Scribd
Upload
183 views3 pages

CCTV-Operator Guide

The job description is for a CCTV Operator who reports to the Dual Service Manager. Key responsibilities include monitoring CCTV systems to ensure security and safety, complying with relevant legislation and data protection laws, assisting security staff if needed, maintaining safety systems, and ensuring the control room is always manned. The essential skills for the role are excellent communication skills, CCTV licensing, ability to work independently, a professional demeanor, and computer literacy. Health and safety responsibilities include following policies and procedures, using equipment properly, and reporting any issues.

Uploaded by

Normel Uy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
183 views3 pages

CCTV-Operator Guide

The job description is for a CCTV Operator who reports to the Dual Service Manager. Key responsibilities include monitoring CCTV systems to ensure security and safety, complying with relevant legislation and data protection laws, assisting security staff if needed, maintaining safety systems, and ensuring the control room is always manned. The essential skills for the role are excellent communication skills, CCTV licensing, ability to work independently, a professional demeanor, and computer literacy. Health and safety responsibilities include following policies and procedures, using equipment properly, and reporting any issues.

Uploaded by

Normel Uy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

JOB DESCRIPTION

JOB TITLE: CCTV Operator

REPORTING TO: Dual Service Manager

OUR VALUES AND BEHAVIOURS

Respect - This means respecting each other, great communication, valuing contributions, respecting
differences and supporting one another.
Collaboration - This is all about teamwork and remembering that we are all working towards the
same goal. It’s also about how we work with our clients and their other suppliers. We are one team!
Integrity - This is about being honest, reliable and trustworthy and always delivering on promises.
Innovation - This is about striving to always improve, working smarter, coming up with new ideas
and having the confidence to share them. At the same time, it’s about embracing change.
Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations to
build value and give us and our clients a real competitive advantage.
Trust - This is all about being consistent, organised and reliable. It’s also about doing what you say
you are going to do and not promising what you can’t deliver.

Job Objective & Responsibilities:

• Ensuring the security and safety of customer buildings and personnel


• Responsible for protecting the security and safety of the identified building and personnel on site
• Ensuring the assigned tasks are completed in a professional and timely manner and meet relevant
legislation.

Key responsibilities:

Apply and conduct oneself at all times in accordance with the site Assignment and Emergency Instruction:

• Comply with the Data Protection Act.


• To maintain the appropriate and optimum usage of the CCTV system.
• To be able to monitor and operate the CCTV system, ensuring fully functioning recording, when licensed so to
do.
• To monitor and assist where possible the security staff in the detention of any person found committing an
arrestable offence.
• Undertake fire system testing as planned under the routine maintenance systems.
• Isolate fire panel for tenants tests, isolate fire zones for engineers working on tenants fire systems, log all tests
and engineer jobs.
1
• At no time should security take responsibility for keys of tenant premises.
• Maintain and record all centre safety systems including, fire systems and intruder alarms.
• To record all calls received after hours or when the reception is unattended and forward messages on to the
appropriate member of staff.
• To monitor all contractors attempting to access the Mall throughout the day and to ensure they have been
authorized by management prior to undertake any works commencing. If no information has been left for the
nightshift security, access must be denied.
• Control all high risk areas, keys, contractors and issue and then monitor all permits, and limitations to work.
• Invoke the centres call out system as and when required during and emergency or crises.
• Comply with the data protection act and ensure that the only authorised persons are permitted in Control,
and all sensitive information remains controlled.
• Ensure that security procedures are being followed at all times and keeping records and logs fully up to date.
• Completing the DOB as per appropriate procedures.
• Answer lifts and fire disabled refugee points intercoms and assist customers.
• Use PA system in case of fire or make announcements.
• Comply with the DPA requirements as stipulated in the act.
• Ensure the work area is always neat and tidy.
• Always be courteous towards clients, tenants, customers and other employees.
• Never to leave the control room unattended or unmanned unless instructed to do so by the Duty Manager,
Line Manager or fire department, this includes breaks & smoking.
• Report any infringement of the Code of conduct to your line manager at your earliest opportunity.
• Comply with the standard hours of work or those specifically applicable to yourself and not be absent without
permission.
• Be of neat appearance and dressed in accordance with the ABM Facility Services dress code.
• Log all incidents and telephone calls in the DOB.
• Answer all telephone calls that come through to Control from the reception.
• Physically control equipment during operational hours and adhere to requests by security to observe
individuals /parties actions.
• Maintain absolute confidentiality regarding company information records of data collected and used in the
course of your job functions.
• No discrimination of any form.
• No falsification of any records kept.
• No accepting gifts or gratuities as per the business conduct policy.
• Consumption of alcohol on company premises is not allowed nor is reporting to work or being at work whilst
under the influence of alcohol or other substances.
• No member of staff is allowed to respond to media enquiries and must refer them to the Centre Manager.
• Maintain visual contact at all times (where cameras allow) of staff if & when on external patrols on the
Nightshift.
• Maintain the perimeter security and integrity of the building constantly, particularly throughout non-
operational hours, interrogating all visitors to satisfy their authority to be on site.
• Notify a Senior Manager immediately of any unusual occurrence, breach of security, regulation, or emergency
situation.
• The use and carrying of personal mobile telephones is not permitted whilst on security duties.
ESSENTIAL SKILLS:

• Excellent communication skills, both written and verbal


• Experience of working within the Security Industry is an advantage
• CCTV licence is essential
• Ability to work independently and to your own initiative
• A professional demeanor with sound judgement and integrity
• Computer literacy is helpful
Health & Safety Responsibilities

• Always follow ABM Group and company policies and procedures;


2
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of
service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting
system;

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the
range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period
of employment. The job description may be varied from time to time by the Company to reflect changes in the post
holder’s role and/or the needs of the business

You might also like