MODULECommunication forWorkPurposes
MODULECommunication forWorkPurposes
2020-2021 1
DISTANCE EDUCATION COURSE GUIDE USING OBTL DESIGN v1
Course Instructor
FM Messenger
Phone No./s
Course Outcomes
Electronic Resume
Instructions:
to be hired and eventually be one of the company’s sought after employees. The cover
letter should observe formality, organization and substance.
2. Also, design and write a descriptive resumé that details your educational and
employment timeline qualifications and accomplishments.
3. Apply the concepts and significant insights you have gained in the course of learning
how to write cover letter and resumé in this class.
Rubric/Evaluation Tool
https://www.youtube.com/watch?v=kaH4xfodN3w
“Gertrude has returned to work at her toy company job after a week's vacation. She
heads to her office and cringes when she turns on her computer with her email inbox
showing four hundred messages waiting for her reply as well as a bunch of voicemails.
Gertrude sighs and realizes there's no escape from workplace communication.
Workplace communication is the transmitting of information between one person or
group and another person or group in an organization. It can include emails, text
messages, voicemails, notes, etc. Workplace communication is vital to an
organization's ability to be productive and operate smoothly. Number one, workplace
communication improves worker productivity. Research has shown that effective lateral
and workgroup communication leads to an improvement in overall company
performance. It has also been discovered that employees who were graded as highest
in production had received the most effective communication from their superiors. For
example, Gertrude works in engineering and her prototypes of toys receive accolades.
She is an effective communicator about her designs and how they will be played with in
real life by kids. In addition, she receives specific guidance from her superiors allowing
her to create designs quickly and efficiently. Number two, workplace communication can
increase employee job satisfaction. Employees feel empowered if they are able to have
upward communication. This type of communication happens when information flows
upward in an organization and usually consists of feedback. If bosses or managers are
able to listen to employees and respond, this leads to an increase in employee job
satisfaction. In addition, employees are also happy if there is intense downward
communication which is information flowing down from superiors or managers to direct
reports.
Gertrude recently sent an email to her boss recommending that her department
upgrade its design software. Her upward communication feedback was not just
acknowledged but also acted upon resulting in a very happy design team. Number
three, workplace communication can also have a positive effect on absenteeism and
turnover rates. Communication flow is very important to workers who are receiving
truthful and updated information from superiors. They also want to have the ability to
share ideas, thoughts and concerns within the company. Studies have shown that even
after a layoff, companies that have excellent communication are able to retain the
surviving employees. Gertrude did survive a corporate merger and was very concerned
about her future with the company. Her immediate managers communicated right away
that she was a huge value to the organization and would be getting a promotion within
the year. This ultimately provided Gertrude with a reason to fully commit to a new
organizational structure.
Companies need to listen to worker feedback and take action when needed. This will
result in a company with excellent productivity and employee satisfaction.
https://www.youtube.com/watch?v=-N4OU-2tOQ0
Now, within group communication, there are various roles that individuals tend to play.
As you know we each have different personalities with varying levels certain essential.
There are two main categories of roles that often surface and group communication.
The first of these roles are task roles and the second are maintenance roles. Now task
roles seek to get the job done while maintenance roles focus on the emotional or
relational tone in the group. Based on what you already know about personality styles
can you guess which types of personalities are drawn to the task roles in a group
communication setting?
What about maintenance roles? If you guess, the analyticals and drivers are probably
drawn to task roles within a group. You're probably right and the amiables and
expressives tend to focus more on relationships within the room. You're probably right
there too but within these task roles and maintenance roles, there are very specific
niches, that are often filled by group members in a group communication setting. Try to
determine which personality style may be drawn to each. Now as I said, task roles
within a group are filled by those who want to get the job done but how do people seek
to do this. Well one task role is the initiator or expediter. This person often suggests
new ideas, goals, solutions or approaches. Oftentimes these individuals are the most
creative or energetic. Another task role is information givers and seekers. Now these
people provide a foundation for discussion by the information they both provide and
seek throughout the process of a group discussion. The final task role you need to know
about is the critic or analyzer. These individuals look at the good and bad points that are
brought up and often look at how the whole picture fits together. Critics and analyzers
are often seen by personality styles who are opposite from them to kind of be the
Debbie downers of the group but the roles are still very vital to arriving at a final solution
as long as the group success is ultimately the critics’ goal.
Just as there are three main task roles there are also three main maintenance roles and
groups. Each focuses on the emotional tone and relationships within the group in
different ways. The first of these maintenance roles is the encourager. This person as
you may guess praise and or comments on contributions to and achievements of the
group. The encourager finds it very important to maintain a positive environment in a
group communication setting. The second maintenance role is the harmonizer or
compromiser. This person helps resolve conflict or settle arguments or arrive at
compromises that get the group closer to their goal. The third maintenance role is the
regulator. This individual reminds the participants of the agenda or topic at hand and
gives others in the group a chance to speak although not every group communication
setting has each of these rules present within the group. Notice when they do appear in
group communication activities that we do in class, notice as well whether you tend to
fill a task role or maintenance role when communicating within a group and the ways in
which your role kind of fits your personality. Group communication is the reality of your
world. Well you may not realize that your future will involve strong communication skills
within a group whether that group meets in person or through the use of technology.
The truth is, the world is changing and the independent work of your parents’
educational experience and career has given way to a highly collaborative information
sharing communication driven landscape that will require more of you than just getting
along in a group. It will require a view that you are skilled in speaking others personality
languages while solving problems creatively and collaboratively in innovative ways. Are
you up for the challenge? Then learn positive and persuasive ways to function in a
group now in this world of globalization. It will impact your future.
Instructions. With the three primary features of group communication in mind, consider
which of the following is true or is not true. Write the answer, GROUP
COMMUNICATION if the scenario below manifests the feature/ characteristic of a
Group Communication or NOT GROUP COMMUNICATION if otherwise.
10. A small group of public school teachers hearing about the postponement of class
opening
Video #1
https://www.youtube.com/watch?v=Uo0KjdDJr1c
Speaker 1: Amy it says you are trained in technology, that's very good. Are you adept at Excel?
Speaker 2: No
Speaker 1: PowerPoint
Speaker 2: no?
Speaker 1: Publisher?
Speaker 2: not really
Speaker 1: Exactly in what area of technology are you proficient?
Speaker 2: Snapchat Pinterest Instagram vine, Twitter you know the big ones
Speaker 1: I'm surprised you didn't say Facebook
Speaker 2: That's for old people like my parents
Speaker 1: Well Amy when you're working for me you have to have those kind of research skills because
I'll send you things for you to comb through and get the answers and send them to me so for that you've
got to be really good at technology.
Speaker 2: For stuff like that no problem I'll just ask Siri you know just how Siri you know Siri told me this
and find me that, we're all good getting you the answers
Speaker 1: tell Siri I want you ready to go at 8:00 sharp each and every morning
Speaker 2: I don't understand
Speaker 1: What don't you understand?
Speaker 2: What you just said
Speaker 1: you don't understand be ready to go
Speaker 2: no you said 8:00 right
Speaker 1: yes
Speaker 2: 8:00 like in the morning 8:00
Speaker 1: Yes in the morning
Speaker 2: yeah that kind of doesn't work for me, who gets up at 8:00?
Speaker 1: I do
Speaker 2: I Skype with my French boyfriend in Paris until like 3:00 in the morning I don't even get to
Starbucks until like10:00 where I order my grande chai tea, latte three pumps skim milk light water, 2%
foam extra hot but not too hot so if it's okay I work best in the morning at 10:45
Video #2
https://www.youtube.com/watch?v=oIaodZ9eHIE
Video Transcript
Speaker 1: Sending totals to central but instead holds totals in ancillary making me late in my deadline
can you please make it sending to central and if so how might one do this
Speaker 2: central and ancillary I don't understand those words could you please explaint hem to me let's
start with Centro what does the Centro
Speaker 2: The centro, it is where the totals go, it's sending the summation for analyzing the final outputs
of the data profile
Speaker 1: okay I have a suggestion, may I have permission to look at your computer desktop via shared
Network
Speaker 1: Yes
Speaker 2: Oh, it must be a beautiful country, ok now I'm looking at your desktop, centro ok now I
understand here we call this enter the primary data cache primary data cache ok. In our knowledge
base you'll find instructions on the central or primary data cache. I'll send you that link and you let me
know when you get it ok. What are the languages do you speak?
Speaker 2 : five, oh my goodness that's impressive. I do hope to speak another language someday. did
you receive the link
*End of Transcript
Video # 3
https://www.youtube.com/watch?v=EfkrxqPk1-Y
Speaker 1: We are our purposely scheduling our meetings to the best of our ability
to have the community sounding board ahead of the work group meetings so that we can
share the feedback received. And then having the technical work group and funding and
governance work group. Those meetings are falling tomorrow. So as we walk, bless you, as
we walk through the agenda today we will at certain points describe where we will discuss
items in more details with those work groups and how they interconnect with our process with
you and how we solicit your feedback as well. So, as part of that kinda similar theme in our
agendas, we want to start with an update or briefing of the community sounding board that
occurred last night and Ray will do that for us. And then part of that agenda topic will be some
recreational use questions that we'd like to bring forward and ask of all of youas well, (faintly
speaking). So with that I'll turn it over to Ray.
Speaker 2: Hi everyone, so yes we had our second CSB meeting last night from six to almost nine. We
finished early by a couple of minutes. The two primary agenda items. The first was just an update
on the project status, particularly update on some of the work mythologies that are or analyses (faintly
speaking) I should say. We had quite a few questions about those, probably more questions than we had
time for, at least for some folks in the group. But had some good discussion around that. And then the
majority of the meeting was spent in small group discussions around what people, how they would use
the space, how you, they've used it in the past, how they use it now, how they would use it if it remained a
lake but where you could access the water again, and how they would use the space if it were converted
into an estuary or hybrid. So we had three groups of about eight in each group and went through each of
those three questions and then reported back. Lots of great discussion. Lots of opinions, lots of
opportunities to do what a sounding board does…..
Video 2
Video 3
A. Business Letter
September 6, 2017
For many years, the different colleges/ units in the university have integrated community service
in their semestral/ yearly calendar of activities through the Institutional Community Extension
Program (ICEP). This coming September 15, 2017 (Lasallian Week), the College of Arts &
Sciences in collaboration with the Languages Department, is going to have a Mangrove Planting
in San Enrique. May we request your approval to excuse the Liceo faculty members who will
participate in this community service as part of their Lasallian contribution.
Attached is the copy of faculty attendance sheet that reflects the names of faculty who signed up
for this activity. Thank you very much for you time.
Truly yours,
Noted by:
______________________________________________________________________
______________________________________________________________________
I am writing this letter to apply as an English teacher in your school. I am a licensed teaching
professional and a graduate of University of St. La Salle with a Bachelor of Science degree in
Secondary Education major in English. Currently, I am taking up my masteral degree in the same
school. (intention and position qualification)
My undergraduate and graduate school education equipped me with the necessary knowledge
and skills a good and effective 21st century teacher must possess. I am also exposed to different
classroom situations since I have taught in different schools. My teaching experiences has
prepared me to handle different types of learners with different needs. I have practised teaching
outside the country which helped me gain a wider perspective of teaching. (qualification and
experience)
Thank you for taking the time to read my letter. Enclosed with this letter is my resume and other
pertinent documents. I can be reached anytime via email at [email protected] or my
cell phone number, 09164067014. (attachment, email, contact number)
I would welcome an interview and hope to hear from you at your earliest convenience.
Sincerely,
(provide signature)
Name
Current home address
Telephone number
Date
Include a date as you would do with any business letter.
Salutation
Choose the appropriate way to address the contact person.
For example:
a classified advertisement
an unsolicited mailing
the Internet
personal referrals
Middle Paragraph
This paragraph gives a summary of your background and critical skills (hard skills) that make
you qualified for the position.
E. Resume
SKILLS
Can create learning experiences and learning materials aligned to the day’s lesson
Can come up with fun and engaging activities appropriate to the learning styles
and grade level of students
Can handle different types of students
EDUCATION
USLS- College of Arts and Sciences Handles SHS and college classes, prepares
Part-time English Teacher learning materials, checks students' works,
2016- present solves grades, manages classroom behavior
BACOLOD TAY TUNG HIGH SCHOOL Handled Grade 11 and 12 research classes,
English teacher prepared learning materials, checked
2017 - 2018 students’outputs, solved grades, managed class
behavior
OTHERS
Can work well with others
Can cope well under pressure
Can train students in various literary competitions
Can fluently speak in English, Filipino and Hiligaynon
REFERENCES
SAMPLE RESUME B
SUMMARY
Honors graduate of Secondary Education degree program and a licensed professional
teacher seeking for a position in English Department.
Can produce ways of creative classroom activities using different teaching strategies while
catering the learning of students in the class with good classroom management.
BASIC INFORMATION
Sex: Female
Religion: Roman Catholic Christian
Languages (Fluent): Filipino, Hiligaynon, English
Other Languages: Korean (Writing and Conversational)
Nationality: Filipino
Civil Status: Single
HIGHLIGHTS
Created various lesson plans
Formulated five-week English Syllabus
Made a 1 Unit Curriculum Plan for English
Outcomes-Based Education Familiarity
Project Binhi Conceptual Team
MS Office Proficient
Produced Intel unit Planning for a literature topic.
TEACHING EXPERIENCE
Part-time Faculty (June 13, 2016 - October 31, 2016; June 19, 2017 - )
Liceo De La Salle – Senior High School
English for Academic and Professional Purposes
Creative Writing
21st Century Literature from the Philippines and the World
Oral Communication
Creative Nonfiction
Media and Information Literacy
Reading and Writing
Part-time Instructor (June 28, 2016 – August 26, 2016; June 2017 -
)
Language Learning Program – University of St. La Salle
Speaking, Reading, Listening, Writing Skills (One-on-One Class)
Interaction and Communication for ESL (Group Class)
Intern/Practice Teacher
Luis Hervias National High School (November 10, 2015-February 17,2016)
Conducts daily classes and discussions with different grade levels and
sections
Accomplished classroom bulletin board for the School’s yearly evaluation
Filling up school forms such as Form 137 and Attendance
Adviser for students’ performance in English Culmination (Declamation,
Poetry Interpretation, etc.) and organizer of an English culminating activity.
Field Study Student
Luis Hervias National High School (June 2015 – October 2015; June 2013 – October 2013)
University of St. La Salle - Bacolod Integrated School (November 2013 – February 2014)
EDUCATION
MOOC Camp
The United States Department of State (provided by Boston University in partnership
with edX)
(March 30,2016 – May 11, 2016)
“The Art of Poetry” class
TRAINING/WORKSHOP/SEMINARS
Lasallianization Program (2015-2016)
A forum for Teachers by Ramon Magsaysay Awardee Randy Jalasan (October
2014)
Stress Management Seminar (September 2014)
Poetry Workshop (February 2014)
Theater Workshop (January 2014)
CO-CURRICULAR ACTIVITIES
Workshop trainer (Mytholandia 2014-2015)
Academics Committee (ASSET-English Majors 2014-2015)
Conceptual Head (Project Binhi 2014-2015)
REFERENCES
Ms. Eda Mae B. Arcilla, MAEd
Department Chair, Languages Department
College of Arts and Sciences
University of St. La Salle – Bacolod
09499771752
Written What is theWhat is/are the How is it Who could be Write about
Communication content communicative structured/ the intended the
Sample about? purpose/s of the formatted? audience of such significant
written communication? insights that
communication? Name its you have
important gained from
elements/
this sample.
components.
B. Application
Letter/ Cover
Letter
C. Resume