MICROSOFT DYNAMICS Ecosystem Map February 2022

ERP Solutions Microsoft Cloud for Industry

Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Microsoft Cloud Microsoft Customer Microsoft Cloud Microsoft Cloud
Supply Chain Finance Commerce Project Human Business Central Intelligent Order for Financial Experience for for
Management Operations Resources Management Services Platform Nonprofit Healthcare
Supply chain management Finance management for Retail management Project management Human resource Enterprise resource Order management solution Capabilities to manage Customer engagement Capabilities to manage Capabilities to manage
for medium and large sized medium and large sized AI product recommendation Project sales management management management for small and Automate order fulfillment financial services data solution nonprofits organizations health data in healthcare
companies companies People management medium sized companies for financial services Rich out-of-the-box AI Volunteer Engagement organizations
Digital commerce Project accounting Application monitoring organizations
Asset management Revenue Recognition Bank and payment and insights Connected patient
Fraud protection integration Modern approvals Task management Smart fulfillment Volunteer Management
reconciliations Unified customer profile AI-orchestrated customer experiences
Master planning Credit management Compensation management orchestration Nonprofit marketing
Pricing Subcontractor Management Warehouse management Remote sales and service journeys Patient insights
Inventory visibility Intercompany E-commerce real time template
B2B & B2C e-commerce Inventory-based projects Compliance
Assembly management integration Customer onboarding Consent, governance, Virtual health
Retail headquarter management Treasury Deliver effective
Stores management Invoice summary page Intelligent talent and privacy management
Production management Real-time omnichannel Wealth management programming Care team collaboration
Transportation management Organization administration management
Shift management Price list management inventory data Event management
Analytics Banking customer Accelerate mission outcomes Health team productivity
Inventory management Accounts receivable HR programs optimization
Omnichannel excellence Microsoft Project Real-time visibility into orders engagement Digital advertising
XBRL Payment processing Data interoperability
Production control Budgeting integration Alerts management
Dynamics 365 Commerce app Integrated operational Retail banking Audience intelligence
Leave and absence Task management Clinical analytics
Product information management Audit workbench marketplace Billing efficiency dashboards Web traffic monetization
management Service management Loan manager Operational analytics
Procurement and sourcing Accounts payable Assortment management Project contracts Order visibility and insights
Employee and manager self Finance management Financial crime protection
Service management Cash and bank management management
Inventory movement between service Integration management General insurance
in-store locations from POS Requirements Self service portal Microsoft Cloud Microsoft Cloud Microsoft Cloud
Cost allocation Credit and collections Employee development Provider integrations
management Accounts payable Collaboration manager for Sustainability for Retail for Manufacturing
Sales and marketing Cost management Customer segmentation and
targeting Resource planning Organization and personnel Data orchestration
management Treasury
Questionnaire Financials embedded Power BI Help companies measure, Capabilities to manage Capabilities to manage
Product categories Schedule table Inventory management Risk analytics
Project management and Consolidations Employee transfer understand and take charge retail organizations manufacture organizations
accounting Integrated experimentations Offer management management Planning functionality of their carbon emissions E-commerce personalization Frontline worker
General ledger
Warehouse management Employee management Lead management Personal management Workflow Connect emissions data empowerment
Fixed assets Digital advertising
sources into one view Learning and knowledge
Vendor collaboration Retail server Time and expense Benefits management Accounts receivable Digital and smart stores
Expense management management Connection catalog management
Time and attendance Call centers Integration with learning Budgeting Loss and fraud prevention
Payroll Client management management system Dynamic calculation service Operational visibility
Mixed Reality integration Loyalty management Project management Anywhere commerce
Asset leasing Teams collaboration providers Operational-specific Asset productivity
Self service portal Cloud scale unit Human resource management conversion
Human resources management Business processes dashboards Production operations
External Project Multichannel fulfillment
Distributed hybrid topology Cloud POS & Modern POS management CRM Data-driven scorecards
Tax Operations planning Supply chain visibility
Scale Unit Manager Replenishment management Performance management Microsoft Power Platform and goals Integrated customer service
Power Apps mobile support Comprehensive project Digital twins and digital
Online stores operations LinkedIn integration integration Public reporting Shopper analytics
Rebate management thread
Finance insights
Retail HQ Upgrade from Dynamics 365 Skills management Microsoft Teams integration Actionable insights Inventory management
Face recognition sign-in for Product development
Mobile offline PSA
production floor workers Microsoft Teams Integration Shopify support Emissions reporting Retail media
Microsoft Dataverse support Digital selling
IoT Intelligence PayPal & Google Pay payments Fixed assets
Subscription billing connector Outlook add-in
Globalization Studio

Services CRM Solutions

Dynamics 365 Inventory Regulatory Resource Scheduling Tax Tax audit Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365
Planning Visibility Configuration Optimization Calculation and Sales Customer Service Customer Marketing Field Service
Optimization Add-in Service Add-in Service reporting service Professional Service
External micro service External micro service for Designer and lifecycle Extended schedule optimization External micro service External micro service to Sales management solution Customer service management Customer service management Marketing management Field service and
for planning inventory management service solution for taxes scale the existing tax audit Client management for professionals Voice channels AI powered analytics maintenance management
Suggestions to optimize Inventory allocation for no-code/low-code Dynamics 365 Field Service, Out-of-the-box integration and reporting content Personalize service Connected field service
globalization functionality Conversation intelligence Customer service center Customer journey
existing supply Customer Service, and Project with Dynamics 365 Apps Ingestion of tax audit orchestration
Allocation rules Engagement platform Intuitive agent experiences Connected customer service Competence management
Out-of-the-box integration Service Automation support reporting data in Finance into
Centralized calendar Configuration of tax service Deep personalization
Fallback shared inventory with Dynamics 365 Apps Azure Data Lake Contact management Knowledge-driven case Agent experiences & productivity Resource planning &
maintenance Improved customer retention through the RCS experience
pool management management
Demand Driven Material Support for all functionality Overnight and Emergency Configurable tax matrix to Transformation of the data Forecasting and pipeline AI-suggested cases
Soft reservation that is provided by Electronic into the tax declaration and Customer satisfaction insights Event management Proactive service delivery
Requirements Planning scheduling automatically determine tax intelligence
reporting (ER) Tax audit data models Queue management
Available-to-promise (ATP) codes, rates, VAT ID Deep AI intelligence Client management Resource scheduling
Planning insights Single Resource Optimization Digital selling
functionality A prerequisite to configure Low-code Electronic reporting Case management dashboard
Configurable tax calculation Actionable insights Digital marketing
Subcontracting support new globalization Simulation capabilities Pipeline manager workspace
Full support WHS-enabled designer to define formulas Task management Empower frontline workers
microservices Agent performance optimization Marketing campaign
Make-to-order supply items Achieve scale and conditions Reusing the existing Electronic Order management
Service calendar management management Customer assets
automation Support for new globalization reporting formats for Tax Proposal management 360-degree view of customer
Technician efficiencies and Shared tax determination Product information Deeply personalized emails management
feature functionality audit and Tax declarations journeys
External Signals support reduced cost and calculation solution Lead management management campaigns Service orders management
Support for centralized across legal entities Operational costs management
Scheduling with finite Product information management Client management Layout editor
Unified publication, storage, Intelligent Electronic IoT alert AI-based
capacity Accepting multiple Self-service portals
and sharing of custom Competitors management Service management Email A/B testing suggestions
Capability-based resource pricing configurations
Fulfillment documents in one API call Invoicing
Microsoft Contracts/Offers
allocation service Optimization Multiple tax registration Microsoft Relationship Sales Service-level agreements Power Automate flow
management
Capable-to-promise Global numbers External micro service to integration Relationship Omnichannel voice
support
Inventory process & configure invoice Service operations
support External micro service External micro service for Tax on transfer orders Sales accelerator and process Sales APIs for queue and agent
Microsoft Teams for virtual
optimization
for pricing Accounting fulfillment documents automation events support
Process manufacturing availability
support Inspect pricing details at Multiple channels Financial Out-of-the-box integration Visual insights Build customer relationships Customer journey Modular work order pricing
Integration with Dynamics 365
the order level External micro service for
Quickly adapt to order Dimension Service with Dynamics 365 Apps
Simplified opportunity-to-invoice
at scale with relationship
Virtual Agent for Customer
management Return management
inventory accounting Electronic invoice process selling
Calculate and determine changes process Service Logistic management Billing
applicable discounts based Costing ledger External micro service for configuration LinkedIn Sales Navigator
Supplier availability issues Pipeline management Unified intelligent routing Customer Insights Procurement management
on concurrency modes financial dimensions Regulatory Configuration integration
Cost object policy tracing integration
Services support Customer 360 view Knowledge management
Define margin-components Improve resolving financial Relationship visualization
Input measurement basis Proactive react om spike in
price adjustments dimensions thru importing Multiple e-invoice formats Relationship intelligence Teams integration - AI-generated
policy demand Opportunity risks management
(XML, JSON, TXT, CSV) conversation
All major discount types Support large numbers of Business process flow
Cost flow assumption policy Contacts analysis
support importing journals External web services including Timeline view
Document management
Dual currencies & valuations certification handling Next best action
Easy-to-use RESTful API Operate on the data in Call intelligence and
Outlook add-in
parallel Configurable exception Smart Links integration transcription
message handling Microsoft Teams Integration
InMail communications support

Collaboration Solutions
Dynamics 365 Configurable Process Store Dynamics 365 Dynamics 365 Finance and Operations Lifecycle Fundraising Customer portal for
Telecommunications business documents Analytics Commerce app Unified service Field Service (Dynamics 365) Services and Dynamics 365 Supply
Accelerator reporting for Dynamics 365 desk Mobile mobile app Engagement Chain Management
Fuel automation & innovation for Microsoft Office-based templates Power BI app for Dynamics 365 Windows based application Framework for call centers Mobile solution for Field Service Mobile app for ERP solutions Collaboration portal to manage Solution for donor and Power Apps portals template
the Telecommunications Industry Predefined templates business process flow for store Note capturing Server data in real time Authentication and authorization the application lifecycle constituent engagement that creates business-to-business
Place management Process stages funnel insights Dedicated hardware station support Environment management Attract, retain, and grow donor (B2B) website
Document lifecycle management Agent scripting Signature support View, edit, and act on business data
and supporter bases Authentication and authorization
Telco Sales Extended Data Model Business process flow insights Cloud POS based interface Application integration Email integration Mobile workspaces management Business process library
Drive fundraising efficiency Invitation process for customers to
Maintenance scheduling Routing Service performance track Chromium engine support Configurable toolbars Push notifications Optimize the offline capabilities Updates management
Donation management use the website
Maintenance activities calendar Custom dashboards Cash-and-carry transactions Audit trails Access documents Easy to create mobile app from main Implementation process control
Event management Ability to view order history
Plant maintenance Cash management solution User management
Session management Windows 10 support Ability to create orders
Predefined mobile workspaces Campaign management
Shift management Configurability Customization analysis
Dynamics 365 Dynamics 365 for Dynamics 365 Transaction management Ability to view account information
Customer engagement Asset library
App for Outlook phones and tablets Customer Voice UX themes
Revenue management Pre-configured user roles and
Assisted selling License sizing estimator entity permissions
Customer Engagement solution Unified CRM app for phones Enterprise feedback Client management System diagnostic
for Microsoft Outlook and tablets management application
Order processing/fulfillment
Contacts and leads Unified Interface Personalized surveys
Inventory management
Link emails to contacts Access to all apps Departmental capacity
Dynamics 365 Dynamics 365 Dynamics 365 Connected Sales Analytics Dynamics 65 Media
Built-in reporting Customer Service Omnichannel for Customer Service Field for Dynamics 365 & Entertainment
management
Relationship assistant Offline work support
Question builder
Dynamics 365 Commerce integration admin center Customer service Community Service Sales Accelerator
Email templates
Dynamics 365 Survey key driver analysis Omnichannel Customer Services Connect with customers thru Community management for Solution to integrate Dynamics Power BI app for Dynamics Build apps for fan & guest
Global search
Phone calls and tasks Universal Resource Integrated customer data Power Virtual administration tool different channels Dynamics 365 Customer Service 365 Field Service and Azure IoT 365 Sales experiences and content
Scheduling platform Agent Extension Consolidated administration Communication panel Full portal configuration Reduce downtime Sales Performance production
Partial response management Fan and Guest Engagement
Task-oriented site map Idea forums Address issues faster Sales Leaderboard
Schedule any data in Customer Pause and resume survey Power Virtual Agent extension Next best action Content Production
Dynamics 365 Engagement for Dynamics Omnichannel Deep links to manage features Content moderation Azure IoT Central support Win/Loss Analysis
Personalize survey messaging capabilities Single interface Event and venue management
Connector for LinkedIn Multi-resource scheduling Feature landing pages Community feedback Azure IoT Hub support Sales Pipeline
Real-time insights Dynamics 365 messaging support Agent configurator Self-Registration support
Facility scheduling Wizard-like getting started Manage security roles Extensible IoT provider framework Sales Activity
Seamless synchronization of Feedback solution templates Cases details support experience Agent dashboard / work items Microsoft Teams integration
Resource pools Modern Community portal IoT diagnostics Lead Analysis
LinkedIn leads Multichannel survey distribution Video / audio calls support template
Fulfillment preferences Customer details support Simulator Account Analysis
LinkedIn authentication
Matching strategy management Schedule board tab
Resource crew scheduling

AI Solutions Power Platform

Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Power Power Power Apps Power BI
Connected Customer Supply Chain Customer Service Sales Fraud Virtual Agent Automate
Spaces Insights Insights Insights insights protection
Intelligent virtual agents Robotic process automation Business solutions tool Business intelligence
Real-time observational Power personalized AI-driven insights in supply chains AI-driven insights and virtual AI-driven insights in sales AI anti-fraud solution AI chatbots Alerts Process automation solution
data to improve in-store engagement with customer Digital twins of the supply chain agents in customer service Sales accelerator Adaptive AI technology Predefined dashboards
operations insights Bot’s analytics Synchronization management Application constructor
Actionable insights powered by AI Automated AI-driven cases Notes analysis Fraud protection network Power Automate visual
Intelligent decisions with Data enrichment / Segmentation grouping Voice interactions Transparent processes between Microsoft Dataverse for Apps
actionable insights Proactively avoid disruptions Natural language support Loss prevention scale motion systems Power BI Insights Apps
Customer journey Agent suggestions Adaptive Cards Built-in to Dynamics 365
Shopper analytics Supply chain maps Relationship intelligence Transaction acceptance booster Predefined integration products Embedded analytic
Consent Management Data proofing capabilities AI-assisted authoring
templates
Intelligent Command Center Smart case manager Talking points Behavioral and mobile fingerprinting Built-in mixed reality Big data foundation
Profile unification Customer satisfaction dashboard Entities management
Mobile support
Inventory recommendations Supply and demand simulations Business data dashboard Test and verify rules Build apps for Microsoft Teams AI visualization
Next best interaction Intelligent workflow Graphical interface
Tasks automation
Venue/Zone management Multiple tiers of supplier’s support Predictive lead/opportunity scoring Protect native mobile applications Converged mobile app Power BI Mobile
Customer cards Topic details dashboard No code development
against fraud Steps recorder
Equipment failures control Enrich demand and supply signals Assistant studio Testing and debugging tool Power PI Service
Profile search & discovery Case resolution dashboard Integration with Bot
with external events Risk decisioning dashboard Microsoft Teams integration
Daily Summary dashboards Conversation intelligence Framework Composer Easy record sharing Smart Narrative
Teams and Power Prebuilt connectors to common Virtual agents Customer escalation support tool UI Flows connector
Customer acquisition funnel Automate add-in Advanced forecasting Multi-turn topic suggestions Async OnSave events Automated Insights
platforms KPI summary dashboard AI Builder integration
and pipeline intelligence Protect Power Apps portals Predefined connectors Collaborate with other makers
Computer vision & AI support Azure Synapse Analytics Risk prediction Incoming cases dashboard products against fraud Native PowerPoint integration
integration Sales Coaching & Call Intelligence Power Automate Desktop
Integration with video camera’s Export to different formats Microsoft Dataverse for
Selective data sharing Teams and Power Automate add-in Payment Service Provider (PSP) Document automation solution
Anomaly detection
Segment analysis support AI Builder Analytics
Secure collaboration Knowledge search historical analytics
Synapse workspace Dynamics 365 Integration wizard
Solution-based flows
Shift management
recommendations Relationship management
Natural language support Virtual agent for Artificial intelligence Process advisor
Loss prevention solution Microsoft Power Apps
Customer service Power Automate is part of
Queue management analytics Next best offer recommendations Microsoft Customer Predefined AI models Windows 11 Dataverse portals
Display effectiveness analytics Engagement insights Data Platform Dynamics 365 Virtual agent configuration tool
Data connectors
Triggered real-time alerts Audience insights (CDP) Finance Power Automate integration Dynamics 365 Cloud-based, low-code data Portal management
Power Apps integration Power Apps
Unlock trends and patterns Metrics builder Insights Virtual agent designer
Market service and app platform Portal content management
Solution to the problem of insights Power Automate integration mobile Scheduled integration with Knowledge base management
Integration with Microsoft Clarity disconnected customer data Built-in AI tools to improve cash No code customizing other systems
Model versioning
Integration with Microsoft systems flow Microsoft Dataverse integration AI-driven insights in markets Mobile solution for Power Microsoft Azure Analysis
Form processing Transform and import data Services support
Advertising Unify data for real-time insights Apps using Power Query
Customer payment predictions Conversation tracing Industry insights
Invoice processing Authentication management
Marketing customer profile Forecast bank balance Transfer chat’s to manager Competition insights Model-driven apps One-time import of data
Receipt processing Portals audit logging
Sales customer profile Intelligent budget proposal Customer satisfaction (CSAT) Consumer insights Canvas apps Interacting with tables
IDs processing Dataverse search integration
Customer service profile Treasurer workspace dashboards Built-in integration with Business rules & flows
AI assisted query builder
AI Builder features in Microsoft Dynamics 365
Multi-source data analysis External data for cash flow AI-assisted authoring Business logic with code
Alert notifications Teams
forecasting Integrated Power Virtual Agents Optimization tool for offline
Predefined connectors Business data dashboard Signature detection capabilities Data archival
Workflow

Mixed Reality Solutions Microsoft Platform

Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Guides Microsoft 365 Microsoft Azure Microsoft Graph Microsoft Loop Microsoft Viva
Remote Assist Product Visualize Import tool

Mixed reality remote presence tool Place a 3D digital twin Tool importing 3D models Holographic instruction tool Office solutions Cloud computing solution Gateway to data and Powerful and flexible canvas Employee experience platform
HoloLens-based of product in real life to MR solutions Touch activity menu Attachment’s support SharePoint Excel Azure Bot Cognitive intelligence with portable components Viva Topics
Knowledge and service insights Predefined integration with Optimize the converted 3D models Services Manage employee profiles Shared spaces
One to One calling Step by step instructions Outlook OneDrive Viva Connections
Dynamics 365 for Sales Machine DevOps
Video calling Convert 3D models to GLB Mobile devices support Instructor cards Word Project Excel integration Atomic units of productivity Viva Learning
3D animation Learning
File sharing Layout’s support management Convert documents Flexible canvases
Skype Visio Viva Insights
View product in context Logic Apps AppSource
Service and repairs Send models to Microsoft Capture work processes tool Spatial Triggers Real-time updates Teams integration
Teams Planner
Share key sales details Regression Suite IoT Suite
Surveys and walkthroughs HoloLens support 3D models scaling Power Apps integration Microsoft Graph API Dynamics 365 integration
Automation Tool
Remote cooperative work Notes support Non-linear (branching) Productivity dashboards
Visio add-in support Cloud computing
Asset Capture Mobile support workflows
Mobile support Predefined integration with Teams Guides constructor
Power Apps integration Created by Vadim Korepin
Integration with Teams