Anas
Anas
Area: Marketing
in Pakistan.
Contents
Acknowledgement:..........................................................................................................................5
Chapter 01: Introduction..................................................................................................................6
1.1 Introduction:..........................................................................................................................6
1.2 Background of the Digital marketing industry in Pakistan:..................................................6
1.3 Research Problem:.................................................................................................................7
1.5 Research Question:................................................................................................................8
1.6 Significance of the Project:....................................................................................................8
Chapter 02: Literature Review:.....................................................................................................10
2.1 Concept of Influencer Marketing:.......................................................................................10
2.2 Effectuality Between Influencer Marketing and Customer Engagement:...........................10
2.3 Digital Media and Social Network Marketing:...................................................................11
2.4 Hypothesis:..........................................................................................................................13
2.5 Model...................................................................................................................................13
Chapter 3: Methodologies..............................................................................................................14
3.1 Research Approach..............................................................................................................14
3.2 Research Design..................................................................................................................14
3.3 Data collection:....................................................................................................................15
3.3.1 Primary Data:................................................................................................................15
3.3.2 Secondary Data:............................................................................................................15
3.4 Procedure of Data Collection...............................................................................................16
3.5 Sampling Technique:...........................................................................................................16
3.6 Sample Size:........................................................................................................................16
3.7 Data Analysis technique:.....................................................................................................17
3.8 Ethical considerations:.........................................................................................................18
3.8.1 Informed consent:.........................................................................................................18
3.8.2 Invasion of privacy:......................................................................................................18
Chapter 04......................................................................................................................................19
Result & Discussion......................................................................................................................19
4.1 Descriptive Analysis:...........................................................................................................19
4.1.1Gender Descriptive Analysis:........................................................................................19
Graph 1:.................................................................................................................................20
4.1.2 Age Descriptive Analysis:............................................................................................20
4.1.3 Profession Descriptive Analysis:..................................................................................21
4.1.4 Education Descriptive Analysis:...................................................................................22
4.2 Reliability/ Cronbach Alpha Analysis:................................................................................23
4.3 Assessment of Measurement Model....................................................................................24
4.4 Internal Consistency Reliability..........................................................................................25
4.5 EFA......................................................................................................................................25
4.6 Reliability Statistics.............................................................................................................29
4.7 Discriminant Validity..........................................................................................................29
4.8 Assessment of Significance of the Structural Model...........................................................30
4.8.1 Direct Relationships the Measurement Model.................................................................31
4.8.2 Correlations.......................................................................................................................31
4.8.3 Direct Relationships with Purchase Intention...................................................................32
Acknowledgement:
Starting with the Almighty on whom we depend for sustenance and guidance. The project being
small or big it is successful due to determination of all group members. We appreciate the
motivation, direction and support from our lecturer Dr. Sara Khurram who invested his precious
time to complete this project. We would also like to expand our deepest gratefulness to all those
who have directly and indirectly guided us in the completion of this project.
Chapter 01: Introduction
1.1 Introduction:
The world is evolving in the better way considering the advertisement. Since, the world is
becoming globalize and considering as one village the bar of technology is also raising high.
Companies are becoming multinational working across the borders in the search of new
customers. The basic way to make a customer convert into a final purchase every company
around the globe advertise their product and brand. However, since people are getting aware of
technology companies are trying to find out new ways and techniques to influence their already
According to the researcher, the impact of advertisement becomes more impactful over
the customers since the introduction of digital media around the globe. Not only the digital media
but also the celebrity endorsements has turned the shape into influencer marketing taking the
advertisement to the next level. According to the newspaper, the Space X the company of Elon
Musk has collaborated with the advertisement company of Canada to advertise the brands in the
space. They had planned to launch a satellite in the space who can display the logos or brand
endorsements from the space on the place where large people could see it. Thus, these facts are
Pakistan is being considered as the underdeveloped country however, from the past
decade 2011-2020 it has grown itself from television media to digital media. According to the
researcher, a general company has an average spend of $4000-7000 over digital media ads &
influential marketing to attract more customers and sustain their brand goodwill in the market.
On the other hand, the customers in Pakistan also getting aware of technology and internet is
being available now even in the remote areas. According to the researcher, Pakistan Online
population has grown up to 68% of which 50% has the average time spend of 20’ minutes over
the Facebook and Other social media around the country. According to the study of Ipsos and
Quantum, in the Pakistani market brands are 3-4x times more likely to reach their shopper more
online then from physical store. The major ways to interact with their customers are digital
According to the research, influential marketing in Pakistan has grown via YouTube and
Instagram which has given growth to more Online SMB (Small Medium Business). Thus, the
stats have shown that the influential marketing or Personal relationship packages giving the
growth to business all over the country. According to the newspaper, people in Pakistan are more
influential towards TikTok & Instagram influencers where they endorse the product and people
are highly likely to convert. According to the stats of We-find application, the rate of
engagement and purchasing via an influential endorsement is 12% (depends on the Goodwill of
the influential). Thus, digital media and Influencer marketing is impacting the purchasing
According to the researcher, Pakistan brands are now going towards influencer
marketing. It has become the go-to method for doing marketing covering all the segments at
ones. The problem which being researched in this study is to identify whether influencer
marketing and digital media truly effecting the consumer buying behavior in Pakistan.
Additionally, this study will explore and investigate the impact of social network marketing on
consumer purchase behavior and how does influencer marketing affect customer engagement
which benefits the brands. This study focused on the development of research model to test how
does digital marketing influences purchase intention. Digital marketing is being considered as
playing an important key role in customer purchase behavior, this study aimed at measuring the
Pakistan.
To examine the relationship between an influencer and the customer purchase decisions
To identify whether digital media advertisement making the customer loyal or giving too
many choices over digital media the losing the loyalty of a brand increases.
Does celebrity or public figure endorsement affect the buying behavior of the customer in
Pakistan?
How influencer marketing making growing in Pakistan and How brands easily using this
technique?
How digital media (FB Ads, Google Ads and Virtual Reality Ads) are affecting the
Does Digital media strategies are helping brands to grow and build a relationship with the
This project very significance from the perspective, is to understand the digital
advertisement impact over the customer buyer behavior in Pakistan specially to study about the
impact of influential marketing over the consumers thought process of purchasing. The major
purpose is to understand the new marketing tactics and its behavior over customer choice of
purchasing that’s why it’s more significant for Pakistan marketing industry.
According to the researcher, limitation of the study is when an analysist could only allow
to walk to the end of the block. In this article of research, the limitation was the sample size.
Limiting the sample size for boarded research is always seems tough since, the research is on
consumer buying behavior via digital media and influencer marketing. However, we had to
choose only 1 city out of all the population. Therefore, we had limited the sample size for this
research.
Chapter 02: Literature Review:
dynamic industry on the promotion of products and services with content distributed by social
media users, they are considered influential. In addition, it is shown as a technology that relies on
the organization of accessibility, prominence and the importance of improving word of mouth or
free of charge to minor influences. According to the study of Kim and Kim (2019), marketing the
word influencer is a brand-new concept to many advertisers and most of them do not use its
marketing strategy. In addition, Cha et al. (2010) have shown that promoter marketing is
considered a viable strategy that contributes to consumers to change their behavior and attitude
towards products and services. So, influencer marketing has opened new doors of awareness
The most important role in marketing is to increase the understanding and perception of
customers product and service terms. Therefore, the main purpose of influential marketing is to
increase profits, production and availability of products and services (Choudhury, 2014). Use of
social media is now available enabled customer engagement through effective advertising.
Impact marketing has a direct impact on a complete customer decision that leads to their
satisfaction and comfort. Moreover, good the result shown in influential marketing is that it has
strong customer communication (Van Staden and Van Niekerk, 2018). There are various theories
used in this study related to effective advertising, however using the most appropriate method
related to this study. As a theory of data fraud deliberately that unreliable communication works
inappropriately because it secretly violates ethics manage conversations (BenYoussef & Breton,
2016). Behavioral reform theory that speaks of certain motivations that change the consumer
behavior that includes the effect of the majority and minority influence (Dongmei & Xinxin,
2018). Theory Impact Theory is referent the behavior and attitude of others across three
procedures which are internal performance, identification and compliance. All beliefs have a
different meaning associated with impact marketing and emphasizing the availability of ideas for
this study. The concept of these ideas suggests that behavioral predictions and consumer
perceptions of certain Pakistani products. By combining the above-mentioned concepts into the
marketing function, the Pakistani market can increase customer engagement by promoting
products.
Because of that technological change happening around the world, social media is
thriving in all sectors communication and as a result, there has been a new invention means of
communication between people. The arrival of social media influences how companies build
relationships with their customers and the services provided by social media are not only high
technology but also fast, efficient and easy. They happen automatically, they are visible and they
can be is distributed in almost every part of the world as long as the Internet is available. As
users of these social media platforms, potential consumers are thus involved themselves as
groups with certain interests and it is this aspect of their appearance allows for seamless
marketing strategies (Well, Valette-Florence, and April, 2012). Social networking sites work
with specific social networking sites allowing users to create their profiles, share information,
collaborate and interact with other users on similar sites (Kaplan & Haenlein, 2010). Social
media marketing is used by smart marketers as a marketing tool because these social networking
sites are very popular among the individual and thus become visible advertising sites. Other
rather than its useful access, locations can be customized combine customer profiles. Therefore,
the help of social networking site depends on vendors, who have the option of exploit and
improve the advertising room as much as possible and building a marketing room according to
who submit ideas or as viewers / fans who only watch and watch what others do posts
(Schlosser, White, & Lloyd, 2006; Shoa, 2009). According to Yusufzai (2016), Internet users in
Pakistan are numerous and may use social media including Facebook, Twitter, and Instagram,
for the purpose of accessing government outreach programs, businesses and entertainment
industries. This means that Pakistan is similar to other countries when it comes to social media
use. However, although it depends on its reliability in social media various access, little research
focused on its impact on the consumer to buy. In a few studies conducted, Nasir, Vel, and
Mateen (2012) examine how social media has influenced the purchasing power of Pakistani
women. Their research shows that Pakistani women think the traditional word of mouth for
advertising to be more reliable rather than advertising on social media in making related
purchasing decisions clothing. While this research provides some insight into social media
consumption in Pakistan, with a focus on women and the clothing industry only. In this regard, it
prevents the production of results from occurring in general. In another study, Nawaz et al.
(2015) investigated the social impact the media through the decision-making process of the 126
respondents working on higher education institutions in Pakistan. Their study reveals that the
decisions made by social media users have been influenced by criticism and information shared
by other users. Assessing social acceptance media among high school students of high public
institutions, Arif and Kanwal (2016) noted that most respondents are aware social media
technology and Facebook seem to be the most important frequently used. Research continues to
show the use of tangible, controlling behavior and perceived behaviors as potential contributors’
users to use social media. As these courses focus on training and in the field of education, the
findings may not be able to show what the size of the communication can affect the performance
of the purchase of social media users in Pakistan. Therefore, the current study aims to complete
2.4 Hypothesis:
H3 = Trust being the Mediator has a positive effect over Purchase intention
2.5 Model:
Trust
Influencer
Purchase intention
Chapter 3: Methodologies
Research approach is a systematic procedure that provides a means to identify the most
appropriate strategies for conducting research. It involves employing various techniques and
tools to answer questions related to the purpose, motive, nature and delimitations of research and
The approach that has been chosen for this project is inductive approach, which will
examine how digital media and influencer marketing will assist an organization in improving and
synchronizing the entire marketing process and would help in learning consumer buying
behavior. The examined results will be compared to the academic literature and will be helpful
Research design is the process of collection and analysis of data. The three steps for
research design are: Description, Measurement, and Validity. Research design is used when
collecting and interpreting information about any given subject being studied (Leedy & Ormrod
2001; Williams, 2011). A research design is very important because it basically helps researchers
to decide on what kind of data they will collect for their research. The other parties involved in
carrying out the research, that is, the researcher, and participants will have something to refer by
Exploratory research helps to identify the problems, which are unclear or ambiguous and
to help improve the research design (Zwinderman, 2014). Exploratory research aims to build
upon existing knowledge and extend this knowledge base instead of establishing new facts. It is
Quantitative research is used to study the behavior and thinking of people through
surverys and by conducting interviews (Tona, 2017). The results of quantitative research are
basically in variables and an explanation between the two-variable giving a first-hand result.
Primary data is information that is gathered for the particular research problem at hand,
which uses methods to best fit the research problem (Hox et.al, 2005). The survey would be
conducted from different buyer intention people from a sample size to evaluate the effect of
celebrity endorsement and influencer marketing over people purchases. Moreover, this data
would also evaluate the scope of the marketing technique by figuring out the results from the
In the field of market research, secondary data is a compilation of data that has already
been collected for some other purpose. Business analysts use this information to determine all
kinds of trends and how they're affecting companies. Secondary data will also be used for this
research. Data would be collected through various instruments such as questionnaire, surveys
and reading.
The instrument of data collection provides the measurement scale where this research
For this research, a survey will be performed in which necessary information would be
obtained and analyzed. This understanding highlights the effect of the determinants on the
efficiency of the marketing process in this research. Questionnaires, readings and surveys, as
well as the secondary data collection is the main source of data collection. close-ended questions
will be included in the questionnaire and would be available to the respondents in the easiest
form available.
Choosing the right sampling technique in analyzing the research is very important. It is
basically an approach thorough which the primary data has collected for the article. In this
research, Probability sampling in which simple random sampling would be the basic core type
use to collect the data. Simple random sample is referring to as where from a large population,
every participant has equal chances to get selected. Moreover, the chances of getting biased in
the research becomes less. Since, this article research is based over the consumer behavior over
purchasing the product by the influence of digital media and specifically influencer marketing
choosing the people from the large group randomly would give better results.
Since, this research is being taken place only in Karachi. Therefore, the population group
would be considered as Pakistan and among that the sample size would be Karachi. However,
among them 200 random participants (customers of online purchase) would be choose to be the
According to Hwang & Fu, (2018), the data collection technique is one of the major
aspects of any research article. The major reason behind i.e., it specifies the way for the
researcher to go further in the study, test the hypothesis and review the results. Researchers may
use two ways to collect day primary and secondary. Primary is first-hand information collected
by interviews, questionnaires, etc. however, on the other hand, secondary data is being collected
by articles, web posts, etc. The method used in this study is secondary data and primary data
both, where secondary data being collected by articles, research materials, and web post. while
on the other hand Primary data would get collected with the sample size of 200 participants. The
researcher will use close-ended questions. Since, in this research the variables are being tested
and the main purpose to find out the major variable impact over the consumer behavior therefore,
regression analysis would be use to analyses the data. Moreover, since the collection method is
Questionnaire with close ended questions having 10 questions the tool that would be use for
Various ethical considerations are found associated with the following research study,
The consent of the participants volunteering in this study was free of consent. The
decision to be part of this study of every participant was their nobody was forced or
The privacy measures of the study were taken care of with all good. The
researcher had made sure that any privacy measure wouldn’t be breached during the
research.
Chapter 04
The respondents of this survey were taken from the Karachi, Pakistan. Moreover, the sample size
of this study was finalized at 201 respondents and below data is of the study conducted among
the participants.
Following are the frequency tables and associated graphs derived from the SPSS.
Table 1:
gender of study
Frequen Valid Cumulative
cy Percent Percent Percent
Valid male 91 45.3 45.3 45.3
femal 110 54.7 54.7 100.0
e
Total 201 100.0 100.0
Table 2:
Statistics
gender of study
N Valid 201
Missin 0
g
Mean 1.5473
Median 2.0000
Std. Deviation .49900
Variance .249
Range 1.00
Sum 311.00
Graph 1:
According to the above graph it is shown that the most the respondents of the study are female
Table 3:
age of the participants
Freque Valid Cumulative
ncy Percent Percent Percent
Valid Less than 77 38.3 38.3 38.3
21
21 to 30 124 61.7 61.7 100.0
Total 201 100.0 100.0
Table 4:
Statistics
age of the participants
N Valid 201 Graph 2:
Missin 0
g According to the
Mean 1.6169
above graph it is
Median 2.0000
Std. Deviation .48735
Variance .238
Range 1.00
Sum 325.00
shown that most of the respondents are from 21 to 30 age. Since, the most online shopping and
Table 5:
Profession of the participants
Valid Cumulative
Frequency Percent Percent Percent
Valid own 64 31.8 31.8 31.8
business
employee 68 33.8 33.8 65.7
student 69 34.3 34.3 100.0
Total 201 100.0 100.0
Table 6:
Statistics
profession of the
participants
N Valid 201
Missin 0
g
Mean 2.0249
Median 2.0000
Std. Deviation .81509
Variance .664
Range 2.00
Sum 407.00
Graph 3:
According to the table and graph it is shown that all the profession are almost equal. With own
business having 31.8% and employee 33.8% and students with 34.3%
Table 7:
education of the participants
Frequen Valid Cumulative
cy Percent Percent Percent
Valid graduate 98 48.8 48.8 48.8
undergraduate 71 35.3 35.3 84.1
Intermediate/A 32 15.9 15.9 100.0
level
Total 201 100.0 100.0
Table 8:
Statistics
education of the
participants
N Valid 201
Missin 0
g
Mean 1.6716
Median 2.0000
Std. Deviation .73596
Variance .542
Range 2.00
Sum 336.00
Graph 4:
There are 3 variables in our research purchase intention, trust (mediator) and influencer
(independent variable). The below are the reliability analysis of the variables in the
questionnaire.
Table 9
Reliability of
Purchase Intention
Statistics
Cronbach's N of
Alpha Items
.749 3
Since the dependent variable purchase intention has 3 items of questions in the survey.
According to the SPSS the reliability of the variable purchase intention is 0.749 which is greater
According to the researcher, the best value of reliability is greater or equal to 0.7 however, in the
consumer behavior perspective the value with greater or equal to 0.6 could be well considered.
Table 10:
Reliability
Statistics of Trust
variable
Cronbach's N of
Alpha Items
.675 3
In this study, Trust is performing as the mediator between the purchase intention and influencer.
According to the SPSS, the data which being collected on the variable of trust by the respondent
is 0.675 which is greater then 0.6. thus, the data of variable trust is reliable.
Table 11:
Reliability
influencer variable
Statistics
Cronbach's N of
Alpha Items
.840 3
In this study, influencer is being performing as the independent variable. According to the SPSS,
the data which being collected on the variable of trust by the respondent is 0.840 which is greater
Hair et al. (2011; 2014) state that while analyzing the inner consistency reliability, the
specific item must all be considered. As previously stated, the model's validity and reliability
were evaluated using the Vinzi et al., (2010) rule of thumb, which indicated that the external
loading of individual items should be 0.5 or larger, and the average variance extricated should be
greater than 0.5. According to Vinzi et al., (2010), all objects with an external loading greater
than 0.5 should be wiped one at a time, and those with lesser loading should be wiped one at a
time; this method is also recommended by for improving data quality (Hair et al., 2013).
4.4 Internal Consistency Reliability
The phrase "extent to which all items on a specific subscale are measuring the same notion"
refers to the "extent to which all items on a specific subscale are measuring the same concept"
(McCrae, Kurtz, Yamagata, & Terracciano, 2011). The Fornel and Larcker criterion states that
adequate esteem is 0.7, which should not exceed 0.7 for the threshold value of 0.7, and
acceptable esteem is at least 0.5. (1981). All of the components in this study's composite
reliability and AVE esteem are consistent with (Hair et al., 2014). According to the table below,
all of the variables appear to be quite trustworthy, with AVE values more than 0.50, indicating
that the estimation show is reliable for the proposed investigation. The Cronbach alpha was also
computed in this study to check the internal consistency of the data, according to George and
Mallery's (2003) rule of thumb: > 0.9- Excellent, 0.8- Excellent, 0.7- Acceptable. The AVE,
Cronbach alpha, and composite reliability ratings for all variables are listed in the table below.
4.5 EFA
Communalities
Initial Extraction
IM1 1.000 .813
IM2 1.000 .803
IM3 1.000 .774
TR1 1.000 .762
TR2 1.000 .810
TR3 1.000 .786
PI1 1.000 .808
PI2 1.000 .839
PI3 1.000 .787
Interpretation: Cumulative % is 79.789, which is more than 60%, so it indicates that there is
correlation between the statements. Factors are extracting at 70%.
Component Matrix(a)
Component
1 2 3
IM1 .532 .657 .313
IM2 .519 .668 .296
IM3 .539 .660 .219
TR1 .626 -.010 -.608
TR2 .600 -.048 -.668
TR3 .652 -.078 -.595
PI1 .621 -.501 .414
PI2 .607 -.549 .413
PI3 .605 -.533 .371
Component
1 2 3
IM1 .067 .898 .044
IM2 .044 .893 .049
IM3 .022 .871 .122
TR1 .073 .104 .863
TR2 .051 .041 .897
TR3 .137 .070 .873
PI1 .892 .076 .080
PI2 .913 .031 .075
PI3 .881 .027 .106
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a Rotation converged in 4 iterations.
Scree Plot
3
Eigenvalue
1 2 3 4 5 6 7 8 9
Component Number
Interpretation: Eigenvalue are on maximum loading till 1 therefore, we have the highest
slope or loading till point 2. This shows that point till 2 can be extracted as they have the highest
loading.
Cronbach's N of
Alpha Items
.765 9
Question design in research is measured by Cronbach’s Alpha that shows “Reliability” between
dependent and independent variables. The data of 200 respondents shows a strong Internal
Consistency as the “Reliability” is 0.765 which is more than 60%. Hence, the questionnaire is
reliable.
Discriminant validity is defined by Farrell and Rudd (2009) as "the degree to which a given
latent variable is distinct from other latent variables." The AVE values published by Fornell and
Larcker as criteria were used in this investigation to assess folding discriminant validity (1981).
To establish discriminant validity, the square root of AVE and the correlation between the latent
variables were used (Fornell and Larcker, 1981). To measure discriminant validity, Fornell and
Larcker (1981) propose using average variance recovered with a score of 0.50 or above. The
square root of AVE, according to Fornell and Larcker, should be greater than the value of latent
After determining the quality of the route model, the following stage was to examine the
hypotheses. The structural model was evaluated using the PLS-SEM (PLS algorithm and
bootstrapping) method (Chin, 2010). The predictive capacity of the structural model was initially
evaluated using the coefficient of determination (R2 values) of the endogenous construct and the
significance level of the route coefficients (Chin, 2010; Henseler et al., 2009). (2014) (Hair, Hult,
and colleagues). Table 4.6 shows that the R2 for each endogenous latent variable in this study is
Table 4.1:
Non-significant or displaying indications in the opposite direction of the expected do not support
hypotheses, but significant routes empirically demonstrate the claimed causal link, according to
Hair et al. (2013). This is how the route coefficients were generated:
4.8.2 Correlations
IM TR PI
IM Pearson Correlation 1 .160(*) .094
Sig. (2-tailed) .024 .187
N 200 200 200
TR Pearson Correlation .160(*) 1 .179(*)
Sig. (2-tailed) .024 .011
N 200 200 200
PI Pearson Correlation .094 .179(*) 1
Sig. (2-tailed) .187 .011
N 200 200 200
Firstly, the basic purpose of this study is to focus on examination of direct relationships with the
dependent variable (Purchase Intention) and secondly test the hypothesized relationships among
the constructs through structural model. In this study, two hypothesis which have direct
relationships with Purchase Intention (dependent variable) were tested all were proven to be
supported. Furthermore, table 4.2 explains the direct effect of every latent variable on the
dependent variable.
A positive and significant association between IM and PI (β = 0.22, t = 4.97) was found. Hence,
Hypothesis 2: Trust being the Mediator has a positive effect over Purchase Intention.
A positive and significant association between TR and PI (β = 0.19, t = 4.32) was found. Hence,
A positive and significant association between IM and TR (β = 0.20, t = 3.46) was found. Hence,
Table 4.3:
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