FAQs of Retail i-Net Banking

S. No. Frequently Asked Questions Answers

1 Login to IDBI Bank Retail i-Net A customer should have a valid Customer ID and i-Net
Banking Password (Login password) to log into i-Net Banking.
2 URL for Internet Banking https://inet.idbibank.co.in/
or
Customers may Login Retail Net Banking by selecting
Personal option from the dropdown available in the
Home Page of https://www.idbibank.in/

3 i-Net Banking Registration Customers with active Debit Card may click First
Time User? Register Now link available in i-Net
Banking Login Page
or
Visit any IDBI Bank Branch and submit Registration
form for i-Net Banking
4 How to Reset Password? Users with active Debit Card may click on Generate
Online Password/Forgot Password link available in i-
Net Banking Login Page
or
Visit any IDBI Bank Branch and submit the request
5 How to set i-Net Banking Users with active debit card may click on Generate
View/Transaction right? Online Password/Forgot Password link on Login Page
and follow the process, select tab - set your access
right and select View / Transaction rights.
6 How to modify i-Net Banking Limit? Login to i-Net Banking.
Go to Fund Transfer --> View / Update Transaction
Limit
7 How to check existing i-Net Banking Login to i-Net Banking. Go to Fund Transfer-->
Limit? Transaction Limit Inquiry.
8 If Login Password is disabled? with Login password will be disabled if user enters
below error message "Your i-Net incorrect Login password for 5 consecutive times.
Banking login is disabled"
9 How to Enable Login Password if User has to regenerate new Login password. Active
disabled? Debit Card Holders may click on Generate Online
Password/Forgot Password link on Login Page and
follow the process or visit any IDBI Bank Branch.
10 If Transaction Password is disabled! Transaction password will be disabled if user enters
incorrect Transaction password for 3 consecutive
times.
11 How to Enable Transaction Password User has to regenerate new transaction password.
if disabled? Active Debit Card Holders may click on Generate
Online Password/Forgot Password link on Login Page
and follow the process or visit any IDBI Bank Branch.

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12 How to enable OTP if it is disabled OTP functionality is disabled when user enters
with below error on Transaction incorrect OTP for 5 consecutive times. User needs to
confirmation screen "The user cannot visit any IDBI Bank Branch and submit request to
logon at this time. Contact the bank enable OTP functionality.
for further information."
13 I am entering correct OTP but the While entering the OTP, Please check the reference no
System is showing “Please enter of your OTP in the SMS and match reference no
correct OTP” displayed on screen
14 If the below error is displayed at the If the above error is displayed, customer has to visit
time of Login "Login not allowed/ The any IDBI Bank Branch & submit a request.
user cannot logon at this time"?
15 If the below error is displayed Click on Generate Online Password/Forgot Password
"[102327] The transaction is disabled link on Login Page and follow the process and set
for the user."? access right to Transaction access or visit any IDBI
Bank Branch.
16 What is session time out? If there is no activity for more than 5 minutes after
login to i-Net Banking, the session will be terminated
automatically in order to avoid unauthorized access
17 When does i-Net Banking access i-Net Banking access expires if it is not used for more
expire? than 180 days
18 If user forgets Login ID? User has to visit any IDBI Bank Branch to get the
Login ID
19 How to change Image/Phrase user Login to i-Net Banking. Go to My Profile --> Security
enters at the first time of Login to i- Settings--> Change Image/Phrase
Net Banking?
20 When user is locked for Online If user enters wrong debit card credentials/OTP during
Password Generation? Online Password Generation Process for three times
21 How to unlock user for Online User needs to visit any IDBI Bank Branch and submit
Password Generation? a request to unlock
22 How many attempts does user get to The no. of attempts for Login Password are Five (5)
enter the passwords? whereas there are Three (3) attempts for Transaction
Password are available.
23 How to select Auto pay option for While adding the Billers, user has to select the Auto
presentment bills. pay Required option as Yes/No.

Error Description
Transaction Password-Disabled [24035] The user cannot transact at this time.
Contact the bank for further information.
Login Password - Disabled [106803] Your i-Net Banking login is disabled for
security reasons. Please contact the Bank
for more details.
Transaction Allowed-Disabled [102327] The transaction is disabled for the user.
Contact the bank for further information.

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Login Allowed -Disabled ( showing [24036] The user cannot logon at this time. Contact
on Login page) the bank for further information.
OTP-Disabled ( showing on [24036] The user cannot logon at this time. Contact
Transaction Confirmation page) the bank for further information.
User Locked in Risk Tool [998913/ The user cannot logon at this time. Contact
80208] the bank for further information.

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