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ABC-Group Assignment

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Pharma College

Department of Business Management


Group Assignment on Administrative and Business Communication
Guidelines:
1. You are required to read in advance and taken note during presentation.
2. Each group of students is required to
2.1. Prepare and present discussions on one topic
2.2. Prepare and submit a concise written summary of the topic presented by the group
(not less than 10 pages).
3. Evaluation is both individual and group based
3.1. Individual evaluation is based on your presentation & participation in the class
3.2. Group evaluation is based on the group's overall coordination, presentation and
written summary.
Topics to be presented

# Group-1, Speech
1.1. Introduction
1.2. Types of speech
1.3. Parts of speech
1.4. Characteristics of good speaker
1.5. Guidelines for an effective delivery of speech
1.6. Practical demonstration

# Group-2, Telephone vs. face-to-face communication

1|Page
2.1. Introduction
2.2. Basic characteristics of a telephone conversation
2.3. Basic characteristics of face-to-face communication
2.4.Procedures to be followed by the caller and the receiver
2.4.1. Before Telephoning
2.4.2. During Telephoning
2.4.3. After telephoning
2.5. Merits and demerit of telephoning vs. face-to-face conversation
2.6.Practical demonstration

# Group-3 Active listening


3.1. Introduction
3.2. Causes for poor listening
3.3. Guidelines for effective listening
3.4.Practical demonstration

# Group-4, Interview
4.1. Introduction
4.2. Major types of interviews
4.3. General guidelines to be followed in all type of interviews
4.4. Guidelines for effective employment interview when one acts as
4.4.1. An interviewer
4.4.2. An interviewee
4.5. Practical demonstration

# Group-5, Meeting
2|Page
5.1. Introduction
5.2. Objective of meeting
5.3. Preparation for a meeting
5.4.Conducting a meeting (the role of a chair person)
5.5. Minutes of a meeting (formal and content, the role of minute secretary)
5.6.Practical demonstration

# Group-6, Business Letters


6.1. Introduction
6.2.Characteristics of good letters
6.3.Conversational of business letters
6.4. Types of business letters
6.4.1. Inquiry letters, claim letter and adjustment letters…
6.4.2. Employment letters
6.4.2.1. Application letter
6.4.2.2. Curriculum vitae (resume)
6.5.Practical demonstration
# Group-7, Memo and Report Writing
7.1. Introduction
7.2.Types of memos
7.3.Types of report writing
7.4.Tips of memo and report writing
7.5.Practical demonstration
#Group-8, Principles of Communication

3|Page
8.1 Introduction
8.2 Elements of Principles of Communication and
8.3 Practical demonstration

4|Page

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