Basics of English Communication

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7 C’s of Communication

Definition: The 7 C’s of Communication is a checklist that helps to improve the


professional communication skills and increases the chance that the message will be
understood in exactly the same way as it was intended.

To have effective communication, one should keep the following 7 C’s of communication
in mind:

1. Clear: The message should be clear and easily understandable to the recipient. The purpose
of the communication should be clear to sender then only the receiver will be sure about it.
The message should emphasize on a single goal at a time and shall not cover several ideas in
a single sentence.
2. Correct: The message should be correct, i.e. a correct language should be used, and the
sender must ensure that there is no grammatical and spelling mistakes. Also, the message
should be exact and well-timed. The correct messages have a greater impact on the receiver
and at the same time, the morale of the sender increases with the accurate message.
3. Complete: The message should be complete, i.e. it must include all the relevant information
as required by the intended audience. The complete information gives answers to all the
questions of the receivers and helps in better decision-making by the recipient.
4. Concrete: The communication should be concrete, which means the message should be clear
and particularly such that no room for misinterpretation is left. All the facts and figures
should be clearly mentioned in a message so as to substantiate to whatever the sender is
saying.
5. Concise: The message should be precise and to the point. The sender should avoid the
lengthy sentences and try to convey the subject matter in the least possible words. The short
and brief message is more comprehensive and helps in retaining the receiver’s attention.
6. Consideration: The sender must take into consideration the receiver’s opinions, knowledge,
mindset, background, etc. in order to have an effective communication. In order to
communicate, the sender must relate to the target recipient and be involved.
7. Courteous: It implies that the sender must take into consideration both the feelings and
viewpoints of the receiver such that the message is positive and focused at the audience. The
message should not be biased and must include the terms that show respect for the recipient.

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