Jordan University of Science and Technology

Faculty of Computer & Information Technology

Computer Information Systems Department

CIS202 Communication Skills

Course Description
This course aims to introduce students to the field of communication through the study of life-enhancing communication
skills including listening attentively, managing conflict, interviewing successfully, interpreting media, sustaining healthy
relationships, working effectively in groups and communicating amid diversity.

Course Catalog
2 Credit hours (2 h lectures). This course focuses on verbal and nonverbal forms of communication: speaking, listening,
and writing. It provides students with the information and practice they need to communicate effectively whether at work
or at school.

Course Information
Course Title Communication skills
Course Number CIS 202
Prerequisites -
Course Website https://learn.ejust.org/first22/course/view.php?id=1106

Text Book(s)
Title Business Communication: Building Critical Skills
Author(s) Kitty Locker, Stephen Kaczmarek
Publisher McGraw-Hill Higher Education
Year 2015
Book Website http://highered.mcgraw-hill.com/sites/0073403156/student_view0/index.html
Edition 6th

Instructor Office Location E-mail Office Phone

Suzan Bdour A2-L3 [email protected]

Last update Oct.. 15, 2022

 Class Schedule & Room
Section Time Days Room Instructor

Office Hours
Instructor Days Time

Teaching Assistant(s)
Instructor Assistant

Prerequisites
Line Number Course Name Prerequisite Type
1742000 CIs200 Professional And Ethical Issues In Computing Pre./Con
.
Topics Covered
The schedule is subject to change depending upon the actual class dynamics and workflow during the semester
Topic Modules in Text Week No.
Business Communication, Management, and Success Modules 1 1+2
Adapting Your Message to Your Audience Modules 2 3+4
You-Attitude Modules 6 7
Positive Emphasis Modules 7 8
E-mail 9
Résumés Modules 27 10
Job Interviews Modules 29 12
Making Oral Presentations Modules 20 12
Effective PowerPoint Presentation 13
Listening Modules 17 14
Working and Writing in Teams Modules 18 15

Course Outcomes
Course Outcome
No. Outcome
Weight
Define the term Communication Skills in a practical sense, describing the
1 main components of effective communication, and 20%
describing
communication across cultures and team work [1D, 1E, 1F]
Describe how good communication skills can improve the in-class learning
2 process, demonstrate how to analyze and know your audiences, and using 10%
audience analysis to identify and choose reader benefits [1F]

Last update Oct.. 15, 2022

 Describe how to use Positive emphasis, to use You-attitude and looking at
3 10%
things from the reader?s point of view [1F, 1G]
4 Demonstrate how to write more effectively with e-mail [1G] 10%
Describe the good practices in writing resume, how good communication
5 10%
skills can help you get a good job. [1G]
6 Describes how best to prepare for successful job interviews. [1G] 10%
Demonstrate how to prepare a presentation, how to deliver presentation
effectively, how to interpret/read the audience?s body language.
7 10%
Demonstrate how to prepare your content and organize your document, the
importance of spelling, grammar, and punctuation in writing. [1F, 1G]
9 Describe how to listen and interact with the speaker effectively [1F] 10%
provides advice on making your experiences working and writing in teams
10 10%
fun and. productive.

Relationship to program outcomes (score out of 5)

A B C D E F G H I J K SO1 SO2 SO3 SO4 SO5 SO6
45 45 10

Evaluation
Assessment Tool Expected Due Date Weight
Midterm Exam TDL 30%
Activities (Assignments & Presentation ) TDL 20%
Final Exam TDL 50%

Teaching & Learning Methods

 This course relies on lectures as the primary delivery mechanism for the material. The lecturer will
guide the students through the material presented in this course in a total of (26) lectures. Downloading
and pre-reading chapter slides will enable the students to more actively engage the material and interact
during lectures.
 In addition to lectures, this course aims to enhance the following employability skills:
o Communication skills:
 Group discussions are allowed during each lecture to enable every student to interact and share
their knowledge of the course.
o Problem solving: for each chapter, there will be several activities with due dates; students are
encouraged to work together as teams
o Planning and organizing skills along with self-management skills:
 Students are expected to submit assignments as scheduled.
 They are expected to finish solving a quiz within a given time
o Learning: A sequence of written and practical assignments provides assessment opportunities for
students to gauge their progress and understanding and to expand their learning scope.
o Initiative: students will feel free to express their opinions and initiate any innovative solutions
running in their minds especially when they are related to the discussed topics.
 You are responsible for all material covered in class.
 If you have any concerns, please communicate them to the instructor in class, in office or by email.

Other Policies and Notes

Excellent attendance is expected. In accordance with university regulations, students missing more than
Attendance
20% of total classes are subject to failure. No excuses will be accepted. If you miss class, it is your
responsibility to find out about any announcements or assignments you may have missed. Attendance
will be recorded at the beginning or end of each class.
Assignments Students are expected to keep up with the material as it is presented and submit assignments on time.

Last update Oct.. 15, 2022

 All exams will be CLOSE-BOOK. The format for the exams is generally (but NOT always) as follows:
Exams problem-solving, multiple-choice, and short essay questions.
 Instructors appreciate people asking questions during lectures - it lets them know which concepts
you are having difficulty with. Any question student asks is an important question regardless how
he/she or others feels about it. Ask any question you think of directly or not directly pertinent to the
Participation lecture, instructors would be happy to entertain them during or/and at the end of the class.
 Ask and never think that you are wasting the class time or bothering the instructors. They have the
courage to tell you, in the best you can that will not heart your feelings, to stop, delay, or to check
with them during their office hours.
Makeup exam should not be given unless there is a valid excuse. Arrangements to take an exam at a time
Makeup Exams different than the one scheduled MUST be made prior to the scheduled exam time. In accordance with
university regulations, students should bring a valid excuse authenticated through valid channels in JUST.
Workload Average work-load student should expect to spend is 4 hours/week.
The assignments, exams, and any other activities need to be done individually or by groups. Copying of
another student's work or code, even if changes are subsequently made, is inappropriate, and such work
Code of Conduct or code will not be accepted. Cheating or copying from neighbor on exam is an illegal and unethical
activity and standard JUST policy will be applied. All graded assignments must be your own work (your
own words).

Last update Oct.. 15, 2022