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CASE STUDY New Mis

Hotel Park-Plaza is a well-known 12-floor, 120-room hotel in the heart of a metropolitan city that offers excellent boarding and lodging facilities including suites, rooms, restaurants, and convention halls. In 2003-2004, the hotel housed 28,000 guests. The front office occupies an important position by interacting with all guests from reservation to check-in and check-out, acting as the interface between the hotel and outside world. Behind the scenes, many staff perform various functions to keep the front office running smoothly.

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Hazanal Rashid Khan
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34 views2 pages

CASE STUDY New Mis

Hotel Park-Plaza is a well-known 12-floor, 120-room hotel in the heart of a metropolitan city that offers excellent boarding and lodging facilities including suites, rooms, restaurants, and convention halls. In 2003-2004, the hotel housed 28,000 guests. The front office occupies an important position by interacting with all guests from reservation to check-in and check-out, acting as the interface between the hotel and outside world. Behind the scenes, many staff perform various functions to keep the front office running smoothly.

Uploaded by

Hazanal Rashid Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CASE STUDY-1

HOtel Park-Plaza is a well-known hotel situated in the heart of a metropolitan city. With 12 floors
and 120 rooms providing an excellent boarding and lodging facilities, it offers deluxe Suites, Superior
Single and Double rooms along with services like coffee shop, restaurants, Saloon, Health Club,
Shopping arcades and convention halls. It is one of the most sought after hotels in the city as
reflected by the fact that 28000 guests housed in the financial year 2003-2004.

The front office of the hotel occupies a very important position in ensuring a loyal clientele for the
hotel. The front office job is to interact with every outsider who steps in the hotel. The front desk
takes care of all the needs of the guests. The most important jobs of the front office include making
all the reservations, check-in and check out. In short, the front office or the front desk is the
interface between the hotel and the outside world. Behind the scene are a large number of people,
who perform a wide variety of functions to keep the front office functions smooth.

From the very moment a traveler plans to make a stay in the hotel, the front office comes into the
picture and interacts with the traveler on a daily basis till he leaves the hotel. The guests can be
individual or the corporate guests. In case of corporate guests, the bill is sent to the organization
sponsoring the stay of the guest.

Questions

1. Identify data and information in this case.

2. Draw a Context level DFD for the above case.

3. Prepare Feasibility report for the development of Information System for Hotel Park-plaza.

4. Prepare a Conceptual design for developing MIS for the front office of Hotel Park-Plaza.

CASE STUDY-2

Raashi Manufacturing is a medium-sized manufacturer with annual sales of Rs. 50 million per year. It
is primarily a job-shop manufacturer, known for its ability in custom manufacturing projects
primarily involving metal fabrication. In an effort to improve Raashi information systems, D S Vasu,
vice president of information systems, recently brought in a new systems development manager, K K
Raina from a competitor. Mr. Raina had a reputation for doing innovative things in the area of
information systems development. The general and top management of his previous employer was
extremely pleased with the types of information systems support that they had received.

Mr. Raina had been particularly successful in implementing a prototyping development in the
systems analysis design process as a way to more accurately refine end-user requirements and cut
short the systems development process. Having joined Raashi Manufacturing, Mr Raina wanted to
implement the technologies and techniques that he had been so successful with prior to joining
Raashi Manufacturing, but he ran into a serious problem. The systems analysis and design staff has
recently gone through a revamping of their systems development methodologies. They had a rather
substantial systems development methodology that had evolved over the years, and in their most
recent revision, they had incorporated the latest structured techniques into their old
methodology. Having been involved in its development, the staff had a strong commitment to the
methodology.

In assessing the methodology, Raina quickly decided that it was entirely too procedure and rule-
oriented and was exceptionally time consuming to use as a systems development guide. The staff
also had made no provision for incorporating heuristic or prototyping techniques into their systems
development methodology.

In a staff meeting, Mr. Raina raised prototyping concepts with the staff, but their response was
immediate defensive. Most of them had not heard of a prototyping technique, but felt it was a way
to develop systems for sloppy designers who did not have enough discipline to do it right. They
stated that if a sloppy approach to systems development, such as prototyping, was to be used, you
would have to be willing to give up the rigor and discipline of good formal procedures and good
structured techniques. Overall, their general response was quite negative.

Mr. Raina feels he has a tricky situation on his hands. He knows a better way to approach systems
development, but he does not want to get cross-wise with the systems analysts and design staff,
many of whom are senior to him in experience in systems development. He knows that if he tries the
heuristic approach and it fails, there’s going to be a lot of “I told you so”. He’s also concerned that if
he pulls the young designers off to the side and works with the methodology, it might cause a
division among the staff and some serious hard feelings that could be detrimental to the two young
analysts.

Questions

1. Identify the problem in this case study.

2. Comment on the proposal of Mr. Raina for developing an information system using prototyping

methodologies.

3. How would you manage the situation at Raashi Manufacturing?

4. Assume, Raashi Manufacturing is to make a digital company. How differently would you go about
selecting development methods for developing MIS? Discuss.

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