Value

proposition for
MNC corporation
December 12, 2022
Value
proposition for
MNC corporation
December 12, 2022
Section 1:
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and typesetting industry

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Section 1:
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the printing and typesetting industry

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HR trends in the automotive industry

Auto employees significantly Transformations focusing Continuing evolution of globalization

more dissatisfied/talent on making efficient and dfdf dfdfdfdfon across functions
efforts than other sectors technology driven

Employees say they are Evaluating digital and aoyee For targeting financial wellbeing,
committed a clear strategy engagement and experience refermentation and benefits
is articulated referrer

Sources: Deloitte, Randstad, McKinsey, BCG.

5 5
HR trends in the automotive industry

Auto employees significantly Transformations focusing Continuing evolution of globalization

more dissatisfied/talent on making efficient and dfdf dfdfdfdfon across functions
efforts than other sectors technology driven

Employees say they are Evaluating digital and aoyee For targeting financial wellbeing,
committed a clear strategy engagement and experience refermentation and benefits
is articulated referrer

Sources: Deloitte, Randstad, McKinsey, BCG.

6
HR trends in the automotive industry

Auto Transformations Continuing Employees say Evaluating digital For targeting

employees focusing evolution of they are and aoyee financial wellbeing,
significantly more on making globalization dfdf committed a engagement and refermentation and
dissatisfied/talent efficient and dfdfdfdfon across clear strategy experience benefits
efforts than technology driven functions is articulated
other sectors referrer

7
Employee wellbeing in the automotive industry

35% 69% 35%

Employees Say their job has a Workers say

in the industry feel negative effect on their wellbeing
burned out their physical health has decreased

Sources: Alight Mindset Study, Deloitte, Randstad, McKinsey, BCG.

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Employee wellbeing in the automotive industry

35% 69% 35%

Employees Say their job has a Workers say

in the industry feel negative effect on their their wellbeing
burned out physical health has decreased

Sources: Alight Mindset Study, Deloitte, Randstad, McKinsey, BCG.

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HR’s new digital mandate…
Those HR departments that master the deployment of technology will create
a distinct and lasting competitive advantage in the hunt for talent in their industries.

Percentage of HR departments using

87% a primarily manual method for a
process, currently and in 2 years
HR leaders are
investing to close
of HR leaders agree
the gaps in their that digital technologies
will fundamentally
Payroll 25% 2%
digital systems change HR

Compensation
and benefits
27% 7%
Source: Bain & Company : HR’s new digital mandate.

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Adopting AI within HR will speed up processes and create more time
to be “human”

Adopting artificial intelligence within human resources will Areas where AI and data analytics are being used to
speed up processes and create more time to be “human” improve workforce management decisions

HR predictions about AI
Analysing the success of diversity 16%

Corporate compliance and investigations 17%

abfd 26%
Workforce automation 22%
dssfs
45%
fsdf Analysing company policies and practices 54%
2%
gfgfg 6%
HR strategy and employee management 44%
Now
21% Recruiting and hiring 55%

As these technologies continue to dis

vital for HR departments to embrace both
11 AI and the human element of HR fddfdf
dfdfdfgfgfto attract and retain employees.
Adopting AI within HR will speed up processes and create more time
to be “human”

Adopting artificial intelligence within human resources will Areas where AI and data analytics are being used to
speed up processes and create more time to be “human” improve workforce management decisions

HR predictions about AI
Analysing the success of diversity 16%

Corporate compliance and investigations 17%

abfd 26%
Workforce automation 22%
dssfs
45%
fsdf Analysing company policies and practices 54%
2%
gfgfg 6%
HR strategy and employee management 44%
Now
21% Recruiting and hiring 55%

As these technologies continue to dis

vital for HR departments to embrace both
12 AI and the human element of HR fddfdf
dfdfdfgfgfto attract and retain employees.
Future forward: tipping points HR is looking at

10% 10% 90% 80% 70%

All employee feedback Decisions are

Self-service employee HR processes HR processes
is captured and influenced by peers
and managers on mobile on wearables
reported real-time and not managers

2017 2019 2020 2021 2023

70% 80% 5% 86%

All people decisions All learning Performance appraisals / HR transactions

based on analytics is video based equivalents are AI based are voice enabled

Source: Aon state of HR transformation survey 2016–17 (interim findings)

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Section 2:
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and typesetting industry

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Section 2:
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 Customer of sldjfls today

90%
First contact
1Mn+
Customer minutes
7B+
Customer care
Comprehensive service resolution saved via virtual hold representatives
center support bundled (includes AE support)

with our traditional

outsourcing services
•
•
Fully fsdfsdf sdfsdfsdf
Sdfsdfsdfs 3%
lsjfksfssfsfdssdfdsfsfdsf
100M+
Interactions monitored
1M+
Virtual assistant
• Dfsdfsdfsdfs
sdfdsfdsfdsfdsfsdfdsfds questions answered
• Sdfsdfsdf
• Sdfsdfsdf
• Sdfsdfsdfsfsdfsf

86% 2M 80%
• es all of Alight’s customer
care tools and technologies

Customefsdfsdfr Annual interactions Said we

satisfaction sdfsdf “make it easy”

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 New in 2021

Changing state of sdfsdfafdsf

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Used in report Bac trend

1200 1111

1000

800

600

400

200 88 89
49 56 54 55 67 77 45 67
34 44 38 40 43 37 43 35 40 44 33 35 34 44
NA NA 6
0
Overall wellbeing Overall wellbeing Physical fsdlf sdfsdlfjk fsldfk sdlfjks
(1-item) (ave)

WMS 20 EWMS 20 EWMS 19 EWMS 18

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 New in 2021

Changing state of sdfsdfafdsf

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Used in report Bac trend

1200 1111

1000

800

600

400

200 88 89
49 56 54 55 67 77 45 67
34 44 38 40 43 37 43 35 40 44 33 35 34 44
NA NA 6
0
Overall wellbeing Overall wellbeing Physical fsdlf sdfsdlfjk fsldfk sdlfjks
(1-item) (ave)

WMS 20 EWMS 20 EWMS 19 EWMS 18

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18 18
Introducing a new suite of customer care solutions
Our menu of tech-enabled options and live support are now available on a stand-alone basis

Available experts Enabled technology Channels of choice

• Representatives (benefits, payroll) • Cloud based call centre infrastructure • Inbound
• Specialists (retirement, survivor, executive, payroll) • Omni-Channel desktop technology • Outbound
• Management support • Abc def – Virtual hold
• Comprehensive quality and recognition programs • System – ed outbound
• Case management system • Ask Lisa chat bot
• Virtual ID • Live webchat
• Response system • Assist requests
• IVA/Webchat • Text
• Out of employer access to interactions • Emails

Voice of customer analytics Specialized services Flexible solutions

• Customer dsfsf • Retirement/survivor/medicare support • Support for any HR system
• Satisfaction • Executive support • Global locations
• Voice analytics • Leave/COBRA support • Various structure models
• Flsfjlasd trending • Payroll/HR support • World class SLAs/KPIs
• Quality ins dsfdsf ights • Client requested • Pricing models to fit the solution
• Employer access

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The sixCs – key drivers of the overall abc

Cause Culture Career

connection to purpose values demonstrated support for growth

Contribution Connection Collaboration

enabling tools and technology coworker support easy to work across teams

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The sixCs – key drivers of the overall abc

Cause Culture Career Contribution Connection Collaboration

connection values support for enabling tools coworker easy to work
to purpose demonstrated growth and technology support across teams

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Section 3:
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and typesetting industry

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Section 3:
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Customer service and support is expected to play a more
significant role in driving customer retention

3% 6%

Senior Leaders’ A lot less

important
view of service’s
Less important 22%
role in driving 44%
customer The same

retention, More important

compared to
A lot more
three years ago important
n = 54
25%
Source: 2020 Gartner Customer
Service and Support Agenda Poll.

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Customer service and support is expected to play a more
significant role in driving customer retention

3%
Senior Leaders’
A lot less
important
6%
22%
view of service’s
44%
Less
role in driving important

customer A lot more

The same

25%
important
retention,
compared to
More important
three years ago
n = 54
Source: 2020 Gartner Customer
Service and Support Agenda Poll.

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What sets us apart?

Expertise + technology Flexibility + scalability Insights/analytics Global support, with local feel
• Call center human component) • Designed to client's culture, • Personality • Multi-location and
• HR/benefits/systems expertise workforce, and business goals • Tied into and delivery multi-language capability
• Short or long term • Rereferred
• Investments + enabling tech
• Support for any HR system • Rereferred regions around the
world le

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What sets us apart?

Expertise + Flexibility + Insights/ Global support,

technology scalability analytics with local feel
• Call center human • Designed to client’s • Personality • Multi-location and
component) culture, workforce, • Tied into and delivery multi-language capability
• HR/benefits/systems and business goals • Rereferred
expertise • Short or long term • Rereferred regions
• Investments + enabling • Support for any HR around the world le
tech system

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Despite increased digital options, customers need live support

Customers have difficulty Consumers find live Service leaders their

using websites and online customer in solving existing channels,

63% platforms for self-guided

or chat support 5% problems or handling
their needs, compared
to AI-powered support
51% but customers are still
calling for live support

solutions

Customers again contact Consumers are happy Despite the plethora

a call center using auto clear of customers say

4% after they have fins

via self-service 21% escape hatches
4 in 4 that speaking with a
knowledgeable agent is
an important part of their
overall satisfaction

Only 4 in 10 people
say HR systems are effective or easy to use

Gartner + Alight research: 2021 workforce mindset study.

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Despite increased digital options, customers need live support

63% 5% 51% 4% 21% 4 in 4

Customers have Consumers find live Service leaders their Customers again Consumers are happy Despite the plethora
difficulty using customer in solving existing channels, but contact a call center using auto clear of customers say
websites and online problems or handling customers are still after they have fins escape hatches that speaking with a
platforms their needs, calling for live support via self-service knowledgeable agent
for self-guided or compared to is an important part
chat support AI-powered support of their overall
solutions satisfaction

Only 4 in 10 people
say HR systems are effective or easy to use

Gartner + Alight research; 2021 Workforce Mindset Study.

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Thank you.
Powering human capital

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Thank you.
Powering human capital

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Appendix

1. Lorem Ipsum is simply dummy text of the printing

2. Lorem Ipsum is simply dummy text of the printing

3. Lorem Ipsum is simply dummy text of the printing

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Appendix

1. Lorem Ipsum is simply dummy text of the printing

2. Lorem Ipsum is simply dummy text of the printing

3. Lorem Ipsum is simply dummy text of the printing

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