MICHELLE ROSS

Gilbert, AZ 85296 | Cell: 480-217-7088

Email: [email protected] | Portfolio: Mross80.weebly.com

INSTRUCTIONAL DESIGNER

Objective: A position that utilizes my skills and knowledge in the area of Instructional Design, eLearning Course
Development and Information Technology.

EDUCATION SKILLS CERTIFICATION

• Northern Arizona • Adobe Design and Web • Quality Matters: QM Peer

University: Master of Premium CS6 Reviewer. Completion
Education (Educational (Dreamweaver, Flash, Date: 2019.
Technology). Graduation Photoshop, Fireworks) • Quality Matters: APPQMR:
Date: 2012. • E-Learning software Applying the QM Rubric.
• Arizona State University: (Articulate 360, Captivate) Completion Date: 2013
Bachelor of • HTML, CSS, XML, CMS • Rio Salado College:
Interdisciplinary Studies development Certificate of Completion
(Organizational Studies). • Microsoft Office Suites in Computer
Graduation Date: 2009. • Learning Content Usage/Applications.
• Rio Salado College: Management System Completion Date: 2005.
Associate of Applied Theory and Application
Sciences (Computer • Web Conferencing
Technology). Graduation Applications and Web
Date: 2007. Communication Tools
• Assessment Management
Systems

PROFESSIONAL EXPERIENCE

The Babb Group 01/23 – Present

Instructional Design Manager
• Lead and manage team of instructional designers, quality auditors and contractors handling a variety of
Instructional Design related tasks to assure all project components are completed on time with high
quality deliverables.
• Meet/Communicate frequently with COO to get status updates, determine requirements and needs
and report back to the COO of any concerns.
• Update CRM with all pending work for client and internal visibility.
• Time manage all duties and all projects effectively and efficiently.
• Communicate project needs to all involved parties.
• Hold meetings with IDs and assist IDs in meetings, etc as needed.
• Assures compliance of web design standards and accessibility per client requirements.
• Create templates or other content to support specific projects.
 • Train instructional designers on LMS and specific client expectations.
• Review ID materials to assure meet client specifications and expectations.
• Support and perform ID activities as needed to assure on time delivery.
• Assure Quality Matters design principles are applied in curriculum development activities per client
requirements.
• Problem solve as needed to overcome obstacles and maintain project timelines.
• Assist with performance reviews of designers.
• Other tasks as assigned.

The Babb Group 09/17 – 01/23

Senior Instructional Designer/Project Manager
• Collaborates and consults with faculty, subject matter experts, and associates on the effective use of
instructional design strategies, web-based resources, multimedia technologies, and instructional
software and systems to improve teaching for online delivery
• Supports faculty and subject matter experts in the design, development and maintenance of hybrid
and online courses, assisting in their effective translation of learning objectives into dynamic online
content.
• Works with the subject matter experts to plan and map content for courses that promote interaction,
social presence, and community among students, and between students and faculty.
• Creates or converts existing instructor-led curriculum into an online learning format.
• Builds strategic roadmaps for larger scale projects and forecasting on design capabilities.
• Develops and maintains online content and assessments for courses in a Learning Content
Management System (LCMS).
• Develops media products for use in online modules and websites including interactive learning objects,
videos, audio, and graphics.
• Ensures instructional integrity of the course development projects through a method of systematic
design and clear course standards and outcomes with teams of writers and subject matter experts.

American Public University System 06/15 – 04/18

Learning Architect/Instructional Designer
• Designed and developed creative learner-centered courses, modules, and materials in multiple
modalities including synchronous and asynchronous learning methodologies, blended learning,
interactive e-learning modules, videos, device learning labs, and other resource materials.
• Used online learning principals and adult learning pedagogy.
• Worked with a subject matter expert to transform the expert written outlines into usable content.
• Used the expert content to architect an interactive and engaging digital learning experience for the
student.
• Prepared scripts, wireframes, and storyboards as needed to articulate the digital experience to the
multimedia developers.
• Worked with media developers to design and produce the digital learning content.
• Reviewed the interactive content with the subject matter expert and program directors.
• Made any necessary changes to the material and the learning content as needed.
• Ensured that the course objectives, institutional objectives and industry objectives are mapped to the
content, assignments and assessments.
• Designed online activities and authentic assessments that encourage critical thinking skills and self-
directed learning.
• Worked with the course builders and provides guidance and expertise to produce the final course in
the Learning Content Management System (LCMS).
 • Reviewed the courses in the Learning Content Management System (LCMS) to ensure the student
experience meets the original goals and objectives for online learning and pedagogy.

Rio Salado College 03/11 – 12/20

Adjunct Faculty (Computer Information Systems)
• Promotes student success by showing flexibility with styles of learning and work schedule as well as
exhibiting a passion for teaching and engaging students in the learning process.
• Manages the learning environment through keeping accurate records, submitting grades and other
reports on time, and enforcing school/campus academic and attendance policies.
• Utilizes active learning methods to effectively support students during their process of learning.
• Uses a variety of instructional strategies, such as active and collaborative learning, to assist the
students in meeting the objectives.
• Effectively meets the grading requirements of the course based on rubrics and standards that are in
place.
• Provides constructive communication and feedback to students so that they gain a positive learning
experience.

Arizona State University (EdPlus at ASU) 07/13 – 06/15

Instructional Designer
• Designed, developed and implemented evaluation procedures to assess effectiveness of using
technologies in teaching/learning processes.
• Collaboratively planned, designed, developed and revised online courses and course materials to meet
University and department standards.
• Maintained and expanded face-to-face and online faculty training, workshop, and seminar offerings.
• Developed training materials including job aids, online tutorials, and other multimedia materials to
assist faculty with instructional design principles and the use of online teaching and learning tools.
• Remained current on and evaluated emerging technologies that have potential value for online
teaching and learning, through training sessions, conferences and publications.
• Utilized software such as web page development, desktop publishing and presentation tools to
develop custom products to meet user needs.
• Provided technology support for online teaching and learning products used by faculty, students, and
staff.
• Assisted in the support of the Pearson LearningStudio, Canvas and Blackboard course management
systems.

Rio Salado College 06/09 – 07/13

Lead Course Development Specialist
• Responsible for leading, coordinating and providing workflow direction to assigned team in the design,
development and maintenance of online course materials and training staff on various functions.
• Worked collaboratively with faculty, administrators, and staff to develop plans and establish priorities
to meet deadlines.
• Developed and maintained online content and assessments for courses in a Learning Content
Management System (LCMS).
• Coordinated and monitored the process of graphic design related tasks as applied to print, web and
other multimedia mediums.
• Consulted and advised faculty in the use of technology with regards to new development for online
courses and assessment delivery.
• Coordinated and provided workflow direction for system testing of all systems used in the department.
• Lead planning and implementation of projects and participate in the design and/or testing phases.
• Developed and maintained procedural documentation and test scripts to ensure quality control.
• Resolved or assisted in the resolution of conflicts within and between projects or functional areas.
• Designed and developed training materials and training modules for department.
• Conducted formal and informal facilitation/training sessions related to the integration of new systems
and procedures within the department.
• Assisted with problem solving and troubleshooting complex issues.
• Provided a variety of information, guidance and assistance to faculty, staff and administrators.
• Managed department email and helpdesk requests from faculty, staff and students.
• Provided quality assurance for online courses and system functionality as well as perform related
duties as assigned.