,563 20,584 22,390 2,409,988 2,432,378
Petroleum or natural gas
exploitation,
prospecting, drilling or
53 30 June 1961 production 37 1,599 1,636 71,977 114,401 186,378
Petroleum or natural gas
54 30 June 1961 refining 18 1,380 1,398 36,060 195,045 231,105
55 30 June 1961 Restaurants 1 12,337 12,338 37 1,337,238 1,337,275
Storage/transport or
distribution of petroleum
56 30 June 1961 or Natural gas 4 2,942 2,946 4,146 137,494 141,640
Cinemas (including
57 31 July 1961 Preview theaters) 4 7,525 7,529 33 114,121 114,154
Distribution concerns
dealing with exposed
58 31 July 1961 films 1 166 167 0 6,940 6,940
59 31 July 1961 Film production concerns 0 433 433 0 55,340 55,340
60 31 July 1961 Film Studios 0 276 276 0 37,645 37,645
Film processing
61 31 July 1961 Laboratories 0 394 394 0 34,817 34,817
Leather and Leather
62 31 August 1961 products 11 6,620 6,631 11,236 1,158,264 1,169,500
63 30 November 1961 Crockery 1 614 615 0 70,195 70,195
64 30 November 1961 Stone-ware Jars 0 70 70 0 7,941 7,941
Every cane farm owned
by the owner or occupier
of a sugar factory or
cultivated by such owner
or occupier or any
65 31 December 1961 person on his behalf 2 124 126 225 8,459 8,684
66 31 March 1962 Confectionery 5 1,913 1,918 536 272,418 272,954
Trading and commercial
67 30 April 1962 estt. 205 94,004 94,209 617,625 15,060,261 15,677,886
Companies, societies,
associations, clubs or
troupes which give any
exhibition of acrobatic or
other performances or
68 31 May 1962 both 18 3,442 3,460 3,511 334,391 337,902
Societies, clubs or
associations which
provide service on
69 31 May 1962 payment 15 6,542 6,557 2,850 423,538 426,388
70 31 May 1962 Theaters 1 1,408 1,409 0 37,887 37,887
Fruit and vegetable
71 30 June 1962 preservation 2 2,453 2,455 99 239,465 239,564
72 30 September 1962 Cashewnuts 0 2,814 2,814 0 517,021 517,021
123
Processing or treatment
73 31 October 1962 of wood products 1 553 554 70 53,342 53,412
74 31 October 1962 Saw Mills 1 1,263 1,264 1 43,426 43,427
Wood Preservation
75 31 October 1962 Plants 1 344 345 2,243 198,416 200,659
76 31 October 1962 Wood Seasoning Kilns 0 115 115 0 9,490 9,490
77 31 October 1962 Wood Workshop 0 2,914 2,914 0 206,426 206,426
78 31 December 1962 Bauxite Mines 7 113 120 15,298 6,344 21,642
79 30 April 1963 Brushes 0 142 142 0 9,405 9,405
80 30 April 1963 Buttons 0 169 169 0 16,037 16,037
Laundry and Laundry
81 30 April 1963 services 0 615 615 0 47,548 47,548
Plastic and plastic
82 30 April 1963 products 8 12,348 12,356 5,247 1,656,000 1,661,247
83 30 April 1963 Stationery products 1 1,081 1,082 215 133,735 133,950
Aerated water,soft
drinks or carbonated
84 31 August 1963 water 1 915 916 3 142,083 142,086
85 31 August 1963 Canteens 1 4,997 4,998 643 425,430 426,073
Distilling and rectifying
86 31 October 1963 of spirits 9 634 643 6,493 153,305 159,798
87 31 January 1964 Bone Crushing 0 170 170 0 7,503 7,503
88 31 January 1964 Paint and Varnish 17 1,711 1,728 25,133 225,027 250,160
89 30 June 1964 China Clay Mines 0 138 138 0 11,439 11,439
90 30 June 1964 Pickers 0 159 159 0 15,137 15,137
91 31 October 1964 Architects 1 1,239 1,240 136 84,277 84,413
Attorneys as defined in
92 31 October 1964 the Advocates Act,1965 2 102 104 56 5,574 5,630
93 31 October 1964 Chartered Accountants 1 719 720 12,342 89,104 101,446
Cost and Works
94 31 October 1964 Accountants 0 174 174 0 10,197 10,197
Engineers and
95 31 October 1964 Engineering Contractors 61 126,252 126,313 552,015 10,820,137 11,372,152
96 31 October 1964 Medical Specialists 5 1,803 1,808 1,048 526,123 527,171
97 31 December 1964 Milk and milk products 31 2,961 2,992 29,450 438,841 468,291
98 31 January 1965 Forwarding agencies 2 3,989 3,991 51,895 634,009 685,904
Non-ferrous metals and
alloys in the form of
99 31 January 1965 ingots 9 1,413 1,422 19,916 190,992 210,908
100 31 January 1965 Travel Agencies 12 6,826 6,838 40,950 591,689 632,639
101 31 March 1965 Bread 6 822 828 324 97,505 97,829
Stemming or redrying of
102 30 June 1965 tobacco leaf industries 0 72 72 0 5,471 5,471
Agarbatti (including
103 31 July 1965 dhoop and dhoopbatti) 0 522 522 0 57,678 57,678
104 31 August 1965 Magnesite Mines 2 103 105 775 43,324 44,099
Coir (excluding the
105 30 September 1965 spinning sector) 1 762 763 1 61,245 61,246
Stone quarries
producing roof & floor
slabs, dimension stones
106 31 December 1965 and mosaic chips; 2 1,906 1,908 15,013 107,021 122,034
Banks other than
107 31 January 1966 nationalised banks 72 4,253 4,325 531,841 716,838 1,248,679
Tobacco industry that is
any industry engaged in
the manufacture of
cigars, zarda, snuff,
quivaam, and guraku
108 30 June 1966 from tobacco. 1 1,756 1,757 0 214,564 214,564
109 31 July 1966 Paper Products industry 14 5,414 5,428 24,869 506,098 530,967
124
110 30 September 1966 Licensed salt industry 3 607 610 339 69,896 70,235
111 30 April 1967 Indoleum 64 2,157 2,221 18,816 195,924 214,740
112 30 April 1967 Linoleum 1 17 18 0 1,928 1,928
113 31 July 1967 Explosives 4 348 352 4,989 41,855 46,844
114 31 August 1967 Jute Baling or Pressing 0 35 35 0 2,632 2,632
Fireworks and
115 31 October 1967 percussion cap work 1 1,324 1,325 928 262,175 263,103
116 30 November 1967 Tent Making 1 161 162 1 9,994 9,995
Barytes, dolomite,
fireclay, gypsum,
kyanite, siliminate and
117 31 August 1968 steatite mines 1 70 71 2 4,887 4,889
118 31 August 1968 Kyanite Mines 0 9 9 0 820 820
119 31 August 1968 Siliminite Mines 0 6 6 0 107 107
120 31 August 1968 Steatite Mines 0 127 127 0 7,295 7,295
121 31 August 1968 Barytes Mines 0 15 15 0 3,228 3,228
122 31 August 1968 Gypsum Mines 0 14 14 0 273 273
123 31 August 1968 Fireclay Mines 0 19 19 0 2,562 2,562
124 31 August 1968 Dolomite Mines 0 32 32 0 13,094 13,094
125 31 December 1968 Chinchona Plantations 0 22 22 0 11,012 11,012
126 30 April 1969 Ferro Manganese 2 170 172 249 30,739 30,988
127 30 June 1969 Diamond Mines 1 43 44 152 3,035 3,187
Ice and ice-cream
128 30 June 1969 industry 1 670 671 4,569 73,945 78,514
General insurance
129 31 January 1970 business 1 238 239 0 645,964 645,964
Esttbs rendering expert
130 31 March 1971 services 212 277,591 277,803 2,497,615 76,825,546 79,323,161
Winding of thread and
131 30 November 1971 yarn reeling industry 2 483 485 5,872 118,030 123,902
Railway booking
132 31 March 1972 Agencies 0 54 54 0 3,815 3,815
Cotton ginning,bailing
133 30 September 1972 and pressing 20 6,640 6,660 20,370 554,873 575,243
Messes other than
134 31 March 1973 Military Messes 0 500 500 0 64,634 64,634
135 31 May 1973 Katha making 2 139 141 1,194 15,547 16,741
136 31 August 1973 Hospitals 38 16,844 16,882 56,116 2,559,802 2,615,918
137 30 April 1974 Beer manufacturing 4 249 253 8,252 74,437 82,689
Societies, clubs &
associations which
charge no fee other than
138 30 September 1974 subscription 12 4,547 4,559 4,041 324,039 328,080
Sorting,cleaning and
139 30 September 1974 teasing of cotton waste. 0 279 279 0 62,992 62,992
Garments making
140 30 November 1974 factories 6 18,078 18,084 1,242 10,784,562 10,785,804
141 31 December 1974 Agricultural farms 6 2,710 2,716 12,130 228,261 240,391
142 31 December 1974 Botanical Gardens 0 244 244 0 32,636 32,636
143 31 December 1974 Fruit Orchards 1 228 229 1,151 17,763 18,914
144 31 December 1974 Zoological Gardens 2 139 141 0 10,135 10,135
145 30 June 1975 Soap Stone Mines 1 374 375 631 71,572 72,203
146 31 July 1976 Apartite Mines 0 18 18 0 1,348 1,348
147 31 July 1976 Asbestos Mines 0 48 48 0 5,662 5,662
148 31 July 1976 Ball Clay Mines 0 81 81 0 9,125 9,125
149 31 July 1976 Calcite Mines 0 63 63 0 11,147 11,147
125
150 31 July 1976 Chromite Mines 1 80 81 587 55,692 56,279

151 31 July 1976 Corundum Mines 0 50 50 0 7,380 7,380
152 31 July 1976 Emerald Mines 0 39 39 0 5,658 5,658
153 31 July 1976 Feldspar Mines 1 48 49 2,960 4,162 7,122
154 31 July 1976 Flourite Mines 0 22 22 0 2,209 2,209
155 31 July 1976 Graphite Mines 0 82 82 0 5,006 5,006
156 31 July 1976 Ochre Mines 0 120 120 0 12,609 12,609
157 31 July 1976 Quartz Mines 0 163 163 0 155,995 155,995
158 31 July 1976 Silica (Sand) Mines 2 237 239 930 21,590 22,520
Fish Processing And
Non-Veg Food
159 28 January 1977 Preservation 1 1,073 1,074 38 167,383 167,421
Glue And Gelatine
160 28 January 1977 Factories 0 54 54 0 5,291 5,291
Stone quarries
producing stone chips,
stone sets, stone
161 28 January 1977 boulders and ballasts 0 1,024 1,024 0 48,137 48,137
162 31 May 1977 Beedi industry 0 8,179 8,179 0 3,975,957 3,975,957
Financing
Establishments other
163 31 December 1978 than Banks 59 7,605 7,664 74,606 2,379,948 2,454,554
164 06 January 1979 Lignite Mines 2 42 44 14,496 19,682 34,178
165 31 July 1979 Ferro Chrome 1 254 255 203 91,257 91,460
166 31 May 1980 Diamond Cutting 1 3,228 3,229 0 301,530 301,530
Inland Water Transport
167 31 May 1980 establishments 6 393 399 8,184 33,256 41,440
168 31 May 1980 Quartxite Mines 0 37 37 0 3,538 3,538
Building And
169 31 October 1980 Construction Industry 35 93,404 93,439 88,613 14,576,859 14,665,472
Manufacture of
170 31 October 1980 Myrobalan 0 48 48 0 2,476 2,476
171 30 November 1980 Brick 1 18,732 18,733 0 385,061 385,061
Stevedoring loading and
172 23 November 1981 unloading of ships. 2 534 536 10,650 81,030 91,680
173 07 December 1981 Cattle Feed Industry 1 510 511 215 87,193 87,408
174 07 December 1981 Poultry Farming 0 1,105 1,105 0 199,810 199,810
175 19 February 1982 College 8 8,932 8,940 1,977 543,316 545,293
Knowledge or Training
176 19 February 1982 Institution 6 3,488 3,494 1,372 395,027 396,399
177 19 February 1982 Research Institute 5 788 793 4,634 92,569 97,203
178 19 February 1982 School 248 39,565 39,813 35,321 2,273,720 2,309,041
179 19 February 1982 Scientific Institution 3 376 379 429 68,615 69,044
180 19 February 1982 University 97 716 813 3,502 79,774 83,276
University, College,
181 19 February 1982 School. Etc. 371 34,797 35,168 64,563 2,923,204 2,987,767
182 01 January 1984 Asbestos industries 2 114 116 2,338 17,558 19,896
Cinema theaters
employing five or more
183 01 January 1984 workers 0 2,409 2,409 0 57,917 57,917
184 01 September 1989 Iron Ore Pellets 2 358 360 874 61,016 61,890
185 25 March 1992 Diamond Saw Mills 1 46 47 0 3,376 3,376
186 25 March 1992 Guar Gum Factories 1 94 95 0 6,963 6,963
187 25 March 1992 Marble Mines 0 242 242 0 15,394 15,394
Aircraft or Airlines other
than those owned or
188 01 April 2001 controlled by 4 196 200 17,574 34,973 52,547
126
Central/State
Government
189 01 April 2001 Cleaning & Sweeping 0 13,027 13,027 0 1,876,378 1,876,378
190 01 April 2001 Couriers Service 1 685 686 19,354 155,093 174,447
Establishments in
construction,
maintenance, operation
and commercial
activities of Railways,
excluding Indian
191 19 November 2005 Railways 0 1,197 1,197 0 48,734 48,734
Establishment Engaged
In Manufacture,
Marketing Servicing,
192 27 July 2006 Usage of Computers 37 13,433 13,470 1,418,504 4,362,174 5,780,678
Companies offering life
insurance, Annuities etc.
193 08 December 2007 other than life insurance 2 146 148 78,273 256,771 335,044
Electronic Media
194 08 December 2007 Companies 6 1,513 1,519 9,255 337,836 347,091
Lodging Housing ,
Service Apartment &
195 08 December 2007 Condominiums 0 745 745 0 61,987 61,987
Private Airports & Joint
196 08 December 2007 Venture Airports 0 31 31 0 7,940 7,940
Municipal
197 08 January 2011 Councils/Corporations 0 2,057 2,057 0 245,276 245,276
Total 3,514 1,230,768 1,234,282 10,481,450 218,712,143 229,193,593
127
Appendix-2(ii)
Establishments And Members - Zone & Office Wise (31.03.2019)

Establishments Members
Zone/Office % of All % of All

Ex Un-Ex Total India Ex Un-Ex Total India
Total Total
GUNTUR 9 12,725 12,734 1.03% 2,445 1,149,772 1,152,217 0.50%
KADAPA 9 11,426 11,435 0.93% 1,160 1,100,080 1,101,240 0.48%
RAJAHMUNDRY 8 7,866 7,874 0.64% 26,896 555,908 582,804 0.25%
VISHAKHAPATNAM 22 12,204 12,226 0.99% 47,598 1,602,115 1,649,713 0.72%
Andhra Pradesh
(Vijaywada) 48 44,221 44,269 3.59% 78,099 4,407,875 4,485,974 1.96%
BENGALURU-I (Central) 57 16,547 16,604 1.35% 937,804 6,651,540 7,589,344 3.31%
BENGALURU-II
(Malleswaram)
BOMMASANDRA-I
(Bengaluru Electronic
City) 13 8,231 8,244 0.67% 1,491,213 5,122,714 6,613,927 2.89%
BOMMASANDRA-II
(Koramangala) 0.00% 0.00%
K R PURAM 18 9,382 9,400 0.76% 75,555 3,158,033 3,233,588 1.41%
MYSORE ROAD 11 5,425 5,436 0.44% 13,021 1,142,180 1,155,201 0.50%
PEENYA 18 9,027 9,045 0.73% 24,756 3,666,117 3,690,873 1.61%
TUMKUR
YELAHANKA
Bengaluru
(Bengaluru) 117 48,612 48,729 3.95% 2,542,349 19,740,584 22,282,933 9.72%
BHAGALPUR 14 4,607 4,621 0.37% 1,914 119,355 121,269 0.05%
JAMSHEDPUR 31 8,251 8,282 0.67% 74,991 1,255,049 1,330,040 0.58%
MUZAFFARPUR 37 6,587 6,624 0.54% 10,452 170,933 181,385 0.08%
PATNA 52 10,817 10,869 0.88% 9,806 1,262,898 1,272,704 0.56%
RANCHI 115 13,883 13,998 1.13% 160,850 851,559 1,012,409 0.44%
Bihar & Jharkhand
(Patna) 249 44,145 44,394 3.60% 258,013 3,659,794 3,917,807 1.71%
AMBATTUR 27 14,431 14,458 1.17% 168,882 2,930,762 3,099,644 1.35%
CHENNAI-I (North) 78 23,250 23,328 1.89% 273,775 7,989,255 8,263,030 3.61%
CHENNAI-II (South)
PONDICHERRY 1 3,528 3,529 0.29% 1,500 725,765 727,265 0.32%
TAMBARAM 15 10,020 10,035 0.81% 30,158 3,312,856 3,343,014 1.46%
VELLORE 7 7,295 7,302 0.59% 12,371 752,823 765,194 0.33%
Chennai & Puducherry
(Chennai) 128 58,524 58,652 4.75% 486,686 15,711,461 16,198,147 7.07%
DEHRADUN 23 8,513 8,536 0.69% 54,505 2,005,802 2,060,307 0.90%
DELHI (Central)
DELHI (East) 9 10,970 10,979 0.89% 19,361 1,766,300 1,785,661 0.78%
DELHI (North) 120 39,518 39,638 3.21% 303,893 8,757,817 9,061,710 3.95%
DELHI (South) 68 21,180 21,248 1.72% 417,072 6,948,492 7,365,564 3.21%
DELHI (West)
HALDWANI 18 4,438 4,456 0.36% 21,375 1,327,347 1,348,722 0.59%
Delhi & Uttarkhand
(Delhi) 238 84,619 84,857 6.88% 816,206 20,805,758 21,621,964 9.43%
AHMEDABAD 48 28,904 28,952 2.35% 100,276 5,150,190 5,250,466 2.29%
BHARUCH 13 5,354 5,367 0.43% 12,190 1,237,999 1,250,189 0.55%
NARODA 12 5,946 5,958 0.48% 41,924 492,904 534,828 0.23%
RAJKOT 42 19,312 19,354 1.57% 59,907 2,729,372 2,789,279 1.22%
SURAT 17 16,776 16,793 1.36% 21,797 2,594,932 2,616,729 1.14%
VADODARA 28 12,537 12,565 1.02% 70,985 2,618,485 2,689,470 1.17%
VAPI 4 9,383 9,387 0.76% 11,268 2,554,007 2,565,275 1.12%
VATWA 0 3,790 3,790 0.31% 0 426,731 426,731 0.19%
Gujarat (Ahmedabad) 164 102,002 102,166 8.28% 318,347 17,804,620 18,122,967 7.91%
FARIDABAD 21 11,168 11,189 0.91% 14,040 3,990,157 4,004,197 1.75%
GURGAON-I (East) 42 18,287 18,329 1.48% 360,729 9,977,026 10,337,755 4.51%
GURGAON-II (West)
KARNAL 49 18,900 18,949 1.54% 28,367 1,697,750 1,726,117 0.75%
ROHTAK 34 9,147 9,181 0.74% 14,625 859,113 873,738 0.38%
Haryana (Faridabad) 146 57,502 57,648 4.67% 417,761 16,524,046 16,941,807 7.39%
BELLARY 9 4,865 4,874 0.39% 21,513 378,466 399,979 0.17%
128

Total Total
CHIKAMAGALUR 4 3,394 3,398 0.28% 6,814 196,217 203,031 0.09%
GOA 11 5,427 5,438 0.44% 11,055 1,470,584 1,481,639 0.65%
GULBARGA 10 4,542 4,552 0.37% 29,514 304,212 333,726 0.15%
HUBLI 18 9,706 9,724 0.79% 45,270 867,677 912,947 0.40%
MANGALORE 3 4,268 4,271 0.35% 14,066 893,358 907,424 0.40%
MYSORE 13 6,960 6,973 0.56% 43,860 819,186 863,046 0.38%
RAICHUR 5 2,615 2,620 0.21% 7,996 171,534 179,530 0.08%
SHIMOGA 5 2,861 2,866 0.23% 9,365 247,615 256,980 0.11%
UDUPPI 2 1,905 1,907 0.15% 5,167 255,921 261,088 0.11%
Karnataka (Other
Than Bengaluru) &
Goa (Hubli) 80 46,543 46,623 3.78% 194,620 5,604,770 5,799,390 2.53%
KANNUR 0 2,193 2,193 0.18% 0 158,522 158,522 0.07%
KOCHI 38 11,264 11,302 0.92% 27,370 1,603,586 1,630,956 0.71%
KOLLAM 4 2,361 2,365 0.19% 3,586 260,411 263,997 0.12%
KOTTAYAM 1 2,540 2,541 0.21% 31 261,934 261,965 0.11%
KOZHIKODE 7 6,850 6,857 0.56% 7,154 459,926 467,080 0.20%
THIRUVANANTHAPURAM 6 4,556 4,562 0.37% 3,104 539,274 542,378 0.24%
Kerala & Lakshadweep
(Thiruvananthapuram) 56 29,764 29,820 2.42% 41,245 3,283,653 3,324,898 1.45%
BHOPAL 8 10,484 10,492 0.85% 9,258 1,234,197 1,243,455 0.54%
GWALIOR 3 5,793 5,796 0.47% 52 552,658 552,710 0.24%
INDORE 11 13,509 13,520 1.10% 61,282 2,163,135 2,224,417 0.97%
JABALPUR 38 11,601 11,639 0.94% 23,303 678,641 701,944 0.31%
RAIPUR 122 18,011 18,133 1.47% 49,393 1,887,780 1,937,173 0.85%
SAGAR 1 2,405 2,406 0.19% 116 220,519 220,635 0.10%
UJJAIN 2 3,447 3,449 0.28% 9 306,032 306,041 0.13%
Madhya Pradesh &
Chattisgarh (Bhopal) 185 65,250 65,435 5.30% 143,413 7,042,962 7,186,375 3.14%
AKOLA 12 4,802 4,814 0.39% 14,744 329,761 344,505 0.15%
AURANGABAD 13 8,665 8,678 0.70% 18,094 2,047,560 2,065,654 0.90%
KOLHAPUR 19 10,629 10,648 0.86% 54,994 915,695 970,689 0.42%
NAGPUR 31 15,801 15,832 1.28% 53,847 1,671,443 1,725,290 0.75%
NASIK 35 14,233 14,268 1.16% 70,288 2,001,134 2,071,422 0.90%
PUNE-I (Pune Cantt.) 47 38,735 38,782 3.14% 411,224 9,454,453 9,865,677 4.30%
PUNE-II (Akurdi)
SOLHAPUR 7 4,556 4,563 0.37% 17,336 417,220 434,556 0.19%
Maharashtra
(Excluding Mumbai)
(Pune) 164 97,421 97,585 7.91% 640,527 16,837,266 17,477,793 7.63%
BANDRA-I (Bandra) 295 29,399 29,694 2.41% 1,797,626 11,710,355 13,507,981 5.89%
BANDRA-II (Dadar)
BANDRA-III (Nariman
Point)
BANDRA-IV (Powai)
Mumbai I (Bandra) 295 29,399 29,694 2.41% 1,797,626 11,710,355 13,507,981 5.89%
KANDIVALI-I (West) 28 24,606 24,634 2.00% 150,859 6,426,997 6,577,856 2.87%
KANDIVALI-II (East)
THANE-I (North) 45 23,405 23,450 1.90% 321,386 4,595,639 4,917,025 2.15%
THANE-II (South)
VASHI 50 17,023 17,073 1.38% 53,207 3,437,615 3,490,822 1.52%
Mumbai II (Thane) 123 65,034 65,157 5.28% 525,452 14,460,251 14,985,703 6.54%
AGARTALA 0 1,444 1,444 0.12% 0 99,590 99,590 0.04%
GUWAHATI 19 18,230 18,249 1.48% 7,878 806,409 814,287 0.36%
SHILLONG 2 2,064 2,066 0.17% 14,815 113,976 128,791 0.06%
TINSUKIA 7 5,798 5,805 0.47% 2,468 157,783 160,251 0.07%
North-Eastern Region
(Guwahati) 28 27,536 27,564 2.23% 25,161 1,177,758 1,202,919 0.52%
BEHRAMPUR 9 4,112 4,121 0.33% 15,551 220,617 236,168 0.10%
BHUBANESWAR 44 17,549 17,593 1.43% 21,822 1,805,553 1,827,375 0.80%
KEONJHAR 25 3,136 3,161 0.26% 5,280 283,433 288,713 0.13%
ROURKELA 27 6,073 6,100 0.49% 38,346 946,323 984,669 0.43%
Odisha
(Bhubaneswar) 105 30,870 30,975 2.51% 80,999 3,255,926 3,336,925 1.46%
129

Total Total
AMRITSAR 17 6,792 6,809 0.55% 7,486 423,758 431,244 0.19%
BHATINDA 24 12,511 12,535 1.02% 3,090 958,592 961,682 0.42%
CHANDIGARH 40 12,637 12,677 1.03% 16,916 2,631,602 2,648,518 1.16%
JALANDHAR 23 7,769 7,792 0.63% 70,400 812,055 882,455 0.39%
LUDHIANA 6 10,713 10,719 0.87% 4,442 2,067,667 2,072,109 0.90%
SHIMLA 86 19,210 19,296 1.56% 38,149 1,598,723 1,636,872 0.71%
Punjab & Himachal
Pradesh (Chandigarh) 196 69,632 69,828 5.66% 140,483 8,492,397 8,632,880 3.77%
JAIPUR 130 25,048 25,178 2.04% 82,149 3,252,595 3,334,744 1.45%
JODHPUR 50 10,939 10,989 0.89% 35,555 734,300 769,855 0.34%
KOTA 29 4,588 4,617 0.37% 38,194 572,725 610,919 0.27%
UDAIPUR 26 6,625 6,651 0.54% 45,966 1,239,047 1,285,013 0.56%
Rajasthan (Jaipur) 235 47,200 47,435 3.84% 201,864 5,798,667 6,000,531 2.62%
COIMBATORE 16 17,698 17,714 1.44% 22,845 3,941,273 3,964,118 1.73%
MADURAI 16 14,480 14,496 1.17% 26,255 2,067,766 2,094,021 0.91%
NAGERCOIL 3 3,100 3,103 0.25% 254 258,500 258,754 0.11%
SALEM 19 11,770 11,789 0.96% 64,824 2,427,875 2,492,699 1.09%
TIRUNELVELI 9 7,075 7,084 0.57% 41,775 1,244,339 1,286,114 0.56%
TRICHY 13 14,095 14,108 1.14% 26,603 1,235,528 1,262,131 0.55%
Tamil Nadu (Excluding
Chennai)
(Coimbatore) 76 68,218 68,294 5.53% 182,556 11,175,281 11,357,837 4.96%
HYDERABAD-I
(Barkatpura) 49 30,009 30,058 2.44% 543,060 7,568,282 8,111,342 3.54%
HYDERABAD-II
(Madhapur)
KARIMNAGAR 3 3,803 3,806 0.31% 571 286,966 287,537 0.13%
KUKATPALLI 11 9,371 9,382 0.76% 26,312 1,880,146 1,906,458 0.83%
NIZAMABAD 0 2,049 2,049 0.17% 0 897,010 897,010 0.39%
PATANCHERU 6 4,385 4,391 0.36% 11,413 997,889 1,009,302 0.44%
SIDDIPET 0 717 717 0.06% 0 78,150 78,150 0.03%
WARANGAL 5 4,418 4,423 0.36% 436 275,396 275,832 0.12%
Telangana
(Hyderabad) 74 54,752 54,826 4.44% 581,792 11,983,839 12,565,631 5.48%
AGRA 10 9,579 9,589 0.78% 4,768 683,131 687,899 0.30%
ALLAHABAD 23 3,924 3,947 0.32% 6,821 280,121 286,942 0.13%
BAREILLY 15 8,311 8,326 0.67% 10,428 520,500 530,928 0.23%
GORAKHPUR 9 4,018 4,027 0.33% 4,232 169,934 174,166 0.08%
KANPUR 13 11,097 11,110 0.90% 11,439 1,081,393 1,092,832 0.48%
LUCKNOW 51 9,978 10,029 0.81% 45,990 877,660 923,650 0.40%
MEERUT 48 20,074 20,122 1.63% 43,957 1,846,481 1,890,438 0.82%
NOIDA 23 14,823 14,846 1.20% 88,359 3,985,201 4,073,560 1.78%
VARANASI 19 8,582 8,601 0.70% 47,191 600,534 647,725 0.28%
Uttar Pradesh
(Kanpur) 211 90,386 90,597 7.34% 263,185 10,044,955 10,308,140 4.50%
BARRACKPORE 46 8,106 8,152 0.66% 80,692 612,809 693,501 0.30%
DARJEELING 1 463 464 0.04% 222 65,004 65,226 0.03%
DURGAPUR 33 8,759 8,792 0.71% 41,012 715,480 756,492 0.33%
HOWRAH 58 8,198 8,256 0.67% 114,656 668,995 783,651 0.34%
JALPAIGURI 3 2,918 2,921 0.24% 4,726 542,486 547,212 0.24%
JANGIPUR 1 4,415 4,416 0.36% 721 859,690 860,411 0.38%
KOLKATA 240 23,848 24,088 1.95% 366,681 3,085,318 3,451,999 1.51%
PARK STREET 204 5,847 6,051 0.49% 135,876 2,123,055 2,258,931 0.99%
PORT BLAIR 1 1,052 1,053 0.09% 1 46,160 46,161 0.02%
SILIGURI 9 5,532 5,541 0.45% 479 470,928 471,407 0.21%
West Bengal, A&N
Islands & Sikkim
(Kolkata) 596 69,138 69,734 5.65% 745,066 9,189,925 9,934,991 4.33%
All India 3,514 1,230,768 1,234,282 100.00% 10,481,450 218,712,143 229,193,593 100.00%
130
Appendix-2(iii)
ESTABLISHMENTS AND MEMBERS – STATE WISE (31.03.2019)

Establishment Members
% of All % of All
Total Total
A&N Islands 1 1,052 1,053 0.09 1 46,160 46,161 0.02
Andhra Pradesh 48 44,221 44,269 3.59 78,099 4,407,875 4,485,974 1.96
Assam, Arunachal
Pradesh, Manipur &
Nagaland 26 24,028 24,054 1.95 10,346 964,192 974,538 0.43
Bihar 103 22,011 22,114 1.79 22,172 1,553,186 1,575,358 0.69
Chattisgarh 122 18,011 18,133 1.47 49,393 1,887,780 1,937,173 0.85
Delhi 197 71,668 71,865 5.82 740,326 17,472,609 18,212,935 7.95
Goa 11 5,427 5,438 0.44 11,055 1,470,584 1,481,639 0.65
Gujarat, Dadra &
Nagar Haveli and
Daman & Diu 164 102,002 102,166 8.28 318,347 17,804,620 18,122,967 7.91
Haryana 146 57,502 57,648 4.67 417,761 16,524,046 16,941,807 7.39
Himachal Pradesh 86 19,210 19,296 1.56 38,149 1,598,723 1,636,872 0.71
Jharkhand 146 22,134 22,280 1.81 235,841 2,106,608 2,342,449 1.02
Karnataka 186 89,728 89,914 7.28 2,725,914 23,874,770 26,600,684 11.61
Kerala & Lakshadweep 56 29,764 29,820 2.42 41,245 3,283,653 3,324,898 1.45
Madhya Pradesh 63 47,239 47,302 3.83 94,020 5,155,182 5,249,202 2.29
Maharashtra 582 191,854 192,436 15.59 2,963,605 43,007,872 45,971,477 20.06
Meghalaya & Mizoram 2 2,064 2,066 0.17 14,815 113,976 128,791 0.06
Odisha 105 30,870 30,975 2.51 80,999 3,255,926 3,336,925 1.46
Puducherry 1 3,528 3,529 0.29 1,500 725,765 727,265 0.32
Punjab & Chandigarh 110 50,422 50,532 4.09 102,334 6,893,674 6,996,008 3.05
Rajasthan 235 47,200 47,435 3.84 201,864 5,798,667 6,000,531 2.62
Tamil Nadu 203 123,214 123,417 10.00 667,742 26,160,977 26,828,719 11.71
Telangana 74 54,752 54,826 4.44 581,792 11,983,839 12,565,631 5.48
Tripura 0 1,444 1,444 0.12 0 99,590 99,590 0.04
Uttar Pradesh 211 90,386 90,597 7.34 263,185 10,044,955 10,308,140 4.50
Uttarakhand 41 12,951 12,992 1.05 75,880 3,333,149 3,409,029 1.49
West Bengal & Sikkim 595 68,086 68,681 5.56 745,065 9,143,765 9,888,830 4.31
All India 3,514 1,230,768 1,234,282 100.00 10,481,450 218,712,143 229,193,593 100.00
131
Appendix-2(iv)
Establishments & Members - Top 25 Industry/Class Wise (31.03.2019)

Industry Type
No. % No. %
Establishments rendering expert services 277,803 22.51 79,323,161 34.61

Electrical, Mechanical or General Engineering Products 93,753 7.60 20,908,561 9.12
Trading and commercial establishments 94,209 7.63 15,677,886 6.84
Building And Construction Industry 93,439 7.57 14,665,472 6.40
Engineers and Engineering Contractors 126,313 10.23 11,372,152 4.96

Garment making factories 18,084 1.47 10,785,804 4.71
Textiles 32,920 2.67 7,862,504 3.43
Establishments Engaged In Manufacture, Marketing
Servicing, Usage of Computers 13,470 1.09 5,780,678 2.52
Heavy and Fine chemicals 16,218 1.31 4,599,619 2.01
Beedi industry 8,179 0.66 3,975,957 1.73
Other Textiles 27,625 2.24 3,149,019 1.37
Universities, Colleges Etc. 35,168 2.85 2,987,767 1.30
Hospitals 16,882 1.37 2,615,918 1.14
Financing Establishments other than Banks 7,664 0.62 2,454,554 1.07

Hotels 20,584 1.67 2,432,378 1.06
Schools 39,813 3.23 2,309,041 1.01
Iron and Steel 12,417 1.01 2,210,132 0.96
Road Motor Transport establishments 10,807 0.88 1,918,018 0.84
Cleaning & Sweeping 13,027 1.06 1,876,378 0.82
Plastic and plastic products 12,356 1.00 1,661,247 0.72
Restaurants 12,338 1.00 1,337,275 0.58
Rubber and rubber products 4,999 0.41 1,316,654 0.57
Automobile repair and servicing 7,917 0.64 1,306,790 0.57

Banks other than nationalised banks 4,325 0.35 1,248,679 0.54
Leather and Leather products 6,631 0.54 1,169,500 0.51
Top 25 Industries 1,006,941 81.58 204,945,144 89.42
Rest of Industries 227,341 18.42 24,248,449 10.58
Grand Total 1,234,282 100.00 229,193,593 100.00
132
Appendix-2(v)
Classification of Pensioners as on 31.03.2019

Grand
Member Pensioners Spouse Pensioners Children Pension Others Pensioners Total
Members of Pension Spouse Col. No.
Early Superann Death pension 7,12,15
Fund Disableme Death in Service Total Total Nominee Parent Orphan Total
Pension uation Total away ers & 19)
nt (8+9+ FPS'71 EPS'95 (13+ Pensioner Pension Pension (16+17
(50-57 Pension (4+5+6) from other
Regional Office pension 10+11) 14) s ers ers +18)
years) (58 years) Service than 8,
Ex Un- ex FPS'71 EPS'95
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
KADAPA 1291 1153723 17471 22942 21 40434 2402 10371 2531 8013 23317 7 8969 8976 109 825 266 1200 73927
GUNTUR 2456 1145912 14675 21163 24 35862 1783 8459 2586 6517 19345 2 6989 6991 212 599 299 1110 63308
VISHAKAPATNAM 47150 1601527 14046 30760 26 44832 2612 11582 3282 9784 27260 5 9265 9270 244 514 251 1009 82371
RAJAMUNDRY 25761 561749 10977 18582 17 29576 1677 6416 1813 6734 16640 2 5010 5012 131 394 198 723 51951
BANGALORE 961198 6681315 24617 32064 20 56701 3876 10161 1955 8958 24950 5 5553 5558 217 803 145 1165 88374
PEENYA 24851 3684636 12280 14342 6 26628 17 3277 1057 2458 6809 0 3616 3616 60 534 110 704 37757
BOMMASANDRA 1403643 5216415 2437 3302 2 5741 3 1221 350 375 1949 0 1509 1509 40 235 43 318 9517
K R PURAM
(WHITEFIELD) 77660 3222575 12747 15627 9 28383 20 2789 966 3268 7043 0 3189 3189 25 470 61 556 39171
MYSORE ROAD 11869 1144270 2900 5321 3 8224 1 1080 313 417 1811 0 1415 1415 17 227 37 281 11731
PATNA 10102 1269542 11496 23036 28 34560 1205 5663 1213 4810 12891 1 6135 6136 78 266 113 457 54044
BHAGALPUR 1965 122049 2856 7705 7 10568 298 2200 382 1482 4362 0 1940 1940 11 213 48 272 17142
MUZAFFARPUR 10422 171321 22016 55557 30 77603 2723 11256 2346 13243 29568 4 11900 11904 32 493 197 722 119797
133
RANCHI 161071 823453 13708 48661 20 62389 2016 7605 2387 9289 21297 1 6871 6872 43 269 192 504 91062
JAMSHEDPUR 72966 1212032 17711 21347 10 39068 939 4536 3460 4812 13747 1 4789 4790 85 170 150 405 58010
CHENNAI 260358 8000414 23389 36609 21 60019 2275 6780 1668 6997 17720 0 4837 4837 132 808 163 1103 83679
VELLORE 12885 754458 24318 15752 20 40090 2008 8064 2385 6872 19329 4 7868 7872 134 986 256 1376 68667
AMBATTUR 169738 2906147 13704 14266 15 27985 997 3718 1072 3285 9072 0 3412 3412 81 606 117 804 41273
TAMBARAM 29969 3276738 12995 14778 6 27779 919 3354 941 3252 8466 4 3092 3096 78 607 118 803 40144
PONDICHERRY 1419 730003 3814 6416 5 10235 466 1552 418 1796 4232 5 1427 1432 31 152 41 224 16123
DELHI (NORTH) 315260 8769267 21091 47855 21 68967 3305 9793 2031 6804 21933 39 8766 8805 168 500 328 996 100701
LAXMI NAGAR 19991 1762153 2531 5980 9 8520 77 1652 311 926 2966 0 1623 1623 24 111 41 176 13285
DELHI (SOUTH) 424071 6944484 4212 10842 5 15059 10 2775 645 1325 4755 0 2801 2801 37 242 95 374 22989
DEHRADUN 55930 2085703 4546 16211 12 20769 911 4118 748 3164 8941 2 4559 4561 63 275 148 486 34757
HALDWANI 14782 1353457 4474 8086 12 12572 524 3413 613 1787 6337 1 4212 4213 45 212 146 403 23525
AHMEDABAD 100121 5125268 38847 54642 26 93515 3757 13253 3297 15555 35862 7 10484 10491 176 886 450 1512 141380
SURAT 22044 2448430 9119 18698 17 27834 26 4119 1199 3371 8715 0 3511 3511 57 337 121 515 40575
Grand
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
VADODARA 69470 2537234 17732 31785 19 49536 965 6543 1787 6182 15477 1 5334 5335 103 318 182 603 70951
RAJKOT 60283 2715743 14707 27141 10 41858 1250 5620 1262 6431 14563 3 4708 4711 80 412 177 669 61801
VAPI 11228 2525534 3585 6279 7 9871 220 1910 671 1236 4037 0 2111 2111 15 217 65 297 16316
NARODA 41878 457777 13481 12692 4 26177 375 2563 929 3434 7301 2 2611 2613 15 190 124 329 36420
VATWA 0 379619 4882 5613 3 10498 13 812 339 939 2103 0 1057 1057 20 75 72 167 13825
BHARUCH 11642 1209014 2843 6637 15 9495 10 1940 514 1119 3583 0 1957 1957 47 176 91 314 15349
FARIDABAD 14448 4202195 15335 13682 19 29036 686 3990 1341 3420 9437 2 5206 5208 51 271 190 512 44193
KARNAL 28843 1723809 9025 18471 22 27518 942 5888 1430 4010 12270 1 6266 6267 91 412 234 737 46792
ROHTAK 15191 881904 6189 9780 21 15990 685 4525 940 2533 8683 0 5000 5000 101 307 193 601 30274
GURGAON 371057 10399797 3913 7197 15 11125 275 2823 697 1034 4829 2 3573 3575 101 160 95 356 19885
GOA 10827 1464134 4912 10412 19 15343 494 2418 754 2274 5940 0 2801 2801 131 280 107 518 24602
GULBARGA 28013 310394 4812 8475 5 13292 850 3607 847 2906 8210 0 4359 4359 41 248 154 443 26304
134
HUBLI 53382 844895 20707 24206 32 44945 1802 8052 2123 7521 19498 3 8658 8661 170 713 370 1253 74357
MANGALORE 13969 789360 64036 15917 46 79999 1114 4862 1372 4977 12325 13 4751 4764 618 347 460 1425 98513
MYSORE 41990 860137 14351 14264 19 28634 1225 5157 1245 4423 12050 5 4304 4309 123 698 137 958 45951
BELLARY 20895 392042 4494 5432 4 9930 596 2602 752 2077 6027 2 2829 2831 20 321 109 450 19238
CHIKAMAGALUR 6917 184141 5364 5706 10 11080 386 1710 507 1460 4063 0 1421 1421 39 287 56 382 16946
RAICHUR 8064 171417 3047 4798 8 7853 589 2567 509 2051 5716 0 2829 2829 37 160 101 298 16696
SHIMOGA 9439 247462 9047 9039 18 18104 709 2837 708 3356 7610 1 2331 2332 67 272 84 423 28469
UDUPPI 5425 239040 10771 5331 16 16118 221 1121 315 952 2609 2 1161 1163 184 179 99 462 20352
THIRUVANANTHAP
URAM
(TRIVENDRUM) 2933 588535 10497 24412 61 34970 811 2755 446 3949 7961 21 1736 1757 73 237 116 426 45114
KOZHIKODE
(CALICUT) 7285 482638 23316 24769 100 48185 1162 3430 671 7256 12519 5 2492 2497 144 264 104 512 63713
KANNUR 0 161629 38142 13441 124 51707 934 1927 577 5436 8874 5 1444 1449 162 176 92 430 62460
KOCHI (COCHIN) 27880 1673319 30203 48734 114 79051 1644 5557 1064 9385 17650 17 3977 3994 217 484 197 898 101593
KOTTAYAM 31 255240 17023 17088 35 34146 642 2568 673 3343 7226 6 1758 1764 61 180 106 347 43483
KOLLAM 3621 234987 19597 51849 256 71702 855 3458 510 6909 11732 27 1584 1611 58 157 130 345 85390
Grand
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
RAIPUR
(CHATTISGARH) 50024 1884014 15769 40657 37 56463 1589 9156 2360 8977 22082 1 7848 7849 49 430 228 707 87101
INDORE 59573 2168048 25271 15179 18 40468 1355 4988 1468 5692 13503 4 4832 4836 77 286 183 546 59353
BHOPAL 9533 1249263 6471 14812 9 21292 624 3250 595 2979 7448 0 3130 3130 76 185 115 376 32246
JABALPUR 24358 643684 12639 19580 26 32245 1112 6575 1491 4904 14082 1 6553 6554 107 404 192 703 53584
UJJAIN 10 292157 11124 5462 9 16595 692 1752 750 3303 6497 0 1705 1705 30 100 65 195 24992
GWALIOR 90 547373 11280 6043 11 17334 825 1850 847 2675 6197 5 2216 2221 36 126 90 252 26004
SAGAR 115 196284 3914 3934 3 7851 276 2551 639 1181 4647 0 2455 2455 28 121 43 192 15145
AURANGABAD 18574 2059874 18502 23087 51 41640 1115 6674 1356 5761 14906 1 5763 5764 81 196 129 406 62716
KOLHAPUR 55933 894300 42337 56061 132 98530 3735 14047 3842 16479 38103 14 14316 14330 132 920 618 1670 152633
NAGPUR 55510 1578920 38665 37795 53 76513 2705 11527 2673 13493 30398 8 10358 10366 113 652 345 1110 118387
NASIK 71760 1998306 38745 60569 64 99378 2790 13161 2824 12474 31249 5 10418 10423 88 578 343 1009 142059
135
PUNE 401661 9549213 32618 50161 33 82812 2101 11207 2653 9737 25698 4 9933 9937 64 774 376 1214 119661
SOLHAPUR 16084 390459 27627 20713 21 48361 824 5628 1786 5515 13753 0 5808 5808 31 363 371 765 68687
AKOLA 14851 283511 13978 22530 13 36521 1020 4327 996 5060 11403 0 3168 3168 22 251 94 367 51459
BANDRA (MUMBAI-
I) 1828182 11319091 31841 38174 25 70040 6930 10579 2570 10887 30966 13 6096 6109 191 655 336 1182 108297
MALAD
(KANDIVALI) 153289 6317770 29150 38504 15 67669 36 6116 2154 6022 14328 1 5976 5977 84 666 192 942 88916
THANE (MUMBAI-
II) 317071 4413636 40450 50203 57 90710 40 8565 3277 9933 21815 1 8637 8638 95 768 350 1213 122376
VASHI 51370 3375119 16519 27930 19 44468 34 5245 1737 4232 11248 1 5631 5632 72 397 188 657 62005
GUWAHATI 7961 839293 6964 13745 12 20721 673 4637 945 2394 8649 14 4675 4689 100 327 118 545 34604
AGARTALA 0 102335 691 3981 4 4676 153 1245 163 668 2229 1 714 715 19 26 19 64 7684
SHILLONG 14826 115265 620 1370 1 1991 101 894 100 316 1411 1 907 908 13 60 57 130 4440
TINSUKIA 2481 151121 2520 7285 3 9808 376 2146 311 1332 4165 0 1555 1555 42 47 28 117 15645
BHUBANESWAR 22000 1836351 29597 32017 44 61658 1427 6349 2206 6784 16766 10 7230 7240 91 691 110 892 86556
ROURKELA 38194 943886 8911 16082 15 25008 760 3477 1554 3188 8979 2 3837 3839 25 205 115 345 38171
BERHAMPUR 15776 221507 3907 9369 5 13281 856 2683 496 2318 6353 3 2190 2193 27 159 40 226 22053
KEONJHAR 5203 255542 4136 5270 3 9409 238 1554 525 768 3085 1 1947 1948 16 76 74 166 14608
Grand
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
SHIMLA 38277 1622757 4749 14040 30 18819 965 4724 880 2764 9333 9 4724 4733 38 457 147 642 33527
CHANDIGARH 15429 2623126 8629 17757 17 26403 1119 5070 1022 2976 10187 10 4577 4587 57 291 221 569 41746
AMRITSAR 7241 408683 4969 12298 11 17278 914 3541 550 2422 7427 1 2957 2958 51 171 108 330 27993
BHATINDA 3138 923681 3345 10328 7 13680 510 3554 669 1736 6469 3 2779 2782 56 193 127 376 23307
LUDHIANA 4482 1919899 4116 9585 9 13710 373 3227 703 1411 5714 2 3307 3309 54 230 128 412 23145
JALANDHAR 69323 788581 6141 14019 12 20172 887 4210 702 2952 8751 2 3694 3696 72 274 177 523 33142
JAIPUR 82083 3231429 19807 28114 38 47959 2759 7944 2136 6162 19001 8 8940 8948 118 470 235 823 76731
JODHPUR 33019 696435 6255 9144 15 15414 920 3307 858 1852 6937 0 4069 4069 31 247 114 392 26812
KOTA 36902 491404 8738 8744 8 17490 675 2240 568 2054 5537 0 2318 2318 37 98 76 211 25556
UDAIPUR 45670 1167552 11137 9893 17 21047 950 3579 1249 2390 8168 2 4364 4366 56 163 94 313 33894
136
COIMBATORE 21871 3948309 55779 27222 31 83032 2346 7121 2783 10640 22890 6 5958 5964 116 797 186 1099 112985
MADURAI 27020 1965076 37770 22052 41 59863 2207 8427 3501 8632 22767 15 9232 9247 505 992 360 1857 93734
SALEM 64383 2430969 20723 18018 14 38755 0 6500 1586 4698 12784 0 4511 4511 87 729 133 949 56999
TIRUNELVELI 41815 971877 72075 18541 29 90645 2479 7079 2960 10731 23249 7 7295 7302 283 589 597 1469 122665
TRICHY 27431 1224159 18922 39349 29 58300 2558 9263 1784 7965 21570 5 7925 7930 175 1034 233 1442 89242
NAGERCOIL 260 230111 5512 9065 6 14583 593 1559 404 2100 4656 0 1199 1199 55 197 73 325 20763
HYDERABAD 549701 7682715 24775 40933 34 65742 2767 11655 2833 8403 25658 5 11122 11127 135 928 340 1403 103930
NIZAMABAD 0 772020 68800 4964 47 73811 452 3777 1625 2934 8788 2 3896 3898 135 352 534 1021 87518
WARANGAL 433 291966 13547 7462 6 21015 525 3695 992 2220 7432 0 3173 3173 30 275 145 450 32070
PATANCHERU 11922 1004653 5167 7032 10 12209 375 2303 691 1732 5101 0 2643 2643 33 178 87 298 20251
KUKATPALLI 26882 1870251 10881 10043 5 20929 641 2933 917 2813 7304 0 2684 2684 26 177 54 257 31174
KARIMNAGAR 564 276791 47307 9855 20 57182 692 4758 1744 3431 10625 1 4673 4674 49 445 478 972 73453
SIDDIPET 0 77309 10144 734 4 10882 38 820 260 344 1462 0 967 967 15 106 137 258 13569
KANPUR 10191 1020632 18842 22993 15 41850 1773 6167 1578 6145 15663 2 7583 7585 191 383 219 793 65891
AGRA 4809 662048 6137 11821 11 17969 651 4154 985 2638 8428 0 5544 5544 83 281 185 549 32490
BAREILLY 10050 517600 4380 8562 9 12951 738 3017 667 2277 6699 2 3941 3943 34 205 137 376 23969
Grand
9 & 10
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
GORAKHPUR 4230 170184 27194 37906 19 65119 1995 9075 2017 9740 22827 1 11291 11292 82 276 376 734 99972
LUCKNOW 44046 876297 10990 24893 10 35893 997 4967 883 4193 11040 1 5027 5028 53 232 180 465 52426
MEERUT 45021 1820352 20138 26789 28 46955 1165 9315 1973 6069 18522 4 10369 10373 141 632 302 1075 76925
VARANASI 45807 610232 26532 31739 31 58302 1845 7435 2011 9033 20324 1 8583 8584 65 301 242 608 87818
NOIDA 89938 4213479 2254 5550 4 7808 65 1435 397 419 2316 0 2054 2054 9 87 55 151 12329
ALLAHABAD 6110 274714 15650 19146 11 34807 1211 4617 1249 4895 11972 3 5586 5589 30 170 186 386 52754
KOLKATA 369741 3073039 28491 58011 18 86520 2877 9167 2039 11351 25434 11 5966 5977 134 486 115 735 118666
BARRACKPORE
(TITAGARH) 79108 613913 20666 39303 9 59978 1676 7542 1469 10288 20975 3 5174 5177 112 385 170 667 86797
HOWRAH 113870 651324 25335 45764 15 71114 2234 7679 2168 11998 24079 2 5738 5740 160 311 127 598 101531
DARJEELING 224 67111 3174 5984 3 9161 89 1493 298 830 2710 0 590 590 31 88 85 204 12665
DURGAPUR 40564 736401 11618 34608 16 46242 1215 6580 1977 7375 17147 1 4530 4531 78 292 111 481 68401
137
JALPAIGURI 4688 561379 9176 24806 6 33988 704 12656 3478 2826 19664 6 9164 9170 133 479 692 1304 64126
PORT BLAIR 2 42986 415 1591 0 2006 48 231 40 239 558 0 313 313 4 10 8 22 2899
SILIGURI 200 486880 8076 16598 5 24679 354 5477 933 1568 8332 3 4492 4495 53 234 188 475 37981
PARK STREET 137614 2093731 5394 15113 3 20510 44 1748 399 2052 4243 0 1194 1194 58 74 31 163 26110
JANGIPUR 674 894797 9485 15631 7 25123 133 7990 3869 1278 13270 0 11119 11119 65 207 377 649 50161
Total 10452846 217732211 1912469 2410207 2737 4325413 132248 612663 163117 569555 1477583 417 573163 573580 10538 43264 21368 75170 6451746
Appendix-2 (vi)
The details of pensioners benefited from Minimum Pension of Rs.1000/- per month for the
year 2018-2019 (as on 31.03.2019)
Month/ Number of Amount paid as Amount paid as per Difference

Year Pensionsers per original Minimum Pension Amount
Benefitted pension Notification
(Rs. In Crores) (Rs. In Crores) (Rs. In Crores)
Apr-18 1791065 119.01 195.36 76.35
May-18 1813018 119.98 195.91 75.93
Jun-18 1851424 123.35 202.12 78.77
Jul-18 1881312 124.98 206.13 81.15
Aug-18 1901039 121.85 200.94 79.09
Sep-18 1921095 120.63 198.27 77.64
Oct-18 1936815 123.33 202.27 78.94
Nov-18 1924954 119.08 196.78 76.98
Dec-18 2003143 131.98 216.26 84.28
Jan-19 1580500 105.75 172.97 67.22
Feb-19 1724351 107.83 177.25 69.42
Mar-19 1813213 115.15 189.81 74.66
1433.64 2354.07 920.43
138
Appendix-2 (vii)
Summary Results of Valuation (Rs. in Crores)
Particulars 31.03.2014 31.03.2015 31.03.2016 & 31.03.2019
31.03.2017
(Combined
Report)
Active Members 3,49,14,215 3,45,48,189 4,12,37,384
Active Beneficiaries 46,90,669 51,04,397 56,49,797 The process of

appointment of
(Pensioners) Actuary for the 22nd
and 23rd valuation of
Inactive members 8,28,98,785 9,65,21,305 14,65,04,679
Employees’ Pension
Deferred Beneficiaries/
Fund for the year
Dormant Accounts
2017-18 and 2018-19
has been completed
and valuation report
Present Value of all 3,86,222.54 5,25,315.42 7,37,700.57 will be placed before
Benefits (in crores) CBT after its receipt
from Actuary.
Present Value of future 1,70,704.21 2,91,810.45 4,03,756.28
Contributions (in
crores)
Value of Corpus (in 2,07,685.60 2,38,531.84 3,18,412.38

crores)
Net liability (-) 7,832.74 5,026.87 15,531.91
139
Appendix-2 (viii)
List of Pension Disbursing Agencies under EPS-1995 (as on 31.03.2019)

S.No. Name of the BANKS
ROs
1 Delhi (North) PNB, SBI, Indian Bank, United Bank of India, HDFC Bank, ICICI Bank, AXIS Bank
2 Delhi (South) PNB, SBI, Indian Bank, United Bank of India, HDFC Bank, ICICI Bank, AXIS Bank
3 Dehradun PNB, SBI
4 Gurgaon PNB, SBI, HDFC Bank, ICICI Bank, AXIS Bank
5 Faridabad PNB, SBI, HDFC Bank, ICICI Bank, AXIS Bank
6 Jaipur PNB, Madhyanchal Gramin Bank, HDFC Bank, ICICI Bank, AXIS Bank, State Bank of Bikaner
& Jaipur Bank (SBBJ), Bank of Baroda, Baroda Rajasthan Kshetriya Gramin Bank (BRKGB)
7 Shimla PNB, SBI, AXIS Bank
8 Ludhiyana PNB, SBI, HDFC Bank, AXIS Bank
9 Chandigarh PNB, SBI, HDFC Bank, AXIS Bank, ICICI Bank
10 Bihar PNB, Bank Of India, HDFC Bank
11 Meerut PNB, SBI
12 Kanpur PNB, SBI
13 Hyderabad SBI, United Bank of India, Andhra Bank, HDFC Bank, AXIS Bank, ICICI Bank
14 Guntur SBI, Andhra Bank, HDFC Bank, AXIS Bank, ICICI Bank
15 Nizamabad SBI, Syndicate Bank, Gramin Bank, United Bank of India , Andhra Bank, AXIS Bank
16 Bhubaneswar Andhra Bank, Bank Of India, UCO Bank, HDFC Bank, AXIS Bank, ICICI Bank
17 Bangalore SBI, Canara Bank, Syndicate Bank, Corporation Bank, Vijaya Bank, HDFC Bank, AXIS Bank,
ICICI Bank, UTI Bank
18 Goa SBI, Bank Of India, HDFC Bank
19 Gulbarga SBI, Canara Bank, Syndicate Bank, ICICI Bank, Corporation Bank
20 Mangalore SBI, Canara Bank, Syndicate Bank, Corporation Bank, Vijaya Bank, AXIS Bank
21 Peenya SBI, Canara Bank, Syndicate Bank, Corporation Bank, HDFC Bank, AXIS Bank, ICICI Bank
22 Coimbatore SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS Bank, ICICI Bank
23 Kerala PNB, SBI, Indian Bank, Indian Overseas Bank, Canara Bank, Syndicate Bank, Federal Bank,
HDFC Bank, AXIS Bank, ICICI Bank, Narmada Malwa Gramin Bank
24 Madurai SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS Bank, ICICI Bank
25 Tambram SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS Bank, ICICI Bank
26 Chennai SBI, Indian Bank, Indian Overseas Bank, HDFC Bank, AXIS Bank, ICICI Bank
27 Ranchi PNB, Bank Of India, United Bank of India, HDFC Bank, AXIS Bank, ICICI Bank
28 Jalpaiguri SBI, United Bank of India, UCO Bank, Central Bank of India, Uttar banga Kshetriya Gramin
Bank (UBKGB)
29 Kolkata PNB, United Bank of India, HDFC Bank, AXIS Bank, ICICI Bank
30 Guwahati SBI, HDFC Bank, AXIS Bank, ICICI Bank
31 Raipur PNB, SBI, HDFC Bank, AXIS Bank, ICICI Bank, Central Bank of India(CBI)
32 Bandra PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank, Bank of Maharashtra (BOM)
33 Thane PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank,
34 Kandivali PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank
35 Pune PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank, Bank of Maharashtra (BOM)
36 Nagpur PNB, SBI, Bank Of India, HDFC Bank, AXIS Bank, ICICI Bank
37 Ahmedabad SBI, Dena Bank, HDFC Bank
38 Surat SBI, Dena Bank, HDFC Bank, AXIS Bank, ICICI Bank
39 Vadodara SBI, Dena Bank
40 Indore PNB, SBI, HDFC Bank, AXIS Bank, ICICI Bank
140
Appendix-3(i)
LIST OF ZONAL OFFICES, REGIONAL, DISTRICT OFFICES, SPECIAL STATE OFFICES AND SERVICE
CENTRES IN EPFO
Sl. Zonal Office Regional Office Regional District Office Special State Service
No Headed by ACC Headed by Office Headed Headed By APFC Offices Centres
/ ACC (HQ) RPFC-I by RPFC-II
1. ANDHRA Guntur Ongole

PRADESH Vijayawada
(Vijaywada) Kadapa Anantapur
Kurnool
Nellore
Tirupathi
Rajamundhry Bhimavaram
Elluru
Kakinanda
Vishakapatnam Srikakulam
Vizianagaram
2. TELANGANA Hyderabad - I
(Hyderabad)
Hyderabad - II
Kukatpalli
Patancheru
Nizamabad
Karimnagar Nirmal (Adilabad)
Siddipet
Warangal Khammam Nalgonda
3. BENGALURU Bengaluru –I
(Bengaluru)
Bengaluru -II
Bommasandra - I
Bommasandra –
II
K R Puram Kolar
Peenya
RR Nagar
Tumkur
Yelahanka
4. KARNATAKA Goa Margao

(OTHER THAN
BENGALURU) & Hubli Belagavi
GOA Karwar
Mangalore
(Hubli)
Mysore Madikeri (Kodagu)
Mandya
Bellary
141
CENTRES IN EPFO
Chikamagalur Hassan
Gulbarga Bijapur
Bidar
Raichur Bagalkot
Shimoga Davanagere
Uduppi
5. BIHAR & Jamshedpur West Singhbhum
JHARKHAND (Chaibasa)
(Patna) Patna Gaya
Rohtas
Ranchi Bokaro
Deoghar
Dhanbad
Giridih
Koderma
Sahibganj
Bhagalpur Katihar
Munger
Muzaffarpur Darbhanga
6. CHENNAI & Ambattur
PUDUCHERRY Chennai - I
(Chennai) Chennai – II
Tambaram
Vellore
Puducherry
7. TAMIL NADU Coimbatore Coonor
(EXCLUDING Ooty
CHENNAI) Pollachi
Tiruppur
(Coimbatore)
Madurai Dindigul
Sivakasi
Salem Erode
Krishnagiri
Tirunelveli Thoothukudi
Trichy Cuddalore
Karur
Kumbakonam
Thanjavur
Nagercoil
8. DELHI & Dehradun Haridwar
UTTARAKHAND Delhi (East)
(Delhi) Delhi (West)
Delhi (Central)
Delhi (North)
Delhi (South)
Haldwani
9. GUJARAT Ahmedabad Bhavnagar
(Ahmedabad) Mahesana
Nadiad
Bharuch
Naroda Himmat Nagar
Rajkot Gandhidham
142
CENTRES IN EPFO
Jamnagar
Junagadh
Surendranagar
Surat
Vadodara
Vapi
Vatwa
10. HARYANA Faridabad
(Faridabad) Gurgaon - I
Gurgaon - II
Karnal Ambala
Panipat
Sonipat
Yamunanagar
Rohtak Hissar
11. KERALA & Calicut Kalpetta
LAKSHADWEEP Palakkad
(Thiruvananthapur Cochin Alappuzha
am) Thrissur
Thiruvananthapura
m
Kannur
Kollam
Kottayam Munnar
12. MADHYA Bhopal Itarsi
PRADESH & Indore Dhar
CHATTISGARH Khandwa
(Bhopal) Jabalpur Chhindwara
Satna
Raipur Bilaspur
Gwalior
Sagar
Ujjain Ratlam
13. MUMBAI-1 Bandra I
(Bandra) Bandra II
Bandra III
Bandra IV
14. MUMBAI-2 Kandivali - I
(Thane) Kandivali – II
Thane - I
Thane – II
Vashi
15. MAHARASHTRA Pune - I
(excluding Pune – II
Mumbai) Aurangabad
(Pune) Kolhapur
Nagpur Chandrapur
Nasik Ahmadnagar
Jalgaon
Solhapur
Akola Amravati
143
CENTRES IN EPFO
16. NORTH- Guwahati Bongaigaon Imphal

EASTERN Cachar (Silchar) Itanagar
REGION Tezpur Dimapur
(Guwahati)
Agartala Dharmanagar
Shillong Aizawl
Tinsukia Jorhat
17. ODISHA Bhubaneswar Baleshwar
(Bhubaneswar) (Balasore)
Cuttack
Rourkela Sambalpur
Berhampur Rayagada
Keonjhar Barbil
18. PUNJAB & Bhatinda Moga
HIMACHAL Sangrur
PRADESH Chandigarh Mandi Gobindgarh
(Chandigarh) Patiala
Jalandhar Hoshiarpur
Phagwara
Ludhiana
Shimla Kullu
Palampur
Nahan
Baddi
Amritsar Batala
19. RAJASTHAN Jaipur Ajmer
(Jaipur) Alwar
Bharatpur
Jhunjhunu
Jodhpur Bikaner
Pali
Sri Ganganagar
Udaipur Bhilwara
Kota
20 UTTAR Agra Aligarh
PRADESH Kanpur
(Kanpur) Lucknow
Meerut Muzaffarnagar Ghaziabad
Saharanpur
Noida
Varanasi
Allahabad
Bareilly Moradabad
Gorakhpur
21. WB, A&N Barrackpore
Islands & Durgapur
Sikkim Howrah Shrirampur
(Kolkata) Jalpaiguri Alipurduar
Malbazar
Jangipur
Kolkata Midnapore
Park Street
144
CENTRES IN EPFO
Siliguri Gangtok
Darjeeling
Port Blair
Total 21 100 35 114 05 04
Note : Belagavi (earlier name Belgaum) is erstwhile inspectorate. Belagavi was made Sub-Regional Office which
is yet to be opened. Hence, its status kept as District Office.
Gangtok, Imphal, Aizwal and Itanagar were functioning as Service Centres and Dimapur as District
Office. These are shown separately as they are Special State Offices.
145
Appendix-3(ii)
Average Contributing Establishments and Members (2018-19)

Zone Contributing Establishments Contributing Members
Andhra Pradesh (Vijaywada) 20,246 1,190,811
Bengaluru (Bengaluru) 28,243 4,354,155
Bihar & Jharkhand (Patna) 17,573 973,355
Chennai & Puducherry (Chennai) 29,421 3,130,133
Delhi & Uttarkhand (Delhi) 39,350 3,514,428
Gujarat (Ahmedabad) 51,113 3,096,202
Haryana (Faridabad) 27,446 2,462,964
Karnataka (Other Than Bengaluru) & Goa (Hubli) 27,346 1,456,841
Kerala & Lakshadweep (Thiruvananthapuram) 17,904 1,203,943
Madhya Pradesh & Chattisgarh (Bhopal) 31,511 1,607,329
Maharashtra (Excluding Mumbai) (Pune) 51,894 3,399,771
Mumbai I (Bandra) 13,980 3,159,059
Mumbai II (Thane) 35,387 2,938,309
North-Eastern Region (Guwahati) 10,290 413,037
Odisha (Bhubaneswar) 15,156 857,414
Punjab & Himachal Pradesh (Chandigarh) 33,395 1,505,270
Rajasthan (Jaipur) 23,523 1,164,407
Tamil Nadu (Excluding Chennai) (Coimbatore) 38,078 2,330,702
Telangana (Hyderabad) 26,816 2,901,965
Uttar Pradesh (Kanpur) 40,891 2,188,063
West Bengal, A&N Islands & Sikkim (Kolkata) 41,127 3,041,753
All India 620,690 46,889,911
146
Appendix-3(iii)
All Claims Summary (2018-19)

Settled
Net in more Closing
Type of Claim Workload Rejected within 3 within 10 within 20
Workload than 20 Total Balance
days days days
days
PF Final Settlement 7,331,479 1,337,934 5,993,545 1,197,868 3,536,684 5,134,170 627,424 5,761,594 231,951
PF Transfer 2,614,546 567,587 2,046,959 520,786 1,198,690 1,714,815 218,414 1,933,229 113,730
PF Part Withdrawal 5,296,433 1,246,243 4,050,190 1,103,856 2,650,654 3,526,446 300,661 3,827,107 223,083
Pension 515,597 174,650 340,947 21,529 92,125 191,553 132,856 324,409 16,538
Pension Withdrawal
Benefit 6,129,444 1,445,173 4,684,271 953,735 2,741,251 3,976,477 518,547 4,495,024 189,247
Insurance (EDLI) 59,032 21,305 37,727 13,138 26,790 33,444 3,501 36,945 782
All India 21,946,531 4,792,892 17,153,639 3,810,912 10,246,194 14,576,905 1,801,403 16,378,308 775,331
147
Appendix-3(iv)
All Claims (2018-19)
Settled
Net Closing
Zone Workload Rejected within 3 within 10 within 20 in more than
Workload Total Balance
days days days 20 days
Andhra Pradesh (Vijaywada) 476,529 99,069 377,460 67,179 254,186 343,503 18,795 362,298 15,162
Bengaluru (Bengaluru) 2,058,410 486,200 1,572,210 120,467 676,540 1,249,469 251,773 1,501,242 70,968
Bihar & Jharkhand (Patna) 328,918 51,789 277,129 134,086 235,426 267,513 5,262 272,775 4,354
Chennai & Puducherry (Chennai) 1,760,667 421,680 1,338,987 131,411 674,661 1,126,509 153,416 1,279,925 59,062
Delhi & Uttarkhand (Delhi) 2,311,448 710,084 1,601,364 479,316 1,149,036 1,432,053 123,023 1,555,076 46,288
Gujarat (Ahmedabad) 1,523,568 310,832 1,212,736 504,655 1,013,374 1,143,349 18,422 1,161,771 50,965
Haryana (Faridabad) 1,545,499 388,696 1,156,803 143,034 414,489 736,510 335,961 1,072,471 84,332
Karnataka (Other Than Bengaluru) & Goa (Hubli) 519,950 111,589 408,361 102,799 327,308 392,902 3,160 396,062 12,299
Kerala & Lakshadweep (Thiruvananthapuram) 582,763 118,274 464,489 69,024 296,994 441,256 11,346 452,602 11,887
148
Madhya Pradesh & Chattisgarh (Bhopal) 778,695 171,066 607,629 194,530 421,235 519,401 56,036 575,437 32,192
Maharashtra (Excluding Mumbai) (Pune) 1,485,411 265,942 1,219,469 282,158 831,779 1,133,909 40,835 1,174,744 44,725
Mumbai I (Bandra) 1,123,173 218,745 904,428 24,253 147,214 467,555 340,345 807,900 96,528
Mumbai II (Thane) 1,492,465 335,850 1,156,615 36,555 306,714 826,138 249,462 1,075,600 81,015
North-Eastern Region (Guwahati) 115,055 15,240 99,815 18,970 59,427 89,835 6,692 96,527 3,288
Odisha (Bhubaneswar) 333,037 38,803 294,234 97,151 247,711 282,225 7,217 289,442 4,792
Punjab & Himachal Pradesh (Chandigarh) 846,785 165,149 681,636 290,121 557,423 648,756 13,711 662,467 19,169
Rajasthan (Jaipur) 529,853 94,338 435,515 228,686 398,153 422,951 1,674 424,625 10,890
Tamil Nadu (Excluding Chennai) (Coimbatore) 1,056,032 212,657 843,375 118,842 527,817 785,908 24,002 809,910 33,465
Telangana (Hyderabad) 1,159,937 246,493 913,444 191,768 551,081 814,563 56,380 870,943 42,501
Uttar Pradesh (Kanpur) 1,176,082 225,410 950,672 406,297 724,047 877,969 39,709 917,678 32,994
West Bengal, A&N Islands & Sikkim (Kolkata) 742,254 104,986 637,268 169,610 431,579 574,631 44,182 618,813 18,455
All India 21,946,531 4,792,892 17,153,639 3,810,912 10,246,194 14,576,905 1,801,403 16,378,308 775,331
Appendix-3(v)
PF Final Settlement Claims (2018-19)

Settled
Net
Workload Rejected within 3 within 10 within 20 in more than Closing
Zone Workload Total
days days days 20 days Balance
Bengaluru (Bengaluru) 653,177 118,177 535,000 35,950 232,512 428,997 85,366 514,363 20,637
Chennai & Puducherry (Chennai) 516,900 119,132 397,768 29,585 182,465 332,252 50,350 382,602 15,166
Delhi & Uttarkhand (Delhi) 744,613 204,827 539,786 130,332 373,697 482,271 41,574 523,845 15,941
Gujarat (Ahmedabad) 543,875 89,396 454,479 174,150 377,333 431,495 5,739 437,234 17,245
Haryana (Faridabad) 566,304 111,790 454,514 49,924 156,744 284,133 143,568 427,701 26,813
Karnataka (Other Than Bengaluru) & Goa (Hubli) 197,998 32,756 165,242 40,608 134,757 160,532 598 161,130 4,112
149
Maharashtra (Excluding Mumbai) (Pune) 526,467 73,813 452,654 86,170 301,210 427,509 11,395 438,904 13,750
Mumbai I (Bandra) 322,176 55,028 267,148 3,882 33,386 133,457 110,805 244,262 22,886
Mumbai II (Thane) 491,841 95,353 396,488 11,239 103,763 284,600 88,608 373,208 23,280
Odisha (Bhubaneswar) 108,079 10,273 97,806 25,136 80,860 95,289 962 96,251 1,555
Rajasthan (Jaipur) 188,770 26,247 162,523 76,041 146,643 157,976 269 158,245 4,278
Tamil Nadu (Excluding Chennai) (Coimbatore) 388,032 62,880 325,152 38,875 195,789 307,609 6,675 314,284 10,868
Telangana (Hyderabad) 352,171 65,016 287,155 54,541 171,292 261,450 15,082 276,532 10,623
Uttar Pradesh (Kanpur) 395,397 65,114 330,283 128,745 247,146 305,988 14,661 320,649 9,634
All India 7,331,479 1,337,934 5,993,545 1,197,868 3,536,684 5,134,170 627,424 5,761,594 231,951
Appendix-3(vi)
PF Transfer Claims (2018-19)

Settled
Net
Zone Workload Total
Bihar & Jharkhand (Patna) 26,195 4,853 21,342 10,161 17,394 20,411 227 20,638 704
Kerala & Lakshadweep (Thiruvananthapuram) 47,508 11,041 36,467 7,082 25,032 34,384 739 35,123 1,344
150
Mumbai I (Bandra) 210,609 43,290 167,319 6,343 28,994 85,841 61,548 147,389 19,930
Mumbai II (Thane) 216,245 41,791 174,454 6,342 47,853 129,518 31,971 161,489 12,965
North-Eastern Region (Guwahati) 4,875 995 3,880 685 2,063 3,368 274 3,642 238
Odisha (Bhubaneswar) 25,988 4,412 21,576 6,643 17,398 20,577 329 20,906 670
Tamil Nadu (Excluding Chennai) (Coimbatore) 81,023 16,484 64,539 13,616 43,434 60,688 709 61,397 3,142
All India 2,614,546 567,587 2,046,959 520,786 1,198,690 1,714,815 218,414 1,933,229 113,730
Appendix-3(vii)
PF Part Withdrawal Claims (2018-19)

Settled
Net
Zone Workload Total
Kerala & Lakshadweep (Thiruvananthapuram) 164,797 23,357 141,440 28,645 105,476 137,047 767 137,814 3,626
151
Mumbai I (Bandra) 250,064 44,899 205,165 10,847 55,933 120,982 54,271 175,253 29,912
Mumbai II (Thane) 353,061 88,600 264,461 10,459 76,088 189,264 50,541 239,805 24,656
North-Eastern Region (Guwahati) 25,199 2,410 22,789 7,182 16,252 21,459 770 22,229 560
Tamil Nadu (Excluding Chennai) (Coimbatore) 217,604 41,932 175,672 36,807 132,752 165,873 978 166,851 8,821
All India 5,296,433 1,246,243 4,050,190 1,103,856 2,650,654 3,526,446 300,661 3,827,107 223,083
Appendix-3(viii)
Pension Claims (2018-19)

Settled
Net
Zone Workload Total
Andhra Pradesh (Vijaywada) 14,749 6,374 8,375 69 763 3,032 4,898 7,930 445
Bengaluru (Bengaluru) 17,705 8,129 9,576 137 1,248 3,687 5,333 9,020 556
Bihar & Jharkhand (Patna) 11,770 2,354 9,416 1,855 5,801 8,209 1,129 9,338 78
Chennai & Puducherry (Chennai) 24,665 9,572 15,093 44 845 3,568 10,880 14,448 645
Delhi & Uttarkhand (Delhi) 32,860 13,495 19,365 711 4,386 8,622 10,287 18,909 456
Gujarat (Ahmedabad) 25,719 6,665 19,054 2,634 8,899 14,642 4,001 18,643 411
Haryana (Faridabad) 10,619 2,832 7,787 346 2,112 4,099 3,069 7,168 619
Karnataka (Other Than Bengaluru) & Goa (Hubli) 28,417 10,687 17,730 1,366 8,903 16,044 1,360 17,404 326
Kerala & Lakshadweep (Thiruvananthapuram) 31,175 13,731 17,444 336 3,727 13,488 3,143 16,631 813
Madhya Pradesh & Chattisgarh (Bhopal) 19,649 6,782 12,867 1,408 5,175 8,778 3,420 12,198 669
152
Maharashtra (Excluding Mumbai) (Pune) 43,575 14,718 28,857 844 4,276 13,848 13,648 27,496 1,361
Mumbai I (Bandra) 27,147 7,121 20,026 55 1,021 4,852 11,938 16,790 3,236
Mumbai II (Thane) 22,073 10,916 11,157 59 590 3,000 6,361 9,361 1,796
North-Eastern Region (Guwahati) 4,150 1,153 2,997 60 515 1,323 1,482 2,805 192
Odisha (Bhubaneswar) 12,649 3,157 9,492 317 2,682 4,561 4,818 9,379 113
Punjab & Himachal Pradesh (Chandigarh) 14,460 4,515 9,945 587 3,210 6,122 3,233 9,355 590
Rajasthan (Jaipur) 11,309 3,396 7,913 1,356 4,320 7,009 759 7,768 145
Tamil Nadu (Excluding Chennai) (Coimbatore) 41,093 17,809 23,284 185 2,633 12,469 9,413 21,882 1,402
Telangana (Hyderabad) 43,427 13,376 30,051 996 5,190 11,486 17,416 28,902 1,149
Uttar Pradesh (Kanpur) 28,956 8,432 20,524 1,461 6,567 13,026 6,852 19,878 646
West Bengal, A&N Islands & Sikkim (Kolkata) 49,430 9,436 39,994 6,703 19,262 29,688 9,416 39,104 890
All India 515,597 174,650 340,947 21,529 92,125 191,553 132,856 324,409 16,538
Appendix-3(ix)
Pension Withdrawal Benefit Claims (2018-19)

Settled
Net
Zone Workload Total
Bihar & Jharkhand (Patna) 85,347 15,464 69,883 35,563 60,818 67,681 1,504 69,185 698
153
Mumbai I (Bandra) 311,177 68,112 243,065 3,068 27,266 121,247 101,398 222,645 20,420
Mumbai II (Thane) 407,052 98,504 308,548 8,288 77,721 218,594 71,689 290,283 18,265
Tamil Nadu (Excluding Chennai) (Coimbatore) 323,688 71,243 252,445 28,642 151,410 237,077 6,195 243,272 9,173
All India 6,129,444 1,445,173 4,684,271 953,735 2,741,251 3,976,477 518,547 4,495,024 189,247
Appendix-3(x)
Insurance (EDLI) Claims (2018-19)

Settled
Net
Workload Rejected within 10 within 20 in more than Closing
Zone Workload within 3 Total
days days 20 days Balance
days
Andhra Pradesh (Vijaywada) 2,857 1,109 1,748 464 1,299 1,659 67 1,726 22
Bengaluru (Bengaluru) 2,767 1,063 1,704 189 799 1,293 360 1,653 51
Bihar & Jharkhand (Patna) 1,129 270 859 480 739 842 15 857 2
Chennai & Puducherry (Chennai) 3,477 1,536 1,941 242 825 1,318 603 1,921 20
Delhi & Uttarkhand (Delhi) 4,718 2,496 2,222 293 999 1,618 531 2,149 73
Gujarat (Ahmedabad) 2,722 548 2,174 1,417 2,043 2,133 33 2,166 8
Haryana (Faridabad) 1,954 618 1,336 243 740 1,091 214 1,305 31
Karnataka (Other Than Bengaluru) & Goa (Hubli) 2,761 1,143 1,618 801 1,499 1,584 8 1,592 26
Kerala & Lakshadweep (Thiruvananthapuram) 2,428 1,132 1,296 500 1,032 1,264 19 1,283 13
Madhya Pradesh & Chattisgarh (Bhopal) 2,520 736 1,784 1,064 1,596 1,738 30 1,768 16
154
Maharashtra (Excluding Mumbai) (Pune) 3,963 875 3,088 1,445 2,649 2,944 93 3,037 51
Mumbai I (Bandra) 2,000 295 1,705 58 614 1,176 385 1,561 144
Mumbai II (Thane) 2,193 686 1,507 168 699 1,162 292 1,454 53
North-Eastern Region (Guwahati) 664 207 457 191 390 431 20 451 6
Odisha (Bhubaneswar) 1,477 483 994 290 762 946 41 987 7
Punjab & Himachal Pradesh (Chandigarh) 2,396 603 1,793 780 1,429 1,689 75 1,764 29
Rajasthan (Jaipur) 1,444 578 866 408 750 834 19 853 13
Tamil Nadu (Excluding Chennai) (Coimbatore) 4,592 2,309 2,283 717 1,799 2,192 32 2,224 59
Telangana (Hyderabad) 4,357 2,248 2,109 624 1,312 1,764 266 2,030 79
Uttar Pradesh (Kanpur) 3,984 1,267 2,717 819 1,750 2,356 307 2,663 54
West Bengal, A&N Islands & Sikkim (Kolkata) 4,629 1,103 3,526 1,945 3,065 3,410 91 3,501 25
All India 59,032 21,305 37,727 13,138 26,790 33,444 3,501 36,945 782
Appendix-3(xi)
Annual Accounts (Unexempted) Updation

Active Settled Inoperative
Member Member Member
Member Member Member Member Member Member
Active Settled Inoperative Accounts Accounts Accounts
Accounts Accounts Accounts Accounts Accounts Accounts Accounts
Zone Member Member Member with with with
updated with with with with with Pending
Accounts Accounts Accounts Balance 1- Balance 101- Balance
Balance Balance Balance Balance <=0 Balance >1000 for Update
100 500 501-1000
<=0 <=0 <=0
Andhra Pradesh (Vijaywada) 4,182,429 3,920,632 11,708 247,196 164,952 14,601 359 177,173 168,201 507,763 429,705 2,899,587 99,143
Bengaluru (Bengaluru) 18,514,626 17,478,190 45,720 1,010,438 626,024 25,998 259 672,262 628,717 2,133,655 2,106,248 12,973,744 194,046
Bihar & Jharkhand (Patna) 3,349,972 3,165,869 8,658 162,339 94,223 21,764 481 103,362 148,190 406,511 339,017 2,352,892 80,273
Chennai & Puducherry (Chennai) 14,890,425 14,181,204 18,889 665,832 455,176 43,389 335 474,400 647,298 1,859,617 1,676,898 10,232,212 112,299
Delhi & Uttarkhand (Delhi) 19,117,072 18,264,016 44,429 821,028 555,865 32,028 389 600,704 803,413 2,261,651 2,185,952 13,265,352 597,039
Gujarat (Ahmedabad) 15,815,390 15,104,007 33,090 678,061 457,783 33,322 635 491,673 666,937 2,044,844 1,886,087 10,725,849 203,939
Haryana (Faridabad) 14,785,090 13,973,735 74,485 791,307 522,778 20,048 244 597,540 1,085,063 2,127,088 1,853,100 9,122,299 890,387
Karnataka (Other Than Bengaluru)
& Goa (Hubli) 5,502,907 5,168,666 16,629 310,792 200,151 23,449 204 216,984 351,544 757,316 645,044 3,532,019 37,666
(Thiruvananthapuram) 3,376,889 3,117,103 13,567 226,667 157,737 33,119 528 171,832 126,815 278,925 246,224 2,553,093 80,745
155
Madhya Pradesh & Chattisgarh
(Bhopal) 6,482,192 6,114,022 23,228 345,698 231,161 22,472 360 254,749 334,251 809,451 677,992 4,405,749 213,002
Maharashtra (Excluding Mumbai)
(Pune) 15,732,626 14,825,637 49,104 852,113 545,101 54,876 906 595,457 929,160 2,288,684 1,884,402 10,034,923 345,276
Mumbai I (Bandra) 10,360,638 9,882,406 35,037 462,175 341,066 16,057 317 376,420 226,667 910,498 1,084,987 7,762,066 535,785
Mumbai II (Thane) 12,496,482 11,794,785 96,286 677,958 430,094 23,739 461 526,841 424,947 1,313,478 1,289,011 8,942,205 1,144,455
North-Eastern Region (Guwahati) 1,070,886 1,000,659 6,608 63,838 34,992 6,389 83 41,683 45,444 131,524 90,820 761,415 43,235
Odisha (Bhubaneswar) 3,177,513 3,000,408 8,012 160,283 96,688 16,822 232 104,932 117,630 441,513 352,273 2,161,165 49,445
Punjab & Himachal Pradesh
(Chandigarh) 8,090,608 7,624,265 14,872 443,069 293,171 23,274 498 308,651 451,412 1,021,326 946,109 5,363,110 124,293
Rajasthan (Jaipur) 5,375,618 5,133,205 25,438 231,391 165,690 11,022 330 191,484 286,216 782,321 677,391 3,438,206 24,660
Tamil Nadu (Excluding Chennai)
(Coimbatore) 10,626,276 10,068,032 21,716 510,094 366,540 48,150 479 388,735 690,153 1,583,470 1,216,859 6,747,059 178,391
Telangana (Hyderabad) 11,386,177 10,791,556 21,123 567,238 343,692 27,383 390 365,206 407,390 1,270,271 1,194,775 8,148,535 78,185
Uttar Pradesh (Kanpur) 9,159,294 8,599,999 28,501 532,094 334,570 27,201 809 364,175 430,420 1,142,795 1,003,553 6,218,351 355,301
West Bengal, A&N Islands & Sikkim
(Kolkata) 8,616,950 8,100,041 28,710 463,447 259,127 53,462 1,216 289,069 337,217 1,102,972 922,355 5,965,337 363,441
All India 202,110,060 191,308,437 625,810 10,223,058 6,676,581 578,565 9,515 7,313,332 9,307,085 25,175,673 22,708,802 137,605,168 5,751,006
Appendix-3(xii)
SUMMARY OF STATISTICAL ABSTRACT (2018-19)

A. SERVICE AREA
ALL CLAIMS
(In Lac.)
NET WORKLOAD 59.94
CLAIMS SETTLED 57.62

FINAL SETTLEMENT
CLAIMS PENDING 2.32
NET WORKLOAD 40.50

PROVIDENT FUND CLAIMS
PARTIAL WITHDRAWAL
CLAIMS PENDING 2.23
NET WORKLOAD 20.47

TRANSFER CASES
CLAIMS PENDING 1.14
NET WORKLOAD 120.91

TOTAL
CLAIMS PENDING 5.69
NET WORKLOAD 3.41
CLAIMS SETTLED 3.24

MONTHLY PENSION
CLAIMS PENDING 0.17
NET WORKLOAD 46.84
OTHER THAN MONTHLY CLAIMS SETTLED 44.95

PENSION CLAIMS
PENSION
CLAIMS PENDING 1.89
NET WORKLOAD 50.25

TOTAL
CLAIMS PENDING 2.06
NET WORKLOAD 0.38
CLAIMS SETTLED 0.37

INSURANCE CLAIMS
CLAIMS PENDING 0.01
NET WORKLOAD 171.54

GRAND TOTAL
CLAIMS PENDING 7.76
156
ANNUAL STATEMENT OF ACCOUNTS (In lac)
YEAR UPDATED DURING THE YEAR PENDING AT THE END OF YEAR

2018-19 2021.10 57.51
DISPOSAL OF PUBLIC GRIEVANCES
PARTICULARS 2018-19
Opening Balance 3,272
Received during the year 6,45,040
Total Grievances 6,48,312
Disposed off during the year 6,43,097
Balance at the end of year 5,215
Percentage of disposal 99.19
ESTABLISHMENTS AND MEMBERS
MEMBERS YEAR ON YEAR GROWTH (%)

YEAR ESTABLISHMENTS (In lac) ESTABLISHMENTS MEMBERS
2018-19 12,34,282 2291.94 9.07 8.72
B. REVENUE STATEMENTS
CONTRIBUTION COLLECTED (During the year)
SCHEME 2018-19
(Rs. in cr.)
Provident Fund
Exempted 14,304.79
Unexempted 1,05,804.25
Total 1,20,109.04
Pension Fund
Employee’s / Employer’s Share 40,259.74
Government’s Share 6,401.90
Total 46,661.64
Insurance Fund
Employer’s Share 1,942.56
Total 1,942.56
Grand Total 1,68,713.24
157
PAYMENTS MADE (UNEXEMPTED)
2018-19
(During the year) (Rs. in cr.)
Provident Fund 61,558.83
Pension Fund 18,843.75
Insurance Fund 777.69
Total 81,180.27
ADMINISTRATION ACCOUNT (EPF SCHEME) (Rs. in cr.)
YEAR INCOME EXPENDITURE BALANCE
2018-19 5,326.59 3,541.16 1,785.43
C. COMPLIANCE ACTION
ASSESSMENTS DURING THE YEAR
2018-19
PARTICULARS
UNDER SECTION 7A UNDER SECTION 14B Total
Workload 33042 129551 162593

Disposed 14305 97122 111427
Pending 18737 32429 51166
ARREARS TO BE RECOVERED (Rs. in Cr.)

2018-19
TYPE OF DUES
Workload Realised Closing Balance
a. Provident Fund 6116.84 1529.06 4587.78
b. EPF Admn. & Inspection Charges 468.51 93.09 375.42
c. Pension Fund 3050.73 730.67 2320.06
d. Insurance Fund 284.02 61.17 222.85
e. EDLI Admn. & Inspection Charges 10.33 2.95 7.38
f. TOTAL ( a to e) 9930.43 2416.94 7513.48
g. Penal Damages and Interest 3940.45 853.93 3086.52
h. Exempted Sector 2465.27 1056.50 1408.77

GRAND TOTAL (f & h) 12395.70 3473.44 8922.25
158
D. MANPOWER
GROUP STATUS 2018-19

SANCTIONED 1466
IN-POSITION 934
GROUP A
SHORTFALL 532
SANCTIONED 7698
IN-POSITION 3610
GROUP B
SHORTFALL 4088
SANCTIONED 14913
GROUP C IN-POSITION 10796

(including erstwhile Group D)
SHORTFALL 4117
SANCTIONED 24077
TOTAL IN-POSITION 15340
SHORTFALL 8737
159
Appendix-4 (i)
Assessed Arrears under EPF Scheme in Unexempted Sector as on 31.03.2019 (Rs. in cr.)
Workload Collection made Closing Balance
EPF EPF EPF
Zone EPF Admin. EPF Admin. EPF Admin.
Total Total Total
Dues & Insp. Dues & Insp. Dues & Insp.
Charges Charges Charges
Andhra Pradesh
(Vijaywada) 128.94 9.63 138.57 29.04 1.88 30.92 99.90 7.75 107.65
Bengaluru (Bengaluru) 439.69 33.20 472.89 133.72 8.87 142.60 305.97 24.32 330.29
Bihar & Jharkhand (Patna) 130.64 9.58 140.22 49.85 2.58 52.42 80.80 7.00 87.80
Chennai &Puducherry
(Chennai) 452.48 27.59 480.07 142.31 7.58 149.89 310.17 20.01 330.18
Delhi &Uttarkhand (Delhi) 639.20 35.95 675.15 90.30 5.14 95.44 548.90 30.81 579.71
Gujarat (Ahmedabad) 136.00 11.43 147.42 48.29 3.21 51.50 87.70 8.22 95.92
Haryana (Faridabad) 141.93 12.61 154.53 39.93 2.89 42.82 101.99 9.71 111.71
Karnataka (Other Than
Bengaluru) & Goa (Hubli) 159.90 11.09 170.99 61.13 3.98 65.11 98.77 7.11 105.88
(Thiruvananthapuram) 363.80 24.81 388.61 83.21 4.28 87.49 280.59 20.53 301.12
Madhya Pradesh
&Chattisgarh (Bhopal) 329.29 23.02 352.31 115.76 6.74 122.50 213.53 16.28 229.81
Maharashtra (Excluding
Mumbai) (Pune) 667.14 31.77 698.91 74.35 5.03 79.38 592.79 26.74 619.53
Mumbai I (Bandra) 200.41 70.49 270.90 38.88 2.49 41.38 161.53 68.00 229.52
Mumbai II (Thane) 187.76 13.74 201.51 60.98 4.67 65.65 126.79 9.07 135.86
(Guwahati) 48.99 3.01 52.00 18.74 0.95 19.69 30.25 2.06 32.31
Odisha (Bhubaneswar) 464.66 32.64 497.30 39.02 1.97 40.99 425.64 30.67 456.31
Punjab & Himachal
Pradesh (Chandigarh) 160.15 12.41 172.55 56.80 3.59 60.39 103.35 8.81 112.16
Rajasthan (Jaipur) 66.37 5.42 71.79 24.04 1.58 25.62 42.33 3.85 46.17
Chennai) (Coimbatore) 273.53 20.49 294.02 76.46 5.02 81.48 197.07 15.47 212.54
Telangana (Hyderabad) 503.57 39.36 542.93 230.97 14.31 245.29 272.60 25.05 297.65
Uttar Pradesh (Kanpur) 262.95 17.06 280.01 54.37 2.40 56.77 208.58 14.66 223.24
West Bengal, A&N Islands
& Sikkim (Kolkata) 359.44 23.21 382.66 60.90 3.93 64.83 298.54 19.28 317.83
All India 6116.84 468.51 6585.35 1529.06 93.09 1622.16 4587.78 375.42 4963.19
160
Appendix -4(ii)
Assessed Arrears under EPS 95 in Unexempted Sector as on 31.03.2019 (Rs. in cr.)

Zone Workload Collection made Closing Balance
Andhra Pradesh (Vijaywada) 84.19 17.83 66.36

Bengaluru (Bengaluru) 229.02 64.77 164.25
Bihar & Jharkhand (Patna) 83.34 17.93 65.40
Chennai &Puducherry (Chennai) 213.00 65.19 147.81
Delhi &Uttarkhand (Delhi) 318.67 45.05 273.62
Gujarat (Ahmedabad) 80.99 24.86 56.13
Haryana (Faridabad) 78.51 20.55 57.96
Karnataka (Other Than Bengaluru) & Goa (Hubli) 79.53 30.59 48.94
Kerala & Lakshadweep (Thiruvananthapuram) 188.36 39.16 149.20
Madhya Pradesh &Chattisgarh (Bhopal) 185.27 55.07 130.20
Maharashtra (Excluding Mumbai) (Pune) 235.96 36.63 199.33
Mumbai I (Bandra) 68.96 17.97 50.99
Mumbai II (Thane) 99.30 38.10 61.20
North-Eastern Region (Guwahati) 24.09 7.52 16.57
Odisha (Bhubaneswar) 252.92 21.69 231.22
Punjab & Himachal Pradesh (Chandigarh) 83.63 28.52 55.10
Rajasthan (Jaipur) 32.78 11.08 21.70
Tamil Nadu (Excluding Chennai) (Coimbatore) 154.55 39.14 115.41
Telangana (Hyderabad) 226.63 95.84 130.79
Uttar Pradesh (Kanpur) 141.99 24.55 117.45
West Bengal, A&N Islands & Sikkim (Kolkata) 189.05 28.62 160.43
All India 3050.73 730.67 2320.06
161
Appendix-4(iii)
Assessed Arrears under EDLI Scheme in Unexempted Sector as on 31.03.2019 (Rs. in Cr.)
Workload Collection made Closing Balance
EDLI EDLI EDLI

Zone EDLI Admin. EDLI Admin. EDLI Admin.
Total Total Total
Dues & Insp. Dues & Insp. Dues & Insp.
Charges Charges Charges
Andhra Pradesh
(Vijaywada) 5.02 0.29 5.31 1.70 0.11 1.81 3.32 0.18 3.50
Bengaluru (Bengaluru) 18.87 0.46 19.33 7.42 0.27 7.68 11.45 0.20 11.65
Bihar & Jharkhand (Patna) 6.03 0.35 6.38 1.39 0.07 1.46 4.64 0.28 4.92
Chennai &Puducherry
(Chennai) 28.28 1.37 29.65 4.23 0.21 4.44 24.05 1.16 25.21
Delhi &Uttarkhand (Delhi) 26.34 0.63 26.97 3.35 0.12 3.46 22.99 0.52 23.51
Gujarat (Ahmedabad) 5.96 0.28 6.24 2.14 0.12 2.26 3.82 0.17 3.98
Haryana (Faridabad) 8.69 0.42 9.11 2.15 0.07 2.23 6.54 0.35 6.89
Bengaluru) & Goa (Hubli) 5.41 0.44 5.85 2.00 0.25 2.25 3.41 0.19 3.60
(Thiruvananthapuram) 11.53 0.51 12.04 2.33 0.13 2.46 9.20 0.38 9.58
Madhya Pradesh
&Chattisgarh (Bhopal) 12.21 0.46 12.67 3.20 0.17 3.37 9.01 0.29 9.30
Mumbai) (Pune) 29.24 0.96 30.20 8.22 0.25 8.46 21.03 0.71 21.74
Mumbai I (Bandra) 25.67 0.13 25.80 1.94 0.03 1.98 23.73 0.10 23.83
Mumbai II (Thane) 7.34 0.17 7.51 2.29 0.07 2.36 5.05 0.10 5.15
(Guwahati) 1.54 0.07 1.60 0.46 0.02 0.48 1.08 0.04 1.12
Odisha (Bhubaneswar) 15.97 0.31 16.28 1.37 0.03 1.40 14.60 0.28 14.88
Punjab & Himachal
Pradesh (Chandigarh) 12.52 0.57 13.09 2.90 0.27 3.17 9.62 0.30 9.92
Rajasthan (Jaipur) 1.88 0.32 2.19 0.63 0.13 0.76 1.24 0.19 1.43
Chennai) (Coimbatore) 10.98 0.60 11.58 2.92 0.25 3.17 8.06 0.35 8.41
Telangana (Hyderabad) 23.16 0.58 23.75 4.28 0.19 4.47 18.89 0.40 19.28
Uttar Pradesh (Kanpur) 13.61 0.73 14.34 4.52 0.08 4.61 9.09 0.65 9.74
West Bengal, A&N Islands
& Sikkim (Kolkata) 13.78 0.67 14.45 1.74 0.12 1.86 12.04 0.55 12.59
All India 284.02 10.33 294.35 61.17 2.95 64.12 222.85 7.38 230.23
162
Appendix – 4(iv)
Breakup of Arrears in Public, Private and Cooperative Sector (Unexempted) as on 31.03.2019 (All
Three Scheme)
Zone Public Sector Private Sector Cooperative Sector Total Demand
Andhra Pradesh (Vijaywada) 27.06 149.11 1.34 177.50

Bengaluru (Bengaluru) 151.15 354.84 0.20 506.20
Bihar & Jharkhand (Patna) 17.62 139.64 0.86 158.12
Chennai &Puducherry (Chennai) 66.82 416.38 20.01 503.21
Delhi &Uttarkhand (Delhi) 113.21 763.63 0.00 876.84
Gujarat (Ahmedabad) 8.21 147.62 0.21 156.04
Haryana (Faridabad) 0.09 174.38 2.08 176.56
Karnataka (Other Than Bengaluru) & Goa
(Hubli) 22.04 110.79 25.59 158.42
Kerala & Lakshadweep (Thiruvananthapuram) 70.42 350.70 38.78 459.90
Madhya Pradesh &Chattisgarh (Bhopal) 169.40 199.24 0.67 369.31
Maharashtra (Excluding Mumbai) (Pune) 36.07 662.00 142.53 840.60
Mumbai I (Bandra) 121.04 183.30 0.00 304.34
Mumbai II (Thane) 0.00 202.21 0.00 202.21
North-Eastern Region (Guwahati) 21.88 27.26 0.86 50.00
Odisha (Bhubaneswar) 583.28 83.25 35.87 702.41
Punjab & Himachal Pradesh (Chandigarh) 48.38 128.43 0.37 177.18
Rajasthan (Jaipur) 0.89 67.99 0.43 69.31
Tamil Nadu (Excluding Chennai) (Coimbatore) 33.69 283.80 18.87 336.36
Telangana (Hyderabad) 14.65 432.28 0.79 447.72
Uttar Pradesh (Kanpur) 70.94 258.76 20.72 350.42
West Bengal, A&N Islands & Sikkim (Kolkata) 44.19 445.94 0.71 490.85
All India 1621.04 5581.55 310.89 7513.48
163
Appendix – 4(v)
Summary of Defaulting Unexempted Establishment with dues of Rs. 50 lakhs and above as on
31.03.2019
No. of Defaulting
Amount of default (Rs. in cr.)
Zone Establishments
Andhra Pradesh (Vijaywada) 36 54.73

Bengaluru (Bengaluru) 102 417.87
Bihar & Jharkhand (Patna) 23 39.11
Chennai &Puducherry (Chennai) 134 302.60
Delhi &Uttarkhand (Delhi) 108 589.82
Gujarat (Ahmedabad) 47 72.21
Haryana (Faridabad) 42 74.03
Karnataka (Other Than Bengaluru) & Goa (Hubli) 43 81.50
Kerala & Lakshadweep (Thiruvananthapuram) 121 248.00
Madhya Pradesh &Chattisgarh (Bhopal) 52 203.35
Maharashtra (Excluding Mumbai) (Pune) 152 646.93
Mumbai I (Bandra) 49 182.54
Mumbai II (Thane) 30 73.43
North-Eastern Region (Guwahati) 11 31.12
Odisha (Bhubaneswar) 42 630.53
Punjab & Himachal Pradesh (Chandigarh) 43 105.14
Rajasthan (Jaipur) 21 27.38
Tamil Nadu (Excluding Chennai) (Coimbatore) 91 132.72
Telangana (Hyderabad) 23 29.53
Uttar Pradesh (Kanpur) 102 249.14
West Bengal, A&N Islands & Sikkim (Kolkata) 145 352.94
All India 1417 4544.63
164
Appendix – 4(vi)
Summary of Defaulting Exempted Establishment with dues of Rs. 50 lakhs and above as on
31.03.2019
No. of Defaulting Amount of default (Rs. in cr.)
Zone
Establishments
Andhra Pradesh (Vijaywada) 1 14.33

Bengaluru (Bengaluru) 6 42.95
Bihar & Jharkhand (Patna) 5 139.79
Chennai &Puducherry (Chennai) 2 10.52
Delhi &Uttarkhand (Delhi) 7 231.88
Gujarat (Ahmedabad) 6 16.70
Haryana (Faridabad) 1 3.92
Karnataka (Other Than Bengaluru) & Goa (Hubli) 0 0.00
Kerala & Lakshadweep (Thiruvananthapuram) 2 3.18
Madhya Pradesh &Chattisgarh (Bhopal) 5 15.64
Maharashtra (Excluding Mumbai) (Pune) 5 49.63
Mumbai I (Bandra) 6 15.45
Mumbai II (Thane) 2 1.63
North-Eastern Region (Guwahati) 0 0.00
Odisha (Bhubaneswar) 2 2.53
Punjab & Himachal Pradesh (Chandigarh) 2 1.59
Rajasthan (Jaipur) 2 2.25
Tamil Nadu (Excluding Chennai) (Coimbatore) 1 0.51
Telangana (Hyderabad) 3 15.58
Uttar Pradesh (Kanpur) 7 11.70
West Bengal, A&N Islands & Sikkim (Kolkata) 44 170.96
All India 109 750.73
165
Appendix – 4(vii)
Initiation and disposal of Assessment Cases under Section 7A of the Act during 2018-19
Cases for Cases Cases
Disposal Cases pending
disposal as initiated Total disposed by
in terms as on
Zone on during the Workload issue of
of % 31.03.2019
01.04.2018 year final orders
Andhra Pradesh (Vijaywada) 216 156 372 210 56.45 162

Bengaluru (Bengaluru) 526 682 1208 669 55.38 539
Bihar & Jharkhand (Patna) 1189 388 1577 472 29.93 1105
Chennai &Puducherry (Chennai) 1328 2934 4262 1641 38.50 2621
Delhi &Uttarkhand (Delhi) 810 533 1343 558 41.55 785
Gujarat (Ahmedabad) 1427 658 2085 768 36.83 1317
Haryana (Faridabad) 396 330 726 240 33.06 486
Karnataka (Other Than Bengaluru)
& Goa (Hubli) 983 484 1467 948 64.62 519
(Thiruvananthapuram) 339 786 1125 847 75.29 278
Madhya Pradesh &Chattisgarh
(Bhopal) 1532 895 2427 1160 47.80 1267
Maharashtra (Excluding Mumbai)
(Pune) 1879 640 2519 836 33.19 1683
Mumbai I (Bandra) 450 47 497 105 21.13 392
Mumbai II (Thane) 968 161 1129 300 26.57 829
North-Eastern Region (Guwahati) 150 48 198 110 55.56 88
Odisha (Bhubaneswar) 188 94 282 154 54.61 128
(Chandigarh) 1868 1159 3027 1600 52.86 1427
Rajasthan (Jaipur) 612 194 806 317 39.33 489
(Coimbatore) 319 1154 1473 807 54.79 666
Telangana (Hyderabad) 1646 803 2449 1051 42.92 1398
Uttar Pradesh (Kanpur) 1974 949 2923 1026 35.10 1897
West Bengal, A&N Islands &
Sikkim (Kolkata) 564 583 1147 486 42.37 661
All India 19364 13678 33042 14305 43.29 18737
166
Appendix – 4(viii)
Periodicity of Pending 7A Cases

Periodicity As on 31.03.2019 As on 31.03.2018
Less than Six Months 5444 3712
Six Months to One Year 3689 2689
One Year to Three Years 5327 9527
Over Three Years 4277 3939
Total 18737 19867
167
Appendix – 4(ix)
Levy of Interest u/s 7Q in respect of all three Schemes (Unexempted) as on 31.03.2019 (Rs. in cr.)
Collection made % of Collection Closing Balance
Total Workload
Zone during the year made as on 31.03.2019

(Hubli) 38.80 18.42 47.48 20.37
Mumbai I (Bandra) 54.54 11.64 21.35 42.90
Mumbai II (Thane) 52.04 28.59 54.94 23.45
All India 1552.05 394.05 25.39 1157.99
168
Appendix – 4(x)
Cases of Levy of Damages u/s 14B (Unexempted) 2018-19

Cases disposed Cases pending
Disposal in
Total Workload by issue of final as on
Zone terms of %
orders 31.03.2018
Andhra Pradesh (Vijaywada) 2093 1633 78.02 460

Bengaluru (Bengaluru) 11014 6280 57.02 4734
Bihar & Jharkhand (Patna) 4095 3175 77.53 920
Chennai &Puducherry (Chennai) 19484 17479 89.71 2005
Delhi &Uttarkhand (Delhi) 6896 4067 58.98 2829
Gujarat (Ahmedabad) 4832 3824 79.14 1008

Haryana (Faridabad) 893 624 69.88 269
Karnataka (Other Than Bengaluru) & Goa (Hubli) 8592 7976 92.83 616
Kerala & Lakshadweep (Thiruvananthapuram) 7176 4716 65.72 2460
Madhya Pradesh &Chattisgarh (Bhopal) 8860 4965 56.04 3895
Maharashtra (Excluding Mumbai) (Pune) 6358 4189 65.89 2169
Mumbai I (Bandra) 3017 1207 40.01 1810
Mumbai II (Thane) 4571 1358 29.71 3213
North-Eastern Region (Guwahati) 784 360 45.92 424
Odisha (Bhubaneswar) 2627 1621 61.71 1006
Punjab & Himachal Pradesh (Chandigarh) 6733 5141 76.36 1592
Rajasthan (Jaipur) 2706 2143 79.19 563
Tamil Nadu (Excluding Chennai) (Coimbatore) 20197 19635 97.22 562
Telangana (Hyderabad) 3282 2813 85.71 469
Uttar Pradesh (Kanpur) 1753 1471 83.91 282
West Bengal, A&N Islands & Sikkim (Kolkata) 3588 2445 68.14 1143
All India 129551 97122 74.97 32429
169
Appendix – 4(xi)
Levy of damages u/s 14B in respect of all three Schemes (Unexempted) as on 31.03.2019 (Rs. in cr.)
% of Closing
Collection made
Total Workload Collection Balance as
Zone during the year
made on 31.03.2019

Karnataka (Other Than Bengaluru) & Goa (Hubli) 68.13 20.26 29.73 47.88
Mumbai I (Bandra) 116.15 15.72 13.54 100.43
Mumbai II (Thane) 93.74 12.87 13.73 80.87
All India 2388.40 459.88 19.25 1928.53
170
Appendix – 4(xii)
Status of Attachment/Sale of Property/Arrest of Defaulters - Unexempted as on 31.03.2019
Type of Coercive Action No. of Cases Amount Recovered (in Rs. lakhs)
Bank Accounts Attached 30363 307.45
Movable Property Attached 81 0.10
Immovable Property Attached 94 5.79
Arrest of Defaulters 24 0.77
Public Auctions of Movable Property 6 0.01
Public Auctions of Immovable Property 4 2.79
Total 30572 316.92
171
Appendix – 4(xiii)
Prosecution Cases under Section 14 of the Act (Unexempted) as on 31.03.2019 (EPF Scheme)
Cases Decided
Total
Total
Zone Workload Convicted Acquitted Discharged Admonished Withdrawn cases pendency
decided
Andhra Pradesh (Vijaywada) 157 0 0 0 0 0 0 157

Bengaluru (Bengaluru) 261 49 0 17 0 0 66 195
Bihar & Jharkhand (Patna) 322 0 0 0 0 0 0 322
Chennai &Puducherry
(Chennai) 515 0 0 0 0 0 0 515
Delhi &Uttarkhand (Delhi) 57 17 2 0 0 0 19 38
Gujarat (Ahmedabad) 2096 91 188 121 0 0 400 1696
Haryana (Faridabad) 336 2 0 0 0 0 2 334
Bengaluru) & Goa (Hubli) 691 0 0 0 0 0 0 691
(Thiruvananthapuram) 699 16 0 0 0 0 16 683
(Bhopal) 708 7 204 0 0 0 211 497
Mumbai) (Pune) 2588 0 0 1 0 1 2 2586
Mumbai I (Bandra) 362 0 0 0 0 0 0 362
Mumbai II (Thane) 1024 0 0 0 0 0 0 1024
(Guwahati) 698 0 0 68 0 0 68 630
Odisha (Bhubaneswar) 1237 0 0 0 0 0 0 1237
(Chandigarh) 516 76 0 0 8 0 84 432
Rajasthan (Jaipur) 128 1 17 30 0 0 48 80
Chennai) (Coimbatore) 895 0 0 8 0 0 8 887
Telangana (Hyderabad) 623 0 0 0 0 0 0 623
Uttar Pradesh (Kanpur) 67 9 0 0 0 0 9 58
Sikkim (Kolkata) 3578 0 0 0 0 0 0 3578
All India 17558 268 411 245 8 1 933 16625
172
Appendix – 4(xiv)
Prosecution Cases under Section 14 of the Act (Unexempted) as on 31.03.2019 (Pension Scheme)
Cases Decided
Total
Total
decided

Chennai &Puducherry
(Chennai) 466 0 0 0 0 0 0 466

(Bhopal) 573 7 204 0 0 0 211 362
Mumbai) (Pune) 2271 0 0 1 0 1 2 2269
Mumbai I (Bandra) 179 0 0 0 0 0 0 179
Mumbai II (Thane) 980 0 0 0 0 0 0 980

(Guwahati) 523 0 0 68 0 0 68 455

(Chandigarh) 318 63 0 0 6 0 69 249

Sikkim (Kolkata) 1519 0 0 0 0 0 0 1519
All India 11413 213 394 174 6 1 788 10625
173
Appendix – 4(xv)
Prosecution Cases under Section 14 of the Act (Unexempted) as on 31.03.2019 (EDLI Scheme)
Cases Decided
Total
Total
decided

Chennai &Puducherry
(Chennai) 490 0 0 0 0 0 0 490
(Bhopal) 649 7 204 0 0 0 211 438
Mumbai) (Pune) 2177 0 0 1 0 1 2 2175
Mumbai I (Bandra) 200 0 0 0 0 0 0 200
Mumbai II (Thane) 948 0 0 0 0 0 0 948
(Guwahati) 615 0 0 68 0 0 68 547
(Chandigarh) 328 53 0 0 3 0 56 272
Sikkim (Kolkata) 1440 0 0 0 0 0 0 1440
All India 11306 189 382 174 3 1 749 10557
174
Appendix – 4(xvi)
Cases before the Police Authorities under Section 406/409 of IPC (Unexempted) as on 31.03.2019
Challans FIRs pending
Cases
Filed by with Police at
Workload dropped by
Zone Police in the end of the
Police
Court year
Andhra Pradesh (Vijaywada) 40 0 0 40

Bengaluru (Bengaluru) 249 13 0 236
Bihar & Jharkhand (Patna) 47 0 0 47
Chennai &Puducherry (Chennai) 1370 0 0 1370
Delhi &Uttarkhand (Delhi) 40 21 0 19
Gujarat (Ahmedabad) 284 0 0 284
Haryana (Faridabad) 2 0 0 2
Karnataka (Other Than Bengaluru) & Goa (Hubli) 157 0 0 157
Kerala & Lakshadweep (Thiruvananthapuram) 470 126 4 340
Madhya Pradesh &Chattisgarh (Bhopal) 43 0 0 43
Maharashtra (Excluding Mumbai) (Pune) 100 0 0 100
Mumbai I (Bandra) 147 0 0 147
Mumbai II (Thane) 111 0 0 111
North-Eastern Region (Guwahati) 37 4 0 33
Odisha (Bhubaneswar) 112 0 0 112
Punjab & Himachal Pradesh (Chandigarh) 117 0 5 112
Rajasthan (Jaipur) 21 0 2 19
Tamil Nadu (Excluding Chennai) (Coimbatore) 426 0 0 426
Telangana (Hyderabad) 141 0 0 141
Uttar Pradesh (Kanpur) 16 0 13 3
West Bengal, A&N Islands & Sikkim (Kolkata) 977 0 0 977
All India 4907 164 24 4719
175
Appendix – 4(xvii)
Cases before various Courts under Section 406/409 of IPC (Unexempted) as on 31.03.2019
Cases disposed during the year
Total
Zone Workload Dismissed / Total Cases pendency in
Convicted Acquitted
Discharged Decided Courts
Andhra Pradesh (Vijaywada) 68 0 0 0 0 68

Bengaluru (Bengaluru) 10 0 5 3 8 2
Bihar & Jharkhand (Patna) 31 0 0 0 0 31
Chennai &Puducherry (Chennai) 0 0 0 0 0 0
Delhi &Uttarkhand (Delhi) 3 0 0 0 0 3
Gujarat (Ahmedabad) 663 3 2 0 5 658
Haryana (Faridabad) 0 0 0 0 0 0
(Hubli) 48 0 0 0 0 48
(Thiruvananthapuram) 9 0 0 0 0 9
Madhya Pradesh &Chattisgarh (Bhopal) 3 0 0 0 0 3
Maharashtra (Excluding Mumbai) (Pune) 60 0 0 0 0 60
Mumbai I (Bandra) 0 0 0 0 0 0
Mumbai II (Thane) 0 0 0 0 0 0
North-Eastern Region (Guwahati) 28 0 0 0 0 28
Odisha (Bhubaneswar) 49 0 0 0 0 49
Punjab & Himachal Pradesh (Chandigarh) 18 0 0 0 0 18
Rajasthan (Jaipur) 59 0 1 0 1 58
(Coimbatore) 0 0 0 0 0 0
Telangana (Hyderabad) 15 0 0 0 0 15
Uttar Pradesh (Kanpur) 0 0 0 0 0 0
West Bengal, A&N Islands & Sikkim
(Kolkata) 160 0 0 0 0 160
All India 1224 3 8 3 14 1210
176
Appendix – 4(xviii)
Total Arrears in Exempted Sector as on 31.03.2019 (Rs. in cr.)

Workload Realised during the year Closing Balance
Zone
Andhra Pradesh (Vijaywada) 14.93 0.00 14.93

Bengaluru (Bengaluru) 67.68 23.29 44.39
Bihar & Jharkhand (Patna) 126.81 0.79 126.02
Chennai &Puducherry (Chennai) 31.34 0.11 31.23
Delhi &Uttarkhand (Delhi) 237.97 5.17 232.80
Gujarat (Ahmedabad) 20.61 1.19 19.42
Haryana (Faridabad) 4.77 0.00 4.77
Karnataka (Other Than Bengaluru) & Goa (Hubli) 0.84 0.66 0.18
Kerala & Lakshadweep (Thiruvananthapuram) 8.70 3.86 4.83
Madhya Pradesh &Chattisgarh (Bhopal) 17.73 0.00 17.73
Maharashtra (Excluding Mumbai) (Pune) 57.88 1.76 56.12
Mumbai I (Bandra) 16.43 1.30 15.13
Mumbai II (Thane) 13.27 1.22 12.05
North-Eastern Region (Guwahati) 0.00 0.00 0.00
Odisha (Bhubaneswar) 5.85 0.00 5.85
Punjab & Himachal Pradesh (Chandigarh) 2.11 0.17 1.94
Rajasthan (Jaipur) 175.91 61.65 114.25
Tamil Nadu (Excluding Chennai) (Coimbatore) 1.27 0.00 1.27
Telangana (Hyderabad) 1467.40 937.98 529.42
Uttar Pradesh (Kanpur) 21.58 0.00 21.58
West Bengal, A&N Islands & Sikkim (Kolkata) 172.19 17.33 154.85
All India 2465.27 1056.50 1408.77
177
Appendix – 4(xix)
STATES WITH MAJOR PORTION OF ARREARS IN EXEMPTED SECTOR AS ON 31.03.2019 (Rs. in cr.)
State Workload Realised during the year Closing Balance Percentage of Total
Telangana 1467.40 937.98 529.42 37.58
Delhi 213.51 0.01 213.49 15.15
West Bengal & Sikkim 172.19 17.33 154.85 10.99
Jharkhand 123.27 0.79 122.48 8.69
Rajasthan 175.91 61.65 114.25 8.11
Sub-Total 2152.26 1017.77 1134.50 80.53
Rest of the States 313.00 38.73 274.27 19.47
All India (Total Arrears) 2465.27 1056.50 1408.77 100.00
178
Appendix – 5 (i)
Contribution and Payment of all three Schemes (2018-19) (Unexempted) (Rs. in cr.)
Total EPF Total EPF Total EPS Total EPS Total EDLI Total EDLI Total Total
ZONE Contribution Payment Contribution Payment Contribution Payment Contribution Payment
ANDHRA PRADESH
(VIJAYWADA) 2170.97 1342.35 922.85 586.64 50.83 21.30 3144.66 1950.29
TELANGANA
(HYDERABAD) 6785.60 3790.81 2326.57 916.59 102.56 37.79 9214.73 4745.19
BENGALURU
14666.88 6401.41 4518.37 1106.63 164.51 35.70 19349.76 7543.74
KARNATAKA & GOA
(HUBLI) 2383.90 1570.67 1167.64 748.38 59.58 33.21 3611.11 2352.26
BIHAR & JHARKHAND
(PATNA) 1414.03 817.83 740.91 647.24 40.94 11.84 2195.88 1476.91
CHENNAI & PUDUCHERRY
(CHENNAI) 8377.78 5654.57 2902.99 1637.68 126.17 58.95 11406.94 7351.21
TAMIL NADU
(COIMBATORE) 3199.76 2792.79 1546.14 1068.61 79.30 35.72 4825.19 3897.12
DELHI & UTTARAKHAND
(DELHI) 9168.07 6311.65 3342.67 1112.97 159.56 48.25 12670.30 7472.87
GUJARAT (AHMEDABAD)
5772.95 3523.55 2452.79 1164.81 129.16 45.96 8354.91 4734.31
HARYANA
(FARIDABAD) 6234.36 2850.83 2226.59 705.38 111.25 37.45 8572.20 3593.67
KERALA & LAKSHADWEEP
(THIRUVANANTHAPURAM) 2630.23 2167.30 1183.36 940.94 57.52 23.10 3871.12 3131.34
MP & CHH (BHOPAL)
2787.06 1781.67 1270.53 769.85 66.89 38.20 4124.49 2589.72
MUMBAI-1 (BANDRA)
9648.58 4267.68 3248.27 615.95 125.51 43.27 13022.36 4926.89
MUMBAI-2 (THANE)
7849.54 3926.50 2721.46 984.79 140.65 33.41 10711.65 4944.70
MAHARASHTRA (PUNE)
7896.47 4597.91 3027.92 1699.94 167.68 73.12 11092.07 6370.97
NER (GUWAHATI)
665.44 444.34 280.75 166.79 16.40 12.83 962.60 623.96
ODISHA
(BHUBANESHWAR) 1336.87 909.29 611.89 427.34 32.36 16.18 1981.13 1352.80
PUNJAB & HIMACHAL
PRADESH (CHANDIGARH) 3030.18 2265.12 1329.62 751.05 68.18 30.84 4427.97 3047.02
RAJASTHAN (JAIPUR)
1978.15 1269.76 862.70 471.90 43.57 17.53 2884.42 1759.19
UTTAR PRADESH
(KANPUR) 4221.14 2550.25 1810.73 1158.89 97.41 60.87 6129.28 3770.01
WB, A&N ISLANDS &
SIKKIM (KOLKATA) 3586.27 2322.56 1764.98 1161.37 102.54 62.17 5453.78 3546.11
TOTAL 105804.25 61558.83 40259.74 18843.75 1942.56 777.69 148006.56 81180.27
179
Appendix – 5(ii)
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - EPF (EMPLOYEES' PROVIDENT FUND) A/C 05 - HOLDING AS ON 31.03.2019 (Rs. In Crores)
Category/ 12 to 13 to Grand
Coupon LESS THAN 6 6 - 6.5 6.5-7 7- 7.5 7.5-8 8-8.5 8.5-9.0 9-9.5 9.5-10 10 to 11 11 to 12 13 14 Total
CTG 1,104.87 1,882.64 7,973.30 13,979.74 14,886.13 70,157.37 7,360.39 4,688.74 0.00 2,743.44 278.78 0.00 0.00 125,055.40
PSU 1,202.45 18.64 123.45 11,140.80 26,463.70 44,352.30 48,964.57 18,480.82 7,773.30 30.25 0.10 0.00 0.00 158,550.39
PVT 0.22 0.00 0.00 0.00 9,290.13 12,505.49 16,445.33 12,905.00 1,308.61 786.78 0.55 0.00 0.00 53,242.11
SDL 0.00 0.00 1,908.55 20,125.21 36,546.10 148,196.64 42,605.30 15,735.41 5,029.47 269.67 0.00 0.00 0.00 270,416.35
SDS 0.00 0.00 0.00 0.00 194.16 0.00 52,916.11 0.00 0.00 0.00 0.00 0.00 0.00 53,110.27
180
STG 4.58 0.00 0.00 0.00 0.87 1,118.66 5,085.56 4,214.05 2,496.83 537.70 0.01 0.00 0.00 13,458.26
Grand Total 2,312.12 1,901.28 10,005.30 45,245.75 87,381.09 276,330.47 173,377.26 56,024.02 16,608.21 4,367.84 279.44 0.00 0.00 673,832.78
Appendix – 5(iii)
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - EPS (EMPLOYEES' PENSION FUND) A/C 11 - HOLDING AS ON 31.03.2019 (Rs. In Crores)
Category/ 12 to Grand
LESS THAN 6 6 - 6.5 6.5-7 7- 7.5 7.5-8 8-8.5 8.5-9.0 9-9.5 9.5-10 10 to 11 11 to 12 13 to 14
Coupon 13 Total
CTG 122.92 1,444.04 4,671.56 6,457.12 10,150.72 31,307.91 2,758.26 2,903.52 0.00 4,127.26 567.28 0.00 0.00 64,510.59
PSU 427.83 11.39 53.69 4,835.00 11,074.50 22,281.09 20,477.22 7,668.08 2,266.58 5.00 0.00 0.00 0.00 69,100.39
PVT 0.00 0.00 0.00 0.00 3,692.50 6,073.12 7,332.47 6,090.57 533.60 218.00 0.00 0.00 0.00 23,940.26
SDL 0.00 0.00 858.51 9,567.74 14,915.21 63,812.11 22,621.08 6,762.96 2,981.75 182.78 0.00 0.00 0.00 121,702.13
SDS 0.00 0.00 0.00 0.00 0.00 0.00 1,400.52 0.00 0.00 0.00 0.00 0.00 0.00 1,400.52
181
STG 0.00 0.00 0.00 0.00 0.00 1,222.50 1,916.90 1,699.40 685.10 138.00 0.00 0.00 0.00 5,661.90
Public Account 0.00 0.00 0.00 0.00 128,372.19 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 128,372.19
Grand Total 550.75 1,455.43 5,583.76 20,859.87 168,205.11 124,696.73 56,506.46 25,124.53 6,467.02 4,671.04 567.28 0.00 0.00 414,687.98
Appendix – 5(iv)
CATEGORY AND COUPON WISE INVESTMENT AT FACE VALUE (Debt) - EDLI (EMPLOYEES' DEPOSIT LINKED INSURANCE FUND) A/C 25 - HOLDING AS ON 31.03.2019 (Rs. In Crores)
Category/
LESS THAN 6 6 - 6.5 6.5-7 7- 7.5 7.5-8 8-8.5 8.5-9.0 9-9.5 9.5-10 10 to 11 11 to 12 12 to 13 13 to 14 Grand Total
Coupon
CTG 5.12 51.75 323.25 284.07 372.02 1,741.33 175.82 121.05 0.00 145.52 26.21 0.00 0.00 3,246.14
PSU 10.33 0.00 0.00 298.00 572.80 1,303.29 1,027.93 478.42 213.05 0.00 0.00 0.00 0.00 3,903.81
PVT 0.00 0.00 0.00 0.00 219.00 298.98 358.89 312.63 32.90 0.00 0.00 0.00 0.00 1,222.40
SDL 0.00 0.00 30.00 340.72 1,200.21 3,170.23 1,205.21 375.91 181.50 12.19 0.00 0.00 0.00 6,515.96
SDS 0.00 0.00 0.00 0.00 0.00 0.00 2.50 0.00 0.00 0.00 0.00 0.00 0.00 2.50
182
STG 0.00 0.00 0.00 0.00 0.00 85.00 120.50 50.70 81.50 0.00 0.00 0.00 0.00 337.70
Public Account 0.00 0.00 0.00 0.00 10,317.24 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 10,317.24
Grand Total 15.45 51.75 353.25 922.79 12,681.26 6,598.83 2,890.85 1,338.71 508.94 157.71 26.21 0.00 0.00 25,545.75
Appendix – 5(v)
Rate of Interest on EPF balances 1952 onwards

Year Rate of Interest Year Rate of Interest
1952-53 3% 1986-87 11%
1953-54 3% 1987-88 11.50%
1954-55 3% 1988-89 11.80%
1955-56 3.50% 1989-90 12%
1956-57 3.50% 1990-91 12%
1957-58 3.75% 1991-92 12%
1958-59 3.75% 1992-93 12%
1959-60 3.75% 1993-94 12%
1960-61 3.75% 1994-95 12%
1961-62 3.75% 1995-96 12%
1962-63 3.75% 1996-97 12%
1963-64 4% 1997-98 12%
1964-65 4.25% 1998-99 12%
1965-66 4.50% 1999-00 12%
12%(April,2000 to June,2000) 11% (July,
1966-67 4.75% 2000-01 2000 onwards)
1967-68 5% 2001-02 9.50%
1968-69 5.25% 2002-03 9.50%
1969-70 5.50% 2003-04 9.50% @
1970-71 5.70% 2004-05 9.5%
1971-72 5.80% 2005-06 8.50%
1972-73 6% 2006-07 8.50%
1973-74 6% 2007-08 8.50%
1974-75 6.50% 2008-09 8.50%
1975-76 7% 2009-10 8.50%
1976-77 7.50% 2010-11 9.50%
1977-78 8% 2011-12 8.25%
1978-79 8.25%+0.5%bonus* 2012-13 8.50%
1979-80 8.25% 2013-14 8.75%
1980-81 8.25% 2014-15 8.75%
1981-82 8.50% 2015-16 8.80%
1982-83 8.75% 2016-17 8.65%
1983-84 9.15% 2017-18 8.55%
1984-85 9.90%
1985-86 10.15% 2018-19 8.65%
*Who did not withdraw any amount from their PF during 1976-1977 & 1977-1978
(@ 9% Interest plus 0.5% Golden Jubilee bonus interest).
183
Appendix – 5(vi)
Productivity Linked Bonus 2017-18*

Sl. No. ZONAL OFFICE Amount (in Rs.)
1 ANDHRA PRADESH (VIJAYWADA) 7,596,245.00
2 TELANGANA (HYDERABAD) 10,316,454.00
3 BENGALURU 11,203,621.00
4 KARNATAKA & GOA (HUBLI) 7,764,878.00
5 BIHAR & JHARKHAND (PATNA) 6,640,676.00
6 CHENNAI & PUDUCHERRY (CHENNAI) 13,028,803.00
7 TAMIL NADU (COIMBATORE) 12,339,809.00
8 DELHI & UTTARAKHAND (DELHI) 12,521,597.00
9 GUJARAT (AHMEDABAD) 14,717,748.00
10 HARYANA (FARIDABAD) 7,103,467.00
11 KERALA & LAKSHADWEEP (THIRUVANANTHAPURAM) 8,409,588.00
12 MP & CHH (Bhopal) 9,077,208.00
13 MUMBAI-1 (BANDRA) 8,870,329.00
14 MUMBAI-2 (THANE) 9,046,212.00
15 MAHARASHTRA (PUNE) 12,952,201.00
16 NER (GUWAHATI) 2,803,740.00
17 ODISHA (BHUBANESHWAR) 5,594,245.00
18 PUNJAB & HIMACHAL PRADESH (CHANDIGARH) 11,154,728.00
19 RAJASTHAN (JAIPUR) 7,195,100.00
20 UTTAR PRADESH (KANPUR) 10,456,682.00
21 WB, A&N ISLANDS & SIKKIM (KOLKATA) 17,414,653.00

22 HEAD OFFICE 2,171,056.00
23 PDUNASS 906,632.00
24 EPF TRIBUNAL - NEW DELHI -
25 EPF TRIBUNAL - BENGALURU -
TOTAL 209,285,672.00
*Productivity Linked Bonus for the year 2017-18 paid during the year 2018-19.
184
Appendix – 6
RTI Annual Report for the year 2018-2019

Details of requests and appeals
No. of applications Received during the year No. of cases Decisions where Decisions where
Opening Balance received as transfer from (including cases transferred to other requests/appeals requests/appeals
other Public Authorities transferred to other Public Public Authorities u/s rejected replied
U/s 6(3) Authorities) 6(3)
59731
Request 1240 21538 44028 3879 3196
4986
First Appeal 147 1133 4163 198 259
Details about fee collected, penalty imposed and disciplinary action taken
Registration fee collected (in Rs.) u/s 7(1) Addl. Fee Collected (in Rs.) u/s 7(3) Penalty /Amount Recovered (in Rs.) as No of cases where disciplinary action
directed by CIC u/s 20(1) taken against any officer u/s 20(2)
214189 74261 47500 0
185
Details of reliance on various provisions of RTI Act 2005 while rejecting the requested information
Section 8 (l) Other Sections
Others
a b c d e f g h i j 9 11 24
883
10 10 105 170 17 100 35 330 502 617 417
Appendix – 7(i)
POST-WISE SANCTIONED / IN-POSITION STRENGTH OF GROUP - A OFFICERS IN EPFO AS ON

31.03.2019
Sl. Name of the post Pay Band Grade Pay Level in Total In-
No. in 6th CPC in 6th the pay Sanctioned Position
CPC matrix in
7th CPC
Central Provident Fund 80000 [FIXED] ---- 1 1
1 Commissioner
Financial Advisor & Chief Accounts 37400- 67000 10000 14 1 1
2 Officer
3 Chief Vigilance Officer 37400- 67000 10000 14 1 0
4 Addl. CPFC (HQ) 37400- 67000 10000 14 11 11
5 Addl. CPFC 37400- 67000 8900 13A 32 17
6 Director (Vigilance) 37400-67000 8700 13 1 0
7 Chief Engineer 37400- 67000 8700 13 1 0
8 Director (IS) 37400-67000 8700 13 9 0
9 Director (Audit)* 15600-39100 8700 13 1 0
10 Joint Dir.(IS) 15600-39100 7600 12 30 0
11 RPFC-I 15600-39100 7600 12 239 170
12 Director (OL) 15600-39100 7600 12 1 0
13 Deputy Director (Audit) 15600-39100 6600 11 16 7
14 Executive Engineer (Civil) 15600-39100 6600 11 2 0
15 Executive Engineer (Electrical) 15600-39100 6600 11 2 0
16 Deputy Director (Vigilance) 15600-39100 6600 11 12 1

R.P.F.C.-II 15600-39100 6600 11 299 176
17
18 Law Officer 15600-39100 6600 11 1 0
19 Principal Private Secretary 15600-39100 6600 11 16 12
20 Deputy Director (OL) 15600-39100 6600 11 10 3
Deputy Director (IS) 15600-39100 6600 11 60 19
21
22 APFC 15600-39100 5400 10 452 465
Assistant Director (IS) 15600-39100 5400 10 120 20
23
Assistant Director (VIG) 15600-39100 5400 10 40 8
24
25 Assistant Director (OL) 15600-39100 5400 10 57 5
26 Assistant Director (Audit) 15600-39100 5400 10 31 16

27 Assistant Engineer (Civil) 15600-39100 5400 10 17 2
28 Assistant Engineer (Elect.) 15600-39100 5400 10 3 0
Total 1466 934
* In the Anomaly Redressal-cum-Implementation Committee meeting held on 20.07.2017, it was decided

to maintain status-quo for the cadre of Vigilance and Audit. Accordingly, one post of Director (Audit) which
was existing prior to cadre restructuring has been retained.
186
Appendix – 7(ii)
POST-WISE SANCTIONED / IN POSITION STRENGTH OF GROUP - B OFFICERS/STAFF IN EPFO AS ON

31.03.2019
Sl. Name of the post Pay Band Grade Level in Total In-
No. in 6th CPC Pay the pay Sanctioned Position
in 6th matrix in
CPC 7th CPC
1 Section Officer 9300-34800 4800 8 196 125
2 Audit Officer (PFD) 9300-34800 4800 8 1 0
3 Programmer 9300-34800 4800 8 210 5
4 Private Secretary 9300-34800 4800 8 205 11
5 Assistant (Headquarters) 9300-34800 4600 7 400 24
6 Assistant Audit Officer 9300-34800 4600 7 37 14
7 Personal Assistant 9300-34800 4600 7 434 133
8 Enforcement Officer/Accounts Officer 9300-34800 4600 7 3072 1330
9 Data Processing Assistant 9300-34800 4600 7 0 242
10 Hindi Translator-I (Sr.) 9300-34800 4600 7 97 85
11 Auditor 9300-34800 4200 6 57 20
12 Junior Engineer (Civil) 9300-34800 4200 6 40 15
13 Junior Engineer (Electrical) 9300-34800 4200 6 13 0
14 Vigilance Assistant 9300-34800 4200 6 40 1
15 Library Information Assistant 9300-34800 4200 6 1 0
16 Section Supervisor 9300-34800 4200 6 2698 1556
17 Hindi Translator-II (Jr.) 9300-34800 4200 6 103 35
18 Junior Analyst 9300-34800 4200 6 2 0
19 Research Assistant /ARO 9300-34800 4200 6 4 0
20 Welfare officer 9300-34800 4200 6 1 0
21 Legal Assistant 9300-34800 4200 6 43 3
22 Statistical Assistant 9300-34800 4200 6 38 7
23 Staff Car Driver (Special grade) 9300-34800 4200 6 6 4
Total 7698 3610
187
Appendix – 7(iii)
POST-WISE SANCTIONED/ IN POSITION STRENGTH OF GROUP - C STAFF IN EPFO AS ON 31.03.2019

Sl. Name of the post Pay Band Grade Level in Total In
No. in 6th CPC Pay the pay Sanctioned Position
in 6th matrix in
CPC 7th CPC
1 Staff Car Driver (Grade-I) 5200-20200 2800 5 39 31
2 Stenographer 5200-20200 2400 4 187 13
3 Social Security Assistant (SSA) 5200-20200 2400 4 12503 8741
4 Upper Division Clerk (Headquarters) 5200-20200 2400 4 16 15
5 Data Entry Operator 5200-20200 2400 4 0 102
6 Staff Car Driver (Grade-II) 5200-20200 2400 4 33 30
7 Lower Division Clerk 5200-20200 1900 2 593 434
8 Electrician 5200-20200 1900 2 28 11
9 Gestetnor Operator (Sr.) 5200-20200 1900 2 3 0
10 Pump Operator 5200-20200 1900 2 14 3
11 Plumber 5200-20200 1900 2 20 6
12 Lift Operator 5200-20200 1900 2 18 6
13 Telex Operator 5200-20200 1900 2 2 0
14 Canteen Employees 5200-20200 1900 2 39 20
15 Staff Car Driver (Ordinary Grade) 5200-20200 1900 2 34 9
16 Multi Tasking Staff 5200-20200 1800 1 1256 1356
17 Canteen Employees 4440-7440 1300 -- 128 19
Total 14913 10796
188
Appendix – 7(iv)
ZONE / CATEGORY WISE SANCTIONED / IN POSITION STRENGTH OF GROUP A OFFICERS IN

EPFO AS ON 31.03.2019
In In Position
Zones Sanctioned
position
SC ST OBC PH EXSR
Vijaywada (AP) 34 25 4 1 5 0 0
Hyderabad, 64 45 6 2 7 1 0
Telangana
Bihar & 29 31 0 4 9 0 0
Jharkhand
Delhi & 83 56 10 1 8 2 0
Uttrakhand
Gujarat 73 55 5 5 9 0 0
Haryana 46 37 3 2 4 0 0
Bengaluru (KN) 56 39 3 2 9 1 0
KN & Goa (other than 39 31 4 3 6 0 0
Bengaluru)
Kerala & Lakshadweep 30 22 3 3 5 0 0
Madhya Pradesh & 49 39 3 2 7 1 0
Chhattisgarh
Mumbai-I,Bandra (MH) 45 22 3 0 1 0 0
Mumbai-II,Thane (MH) 50 43 9 3 3 0 0
Pune, MH(excluding 63 37 9 1 5 0 0
Mumbai)
Guwahati,(NER) 19 18 1 5 0 0 0
Orissa 21 19 1 0 3 0 0
Punjab & 57 37 10 2 3 0 0
Himachal Pradessh
Rajasthan 31 26 1 5 3 0 0
Chennai & Puducherry 53 42 6 2 2 1 0
(Tamil Nadu)
Coimbatore,TN (excluding 58 32 7 1 11 0 0
Chennai)
Uttar Pradesh 58 55 6 1 11 2 0
Kolkata (West Bengal, A & N 79 52 4 5 5 1 0
Islands & Sikkim)
Head Office* 424 171 20 6 14 3 0
Total 1466 934 118 56 130 12 0
* The posts not distributed Field Offices/Zonal Offices wise are shown against the sanctioned strength of
Head Office.
189
Appendix – 7(v)
ZONE / CATEGORY WISE SANCTIONED / IN POSITION STRENGTH OF GROUP B OFFICERS IN EPFO

AS ON 31.03.2019
In Position
In
Zones Sanctioned
position
SC ST OBC PH EXSR
Vijaywada (AP) 242 125 21 8 4 5 0
Hyderabad (Telangana) 355 207 26 16 23 9 1
Bihar & Jharkhand 192 109 10 11 16 4 0
Delhi & Uttrakhand 493 229 40 19 11 7 1
Gujarat 512 229 35 17 17 6 0

Haryana 358 146 13 5 5 3 0
Bengaluru (KN) 398 142 23 17 4 1 1

KN & Goa 295 135 16 5 13 3 0
(other than Bengaluru)
Kerala & Lakshadweep 228 117 19 5 15 0 1
Madhya Pradesh & 326 174 18 39 13 0 0
Chhattisgarh
Mumbai-I, Bandra (MH) 230 125 15 3 3 3 0
Mumbai-II, Thane (MH) 366 204 20 8 7 1 0
Pune, MH (excluding Mumbai) 510 186 28 19 7 3 0
Guwahati, (NER) 115 44 6 6 2 0 0
Orissa 163 90
8 5 1 2 0
Punjab & Himachal Pradesh 388 162 32 8 3 0 0

Rajasthan 217 122 10 13 3 1 0
Chennai &Puducherry (Tamil 383 182 28 11 41 3 0
Nadu)
Coimbatore,TN (excluding 432 215 38 16 41 3 1
Chennai)
Uttar Pradesh 407 219 38 2 17 2 0
Island, Sikkim)
Head Office* 677 202 42 13 12 2 0
Total 7698 3610 522 263 269 60 5
*The posts not distributed Field Offices/Zonal Offices wise are shown against the sanctioned strength of Head
Office.
190
Appendix – 7(vi)
ZONE / CATEGORY WISE SANCTIONED / IN POSITION STRENGTH OF GROUP C STAFF IN EPFO AS
ON 31.03.2019
Zones Sanctioned In In Position
position SC ST OBC PH EXSR
Vijaywada (AP) 571 403 72 31 30 24 3
Hyderabad (Telangana) 711 519 83 43 123 26 11
Bihar & Jharkhand 361 347 27 29 60 3 0
Delhi & Uttarakhand 1037 635 102 46 89 16 13
Gujarat 1091 802 147 67 202 10 15
Haryana 733 336 49 12 33 9 11
Bengaluru (KN) 843 636 106 39 109 11 17
KN & Goa (other than 555 374 53 18 29 15 3
Bengaluru)
Kerala & Lakshyadweep 495 450 52 9 74 9 17
Madhya Pradesh & 645 436 42 53 58 11 1
Chhattisgarh
Mumbai-I,Bandra (MH) 563 443 88 21 34 4 2
Mumbai-II,Thane (MH) 774 530 44 23 46 5 11
Pune, MH(excluding Mumbai) 1085 602 112 72 49 6 22
Guwahati,(NER) 191 146 13 29 15 1 2
Orissa 333 291 21 39 12 3 1
Punjab & Himachal Pradesh 799 608 153 5 59 20 8
Rajasthan 448 366 48 54 38 6 5
Chennai & Puducherry (Tamil 885 682 194 3 207 8 28
Nadu)
Coimbatore,TN(excluding 895 694 202 6 166 26 32
Chennai)
Uttar Pradesh 854 488 76 31 79 8 3
Island, Sikkim)
Head Office* 167 101 40 11 5 1 0
Total 14913 10796 1915 655 1661 233 210
* The posts not distributed Field Offices/Zonal Offices wise are shown against the sanctioned strength
of Head Office.
191
Appendix – 7(vii)
STAFF PENSIONERS AND FAMILY PENSIONERS OF EPFO AS ON 31.03.2019

S.No Zones No. of Pensioners No. of Family
Pensioners
1. Vijayawada (AP) 215 35
2. Hyderabad (Telangana) 486 178
3. Bihar & Jharkhand 230 104
4. Delhi & Uttarakhand 345 97
5. Gujarat 523 126
6. Haryana 219 65
7. Bengaluru (KN) 446 153
8. KN & Goa (other than Bengaluru) 216 75
9. Kerala & Lakshadweep 776 173
10. Madhya Pradesh & Chhattisgarh 343 113
11. Mumbai-I, Bandra (MH) 676 221

12. Mumbai-II, Thane (MH) 354 41
13. Pune, MH (excluding Mumbai) 275 55
14. Guwahati, (NER) 80 41
15. Orissa 210 65
16. Punjab & Himachal Pradesh 398 97
17. Rajasthan 427 53
18. Chennai & Puducherry (Tamil Nadu) 821 240
19. Coimbatore, TN (excluding Chennai) 594 120
20. Uttar Pradesh 750 176
21. Kolkata (West Bengal, A & N Island, Sikkim) 1054 389
22. Head Office 242 78
23. Total 9680 2695
192
Appendix – 8 (i)
TRAINING DIVISION – REVISED SANCTIONED & STAFF POSITION - PDNASS & ALL ZTIs & SUB-ZTI
POSTS Revised Staff Revised Staff Revised Staff Revised Staff Revised Staff Revised Staff Position
Sanctioned Position Sanctioned Position Sanctioned Position Sanctioned Position Sanctioned Position Sanctioned In SUB-ZTI
Posts in In PDNASS Posts in In ZTI-EZ Posts in In ZTI- Posts in In ZTI-NZ Posts in In ZTI- Posts in
PDNASS ZTI-EZ ZTI-WZ WZ ZTI-NZ ZTI-SZ SZ SUB-ZTI
ACC(HQ), Director 1 1 0 0 0 0 0 0 0 0 0 0
ACC 0 0 1 0 1 1 1 1 1 0 0 0
RPFC-I 10 2 1 1 1 0 1 1 1 1 0 0
RPFC-II 10 1 2 0 2 1 2 0 2 0 1 0
APFC 0 0 0 1 0 1 0 1 0 1
SECTION OFFICER 10 5 2 0 2 0 2 0 2 0 1 0
ASSISTANT 20 0 4 0 4 0 4 0 4 0 2 0
DD(OL) 0 0 0 0 0 0 0 0 0 0 0 0
AD(OL) 2 0 0 0 0 0 0 0 0 0 0 0
SR.HINDI TR. 0 0 1 1 0 0 0 0 1 0 0 0
JR.HINDI TR. 1 0 0 0 1 0 1 0 0 0 0 0
PPS 1 1 0 0 0 0 0 0 0 0 0 0
193
PS 10 0 2 0 2 0 2 0 2 0 0 0
PA 6 0 1 0 1 0 1 0 1 1 1 1
STEENOGRAPHER 4 0 1 0 1 0 1 0 1 0 0 0
MTS 10 4 6 3 6 4 6 0 6 1 1 1
LDC 0 6 0 0 0 0 0 0 0 0 0 0
Electrician 0 0 0 0 0 0 0 0 0 0 0 0
Cook-cum-attendant 0 1 0 0 0 0 0 0 0 0 0 0
Librarian 0 1 0 0 0 0 0 0 0 0 0 0
DPA 0 2 0 2 0 1 0 1 0 2 0 0
UDC 0 3 0 0 0 0 0 0 0 0 0 0
SCD 0 2 0 1 0 0 0 1 0 0 0 0
Lift Operator 0 1 0 0 0 0 0 0 0 0 0 0
Sr.SSA 0 0 0 3 0 4 0 5 0 4 0 0
SSA 0 0 0 1 0 0 0 0 0 0 0 0
Safaiwala 0 0 0 0 0 0 0 0 0 0 0 1
Chowkidar/Night Guard 0 0 0 0 0 0 0 0 0 0 0 1
Total 85 30 21 13 21 11 21 10 21 10 6 5
Appendix – 8 (ii)
Sl. Details of Training programmes conducted by No. of No. of
No. National Academy during 2018-2019 Programmes participants
FUNCTIONAL PROGRAMMES
1. E-Office Training 1 27
2. Financial Management & Investment 1 22
3. EPF & MP Act : Strategies for Voluntary Compliance 2 41
4. Compliance Management 2 47
5. Reservation Provisions and Role of Liaison Officers 1 20
6. EPFO Software Systems 1 21
7. Customer Relationship Management 2 33
8. Training Programme on E-Governance 1 25
Total 11 236
REFRESHER TRAINING PROGRAMMES

9. Training Programme for Senior Management 1 12
10. Training Programme for Middle Management 1 22
11. Refresher Course for Direct Recruited APFC’s 3 78
Total 5 112
MANAGEMENT DEVELOPMENT PROGRAMME

12. Ethics and Values in Governance 2 37
13. Work Life Balance 3 53
14. Planning for Life after Retirement 2 33
15. Communication and Presentation Skills 2 42
16. Action Learning Project 1 26
Total 10 191
NATIONAL/INTERNATIONAL WORKSHOPS & SEMINARS

17. Workshop on Law Enforcement 1 21
18. Workshop on Gender Sensitization 1 20
194
Sl. Details of Training programmes conducted by No. of No. of
No. National Academy during 2018-2019 Programmes participants
19. Workshop on Right to Information Act 1 22
20. Workshop for Exempted Establishments 2 226
21. Seminar on International Workers 1 71
Total 6 360
DoP&T SPONSORED PROGRAMMES
22. Direct Trainer Skills (DTS) 1 24
23. Experiential Learning Tools (ELT) 1 15
24. Facilitation Skills 1 9
25. Mentoring Skills 1 9
26. Evaluation of Training(EoT) 1 16
27. Systematic Approach to Training (SAT) 1 16
Total 6 89
OUTSIDE TRAINING PROGRAMMES

28. Strategic Management for Leadership Excellence, 1 20
ASCI, Hyderabad
29. Leveraging Big Data & Analysis, ASCI, Hyderabad 1 4
30. Leadership and Change Management, IIM, 2 50

Ahmedabad
31. Public Procurement programme conducted at NIFM, 26 106
Faridabad
Total 30 180
INTERNATIONAL TRAINING PROGRAMME

32. Management of Social Security Systems 1 21
Total 1 21
GRAND TOTAL 69 1189
195
Appendix – 8 (iii)
Details of the Training Programmes conducted by ZTIs/Sub ZTI during 2018-19

ZTIs/Sub ZTI Number of Number of Officials/ Officers
Programmes Trained
North Zone 56 1058
East Zone 68 1498
West Zone 66 2388

Part-A
South Zone 52 1379
Sub ZTI
27 110
Shillong
Details of the Training Programmes conducted by PDNASS & ZTIs/Sub ZTI

during the last three years
Number of Programmes Number of Officials/
Officers Trained
2016-2017 240 5501
Part-B 2017-2018 308 8147
2018-2019 313 7622
196
NOTES
197
NOTES
198
BAREILLY JAMSHEDPUR
JALANDHAR RAJAHMUNDRY
NEWLY INAUGURATED/CONSTRUCTED OFFICE BUILDINGS
VASHI JODHPUR
KOLLAM HYDERABAD
MONTHLY OUTREACH PROGRAMME BY EPFO OFFICES - NIDHI AAPKE NIKAT
199
4 TH BIANNUAL NARAKAS MEETING
TRAINING PROGRAMME AT IIM AHMEDABAD ON STRATEGIC THINKING AND LEADERSHIP
200
POSTER MAKING COMPETITION DURING VIGILANCE AWARENESS WEEK
EPFO CELEBRATES INTERNATIONAL DAY OF YOGA
201
INTERNATIONAL TRAINING PROGRAMME ON
MANAGEMENT OF SOCIAL SECURITY SYSTEMS
GLIMPSES OF SPORTS ACTIVITIES DURING THE YEAR
202
223 RD MEETING OF CENTRAL BOARD OF TRUSTEES
224 TH MEETING OF CENTRAL BOARD OF TRUSTEES
203
E M P L O Y E E S ’ P R O V I D E N T F U N D O R G A N I S AT I O N
B H AV I S H YA N I D H I B H A W A N , 1 4 , B H I K A J I C A M A P L A C E
NEW DELHI - 110066

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ANNUAL REPORT 2018-19

EMPLOYEES’ PROVIDENT FUND ORGANISATION

EPFO administers the Employees’ Provident Funds and Miscellaneous

Rs 599.22 Crore received as contribution

74423 members added to beneficiaries

2611 Public Grievances 8.18 Lac member 2604 Public Grievances

i) lack of provision for inspection of exempted factories,

1. The Employees’ Provident Funds (Amendment) Act, 1953 (37 of 1953).

SCHEMES FRAMED UNDER THE EPF & MP ACT, 1952

Provident Funds Scheme Pension Scheme Insurance Scheme

CENTRAL BOARD OF TRUSTEES

The main functions of the Central Board are:

• Administration of the funds vested in the Board.

Committees of the Central Board of Trustees

A. Finance, Investment and Audit Committee

1.16 Compostion of the Committee as on 31.03.2019 is as under:

Sl. No. Name and Designation of the member Appointment as

1. Central Provident Fund Commissioner (ex-officio) Chairman

• To oversee the investments being done by the portfolio managers.

B. Pension & EDLI Implementation Committee

1.17 Compostion of the Committee as on 31.03.2019 is as under:

Sl. No. Name and Designation of the member Appointment as

1. Central Provident Fund Commissioner (ex- Chairman

2. i) Director/Deputy Secretary (Social Security), Central Government

The terms of reference of the Committee are as under:

C. Exempted Establishments’ Committee

1.18 Composition of the Committee as on 31.03.2019 is as under:

Sl. No. Name and Designation of the member Appointment as

The terms of reference of the Committee are as under:

• To oversee the working of exempted establishments in all respects and to make

EXECUTIVE COMMITTEE, CENTRAL BOARD (EPF)

SUB-COMMITTEES OF EXECUTIVE COMMITTEE, CENTRAL BOARD (EPF)

1.23 Members of the Sub-Committee as on 08.11.2018* are as under:-

Sl. No. Name and Designation of the member Appointment as

1. Central Provident Fund Commissioner (ex-officio) Chairman

• To recommend policy level decisions for implementation of IT Reforms in EPFO.

During the year 2018-19, no meeting of the Sub-Committee was held.

B. Sub-Committee on Building & Construction.

1.25 Members of the Sub-Committee as on 08.11.2018* are as under

Sl. No. Name and Designation of the member Appointment as

• To examine proposals for acquiring/purchase of land and building/construction referred to

• To examine the proposals for acquiring land/building, construction including technical

REGIONAL COMMITTEES (EPF) FOR THE STATES/UNION TERRITORIES.

APPLICATION OF THE ACT

• to every establishment, which is a factory engaged in any industry specified in Schedule -

• to any other establishment employing twenty or more persons or class of such

EXCLUSION FROM COVERAGE

2.4 The Act does not apply to:

SCHEDULE OF INDUSTRIES / CLASSES OF ESTABLISHMENTS

2.6 Industry/Class wise establishments and members as on 31.03.2019 is given in Appendix-

ELIGIBILITY FOR MEMBERSHIP OF EMPLOYEES’ PROVIDENT FUNDS SCHEME, 1952

EMPLOYEES' PENSION SCHEME,1995

BRIEF HISTORICAL NOTE

• Member Pension on superannuation.

• Early member pension.

• Disability Pension on permanent and total disablement during the service.

• Widow/Widower Pension on death of member or Pensioner.

• Pension to dependent father/mother paid on death of member provided there is no family

• Minimum 10 years of eligible service; and

Distribution of Pension Categories under the Employees’ Pension Scheme, 1995