The document is a resource utilization metrics report that lists tickets handled by various associates for the customer Oasis Financial over a period of time. It includes details like ticket ID, title, hours worked, and date created for each ticket. The majority of tickets are related to issues like server outages, logon failures, monitoring alerts and security checks. The associates have spent a total of over 150 hours addressing these issues for the customer over the reported period.
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Resource Utilization Metrics
The document is a resource utilization metrics report that lists tickets handled by various associates for the customer Oasis Financial over a period of time. It includes details like ticket ID, title, hours worked, and date created for each ticket. The majority of tickets are related to issues like server outages, logon failures, monitoring alerts and security checks. The associates have spent a total of over 150 hours addressing these issues for the customer over the reported period.