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Pankaj Implementation 6years

Pankaj Kumar Harit has over 6 years of experience managing learning management systems and online learning platforms. He is currently a Project Leader implementing the FutureSkills Prime platform. Previous roles include Assistant Manager overseeing the Blackboard Learn and Kaltura video systems, LMS Administrator for Amity University's Moodle system, and IT Consultant providing technical support for IGNOU's Google LMS and online events. He has skills in LMS administration, content management, and user support.

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128 views3 pages

Pankaj Implementation 6years

Pankaj Kumar Harit has over 6 years of experience managing learning management systems and online learning platforms. He is currently a Project Leader implementing the FutureSkills Prime platform. Previous roles include Assistant Manager overseeing the Blackboard Learn and Kaltura video systems, LMS Administrator for Amity University's Moodle system, and IT Consultant providing technical support for IGNOU's Google LMS and online events. He has skills in LMS administration, content management, and user support.

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Profile

Pankaj Kumar Harit


“Self-motivated and passionate SAAS based platform administration with
experience of 6 years+ in managing 1 lakh+ Students with success. Adept at
self-study and communicating professionally. Flexible, able to multi-task and
Contact can easily learnnew skills.”
Damodar Puri, Saharanpur
Experiences
Uttar Pradesh 247001
+91 9999234621 Project Leader (Contractual) Jun 2022 to Present
[email protected] CDAC Hyderabad, Working at Ministry of electronics.

https://www.linkedin.com/in/pa
 Leading the Implementation of FutureSkills Prime Platform (A joint initiative by
nkajkumarharit0691/
NASSCOM & MeitY “Ministry of Electronics and IT”).
 FSP Platform (Enhancement, Verification, New Feature suggestion, Security
Issues, Adding new institutions/linkages etc.)
Technical Skills  Data collection and Analysis.
 Handling and follow up of Technical Complaints.
 System Application  Responsible for working with the platform and solutions provider (Edcast) to
Administration ensure that the platform delivers as per plan. This would involve active
 Troubleshooting and support participation in the detailed design of the flows and metrics and subsequent
 Application maintenance operationalization of the same on the platform amongst others.
 Project Management  Responsible for overseeing new Partner Integrations on various instances of
 Incident Management
FutureSkills PRIME (B2C) with a focus on ensuring seamless on-boarding
 Application Monitoring
experience for FutureSkills Partners including QA/QC.
 Ticketing Support
 Web Services
Assistant Manager (LMS & IT) Jan 2022 to June 2022
 Content Management
(GUS India Pvt. Ltd.), Gurugram, Haryana

 Administer and manage the operational effectiveness of the SAAS Learning


Tools Management System (Blackboard Learn) and the video streaming systems
 LMS, LXP (Google course (Kaltura) in adherence to the Institution’s academic requirements, business rules
builder, Moodle, SAKAI), and processes (UPES and Pearl Academy).
MOOCs,WordPress,  Integration and Implementation of third party tools (Like Turnitin, MS Teams,
Blackboard Ultra Zoom) and services by LTI and REST API services.
 SCORM/AICC  User acceptance testing of extended features before final deployment at
 SSO, SAML Authentication production environment.
 Chatbot (Bot libre)  Provide Leaner support with ticking solutions system, also provide on-call
Development support in extended hours.
 Office 365 administration  Collaborating with service provider to improve the learning experience of the
 Linux, GCP, AWS end users also rectify the production’s bugs and issues with co-ordination to the
 Learner support with SAAS Team.
FreshDesk/ServiceNow/GLPI  Responsible for evaluation, pilot test, implementation of suitable emerging
technologies to support teaching and learning within the Institute.
 Provide management with information on the quality of the Vendor’s product
and services, as well as development of the project at each stage.
 Conduct regular workshops and hands-on training on Educational Technology
for Faculty and Staff.


LMS Administrator March 2021 to Jan 2022
(Amity University, Noida)

Work and responsibilities:

 Amigo (Moodle based) LMS administration, Content Management, defining


userroles, Building custom certification.
 Delegate Team Tasks and Clarify Responsibilities, Develop eLearning Courses.
 (Onboarding) Created new user accounts, configured, and merged classes for
allinstructors, and completed user trouble tickets in FreshDesk.
 Provide Support to the SMEs, Course Coordinator, and end users.
 Project tracking with Asana and provide resolution for the latest Issues.
 Archive and creation of courses and data migration from one portal to another
 Continues upgradation of Moodle Management system for refining the process.

IT Consultant (Contractual) Aug 2019 to March 2021


(Indira Gandhi National Open University (HQ), New Delhi)

Work and responsibilities:

 Management of (Google Learning Management System) LMS Courses,


updating course properties, creating course training content and enrolling user
via enrolment keys and/or batch processing.
 Create computer-based tutorial content for instructors, Management staff
andstudents.
 Offer web based technical support to students, instructors, and management staff.
 Develop training courses contents for instructors & faculty in
theMoodle/SWAYAM LMS.
 Instruct and train both web-based in-person and web-based
instructors,corporate management staff and students, utilizing the
following web technologies: Adobes connects, zoom and Teams.
 Responsible for updating training material content to meet system
andpolicies changes.
 Provide IT Support for web conferencing of IGNOU events Using
AdobeConnect.
 Live webcasting of different events at IGNOU channels (Gyan darshan
& Gyan Dhara).
 Testing of different admission site of IGNOU Samarth portal with
support of DU (Delhi University).
Programmer April 2016 to July 2019
(MPS Limited (Macmillan), Noida, Uttar Pradesh)

Work and responsibilities:

 Web Publishing of Books using XML, XHTML, XSD, DTD, HTML and CSS using
agile methodology.
 Develop creative, book designs as per client requirements.
 Taking initiative to start new projects and successfully accomplish them.
 Build and upgrading of coding structure for different platforms.
 Customization of books as per client needs.
 Running Tool for checking error before dispatch.
 Maintaining all the version of projects for future perspectives.
 Worked on e-LMS project (Engrade) and get appreciation by client.
 Integration of different e-LMS with client platform (Habitat & Bento, Mc-Graw
hill).

Education
 Graduated in Bachelor of Technology (2008-2012) from Uttar Pradesh Technical
University (Formally known as Gautambuddh Technical University), Lucknow, (Uttar
Pradesh).

Professional Skills
 Ability to work collaboratively in multi-disciplinary teams. Ability to coordinate
projects, including creating timelines and meeting deadlines.
 Proficiency in building and maintaining good working relationships with subject
matter experts and key stakeholders.
 Able to quickly learn new applications and tools.
 Detail-oriented with strong organizational skills.
 Ability to build relationships and establish trust, respect, competence and
confidence effectively and quickly.
 Quality focus: Takes work seriously and strives to always produce quality results.

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