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    Client Feedback Form

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    ndayiragije JMV
    This document is a 3-page client feedback form used by the National Certification Division to gather feedback on the services they provide. The form asks clients to rate various aspects of the service such as adequacy of information, speed, and professionalism on a scale. It also asks clients about their overall experience, costs, expectations, and any complaints. The final section allows clients to provide optional contact details to receive a reply. The goal is for the division to improve their services based on customer opinions.

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    Client Feedback Form

    Uploaded by

    ndayiragije JMV
    81 views3 pages
    This document is a 3-page client feedback form used by the National Certification Division to gather feedback on the services they provide. The form asks clients to rate various aspects of the service such as adequacy of information, speed, and professionalism on a scale. It also asks clients about their overall experience, costs, expectations, and any complaints. The final section allows clients to provide optional contact details to receive a reply. The goal is for the division to improve their services based on customer opinions.

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    This document is a 3-page client feedback form used by the National Certification Division to gather feedback on the services they provide. The form asks clients to rate various aspects of the service such as adequacy of information, speed, and professionalism on a scale. It also asks clients about their overall experience, costs, expectations, and any complaints. The final section allows clients to provide optional contact details to receive a reply. The goal is for the division to improve their services based on customer opinions.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    81 views3 pages

    Client Feedback Form

    Uploaded by

    ndayiragije JMV
    This document is a 3-page client feedback form used by the National Certification Division to gather feedback on the services they provide. The form asks clients to rate various aspects of the service such as adequacy of information, speed, and professionalism on a scale. It also asks clients about their overall experience, costs, expectations, and any complaints. The final section allows clients to provide optional contact details to receive a reply. The goal is for the division to improve their services based on customer opinions.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3

    National Certification Division NCD/FOM/06

    Title: Client Feedback Form Page 1 of 3

    CLIENT FEEDBACK FORM

    “Your opinion is important”

    As part of our commitment to improve the services we offer, we would appreciate if you
    complete this Questionnaire.

    A. YOUR OPINION ABOUT US

    1. Which Services were you seeking from RSB’s National Certification Division?

    - Certification
    - Invoicing
    - Inquiry on information
    - Others (Please specify)

    2. How would you rate our service(s)?

    Excellent    Good     Average     Poor

    Adequacy of information
    offered
    Speed of service
    Courteous & Friendly
    Level of Confidentiality
    Impartiality
    competence
    Integrity
    Professionalism
    Work Space

    3. What is your overall impression of our staff?


    Excellent
    Good
    Average
    Poor

    4. How reasonable do you find our costs?


    - Very reasonable
    - Reasonable
    - Average
    - High
    - Unreasonably high

    5. How long have you been seeking RSB Certification Services?


    - ≤ 3 months

    Revision: 02 Date: 08/04/2016


    National Certification Division NCD/FOM/06

    Title: Client Feedback Form Page 2 of 3

    - 4 -6 months
    - 7-12 months
    - > 1 year

    6. How would you rate the service awarded to you this year as compared to the previous
    years?
    - Very reasonable
    - Reasonable
    - Average
    - High
    - Unreasonably high

    7. Have you ever had a reason to complain about RSB Certification Services? Yes No
    - If yes, kindly state why?
    …………………………………………………………………………………………………………
    ………………………………………………………………………………………………………….
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    8. Are you satisfied with how your complaint/appeal handled/ resolved? (only applicable if the
    answer in 7 is yes) Yes No

    Please justify
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    ……………………………………………………………………………………………………….
    9. If you answered no in 8 above, kindly state a reference to the complaint?

    …………………………………………………………………………….......................................
    …………………………………………………………………………………………………………
    ……………………………………………....................................................................................
    …………………………………………………………………………………………………………
    …………………………………………………………………………………………………………
    10. How did we meet your overall expectations? Very satisfactorily
    Satisfactorily Unsatisfactorily very unsatisfactorily

    11. Comments/compliments/complaints/suggestions or other information you may need us to


    know

    Revision: 02 Date: 08/04/2016


    National Certification Division NCD/FOM/06

    Title: Client Feedback Form Page 3 of 3

    ………………………………………………………………………………………………………………
    …………………………….
    ………………………………………………………………………………………………………………
    ………………………………………………………………………………………………………………
    ………………………………………………………………………………………………………………
    ………………………………………………………………………………………………………………
    ………………………………………………………………………………………………………………
    ………………………………………………………………………………………………………………
    ………………………………………………………………………………………………………………
    ……………………………………………………………………………

    B. CLIENT DETAILS (OPTIONAL)

    If you wish to receive a reply, please enter contact details.

    1. Your names
    …………………………………………………………………………………………………………..
    2. Postal address
    ………………………………………………………………………………………………………….
    3. Physical address
    ………………………………………………………………………………………………………….
    4. Telephone No.
    ………………………………………………………………………………………………………….
    5. Email
    …………………………………………………………………………………………………………
    6. Date:
    …………………………………………………………………………………………………………

    FOR FURTHER INFORMATION, KINDLY CONTACT RSB CUSTOMER CARE SERVICE ON


    MTN TOLL FREE NUMBER 3250

    Kindly email the filled form to [email protected] or send by post to 7099 Kigali.

    Thank you for your time to help us improve our services

    Revision: 02 Date: 08/04/2016

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