Module 4: Communication for Work Purposes

Lesson 1: Effective Communication in Work Environment

#1 Read the Body Language
Instruction: Enumerate at least 10 different gestures/body language, with picture/s may it be
from the internet or yourself. Define the identified terms/pictures in this activity.

Licking Your Lips Maybe you're just daydreaming about lunch,

but to a conversation partner, licking your lips
can read as sexual attraction. You may also
wet them when talking about a romantic
partner -- which can be a sign you're sexually
satisfied and deeply in love.

Handshake Handshakes and first impressions go, well,

hand in hand. A nice, firm grip combined with
a hearty (but not too hearty) shake can imply
you're outgoing and confident. A limp and
weak squeeze sets you up as unsure. How long
you hold your shaker's hand matters, too: If
you drop out too quickly, it can suggest
shyness.
Nodding Bobbing your head up and down during a
conversation can make you seem agreeable
and interested. Nods are catching, so if you
nod while you speak, you might convince
others to go along with what you're saying.

Posture There's a reason people say they're "in a

slump" when things aren't going their way.
Science says slouching your shoulders can
make you hold on to stress and feel sad.
Standing up straight can help you feel positive
and come across as confident and focused.

Locking Eyes A steady gaze creates a mixed bag of emotion.

If the person you're talking to is comfortable
with you, they're more likely to find you
trustworthy if you hold eye contact. If they're
unsure about you, a long look will make you
seem more threatening.
 Smiling A feel-good grin is contagious. When you smile
at someone, it sends a signal to their mouth
muscles to do the same. Their smile triggers
the parts of their brain that deal with
happiness, and they feel a greater sense of
connection with you.

Stance Standing wide with uncrossed legs or arms

tends to give off an "open and available" vibe.
Staring at the ground or keeping your arms
across your chest are more likely to send the
signal that you're closed off and out of reach.

Hand Gestures Talk with your hands. When you gesture as

you gab, it's more likely that your words will
linger in someone's mind. But don't overdo it.
Big movements may make you seem out of
control and excitable.

Distance It's good to respect personal space, but when

you lean away from someone, they're more
likely to suspect your motives. Same goes for
fidgeting or crossing your arms. Leaning
forward suggests partnership and that they
can rely on you.

Micro expressions No matter how hard you try to "fix your face,"
it may still give you away -- and it only takes a
fraction of a second. Just a flash of a facial
twitch, grimace, or raised brow leaves an
impression that's hard to shake. So if your
unguarded reaction to something is disgust,
chances are an observer may sense that in
their gut, even if they can't say why.
# Essay
What Makes a Good Communicator?

INTRODUCTION Communication is the skill which made us distinct amongst the animals.
Along with our ability to think, it has brought progress in the world.
Since we have been born with superb inbuilt tools for communication,
we often think we are born with good communication skills too. Many
people believe that it’s their technical skills or better yet – the skills
they don’t possess – that prevent them from professional success.

FIRST BODY Listening is a vital element of communication and it is very much

different from hearing sense of human. A meaningful
PARAGRAPH communication requires both a good listener and a speaker.
However, the effect of a listening style may vary depending on
the occasions and situations a listener is in. Sometimes, speaker
exhibit ineffective style such as defensiveness, ambushing,
pseudo-listening, stage hogging and selective listening in their
communication tracks.

SECOND BODY If you are confused by what you hear, you should ask for clarification.
Good communicators ask a lot of questions and then take actions
toward goals. You should respect the other persons’ point of view. You
should get to the point quickly. Then it is easier for the listener to
remember what you said. You should know the outcome you want from
your conversation. Conversation should be like a tennis match, each
person having a turn to give and receive.

THIRD BODY I am a good listener because I pay my whole attention to the

speaker comments who comes to me so they can be heard.
People like to know they have been heard and I can do that job
very well but hearing and truly listening are two different things.

CONCLUSION Communication is the greatest importance. It is important to

sharing out one’s thoughts and feelings to live a fuller and
happier life. The more we communicate the less we suffer and
the better we feel about everything around. However, it is all the
more necessary to learn the art of effective communication to put
across ones point well.
 How to Achieve Good Communication

INTRODUCTION Communication might be associated with talking, but its definition is

way deeper than that. In my opinion, Communication is simply the act
of transferring or relaying information from a place, from a person, from
a group to the other. It's not only used by us, homo sapiens, but also to
animals as well. Their only difference from ours is their mode or way of
communication. It is very important because without it. Its essentiality
is meaningful and is something that we use every single time. Without
it, you wouldn't be able to express your opinions to other people and
we'll probably have no friends at all. Without it, talking is impractical
and irrelevant.

FIRST BODY As a student and as a member of the society where I am currently

residing, effective communication plays an enormous role into my daily
PARAGRAPH life. It is simply because I can express and share everything I see, smell,
taste, hear, and feel to my friends, to my family, and to other people.
Whether they are around me or far from me, I could still communicate
with them as long as I use my common sense along with my
communicative skills into reaching out with them.

SECOND BODY To summarize everything, one can achieve effective communication if

one will have proper etiquettes while talking to a certain person. What
you're trying to address must be clear and precise to your audience.

THIRD BODY You will achieve an effective communication if both of you can
understand what you trying to explain or to say to the receiver
and having an effective communication can result to arguments
because there are some points that you have different beliefs on
a certain topic.

CONCLUSION Communication is the greatest importance. It is important to

sharing out one's thoughts and feelings to live a fuller and happier
life. The more we communicate the less we suffer and the better
we feel about everything around.
Activity #1: Effective Communication in Work Environment

1. How do you think Ms. Dela Cruz handled the situation with John's tardiness?
Ms. Dela Cruz handled the situation professionally. She seems to understand John’s
situation. Ms. Dela Cruz shows how professional should handle such situations. This
doesn’t seem to be tardiness because John is currently studying and he’s working after his
school.
2. How did John handle Ms. Dela Cruz's disapproval?
John understands the fact he’s at fault because he knows what time he should be in his work.
John wholeheartedly accepted what Ms. Dela Cruz has to say.
3. What might he have done differently?
John might have fix his schedule and go to his work on time since Ms. Dela Cruz give him
consideration since he’s studying while working maybe to provide for himself.
4. What might Ms. Dela Cruz have done differently?
Ms. Dela Cruz may have shown empathy to John because she understands his situation. Ms.
Dela Cruz is kind and a very considerate person.
Activity #2: Types of Communication in the Workplace.
Instruction: Suppose that you landed a job in your field of discipline after graduation, think
about various communication processes that you may encounter in your workplace.
Complete the table below related to each type of communication.

What types of What problems occur Why do you What

communication you with this type of think problems suggestions do you
involved with in communication in occur? have that
your workplace? your could prevent or
workplace? reduce
problems?
Example: Misunderstanding Poor verbal Choose
Verbal with the tone of the communication, appropriate
Communication message/ cultural methods for
differences communication and
transferring
information.
Written Lack of feedback, Cultural differences, Choose appropriate
Communication heave use of poor writing skills methods for
jargon, missing and cannot be communication and
information immediately address transferring
the needs of the Information.
receiver.
Visual Lack of feedback, Poor visual Use modern
Communication physical and communication, designs and visuals to
emotional barrier, cultural differences, make an engaging
noise, lack of cannot be content. Simplify the
interest to immediately address information to make
information the needs of the an impact.
receive
Lesson 2 Minutes and Endorsements
#1 ESSAY
Write your answer in the space provided, at least 5 sentences or more.
1. What is the role of MINUTES in the corporate world and when do we use this?
The minutes say who will do what and when. They are the starting point of the following
meeting. They are helpful for those absent to know was discussed and what decisions have
been taken. In case of conflicts, they are useful to know what agreements were made. When
you create the minutes of a meeting, you should be clear about the decisions made, but also
about the next steps required to put them into action. Minutes are an opportunity to clearly
state what must happen, when the deadline is and who is responsible for that action.

2. On the other hand, we have ENDORSEMENT, when do we use such document and its
function.
An insurance endorsement is a change or addition to an insurance contract that alters the
terms or scope of the original policy. It can be issued during your policy term, at the time of
purchase, or at renewal. It's a legally binding amendment to a contract. Endorsements remain
in force until your policy ends. It can be issued during your policy term, at the time of purchase,
or at renewal. It's a legally binding amendment to a contract. Endorsements remain in force
until your policy ends. They may renew under the same terms as the rest of your policy. It can
replace the current policy or be added to your current policy. They cover a range of situations,
including taking insured off a policy, changing addresses, or adding coverage for specific items.

#2 VENN DIAGRAM
Identify the similarities and differences of ENDORSEMENT and MINUTES.

DIFFERENCES SIMILARITIES
Endorsement is a way for your Endorsements are easier to get,
references to endorse the Skills & while minutes is the official
Endorsements listed on your profile. summary of what happened during
It involves specific skills and a meeting. They serve as an outline,
capabilities of a person while a written record for anyone unable
Minutes are notes that are recorded to attend, and to use for future
during a meeting. They highlight the reference. Minutes document what
key issues that are discussed, happened and what decisions were
motions proposed or voted on, and made.
activities to be undertaken.

#3 BROWSE UP
Look up from the internet at least 1 example of minutes in a meeting.

SAMPLE MINUTES
Board of Directors Meeting
ACBL Unit No. 000
July 8, 2006
Senior Center, Anytown, Anystate

President Smith called the regular Unit Board of Directors meeting to order at 7:05 PM at the
Senior Center in Anytown, Anystate. Those in attendance and constituting a quorum were:

Present: (List names)

Absent: (List names – and whether excused or unexcused)
Others Present:
MOTION by Jones:
Move to approve the minutes of the June 6, 2006, meeting.
Seconded and carried without dissent.

President’s Report:
President Smith recommends that if we are not able to find a new facility by the end of this
month, the unit should continue to hold board meetings in the current location over the
summer. Board briefly discussed the options.

MOTION by Johnson:
Move to extend the existing meeting arrangements for the next three months.

Seconded and passed without dissent.

Smith announced that the ACBL has introduced a new education program for unit board
members. The seminar will be held at the upcoming NABC. Smith recommends that all board
members who will be at the NABC take advantage of the opportunity, and that the unit board
should reimburse any attendees for the fee.

MOTION by Brown:
Move that the unit board shall reimburse the fee to any board member who attends the
seminar.
Old business:
There was no old business brought before the board.
#1 KWL Chart
Provide what is asked from the graphic organizer

Minutes and Endorsements

The person who Why a minute is I learned that

endorses the minutes endorsement is a
important to
of the meeting is the
follow a proper form of public
chair person then asked
support or approval.
the members for any format when
comment on the Minutes are the
writing an
minute to otherwise official summary of
endorse it and proceed endorsement what happened
to the scheduled plan. letter during a meeting.

#1 Make an Endorsement Letter. You can choose your terms.

To whom it may concern:
I am writing you this letter as it is my pleasure to endorse John Andrian Morales to your
company. I have known him for two years for he worked as a communications assistant in
our company.
As her supervisor, I have always admired his attitude and productivity. I am impressed with
how bright he is as an employee. He is motivated and I believe that he will definitely devote
himself in your company to a position with a high degree of diligence.
He learns easily and has always been open to learning more and new things for his personal
and career growth. He showed us how articulate he is in terms of information and ideas in
both verbal and written forms. He is also very approachable and many of his fellow workers
speak highly of him. He has always been willing to help others and to take the initiative to
help the office serve its constituents more fully.
I am endorsing him because I believe that his value and skills will be your company’s asset. I
am confident that he will do great in whatever task you put him on.
Please let me know if you need additional information about this outstanding young man at
+639554326050 or email me at [email protected].

Yours truly,
Luis Motaña
Head Office