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Resource Utilization Metrics

The document is a resource utilization metrics report that lists tickets handled by various associates for the customer Oasis Financial over a period of time. It includes details like ticket ID, title, hours worked, and date created for each ticket. The majority of tickets are related to issues like server outages, logon failures, monitoring alerts and security checks. The associates have spent a total of over 150 hours addressing these issues for the customer over the reported period.

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john
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© © All Rights Reserved
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Download as XLS, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
21 views

Resource Utilization Metrics

The document is a resource utilization metrics report that lists tickets handled by various associates for the customer Oasis Financial over a period of time. It includes details like ticket ID, title, hours worked, and date created for each ticket. The majority of tickets are related to issues like server outages, logon failures, monitoring alerts and security checks. The associates have spent a total of over 150 hours addressing these issues for the customer over the reported period.

Uploaded by

john
Copyright
© © All Rights Reserved
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Resource Utilization Metrics Report

Assoicate Customer Ticket ID Title Hours Work Created On


Ajeet Singh Oasis Financial OASIS-SR-025997Logon Script remains at this point. 01:00 01/10/2022
Ajeet Singh Oasis Financial OASIS-SR-028096login.oasisfinancial.com is down 00:30 03/10/2022
Ajeet Singh Oasis Financial OASIS-SR-028136AlienVault Alarm [FailedLogonNonexis01:00 03/11/2022
Ajeet Singh Oasis Financial OASIS-SR-028139New Contractor QA 02:00 03/11/2022
Ajeet Singh Oasis Financial OASIS-SR-028185Important notice: Azure Monitor alert 00:31 03/14/2022
Ajeet Singh Oasis Financial OASIS-SR-028193Time Server on OASISLEGAL 01:31 03/14/2022
Ajeet Singh Oasis Financial OASIS-IN-143078 Available memory 00:32 03/14/2022
Arka Sadhukhan Oasis Financial OASIS-IN-142886 Check_SSL_Cert_Expire 00:41 03/11/2022
Jagadeesh ThukkaOasis Financial OASIS-SR-027697sa-smuhammad & svc-adssp Profile R02:30 02/28/2022
Jagadeesh ThukkaOasis Financial OASIS-SR-028077Verification of failed logon 02:00 03/10/2022
Jagadeesh ThukkaOasis Financial OASIS-IN-143102 Available memory 00:30 03/14/2022
Krishna Muvvala Oasis Financial OASIS-SR-027978Oasis - KeyHealth RDSH report - Ma 02:00 03/08/2022
Krishna Muvvala Oasis Financial OASIS-SR-027979Oasis and KHM Daily Server Health R02:00 03/08/2022
Krishna Muvvala Oasis Financial OASIS-SR-028062 Feb - 2022 Phase-2 Windows Server03:00 03/10/2022
Krishna Muvvala Oasis Financial OASIS-SR-028157Important: An Azure Backup failure 01:45 03/12/2022
Mujeeb Sharief Oasis Financial OASIS-SR-026523MFA - Security 01:00 01/26/2022
Mujeeb Sharief Oasis Financial OASIS-SR-026924Failed logon attempt threshold 00:10 02/07/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027334Upgrade Active Fax Server Version 00:10 02/17/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027511Verification and setup of Oasis serve 00:10 02/22/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027636Check UPNs (Azure vs On-prem) 00:35 02/25/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027654Verification of application use 00:10 02/25/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027697sa-smuhammad & svc-adssp Profile R00:20 02/28/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027857Outage - ActiveFax - OLFACTFAX01 00:10 03/03/2022
Mujeeb Sharief Oasis Financial OASIS-SR-027887EMPLOYEE STATUS CHANGE: Alicia 00:10 03/04/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028015Clock/time is off from my computer 00:10 03/08/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028061RE: Defender for Cloud Apps: Suspic 00:10 03/09/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028077Verification of failed logon 00:10 03/10/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028096login.oasisfinancial.com is down 00:10 03/10/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028119Verification of disabled logon 00:10 03/11/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028126Verification of IRC communication. 00:10 03/11/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028136AlienVault Alarm [FailedLogonNonexis00:10 03/11/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028139New Contractor QA 00:12 03/11/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028140Azure Site Recovery Critical Notificati00:10 03/11/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028142Defender for Cloud Apps: New policy 00:12 03/11/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028158Important notice: Azure Monitor alert 00:22 03/12/2022
Mujeeb Sharief Oasis Financial OASIS-SR-028159Important notice: Azure Monitor alert 00:19 03/12/2022
Sainaren Neelam Oasis Financial OASIS-SR-026224Re: Internal Scan Vulnerability Asse 00:20 01/18/2022
Sainaren Neelam Oasis Financial OASIS-SR-026999Fortinet_Uninstall GPO not working. 00:10 02/08/2022
Sainaren Neelam Oasis Financial OASIS-SR-027654Verification of application use 00:15 02/25/2022
Sainaren Neelam Oasis Financial OASIS-SR-027832Please Pull the Oasislegal Passwor 00:15 03/03/2022
Sainaren Neelam Oasis Financial OASIS-SR-027840RE: Outlook Performance Issue 00:05 03/03/2022
Sainaren Neelam Oasis Financial OASIS-SR-027863RE: Outlook Freezes or Hangs 00:05 03/04/2022
Sainaren Neelam Oasis Financial OASIS-SR-027887EMPLOYEE STATUS CHANGE: Alicia 00:20 03/04/2022
Sainaren Neelam Oasis Financial OASIS-SR-028140Azure Site Recovery Critical Notificati00:30 03/11/2022
Sainaren Neelam Oasis Financial OASIS-SR-028160Important notice: Azure Monitor alert 00:11 03/12/2022
Sainaren Neelam Oasis Financial OASIS-SR-028165Important notice: Azure Monitor alert 01:10 03/13/2022
Sainaren Neelam Oasis Financial OASIS-SR-028185Important notice: Azure Monitor alert 00:05 03/14/2022
Sainaren Neelam Oasis Financial OASIS-SR-028208Important notice: Azure Monitor alert 00:25 03/14/2022
Sainaren Neelam Oasis Financial OASIS-SR-028213Important notice: Azure Monitor alert 00:11 03/15/2022
Sainaren Neelam Oasis Financial OASIS-IN-142596 Check_SSL_Cert_Expire 00:06 03/05/2022
Sainaren Neelam Oasis Financial OASIS-IN-142829 Available memory 00:06 03/10/2022
Sainaren Neelam Oasis Financial OASIS-IN-142886 Check_SSL_Cert_Expire 00:30 03/11/2022
Sainaren Neelam Oasis Financial OASIS-IN-142898 Event Logs 00:56 03/11/2022
Sainaren Neelam Oasis Financial OASIS-IN-142899 Available memory 00:11 03/11/2022
Sainaren Neelam Oasis Financial OASIS-IN-142905 Event Logs 00:21 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142949 Host DOWN 00:21 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142950 Host DOWN 00:11 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142951 Host DOWN 00:06 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142952 Host DOWN 00:20 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142953 Host DOWN 00:06 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142956 Free Disk Space 00:28 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-142959 Host DOWN 00:11 03/12/2022
Sainaren Neelam Oasis Financial OASIS-IN-143020 System information 00:06 03/13/2022
Sainaren Neelam Oasis Financial OASIS-IN-143055 Available memory 00:11 03/13/2022
Sainaren Neelam Oasis Financial OASIS-IN-143059 Host DOWN 00:31 03/14/2022
Sainaren Neelam Oasis Financial OASIS-IN-143060 Host DOWN 00:16 03/14/2022
Sainaren Neelam Oasis Financial OASIS-IN-143067 Service Object Was Modified 00:11 03/14/2022
Sainaren Neelam Oasis Financial OASIS-IN-143069 Service Object Was Modified 00:21 03/14/2022
Sainaren Neelam Oasis Financial OASIS-IN-143070 Service Object Was Modified 00:16 03/14/2022
Sainaren Neelam Oasis Financial OASIS-IN-143129 Free Disk Space 00:20 03/15/2022
Satheesh ChappidOasis Financial OASIS-SR-026523MFA - Security 01:05 01/26/2022
Satheesh ChappidOasis Financial OASIS-SR-027334Upgrade Active Fax Server Version 02:00 02/17/2022
Satheesh ChappidOasis Financial OASIS-SR-027511Verification and setup of Oasis serve 04:00 02/22/2022
Satheesh ChappidOasis Financial OASIS-SR-027857Outage - ActiveFax - OLFACTFAX01 06:00 03/03/2022
Satheesh ChappidOasis Financial OASIS-SR-027979Oasis and KHM Daily Server Health R01:30 03/08/2022
Satheesh ChappidOasis Financial OASIS-SR-028140Azure Site Recovery Critical Notificati00:40 03/11/2022
Vijaya Bhaskar NutOasis Financial OASIS-SR-027978Oasis - KeyHealth RDSH report - Ma 03:00 03/08/2022
Vijaya Bhaskar NutOasis Financial OASIS-IN-142952 Host DOWN 00:12 03/12/2022
Vijaya Bhaskar NutOasis Financial OASIS-IN-142959 Host DOWN 00:12 03/12/2022
Vijaya Bhaskar NutOasis Financial OASIS-IN-143129 Free Disk Space 00:00 03/15/2022
Updated On MAP Read
03/15/2022 NO
03/14/2022 NO
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03/15/2022 NO
03/14/2022 NO
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03/15/2022 NO
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03/14/2022 NO
03/14/2022 NO
03/15/2022 NO
03/15/2022 NO
03/14/2022 NO
03/14/2022 NO
03/15/2022 NO

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