ASQ Live Remote Proctoring FAQs

SCHEDULING LOGISTICS

My ASQ exam was cancelled due to testing center closures. How can I reschedule to take my exam online
through remote proctoring?
Candidates can schedule their new exam appointments through the online Prometric account. Here, you can
choose the online proctored testing option or the traditional center-based testing option. If the testing centers
in your area have been reopened, you will be able to select a location and an available seat. Please note, even
if testing centers in your area have not been reopened, you will still see the center-based testing option, but it
will say there are no available seats.

My scheduled exam date is approaching, but I would rather take my exam online. How can I reschedule and opt
to take the exam online through remote proctoring?
If you wish to change your exam delivery method, date, or time, you must do so at least 5 days prior to
your appointment using the Reschedule/Cancel option at https://www.prometric.com/test-takers/search/asq.
Due to unprecedented volumes on Prometric phone lines and email requests, responses during this time may be
significantly delayed. We encourage you to reschedule online in order to avoid those delays.

Is the online proctored testing option similar to taking the exam on-demand? Can I take the exam at any time?
Since you are required to be video monitored by a live proctor during your exam, the exam is not “on-demand”
and you will need to schedule it ahead of time. Appointments are offered 24/7 and are currently in high demand.

Can all ASQ exams be taken through ProProctor?

All English ASQ exams with the exception of the CMBB (offered July and November via CBT) are available
through Prometric ProProctor.

Why is the CMBB exam not offered for remote proctoring?

The second portion of the CMBB exam is performance based which is not open book. To maintain the security and
integrity of the CMBB exam, ASQ cannot allow this exam to be conducted via remote proctoring.

How do I request ADA accommodations for my online exam?

If you require test accommodations in order to take your online exam, you must apply for and receive
approval from ASQ before scheduling your exam. Once your request is submitted, you are required to have
your medical provider complete ASQ special testing accommodations form and documentation of disability
and send to cert@asq.org Please note, ASQ will not consider requests for accommodations without supporting
documentation, and you will not be unable to schedule your exam until your accommodations are approved.
Please note, accommodations for remote proctoring at home are limited, please check with ASQ first.

In what languages are the exams offered through Prometric?

ASQ online exams and communication with your proctor will be conducted in English only.

How do I schedule for the ASQ online proctored exam?

After you have applied for an ASQ exam, been approved, and received your exam eligibility information,
you can visit https://www.prometric.com/test-takers/search/asq to schedule your appointment.
 ASQ Live Remote Proctoring FAQs

How do I ensure ProProctor is compatible with my computer?

To ensure your computer will be compatible, please visit https://rpcandidate.prometric.com/.

Is there anything I need to do before scheduling my online proctored exam? Can I practice for the
new online proctored testing format?
Taking the ASQ exam online is very similar to taking the exam at a computer testing center. The
only difference is the online check-in process and that you are being proctored by a remote proctor
via your microphone and webcam. As a way to prepare for your online exam, we suggest you visit
https://www.prometric.com/ProProctor to review a short video overview of the testing experience.

EXAM EXPERIENCE & TECHNOLOGY

What are the technical requirements for remote proctoring?

Requires a functional internet connection, computer enabled microphone and webcam. Remote proctoring is
compatible with both Mac and PC. We strongly recommend a readiness test prior to your exam, please visit
https://rpcandidate.prometric.com/

How does online remote proctored testing work?

Similar to test center-based testing, online proctored testing requires that you be monitored by a proctor while
you take your exam via your microphone and webcam. Before starting the exam, the candidate must present a
valid, unexpired government-issued ID that is both signature and photo bearing. Both ID signature and print
must match candidate’s name in demographics and look like the candidate. Acceptable forms of identification
include driver’s license, military identification card, passport, state identification card, and a valid national
identification card and ID must contain English characters/translation. Your image and pictures of your
surroundings will be captured. Once you begin the exam, you will not be permitted to leave the room or move
out of the proctor’s view without first notifying and being acknowledged by the Proctor. Failure to inform the
Proctor prior to taking a break or failure to return on time, may result in an inability to complete the exam. Once
the candidate returns from a break, a full security scan will be conducted prior to resuming the exam. Please
note, exam time will continue to run during a break and no more than three, 10-minute long unscheduled breaks
are allowed during a remotely proctored exam. You are allowed to have water in a clear container.

What should I do if I have internet issues?

Bandwidth speed drops can occur while using Wi-Fi, and can be unreliable. ASQ suggests only the candidate
use the internet for testing in your household or hardwire to your router when possible.

What should I do if I have technical issues?

You will need a camera, microphone, and webcam to successfully take ASQ remote exams. It is expected that
the candidate understands technical aptitude or the fundamentals of using a PC or Mac.
 ASQ Live Remote Proctoring FAQs

Where can I take my exam?

When it is time for your scheduled exam, find a quiet, private, walled room with a closed door, and without
distractions. Once the exam begins, you are not permitted to talk, stand, or move from your seat. Wall art,
posters and whiteboards will be inspected. Also, no one else is permitted in the room with you while you are
testing. During the check-in process after you have submitted all required photos, the proctor may ask to see
your environment, including the walls, floor space and the desktop. Additional monitors and computers must be
unplugged and must be turned off. You must agree to this scan or you will not be permitted to proceed further
or to take the exam.

During traditional center-based testing, candidates are allowed to use reference materials and have blank
sheets of paper for notes or calculations. Am I allowed to have this during the online exam?
You are allowed to use reference materials. All reference materials must be bound and remain bound during the
exam. Please visit https://asq.org/cert/faq/faq-taking-exam to see our open-book policy. You are allowed to use
post-it notes as book tabs only. You are allowed to use hardcopy dictionaries and built-in calculators. You are
prohibited from using electronic dictionaries. Effective July 1st, 2022, scratch paper and physical writing
objects such as a pen or pencil are prohibited for use during a remotely proctored exam. Instead, you can use the
Scratchpad function in the exam application.

What devices do I need for online proctor testing?

You will need a stable internet connection and a reliable computer with a microphone and webcam. Please
visit https://rpcandidate.prometric.com/ to review a full list of system requirements and instructions for
running a system test prior to your exam.

Where do I go to check in on exam day?

Once you have scheduled your exam, Prometric will email you a confirmation notice of your ProProctor exam
appointment. Included in the confirmation page is directions and information about environmental requirements,
check in procedures, and launching your exam. Please make sure you allow 30 minutes to prepare your testing
environment.
To get started, please visit https://rpcandidate.prometric.com/ to run a system readiness check, download and
install the ProProctor application, and launch your exam. You will be required to log in with your confirmation
number and first four characters of your last name.
Make sure you have your photo identification available so that your identity can be verified. Acceptable forms
of identification include: Driver’s license, military ID, national identification card, passport, and alien
registration card (green card, permanent resident, and visa). The form must collectively contain both a photo
and signature of the test candidate. We will only accept original documents and will not accept photocopies.
Please note your identification must include English characters/translation. View full ID policy.
Be prepared to provide a 360º view of your environment using your webcam. All exams are open-book, please
refer to our open-book policy for more information.
Be sure to have your references and calculator available to display to the Readiness Agent during check-in.
Effective July 1st, 2022, you are prohibited from using blank scratch paper and physical writing objects such as
a pen or pencil during a remotely proctored exam. Instead, you can use the Scratchpad function in the exam
application. Although you will not see your Prometric Proctor, they will monitor you throughout the testing
process and will be available to help at any point during your exam.
 ASQ Live Remote Proctoring FAQs
Once logged in to ProProctor, what is the hold time to actually start my exam?
The average hold time to check-in is 15 mins compared to 30 mins at test centers. You will observe a turning
circle on the screen. Please do not disconnect as this indicates you are in a waiting queue. Prometric is working
to add messaging to keep the candidate occupied and ensure everything is working as intended.

Will I be able to access the internet while taking my exam?

Your computer will be locked down once you start your exam. You will not be able to access the internet
or use other software applications while taking your exam.

Will I be able to use my phone while taking my exam?

The use of mobile phones is prohibited during your exam. Using your phone may result in your exam session
being terminated and you should prepare to be unreachable by phone while taking your exams. Mobile phones
and other electronic devices must be placed out of arms reach before you begin your exam. If there is a
technical software issue during the exam, the proctor will try to contact you online using the ProProctor
software. If the proctor cannot contact you via software, they will call you at the phone number you provided
during the check-in process. While you are not allowed to have your phone in your immediate workspace
during the exam, you are permitted to use your phone in case of a technical issue to access technical support.

Will I receive instant results once I complete my online remote exam?

Upon completion of the computer-based examination, you will receive an e-mail from Prometric with your
test results. ASQ emails exam results for updated or new Bodies of Knowledge (pilot exams) within four
weeks. For more information regarding exam results please visit http://asq.org/cert/faq/exam-results.

Is technical software assistance available during the exam? For example, what if there is a power outage
during the exam?
If there is a technical software issue during the exam, the proctor will try to contact you online using the
ProProctor software. If the proctor cannot contact you via the software, they will call you at the phone number
you provided during the check-in process. While you are not allowed to have your phone in your immediate
workspace during the exam, you are permitted to use your phone in case of a technical issue to access technical
support. The proctor will work with you to try to resolve the technical issues. Any lost time because of the
technical issue cannot be added back into the exam and you will not be compensated for any lost time. If you
would like to reschedule, the proctor will direct you to contact the Prometric Call Center with an Incident
Report number they provide you.

For candidates in need of technical support while taking their ProProctor exam, please call 800-226-7958. The
ProProctor exam support line is available daily from 7AM – 12:30 AM EDT.

What if I can’t find an appointment date and time to meet my needs?

Please continue to periodically check availability as appointment options are added. Prometric continues to increase
the number of remote proctors available to increase availability.