EMS Updated Competency Based Curriculum Jenesa

TESDA-SOP- CO-01-F011
(Rev. No. 00-03/08/17)
COMPETENCY-BASED CURRICULUM
A. Course Design
Course Title: EVENTS MANAGEMENT SERVICES

Nominal Duration: 108 hours
Qualification Level: NC II
Course Description: This course is designed to enhance the knowledge, skills,
behavior and motivations in EVENTS MANAGEMENT
SERVICES NC III in accordance with industry standards. It
covers the core competencies required for the NCIII level.
It includes common competencies such as; Apply Quality
Standards, Perform Computer Operation.
Trainee Entry
Requirements: - Able to communicate in English and in oral and written form;
- High School graduate or a holder of an ALS certificate of
achievement with grade 10 equivalent;
- Good moral character;
- Must be physically and mentally fit;
- can perform basic mathematical computation;
- Must pass the trainability/ aptitude test
Course Structure
Basic Competencies
20 hours
Unit of Module Title Learning Nominal

Competency Outcomes Duration
1. Lead Workplace 1.1 Leading 1.1.1 Communicate 2 hours
Communication workplace information about
communication workplace
processes
1.1.2 Lead workplace
discussions
1.1.3 Identify and
communicate
issues arising in
the workplace
1
2. Lead small 2.1 Leading small 2.1.1 Provide team 1 hour
teams team leadership.
2.1.2 Assign
responsibilities
2.1.3 Set performance
expectation for
team members
2.1.4 Supervise team
performance
3. Develop and 3.1 Developing and 3.1.1 Plan negotiations 1 hour
Practice Practicing 3.1.2 Participate in
Negotiation Negotiation negotiations
Skills Skills
4. Solve Problems 4.1 Solving 4.1.1 Identify the 1 hour

Related to Work Problems problem
Activities Related to 4.1.2 Determine
fundamental
Work Activities
causes of the
problem
4.1.3 Determine
corrective action
4.1.4 Provide
recommendation/
s to manager
5. Apply Critical 5.1 Applying Critical 5.1.1 Examine specific 3 hours
Thinking and Thinking and workplace
Problem- Problem- challenges
Solving Solving 5.1.2 Analyze the
Techniques in Techniques in causes of
the Workplace the Workplace specific
workplace
challenges
5.1.3 Formulate
resolutions to
specific workplace
challenges
5.1.4 Implement
action plans
and
communicate
results
6. Work in a 6.1 Working in a 6.1.1 Develop an 1 hour
diverse diverse individual’s
environment environment cultural
awareness and
sensitivity
6.1.2 Work effectively in
an environment
that acknowledges
and values
cultural diversity
2
6.1.3 Identify common
issues in a
multicultural and
diverse
environment
7. Use 7.1 Using 7.1.1 Identify 1 hour
Mathematical Mathematical mathematical tools
Concepts and Concepts and and techniques to
Techniques Techniques solve problem
7.1.2 Apply
mathematical
procedure/ solution
7.1.3 Analyze results
8. Use Relevant 8.1 Using Relevant 8.1.1 Study/ select 2 hours
Technologies Technologies appropriate
technology
8.1.2 Apply relevant
technology
8.1.3 Maintenance/
enhance relevant
technology
9. Propose 9.1 Proposing 9.1.1 Assess work 2 hours
methods of methods of procedures,
applying applying processes and
learning and learning and systems in terms
innovation in innovation in the of innovative
the organization organization practices
9.1.2 Generate practical
action plans for
improving work
procedures,
processes
9.1.3 Evaluate the
effectiveness of
the proposed
action plans
10. Use information 10.1 Use information 10.1.1 Use technical 1 hour
systematically systematically information
10.1.2 Apply information
technology (IT)
10.1.3 Edit, format and
check information
11. Evaluate 11.1 Evaluate 11.1.1 Interpret 2 hours
Occupational Occupational Occupational
Safety and Safety and Safety and Health
Health Work Health Work practices
Practices Practices 11.1.2 Set OSH work
Targets
11.1.3 Evaluate
effectiveness of
Occupational
Safety and Health
3
work instructions
12. Evaluate 12.1 Evaluating 12.1.1 Interpret 1 hour
Environmental Environmental environmental
Work Practices Work Practices practices, policies
and procedures
12.1.2 Establish targets
to evaluate
environmental
practices
12.1.3 Evaluate
effectiveness of
environmental
practices
13. Facilitate 13.1 Facilitating 13.1.1 Develop and 2 hours
Entrepreneurial Entrepreneurial maintain micro-
Skills for Micro- Skills for Micro- small-medium
Small-Medium Small-Medium enterprise
Enterprises Enterprises (MSMEs) skills in
(MSMEs) (MSMEs) the organization
13.1.2 Establish and
maintain client
base/market
13.1.3 Apply budgeting
and financial
management skills
4
Common Competencies
24 hours
Unit of Competency Module Title Learning Outcomes Nominal

Duration
1. Roster staff 1.1 Rostering staff 1.1.1 Develop and 6 hours
implement
staff rosters
1.1.2 Maintain
staff records
2. Control and order 2.1 Controlling 2.1.1 Maintain 6 hours
stock and ordering stock levels
stock and records
2.1.2 Process
stock orders
2.1.3 Minimize
stock losses
2.1.4 Follow-up
orders
2.1.5 Organize
and
administer
stocks
3. Train small 3.1 Training small 3.1.1 Prepare for 6 hours
groups groups training
3.1.2 Deliver
training
3.1.3 Provide
opportunities
for practices
3.1.4 Review
training
4. Establish and 4.1 Establishing 4.1.1 Establish 6 hours
conduct business and and conduct
relationships conducting business
relationships
business
4.1.2 Conduct
relationships negotiations
4.1.3 Make formal
business
agreements
4.1.4 Foster and
maintain
business
relationships
5
Core Competencies
64 hours

Duration
1. Plan and 1.1 Planning and 1.1.1 Interpret 8 hours
develop event developing event brief
proposal or bid event 1.1.2 Develop
proposal and
proposal or
bid details
bid 1.1.3 Develop bid
materials
1.1.4 Submit or
present the
bid or
proposal on
time
2. Develop an event 2.1 Developing 2.1.1 Identify 8 hours
concept an event overall event
concept objectives
and scope
2.1.2 Establish
event
concept,
theme and
format
3. Develop an event 3.1 Developing 3.1.1 Identify 8 hours
program an event conference
program objectives
3.1.2 Design
conference
program
3.1.3 Finalize
program
details
4. Select event 4.1 Selecting 4.1.1 Analyze 8 hours
venue and site event venue venue or site
and site requirements
4.1.2 Source event
venues or
sites
4.1.3 Confirm
venue or site
arrangements
5. Develop and 5.1 Developing 5.1.1 Source and 8 hours
update event and updating apply
industry event information
on the
knowledge industry
structure and
knowledge operation of
6
Duration
the event
industry
5.1.2 Source and
apply
information
on the ethical
and legal
issues for the
event industry
5.1.3 Source and
apply
information
on event
industry
technology
5.1.4 Update event
industry
knowledge
6. Provide on-site 6.1 Providing on- 6.1.1 Prepare for 8 hours
event site event on-site
management management management
6.1.2 Oversee
services services
meeting/event
set-up
6.1.3 Monitor
meeting/event
operation
6.1.4 Oversee
meeting/event
breakdown
7. Develop and 7.1 Developing 7.1.1 Seek 8 hours
update and updating information
knowledge on knowledge on
appropriate
protocol on protocol
protocol
procedures
into work
activities
7.1.2 Integrate
appropriate
protocol
procedures
into work
activities
7.1.3 Update
knowledge of
protocol
8. Manage 8.1 Managing 8.1.1 Identify event 8 hours
7
Duration
contractors for contractors operational
indoor events for indoor requirements
events 8.1.2 Source
contractors
8.1.3 Monitor
contractors
Elective Competencies (if any)

No. of Hours
Unit of Competency Module Title Learning Nominal

Outcomes Duration
Assessment Methods: Demonstration, Observation, Interviews/ Questioning, Third

party report, Assessment of output product, computer-based assessment, trainer
assessment of group discussions and dialogs
Course Delivery: Group discussion, Interaction, Symposium, Plant Tour, Field trip,
Problem solving, Computer-based training, simulation, on the job training, project
method, lecture, group discussion and dialogs, listening to audio and viewing video
recordings, homework and assigned readings, role play, in-house/ enterprise-based
training by contact centers or in partnership
Resources:
(List of recommended tools, equipment and materials for the training of (no. of
trainees) trainees for (title of program/qualification).
Qty. Tools Qty. Equipment Qty. Materials

5 units Computer with 1 set Telephone
internet connection Directory
1 unit LCD projector
2 units Two-way radio
2 units Mobile phone
1 unit Telephone
1 unit Fax machine
1 unit Digital camera
1 unit Video camera
1 unit Microphone
1 unit Sound system
1 unit Megaphone
5 sets First aid kit
Facilities: Workshop, Laboratory, Audio-visual room, Lecture room

and Storage/stock room
8
Qualification of
Instructors/Trainers: Must have completed a Trainer’s Training Methodology Course
(TM III) or its equivalent, must be physically and mentally fit,
must have at least 3-5 years job/industry experience, must be
a holder of Even s Management Services NC Level III,
Certificate or equivalent qualification, must be of good moral
character, with pleasing personality, must have attended
relevant training and seminars
9
B. Modules of Instruction
Basic Competencies: LEAD WORKPLACE COMMUNICATION; LEAD SMALL

TEAMS; APPLY CRITICAL THINKING AND PROBLEM-
SOLVING TECHNIQUES IN THE WORKPLACE; WORK IN A
DIVERSE ENVIRONMENT; PROPOSE METHODS OF
APPLYING LEARNING AND INNOVATION IN THE
ORGANIZATION; USE INFORMATION SYSTEMATICALLY;
EVALUATE OCCUPATIONAL SAFETY AND HEALTH
WORK PRACTICES; EVALUATE ENVIRONMENTAL WORK
PRACTICES; FACILITATE ENTREPRENEURIAL SKILLS
FOR MICRO-SMALL-MEDIUM ENTERPRISES (MSMES)
Unit of Competency: LEAD WORKPLACE COMMUNICATION; LEAD SMALL

TEAM
Modules Title: LEADING WORKPLACE COMMUNICATION; LEAD SMALL
TEAM
Module Descriptor: This module covers the knowledge, skills and attitudes
required to lead in the effective dissemination and discussion
of ideas, information, and issues in the workplace. This
includes preparation of written communication materials.
Summary of Learning Outcomes:
LO1. Communicate information about workplace processes
LO2. Lead workplace discussions
LO3. Identify and communicate issues arising in the workplace
Details of Learning Outcomes:
LO1. Communicate information about workplace processes
Assessment Contents Conditions Methodologies Assessment

Criteria Methods
Communicatio The trainees Distance Learning: Distance
n Method must be Learning:
● Self-directed
provided with
learning ● Written
writing
materials, ● Film viewing ● Phone
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Organizing The trainees Distance Learning: Distance
Information must be Learning:
● Self-directed
provided with
writing
references and
Interview
manuals;
Internet
10
Criteria Methods
connection is
available for
students who
opt for Online
Learning
Business The trainees Distance Learning: Distance
Writing must be Learning:
● Self-directed
provided with
writing
references and
Interview
manuals;
Internet ● Demonstrati
connection is on
available for
students who
opt for Online
Learning
Questioning The trainees Distance Learning: Distance
Techniques must be Learning:
● Self-directed
provided with
writing
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Communicatio The trainees Distance Learning: Distance
n and must be Learning:
● Self-directed
Negotiation provided with
writing
Skills
materials, ● Phone
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
LO2. Lead workplace discussions

Criteria Methods
Method/ The trainees Distance Learning: Distance
techniques of must be Learning:
● Self-directed
discussion provided with
11
writing
● Film viewing ● Phone
materials,
references and Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
How to lead The trainees Distance Learning: Distance
discussion must be Learning:
● Self-directed
provided with
writing
references and
Interview
manuals;
connection is on
available for
students who
opt for Online
Learning
How to solicit The trainees Distance Learning: Distance
response must be Learning:
● Self-directed
provided with
writing
references and
Interview
manuals;
connection is on
available for
students who
opt for Online
Learning
LO3. Identify and communicate issues arising in the workplace

Criteria Methods
Identifying The trainees Distance Learning: Distance
Workplace must be Learning:
● Self-directed
Problems and provided with
writing
Issues
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
12
Effective verbal The trainees Distance Learning: Distance
communication must be Learning:
● Self-directed
methods provided with
writing
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Workplace The trainees Distance Learning: Distance
Etiquette must be Learning:
● Self-directed
provided with
writing
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Barriers in The trainees Distance Learning: Distance
Communicatio must be Learning:
● Self-directed
n provided with
writing
references and
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Unit of Competency: LEAD SMALL TEAMS

Modules Title: LEADING SMALL TEAMS
Module Descriptor: This module covers the knowledge, skills an attitude to lead
small teams including setting, maintaining and monitoring team
and individual performance standards.
Nominal Duration: 1 hour
13
LO1. Provide team leadership.
LO2. Assign responsibilities
LO3. Set performance expectation for team members
LO4. Supervise team performance
LO1. Provide team leadership.
Assessment Contents Condition Methodolo Assessme

Criteria s gies nt
Methods
Identifying The trainees Distance Distance
Work must be Learning: Learning:
Requirements provided with
● Self- ● Written
writing
materials, directed
● Phone
references and learning
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Team Work The trainees Distance Distance
must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Group The trainees Distance Distance
Facilitation must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Assign responsibilities.
14
Criteria s gies nt
Methods
Work Plan The trainees Distance Distance
and must be Learning: Learning:
Procedures provided with
writing
materials, directed
● Phone
Interview
manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Work The trainees Distance Distance
Requirements must be Learning: Learning:
and Targets provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Leadership The trainees Distance Distance
Membership provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film
Internet
viewing
connection is
available for
students who
opt for Online
Learning
LO3. Set performance expectation for team members

Criteria s gies nt
Methods
Performance The trainees Distance Distance
Expectation must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
15
and manuals;
● Film-
Internet
connection is Viewing
available for
students who
opt for Online
Learning
Effective The trainees Distance Distance
Feedback in must be Learning: Learning:
the Workplace provided with
writing
materials, directed
● Phone
references learning
Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
LO4. Supervise team performance

Criteria s gies nt
Methods
Management must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
and manuals; ● Film
Internet
connection is viewing
available for
students who
opt for Online
Learning
Issues must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
16
17
Unit of Competency: DEVELOP AND PRACTICE NEGOTIATION SKILLS
Modules Title: DEVELOPING AND PRACTICING NEGOTIATION SKILLS
Module Descriptor: This module covers the skills, knowledge and attitudes
required
to collect information in order to negotiate to a desired
outcome and participate in the negotiation.
LO1. Plan negotiations
LO2. Participate in negotiations
LO1. Plan negotiations

Criteria s gies nt
Methods
Negotiation The trainees Distance Distance
Preparation must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Active The trainees Distance Distance
Listening must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Questioning The trainees Distance Distance
Techniques must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
18
available for
students who
opt for Online
Learning
LO1. Participate in negotiations

Criteria s gies nt
Methods
Skills must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Agreements must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Dispute The trainees Distance Distance
Resolution must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Bargaining The trainees Distance Distance
provided with
writing
materials, directed
19
references learning
● Phone
and manuals;
● Film Interview
Internet
connection is viewing
available for
students who
opt for Online
Learning
20
Unit of Competency: SOLVE PROBLEMS RELATED TO WORK ACTIVITIES
Modules Title: SOLVING PROBLEMS RELATED TO WORK ACTIVITIES
Module Descriptor: This unit of competencies covers the knowledge, skills and
attitudes required to solve problems in the workplace including
the application of problem-solving techniques and to determine
and resolve the root cause of problems.
LO1. Identify the problem
LO2. Determine fundamental causes of the problem
LO3. Determine corrective action
LO4. Provide recommendation/s to manager
LO1. Identify the problem

Criteria s gies nt
Methods
Observation, The trainees Distance Distance
Investigation, must be Learning: Learning:
and Analytical provided with
writing
Techniques directed
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Specifying The trainees Distance Distance
problems must be Learning: Learning:
provided with
writing
materials, directed Phone
references learning Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
LO2. Determine fundamental causes of the problem

Criteria s gies nt
Methods
21
Root-Cause The trainees Distance Distance
Analysis must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
LO3. Determine the corrective action

Criteria s gies nt
Methods
Action The trainees Distance Distance
Planning must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
LO4. Provide recommendation/s to manager

Criteria s gies nt
Methods
Reporting to The trainees Distance Distance
manager must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
22
Unit of Competency: APPLY CRITICAL THINKING AND PROBLEM-SOLVING
TECHNIQUES IN THE WORKPLACE
Modules Title: APPLYING CRITICAL THINKING AND PROBLEM-SOLVING
TECHNIQUES IN THE WORKPLACE
required to solve problems in the workplace including the
application of problem-solving techniques and to determine
and resolve the root cause/s of specific problems in the
workplace.
LO1. Examine specific workplace challenges
LO2. Analyze the causes of specific workplace challenges
LO3. Formulate resolutions to specific workplace challenges
LO4. Implement action plans and communicate results
LO1. Examine specific workplace challenges

Criteria s gies nt
Methods
Variances The trainees Distance Distance
Examination must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Workplace The trainees Distance Distance
Problems must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
viewing
connection is
available for
students who
opt for Online
Learning
Analytical The trainees Distance Distance
Techniques in must be Learning: Learning:
Examining provided with
writing
Specific directed
Challenges in learning
23
the Workplace references Interview
● Film
and manuals;
Internet viewing
connection is
available for
students who
opt for Online
Learning
LO2. Analyze the causes of specific workplace challenges

Criteria s gies nt
Methods
Causes of The trainees Distance Distance
Workplace must be Learning: Learning:
Problems provided with
writing
materials, directed
● Phone
references learning
Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Industry The trainees Distance Distance
Codes and must be Learning: Learning:
Standards provided with
writing
materials, directed
● Phone
references learning
and manuals; Interview
Internet
connection is
available for
students who
opt for Online
Learning
LO3. Formulate resolutions to specific workplace challenges

Criteria s gies nt
Methods
Problem The trainees Distance Distance
Resolution must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
and manuals;
24
Internet
connection is
available for
students who
opt for Online
Learning
Action The trainees Distance Distance
Planning must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
LO4. Implement action plans and communicate results

Criteria s gies nt
Methods
Principles Of The trainees Distance Distance
Decision- must be Learning: Learning:
Making provided with
writing
Strategies and directed
Techniques references learning
Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Implementatio The trainees Distance Distance
n and must be Learning: Learning:
Evaluation of provided with
writing
Action Plan directed
references learning
Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
25
26
Unit of Competency: WORK IN A DIVERSE ENVIRONMENT
Modules Title: WORKING IN A DIVERSE ENVIRONMENT
Module Descriptor: This module covers the outcomes required to work effectively
in a workplace characterized by diversity in terms of religions,
beliefs, races, ethnicities and other differences.
LO1. Develop an individual’s cultural awareness and sensitivity
LO2. Work effectively in an environment that acknowledges
and values cultural diversity
LO3. Identify common issues in a multicultural and diverse
environment
LO1. Develop an individual’s cultural awareness and sensitivity.

Criteria s gies nt
Methods
Understandin The trainees Distance Distance
g Cultural must be Learning: Learning:
Diversity in provided with
writing
The directed
Workplace references learning
Interview
and manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Norms Of The trainees Distance Distance
Behavior for must be Learning: Learning:
Interacting provided with
writing
and Dialogue directed
with Specific references learning
Groups Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
Different The trainees Distance Distance
Methods of must be Learning: Learning:
Verbal and provided with
writing
Nonverbal directed
Communicatio references learning
n in a Interview
Multicultural Internet
Viewing
27
Setting connection is
available for
students who
opt for Online
Learning
LO2. Work effectively in an environment that acknowledges and values cultural

diversity.
Assessment Contents Condition Methodolo Assessmen

Criteria s gies t
Methods
Cross-Cultural The trainees Distance Distance
Communicatio must be Learning: Learning:
n provided with
writing
materials, directed
● Phone
references learning
Interview
Internet ● Demonstra
Viewing
connection is tion
available for
students who
opt for Online
Learning
Shared Vision The trainees Distance Distance
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Strategies for The trainees Distance Distance
Customer must be Learning: Learning:
Service provided with
writing
Excellence directed
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Identify common issues in a multicultural and diverse environment.
28
Criteria s gies nt
Methods
Inclusivity and The trainees Distance Distance
conflict must be Learning: Learning:
resolution provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Workplace The trainees Distance Distance
harassment must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Change The trainees Distance Distance
management must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
29
Unit of Competency: USE MATHEMATICAL CONCEPTS AND TECHNIQUES
Modules Title: USING MATHEMATICAL CONCEPTS AND TECHNIQUES
required in the application of mathematical concepts and
techniques.
LO1. Identify mathematical tools and techniques to solve
problem
LO2. Apply mathematical procedure/ solution
LO3. Analyze results
LO1. Identify mathematical tools and techniques to solve problem

Criteria s gies nt
Methods
Mathematical The trainees Distance Distance
techniques must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Basic The trainees Distance Distance
measuring must be Learning: Learning:
tools provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Apply mathematical procedure/ solution

Criteria s gies nt
Methods
Mathematical The trainees Distance Distance
Computations must be Learning: Learning:
30
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Analyze results

Criteria s gies nt
Methods
Error The trainees Distance Distance
Reporting must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
31
Unit of Competency: USE RELEVANT TECHNOLOGIES
Modules Title: USING RELEVANT TECHNOLOGIES
Module Descriptor: This module covers the knowledge, skills, and attitude required
in selecting, sourcing and applying appropriate and affordable
technologies in the workplace.
LO1. Study/ select appropriate technology
LO2. Apply relevant technology
LO3. Maintenance/ enhance relevant technology
LO1. Study/ select appropriate technology

Criteria s gies nt
Methods
Business tools The trainees Distance Distance
& must be Learning: Learning:
technologies provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Apply relevant technology

Criteria s gies nt
Methods
Management The trainees Distance Distance
Concepts must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Use business The trainees Distance Distance
tools must be Learning: Learning:
efficiently and provided with
writing
32
effectively and materials, directed
● Phone
in accordance references learning
and manuals; Interview
with ● Film-
Internet
enterprise Viewing
connection is
policy and available for
procedures students who
opt for Online
Learning
Obtain and The trainees Distance Distance
maintain must be Learning: Learning:
business tools provided with
writing
required to directed
support references learning
workplace Interview
activities Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Maintenance/ enhance relevant technology

Criteria s gies nt
Methods
Industry The trainees Distance Distance
standard must be Learning: Learning:
operating provided with
writing
procedure directed
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Manufacturer’ The trainees Distance Distance
s operating must be Learning: Learning:
guidelines/ provided with
writing
instructions directed
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
33
Occupational The trainees Distance Distance
health and must be Learning: Learning:
safety provided with
writing
procedure directed
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Appropriate The trainees Distance Distance
action must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
34
Unit of Competency: PROPOSE METHODS OF APPLYING LEARNING AND
INNOVATION IN THE ORGANIZATION
Modules Title: PROPOSING METHODS OF APPLYING LEARNING AND
INNOVATION IN THE ORGANIZATION
required to assess general obstacles in the application of
learning and innovation in the organization and to propose
practical methods of such in addressing organizational
challenges.
LO1. Assess work procedures, processes and systems in
terms of innovative practices
LO2. Generate practical action plans for improving work
procedures, processes
LO3. Evaluate the effectiveness of the proposed action plans
LO1. Assess work procedures, processes and systems in terms of innovative

practices.

Criteria s gies nt
Methods
Models of The trainees Distance Distance
Innovation must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Barriers of The trainees Distance Distance
Innovation must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Generate practical action plans for improving work procedures, processes
35
Criteria s gies nt
Methods
Improving The trainees Distance Distance
Business must be Learning: Learning:
Processes provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Critical Inquiry The trainees Distance Distance
Process must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Evaluate the effectiveness of the proposed action plans

Criteria s gies nt
Methods
Development The trainees Distance Distance
Evaluation of provided with
writing
Operational directed
Plan references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Continuous The trainees Distance Distance
Improvement must be Learning: Learning:
Process provided with
writing
materials, directed
● Phone
references learning
Interview
36
and manuals;
● Film-
Internet
available for
students who
opt for Online
Learning
37
Unit of Competency: USE INFORMATION SYSTEMATICALLY
Modules Title: USING INFORMATION SYSTEMATICALLY
required to use technical information systems, apply
information technology (IT) systems and edit, format & check
information.
LO1. Use technical information
LO2. Apply information technology (IT)
LO3. Edit, format and check information
LO1. Use technical information

Criteria s gies nt
Methods
Gathering The trainees Distance Distance
Reliable must be Learning: Learning:
Information provided with
writing
materials, directed
● Phone
references learning
Interview
and manuals;
Internet
connection is
available for
students who
opt for Online
Learning
How to The trainees Distance Distance
Organize must be Learning: Learning:
Information provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Apply information technology (IT)

Criteria s gies nt
Methods
Operation of The trainees Face-to-Face: Face-to-Face
Technical must be
provided with
38
Information writing directed
● Interview
System materials, learning
references ● Demonstra
● Discussion
and manuals;
tion
Internet ● Film-
connection is
Viewing
available for
students who
opt for Online
Learning
Project The trainees Face-to-Face: Face-to-Face
Management must be
Software provided with
writing directed
● Interview
materials, learning
references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Extracting The trainees Face-to-Face: Face-to-Face
data and must be
formatting provided with
writing directed
reports ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Information The trainees Face-to-Face: Face-to-Face
Security must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO3. Edit, format and check information

Criteria s gies nt
39
Methods
Basic File The trainees Face-to-Face: Face-to-Face
handling must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Documents The trainees Face-to-Face: Face-to-Face
Checking must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Editing and The trainees Face-to-Face: Face-to-Face
Formatting must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Proof reading The trainees Face-to-Face: Face-to-Face
must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
40
Unit of Competency: EVALUATE OCCUPATIONAL SAFETY AND HEALTH
WORK PRACTICES
Modules Title: EVALUATING OCCUPATIONAL SAFETY AND HEALTH
WORK PRACTICES
required to interpret Occupational Safety and Health practices,
set OSH work targets, and evaluate effectiveness of
Occupational Safety and Health work instructions
LO1. Interpret Occupational Safety and Health practices
LO2. Set OSH work Targets
LO3. Evaluate effectiveness of Occupational Safety and Health
work instructions
LO1. Interpret Occupational Safety and Health practices

Criteria s gies nt
Methods
General OSH The trainees Distance Distance
Principles and must be Learning: Learning:
Legislations provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
OSH Work The trainees Distance Distance
Practices must be Learning: Learning:
Issues provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
OSH Work The trainees Distance Distance
Standards must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
41
Criteria s gies nt
Methods
manuals;
● Film-
Internet
available for
students who
opt for Online
Learning
Standards The trainees Distance Distance
And Safety must be Learning: Learning:
Requirements provided with
writing
of Work directed
Process and references and learning
Procedures Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Set OSH work Targets

Criteria s gies nt
Methods
OSH work The trainees Distance Distance
targets must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
OSH The trainees Distance Distance
Indicators must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
42
Criteria s gies nt
Methods
Learning
OSH work The trainees Distance Distance
instructions must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Evaluate effectiveness of Occupational Safety and Health work instructions

Criteria s gies nt
Methods
OSH Practices The trainees Distance Distance
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
OSH metrics The trainees Distance Distance
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
OSH The trainees Distance Distance
Evaluation must be Learning: Learning:
Techniques provided with
writing
materials, directed
43
Criteria s gies nt
Methods
● Phone
manuals;
● Film- Interview
Internet
available for
students who
opt for Online
Learning
44
Unit of Competency: EVALUATE ENVIRONMENTAL WORK PRACTICES
Modules Title: EVALUATING ENVIRONMENTAL WORK PRACTICES
Module Descriptor: This module covers the knowledge, skills and attitude to
interpret environmental Issues, establish targets to evaluate
environmental practices and evaluate effectiveness of
environmental practices
LO1. Interpret environmental practices, policies and
procedures
LO2. Establish targets to evaluate environmental practices
LO3. Evaluate effectiveness of environmental practices
LO1. Interpret environmental practices, policies and procedures
LO2. Establish targets to evaluate environmental practices

Criteria s gies nt
Methods
Environmental The trainees Distance Distance
Indicators must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Relevant The trainees Distance Distance
Environment must be Learning: Learning:
Personnel provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Relevant The trainees Distance Distance
Environmental must be Learning: Learning:
Trainings and provided with
writing
Seminars
45
materials, directed
● Phone
manuals; Interview
● Film-
Internet
available for
students who
opt for Online
Learning
LO3. Evaluate effectiveness of environmental practices

Criteria s gies nt
Methods
Practices must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Standards and must be Learning: Learning:
Procedures provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
46
Unit of Competency: FACILITATE ENTREPRENEURIAL SKILLS FOR MICRO-
SMALL-MEDIUM ENTERPRISES (MSMES
Modules Title: FACILITATING ENTREPRENEURIAL SKILLS FOR MICRO-
SMALL-MEDIUM ENTERPRISES (MSMES
Module Descriptor: This module covers the outcomes required to build, operate
and grow a micro/small-scale enterprise.
LO1. Develop and maintain micro-small-medium enterprise
(MSMEs) skills in the organization
LO2. Establish and maintain client base/market
LO3. Apply budgeting and financial management skills
LO1. Develop and maintain micro-small-medium enterprise (MSMEs) skills in the

organization

Criteria s gies nt
Methods
Types and The trainees Distance Distance
categories of must be Learning: Learning:
businesses provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Business The trainees Distance Distance
models and must be Learning: Learning:
strategies provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
operation must be Learning: Learning:
provided with
writing
materials, directed
● Phone
47
manuals; Interview
● Film-
Internet
available for
students who
opt for Online
Learning
Bookkeeping must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Basic quality The trainees Distance Distance
control and must be Learning: Learning:
assurance provided with
writing
concepts directed
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Government The trainees Distance Distance
and regulatory must be Learning: Learning:
processes provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Establish and maintain client base/market

Criteria s gies nt
Methods
Public The trainees Distance Distance
48
relations provided with
concepts writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Basic product The trainees Distance Distance
promotion must be Learning: Learning:
strategies provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Basic market The trainees Distance Distance
and feasibility must be Learning: Learning:
studies provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
business must be Learning: Learning:
ethics provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Apply budgeting and financial management skills
49
Criteria s gies nt
Methods
Cash flow The trainees Distance Distance
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Basic financial The trainees Distance Distance
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Basic financial The trainees Distance Distance
accounting must be Learning: Learning:
provided with
writing
materials, directed
● Phone
manuals; Interview
● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
internal must be Learning: Learning:
controls provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
50
51
Common Competencies: ROSTER STAFF; CONTROL AND ORDER STOCK; TRAIN
SMALL GROUPS; ESTABLISH AND CONDUCT BUSINESS
RELATIONSHIPS
Unit of Competency: ROSTER STAFF

Modules Title: ROSTERING STAFF
Module Descriptor: This module covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role may be
carried out by operational supervisors and managers.
LO1. Develop and implement staff rosters
LO2. Maintain staff records
LO1. Develop and implement staff rosters

Criteria s gies nt
Methods
Principles of The trainees Distance Distance
Rostering must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Preparing The trainees Distance Distance
Staff Rosters must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Communicatin The trainees Distance Distance
g Staff must be Learning: Learning:
Rosters provided with
writing
materials, directed
● Phone
52
manuals; Interview
● Film-
Internet
available for
students who
opt for Online
Learning
LO2. Maintain staff records

Criteria s gies nt
Methods
Timesheets The trainees Distance Distance
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Maintaining The trainees Distance Distance
Staff Records must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
53
Unit of Competency: CONTROL AND ORDER STOCK
Modules Title: CONTROLLING AND ORDER STOCK
Module Descriptor: This unit covers the knowledge, skills, behavior and
motivations required to control and order stock in a range of
hospitality establishments. This role is generally carried out by
supervisors and team leaders.
LO1. Maintain stock levels and records
LO2. Process stock orders
LO3. Minimize stock losses
LO4. Follow-up orders
LO5. Organize and administer stocks
LO1. Maintain stock levels and records

Criteria s gies nt
Methods
Stock The trainees Distance Distance
recording must be Learning: Learning:
systems provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Securing The trainees Distance Distance
stocks must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Par stocks The trainees Distance Distance
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
54
Internet Viewing
connection is
available for
students who
opt for Online
Learning
Slow-Moving The trainees Distance Distance
Inventory must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Process stock orders

Criteria s gies t
Methods
Ordering/re- The trainees Distance Distance
ordering must be Learning: Learning:
stocks provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Handling The trainees Distance Distance
incoming must be Learning: Learning:
stocks provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Maintaining The trainees Distance Distance
stock records must be Learning: Learning:
provided with
55
Criteria s gies t
Methods
writing directed
● Phone
materials, learning
references Interview
● Film-
and manuals;
Internet Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Minimize stock losses

Criteria s gies t
Methods
Recording The trainees Distance Distance
and Reporting must be Learning: Learning:
stock losses provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Stock Control The trainees Distance Distance
Procedures must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO4. Follow-up orders

Criteria s gies t
Methods
Monitoring The trainees Distance Distance
deliveries must be Learning: Learning:
provided with
56
Criteria s gies t
Methods
writing
materials,
references directed
● Phone
and manuals; learning
Interview
Internet ● Film-
connection is
Viewing
available for
students who
opt for Online
Learning
Controlling The trainees Distance Distance
shortages must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Allocating The trainees Distance Distance
deliveries and must be Learning: Learning:
supplies provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
available for
students who
opt for Online
Learning
LO5. Organize and administer stocks

Criteria s gies t
Methods
Organizing The trainees Distance Distance
stocks must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
57
available for
students who
opt for Online
Learning
Inventory The trainees Distance Distance
systems must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Inventory The trainees Distance Distance
reports must be Learning: Learning:
provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
58
Unit Of Competency: TRAIN SMALL GROUPS
Module Title: TRAINING SMALL GROUPS
Module Descriptor: This module covers the requirements for planning, delivering
and reviewing training provided for the purposes of developing
competency on a one-to-one or small group basis.
LO1.Prepare for trainings
LO2.Deliver training
LO3.Provide opportunities for practices
LO4.Review training
LO1. Prepare for Trainings

Criteria Methods
Training The trainees Distance Distance
needs must be Learning: Learning:
analysis provided with
writing
materials, directed
● Phone
Interview
Designing manuals; ● Film-
training and Internet
Viewing
connection is
development
available for
plans students who
opt for Online
Learning
LO2. Deliver Training
Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
Different The trainees Distance Distance
training must be Learning: Learning:
delivery provided with
writing
methods directed
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
How to The trainees Distance Distance
conduct must be Learning: Learning:
training provided with
writing
programs directed
59
materials, learning
● Phone
references and
● Film- Interview
manuals;
Internet Viewing
connection is
available for
students who
opt for Online
Learning
Presentation The trainees Distance Distance
Skills, Tips must be Learning: Learning:
and provided with
writing
Techniques directed
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Facilitating The trainees Distance Distance
Learning must be Learning: Learning:
Process provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Provide Opportunities for Practices
Assessment Contents Conditions Methodologie Assessment

Criteria s Methods
On-The-Job The trainees Distance Distance
Components must be Learning: Learning:
of provided with
writing
Competency directed
Management references and learning
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
60
Methods of The trainees Distance Distance
Learning must be Learning: Learning:
provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO4. Review Training
Assessment Contents Condition Methodolo Assessment

Criteria s gies Methods
Importance The trainees Distance Distance
of Evaluating must be Learning: Learning:
Programs provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Methods of The trainees Distance Distance
Evaluating must be Learning: Learning:
Programs provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Review and must be Learning: Learning:
Analysis provided with
writing
materials, directed
● Phone
references learning
Interview
Internet
Viewing
connection is
61
available for
students who
opt for Online
Learning
62
Unit of Competency: ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS
Modules Title: ESTABLISHING AND CONDUCT BUSINESS
RELATIONSHIPS
Module Descriptor: This module deals with the skills and knowledge required to
manage business relationships with customers or suppliers
within a tourism or hospitality context. It focuses on the
relationship building and negotiation skills.
LO1. Establish and conduct business relationships
LO2. Conduct negotiations
LO3. Make formal business agreements
LO4. Foster and maintain business relationships
LO1. Establish and conduct business relationships

Criteria s gies nt
Methods
Types of The trainees Distance Distance
formal must be Learning: Learning:
agreements provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Establishing The trainees Distance Distance
and building must be Learning: Learning:
business provided with
writing
contacts directed
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO2. Conduct negotiations
Contents Conditions Methodologies Assessment

Methods
Business The trainees must Distance Learning: Distance Learning:
63
Negotiations be provided with
● Self-directed ● Written
Procedures writing materials,
● Phone
manuals; Internet ● Film-Viewing Interview
connection is
available for
students who opt
for Online Learning
Effective The trainees must Distance Learning: Distance Learning:
Negotiating Skills be provided with
and Techniques writing materials,
● Phone
connection is
available for
students who opt
for Online Learning
Business proposal The trainees must Distance Learning: Distance Learning:
presentation skills be provided with
writing materials,
● Phone
connection is
available for
students who opt
for Online Learning
LO3. Make formal business agreements

Criteria s gies nt
Methods
Importance of The trainees Distance Distance
Contracts/MO must be Learning: Learning:
A provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Preparing The trainees Distance Distance
Contracts/MO must be Learning: Learning:
A provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
64
connection is
available for
students who
opt for Online
Learning
Legal Issues The trainees Distance Distance
in Preparing must be Learning: Learning:
Contracts provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO4. Foster and maintain business relationships

Criteria s gies nt
Methods
Legal Issues The trainees Distance Distance
in the must be Learning: Learning:
Performance provided with
writing
of Obligations directed
in the Contract references and learning
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Building and The trainees Distance Distance
Maintaining must be Learning: Learning:
Relationships provided with
writing
materials, directed
● Phone
Interview
manuals; ● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
65
66
Core Competencies: PLAN AND DEVELOP EVENT PROPOSAL OR BID;
DEVELOP AN EVENT CONCEPT; DEVELOP AN EVENT
PROGRAM; SELECT EVENT VENUE AND SITE; DEVELOP
AND UPDATE EVENT INDUSTRY KNOWLEDGE; PROVIDE
ON-SITE EVENT MANAGEMENT SERVICES; DEVELOP
AND UPDATE KNOWLEDGE ON PROTOCOL; MANAGE
CONTRACTORS FOR INDOOR EVENTS
Unit of Competency: PLAN AND DEVELOP EVENT PROPOSAL OR BID

Modules Title: PLANNING AND DEVELOPING EVENT PROPOSAL OR BID
Module Descriptor: This module deals with the knowledge, skills, behavior and
motivations required to plan and develop proposals and bids
for the staging of meetings and events. Depending on the
context, this role could be performed by a wide range of
individuals including event managers, local or regional tourism
managers, venue managers and marketing managers.
LO1. Interpret event brief
LO2. Develop proposal and bid details
LO3. Develop bid materials
LO4. Submit or present the bid or proposal on time
LO1. Interpret event brief

Criteria s gies t
Methods
Planning The trainees Face-to-Face: Face-to-Face
Event must be
Proposals and provided with
writing directed
Bids ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Presentation The trainees Face-to-Face: Face-to-Face
Of Bid must be
Materials and provided with
writing directed
Documents ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
67
Criteria s gies t
Methods
opt for Online
Learning
Industry The trainees Face-to-Face: Face-to-Face
Practices must be
Relevant to provided with
writing directed
Event ● Interview
materials, learning
Management references ● Discussion
and manuals;
Internet ● Film-
available for
students who
opt for Online
Learning
Organizational The trainees Face-to-Face: Face-to-Face
Skills in Terms must be ● Self- ● Written
of Event provided with
writing directed
Planning ● Interview
materials, learning
references ● Discussion
and manuals;
Internet ● Film-
available for
students who
opt for Online
Learning
LO2. Develop proposal and bid details

Criteria s gies t
Methods
Developing The trainees Face-to-Face: Face-to-Face
Event must be
Proposals and provided with
Bids writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Typical The trainees Face-to-Face: Face-to-Face
bid/proposal must be
requirements provided with
and formats writing directed
● Interview
learning
68
materials,
● Discussion ● Demonstra
references
and manuals; tion
● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
LO3. Develop bid materials

Criteria s gies t
Methods
Preparing The trainees Face-to-Face: Face-to-Face
Event Bid/ must be
Proposal provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO4. Submit or present the bid or proposal on time

Criteria s gies t
Methods
Submitting The trainees Face-to-Face: Face-to-Face
Event Bid/ must be
Proposal provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Communicatio The trainees Face-to-Face: Face-to-Face
n skills to be must be
able to provided with
present writing directed
● Interview
proposal or materials, learning
bid references ● Discussion ● Demonstra
and manuals; tion
69
Internet
● Film-
connection is
available for Viewing
students who
opt for Online
Learning
70
Unit of Competency: DEVELOP AN EVENT CONCEPT
Modules Title: DEVELOPING AN EVENT CONCEPT
Module Descriptor: This module describes the knowledge, skills, behavior and
motivations required to develop the overall concept, theme and
format for a major event comprising multiple components. An
event manager would generally undertake this process at the
commencement of the event management cycle in
consultation with the stakeholders. Sometimes the concept
development phase is undertaken as part of the bidding
process.
LO1. Identify overall event objectives and scope
LO2. Establish event concept, theme and format
LO1. Identify overall event objectives and scope

Criteria s gies t
Methods
Developing The trainees Face-to-Face: Face-to-Face
concept and must be
format that provided with
writing directed
reflects event ● Interview
materials, learning
objectives references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Developing a The trainees Face-to-Face: Face-to-Face
concept that is must be
operationally provided with
writing directed
practical and ● Interview
materials, learning
which results references ● Discussion ● Demonstra
in the and manuals; tion
achievement Internet ● Film-
of objectives connection is Viewing
available for
students who
opt for Online
Learning
formats for must be
different styles provided with
writing directed
of events ● Interview
materials, learning
71
Criteria s gies t
Methods
and manuals; tion
● Film-
Internet
available for
students who
opt for Online
Learning
Creative The trainees Face-to-Face: Face-to-Face
options to be must be
considered provided with
writing directed
when ● Interview
materials, learning
developing an references ● Discussion ● Demonstra
event concept and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Key The trainees Face-to-Face: Face-to-Face
stakeholders must be
for different provided with
writing directed
types of ● Interview
materials, learning
events references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Internal and The trainees Face-to-Face: Face-to-Face
external must be
factors to be provided with
writing directed
considered ● Interview
materials, learning
when references ● Discussion ● Demonstra
developing an and manuals; tion
event concept Internet ● Film-
available for
students who
opt for Online
Learning
management must be
issues that provided with
writing directed
impact on ● Interview
materials, learning
development
72
Criteria s gies t
Methods
of an event references
concept and manuals;
Internet tion
● Film-
connection is
Viewing
available for
students who
opt for Online
Learning
LO2. Establish event concept, theme and format

Criteria s gies t
Methods
formats for must be
different styles provided with
writing directed
of events ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Creative The trainees Face-to-Face: Face-to-Face
options to be must be
considered provided with
writing directed
when ● Interview
materials, learning
developing an references ● Discussion ● Demonstra
event concept and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
stakeholders must be
for different provided with
writing directed
types of ● Interview
materials, learning
events references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
73
Criteria s gies t
Methods
opt for Online
Learning
Technical and The trainees Face-to-Face: Face-to-Face
staging must be
options for provided with
writing directed
different types ● Interview
materials, learning
of events references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Use of office The trainees Face-to-Face: Face-to-Face
electronic must be
equipment provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Research The trainees Face-to-Face: Face-to-Face
skills to seek must be
information provided with
writing directed
associated ● Interview
materials, learning
with the event references ● Discussion ● Demonstra
concepts and and manuals; tion
ideas Internet ● Film-
available for
students who
opt for Online
Learning
n skills to be must be
able to provided with
writing directed
present ● Interview
materials, learning
proposed references ● Discussion ● Demonstra
concept and manuals; tion
Internet ● Film-
available for
74
Criteria s gies t
Methods
students who
opt for Online
Learning
75
Unit of Competency: DEVELOP AN EVENT PROGRAM
Modules Title: DEVELOPING AN EVENT PROGRAM
Module Descriptor: This module deals with the knowledge, skills, behavior and
motivations required to design an event program. Event
managers, either internal or external to the sponsoring
organization, would generally undertake this role.
LO1. Identify conference objectives
LO2. Design conference program
LO3. Finalize program details
LO1. Identify conference objectives

Criteria s gies t
Methods
Different The trainees Face-to-Face: Face-to-Face
Types of must be
Conferences/ provided with
writing directed
Meetings ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Provided a The trainees Face-to-Face: Face-to-Face
range of must be
writing directed
conference ● Interview
materials, learning
staging and references ● Discussion ● Demonstra
venue set ups and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Could identify The trainees Face-to-Face: Face-to-Face
the needs of must be
different provided with
writing directed
market ● Interview
materials, learning
segments in references ● Discussion ● Demonstra
relation to and manuals; tion
conference Internet ● Film-
activities (eg. connection is Viewing
76
Criteria s gies t
Methods
Corporate, available for
associations, students who
government). opt for Online
Learning
Detailed The trainees Face-to-Face: Face-to-Face
knowledge of must be
the range of provided with
writing directed
options ● Interview
materials, learning
available to references ● Discussion ● Demonstra
conference and manuals; tion
organizers in Internet ● Film-
terms of connection is Viewing
venues, available for
staging, students who
opt for Online
format and
Learning
pre/post tour
components.
LO2. Design conference program

Criteria s gies t
Methods
Designing A The trainees Face-to-Face: Face-to-Face
Practical must be
Conference provided with
writing directed
Program to ● Interview
materials, learning
Meet Overall references ● Discussion ● Demonstra
Objectives and manuals; tion
and The Internet ● Film-
Needs of The connection is Viewing
Target available for
Audience students who
opt for Online
Within Budget
Learning
Guidelines

Skills in Terms must be
of Event provided with
writing directed
Planning ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
77
Criteria s gies t
Methods
opt for Online
Learning
Use Of The trainees Face-to-Face: Face-to-Face
Technology must be
and provided with
writing directed
Equipment for ● Interview
materials, learning
Coordination references ● Discussion ● Demonstra
of Events and and manuals; tion
Programs Internet ● Film-
available for
students who
opt for Online
Learning
n Skills to must be
Clarify provided with
writing directed
Information on ● Interview
materials, learning
Procedures references ● Discussion ● Demonstra
and Systems and manuals; tion
to The Host Internet ● Film-
Organization connection is Viewing
available for
students who
opt for Online
Learning
LO3. Finalize program details

Criteria s gies t
Methods
Conference The trainees Face-to-Face: Face-to-Face
session must be
formats provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Provided a The trainees Face-to-Face: Face-to-Face
range of must be
writing directed
conference ● Interview
materials, learning
staging and
78
Criteria s gies t
Methods
venue set ups references
and manuals;
Internet tion
● Film-
connection is
Viewing
available for
students who
opt for Online
Learning
Detailed The trainees Face-to-Face: Face-to-Face
knowledge of must be
the range of provided with
writing directed
options ● Interview
materials, learning
available to references ● Discussion ● Demonstra
conference and manuals; tion
organizers in Internet ● Film-
terms of connection is Viewing
venues, available for
staging, students who
opt for Online
format and
Learning
pre/post tour
components.
Use electronic The trainees Face-to-Face: Face-to-Face

equipment must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
skills in terms must be
of event provided with
writing directed
planning ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Use of The trainees Face-to-Face: Face-to-Face
technology must be
79
Criteria s gies t
Methods
and provided with
equipment for writing
materials, directed
coordination ● Interview
references learning
of events and
and manuals; ● Discussion ● Demonstra
programs Internet tion
connection is ● Film-
students who
opt for Online
Learning
n skills to must be
clarify provided with
writing directed
information on ● Interview
materials, learning
procedures references ● Discussion ● Demonstra
and systems and manuals; tion
to the host Internet ● Film-
organization connection is Viewing
available for
students who
opt for Online
Learning
80
Unit Of Competency : SELECT EVENT VENUE AND SITE
Module Title : SELECTING EVENT VENUE AND SITE
Module Descriptor : This module deals the knowledge, skills, behavior and
motivations required to undertake the venue/site selection
process for a major event comprising multiple components.
It requires the application of significant analytical and
research skills to complete the process of matching an
event to a particular site or venue.
Nominal Duration : 8 hours
LO1. Analyze venue or site requirements
LO2. Source event venues or sites
LO3. Confirm venue or site arrangements
LO1. Analyze Venue Or Site Requirements

Criteria s gies t
Methods
Research and The trainees Face-to-Face: Face-to-Face
select an must be
appropriate provided with
writing directed
venue or site ● Interview
materials, learning
for a references ● Discussion ● Demonstra
nominated and manuals; tion
event Internet ● Film-
comprising connection is Viewing
multiple available for
components students who
opt for Online
Learning
Interpreted the The trainees Face-to-Face: Face-to-Face
range of must be
information provided with
writing directed
used in the ● Interview
materials, learning
venue and site references
selection and manuals; tion
process Internet ● Film-
available for
students who
opt for Online
Learning
Different The trainees Face-to-Face: Face-to-Face
venue and site must be ● Self- ● Written
options within provided with
writing directed
the local area. ● Interview
materials, learning
81
Criteria s gies t
Methods
and manuals; tion
● Film-
Internet
available for
students who
opt for Online
Learning
The different The trainees Face-to-Face: Face-to-Face
styles of must be
venues and provided with
writing directed
sites, services ● Interview
materials, learning
offered and references ● Discussion ● Demonstra
their suitability and manuals; tion
for particular Internet ● Film-
event types connection is Viewing
available for
students who
opt for Online
Learning
LO2. Source Event Venues or Sites

Criteria s gies t
Methods
Potential The trainees Face-to-Face: Face-to-Face
venues or must be
sites are provided with
writing directed
researched on ● Interview
materials, learning
using references ● Discussion ● Demonstra
appropriate and manuals; tion
information Internet ● Film-
sources and connection is Viewing
research available for
methods. students who
opt for Online
Learning
The suitability The trainees Face-to-Face: Face-to-Face
of venues or must be
sites is provided with
writing directed
assessed ● Interview
materials, learning
based on references ● Discussion ● Demonstra
comparison of and manuals; tion
services Internet ● Film-
offered with connection is Viewing
specifications. available for
students who
82
Criteria s gies t
Methods
opt for Online
Learning
The need for The trainees Face-to-Face: Face-to-Face
and the nature must be
of contingency provided with
writing directed
planning ● Interview
materials, learning
required by references ● Discussion ● Demonstra
the venues or and manuals; tion
sites are Internet ● Film-
assessed. connection is Viewing
available for
students who
opt for Online
Learning
Venue or site The trainees Face-to-Face: Face-to-Face
capacity to must be
deliver quality provided with
writing directed
outcomes in ● Interview
materials, learning
relation to references ● Discussion ● Demonstra
customer and manuals; tion
service, Internet ● Film-
cooperative connection is Viewing
management, available for
and past students who
opt for Online
experience is
Learning
assessed.
Personnel The trainees Face-to-Face: Face-to-Face

from potential must be
venues or provided with
writing directed
sites is ● Interview
materials, learning
negotiated references ● Discussion ● Demonstra
and liaised and manuals; tion
with to ensure Internet ● Film-
all event connection is Viewing
requirements available for
can be met students who
opt for Online
and to
Learning
address
potential
problem
areas.
The need for The trainees Face-to-Face: Face-to-Face

tentative must be
bookings is provided with
writing directed
83
Criteria s gies t
Methods
assessed and materials, learning
● Interview
prompt action references
● Discussion
is taken and manuals; ● Demonstra
Internet ● Film- tion
connection is
Viewing
available for
students who
opt for Online
Learning
When The trainees Face-to-Face: Face-to-Face
required, must be
multiple site provided with
writing directed
and venue ● Interview
materials, learning
selection is references ● Discussion ● Demonstra
coordinated in and manuals; tion
a logical Internet ● Film-
manner. connection is Viewing
available for
students who
opt for Online
Learning
Clear and The trainees Face-to-Face: Face-to-Face
accurate must be
briefings on provided with
writing directed
venue or site ● Interview
materials, learning
options are references ● Discussion ● Demonstra
provided to and manuals; tion
colleagues Internet ● Film-
and key connection is Viewing
stakeholders available for
to include students who
opt for Online
recommendati
Learning
on and
rationale.
LO3. Confirm Venue or Site Arrangements

Criteria s gies t
Methods
arrangements must be
84
Criteria s gies t
Methods
are accurately provided with directed
● Interview
confirmed in writing learning
writing when materials, ● Demonstra
● Discussion
references
the selection tion
process is Internet
finalized. Viewing
connection is
available for
students who
opt for Online
Learning
contracts are must be
reviewed and provided with
writing directed
signed within ● Interview
materials, learning
appropriate references ● Discussion ● Demonstra
timeframes and manuals; tion
and within the Internet ● Film-
scope of connection is Viewing
individual available for
responsibility. students who
opt for Online
Learning
Specific venue The trainees Face-to-Face: Face-to-Face
and site must be
planning provided with
writing directed
issues are ● Interview
materials, learning
integrated into references
overall event and manuals; tion
management Internet ● Film-
systems connection is Viewing
promptly. available for
students who
opt for Online
Learning
85
Unit of Competency : DEVELOP AND UPDATE EVENT INDUSTRY
KNOWLEDGE
Module Title : DEVELOPING AND UPDATING EVENT INDUSTRY
KNOWLEDGE
Module Descriptor : This module deals the knowledge, skills, behavior and
motivations required to develop and update general
knowledge of the meetings and events industry including
industry structure, legal issues and current technology.
This knowledge underpins effective performance in all
meeting and event organization and management roles.

LO1. Source and apply information on the structure and
operation of the event industry
LO2. Source and apply information on ethical and legal
issues for the event industry
LO3. Source and apply information on event industry
technology
LO4. Update event industry knowledge
LO1. Source and Apply Information on the Structure and Operation of the Event
Industry

Criteria s gies t
Methods
Identifying The trainees Face-to-Face: Face-to-Face
Sources of must be
Information on provided with
writing directed
the Event ● Interview
materials, learning
Industry references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO2. Source And Apply Information On Ethical And Legal Issues For The Event
Industry

Criteria s gies t
Methods
Legal and The trainees Face-to-Face: Face-to-Face
must be
86
Criteria s gies t
Methods
Ethical Issues provided with
writing
materials, directed
● Interview
references learning
Internet tion
students who
opt for Online
Learning
The Day-To- The trainees Face-to-Face: Face-to-Face
Day Event must be
Organization provided with
writing directed
Activities ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO3. Source and apply information on event industry technology

Criteria s gies t
Methods
Emerging The trainees Face-to-Face: Face-to-Face
Technologies must be
for Events provided with
writing directed
Management ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Effects of The trainees Face-to-Face: Face-to-Face
Different must be
Technologies provided with
writing directed
on The Event ● Interview
materials, learning
Organization references ● Discussion ● Demonstra
Process and manuals; tion
Internet ● Film-
87
Criteria s gies t
Methods
available for
students who
opt for Online
Learning
LO4. Update event industry knowledge

Criteria s gies t
Methods
Improving The trainees Face-to-Face: Face-to-Face
Events must be
Management provided with
writing directed
Knowledge ● Interview
materials, learning
and Skills references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Current issues The trainees Face-to-Face: Face-to-Face
of concern on must be
the events provided with
writing directed
Industry ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
88
Unit of Competency : PROVIDE ON SITE EVENT MANAGEMENT SERVICE
Module Title : PROVIDING ON SITE EVENT MANAGEMENT SERVICE
Module Descriptor : This module deals with the knowledge, skills, behavior and
motivations required to coordinate the final preparation and
set-up of a major event comprising multiple components
and to manage all aspects of the onsite operation. On-site
management requires considerable communication,
negotiation and problem-solving skills and would normally
be undertaken by senior meeting or events personnel.

LO1. Prepare for on site management
LO2. Oversee meeting/event set up
LO3. Monitor meeting/event operation
LO4. Oversee meeting/event breakdown
LO1. Prepare for on site management

Criteria s gies t
Methods
Planning for The trainees Face-to-Face: Face-to-Face
on-site event must be
management provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Finalization of The trainees Face-to-Face: Face-to-Face
arrangements must be
for all aspects provided with
writing directed
of the meeting ● Interview
materials, learning
or event references ● Discussion ● Demonstra
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Collection of The trainees Face-to-Face: Face-to-Face
Materials to must be
facilitate provided with
writing directed
effective on- ● Interview
learning
89
Criteria s gies t
Methods
site materials,
management. references
and manuals; tion
● Film-
Internet
Viewing
connection is
available for
students who
opt for Online
Learning
Event Briefing The trainees Face-to-Face: Face-to-Face
must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO2. Oversee meeting/event set up

Criteria s gies t
Methods
Establishing The trainees Face-to-Face: Face-to-Face
Contact with must be
Nominated provided with
writing directed
Contractor ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Aspects of The trainees Face-to-Face: Face-to-Face
Event or must be
Meeting Set- provided with
writing directed
up ● Interview
materials, learning
and manuals; tion
Internet ● Film-
90
Criteria s gies t
Methods
available for
students who
opt for Online
Learning
Assessing The trainees Face-to-Face: Face-to-Face
Event Set-up must be
Safety provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
n and Control must be
Mechanisms provided with
writing directed
in Events ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO3. Monitor meeting/event operation

Criteria s gies t
Methods
On-going The trainees Face-to-Face: Face-to-Face
Events must be
Monitoring provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Identifying and The trainees Face-to-Face: Face-to-Face
Solving must be
91
Criteria s gies t
Methods
Events provided with
Problems and writing
Issues materials, directed
● Interview
references learning
Internet tion
students who
opt for Online
Learning
LO4. Oversee meeting/event breakdown

Criteria s gies t
Methods
Checking The trainees Face-to-Face: Face-to-Face
Breakdown of must be
the meeting or provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Debriefing and The trainees Face-to-Face: Face-to-Face
Post- must be
Evaluation provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
92
Unit of Competency : DEVELOP AND UPDATE KNOWLEDGE ON PROTOCOL
Module Title : DEVELOPING AND UPDATING KNOWLEDGE ON
PROTOCOL
motivations required to develop and apply knowledge of
protocol to a range of hospitality related activities. It is
particularly relevant to those involved in the management
and operation of events, including functions.
LO1. Seek information on appropriate protocol

LO2. Integrate appropriate protocol procedures into work
activities
LO3. Update knowledge of protocol
LO1. Seek information on appropriate protocol

Criteria s gies t
Methods
Events The trainees Face-to-Face: Face-to-Face
Protocol must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Responding to The trainees Face-to-Face: Face-to-Face
Workplace must be
Needs provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO2. Integrate appropriate protocol procedures into work activities
93
Criteria s gies t
Methods
Identifying The trainees Face-to-Face: Face-to-Face
areas of work must be
activity and/or provided with
writing directed
functions ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Integration of The trainees Face-to-Face: Face-to-Face
protocol into must be
work activities provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO3. Update knowledge of protocol

Criteria s gies t
Methods
Updating The trainees Face-to-Face: Face-to-Face
protocol must be
knowledge provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Sharing The trainees Face-to-Face: Face-to-Face
Protocol must be
Knowledge provided with
writing directed
● Interview
materials, learning
and manuals;
94
Criteria s gies t
Methods
Internet tion
● Film-
connection is
students who
opt for Online
Learning
95
Unit of Competency : MANAGE CONTRACTORS FOR INDOOR EVENTS
Module Title : MANAGING CONTRACTORS FOR INDOOR EVENTS
motivations required to manage the staging and operation
of a major indoor event comprising multiple components. It
does not cover the high levels of technical expertise
required to actually provide these services, but focuses on
the key knowledge and skills required to oversee the
process from an organizational and contractor
management perspective. This role may be undertaken by
a manager working within an event venue, by an external
event manager or a combination.
LO1. Identify event operational requirements

LO2. Source contractors
LO3. Monitor contractors
LO1. Identify event operational requirements

Criteria s gies t
Methods
Event staging The trainees Face-to-Face: Face-to-Face
must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Event Safety The trainees Face-to-Face: Face-to-Face
and risk must be
management provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO2. Source contractors
96
Criteria s gies t
Methods
Negotiating The trainees Face-to-Face: Face-to-Face
with must be
contractors provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Analyzing The trainees Face-to-Face: Face-to-Face
Quotations must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
Supplier The trainees Face-to-Face: Face-to-Face
Contract must be
provided with
writing directed
● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
LO3. Monitoring contractors

Criteria s gies t
Methods
Monitoring The trainees Face-to-Face: Face-to-Face
Progress must be
provided with
writing directed
● Interview
materials, learning
97
Criteria s gies t
Methods
and manuals; tion
● Film-
Internet
available for
students who
opt for Online
Learning
Maintaining The trainees Face-to-Face: Face-to-Face
Integrity and must be
Quality of the provided with
writing directed
Event ● Interview
materials, learning
and manuals; tion
Internet ● Film-
available for
students who
opt for Online
Learning
98

EMS Updated Competency Based Curriculum Jenesa

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TESDA-SOP- CO-01-F011

(Rev. No. 00-03/08/17)

Course Title: EVENTS MANAGEMENT SERVICES

Unit of Module Title Learning Nominal

4. Solve Problems 4.1 Solving 4.1.1 Identify the 1 hour

Unit of Competency Module Title Learning Outcomes Nominal

Unit of Competency Module Title Learning Outcomes Nominal

Elective Competencies (if any)

Unit of Competency Module Title Learning Nominal

Assessment Methods: Demonstration, Observation, Interviews/ Questioning, Third

Qty. Tools Qty. Equipment Qty. Materials

Facilities: Workshop, Laboratory, Audio-visual room, Lecture room

Basic Competencies: LEAD WORKPLACE COMMUNICATION; LEAD SMALL

Unit of Competency: LEAD WORKPLACE COMMUNICATION; LEAD SMALL

Details of Learning Outcomes:

LO1. Communicate information about workplace processes

Assessment Contents Conditions Methodologies Assessment

LO2. Lead workplace discussions

Assessment Contents Conditions Methodologies Assessment

LO3. Identify and communicate issues arising in the workplace

Assessment Contents Conditions Methodologies Assessment

Unit of Competency: LEAD SMALL TEAMS

LO1. Provide team leadership.

Assessment Contents Condition Methodolo Assessme

LO2. Assign responsibilities.

LO3. Set performance expectation for team members

Assessment Contents Condition Methodolo Assessme

LO4. Supervise team performance

Assessment Contents Condition Methodolo Assessme

Details of Learning Outcomes:

LO1. Plan negotiations

Assessment Contents Condition Methodolo Assessme

LO1. Participate in negotiations

Assessment Contents Condition Methodolo Assessme

Details of Learning Outcomes:

LO1. Identify the problem

Assessment Contents Condition Methodolo Assessme

LO2. Determine fundamental causes of the problem

Assessment Contents Condition Methodolo Assessme

LO3. Determine the corrective action

Assessment Contents Condition Methodolo Assessme

LO4. Provide recommendation/s to manager

Assessment Contents Condition Methodolo Assessme

Details of Learning Outcomes:

LO1. Examine specific workplace challenges

Assessment Contents Condition Methodolo Assessme

LO2. Analyze the causes of specific workplace challenges

Assessment Contents Condition Methodolo Assessme

LO3. Formulate resolutions to specific workplace challenges

Assessment Contents Condition Methodolo Assessme

LO4. Implement action plans and communicate results

Assessment Contents Condition Methodolo Assessme

Details of Learning Outcomes:

LO1. Develop an individual’s cultural awareness and sensitivity.

Assessment Contents Condition Methodolo Assessme

LO2. Work effectively in an environment that acknowledges and values cultural

Assessment Contents Condition Methodolo Assessmen

LO3. Identify common issues in a multicultural and diverse environment.

Details of Learning Outcomes: