Support Process Example

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Support process example

Abe Mabel | September 14, 2021

Development of
Urban Plan

Support case is
created and
assigned

During
standard
business
hours?

YES NO

Alerts are sent Alerts are sent


to to the on-call
the support technician to
team respond
to respond

Ticket is
Reminder is Is ticket reviewed based
NO YES
sent assigned? on priority
by support team

Ticket is closed
Was issue Support
and system
YES
resolved? team resolves
sends follow up
issues
email

NO

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