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Microsoft Duplicate OneDrive Folder Icons in File Explorer

The document provides troubleshooting steps to resolve an issue where the Microsoft OneDrive icon is visible twice in Windows Explorer. It describes four potential solutions: 1) Reset the OneDrive application, 2) Relink the OneDrive account, 3) Modify registry entries related to OneDrive namespaces, or 4) Temporarily log in with a local account instead of a domain account. The full document provides detailed instructions for implementing each solution.

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63 views9 pages

Microsoft Duplicate OneDrive Folder Icons in File Explorer

The document provides troubleshooting steps to resolve an issue where the Microsoft OneDrive icon is visible twice in Windows Explorer. It describes four potential solutions: 1) Reset the OneDrive application, 2) Relink the OneDrive account, 3) Modify registry entries related to OneDrive namespaces, or 4) Temporarily log in with a local account instead of a domain account. The full document provides detailed instructions for implementing each solution.

Uploaded by

hfgarcia1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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IT Service Management

Knowledge Based Article

Knowledge Title
Intended Audience: Electrolux IT

Author: Ekhanta Gogoi Revision: 1.0 Effective Date: 26-08-2019


Document History
Revision History
Revision Revision Date Summary of Changes Author
Number DD/MM/YY

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Approvals
This document requires following approvals:
Name Title
Roushan Kumar Consultant

Distribution
This document has been distributed to:
Name Description

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Table of Contents

1) Symptoms
2) Environment
3) Analysis
4) Resolution

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1. Executive Summary
Symptoms

Microsoft OneDrive icon visible in Windows explorer two times.

Environment

Microsoft Windows 10

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Analysis

User put files on either of the OneDrive, but it shows or replicated to another OneDrive also. Which means
OneDrive is same but showing twice.

Resolution

*All below mentioned options you required Administrator privileges or add user on local admin of the
system. Once activity done remove the user from local admin.

Before you begin, backup your local un-synced OneDrive data to a separate location.

1] Reset OneDrive

In order to Reset OneDrive on Windows 10 you can follow this:

Open the Run  box and type cmd “Run as Administrator” type the following and hit Enter

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Check if that fixes your issues.

2] Relink the OneDrive account

Right-click on the OneDrive icon in your system tray and select Settings from the context menu that you
get.

It will open a new mini-window where you need to navigate to a tab called Account.

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Select the option that says Unlink this PC.

It will open a pop-up window that will confirm if you really want to Unlink your OneDrive account on the
computer. Select Unlink account.

You can now run OneDrive again and relink your account to check if that makes any difference.

3] Use the Registry Editor

In the Start Menu, search for “Registry Editor.”

Select Registry Editor Desktop App and open by selecting “Open as Administrator.”

Once Registry Editor opens, navigate to the following key-

Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\
NameSpace

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Look out for the folders having folders named OneDrive and delete those OneDrive data DWORDs or
folders.

Alternatively, you can check this modification inside the Registry Editor.

Once Registry Editor opens, navigate to the following key-

Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\
NameSpace
Look out for the folders having folders named OneDrive and copy the names of folders that contain the
OneDrive folder.

Now navigate to the following location inside of the Registry Editor-

Computer\HKEY_CLASSES_ROOT\CLSID

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Look for the folder name that you just copied.

Inside that folder, there will be a DWORD named System.IsPinnedToNameSpaceTree and set its value
data to be 0.

Reboot your computer for the changes to take effect.

4] Switch to a local account and switch back

Login with local user name and password not domain user&password. Then reboot the system and login with
domain user and password.

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