CHCCCS015 Assessment Tool V1.4 Nov 2018

Australian Professional Skills Institute
CHCCCS015 Provide Individualised support

ASSESSMENT TOOL (Version 1.4 Nov 2018)
CHC Community Services Training Package Release 4.0
UNIT CODE: CHCCCS015 UNIT NAME: Provide Individualised support
NAME OF Chhimi wangmo NAME OF TRAINER/
CANDIDATE: ASSESSOR: jacky
This unit describes the skills and knowledge required to organise, provide and monitor
support services within the limits established by an individualised plan. The individualised
DESCRIPTION plan refers to the support or service provision plan developed for the individual accessing
AND the service and may have many different names in different organisations.
APPLICATION
OF THIS UNIT This unit applies to workers who provide support under direct or indirect supervision in
any community services or health context.
A copy of unit details, assessment plan and requirements and mapping document that outlines this
unit of competency and performance criteria are available on your e-learning portal (Moodle).
AQF LEVEL 3 Graduates at this level will have theoretical and practical knowledge and
SUMMARY skills for work and/or further learning (refer to AQF application of skills and knowledge).
https://www.aqf.edu.au/aqf-levels
PRE-REQUISITE N/A
UNIT
Skills must have been demonstrated in the workplace or in a simulated environment that reflects
workplace conditions. The following conditions must be met for this unit:
 use of suitable facilities, equipment and resources, including:
ASSESSMENT
o individualised plans and equipment outlined in the plan
CONDITIONS
o infection control policies and procedures
 modelling of standard industry operating conditions and contingencies, including involvement of
real people when using relevant equipment
ASSESSMENT ☒ APSI campus ASSESSMENT ASSESSMENT DUE DATE
LOCATION: ☐ Training kitchen COMMENCEMENT (Refer to your timetable):
☒ Workplace DATE: 30/04/22
☐ Offsite/E-learning 20/04/22
☐ Other
SUBMISSION ☒ 1st submission ☐ 2nd submission ☐ Final Submission
TYPE
ASSESSMENT ☐ AT1: Knowledge Questions 1-15
TOOLS ☐ AT2: Case Study 1-7
☐ AT3: Workplace Observation
Verbal questions may be asked throughout the assessment to ensure your work is your own and
represents your knowledge. If there is a concern regarding your knowledge you may be asked to
be re-assess by written questions under test conditions. All assessments are to be submitted by the
above due date and satisfactorily completed in order for competency in this unit to be
demonstrated.
HOW TO All completed assessments must be submitted in WORD .doc or .docx ONLY and rename the file
SUBMIT with unit code and your full name.
ASSESSMENT You have to send to [email protected] and put the unit code as subject OR via MOODLE
Please retain the reply email as proof of submission
RESULTS AND Please allow at least 2 weeks for assessments to be marked by the Trainer/Assessor after
MARKING submission. Results and feedback on unsatisfactory assessments will be emailed to your registered
TIME email account within 3 weeks of the completion of the unit.
It is your responsibility to check your results on a regular basis to check your unit result.
https://learner.mywisenet.com.au/asi/Account/LogOn?ReturnUrl=/asi
ASSESSMENT APSI does not accept responsibility for lost or stolen assessments. APSI reserves the right to
RETENTION request a copy of your original assessment at any time after you have submitted your assessment.
Students MUST keep a copy of their submitted assessment or the confirmation email as a proof of
submission.
/conversion/tmp/activity_task_scratch/637396711.docx
Author JM | Last Validation: 11/18
Next Review : July 2021
© Australian Professional Skills Institute Page 1 of 12
UNIT RE- If your first submission was marked Not Yet Satisfactory, you will be given the opportunity to resubmit your
ASSESSMENT assessment without any fees. If after two re-submissions you are still deemed not yet satisfactory, you are
required to be either re-assessed or re-enrol in this unit. Those students whose participation in class is 80%
or higher, and where students have shown a genuine effort to perform satisfactorily, will not be required to
pay a re-assessment fee. If you are absent on the date of assessment, you are required to pay the unit re-
assessment fee unless you present an approved absence for the day of the assessment. Fees are payable at
Student Services (except government funded students) and you are required to produce an official receipt
before your trainer will conduct the re-assessment. Please note unit re-assessment fee varies depending on
the nature of the assessment. Please refer to miscellaneous fee schedule
UNIT RE- In order to deem as competent in this unit, you are required to demonstrate current performance; therefore
ENROLMENT assessments MUST be submitted within five (5) weeks of the Unit being completed. If you have not
submitted your assessment or re-assessment or absent for more than 50% on the delivery dates, you will be
deemed Not Yet Satisfactory in this unit and will be required to re-enrol. A separate timetable will be given
to you upon payment of the required fees at Student Services. Please note unit re-enrolment fee varies
depending on the nature and schedule delivery of the unit. Please refer to miscellaneous fee schedule. For
government funded students, you are required to re-enrol in this unit as fee for service student. Refer to
terms and conditions of enrolment.
ASSESSMENT Please use the Assessment Appeal Form if you are not satisfied with the assessment outcome.
APPEAL Refer to the Complaints and Appeals process in your student handbook.
ACADEMIC You must ensure that the evidence you submit for this assessment is your own work, and/or that
DISHONESTY / you acknowledge the work of others appropriately (see referencing guide). In an educational
COLLUSION / environment, cheating means to act dishonestly in an attempt to mislead the Trainer/Assessor to
PLAGIARISM accept the work of others as your own work. You are not allowed to upload this assessment tool
and any supporting materials onto any public website or you will be deemed NYC in this
assessment.
REFERENCING You are required to provide the source of information or references using APA style for the answers/
GUIDE research//projects . A guide for APA referencing is available in the link below.
https://libraryguides.vu.edu.au/apa-referencing
READY FOR ☐ I confirm that the purpose and procedures of this assessment have been clearly explained to me and I am
ASSESSMENT ready for assessment.
DECLARATION ☐ I have been consulted about any special needs I might have in relation to the assessment process. The
BY THE criteria to be used for this assessment have been discussed with me and the consequences and possible
outcomes of the assessment.
CANDIDATE
☐ I have accessed and understood the general assessment information provided. I have been given fair
notice of the date, time, venue and other arrangements for this assessment.
☐ I confirm that my trainer has provided information regarding time lines for assessment include workplace
training, additional fees on unit re-assessment and unit re-enrolment.
☐ I declare that the following work is my own and that no part has been copied from another person or
written for me, except where clearly noted on documents or work submitted.
☐ I am aware that plagiarism is a serious offence that may lead to disciplinary action by APSI.
☐ I am aware that APSI keeps all assessments once they are submitted and I must keep a copy prior to
submission.
SIGNATURE OF ☒ By ticking this box, I agree that I submit this assessment electronically with my digital signature
CANDIDATE:
Signature (digital): chhimi wangmo Date of submission: 26/04/22
Assessment Tool 1: Knowledge Questions 1-23
Assessment Instructions: You are required to answer the questions outlined below. All questions must be
answered satisfactorily, as partial responses will be deemed unsatisfactory. The
answers will be used in conjunction with other forms of evidence in the final
assessment decision. If you do not wish to answer the questions in written
format, an interview may be used as an alternative approach if negotiated with
your Trainer Assessor.
Assessment Requirements: To complete this assessment task you will require:
 The questions response section
 Learner Guide
Q:1 Why is it important to know the boundaries of your work role and responsibilities?
A: 1. So that we don’t breach any legal requirements. For example, aged care has no lift
policy. Not working outside your boundaries will also ensure that you do not injure
yourself or the resident.
Comments:
S ☐ NYS ☐
Q:2 Give two examples of factors that may affect people requiring support.
A: 1. the person’s physical ability
2. the person’s cognitive capacity.
Comments:
S ☐ NYS ☐
Q:3 What is mandatory reporting?
A: It is when a situation or event must be reported to the concerned authorities within 24 hours.
In aged care mandatory reporting is required for physical or sexual abuse.
Comments:
S ☐ NYS ☐
Q:4 What steps can you take to support a person who believes they have been discriminated
against? Provide two examples:
A: 1. listening to their issues and seek advice from the supervisor.
2. offer the person a complaints and disputes form to complete. Organize and advocate for
them if they arw not being listened to.
Comments:
S ☐ NYS ☐
Q:5 When providing support to someone, in what circumstance can information about their plan be
communicated to carer’s and family?
A:  If the person can give consent to share the information
 If the person is listed as next to kin
 If the person is listen as the resident’s EPG (enduring power of Guardianship)
Comments:
S ☐ NYS ☐
Q:6 How can you ensure you meet your duty of care while supporting people who wish to take
risks?
A: Infrom the person of the risks.
Provide a safer environment
Doing the task with the person
Provide any equipment or aid that might help if still unsure seek advice from the suoervisor.
Comments:
S ☐ NYS ☐
Q:7 What role can individual workers take when supporting a person to maintain a safe and healthy
environment? Give two examples.
A:
1. try to separate personal and professional life.
2. proper use of equipment.
Comments:
S ☐ NYS ☐
Q:8 What are two ways you can communicate with other workers?
A: 1. verbally through handover
2. written- through progess notes.
Comments:
S ☐ NYS ☐
Q:9 What are two strategies you can use to monitor your own work to ensure the required
standard of support is maintained?
A: 1. keeping a journal- self reflection
2. seek feedback from your workbuddy and residents.
Comments:
S ☐ NYS ☐
Q:10 Name two ways you can involve the person in discussions about how support services are
meeting their needs.
A: 1. reviewing their care plan.
2. daily observations of activities.
Comments:
S ☐ NYS ☐
Q:11 What are two methods you can use to communicate the need for a plan review, with your
supervisor?
A: 1. talking with the supervisor during handover.
2. send an email if working in home and community.
Comments:
S ☐ NYS ☐
Q:12 How are legal and ethical requirements applied to privacy, confidentiality and disclosure? Give
an example of each.
A: an organisation must not use or disclose personal information about an individual for a purpose
other than the primary purpose of collection except for a number of limited circumstances like
preventing significant injury or worst.
Privacy : The right of aged care patients to have privacy to a personal extent, given living
situations and extent of care requirements
Confidentiality: Sharing a client’s personal data, like bank details, home addresses and medical
records.
Disclosure: telling a patient's relative about the extent of the patient's injuries following a car
accident.
Comments:
S ☐ NYS ☐
Q:13 Why is it important to follow the organisation’s documentation and reporting processes?
A: A good documentation helps all staff to understand the current care needs of a client. This in
turn promotes continuity of support and care. Documentation can be used to prompt or remind
staff or family members of specific actions.
Comments:
S ☐ NYS ☐
Q:14 How can you respond to identified risks? Give one example:
A: Evaluate the risk and decide on control measures.

Eg: if there is a wet floor we can use a cloth/mop to dry it.
Comments:
S ☐ NYS ☐
Q:15 What are two signs of an unmet need?
A: 1. depressed.
2. aggressive behaviour.
Comments:
S ☐ NYS ☐
Trainer/Assessor feedback and recommendations for future training/action in case where the
candidate has not satisfactorily achieved all the assessment criteria:
Not yet satisfactory Satisfactory
Assessor Signature Date
Assessment Tool 2: Case study 1-7
Assessment The Learner is to read the scenarios outlined below and answer the questions relating to the
Instructions: scenario. There is no restriction on the length of the question responses, or time restriction in
completing the assessment.
The Learner must answer all questions unassisted by the assessor or other personnel, but may
refer to reference material as needed. If you do not wish to answer the questions in written
format, an interview may be used as an alternative approach if negotiated with your Trainer
Assessor.
The answers will be used in conjunction with other forms of evidence in the final assessment
decision.
To complete this assessment task you will require:
Learner  The question answer section
Resources
 Access to video clips via the QR codes provided in the Learner Guide
Required:
Case study
Mrs Halah is 58 years old and lives alone in a small unit. She has smoked for 35 years and has been diagnosed with
advanced emphysema. She has tubes providing oxygen directly through her nostrils al all times and has an oxygen tank
on a trolley if she needs to move more than a couple of meters. Mrs Halah cannot walk more the 10-12 steps without
getting breathless, and has difficulty with tasks of daily living, such as washing dressing, without assistance. She is
overweight and this is contributing to her problems. However, she enjoys her sweet biscuits and understands the risk of
putting on more weight.
Mrs Halah has been told she cannot attend a planned activity group in her social area because the staff running the
group feel that, as she does not speak a lot of English, she will not be able to join in.
Support workers from the Commonwealth Home Support Program assist Mrs Halah every morning to get up, washed
and dressed, and to get ready for bed every night. They also prepare her some meals. She has meals delivered five days a
week and home help for cleaning, laundry and shopping. She spends most days sitting in a chair watching television.
Even though it is not written on her individualised plan, the support workers also like to help Mrs Halah out by walking
her dog once a week.
The support workers keep a copy of her individualised plan on the fridge, so that it can be easily accessed. They write
into the plan each day about what they have done, as part of their reporting requirements.
A new support worker, Joy, Who commences working with Mrs Halah is upset that she is allowed to continue eating
sweet biscuits for morning tea, given that she is overweight. Joy feels she has a duty of care to her client, and acting in
her best interest, refuses to allow her to have the biscuits, replacing them with a cut apple every morning instead.
Mrs Halah tells joy that life is not worth living anymore. She has been saving up some of the sleeping pills her doctor has
given her and plans to take them. She asks Joy not to tell anyone about this.
Q:1
a) Identify which of Mrs Halah’s rights are not being respected:
b) Explain why this goes against the legal requirements of the organisation.
A) her right tto participate in the group of her choice.

Her right to have the choice of her meal.
B) every aged care facilities have to follow the aged care standards. These standards states that
every person must be given the opportunity and support to make their own choices where
possible.
Comments:
S ☐ NYS ☐
Q:2 a) What example of discrimination can you identify?
b) Is the organisation following its legal requirements in this example?
A:
a) discrimination against her level of spoke English.
b) the organization is not following it’s legal requirements because no form of discrimination is
tolerated. All cultures/languages and religion must legally be supported.
Comments:
S ☐ NYS ☐
Q:3 What are Joy’s responsibilities regarding keeping the information Mrs Halah has told her about the
sleeping tablets confidential, given that Mrs Halah has asked her not to tell anyone?
A: Legal duty of care to disclose the information as there is possible foreseeable danger.
Comments:
S ☐ NYS ☐
Q:4 a) What policy would the organisation be likely to have about storing the individualised plan
and writing daily file notes?
b) Do you think this is being complied with? Why or why not?
A: a) privacy and confidentiality.
b) there was a breach of this policy since the care plan was left on the fridge where it can be easily
accessed.
Comments:
S ☐ NYS ☐
Q:5 a) What do you think about Joy’s approach to her duty of care in withholding the sweet
biscuits
b) What is the term used to describe Mrs Halah’s rights to choice in this situation?
A: a) Joy was taking too much control. She could have given some healthier choices or provide
Mrs. Halal with information about eating healthy foods. If Mrs.Halal still insists that she
wants the sweet biscuits, we must support her to do so. We can only refuse if it was
documented on the care plan.
b) Dignity of risk.
Comments:
S ☐ NYS ☐
Q:6 Does mandatory reporting apply to any of the situations described in the case study? Explain your
response.
A: No, because there was not physical or sexual abuse.
Comments:
S ☐ NYS ☐
Q:7 a) What work role boundaries have been crossed by the support workers?
b) What could be the consequences for working outside of their limitations?
A: a) Taking the dog for a walk.
b) Mrs. Halal could have fallen over while the carer was out with the dog.
Comments:
S ☐ NYS ☐
Trainer/Assessor feedback and recommendations for future training/action in case where the candidate has
not satisfactorily achieved all the assessment criteria:
Not yet satisfactory Satisfactory
Assessor Signature Date
Assessment Tool 3: Workplace Observation to be Completed Whilst Learner is on Workplace Training
END OF ASSESSMENT
Assessment Summary (Evidence Summary Sheet)

Trainer/Assessor Candidate Name
Name
Assessment To be judged as competent participants must have a satisfactory result recorded for each
Judgement and assessment tool listed above. If a result of not yet satisfactory is recorded for any assessment task,
Assessment results the trainer/ assessor will determine whether additional training and/or assessment is required and
resubmission requirements. When the Candidate is reassessed with a ‘Satisfactory result’ for all
assessments then an overall ‘Competent’ result will be given for this unit of competency.
Is reassessment required in this case, please provide details? YES ☐ NO ☐
Flexibility in assessment processes requested details: YES ☐ NO ☐
With flexibility, assessment still meets requirements of UOC. If not, provide details here YES ☐ NO ☐
1st attempt 2nd attempt Final

Assessment Tool Result
Date S/NYS Assessor Date S/NYS Assessor
S/NYS
AT1 – Knowledge Questions
AT2 – Case Study
AT3 – Workplace Observation
☐ In completing this assessment, I confirm that the student has demonstrated meeting all performance criteria of
unit outcomes through consistent and repeated application of essential skills and knowledge with competent
performance evidence demonstrated in multiple instances over a period of time.
OVERALL RESULT FOR THIS UNIT
☐ Competent ☐ Not yet Competent ☐ Appeal lodged Date:
☐ Final Competent after appeal ☐ Final Not yet Competent after appeal Date:
Overall Assessor Feedback:
☐ I declare that this assessment has been conducted as per APSI assessment procedures and the instructions provided for this
assessment task and that I have provided feedback to the Learner in a constructive manner .
Assessor Signature: Date:

Candidate Feedback:
☐ I have read and agree with the above feedback and agree with the final outcome of this unit
☐ By ticking this box, I agree with the feedback provided by the assessor and final outcome of this unit by
inserting my digital signature
Candidate Signature: Date:

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Australian Professional Skills Institute

CHCCCS015 Provide Individualised support

2. the person’s cognitive capacity.

2. proper use of equipment.

A: 1. verbally through handover

2. written- through progess notes.

A: 1. keeping a journal- self reflection

2. seek feedback from your workbuddy and residents.

A: 1. reviewing their care plan.

2. daily observations of activities.

2. send an email if working in home and community.

A: Evaluate the risk and decide on control measures.

Not yet satisfactory Satisfactory

Assessor Signature Date

A) her right tto participate in the group of her choice.

b) Do you think this is being complied with? Why or why not?

A: a) privacy and confidentiality.

A: No, because there was not physical or sexual abuse.

b) What could be the consequences for working outside of their limitations?

A: a) Taking the dog for a walk.

Not yet satisfactory Satisfactory

Assessor Signature Date

Assessment Summary (Evidence Summary Sheet)

Flexibility in assessment processes requested details: YES ☐ NO ☐

1st attempt 2nd attempt Final

Assessor Signature: Date:

Candidate Signature: Date:

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