Echnical Ulletin: Important Information About Normal/Smart Panel Firmware Updates

Technical Bulletin PAGE: 1/2
Reissued: 09-Mar-17
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197002d
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: browser Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2
Important Information about Normal/Smart Panel Firmware Updates

 When updating machine firmware, make sure NOT to install Smart Panel supported
firmware on a machine with a normal operation panel (and vice-versa). If you do, the
machine may not function as designed and product warranty may not apply.
 To avoid this, when updating the firmware, make sure that the numbers next to "NEW" and
"ROM" are the same on the operation panel.
 If you install the wrong firmware, repeat the update procedure and check the numbers
mentioned above.
This RTB has been issued to announce the firmware release information for the browser.
Version Program No. Effective Date Availability of RFU

1.06.00 D3A75754F March 2017 production Available
1.05.00 D3A75754E September 2015 production Available
1.04.00 D3A75754D April 2015 production Available
1.03.00 D3A75754C October 2014 production Available
1.02.00 D3A75754B 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected

1.06.00 Other Changes:
- Support for TLS 1.0, TLS 1.1, and TLS 1.2.
Symptom corrected:
- When a certain page is loaded or printed, an SC899 might occur.
1.05.00 Symptom corrected:
- Keyboard response is slow when using the Web Scanner application.
- SC899 may occur when performing Java Script functions.
1.04.00 Version number changed for version management purposes (No program changes
made).
1.03.00 Symptom corrected
SC899 may occur when performing continuous scanning.
1.02.00 1st Mass production
Reissued: 09-Mar-17
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197002d
Reissued: 01-Sep-15
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197003c
RTB Reissue
Subject: Firmware Release Note: Extended JS Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

mentioned above.
This RTB has been issued to announce the firmware release information for the Extended JS.

1.03.00 D3A75755E September 2015 production Not Available
1.02.00 D3A75755D April 2015 production Not Available
1.01.00 D3A75755C October 2014 production Not Available
1.00.00 D3A75755B 1st Mass production Not Available

- The machine may initiate scanning without an original in the DF or placed on
the exposure glass after a DF jam is cleared.
1.02.00 Additional Function:
- Banner "Connecting" will be shown during web page loading.
- Metadata has been added to Http Header.
- Avoidance of waiting browser startup when logging out.
- Abolition of clearing cache implicitly.
- SP mode to control "Add metadata to Http Header or not", "Avoid waiting browser
startup or not" and "Abolition of clearing cache implicitly or not".
Minor changes were applied for the Japan domestic model only.
Reissued: 30-Mar-17
RTB Reissue
Subject: Firmware Release Note: GWFCU3.8-7(WW) Prepared by: R. Tsurumi

mentioned above.
This RTB has been issued to announce the firmware release information for the GWFCU3.8-7
(WW).

04.00.00 D2025559E February 2017 production Available
03.00.00 D2025559D October 2016 production Available
02.00.00 D2025559C April 2015 production Available
01.00.00 D2025559B 1st Mass production Available

- Communication error (code: 00-20/22) occurs, if the device is run on V.17
modulation and receives a fax containing many pages.
- If [Store and Print] is enabled and a document is deleted from GlobalScan, the
FAX function becomes inoperable.
- Message "FAX jobs will be full soon" may appear after continuously using the
Remote FAX.
If continuously used in this condition, message "FAX jobs are full" appears
and Remote FAX function becomes disabled.
- SC899/990/991 occurs after the machine recovers from Energy Saver Mode.
03.00.00 Support for ErP Lot 6 compliance.
File reception (printout) error when receiving from specific senders.
Fax reception error when using installed G3 interface unit.
Reissued: 30-Mar-17
Reissued: 27-Jan-17
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197005f
RTB Reissue
Subject: Firmware Release Note: NetworkDocBox Prepared by: R. Tsurumi

mentioned above.
This RTB has been issued to announce the firmware release information for the NetworkDocBox.

1.08 D2025565L February 2017 production Available
1.07 D2025565K October 2016 production Available
1.06 D2025565J June 2015 production Available
1.05 D2025565H March 2015 production Available
1.04 D2025565G December 2014 production Available
1.03 D2025565F October 2014 production Available
1.02 D2025565E 1st Mass production Available

1.08 Symptom corrected:
- If a device management tool, such as Device Manager NX, is used, an SC899
error might occur when an IC card is used to log in.
1.07 Symptoms corrected:
1. When attempting to log in to a device management service, such as DeskTopBinder,
with a specific user account, a guest account might be used instead.
2. An SC899 error might occur when Device Manager NX Accounting frequently
requests a device log collection.
3. When attempting to back up the address book from Device Manager NX, the backup
will fail and printer, copy, scan, and fax jobs cannot be conducted.
4. If the device is turned on or is accessed from an application, the guest user
authentication logs remain as access logs.
Other changes:
Reissued: 27-Jan-17
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197005f
- Support for user code authentication in applications that use Web Browser NX.
- If a user logs in to a device via Basic Authentication just after the device is started up,
the Smart Operation Panel application may not work as expected.
- Pressing the copy program button may cause the operation panel to become inactive
for 30 sec followed by SC997.
1.05 Other changes:
Changes were applied for the domestic (Japan) model only.
1.04 Other Change:
- Supported RICOH SmartSDK v1.04.
- SC997 will occur if a user logs in to an MFP via an SDK application when the device
management software is collecting the Volume Use Counter.
1.02 1st Mass production
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197006
Subject: Firmware Release Note: Option Netware Prepared by: T. Hirakawa


mentioned above.
This RTB has been issued to announce the firmware release information for the Option Netware.

14.25 D3A75760A 1st Mass production Available

Reissued: 07-Dec-15
Model: Cor-C1 / Cor-C1_SOP Date: 05-Sep-14 No.: RD197008a
RTB Reissue
Subject: Firmware Release Note: PDF Prepared by: T. Tachibana

mentioned above.
This RTB has been issued to announce the firmware release information for the PDF.

1.03 D3A75733C January 2016 production Not Available
1.02 D3A75733B 1st Mass production Available

1.03 Other changes:
Supported the following finisher:
- Booklet Finisher SR3220
- Booklet Finisher SR3240
- Finisher SR3230
Note that this f/w must be used in combination with printer f/w v.1.05 or later.
Reissued: 16-Apr-15
RTB Reissue
Subject: Firmware Release Note: PowerSaving Sys Prepared by: T. Hirakawa

mentioned above.
This RTB has been issued to announce the firmware release information for the PowerSaving Sys.

F.23 D2025554D April 2015 production Available
F.22 D2025554C 1st Mass production Available

F.23 Symptom Corrected:
SC672-11 (Controller start up error) may occur.
F.22 1st Mass production
Reissued: 26-Jan-17
RTB Reissue
Subject: Firmware Release Note: RPCS Prepared by: T. Hirakawa

mentioned above.
This RTB has been issued to announce the firmware release information for the RPCS.

3.16.8 D3A75703C February 2017 production Available
3.16.7 D3A75703B 1st Mass production Available

- When “Unauthorized Copy Prevention Printing: Printer” is enabled, an error
might occur, causing the job to be cancelled. (GFPR#RA14120002)
Reissued: 21-Sep-16
Model: Cor-C1_SOP Date: 05-Sep-14 No.: RD197020c
RTB Reissue
Subject: Firmware Release Note: Web Uapl Prepared by: R. Tsurumi

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Uapl.

2.03 D2015561D October 2016 production Available
2.02 D2015561C July 2015 production Available
2.01 D2015561B October 2014 production Available
2.00 D2015561A 1st Mass production Available

- Web Image Monitor might time out if the device is turned on and goes in and
out of Energy Saver Mode 100 times before it is turned off.
- When rebooting the device after the firmware has been updated, an application that
is used for displaying, printing, deleting, or receiving a document on the Document
Server might be unresponsive.
- Although the fax function is installed in the device, "Fax Received File" might not be
displayed in the "Print Job/Stored File" menu in Web Image Monitor.
Model: Cor-C1 Date: 05-Sep-14 No.: RD197022
Subject: Firmware Release Note: aics Prepared by: T. Hirakawa


mentioned above.
This RTB has been issued to announce the firmware release information for the aics.

01.00.00 D3A75759A 1st Mass production Available

Subject: Firmware Release Note: animation Prepared by: T. Hirakawa


mentioned above.
This RTB has been issued to announce the firmware release information for the animation.

29.00 D2025562C 1st Mass production Available

Reissued: 22-Feb-16
Model: Cor-C1/Cor-C1_SOP/GR-C2_SOP/Lef-C1 Date: 05-Sep-14 No.: RD197027b
RTB Reissue
Subject: Firmware Release Note: Data Erase Onb Prepared by: T. Tachibana

mentioned above.
This RTB has been issued to announce the firmware release information for the Data Erase Onb.

1.00 D2025556 1st Mass production Available

Reissued: 05-Jan-17
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 12-Aug-13 No.: RD147044d
Cor-C1_SOP/OR-C2_SOP/Z-C2_SOP
RTB Reissue
The items in bold italics have been added.
Subject: Firmware Release Note: CSPF Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the CSPF.

1.08.6 D1501456E_forEDC November 2016 production Not Available
1.08.3 D1501456D_forEDC December 2013 production Not Available
1.08.2 D1501456C_forEDC June 2013 production Not Available
1.07.1 D1501456B 1st Mass production Not Available

1.08.6 Other changes:
Applications for the smart operation panel can be installed, un-installed, and
updated using Remote tools such as DMNX.
The Copy icon appears later than expected when the Screen Start-up Mode is set to
"Quick."
1.08.2 Other change:
Support to local cloud service (JPN model only)
Reissued: 14-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Aug-13 No.: RD147150g
RTB Reissue
Subject: Firmware Release Note: CheetahSystem Prepared by: E. Hinata
Important Information about Normal/Smart Panel Firmware

Updates
 To avoid this, when updating the firmware, make sure that the numbers next to "NEW"
and "ROM" are the same on the operation panel.
mentioned above.
This RTB has been issued to announce the firmware release information for the CheetahSystem.
For USA/Europe/Asia model

1.51 D1501442K February 2017 production Not Available
1.50 D1501442J October 2016 production Not Available
1.49 D1501442H August 2016 production Not Available
1.48 D1501442G July 2016 production Not Available
1.47 D1501442F April 2016 production Not Available
1.46 D1501442E March 2016 production Not Available
1.45 D1501442D January 2016 production Not Available
1.44 D1501442C November 2015 production Not Available
1.43 D1501442B October 2015 production Not Available
1.42 D1501442A October 2015 production Not Available
1.41 D1501442 October 2015 production Not Available
1.40 D1501440Z June 2015 production Not Available
1.39 D1501440Y May 2015 production Not Available
1.38 D1501440X March 2015 production Not Available
1.37 D1501440W December 2014 production Not Available
1.35 D1501440T October 2014 production Not Available
1.34 D1501440S September 2014 production Not Available
1.33 D1501440R August 2014 production Not Available
1.32 D1501440Q June 2014 production Not Available
1.30 D1501440P April 2014 production Not Available
Reissued: 14-Mar-17
1.29 D1501440N March 2014 production Not Available
1.28 D1501440M January 2014 production Not Available
1.25 D1501440L December 2013 production Not Available
1.24 D1501440K December 2013 production Not Available
1.22 D1501440J November 2013 production Not Available
1.20 D1501440G October 2013 production Not Available
1.19 D1501440F August 2013 production Not Available
1.17 D1501440E 1st Mass production Not Available
For China/Taiwan model

1.51 D1501459K February 2017 production Not Available
1.50 D1501459J October 2016 production Not Available
1.49 D1501459H August 2016 production Not Available
1.48 D1501459G July 2016 production Not Available
1.47 D1501459F April 2016 production Not Available
1.46 D1501459E March 2016 production Not Available
1.45 D1501459D January 2016 production Not Available
1.44 D1501459C November 2015 production Not Available
1.43 D1501459B October 2015 production Not Available
1.42 D1501459A October 2015 production Not Available
1.41 D1501459 October 2015 production Not Available
1.40 D1501457Z June 2015 production Not Available
1.39 D1501457Y May 2015 production Not Available
1.38 D1501457X March 2015 production Not Available
1.37 D1501457W December 2014 production Not Available
1.35 D1501457T October 2014 production Not Available
1.34 D1501457S September 2014 production Not Available
1.33 D1501457R August 2014 production Not Available
1.32 D1501457Q June 2014 production Not Available
1.30 D1501457P April 2014 production Not Available
1.29 D1501457N March 2014 production Not Available
1.28 D1501457M January 2014 production Not Available
1.25 D1501457L December 2013 production Not Available
1.24 D1501457K December 2013 production Not Available
1.22 D1501457J November 2013 production Not Available
1.21 D1501457H October 2013 production Not Available
1.20 D1501457G October 2013 production Not Available
1.19 D1501457F August 2013 production Not Available
1.17 D1501457E 1st Mass production Not Available
For USA/Europe/Asia model

Reissued: 14-Mar-17
1. Configured settings in Quick Scanner might unexpectedly return to their factory
defaults.
2. The "Start" button in Quick Scanner might unexpectedly be disabled.
Other changes:
Affected models: MP C2003/2503 Smart Operation panel models only
3. The banner message that appears when a tray ascend/descend error occurs was
changed to indicate the tray.
For this release to take effect, make sure to update animation v.14.00 (D1765564D)
or later as a set.
- Applications may disappear from the home screen, if logged on to a machine set with the
custom authentication.
- The screen may suddenly black out while using the operation panel.
Other changes:
Applications for the smart operation panel can be installed, un-installed, and updated using
Remote tools such as DMNX.
- Operation panel does not start up, if the machine was left unused for an extended period
in energy saver mode.
- Keys on the preview screen become unresponsive, if repeatedly logged in to and logged
out of the screen on the simple scanner application.
- If an address of a user registered with an authentication without a fax address is
selected in the simple FAX application, the selection cannot be canceled.
- Cannot scroll the address list in the simple FAX application depending on the number of
the addresses contained in the list.
- The operation panel may stall with the message "Please wait" displayed, if a non-legacy
(classic) application is used for an extended period.
- The operation panel may stall with the message "Processing" displayed, if attempted to
start up the on-demand print application.
- Through the Stagefright vulnerability (CVE-2015-1538), a malicious attack can be
conducted when an infected video file on a USB memory drive, an SD card, or a
website is played.
- Copy/Scanner/Fax show the state of jobs as being conducted immediately after the
device is rebooted.
- Webpages might not be displayed properly in the web browser when connected to a
proxy server.
- Operation panel stalls at the log in screen.
Others:
Security of user information was enhanced in the process of obtaining Smart Operation
Panel logs.
The Cheetah operation panel may falsely detect a multi-touch.
1.46 Error Correction:
Reissued: 14-Mar-17
When a client device is connected to the Smart Operation Panel via Wi-Fi Direct, corporate
LAN environments connected via the network interface of the MFP can be accessed if the
following settings are configured:
- Wi-Fi Direct: Set to "Enable" (default: Disable)
- Port Forwarding: Set to "Enable" (default: Enable)
- Interface Settings: Set to "Machine Network" (default: Machine Network)
Please note that the Wi-Fi Direct setting is set to "Enable" when using the RICOH Smart
Device Connector.
- Login screen appears even if "Home Key Customization: Login Setting (SP5-074-002)"is
set to "1(OFF)."
Important: To apply this change, in addition to this firmware, you also need to update
System/Copy firmware to the following version or later.
MP C2003/C2503 : 2.15(D1765550T)
MP C3003/C3503 : 3.15(D1465575B)
MP C4503/C5503/C6003 : 3.16(D1485553C)
- Some touch panel coordinates are shifted.
Operation panel may stall, if it is kept ON for an extended period.
1.43 Specification Change:
Alert message appears when attempted to download files that are not supported of the
format, for example, PDF.
Symptom corrected:
Coordination of the touchscreen may shift.
Note that this firmware must be used in combination with Legacy UI version 1.29 or later.
More detailed logs can be collected.
Symptom corrected:
HDD may not be accessible with Smart Operation Panel immediately after rebooting the
machine.
Security issues was resolved.
- Screen may flicker, if System Auto Reset is performed while displaying the preferred
application.
- The operation panel remains blank and there is no response from the hard keys or
touch panel following an RFU.
1. "Wi-Fi Direct" in the Wireless & Networks settings has been renamed to "Wireless
Direct".
2. The SOP cannot recover from Energy Saver mode or cannot be used during the first
two minutes after device start-up under the following conditions:
- The Proxy settings are enabled on the SOP and,
- The domain name (specified as a proxy server) cannot be resolved.
Reissued: 14-Mar-17
1. Users may access the app menu screen without Administrator privileges.
2. Apps may take a long time to be installed when the operation panel is connected via
direct connection.
3. Files cannot be forwarded from SOP apps to external Web servers.
1. Network connection error may occur (e.g. Browser displays 'Web page not available')
when an application attempts to connect to the network, if the screen start up mode is
specified to 'quick' and the wireless & networks interface setting is specified to
'machine'.
1. The Copy Interrupt screen is not displayed when the Interrupt key is pressed.
2. [Android App]: An error occurs when trying to download the log data.
3. [Streamline NX] (SDK app): The priority app does not start up when the machine
recovers from Energy Saver mode (the LUI and Launcher black screens appear in
alternation).
4. [Streamline NX] (SDK app): The following occurs after logging out of Streamline NX:
- A different SDK app is displayed and the user cannot switch over to another app, or
- A different SDK app is displayed, followed by Streamline NX
1. [Operation Panel Browser]: Cannot print except when the language is set to English or
Japanese.
2. [Operation Panel Browser]: Cannot print if the user logs in with a blank password.
3. Machine does not enter Energy Saver mode for a while after the user repeatedly logs in
and logs out quickly.
4. The Home screen is displayed instead of the priority app when "Ubiquitech" has been
set as the priority app, and the machine is awoken from Energy Saver with a card login.
5. "Browser" appears on the settings screen if an app that uses the MFP browser's
Favorites (RAC ICE, OSK or eValue) has been set as the priority app.
6. Operation panel freezes/stalls if the machine enters or recovers from Energy Saver
mode during displaying the copy interrupt screen.
7. The login screen is not displayed after logging out of Stren.
8. No machine operations are possible following a cancelled login.
9. Cannot login if the timer sounds while the password login screen for password-
embedded IC cards is being displayed.
10. Logout is possible when the logout lock is enabled.
11. The icon for the RIS app. is not displayed on the Home screen when logging in via
Streamline NX.
12. Cannot login or logout if the user logs back in with an IC card just after logging out from
the System Settings screen.
13. SC998 occurs when card authentication package is installed.
14. The Home screen for the Smart Operation panel is displayed if the machine is brought
out of Energy Save mode just after it enters the mode via Streamline NX.
15. Cannot logout (only login button is displayed) if the Home key is pressed while the user
signs in via a customized UI authentication app.
16. The operation panel stalls (screen turns black) if the machine is repeatedly put into and
taken out of Energy Saver mode following a controller reboot in a customized
authentication environment.
Reissued: 14-Mar-17
17. The machine stalls if the [Home] button is pressed just as the screen turns dark to
transition to Energy Saver mode (following the pressing of the Streamline NX Energy
Saver button).
18. Machine cannot enter Energy Saver mode while Streamline NX continues to operate.
"Commencing forced shut-down" is displayed on the Smart Operation Panel when the
machine is turned ON.
1. Cannot return to Ready/stand-by mode from Sleep mode due to leakage current.
2. An error occurs when processing the SSID and password of a Wi-Fi direct network.
3. Cannot access NAT connection in quick recovery.
4. Icons do not show up after reconnection.
5. Incorrect user account access rights are sent to the SSDK application.
Other changes:
1. Supports Web application API V1.02.
2. Supports QR code applications
3. The WiFi channel was changed.
4. G1.5 system remote F/W update
1. Printing from the browser (Smart Operation Panel) fails if the user has signed in with a
multi-byte user ID and password.
2. A user account without access rights to the browser may be displayed inside the
authentication UI customized app as having these access rights ("Authorized for
browsing").
3. An error dialog is displayed and login is not possible if the user tries the login without a
user name.
Other changes:
1. Web application API V1.01
2. Supports business sineage apps for the Smart Operation Panel.
1.29 Speification Change
1. Supports Wi-Fi Direct Printing
Error Corrected:
1. Garbled Chinese characters
2. Data-in LED turns is ON when the machine enters Energy Saver mode following a
machine reboot.
3. Data-in LED turns ON when the engine reaches off status if the machine is rebooted
(turned OFF/ON) during a job.
4. The machine does not recover from Energy Saver mode.
5. Translation errors in Russian.
6. Job Stop screen is not displayed when the Stop key is pressed while the user is logged
out of Simple Copy mode.
7. The previous screen appears if the user logs out from the 'linkage failed' screen.
8. Display does not return to Home screen if the Home button is pressed right after the Job
History tab is pressed.
9. Wording errors in several languages were corrected (Cloud FAX).
Reissued: 14-Mar-17
10. Stop key does not respond while the user is logged out.
11. LUI is displayed when a system reset is performed after completing import/export.
12. Display does not return to the Home screen if the Home key is pressed after the
machine recovers from Sleep mode.
1.28 Specification change:
Added support for using external tools to install applications on the Smart Operation Panel.
1. Duplicates of the Printer, Scanner, and FAX icons appear when the main power is
turned OFF/ON after the display language is changed.
Other changes:
2. The machine hard disk can now be used by applications displayed on the Smart
Operation Panel.
IMPORTANT: To apply this change, update the System/Copy firmware to v3.00
(D1485550K/D1465550L) or later.
The Smart Operation Panel unit does not reach the Ready condition.
Other changes:
Some words in Portuguese have been revised in accordance with new spelling changes
made to the Portuguese language.
1. The application icon does not respond after the machine reboots automatically after an
SC.
2. The beep sound can still be heard even when the Warm-up Beeper setting (User Tools)
is turned OFF.
1. Some touch panel coordinates are shifted.
2. The SC screen is not displayed and the Home key does not respond if an SC error
occurs while the status confirmation screen is displayed.
1. Usernames registered using simplified Chinese characters will appear garbled in the
upper and lower banners after login.
2. Minor bug correction
For China/Taiwan model

defaults.
Other changes:
Affected models: MP C2003/2503 Smart Operation panel models only
Reissued: 14-Mar-17
3. The banner message that appears when a tray ascend/descend error occurs was
changed to indicate the tray.
For this release to take effect, make sure to update animation v.14.00 (D1765564D)
or later as a set.
- Applications may disappear from the home screen, if logged on to a machine set with the
custom authentication.
- The screen may suddenly black out while using the operation panel.
Other changes:
- Operation panel does not start up, if the machine was left unused for an extended
period in energy saver mode.
- Keys on the preview screen become unresponsive, if repeatedly logged in to and logged
out of the screen on the simple scanner application.
- If an address of a user registered with an authentication without a fax address is
selected in the simple FAX application, the selection cannot be canceled.
- Cannot scroll the address list in the simple FAX application depending on the number of
the addresses contained in the list.
- The operation panel may stall with the message "Please wait" displayed, if a non-legacy
(classic) application is used for an extended period.
- The operation panel may stall with the message "Processing" displayed, if attempted to
start up the on-demand print application.
- Through the Stagefright vulnerability (CVE-2015-1538), a malicious attack can be
conducted when an infected video file on a USB memory drive, an SD card, or a
website is played.
- Copy/Scanner/Fax show the state of jobs as being conducted immediately after the
device is rebooted.
- Webpages might not be displayed properly in the web browser when connected to a
proxy server.
- Operation panel stalls at the log in screen.
Others:
Security of user information was enhanced in the process of obtaining Smart Operation
Panel logs.
The Cheetah operation panel may falsely detect a multi-touch.
When a client device is connected to the Smart Operation Panel via Wi-Fi Direct, corporate
LAN environments connected via the network interface of the MFP can be accessed if the
following settings are configured:
- Wi-Fi Direct: Set to "Enable" (default: Disable)
- Port Forwarding: Set to "Enable" (default: Enable)
- Interface Settings: Set to "Machine Network" (default: Machine Network)
Reissued: 14-Mar-17
Please note that the Wi-Fi Direct setting is set to "Enable" when using the RICOH Smart
Device Connector.
- Login screen appears even if "Home Key Customization: Login Setting (SP5-074-002)"is
set to "1(OFF)."
Important: To apply this change, in addition to this firmware, you also need to update
System/Copy firmware to the following version or later.
MP C2003/C2503 : 2.15(D1765550T)
MP C3003/C3503 : 3.15(D1465575B)
MP C4503/C5503/C6003 : 3.16(D1485553C)
- Some touch panel coordinates are shifted.
Operation panel may stall, if it is kept ON for an extended period.
Alert message appears when attempted to download files that are not supported of the
format, for example, PDF.
Symptom corrected:
Note that this firmware must be used in combination with Legacy UI version 1.29 or later.
More detailed logs can be collected.
Symptom corrected:
HDD may not be accessible with Smart Operation Panel immediately after rebooting the
machine.
- Screen may flicker, if System Auto Reset is performed while displaying the preferred
application.
- The operation panel remains blank and there is no response from the hard keys or
touch panel following an RFU.
1. "Wi-Fi Direct" in the Wireless & Networks settings has been renamed to "Wireless
Direct".
2. The SOP cannot recover from Energy Saver mode or cannot be used during the first
two minutes after device start-up under the following conditions:
- The Proxy settings are enabled on the SOP and,
- The domain name (specified as a proxy server) cannot be resolved.
1. Users may access the app menu screen without Administrator privileges.
2. Apps may take a long time to be installed when the operation panel is connected via
direct connection.
3. Files cannot be forwarded from SOP apps to external Web servers.
1. Network connection error may occur (e.g. Browser displays 'Web page not available')
when an application attempts to connect to the network, if the screen start up mode is
Reissued: 14-Mar-17
specified to 'quick' and the wireless & networks interface setting is specified to
'machine'.
1. The Copy Interrupt screen is not displayed when the Interrupt key is pressed.
2. [Android App]: An error occurs when trying to download the log data.
3. [Streamline NX] (SDK app): The priority app does not start up when the machine
recovers from Energy Saver mode (the LUI and Launcher black screens appear in
alternation).
4. [Streamline NX] (SDK app): The following occurs after logging out of Streamline NX:
- A different SDK app is displayed and the user cannot switch over to another app, or
- A different SDK app is displayed, followed by Streamline NX
1. [Operation Panel Browser]: Cannot print except when the language is set to English or
Japanese.
2. [Operation Panel Browser]: Cannot print if the user logs in with a blank password.
3. Machine does not enter Energy Saver mode for a while after the user repeatedly logs in
and logs out quickly.
4. The Home screen is displayed instead of the priority app when "Ubiquitech" has been
set as the priority app, and the machine is awoken from Energy Saver with a card login.
5. "Browser" appears on the settings screen if an app that uses the MFP browser's
Favorites (RAC ICE, OSK or eValue) has been set as the priority app.
6. Operation panel freezes/stalls if the machine enters or recovers from Energy Saver
mode during displaying the copy interrupt screen.
7. The login screen is not displayed after logging out of Stren.
8. No machine operations are possible following a cancelled login.
9. Cannot login if the timer sounds while the password login screen for password-
embedded IC cards is being displayed.
10. Logout is possible when the logout lock is enabled.
11. The icon for the RIS app. is not displayed on the Home screen when logging in via
Streamline NX.
12. Cannot login or logout if the user logs back in with an IC card just after logging out from
the System Settings screen.
13. SC998 occurs when card authentication package is installed.
14. The Home screen for the Smart Operation panel is displayed if the machine is brought
out of Energy Save mode just after it enters the mode via Streamline NX.
15. Cannot logout (only login button is displayed) if the Home key is pressed while the user
signs in via a customized UI authentication app.
16. The operation panel stalls (screen turns black) if the machine is repeatedly put into and
taken out of Energy Saver mode following a controller reboot in a customized
authentication environment.
17. The machine stalls if the [Home] button is pressed just as the screen turns dark to
transition to Energy Saver mode (following the pressing of the Streamline NX Energy
Saver button).
18. Machine cannot enter Energy Saver mode while Streamline NX continues to operate.
1.33 Symptom corrected
"Commencing forced shut-down" is displayed on the Smart Operation Panel when the
machine is turned ON.
Reissued: 14-Mar-17
1. Cannot return to Ready/stand-by mode from Sleep mode due to leakage current.
2. An error occurs when processing the SSID and password of a Wi-Fi direct network.
3. Cannot access NAT connection in quick recovery.
4. Icons do not show up after reconnection.
5. Incorrect user account access rights are sent to the SSDK application.
Other changes:
1. Supports Web application API V1.02.
2. Supports QR code applications
3. The WiFi channel was changed.
4. G1.5 system remote F/W update
1. Printing from the browser (Smart Operation Panel) fails if the user has signed in with a
multi-byte user ID and password.
2. A user account without access rights to the browser may be displayed inside the
authentication UI customized app as having these access rights ("Authorized for
browsing").
3. An error dialog is displayed and login is not possible if the user tries the login without a
user name.
Other changes:
1. Web application API V1.01
2. Supports business sineage apps for the Smart Operation Panel.
1.29 Error Corrected:
1. Garbled Chinese characters
2. Data-in LED turns is ON when the machine enters Energy Saver mode following a
machine reboot.
3. Data-in LED turns ON when the engine reaches off status if the machine is rebooted
(turned OFF/ON) during a job.
4. The machine does not recover from Energy Saver mode.
5. Translation errors in Russian.
6. Job Stop screen is not displayed when the Stop key is pressed while the user is logged
out of Simple Copy mode.
7. The previous screen appears if the user logs out from the 'linkage failed' screen.
8. Display does not return to Home screen if the Home button is pressed right after the Job
History tab is pressed.
9. Wording errors in several languages were corrected (Cloud FAX).
10. Stop key does not respond while the user is logged out.
11. LUI is displayed when a system reset is performed after completing import/export.
12. Display does not return to the Home screen if the Home key is pressed after the
machine recovers from Sleep mode.
1.28 Other changes:
Added support for using external tools to install applications on the Smart Operation Panel.
1. Duplicates of the Printer, Scanner, and FAX icons appear when the main power is
turned OFF/ON after the display language is changed.
Other changes:
Reissued: 14-Mar-17
2. The machine hard disk can now be used by applications displayed on the Smart
Operation Panel.
IMPORTANT: To apply this change, update the System/Copy firmware to v3.00
(D1485550K/D1465550L) or later.
The Smart Operation Panel unit does not reach the Ready condition.
Other changes:
1. The application icon does not respond after the machine reboots automatically after an
SC.
2. The beep sound can still be heard even when the Warm-up Beeper setting (User Tools)
is turned OFF.
Important:
These firmware changes only apply to the China (CHN) model (only this model is
supported).
1. The browser displays the page that was last viewed in the previous session if the user
opens the default browser after another has logged out, or after the machine has auto-
reset itself.
2. The display language is changed but the name of the ESA application remains displayed
in the first language.
Important:
The above changes apply only to the CHN model.
1. Some touch panel coordinates are shifted.
2. The SC screen is not displayed and the Home key does not respond if an SC error
occurs while the status confirmation screen is displayed.
1. Usernames registered using simplified Chinese characters will appear garbled in the
upper and lower banners after login.
2. Minor bug correction
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Aug-13 No.: RD147048f
RTB Reissue
Subject: Firmware Release Note: Banner for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the Banner for eDC.
1.13 D1501448H_forEDC November 2016 production Not Available
1.12 D1501448G_forEDC October 2014 production Not Available
1.11 D1501448F_forEDC June 2014 production Not Available
1.10 D1501448E_forEDC March 2014 production Not Available
1.09 D1501448D_forEDC January 2014 production Not Available
1.08 D1501448C_forEDC August 2013 production Not Available
1.07.2 D1501448B_forEDC 1st Mass production Not Available

The screen may suddenly black out while using the operation panel.
Other changes:
The operational panel display cannot be switched to the FAX screen while the ECO screen
is being displayed.
1.11 Specification change:
Supports the Function Priority setting.
Translation errors in Russian were corrected.
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Aug-13 No.: RD147048f
- Minor bug correction
The login name is spelled incorrectly if the user logs in using a simplified Chinese user
name.
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147054e
RTB Reissue
Subject: Firmware Release Note: ClockWidget for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the ClockWidget
for eDC.
1.08 D1501453D_forEDC November 2016 production Not Available
1.07 D1501453C_forEDC June 2015 production Not Available
1.06 D1501453B_forEDC Initial release Not Available


1.08 Other changes:
It may not be restored from the sleep mode.
1.06 Initial release
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147057d
RTB Reissue
Subject: Firmware Release Note: LanguageWidget for eDC Prepared by: E. Hinata
Application Update Release:

Smart Operation Panel
• This application is for use with the Smart Operation Panel.

• For the update procedure, see the System Maintenance section of the Smart Operation Panel
Type M3 service manual.
This RTB has been issued to announce the firmware release information for the
LanguageWidget for eDC.
1.11 D1501454C_forEDC November 2016 production Not Available

“Not available”: The firmware can be updated via SD card or eDC.

1.11 Other changes:
Applications for the smart operation panel can be installed, un-installed, and updated
using Remote tools such as DMNX.
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 26-Nov-13 No.: RD147064e
RTB Reissue
Subject: Firmware Release Note: START_RICOH for eDC Prepared by: E. Hinata


This RTB has been issued to announce the firmware release information for the START_RICOH
for eDC.
1.25 D1501435C_forEDC December 2013 production Not Available
1.22 D1501435B_forEDC November 2013 production Not Available
1.17.1 D1501435A_forEDC June 2013 production Not Available
- D1501435_forEDC 1st Mass production Not Available


1.26 Other changes:
1.25 Other changes:
Minor changes were applied for the Japanese domestic model.
1.22 Other changes:
The icon for the photo manager app was added to the launcher screen for "start.ricoh".
1.17.1 Other change:
The design of the "start.ricoh" icon displayed on the home screen was changed.
Reissued: 11-Nov-16
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147066e
RTB Reissue
Subject: Firmware Release Note: ScanToME for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the ScanToME for
eDC.
1.11 D1501444E_forEDC November 2016 production Not Available
1.10 D1501444D_forEDC January 2014 production Not Available

1.11 Other changes:
Minor bug correction.
1.09 Other changes:
- The Smart Operation Panel supports unified Portuguese.
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147067e
RTB Reissue
Subject: Firmware Release Note: SimpleFAX Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the SimpleFAX for
eDC.
1.30 D1501447F October 2016 production Not Available
1.29 D1501447E_forEDC July 2016 production Not Available
1.28 D1501447D_forEDC March 2014 production Not Available


1.30 Other changes:
1.29 Symptom Corrected:
1. If an address that is not registered with a fax number is selected from the Simple FAX
application with the Card Authentication Package V2, the selection cannot be canceled.
2. If the machine is registered with 45*n+5 addresses, the scroll up function does not work
when trying to select an address from the Simple FAX application.
1.28 Error Correction
1. The Simple FAX recipient input screen may turn black in the history full or job near-full
conditions.
2. The Simple FAX may stall when one address is selected after 500 or more destinations
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147067e
are selected.
3. An error occurs 90 seconds after the machine is put into Silent mode directly from the
destination input screen, and the machine displays the Simple FAX screen (instead of
the Home screen) when recovering from Silent mode.
1. "Unreadable Direction" cannot be selected after the Original Orientation is changed from
this setting to "Readable Direction".
Other changes:
2. Some words in Portuguese have been revised in accordance with new spelling changes
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147071d
2
RTB Reissue
Subject: Firmware Release Note: TonnerWidget for eDC Prepared by: E. Hinata


This RTB has been issued to announce the firmware release information for the TonnerWidget
for eDC.
1.07.1 D1501455B_forEDC Initial release Not Available


1.08 Other changes:
1.07.1 Initial release
Reissued: 13-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147072j
RTB Reissue
Subject: Firmware Release Note: SimpleCopy for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the SimpleCopy for
eDC.
1.19 D1501445K_forEDC January 2017 production Not Available
1.18 D1501445J_forEDC November 2016 production Not Available
1.17 D1501445H_forEDC October 2014 production Not Available
1.16 D1501445G_forEDC June 2014 production Not Available
1.14 D1501445F_forEDC March 2014 production Not Available
1.13 D1501445E_forEDC December 2013 production Not Available
1.11 D1501445C_forEDC October 2013 production Not Available

Simple copy application may appear incorrectly and become inoperable after
recovering from the energy saving mode.
1.18 Other changes:
1. The Smart Operation Panel stalls when the machine recovers from Energy Saver mode
if the user booted up Simple Copy from the app. history list when the machine entered
Energy Saver.
Reissued: 13-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147072j
2. The following error message is displayed if the user boots up Simple Copy just after the
machine enters Energy Saver mode:
"Cannot make copies. The function selected cannot be configured. Please try again."
1. The Copy zoom setting was changed from 「82% A4->B5 B4->B5」 to 「82% B4->A4 B5-
>A5」.
Other changes:
2. The specification was changed for the machine's error notification to the Flair API when
the machine is in Simple Copy mode.
1.14 Other changes:
Supports business signage apps for the Smart Operation Panel.
1.13 Other changes:
Minor bug correction
[MP C8002/6502 series only]: The replacement alert for the lubricant bar is not displayed at
bar replacement, and the machine cannot perform any jobs.
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 14-Feb-14 No.: RD147096i
RTB Reissue
Subject: Firmware Release Note: Web Browser NX for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the Web Browser
NX for eDC.
1.405.0 D1501434J_forEDC November 2016 production Not Available
1.404.0 D1501434H_forEDC September 2016 production Not Available
1.403.0 D1501434G_forEDC September 2015 production Not Available
1.402.0 D1501434F_forEDC May 2015 production Not Available
1.401.0 D1501434E_forEDC October 2014 production Not Available
1.301.0 D1501434D__forEDC October 2014 production Not Available
1.201.0 D1501434C__forEDC June 2014 production Not Available
1.101.0 D1501434B March 2014 production Not Available
1.02.0 D1501434A March 2014 production Not Available
1.01.0 D1501434_forEDC 1st Mass production Not Available

Support for user code authentication in applications that use Web Browser NX.
- When a print job or scan job is being executed, the System Auto Reset timer might
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 14-Feb-14 No.: RD147096i
not be set.
- Supported APIs for web applications v1.01.
1.02.0 Specification change
The wording "What Is Web Browser NX?" is displayed after the browser NX application
boots up.
Reissued: 17-Jan-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 03-Sep-14 No.: RD147122b
RTB Reissue
Subject: Firmware Release Note: CH1a_QRCodeforSDC for eDC Prepared by: E. Hinata

mentioned above.
CH1a_QRCodeforSDC for eDC.

1.0.1 D1501429A_forEDC November 2016 production Not available
1.0.0 D1501429_forEDC 1st Mass production Not available

1.0.0 - Initial release.
Reissued: 05-Jan-17
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147051e
RTB Reissue
Subject: Firmware Release Note: Announce for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the Announce for
eDC.
1.11 D1501449F_forEDC November 2016 production Not Available
1.10 D1501449E_forEDC October 2014 production Not Available
1.09 D1501449D_forEDC March 2014 production Not Available
1.08.1 D1501449A_forEDC March 2014 production Not Available
1.07.1 D1501449B_forEDC Initial release Not Available


1.11 Other changes:
Cannot close the ECO screen if the FAX Substitute Reception button is pressed.
1.09 Japanese domestic only
1.08.1 Error Correction
Wrong translation in Russian
1.07.1 Initial release
Reissued: 15-Mar-17
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147055c
RTB Reissue
Subject: Firmware Release Note: IWnnIME for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the IWnnIME for
eDC.
2.1.7 D1501452_forEDC Initial release Not Available


2.1.7 The version was upgraded for firmware management purpose on the server.
No changes made to the firmware.
-----------------
Initial release
Reissued: 13-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 29-Nov-13 No.: RD147060n
RTB Reissue
Subject: Firmware Release Note: LegacyUI Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the LegacyUI .
1.31 D1501443T_forEDC March 2017 production Not Available
1.30 D1501443S_forEDC November 2016 production Not Available
1.29 D1501443R_forEDC October 2015 production Not Available
1.28 D1501443Q_forEDC October 2015 production Not Available
1.27 D1501443P_forEDC March 2015 production Not Available
1.26 D1501443N_forEDC October 2014 production Not Available
1.25 D1501443M_forEDC June 2014 production Not Available
1.24 D1501443L_forEDC June 2014 production Not Available
1.23 D1501443K_forEDC April 2014 production Not Available
1.22 D1501443J_forEDC March 2014 production Not Available
1.21 D1501443H_forEDC December 2013 production Not Available
1.19 D1501443F_forEDC October 2013 production Not Available
1.18 D1501443E_forEDC 1st Mass production Not Available


Status check LED may turn off even when an error remains uncorrected.
1.30 Other changes:
Reissued: 13-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/ MET-C1yz_SOP/ Date: 29-Nov-13 No.: RD147060n
Note that this firmware must be used in combination with CheetahSystem version 1.43 or
later.
SC672-11 may occur when continuously running print jobs.
A system auto-reset occurs while operations are being performed on the operation panel.
1. Cannot return to the Streamline NX login screen if the machine repeatedly enters and
exits Energy Saver mode.
2. The screen will turn black if the user logs in via card authentication while the Streamline
NX is in Energy Saver mode.
1. Screen freezes with the message "Please Wait" in legacy application after legacy UI
data is updated.
Other changes:
2. Supports the SDK/J application priority setting.
[Smart Operation Panel only]: The machine may not recover from Energy Saver mode.
1.23 Other changes:
Deleted unnecessary function to print out event logs.
1.22 Symptom collected
The display freezes if the machine is repeatedly put into and then recovered from Energy
Saver mode from the Smart Operation Panel.
The icon for an SDK application disappears from the display when the machine recovers
from Energy Saver mode.
1.19 Other changes:
A touch screen function was added to the preview screen.
IMPORTANT: To apply the above change, in addition to this firmware, make sure to update
the System/Copy firmware to Ver.2.24 or later and all applications that use this feature to the
supported versions.
Reissued: 13-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147069g
RTB Reissue
Subject: Firmware Release Note: StateInfo for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the StateInfo for
eDC.
1.22 D1501450K_forEDC March 2017 production Not Available
1.21 D1501450J_forEDC November 2016 production Not Available
1.20 D1501450H_forEDC June 2014 production Not Available
1.16 D1501450F_forEDC March 2014 production Not Available
1.13 D1501450E_forEDC January 2014 production Not Available
1.12 D1501450D_forEDC December 2013 production Not Available
1.11 D1501450C_forEDC October 2013 production Not Available


If an error occurs and the check status button is pressed to verify the error detail,
the screen does not switch to the application screen.
1.21 Other changes:
Supported priority application start-up
Reissued: 13-Mar-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147069g
1.16 Error Correction
1. The display returns to the Home screen (when it should not).
2. Translation errors in Russian were corrected.
3. Two-byte text characters appear in tabs.
1.12 Other changes:
The status display window does not close after the machine reboots automatically due to
an SC.
Reissued: 14-Nov-16
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 24-Jan-14 No.: RD147090d
RTB Reissue
Subject: Firmware Release Note: PersonalizationService for eDC Prepared by: E. Hinata


PersonalizationService for eDC.
1.29.1 D1501433B_forEDC March 2014 production Not Available
1.28 D1501433A January 2014 production Not Available
1.25 D1501433_forEDC Initial release Not Available


1.30 Other changes:
1.29.1 Specification Change
1. Start.ricoh can be specified as the storage location for Personalization Service
information.
2. Technicians can now issue Tenant IDs and Tenant Passwords for start.ricoh.
3. In cases where Lynx or start.ricoh is specified as the place to save information, the history
log data of client application can be saved to this place.
Reissued: 15-Mar-17
Model: MET-C1ab_SOP/MET-C1cde_SOP/MET-C1yz_SOP/ Date: 24-Jan-14 No.: RD147091c
RTB Reissue
Subject: Firmware Release Note: iWnnIME_Greek for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the iWnnIME_Greek
for eDC.
2.1.7 D1501436_forEDC Initial release Not Available


2.1.7 The version was upgraded for firmware management purpose on the server.
No changes made to the firmware.
-----------------
Spec change：
Supported Greek characteristic IME
Technical Bulletin
Reissued:04-July-19 PAGE: 1/6
Model: Cor-C1 Date: 31-Oct-14 No.: RD197035a
RTB Reissue
The items in bold italics were corrected or added.
Subject: Service Manual Correction (Toner Prepared by: Shunsuke Kuramoto
Replenishment)
From: 2nd Tech Support Sect.,Tech Support Dept.
Product Safety Other () Tier 2
Service Manual Revision
2. INSTALLATION – Toner Bottle (pg. 77-84)
Toner Bottle
 This machine has toner bottle set detection and does not operate without the toner
bottle.
 D197, D198, and D199 toner bottles are compatible with D200, D201, and D202.
However, D200, D201, and D202 toner bottles are incompatible with D197, D198,
and D199.
1. Open the front cover.
2. Make sure that the black cap of the toner bottle is tightened firmly, then shake
the toner bottle up and down seven or eight times while the cap faces upward.
 Shaking the bottle while the cap faces downward causes a possible toner
blockage.
3. Remove the toner bottle protection cap [A].
4. Push the toner bottle [A] into the machine slowly.

Technical Bulletin
5. Turn on the main power switch while the front cover is open to execute the initial
toner supply.
 If the front cover is closed after turning on the main power switch, the
machine starts a normal toner supply initialization.
6. Tap [System SP] on Copier screen to access the SP mode.
IMPORTANT: Make sure to access the SP mode from the Copier screen.
 Initializing messages do not show up if you enter SP mode from the home
screen, so please make sure that you enter SP mode from the copy
window.
7. Set the setting of SP3-510-031 (ImgQltyAdj: ExeFlag: Init Toner Replenish: K) to
“1”, and then press “#” on the operation panel.
Technical Bulletin
8. Press [EXIT] to end the SP mode.
9. Close the front cover.

10. The machine automatically starts the initial toner supply.
Technical Bulletin
 It takes about one to two minutes to finish the initial toner supply. If the toner
has not been shaken well, it may take up to about 10 minutes.
 If a toner bottle has not been set, the machine does not work because there is
a toner bottle set detection mechanism.
 If you turn on the machine without closing the front cover, the initial toner
supply is not performed at installation, and the machine goes to the toner
end condition even if the machine has plenty of toner in the toner bottle.
 If you access the SP mode from the [Home] screen, the initialization
messages mentioned above will appear as banners, not on the entire
display.
11. Enter SP mode again, and then press [System Sp].
12. Enter SP7-622-250 (PM Counter Reset: SCS), and then press [Execute].
 This procedure updates the replacement year/date.

 The SP has an initial value that was set in the factory. Update this value so that
the estimated remaining days counters will work correctly.
Technical Bulletin
13. Press [Exit] when completed.
14. Enter SP3-011-001 (Manual ProCon :Exe), and then press [Execute].
 Be sure to do this procedure in the main machine installation. Otherwise,

abnormal images may be developed until the next process control.
15. Press [Exit] when completed.

Technical Bulletin
16. Press [EXIT] to end the SP mode.
Note if the initial toner supply has not been performed

If you start printing without executing the initial toner supply at installation, the machine
goes to the toner end condition even if the machine has plenty of toner in the toner
bottle. Do the following procedure to perform the toner end recovery if the machine has
entered the toner end condition.
1. Open the front cover for five seconds or more.
2. Make sure that the toner bottle is set properly.
3. Close the front cover.
4. The toner end recovery automatically starts
Reissued: 20-Feb-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147073f
RTB Reissue
Subject: Firmware Release Note: SimpleScan for eDC Prepared by: E. Hinata

mentioned above.
This RTB has been issued to announce the firmware release information for the SimpleScan for
eDC.
1.16 D1501446H February 2017 production Not Available
1.15 D1501446G November 2016 production Not Available
1.14 D1501446F July 2016 production Not Available
1.13 D1501446E_forEDC March 2014 production Not Available
1.12 D1501446D_forEDC December 2013 production Not Available


defaults.
1.15 Other changes:
If a device is configured with Authentication priority mode and then resumes operations after
being in energy-saving mode, the device's screen will not turn on.
Reissued: 20-Feb-17
Model: MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP/ Date: 15-Nov-13 No.: RD147073f
- Minor bug correction.
1.12 Other changes:
- Some words in Portuguese have been revised in accordance with new spelling changes
- Users who do not have the rights to set Program Defaults in QuickScanner still might be
able to set it.
Reissued: 21-Nov-14
Model: OR-C2 / OR-C2_SOP/Cor-C1/Cor-C1_SOP/Gim-MF1d Date: 24-Jan-14 No.: RD184039a
RTB Reissue
Subject: Firmware Release Note: PS3 Font Prepared by: Y. Saitoh

mentioned above.
This RTB has been issued to announce the firmware release information for the PS3 Font.

1.11 D6415763A 1st Mass production Available

Reissued: 21-Nov-14
Model: OR-C2 / OR-C2_SOP/Cor-C1/Cor-C1_SOP/Gim-MF1d Date: 04-Feb-14 No.: RD184040a
RTB Reissue
Subject: Firmware Release Note: PCL Font Prepared by: Y. Saitoh

mentioned above.
This RTB has been issued to announce the firmware release information for the PCL Font.

1.14 M1095273 1st Mass production Available

Reissued: 21-Nov-14
Model: OR-C2 / OR-C2_SOP/Cor-C1/Cor-C1_SOP/Gim-MF1d Date: 04-Feb-14 No.: RD184041a
RTB Reissue
Subject: Firmware Release Note: PCL Font Prepared by: Y. Saitoh

mentioned above.
This RTB has been issued to announce the firmware release information for the Font EXP.


Reissue: 12-May-15
Model: Cor-C1 Date:12-Dec-14 No.: RD197036a
RTB Reissue
The areas in bold/italics were added or revised.
Subject: Service Manual Correction Prepared by: A.Ishida
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Product Safety Other (Specification) Tier 2

The areas highlighted in bold were corrected or added.
The areas crossed out were deleted.
5. System Maintenance
SP Mode Tables- SP5000-1 P737
[10 to 90 / 10 / 10%/ step]

This program enables only if SP5-507-080 is “1”.
[10 / 10 / Fixed value]

Toner Call
5-507-081 *CTL This program enables only if SP5-507-080 is “1”.
Threshold
The threshold for triggering a Toner Call is fixed at

10%, and cannot be changed. Therefore, the timing of
the toner auto-delivery service and alerts on the
operation panel also cannot be changed.
Model: Cor-C1 Date: 8-Dec-14 No.: RD197037
Subject: Service Manual Correction Prepared by: T.Hirakawa

Product Safety Other ( ) Tier 2

2. INSTALLATION – Smart Operation Panel Type M3 (pg. 255-259)
Note:
• When changing the screen in the field (standard panel smart operation panel), perform the
following steps.
• Smart Operation Panel Type M3 is not an option for the EU region. (Standard model)
1. Change the SP modes below before changing the operation panel.

• Change the setting of bit 0 in SP5-748-101 to “1”.
• Change the setting of SP5-748-201 to “1”.
• Change the setting of SP5-752-001 to “1”.
• Change the setting of SP3-301-001 to “1” (FAX SP) if a fax option is installed.
• Change the setting of SP1-041-001 to “1”. (Scanner SP)
From Step 2 to Step 13, the replacement procedure of the operation panel is not changed.
14. Download package firmware (D2015506*) for the SOP model from the firmware download
center.
If the SD card is blank, make a "Package" folder on the SD card, and copy the package firmware
there.
15. Insert the SD card into SD Card Slot 2 (Lower Slot) and turn the main switch on.
16. An alert message appears after turning the main switch on due to a difference in the firmware
part numbers, and press the OK button.
17. Select the package file and update the controller firmware version.
18. Turn the main switch off-on, then check to see if the updating is done with the following user
tool: User tool > System Setting > Administrator Setting > Firmware Version)
Model: Cor-C1 Date: No.: RD197038
Subject: Parts Number Corrected Prepared by: A.Ishida
From: 2nd Tech. Service Section, MFP/P Tech. Service Dept.
Product Safety Other ( ) Tier2
Change/Reason: The following part is now provided as a set, and not as an individual
service part.
Note: The new set (P/N D2023028) consists of the three old parts below (D2023225,
D2023224, D2023242 (x2)).
Old Part New Part

Description Q’ty Page
Number Number
D2023225 - SEAL:CASE:ENTRANCE SEAL:REAR 1 84
D2023224 - SEAL:CASE:ENTRANCE SEAL:FRONT 1 84
D2023242 - SEAL:DEVERPMENT:FRONT REAR 2 84
Old Part New Part

Description Q’ty Page
Number Number
- D2023028 SEAL:DEVELOPMENT:ASS’Y 1 84
Reissue
Model: Cor-C1c Date: 9-Feb-15 No.: RD197039a
RTB Reissue


2. INSTALLATION – USB Device Server Option Type M12 (pg. 337-341)
7. Insert the Ethernet cable into the Ethernet post on this option.
8. Insert the other end of the Ethernet cable to a PC for network setting.
9. Plug the power cord into the wall socket and turn on the main power of the machine.
Note:
Do not unplug the USB cable while the machine is recognizing this option. It may take
between 30 seconds to 1 minute to finish recognizing it (the LEDs on the Ethernet port of
this option; see below). If unplugged, connect the cable again.
10. Print out the “Configuration Page”, and then check if this option is correctly recognized.
・User tools/Counter ＞Printer Features ＞List/Test Page ＞Configuration Page
10. Do one of the following (a) – (d) to check to see that the option is detected correctly.
10-(a). Access the option’s IP address from a PC browser.
10-(b). Ping the option’s IP address from a command prompt on a Windows PC in the same
network as the Cor-C1.
 If IP address cannot be found (DHCP server), use the MAC address. This is the number
printed on the seal affixed to the printed circuit board for the USB server.
Reissue
10-(c). Use “RX” + the option’s MAC address and access a PC browser.
EX. http://RX0080926A3264
10-(d). Ping the “RX” + “MAC address” from command prompt, windows PC which is in the
same network with Cor-C1.
Note:
・When Installing the USB Device Server Option Type M12, the installation status couldn’t be
shown in Configuration Page.
Reissue
Notes for Energy Save Mode Setting (pg.134)
If the machine which has this option enters into the energy save mode, you cannot print because
there will be a communication error. Follow the instructions below to disable the machine’s entering
into the energy save mode.
1. Press [Features Settings] on the operation panel.
2. Press [Administrator Tools] in [System Settings].
3. Press [Energy Saver Mode to Disable Print Server].
4. Press [Disable Mode].
5. Press [OK].
6. Press [Features Settings].
1. Set [SP5-191-001(Power Setting/Power Str)] to “0”.

Model: MET-C1b Date: 19-Jan-15 No.: RD147130
Subject: Smart Operation Panel is unable to connect Prepared by: E.Hinata
to the network
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Symptom
Smart Operation Panel is sometimes unable to connect to the network when "Screen
Startup Mode" is set to "Quick" (as the default, this setting is set to "Normal"). If Smart
Operation Panel cannot connect to the network, the following applications and functions
cannot work properly:
- Web Browser
- Web Browser NX
- Scan to Me
- Installing an application via the eDC server
Applications that use the network function on the device (GW controller) are not affected,
such as the printer, scanner, and Web Image Monitor.
Occurrence conditions:
When all of the following conditions are met, this issue might occur:
- "Screen Startup Mode" is set to "Quick"
Screen Features -> Screen Device Settings
- "Interface Settings" is set to "Machine Network"

Screen Features -> Wireless & network settings -> Interface Settings -> Interface
Settings
Model: MET-C1b Date: 19-Jan-15 No.: RD147130
Applicable Models: D146/D147, D176/D177, D200/D201/D202, D249/D250/D251,

D182/D183/D184
Cause
Smart Operation Panel uses the device's network function via a USB cable between Smart
Operation Panel and the device when it connects to the network. For this communication,
Smart Operation Panel obtains the IP address from the DHCP service on the device's
controller.
Because of the slow booting of the controller, Smart Operation Panel starts obtaining the
IP address before the connection between Smart Operation Panel and the device is
completely established. In addition, the process for retrying to obtaining the IP address
does not work properly. This results in Smart Operation Panel being unable to connect to
the network.
Workaround:
Rebooting the device might solve the problem. The USB connection between Smart
Operation Panel and the device is affected by the timing of when the Android OS
establishes that connection, but the details about the process of establishing the
connection are not clear.
Solution
Update the “CheetahSystem” firmware on the following machines to v1.37 or newer if the
symptom occurs:
- For US, European, and Asian (except for Chinese and Taiwanese) models: D1501457W
- For Chinese and Taiwanese models: D1501440W
Model: Model Cor-C1 Date: 08-Jan-15 No.: RD197040
Subject: CC-CERTIFIED IN 2014 Machine Prepared by: T.Hirakawa

Important Information on Installing the COR-C1 models (SP models for NA and GSA) as a
CC-CERTIFIED Machine compliant with IEEE Std 2600.2TM-2009
Do the following seven steps if you want to install the COR-C1 models (SP models for NA
and GSA) as a CC-CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in December 2014.
Important: If the customer requests maintenance on the machine, please perform the
maintenance without accessing SP mode.
1. Make sure the customer has received the English language Operating Instructions (O/I)
shown in the page 6 - 7.
Important:
・Confirm that the URLs written on "Manuals for This Machine" in "Read This First"
are the same as the following URLs:
http://support-download.com/services/device/ccmanual/
mp_2554_3054_3554_4054_5054_6054 /en/download_admin.html
mp_2554_3054_3554_4054_5054_6054/en/download_user.html
・Tell the customer that those manuals evaluated for CC certification are
the manuals listed in The list of Operating Instructions (O/I).
・Tell the customer to see the Online Document Set 1 from the following URL:
http://support-download.com/services/device/ccmanual/MP2554SP/en/booklist/
int/index_book.htm
http://support-download.com/services/device/ccmanual/MP2554SP/en/pdf/User.html
http://support-download.com/services/device/ccmanual/MP2554SP/en/pdf/
DriverInstall.html
http://support-download.com/services/device/ccmanual/MP2554SP/en/pdf/Oss.html
・Tell the customer to download the Online Document Set 5 (the information about the
authentication based on the CC certification system) from the URLs provided in
"Manuals for This Machine" in "Manuals Provided with This Machine" in "Read
This First".
2. Tell the customer to read the “Notes for Administrators: Using This Machine in a
Network Environment Compliant with IEEE Std 2600.2TM-2009”.
See the following pages for Step 3 to Step 7.

3. Confirm that no suspicious parts or devices are attached to the peripheral.

By comparing the peripheral and the images in "2. Installation", "Internal Options", and
"List of Slots" in "Model COR-C1 Machine Code: D197/D198/D199/D200/D201/D202 Field
Service Manual", confirm that no suspicious parts or devices are attached to the USB,
LAN, and SD Card Slot of the peripheral.
By comparing the ADF and the images in "2. Installation", "ARDF DF3090", "Installation
Procedure" in "Model COR-C1 Machine Code: D197/D198/D199/D200/D201/D202 Field
Service Manual", and by comparing the ADF and the images in "2. Installation", "SPDF
DF3080", "Installation Procedure" in "Model COR-C1 Machine Code:
D197/D198/D199/D200/D201/D202 Field Service Manual", confirm that no suspicious
parts or devices are attached to the ADF cable.
4. Install Fax Option Type M12.

------------------------------------------------------------------------------------------------------------------------
Installation Procedure for Fax Option Type M12
------------------------------------------------------------------------------------------------------------------------
By comparing the fax unit and the images in "1. Installation", "Fax Option Type M12", and
"Component Check" in "Fax Option Type M12 Machine Code: D3A5 Field Service
Manual", confirm that no suspicious parts or devices are attached to the fax unit.
Install Fax Option Type M12.

For the detailed installation procedure, see "Fax Option Type M12" in
"1. Installation", Fax Option Type M12 Machine Code: D3A5 Field Service Manual.
5. Hide Administrator Password Change Screen

If the “Program/Change Administrator” screen is displayed at startup,
execute SP5-755-002 (Hide Administrator Password Change Scrn).
6. Enabling the Encryption Settings

Enable the encryption settings described in service manual, and execute
[Format All Data].
Hand the customer the printout of the encryption key that is printed when enabling the
encryption settings.
7. Make sure the machine contains the correct firmware.

● If the customer wants to install the machine in the same condition as when CC
Certification was first attained (same as the December 2014 machines), install the
exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the December 2014
machines, install the versions shown in the table below or later.
If you are not sure which one the customer is requesting, contact your sales department.
Firmware versions with which the COR-C1 models (SP models for NA and GSA) first
achieved CC-CERTIFICATION:
(December 2014)
Firmware Name: Version: Firmware

Number:
System/Copy 1.04 D2025550F
Network Support 14.26 D2025564C
Fax 02.00.00 D2025557D
RemoteFax 01.00.00 D2025558C
Scanner 01.00 D3A75704C
Web Support 1.05 D2025560C
Web Uapl 1.03 D2025561C
NetworkDocBox 1.01 D2025565D
Printer 1.01 D3A75701D
RPCS 3.16.7 D3A75703B
Font EXP 1.00 D1475581
PCL 1.03 D2025566B
PCL Font 1.14 M1095273
PDF 1.02 D3A75733B
PS3 Font 1.11 D6415763A
Java VM v12 std 12.01.05 D2025567B
animation 29.00 D2025562C
Data Erase Onb 1.00 D2025556
GWFCU3.8-7 01.00.00 D2025559B
(WW)
PowerSaving Sys F.22 D2025554C
Engine 01.06:02 D2025501
OpePanel 1.02 D2025563C
ADF
ARDF 01.090:02 D7795300E
SPDF 01.340:16 D6835550F
Platen Cover Undisplayed Undisplayed
Ic Key and Ic Ctlr versions with which the COR-C1 models (SP models for NA and GSA)
first achieved CC-CERTIFICATION:
(December 2014)
Hardware: Version:
Ic Key 01020714
Ic Ctlr 3330
The list of Operating Instructions (O/I)

<For NA>
Paper Documents
・D202-7008 MP 2554/3054/3554/4054/
5054/6054 series
Read This First
・D202-7051 Notes for Using This Machine Safely
・D202-7058A Notes for Users
・D193-7658 SOFTWARE LICENSE AGREEMENT
・D193-7659 NOTICE TO USERS
Online Document Set 1

・D202-7471 About This Machine
・D202-7472 Copy/Document Server
・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan
・D202-7476 Troubleshooting
・D202-7477 Connecting the Machine/System Settings
・D202-7478 Security Guide
・D193-7479 Extended Feature Settings
・D202-7480 PostScript 3
・D202-7481 Appendix

・D202-7482 MP 2554/3054/3554/4054/
5054/6054 series
User Guide

・D202-7483 Operating Instructions
Driver Installation Guide

・D202-7464 About Open Source Software License

・D146-7587 Notes on Security Functions
・D202-7081 Notes for Administrators:
Using This Machine in a Network Environment
Compliant with IEEE Std 2600.2TM-2009
<For GSA>
Paper Documents
・D202-7008 MP 2554/3054/3554/4054/
5054/6054 series
Read This First

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 MP 2554/3054/3554/4054/
5054/6054 series
User Guide



Reissued: 06-Feb-15
Model: MET-C1ab/ MET-C1cde/MET-C1yz/MET-C1yz_SOP/ Date: 13-Mar-14 No.: RD147059a
Z-C2/Z-C2_SOP/ CH-C1 Office/OR-C2/Cor-C1/Cor-C1_SOP/K-C4
/Gim-MF1a/Gim-MF1b/Gim-MF1d/Gim-P1c/Gim-P1d/BR-C1/
Leo-C1/Leo-P1
RTB Reissue
Subject: Firmware Release Note: SD card for Fonts Type D Prepared by: N. Yoshida

mentioned above.
This RTB has been issued to announce the firmware release information for the SD card for Fonts
Type D.


Reissued: 20-Apr-15
Model: Cor-C1 Date: 05-Feb-15 No.: RD197041b
RTB Reissue
The items in bold italics were added.
Subject: Troubleshooting for offset issue on Cor-C1 Prepared by: T. Hirakawa
Mechanical Electrical Service manual
Paper path Transmit/receive revision
Product Safety Other ( ) Retrofit information
Tier 2
SYMPTOM
Fusing offset occurs at the edge or center of the paper.
Note: The customer may report a strange odor coming from the machine.
CAUSE
The temperature is too low at the edge or center of the paper when the paper enters the
fusing unit.
SOLUTION
If the symptom occurs on Cor-C1f, please apply the following modified
firmware.
Engine/Ver.1.11:03/D2025501E
If the symptom occurs on other models (c/d/e/g/h), do the procedure in the

Flowchart below.
Reissued: 20-Apr-15
Reissued: 20-Apr-15
Workaround A:
Change the paper tray setting (paper thickness setting) in User Tools to match the
actual paper thickness.
User Tools -> Tray paper setting -> page 2 -> Select tray -> Select paper thickness
Workaround B:
Change the paper tray setting in User Tools.
Note: There is no workaround for Thick Paper 4.
Thin paper -> Plain paper
Plain paper -> Mid thick (For g/h models, plain paper -> thick paper 1)
Note: The copy speed will be reduced from 60cpm to 50cpm on the “h” model.
Mid thick -> Thick paper 1
Note: The copy speed will be reduced (See the chart below).
Thick paper 1 -> Thick paper 2
Note: The copy speed will be reduced (See the chart below).
Note: Auto duplex cannot be used (See the chart below).
Postcards: Thick paper 2 -> Thick paper 3
Side effects: The following may occur, depending on the paper thickness.
- Paper curl
- Decreased productivity
Reissued: 20-Apr-15
Workaround C:
Increase the target fusing temperature by 5 degrees using the following SPs:
SP 1-105-003
SP 1-105-007
SP 1-105-011
SP 1-105-015
If the symptom occurs with 1200 dpi printing, also increase the target temperature
by 5 degrees for these SPs as well:
SP 1-105-107
SP 1-105-137
SP 1-105-111
Side effects: Paper curl may occur.
Workaround D
Change the target temperature using the following SPs as shown below.
SP 1- 105-109: 145 deg -> 150 deg
SP 1- 105-023: 130 deg -> 140 deg
SP 1- 105-027: 135 deg -> 140 deg
SP 1- 105-141: 140 deg -> 145 deg
SP 1- 105-115: 120 deg -> 125 deg (For 1200 dpi mode)
Workaround C’
Increase the target fusing temperature by 5 more degrees using the following SPs:
SP 1-105-003
SP 1-105-007
SP 1-105-011
SP 1-105-015
For 1200 dpi printing:
SP 1-105-107
SP 1-105-137
SP 1-105-111
Reissued: 20-Apr-15
Workaround D’
Increase the target fusing temperature by 5 more degrees using the following SPs:
SP 1- 105-109: 145 deg -> 150 deg -> 155 deg
SP 1- 105-023: 130 deg -> 140 deg -> 145 deg
SP 1- 105-027: 135 deg -> 140 deg -> 145 deg
SP 1- 105-141: 140 deg -> 145 deg -> 150 deg
SP 1- 105-115: 120 deg -> 125 deg -> 130 deg (For 1200 dpi mode)
CPM information:
Cor-C1c Cor-C1d Cor-C1e Cor-C1f Cor-C1g Cor-C1h
Plain paper 25 30 35 40 50 60
Mid-thick 25 30 35 40 50 50
Thick paper 1 25 28 28 30 30 30
Thick paper 2 18 18 18 18 18 18
Thick paper 3 18 18 18 18 18 18
Thick paper 4 18 18 18 18 18 18
Model: Cor-C1 Date: 19-Feb-15 No.: RD197042
Subject: Troubleshooting for SC121 (HP error) Prepared by: A.Ishida

SYMPTOM
・SC121 (HP error) at installation.
CAUSE
The shoe (resin part circled in red) on the second scanner carriage disengages from the
rail, due to shock and/or shaking during machine transport.
SOLUTION
Production line:
Temporary countermeasure
Before shipment, the first carriage will be moved to the new position shown below (the
distance from the left scale to the edge of the carriage was decreased from 53 +/-3mm
to 17 +/-3mm).
Note:
 This ensures that the second carriage stays firmly fixed in place. When the first carriage is
in this position, the second carriage is supported by the screw (circled in red).
 See Cut-in Serial Numbers below.
Before:
Pic. 1-1 Pic. 1-2

After:
Pic. 1-3 Pic. 1-4
Permanent countermeasure
The shape of the second carriage will be changed so that it does not disengage from the
rail.
In the field:
Do the Procedure below.
PROCEDURE
1. Restart the machine.

2. If SC121 still occurs, continue to Step 3.
3. Remove the Left scale, Rear scale, Sheet-through exposure glass, and Exposure glass
from the scanner. (Screw x6).
4. Carefully lift up the second scanner carriage, and then put the shoe back into the rail.
5. Reattach all parts that you removed in this procedure.

Cut-in Serial Numbers
The intended parts taken temporary countermeasure from the following serial numbers.
Name Destination Machine Code Serial #

MP 2554 SP NA/LA D197-57 G144RB00001~
Taiwan D197-59 G144RC40001~
LA/Korea D197-69 G144RC90001~
MP 2554 SPJ Korea D199-68 G144RC20001~
MP 3054 Taiwan D198-19 G154RA00001~
MP 3054 SP NA/LA D198-57 G154RA30483~
Taiwan D198-59 G154RC50001~
MP 3054 SPJ Korea D198-68 G154RC80001~
MP 3554 Taiwan D199-19 G164RA00001~
MP 3554 SP NA/LA D19957 G164RB30001~
Taiwan D199-59 G164RC50001~
LA/Korea D199-69 G164RB80001~
MP 3554 SPJ Korea D199-68 G164RC70001~
MP 4054 Taiwan D200-19 G174RA00001~
LA D200-29 G174RB20001~
MP 4054 SP NA/LA D200-57 G174RA30777~
Taiwan D200-59 G174RC40001~
EU D200-67 G174RC50001~
LA/Korea D200-69 G174RC70001~
MP 5054 Taiwan D201-19 G184RA00001~
LA D201-29 G185R110001~
MP 5054 SP NA/LA D201-57 G184RB20001~
Taiwan D201-59 G184RB50001~
EU D201-67 G184RC50001~
LA/Korea D201-69 G184RC90001~
MP 6054 LA D202-29 G195R230001~
MP 6054 SP NA/LA D202-57 G194RB40001~
Taiwan D202-59 G195R150001~
LA/Korea D202-69 G194RB90001~
Model: Cor-C1 Date: 9-Mar-15 No.: RD197043
Subject: Troubleshooting for low image density. Prepared by: A.Ishida

SYMPTOM
The image density decreases with continuous printing, especially in solid image areas
(though it is within specification).
Note: This does not occur in text areas.
CAUSE
This may occur due to the condition of the developer, and also occurs more easily when
repeat prints are made from the same original.
SOLUTION
Change the following SP modes as shown.
Note:
- This will increase the amount of toner used to develop the image.
- As a side effect, this will shorten the yield of the toner bottle.
SP3-629-001 (Vc Vsp) Set to 530

SP3-629-101 (Vb Vsp) Set to 330
Model: Model Cor-C1 Date: 23-Mar-15 No.: RD197044
Subject: CC-CERTIFIED IN 2014 Machine Prepared by: A.Ishida

Important Information on Installing the COR-C1 models (SP models for EU and Asia) as a
CC-CERTIFIED Machine compliant with IEEE Std 2600.2TM-2009
Do the following seven steps if you want to install the COR-C1 models (SP models for EU
and Asia)) as a CC-CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in March 2015.
shown in the page 6 - 7.
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
mp_2554_3054_3554_4054_5054_6054 /en/download_admin.html
mp_2554_3054_3554_4054_5054_6054/en/download_user.html
int/index_book.htm
DriverInstall.html
This First".

Service Manual", confirm that no suspicious parts or devices are attached to the USB,
LAN, and SD Card Slot of the peripheral.

------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------
"Component Check" in "Fax Option Type M12 Machine Code: D3A5 Field Service
Manual", confirm that no suspicious parts or devices are attached to the fax unit.



[Format All Data].

Certification was first attained (same as the March 2015 machines), install the
● If the customer wants to install the machine as an equivalent of the March 2015
Firmware versions with which the COR-C1 models (SP models for EU and Asia)) first
achieved CC-CERTIFICATION:
(March 2015)

Number:
System/Copy 1.04 D2025550F
Network Support 14.26 D2025564C
Fax 02.00.00 D2025557D
RemoteFax 01.00.00 D2025558C
Scanner 01.00 D3A75704C
Web Uapl 1.03 D2025561C
NetworkDocBox 1.01 D2025565D
Printer 1.01 D3A75701D
RPCS 3.16.7 D3A75703B
Font EXP 1.00 D1475581
PCL 1.03 D2025566B
PCL Font 1.14 M1095273
PDF 1.02 D3A75733B
PS3 Font 1.11 D6415763A
Java VM v12 std 12.01.05 D2025567B
GWFCU3.8-7 01.00.00 D2025559B
(WW)
PowerSaving Sys F.22 D2025554C
Engine 01.06:02 D2025501
OpePanel 1.02 D2025563C
ADF
ARDF 01.090:02 D7795300E
SPDF 01.340:16 D6835550F
Ic Key and Ic Ctlr versions with which the COR-C1 models (SP models for EU and Asia))
first achieved CC-CERTIFICATION:
(March 2015)
Hardware: Version:
Ic Key 01020714
Ic Hdd 3330

<For EU>
Paper Documents
・D202-7007 MP 2554/3054/3554/4054/
5054/6054 series
Read This First
・A232-8561A Safety Information
・M109-8615 CE Marking Traceability Information
(For EU Countries Only)

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 MP 2554/3054/3554/4054/
5054/6054 series
User Guide



<For Asia>
Paper Documents
・D202-7009 MP 2554/3054/3554/4054/
5054/6054 series
Read This First

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 MP 2554/3054/3554/4054/
5054/6054 series
User Guide



Model: Cor-C1 Date: 9-Apr-15 No.: RD197045
Subject: Troubleshooting for Cor-C1 Handset Prepared by: A.Ishida

SYMPTOM
The bracket for the handset kit (Handset HS3020) used on the Cor-C1, Met-C1, and Or-C2
cannot be installed on the Cor-C1.
CAUSE
The screw used to attach the handset is too small compared to the screw hole in the
cover.
SOLUTION
Temporary countermeasure:
Install the modified handset kit (P/N D1979900). The size of the screw hole in the bracket
was changed to fit the M4 screws.
Note: The handset kits that contain the modified bracket have a green seal affixed to the
top of the box.
Part Number Description Contained parts Q’ty

D1979900 KIT:BRACKET:HAND SET BRACKET: HAND SET 1
SCREW:M4 X12 1
SHEET: HAND SET: SCREW 1
Permanent countermeasure:
The EDP code of the handset kit will changed from 416683 to 417548.
Affected machines
The destination for all affected machines is LA.
Name Destination Machine Code

MP 2554 SP LA D197-57
LA D197-58
LA D197-69
MP 3054 SP LA D198-57
LA D198-58
LA D198-69
MP 3054 LA D198-29
MP 3554 SP LA D199-57
LA D199-58
LA D199-69
MP 3554 LA D199-29
MP 4054 SP LA D200-57
LA D200-28
LA D200-69
MP 4054 LA D200-29
MP 5054 SP LA D201-57
LA D201-58
LA D201-69
MP 5054 LA D201-29
MP 6054 SP LA D202-57
LA D202-58
LA D202-69
MP 6054 LA D202-29
Subject: Maintenance table for scanner rails Prepared by: Y.Saitoh

Service Manual Correction

The items in bold were added/deleted.
Appendices:
Page Contents
p.57
Add/Delete:
Mainframe: D197/D198/D199
Item 120K 240K 360K EM Life Note

Reflector - C/I/L - - - Clean with an
1st Mirror - C/I/L - - - optics cloth.
2nd Mirror - C/I/L - - -
3rd Mirror - C/I/L - - -
Exposure Glass - C/I/L - - - Clean with the
- - - C/I/L RICOH’s
exposure glass
cleaner.
Scanner Guide - C/I/L - - - Clean with a dry
Rails Cloth.
Apply lubrication
as needed. When
the oil runs out, a
squeaking noise
may occur.
- C/I/L - - -
- - - C/I/L Clean with the

ADF Exposure RICOH’s
Glass exposure glass
cleaner.
p.61
Add/Delete:
Mainframe: D200/D201/D202
Item 160K 320K 480K EM Life Note

Reflector - C/I/L - - - Clean with an
1st Mirror - C/I/L - - - optics cloth.
2nd Mirror - C/I/L - - -
3rd Mirror - C/I/L - - -
Exposure Glass - C/I/L - - - Clean with the
- - C/I/L - RICOH’s
exposure glass
cleaner.
Scanner Guide - C/I/L - - - Clean with a dry
Rails Cloth.
Apply lubrication
as needed. When
the oil runs out, a
squeaking noise
may occur.
Reissued: 25-Jun-19
Model: Cor-C1.5cdefgh Date: 11-Mar-19 No.: RD284048b
RTB Reissue
Subject: Jam 63 (SPDF DF3120/ 3100/3080) Prepared by: T.Kiyohara
From: MFP section, OPOS Product Quality managemt Dept.
SYMPTOM
A paper non-feed (multi-feed and/or Jam 63) occurs.
Affected models:
MET-C2.1abcdeyz (D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ)
MET-C2abcdeyz (D238/D239/D240/D241/D242/D243/D244)
COR-C1.5cdefgh (D284/D285/D286/D287/D288/D289)
CAUSE
Paper dust and toner attaches to the reverse roller. If the attraction strength between
sheets of paper is too large, the ability of the paper to separate is decreased.
SOLUTION
If the symptom occurs, do the following:
1. Update the SPDF firmware to the following version.
Note: This will suppress the slight rotation of the reverse roller that is generated when the paper
feed motor is stopped.
No Model Firmware P/N

1 SPDF DF3100 ADF_SINAI-E Ver.01.050:061.34 D3B05550G
2. If this does not solve the issue, replace the separation pad with the following one,
which has been customized specifically for this symptom.
See PROCEDURE below.
IMPORTANT: Only install this part if the firmware upgrade does not work. This is
because there are side effects with this part (explained below).
Reissued: 25-Jun-19
2.
No Part Name P/N QTY

1 PAD:SEPARATION:ASSIST +3 D6839102 1
[A]
Reissued: 25-Jun-19
PROCEDURE
1. Remove the separate unit.
2. Remove the cover and reverse roller.
3. Remove the paper feed guide plate.

Reissued: 25-Jun-19
4. Remove the separation pad cover.
5. Replace the separation pad.

Model: Cor-C1 Date: 12-May-15 No.: RD197048


SPDF DF3080 – Accessory Check (pg. 135-136)
NO. Description Q’ty Remarks

1 Original Caution Decal: Multiple 1
languages
2 Original Set Decal Sheet 1
3 Coin Screw 2
Stepped Screw 2
4 1 Pass ADF Bracket 1 Not used for this model
5 Sub IPU Bracket 1 Not used for this model
6 Ferrite Core: K3 NF-75 (N) BK0 1
7 Ferrite Core: K3 NF-70-A(N) BK0 1
8 Clamp: LWS-0711A 2
9 Tapping Screw: M3*6 10 Use eight screws for this
model
10 BCU Board 1 Not used for this model
IPU-sub Board
11 IPU-sub Board 1
BCU Board
12 Spacer 1
- Serial Number Decal 1
Model: Cor-C1/Cor-C1_SOP Date: 21-May-15 No.: RD197049
Subject: Firmware Release Note: Option IPDS Prepared by: T. Tachibana


mentioned above.
This RTB has been issued to announce the firmware release information for the Option IPDS.

8.610 D3A75712 1st Mass production Available

Model: Cor-C1c Date: 25-May-15 No.: RD197051
Subject: Service Manual Correction(USB Device Server Option Prepared by: Y.Saitoh
Type M12)

The areas in bold were added.
Page Contents
p.342
Notes for Energy Save Mode Setting
If the machine which has this option enters into the energy save mode, you
cannot print because there will be a communication error. Follow the
instructions below to disable the machine’s entering into the energy save
mode.
1. Set SP5-191-001 (Power Str Set) to a value of “0”.
2. Exit SP mode.
3. Turn the machine main power OFF/ON.
Subject: Parts Catalog Correction for Guide Plate for Fusing Prepared by: T. Tachibana
Exit
Change: Ribs were added to the fusing unit guide plate and a retaining ring was added.
Reason: To further strengthen the guide plate and prevent it from breaking.
See IMPORTANT NOTE on next page regarding the attachment of the retaining ring.
Old part New part Description Q’ty Int Page Index Note
number number
08050106 RETAINING RINGS- 0-1 Set
E:SILENCER:DIA6 as
AA061215 AA066435 SPRING:RELEASE:FUSING 1-1 X/X X/O
EXIT
D2024214 D2024215 GUIDE PLATE:FUSING EXIT 1-1 X/X
Retaining ring (circled in red):

IMPORTANT NOTE on attachment of the retaining ring:
Attach the retaining ring on the left side of the spring, as shown.
CORRECT: Incorrect:
Reissued: 07-Jul-15
Model: Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ Date: 27-Mar-15 No.: RD193046b
MET-C1ab_SOP/ MET-C1cde_SOP/MET-C1yz_SOP
RTB Reissue
Subject: Firmware Release Note: SCANTOFOLDERHELPER Prepared by: Y. Fukuzaki
From: Connectivity Support Sect., MFP/P Tech Service Dept.
Important Information about Normal/Smart Panel

Firmware Updates
 To avoid this, when updating the firmware, make sure that the numbers next to
"NEW" and "ROM" are the same on the operation panel.
 If you install the wrong firmware, repeat the update procedure and check the
numbers mentioned above.
SCANTOFOLDERHELPER.
1.2 D1505532B June 2015 production Not Available
1.1 D1505532B Initial release Not Available
“Available” The firmware can be updated via RFU or SD card.

1. If a user logs off from authentication in Scan to Folder Helper on a
screen other than the first screen, when a user logs on and reopens the
application, the last screen from that session will be displayed.
2. If an invalid IP address was set as the destination in Scan to Folder

Helper and the Home key is pressed while the IP address is being
accessed, when the application is reopened, the application will stall
when the Next button is pressed.
This firmware is dependent on the following firmware modules. Please be

Reissued: 07-Jul-15

sure to update all of them:
- System/copy:
Model Met-C1 ab v3.11 or later (D1465550X)
Model Met-C1 cde v3.12 or later (D1485550Y)
Model Met-C1 xyz v2.11 or later (D1765550N)
Model Cor-C1 v1.11 or later (D2025550M)
Model Z-C2 v1.07 or later (D1935771G)
Model OR-C2 v1.14 or later (D1835530K)
- CheetahSystem:
v1.39 or later (D1501440Y)
- SDKService:
v1.06.01 or later (D1501437F)
1.1 Initial release
Reissued: 07-Jul-15
RTB Reissue
Subject: Firmware Release Note: IDCARDCOPY Prepared by: Y. Fukuzaki

Firmware Updates
IDCARDCOPY.
1.2 D1505531A June 2015 production Not Available
1.1 D1505531A Initial release Not Available

1. When ID Card Copy is opened, after entering and then recovering from
energy-saving mode, restarting ID Card Copy, navigating to the home
screen, and then reopening ID Card Copy, it takes approximately 30
seconds to display the first screen of the application.
2. When the "Stop" key is pressed after scanning only one side of a
document and then "Continue Printing" is selected, the following
problems occur:
- An error message for Quick Copy will be displayed above the
screen.
Reissued: 07-Jul-15

- The second screen will remain even while the job is being printed.
3. When the "Stop" key is pressed while scanning one side of a

document, the message "You do not have the privileges to use the
following function. Auto Color Sel." will be displayed.
This firmware is dependent on the following firmware modules. Please be

sure to update all of them:
- System/copy firmware:
Model Met-C1ab: v3.11 or later (D1465550X)
Model Met-C1cde: v3.12 or later (D1485550Y)
Model Met-C1xyz: v2.11 or later (D1765550N)
Model Cor-C1: v1.11 or later (D2025550M)
Model Z-C2: v1.07 or later (D1935771G)
Model OR-C2: v1.14 or later (D1835530K)
- CheetahSystem:
v1.39 or later (D1501440Y)
- SDKService:
v1.06.01 or later (D1501437F)
1.1 Initial release
Subject: FSM correction (USB Device Server Option Type Prepared by: T. Tachibana
M12)

- The areas in bold were added (2 bands, Step 6-1).
2. INSTALLATION – USB Device Server Option Type M12

Component Check
No Items Q’ty Remark
1 Interface Board 1
2 USB Cable 1
3 Ferrite Core 4
- Band 2 NA only
Installation Procedure
When installing this option in North America only:
6-1. Bind both cores with two bands [A], as shown below.
Note: The two binds are not included in options produced before March, 2015. To bind the
cores, use the binds (P/N: 11050047) registered as service parts or similar ones.
Reissued: 3-June-15
Model: Cor-C1c Date: 28-May-15 No.: RD197053a
RTB Reissue
Subject: Troubleshooting for SC721-70 Prepared by: T.Hirakawa
SYMPTOM
SC721 (Tray Lift Motor Error) occurs on the SR3140/SR3150 finisher.
CAUSE
There is a difference in level on the frame of the side plate tray. If the screw is tightened
too tightly, the side plate may deform.
SOLUTION
Attach the sheet (P/N: D6833644) between the frame and the side plate in the areas
circled.
Side plate of shift tray
Frame of shift tray

Reissued: 3-June-15
1. Remove the finisher.
2. Access the tray upper motor.
SR3140
Access the tray upper motor in the area circled in red (from underneath).
SR3150
Pull the booklet staple unit to access the motor.
Reissued: 3-June-15
3. Remove the snap ring
4. Shift the drive gear to the side (in the direction of the red arrow) while holding the up-
and-down frame.
5. Remove the base frames (4 screws).

Reissued: 3-June-15
6. Attach the sheets to each base frame.
7. Reattach the base frames and the drive gear.

Model: Cor-C1c Date: 16-Jun-15 No.: RD197054
Subject: Noise in the paper exit unit. Prepared by: A.Ishida

SYMPTOM
Noise may occur in the paper exit unit.
CAUSE
Friction between the inner face of the exit driven roller and roller shaft.
SOLUTION
Apply Silicone Grease G-501(P/N: 52039502) to the roller (P/N: D1494459).
See Procedure below.
Procedure for applying grease to the exit driven rollers
1. Remove the Paper Exit Unit.

2. Remove Duct B (tabs x5).
3. Remove Duct A (screws x2).
4. Remove the sensor connector and harness from the guide plate.
5. Remove the GUIDE PLATE:EXIT:LOWER:ASS'Y (screws x2).

6. Remove the STAY:EXIT:LOWER from the GUIDE PLATE:EXIT:LOWER:ASS'Y
(screws x4).
7. Remove the ROLLER:DRIVEN:EXIT:ASS'Y (screws x4).
8. Remove the e-ring and shaft.
9. Apply the grease to this shaft.
10. Reattach all parts that you removed in this procedure.

Cut-in Serial Numbers
Grease has been applied at the factory to the exit driven rollers from the following serial
numbers.
Name Destination Product Code Serial #

MP 2554SP NA / LA D197-57 G144RB00162~
Taiwan D197-59 G144RC40001~
LA /Korea D197-69 G144RC90001~
MP 2554SPJ Korea D197-68 G144RC20001~
MP 3054SP NA / LA D198-57 G154RB30001~
Taiwan D198-59 G154RC50001~
MP 3054SPJ Korea D198-68 G154RC80001~
MP 3554SP NA / LA D199-57 G164RB30060~
Taiwan D199-59 G164RC50001~
LA / Korea D199-69 G164RB80001~
MP 3554SPJ Korea D199-68 G164RC70001~
MP 4054 Asia / LA D200-29 G174RB20007~
MP 4054SP NA / LA D200-57 G174RC30001~
Taiwan D200-59 G174RC40001~
EU D200-67 G174RB50195~
Asia / LA D200-69 G174RC70001~
MP 5054 Asia / LA D201-29 G185R110001~
MP 5054SP NA / LA D201-57 G184RB20001~
EU D201-67 G184RC50001~
Asia / LA D201-69 G184RC90001~
MP 6054SP NA / LA D202-57 G194RC40001~
Asia / LA D202-69 G194RB90001~
Subject: Troubleshooting: SC672 Prepared by: T. Hirakawa
From: 2nd Tech Service Sect., PP Tech Service Dept.
SYMPTOM
SC672-11 or -12 (Controller start up error) occurs.
SC672-11: Communication error between operation panel and CTL after the machine is powered up.
SC672-12: Communication error between operation panel and CTL after normal start-up.
Note:
- SC672 does not appear on the SMC report, because it is not logged.
- The operation panel (Normal Operation Panel / Smart Operation Panel) communicates with the
controller via a USB cable and the IPU. SC672 is triggered when the panel cannot communicate with
the controller.
- Applicable models: MP 2554/3054/3554/4054/5054/6054
CAUSE
Possible causes include:
1. Failure of USB communication path (USB cable, IPU)
2. Data corruption of CTL onboard Flash memory
3. Poor supply voltage for CTL onboard ASIC
4. Firmware bug related to the energy saving system
5. Defective CTL onboard converter
6. Defective CTL onboard resistors
7. FCU start-up error
IPU Controller
USB
Operation panel
FCU
Figure 1: Operation panel, IPU and Controller / FCU
SOLUTION
In the field:
Do the following.
1. Turn the machine power OFF/ON.
2. Check the power saving system firmware version.
 If this firmware is older than ver. F.23 update it to ver. F.23 or newer.
3. Re-connect the USB cable between IPU board and operation panel.
Figure 2: USB connector (IPU)
Figure 3: USB connector (Operation panel)
4. Do the action in the flowchart on the next page to determine the cause and best course of
action.
Parts needed:
- USB cable
- CTL board
- IPU board
- FCU board
- Operation panel
Important: If the SC recurs after you do the action in this flowchart, do the following.
- If SC819 (cache error) appears in the SC history, replace the controller board.
- If SC991 (SCS: scs time count level c’) appears in the SC history, replace the controller
board and the USB cable.
Flowchart to determine the replacement parts
Parts How to determine the cause
USB cable Fuse 2 on the IPU
Operation Panel Fuse 2 on the IPU
IPU Fuse 2 on the IPU
CTL LED1 on the CTL
FCU Jumper switch on FCU

[A]: LED on the controller board

Check the condition (lit, off, blinking) of the LED on the CTL.
Figure 4: LED 1 on the CTL

No. Note
LED 1 For CPU
- LED blinks when the CPU is operating normally.
- LED is lit or off when there is a problem with the CPU.
[B]: Fuse on the IPU
Figure 5: Fuse on the IPU
[C]: Jumper switch on the FCU

If the jumper switch on the FCU is OFF, turn the switch ON.
Figure 6: Jumper switch on the FCU

[D]: Replacing the USB cable

1. Remove the paper exit tray [A].
2. Remove the left upper cover [A] (screws x 1)
3. Remove the left rear cover [A] (screws x 2)
4. Remove the controller cover [A] (screws x 4)
5. Remove the rear cover [A] (screws x4)

6. Remove the scanner rear cover [A] (screws x 3)
7. Remove the scanner rear cover (small) [A] (screws x 2)
8. Remove the I/F cable [A] (screws x 2, harnesses x 1, clamps x 1)
9. Remove the CIS cable [A].
SPDF (screws x 2, harnesses x1) ARDF (screws x 2, harnesses x1)

10. Remove the ADF (screws x 2)
Important: When you re-attach the ARDF later, make sure to attach the right hinge
screw on the left side.
11. Remove the scanner right cover [A] (screws x 1)
12. Remove the scanner front cover [A] (screws x 2)
13. Remove the scanner left cover [A] (screws x 2)

14. Remove the operation panel upper cover [A].
15. Remove the USB cable connector [A] (screws x1, clamps x2)
16. Remove the two screws.
17. Remove the two connectors.

18. Remove the scanner unit [A] (screws x 11)
Important:
Never loosen or remove the following screw when you remove or re-attach the unit. This is
because this screw fixes the scanner cam in place. If the position of the scanner cam
changes, the scanner will be misaligned. This will result in image skew and other image
alignment issues.
19. Remove the USB cable (clamp x5)

Important
Make sure that there is no space between the machine frame and the following three areas of
the scanner unit when you re-attach the scanner unit.
Part number change information
# Part Old P/N New P/N Description Q’ty

1 USB cable D2025220 D2025224 HARNESS:CRN-C1:OPERATION 1
SUB-UNIT:ASS'Y
[E]: Operation panel

Do the following procedure step-by-step if the USB cable replacement does not solve the problem.
Stop the procedure at any step if the problem is solved.
1. Reconnect [a] (Cable:LCDC:USB) and [b] (Cable:USB).
2. Replace [a] (Cable:LCDC:USB) and [b] (Cable:USB).
3. Replace [c] (PCB:OP-L:USB:ass’y).
4. Replace [d] (PCB:LCDC).
Mass-production:
The following modifications were applied for each possible cause.
# Possible cause SC code Modification
Failure of the USB Screening process added to the USB cable

SC672-11
1 communication path assembly line from Sept. 2014.
-12
(USB cable, IPU)
Firmware bug with Firmware modified in Feb 2014

energy saving system
2 -11 (Power Saving Sys version F.17 or newer)
Defective converter on Test process added to the assembly line from

3 -11
CTL Apr 2014.
Defective resistors on Assembly line process changed to prevent

4 CTL -11
resistor damage from May 2013.
Model: Cor-C1 Date: 24-Jun-15 No.: RD197056
Subject: FSM correction for SC990, 991, 997 Prepared by: T. Tachibana

The following SC descriptions were missing from the Service Manual.
6. Troubleshooting
- SC Tables: SC9xx (Others)
SC No. Level Error Name/Error Condition/Major Cause/Solution
Software operation error
Software attempted an unexpected operation.
 Parameter error
 Internal parameter error
SC990-00 D  Insufficient work memory
 Operation error caused by abnormalities that are normally
undetectable.
 Turn the main power off/on.
 Reinstall the software of the controller and BCU board.

Recoverable software operation error
Software attempted an unexpected operation.
SC991 covers recoverable errors as opposed to SC990.
 Parameter error
SC991-00 C  Internal parameter error
 Insufficient work memory
 Operation error caused by abnormalities that are normally
undetectable.
Logging only
Application function selection error
The application selected by the operation panel key operated
abnormally (No response, abnormal ending).
SC997-00 D Software bug (mainly the application)
 Check the optional RAM, DIMM, boards required by the
application program.
 Check if the combination of downloaded programs are correct.
Subject: Parts information for Tray Heater Accessory Prepared by: T. Tachibana
Change/Reason: This part was missing from the Parts Catalog.

Part number Description Q’ty Int Page Index Note
D2150502 PCB:DHB:DEHUMIDIFIER:NA:ASS'Y 1
Note:
 This part is used on the NA, EU, AA, TWN and CHN models.
 D2150502 consists of the following parts:
Field Service Manual
- 2. Installation
- Anti-Condensation Heater for Trays
- Accessory Check
Model: Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ Date: 07-Jul-15 No.: RD193049
Subject: Firmware Release Note: CONFERENCECONCIERGE Prepared by: Y. Fukuzaki


Firmware Updates
CONFERENCECONCIERGE.
1.1 D1505530B June 2015 production Not Available

1. When Conference Concierge is opened, after entering and then recovering
from energy-saving mode, restarting ID Card Copy, navigating to the home
screen, and then reopening Conference Concierge, it takes approximately 30
seconds to display the first screen of the application.
2. If the document is set as landscape even though there is no tray that is set to
A4 landscape, Conference Concierge might not be able to staple the upper-
left side.
3. If Letter-size paper is set as landscape and the staple is to be positioned on

the upper-left side, scanning might stop after one side of the document has
been scanned.
Model: Z-C2_SOP/ OR-C2_SOP/ Cor-C1_SOP/ Date: 07-Jul-15 No.: RD193049

4. In Conference Concierge, after printing with upper-left-side stapling, when
printing with two staples set, the orientation of the paper might differ from the
configured setting.
This firmware is dependent on the following firmware modules. Please be sure to

update all of them:
- System/copy:
Model Met-C1 ab v3.11 or later (D1465550X)
Model Met-C1 cde v3.12 or later (D1485550Y)
Model Met-C1 xyz v2.11 or later (D1765550N)
Model Cor-C1 v1.11 or later (D2025550M)
Model Z-C2 v1.07 or later (D1935771G)
Model OR-C2 v1.14 or later (D1835530K)
- CheetahSystem:
v1.39 or later (D1501440Y)
- SDKService:
v1.06.01 or later (D1501437F)
Model: Cor-C1 Date: 28-Jul-15 No.: RD197058
Subject: FSM correction for SP4013 (Scanner Free Run) Prepared by: T. Tachibana

The following SPs were newly added to the Service Manual. These SPs are available on
machines with Engine firmware (p/n: D2025501) version 1.13:03 or later.
5. System Maintenance
- SP Mode Tables - SP4000
- SP4-XXX (Scanner)
[Scanner Free Run]
4013
• Scan operation amount will depend on the latest scanning size

[0 or 1 / 0 / 1/step]
Book mode: Lamp Off ENG 0: OFF
001
1: ON
Repeats carriage reciprocating motion with lamp off.
[0 or 1 / 0 / 1/step]
Book mode: Lamp On ENG 0: OFF
002
1: ON
Repeats carriage reciprocating motion with lamp on.
Subject: Troubleshooting: SC547-02 Prepared by: T. Hirakawa

SYMPTOM
SC547-02 (Zero cross Error (relay contact fault)) occurs.
CAUSE
The relay harness was mistakenly routed between the air duct and the frame on
the production line.
SOLUTION
If this SC occurs, do the PROCEDURE on the following page.
PROCEDURE
1. Remove the controller rear cover.

2. Remove the scanner rear cover.
3. Remove the rear left cover.
4. Remove the rear right cover.
5. Remove the rear lower gap cover.
6. Remove the rear lower cover
Rear side
7. Remove the duct.

8. Check whether or not the relay harness (circled in red) is caught between the
air duct and frame.
 If it is, replace all parts shown in the table below.
IMPORTANT: See How to replace the relay harness below.
 If it is not, do the action in the Service Manual, SP tables, pg.1114.
C/D/E models:
Part number Description
D1995322 HARNESS:POWER SUPPLY UNIT:POWER SOURCE:FAN
AZ230282 (NA/TWN) POWER SUPPLY UNIT:NA:166W
AZ230284 (EU/AA/KOR) POWER SUPPLY UNIT:EU/AP:166W
AZ230286 (CHN) POWER SUPPLY UNIT:CO-C1E:CHN
D2025106 PCB:BCU:CRN-C1:SRD:ASS'Y
F/G/H models:
Part number Description
D2025322 HARNESS:POWER SUPPLY UNIT:POWER SOURCE:FAN:FGH
AZ230276 (NA/TWN) POWER SUPPLY UNIT:NA:249.7W
AZ230278 (EU/AA/KOR) POWER SUPPLY UNIT:EU/AP
AZ230280 (CHN) POWER SUPPLY UNIT:CO-C1H:CHN
D2025106 PCB:BCU:CRN-C1:SRD:ASS'Y
How to replace the relay harness

1. Remove the plate.
Left side
2. Disconnect the connectors and remove the harness.
Left side
3. Remove the bracket.
Rear side
4. Disconnect the connector and remove it from the box.

5. Disconnect the connector for the relay harness (circled in red) and then
replace the harness.
Affected Serial Numbers:

ASIA
Model code Serial number:
D249-69 G145P108007- G145P108086
G145P200198 - G145P500380
D250-29 G155P200539 - G155P400837
D250-69 G155P108077 - G155P501469
D251-29 G165P200033 - G165P400309
D251-69 G165P108001 - G165P500161
EU
Model code Serial number
D249-67 G144PC08001 - G145P500368
D250-27 G155P200489 - G155P500841
D251-67 G164PC08001 - G165P500133
CHINA
Model code Serial number
D197-61 G144PB00001 - G145P500174
D197-62 G144PA00002 - G145P401260
D198-61 G154PB00001 - G155P500228

D198-62 G154PA00002,
G154PC00143 - G154PC00146
G155P100241 - G155P100244
G155P400789 - G155P400797
D199-61 G164PB00001 - G165P500302
D199-62 G164PA00003,
G164PC00051 - G164PC00052
G165P100103,
G165P400124 - G165P400125
D200-21 G174PB00001 - G174PB00019,
G174PC00001 - G174PC00119,
G175P100001 - G175P100375
D200-61 G174PB00020 - G174PC00363,
G175P100047 - G175P500100
D200-62 G174PA00003 - G175P400069
D201-21 G184PA00004 - G185P100039
D201-61 G184PB00001 - G195P400003
D202-62 G194PA00003, G194PC00025
D252-21 G174PC50001 - G174PC50010
D253-61 G184PC50001 - G184PC50010
D254-61 G194PC50001 - G194PC50010
Model: Cor-C1 Date: 9-Oct-15 No.: RD197060
Subject: Manual correction - Caution note on PSU Prepared by: T. Tachibana

replacement
From: 1st MFP Tech Service Sec., MFP Tech Service Dept.
Please add the following caution in the field service manual.
4. Replacement and Adjustment

> PCBs and Other Items
> PSU
Model: Cor-C1 Date: 9-Oct-15 No.: RD197060
NEVER touch the areas outlined in red in the photos below, to prevent electric shock
caused by residual charge.
Residual charge of about 100V-400V remains on the PSU board for several months
even when the board has been removed from the machine after turning off the machine
power and unplugging the power cord.
The procedure to discharge residual charge from the machine by unplugging the power
cord from the AC wall outlet and pressing the main power switch works only for the DC
circuits on this board. Residual charge remains in the AC circuits.
For NA/TWN:
Front: Back:
For EU/AA/CHN:
Front: Back:
Reissued：30-Jan-19
Model: Cor-C1 Date: 4-Nov-15 No.: RD197061a
RTB Reissue
The items in red is the latest one.
Subject: List of controller boards by model and Prepared by: R. Tsurumi
product destination
This bulletin provides the p/n and description of Controller Boards by model and
product destination.
Updated on 30th Jan 2019:
This bulletin is regarding the new numbers given to the parts. The parts number listed in
red is the latest one.
NA
SP model (Non-SOP) SOP Model
Code P/N Description P/N Description
D197 D1975673 PCB:CTL_JL2:CRN-C1C:EXP D1975676 PCB:CTL_JL2:CRN-C1C_CH:EXP
D2025640 D2005600
D198 D1985673 PCB:CTL_JL2:CRN-C1D:EXP D1985676 PCB:CTL_JL2:CRN-C1D_CH:EXP
D2005641 D2005601
D199 D1995673 PCB:CTL_JL2:CRN-C1E:EXP D1995676 PCB:CTL_JL2:CRN-C1E_CH:EXP
D2005642 D2005602
D200 D2005663 PCB:CTL_JL2:CRN-C1F:EXP D2005676 PCB:CTL_JL2:CRN-C1F_CH:EXP
D2005673 D2005603
D201 D2015673 PCB:CTL_JL2:CRN-C1G:EXP D2015676 PCB:CTL_JL2:CRN-C1G_CH:EXP
D2005644 D2005604
D202 D2025653 PCB:CTL_JL2:CRN-C1H:EXP D2025676 PCB:CTL_JL2:CRN-C1H_CH:EXP
D2005645 D2005605
EU
Non-SOP Model
Basic model SP model
D197 - - D1975673 PCB:CTL_JL2:CRN-C1C:EXP
D2005640
D198 D1985672 PCB:CTL_JL2:CRN-C1D_BASIC:EXP D1985673 PCB:CTL_JL2:CRN-C1D:EXP
D2005651 D2005641
D199 - - D1995673 PCB:CTL_JL2:CRN-C1E:EXP
D2005642
D200 - - D2005663 PCB:CTL_JL2:CRN-C1F:EXP
D2005673
D201 - - D2015673 PCB:CTL_JL2:CRN-C1G:EXP
D2005644
D202 - - D2025653 PCB:CTL_JL2:CRN-C1H:EXP
D2005645
SOP Model
Code P/N Description
D197 D1975676 PCB:CTL_JL2:CRN-C1C_CH:EXP
D2005600
D198 D1985676 PCB:CTL_JL2:CRN-C1D_CH:EXP
D2005601
D199 D1995676 PCB:CTL_JL2:CRN-C1E_CH:EXP
D2005602
D200 D2005666 PCB:CTL_JL2:CRN-C1F_CH:EXP
D2005666
D201 D2015676 PCB:CTL_JL2:CRN-C1G_CH:EXP
D2005604
D202 D2025676 PCB:CTL_JL2:CRN-C1H_CH:EXP
D2005605
AA/TWN
Non-SOP Model
D2005640
D198 D1985672 PCB:CTL_JL2:CRN-C1D_BASIC:EXP D1985673 PCB:CTL_JL2:CRN-C1D:EXP
D2005651 D2005641
D199 D1995672 PCB:CTL_JL2:CRN-C1E_BASIC:EXP D1995673 PCB:CTL_JL2:CRN-C1E:EXP
D2005652 D2005642
D200 D2005672 PCB:CTL_JL2:CRN-C1F_BASIC:EXP D2005663 PCB:CTL_JL2:CRN-C1F:EXP
D2005653 D2005673
D201 D2015672 PCB:CTL_JL2:CRN-C1G_BASIC:EXP D2015673 PCB:CTL_JL2:CRN-C1G:EXP
D2005654 D2005644
D202 D2025662 PCB:CTL_JL2:CRN-C1H_BASIC:EXP D2025653 PCB:CTL_JL2:CRN-C1H:EXP
D2025652 D2005645
SOP Model
This parts needed when install SOP to Basic
model.
D197 - - D1975676 PCB:CTL_JL2:CRN-C1C_CH:EXP
D2005600
D198 D1985675 PCB:CTL_JL2:CRN-C1D_BAS_CH:EXP D1985676 PCB:CTL_JL2:CRN-C1D_CH:EXP
D2005611 D2005601
D199 D1995675 PCB:CTL_JL2:CRN-C1E_BAS_CH:EXP D1995676 PCB:CTL_JL2:CRN-C1E_CH:EXP
D2005612 D2005602
D200 D2005665 PCB:CTL_JL2:CRN-C1F_BAS_CH:EXP D2005666 PCB:CTL_JL2:CRN-C1F_CH:EXP
D2005675 D2005676
D201 D2015675 PCB:CTL_JL2:CRN-C1G_BAS_CH:EXP D2015676 PCB:CTL_JL2:CRN-C1G_CH:EXP
D2005614 D2005604
D202 D2025685 PCB:CTL_JL2:CRN-C1H_BAS_CH:EXP D2025676 PCB:CTL_JL2:CRN-C1H_CH:EXP
D2005620 D2005605
CHN
Non-SOP Model
D2005640
D198 - - D1985673 PCB:CTL_JL2:CRN-C1D:EXP
D2005641
D199 - - D1995673 PCB:CTL_JL2:CRN-C1E:EXP
D2005642
D200 D2005672 PCB:CTL_JL2:CRN-C1F_BASIC:EXP D2005663 PCB:CTL_JL2:CRN-C1F:EXP
D2005653 D2005673
D201 D2015672 PCB:CTL_JL2:CRN-C1G_BASIC:EXP D2015673 PCB:CTL_JL2:CRN-C1G:EXP
D2005654 D2005644
D202 D2025662 PCB:CTL_JL2:CRN-C1H_BASIC:EXP D2025653 PCB:CTL_JL2:CRN-C1H:EXP
D2025652 D2005645
SOP Model
This parts needed when install SOP to Basic
model.
D197 - - D1975676 PCB:CTL_JL2:CRN-C1C_CH:EXP
D2005600
D198 - - D1985676 PCB:CTL_JL2:CRN-C1D_CH:EXP
D2005601
D199 - - D1995676 PCB:CTL_JL2:CRN-C1E_CH:EXP
D2005602
D200 D2005665 PCB:CTL_JL2:CRN-C1F_BAS_CH:EXP D2005666 PCB:CTL_JL2:CRN-C1F_CH:EXP
D2005675 D2005676
D201 D2015675 PCB:CTL_JL2:CRN-C1G_BAS_CH:EXP D2015676 PCB:CTL_JL2:CRN-C1G_CH:EXP
D2005614 D2005604
D202 D2025685 PCB:CTL_JL2:CRN-C1H_BAS_CH:EXP D2025676 PCB:CTL_JL2:CRN-C1H_CH:EXP
D2005620 D2005605
Reissued: 9-May-16
Model: Cor-C1 Date: 5-Nov-16 No.: RD197062b
RTB Reissue
The items in bold italics were corrected.
Subject: Supplementary information on the optional anti-condensation Prepared by: A Ishida
heater
From: 1st Tech. Support Sec. Service Support Dept.
Product Safety Other ( ) Tier 2 Tier 0.5
Supplementary information on the optional anti-condensation heater
4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe tray
- Optional tray (PB3150, PB3220/PB3210, PB3230/PB3170)
- PCU
- Scanner
See the table below for the parts required when installing the heater.
Tray heaters (Main + Op)
Tray heaters (Main + Op)

Tray heater( (Main unit)
Tray heater (main unit)
Scanner + PCU heater

Tray heater (Op tray)
Scanner Heater
+ PCU heater
+ PCU heater
PCU Heater
P/N for P/N for

NA/TWN EU/AP/CHN
(110V to (220V to
Part description 130V) 240V)
Heater PCB PCB:DHB:DEHUMIDIFIER:
(Assembly-1) ASS'Y D2150502 D2150502 1 1 1 1 1 1 1 1
HEAT SINK:
Tray Heater HEATER:ASS'Y D1862880 D1862890 1 1 1 1
(main unit)
TAPPING SCREW - M3X8 08025299 08025299 1 1 1 1
THERMOSTAT:ASS'Y D2027980 D2027980 1 1 1 1
HEATER:OPTION:9W B2291687 B2291688 1 1 1 1
PCU Heater SCREW:SMALL ROUND/ 09573007N
SPRING:M3X6 09573006N 09573006N 1 1 1 1
DECAL:WARNING (HIGH G1281152
TEMPERATURE) G1281151 G1281151 1 1 1 1
Scanner Heater
(Assembly-2) HEATER:SCANNER:ASS'Y D7390071 D7390072 1 1
Harness for PCU
& Scanner HARNESS:DEHUMIDIFIER:
Heater SCANNER:PCU D2025399 D2025399 1 1 1 1 1
Tray Heater for
PB3230/PB3170 HEATER:ASS'Y D6951117 D6951127 *1 *1 *1
Tray Heater for
PB3220/3210 HEATER:ASS'Y D6931117 D6931127 *1 *1 *1
Tray Heater for
PB3150 HEATER:ASS'Y D6931117 D6931127 *1 *1 *1
* Choose one.
Reissued: 9-May-16
Model: Cor-C1 Date: 5-Nov-16 No.: RD197062b
RTB Reissue
The items in bold italics were corrected.
Assembly-1: Heater PCB is composed of the following parts.
Part number Description Q’ty
D2025185 PCB:DHB 1
D2025396 HARNESS:BCU:DEHUMIDIFIER:DC 1
D2025397 HARNESS:POWER SUPPLY UNIT: 1
DEHUMIDIFIER:AC
D2025398 HARNESS:DEHUMIDIFIER:PAPER FEED:BANK 1
04543006Q TAPPING SCREW - M3X6 3
11050758 CLAMP:LWSM-0306A 7
11050763 CLAMP:LWS-1211A 1
Assembly-2: Scanner Heater is composed of the following parts.

D2021836 COVER:HEATER:SCANNER 1
D1491835 BRACKET:DEHUMIDIFIER:HEATER 1
B2291688 (EU) HEATER:OPTION:230V:9W 1
B2291687 (NA) HEATER:120V:9W 1
03530050N SCREW:M3X5 1
03530030N SCREW:M3X3 2
IMPORTANT:
 Make sure to install the tray heater with the rated voltage that matches your
country/region.
 If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Example: If a 100V heater is installed on a 200V rated machine), or
the heater will not be able to reduce enough moisture (Example: If a 200V heater is
installed on a 100V rated machine).
Model: Cor-C1 Date: 13-Nov-15 No.: RD197063
Subject: Request for mylar replacement when installing the Document Prepared by: T. Tachibana
Feeder DF3090
Product Safety Other (Request at Tier 2 Tier 0.5
installation)
Request
When installing the Document Feeder (DF3090), replace the mylar originally attached to
its exposure glass with the new mylar included as an accessory to the Document Feeder.
Scan quality, especially at the trailing edge of the original, is better with the new mylar.
Replace the mylar for the following combination of the mainframe and DF3090:
- DF3090 manufactured from October 2015 and main unit manufactured before
October 2015 production.
S/N information
Main unit Document Feeder (DF3090)
Before October 2015 production From October 2015 production
e.g.
G145f9xxxxx, G145f8xxxxx,
E935fAxxxxx,
E935fBxxxxx,
E935fCxxxxx,
e.g. G14yfmxxxxx
y: Right most digit of the year of production
m: Production month
Mylar Replacement Procedure:
Note:
- If the mylar could not be attached properly, remove it and attach a new one at your
next visit.
- Without the new mylar, feeding thick paper for more than 90K pages may cause
jitter.
1. Remove the mylar originally attached from the document feeder exposure glass.
2. Wipe the document feeder exposure glass with cloth.
3. Attach the new mylar.
- The cutout on the mylar faces to the left.
- Set the top left corner (circled in red) flush against the top edge of the exposure glass.
0～0.5 mm
0～0.5 mm
Cutout
View from the side:
Part Information:
D2411727 SHEET:GAP:ASS'Y 1
Subject: FSM correction: IOB --> BCU Prepared by: R.Tsurumi


The description “IOB” was changed to “BCU,” because Cor-C1 does not have an IOB.
Please make the following corrections to your field service manual.
SC302-00 to SC392-01
SC324-01 D Development Motor: Bk: Lock
Lock signals are observed at 2 sec intervals during motor ON,

and a High level is detected at least 20 times
 Motor defective
 Connector disconnected
 Harness broken
 IOB BCU defective.
 Unit torque increased
 Replace the development motor.

 Reconnect the connector.
 Replace the harness.
 Replace the IOB. BCU
 Replace the development unit.
 Replace the driven unit.
SC396-01 D Drum Motor Lock
Lock signals are observed at 2 sec intervals during motor ON,

and a High level is detected at least 20 times.
 Motor defective
 Harness broken
 IOB BCU defective
 PCU torque increased
 Reconnect the connector.

 Replace the harness of the drum/waste toner motor.
 Replace the drum/waste toner motor.
 Replace the PCU.
 Replace the IOB BCU.
SC440-00 to SC498-00
SC440-00 D High Voltage Power Source: Paper Transfer : Output Error
The machine detects the error detection signal “L (unexpected)”

10 times for 200 msec consecutively when monitoring the error
signal every 20 msec during outputting the PWM signal.
Hardware error
 Input / Output connector is disconnected.
 Input / Output harness is short-circuited.
 IOB BCU error (signal error)
 HVPS defective
Load error
 Transfer roller's impedance increases.
 Transfer unit is not set properly.
 Cycle the main power off/on.

 Reconnect or replace the harness of the HVPS (power
pack).
 Reconnect or replace the harness between the BCU and
the HVPS.
 Reset or replace the transfer unit.
 Check if the contact and separation movement of the
transfer unit works correctly.
 Replace the HVPS.
 Replace the BCU.
SC460-00 D High Voltage Power Source: Separation : Output Error
The machine detects the error detection signal “L (unexpected)”

10 times for 200 msec consecutively when monitoring the error
signal every 20 msec during outputting the PWM signal.
Hardware error
 Input / Output connector is disconnected.
 Input / Output harness is short-circuited.
 Transfer unit is not set properly.
 IOB BCU error (signal error)
 HVPS defective
Load error
 Grounding fault of separation power output, short-circuit
with other outputs
 Surface/air clearance insufficient in separation power
output path (including distance from other outputs)
 Cycle the main power off/on

 Reconnect or replace the harness of the HVPS (power
pack).
 Reconnect or replace the harness between the BCU to the
HVPS.
 Reset or replace the transfer unit.
 Check if the contact and separation movement of the
transfer unit works correctly.
 Replace the HVPS.
SC501-01 to SC589-02
SC501-01 B 1st Tray Lift Error
The machine detects the error of the 1st tray lift motor 3 times
consecutively when the 1st tray is lifted.
(The message of resetting the tray is displayed when the
machine detects the error consecutively 2 times or less.)
 1st tray limit sensor connector disconnection, malfunction

or sensor's dirt.
 1st tray lift motor connector disconnection, malfunction
 Foreign matter, such as paper scrap, is caught between the
paper feed tray and the tray lift motor.
 Paper set fault
 Reset the paper.

 Remove the foreign matter.
1st tray limit sensor, 1st tray lift motor
 Check the harness.
 Reset the connector.
 Replacement
1st paper feed unit, 1st tray
 Replacement
Paper transport IOB BCU
 Replacement
SC501-02 B 1st Tray Lowering Error
The machine detects the error of the 1st tray lift motor 5 times
consecutively when the 1st tray is lowered.
 1st tray limit sensor connector disconnection, malfunction

or sensor's dirt.
 1st tray lift motor connector disconnection, malfunction
paper feed tray and the tray lift motor.
 Paper set fault
 Paper overload

1st tray limit sensor, 1st tray lift motor
 Replacement
1st paper feed unit, 1st tray
 Replacement
 Replacement
SC502-01 B 2nd Tray Lift Error
The machine detects the error of the 2nd tray lift motor 3 times
consecutively when the 2nd tray is lifted.
 2nd tray limit sensor connector disconnection, malfunction,

dirt
 2nd tray lift motor connector disconnection, malfunction
paper feed tray and the tray lift motor
 Paper set fault

2nd tray limit sensor, 2nd tray lift motor
 Replacement
2nd paper feed unit, 2nd tray
 Replacement
 Replacement
SC502-02 B 2nd Tray Lowering Error
The machine detects the error of the 2nd tray lift motor 5 times
consecutively when the 2nd tray is lowered.
 The 2nd paper feed tray limit sensor connector

disconnection, malfunction, and dirt
 2nd tray lift motor connector disconnection, malfunction
paper feed tray and the tray lift motor
 Paper set fault
 Paper overload

2nd tray limit sensor, 2nd tray lift motor
 Replacement
2nd paper feed unit, 2nd tray
 Replacement
 Replacement
SC520-03 C Transport Motor: Lock
During motor ON, after checking the motor error notification

registers (err_velo and err_posi) for 500msec, the error state of
either register was detected at least 5 times.
 Motor defective
 Harness broken
 Encoder defective
 Replace the motor.

SC521-02 C Duplex By-pass Motor: Lock

 Motor defective
 Harness broken

SC522-00 C Paper Exit Motor: Lock

 Motor defective
 Harness broken

SC530-00 D Fusing Fan Lock
In the motor ON state, the value of the lock sensor is checked

every 100msec.
If a lock signal is not obtained for 50 times consecutively.
 Motor defective
 Harness broken
 Replace the fusing fan.

SC531-00 D Development Bearing Cooling Fan Lock

every 100msec.
 Motor defective
 Harness broken
 Replace the development bearing cooling fan

SC533-00 D PSU Cooling Fan Lock
SC533-01 D Development Bearing Cooling Fan

every 100msec.
 Motor defective
 Harness broken
 Replace the development bearing cooling fan.

SC534-00 D Development Exhaust Fan

every 100msec.
 Motor defective
 Harness broken
 Replace the development exhaust fan.

SC535-00 D Paper Exit Cooling Fan Lock

every 100msec.
 Motor defective
 Harness broken
 Replace the paper exit cooling fan.

SC540-00 D Fusing/paper Exit Motor: Lock
During motor ON, after checking lock signals for 2sec, a High
level was detected at least 20 times.
 Motor defective
 Harness broken
 Unit torque increased
 Replace the fusing/paper exit motor.

SC543-00 A Fusing Central Thermopile High Temperature Detection

(Software)
When the fusing central thermopile detects a predetermined

temperature or above for specified seconds consecutively.
Detection period 100ms, detection count: 10 times or more.
 Triac short-circuit
 IOB board defective
 BCU board defective
 Replace the IOB board.

 Replace the BCU board.
 Replace the fusing unit.
SC553-00 A Fusing End Thermopile High Temperature Detection (software)
Above a predetermined temperature detected for specified

seconds continuously.
Detection period: 100ms, detection count: 10 times or more.
 IOB defective
 BCU defective
 Replace the IOB.

SC563-00 A Pressurized Central Thermistor High Temperature Detection

(software)
Above a predetermined temperature detected for specified

seconds continuously.
Detection period: 100ms, detection count: 10 times or more.
 IOB defective
 BCU defective

SC573-00 A Pressurized Edge Thermistor High Temperature Detection

(software)
When the pressurized edge thermistor detects a predetermined

temperature or above for specified second consecutively.
 IOB defective
 BCU defective

Subject: FSM correction: SP6009 Prepared by: R.Tsurumi


Please add the following SP descriptions to your Field Service Manual in section:
System Maintenance > SP Mode Tables – SP6001-1
NOTE: This SP is operated in the SSP mode.
SP6-XXX (Peripherals)
[ADF Free Run] (SSP)

Performs an ARDF free run in duplex mode. Press [ON] to start, [OFF] to
stop.
6009
 This is a general free run controlled from the copier.
 This SP works in the SSP mode.
Free Run Simplex Motion ENG [OFF or ON / - / 1/step]

6-009-001
ADF operates in a free-run state with simplex paper.
Free Run Duplex Motion ENG [OFF or ON / - / 1/step]

6-009-002
ADF operates in a free-run state with duplex paper.
Free Run Stamp Motion ENG [OFF or ON / - / 1/step]

6-009-003
ADF operates in a free-run state with simplex paper and stamp].
Free Run Simplex

ENG [OFF or ON / - / 1/step]
6-009-004 Motion(low speed)
Performs ADF free running with simplex paper in a low speed.
Free Run Simplex

6-009-005 Motion(high speed)
Performs ADF free running with simplex paper in a high speed.
Free Run Duplex

6-009-006 ENG [OFF or ON / - / 1/step]
Motion(low speed)
Performs ADF free running with duplex paper in a low speed.
Free Run Duplex

6-009-007 Motion(high speed)
Performs ADF free running with duplex paper in a high speed.
.
Subject: CC-CERTIFIED IN 2015 Machine Prepared by: J.Kitagawa

Important information on installing the COR-C1 models (SP models) as a CC-CERTIFIED

machine compliant with IEEE Std 2600.2TM-2009
If you install the COR-C1 model (for NA, GSA, Asia, EU and KOR), please follow this RTB
instead of RTB No.RD197040 (for NA, GSA), No.RD197044 (for EU and Asia).
Because the firmware has been updated.
Do the following seven steps if you want to install the COR-C1 models (SP models) as a
CC-CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in October 2015.
shown in the page 6 -11.
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
http://support-
download.com/services/device/ccmanual/mp_2554_3054_3554_4054_5054_6054/en/
download_admin.html
http://support-
download.com/services/device/ccmanual/mp_2554_3054_3554_4054_5054_6054/en/
download_user.html
int/index_book.htm
DriverInstall.html

This First".


Service Manual", confirm that no suspicious parts or devices are attached to the USB, LAN,
and SD Card Slot of the peripheral.

------------------------------------------------------------------------------------------------------------------------
------------------------------------------------------------------------------------------------------------------------
"Component Check" in "Fax Option Type M12 Machine Code: D3A5 Field Service Manual",
confirm that no suspicious parts or devices are attached to the fax unit.



[Format All Data].

Certification was first attained (same as the October 2015 machines), install the
● If the customer wants to install the machine as an equivalent of the October 2015
Firmware versions with which the COR-C1 models (SP models) first achieved CC-
CERTIFICATION:
(October 2015)

Number:
System/Copy 1.12 D2025550P
Network Support 14.32 D2025564J
Fax 06.00.00 D2025557H
RemoteFax 02.00.00 D2025558D
Scanner 01.05 D3A75704H
Web Uapl 1.04 D2025561D
NetworkDocBox 1.06 D2025565J
Printer 1.04 D3A75701G
RPCS 3.16.7 D3A75703B
Font EXP 1.00 D1475581
PCL 1.06 D2025566E
PCL Font 1.14 M1095273
PDF 1.02 D3A75733B
PS3 Font 1.11 D6415763A
Java VM v12 std 12.13.04 D2025567H
GWFCU3.8-7 02.00.00 D2025559C
(WW)
PowerSaving Sys F.23 D2025554D
Engine 1.12:03 D2025501F
OpePanel 1.04 D2025563E
ADF
ARDF 01.130:03 D7795300F
SPDF 01.340:16 D6835550F
Ic Key and Ic Hdd versions with which the COR-C1 models (SP models) first achieved CC-
CERTIFICATION:
(October 2015)
Hardware: Version:
Ic Key 01020714
Ic Hdd 3330

<For NA/ GSA (D197/D198/D199/D200/D201/D202)>
Paper Documents
・D202-7008 MP 2554/3054/3554/4054/
5054/6054 series
Read This First
・D202-7058C Notes for Users

・D202-7472 Copy/ Document Server
・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan
・D202-7477 Connecting the Machine/ System Settings

・D202-7482 RICOH MP 2554/3054/3554/4054/
5054/6054 series
User Guide



<For EU (D249/D250/D251)>
Paper Documents
・D202-7007 MP 2554/3054/3554/4054/
5054/6054 series
Read This First

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 RICOH MP 2554/3054/3554/4054/
5054/6054 series
User Guide



<For EU (D200/D201/D202)>
Paper Documents
・D202-7007 MP 2554/3054/3554/4054/
5054/6054 series
Read This First

・M109-8615 CE Marking Traceability Information
(For EU Countries Only)

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 RICOH MP 2554/3054/3554/4054/
5054/6054 series
User Guide



<For Asia (D249/D250/D251)>

Paper Documents
・D202-7089 MP 2554/3054/3554/4054/
5054/6054 series
Read This First


・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 RICOH MP 2554/3054/3554/4054/
5054/6054 series
User Guide



<For Asia (D200/D201/D202)>

Paper Documents
・D202-7009 MP 2554/3054/3554/4054/
5054/6054 series
Read This First

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 RICOH MP 2554/3054/3554/4054/
5054/6054 series
User Guide



<For KOR_J(D197/D198/D199)>
Paper Documents
・D202-7009 MP 2554/3054/3554/4054/
5054/6054 series
Read This First

・D202-7473 Fax
・D202-7474 Print
・D202-7475 Scan

・D202-7482 RICOH MP 2554/3054/3554/4054/
5054/6054 series
User Guide



Reissued：21-Dec-15
Model: Cor-C1 Date: 11-Dec-15 No.: RD197067a
RTB Reissue
The items in bold italics were added
Subject: SC142 occurs after replacing a “LENS:HOLDER:ASS'Y” Prepared by:T.Hirakawa
SYMPTOM
SC142-00 occurs after replacing the lens holder assembly with the service part
(LENS:HOLDER:ASS'Y, P/N: D2021771).
CAUSE
The focus adjustment and positioning adjustment of the lens and CCD (service parts only)
were not performed at the RMT factory.
SOLUTION
Production line:
The adjustments have been performed on lens holder assemblies beginning in January
2015.
In the field:
Replace the assembly.
Important: Use the information below to identify the affected service parts from
unaffected (normal) service parts.
Reissued：21-Dec-15
Model: Cor-C1 Date: 11-Dec-15 No.: RD197067a
How to identify the affected and unaffected (OK) parts
 Check the production date by looking at the lot number on the packaging.
 The lot number is circled in red in the photo below.
 The right 4 digits show the production date (example: production month: 01,
production year: 14)
 Check the serial number on the lens holder frame.

 If the serial number is attached to the frame, the focusing and positioning
adjustments have already been completed.
Subject: FSM revision (1 Bin Tray BN3110 Installation Procedure) Prepared by: T. Tachibana

Descriptions in red were added.
2. Installation
- 1 Bin Tray BN3110 (D692/ D3CQ)
Accessory Check
No. Description Q’ty Note
1 Tray support bar 1
2 Harness cover 1
3 Tray 1
4 Screw: M3 x 8 2
5 Gear 1
6 Left lower cover 1 D3CQ Only
(D3CQ Only) Before installing the 1 bin tray, attach the left side cover to the left cover.
1. Attach the cover from the left side by matching the bosses.
2. Lock the snap-fit on the left side.

3. Match the bosses on the right side.
4. Lock the snap-fit on the right side.
5. Confirm that the cover appear as shown below.
Continue with the 1 Bin Tray installation procedure as described in the service manual (P151~).
Model: Cor-C1/Cor-C1_SOP/Gim-MF1d/ Gim-MF1dM/GR-C2/GR- Date: 21-Jan-16 No.: RD184064
C2_SOP/ Lef-C1/OR-C2/OR-C2_SOP
Subject: Firmware Release Note: PCL Font Prepared by: J. Kitagawa

This RTB has been issued to announce the firmware release information for the PCL Font.


Model: Cor-C1/Cor-C1_SOP/Gim-MF1d/Gim-MF1dM/ Date: 29-Jan-16 No.: RD184065
GR-C2/GR-C2_SOP/Lef-C1/MET-C1ab/MET -C1ab_SOP/
MET -C1k/ MET -C1yz/ MET -C1yz_SOP/OR-C2/OR-C2_SOP
Subject: Firmware Release Note: Font EXP Prepared by: J. Kitagawa

This RTB has been issued to announce the firmware release information for the Font EXP.


Reissued: 19-Feb-16
Model: MET-C1/COR-C1 HE Model (for NA Only) Date: 10-Feb-15 No.: RD197069a
RTB Reissue
The item in bold italics was corrected.
Subject: HE Model Installation Procedure Prepared by: Y.Taniguchi
Product Safety Other (New model) Tier 2
For NA ONLY
The new HE model, targeting only the NA market, will launch in Feb 2016. This model will
be available for the following product series:
- D146-D150 series: MP C3003/C3503/C4503/C5503/C6003
- D197-D202 series: MP 2554/3054/3554/4054/5054/6054
- Peripherals: Paper Feed Unit PB3160 (for D146-D150)
Paper Feed Unit PB3220 (for D197-D202)
Differences between the HE model and standard models:

1) Card Reader and Keyboard
- Swipe type or Touch type can be selected for the Card Reader.
2) Paper Tray with key and lock
3) Decal for disabling the Bypass Tray
|1)| |2)|
] ]
|3)|
2) is attached at the factory, but 1) and 3) are not.

This bulletin provides the installation procedure of 1) and 3).
Reissued: 19-Feb-16
Card Reader and Keyboard
Overview
D146-D150 / Touch D146-D150 / Swipe
D197-D202/ Touch D197-D202 / Swipe

Reissued: 19-Feb-16
Accessories Check
No. Description Q’ty
1 Card Reader (Touch) 1
2 Card Reader (Swipe) 1
3 Keyboard 1
4 Keyboard Tray 1
5 Card Reader Tray 1
6 Cover:Card Reader (Touch) 1
7 Keyboard Bracket 1
8 Card Reader Bracket 1
9 Cover:Cables 1
10 BRACKET:SHIFT:D197-D202 1
11 COVER:FRONT:UPPER:(for D146-D150) 1
12 COVER:FRONT:UPPER:(for D197-D202) 1
A SCREW:M3X10 2
B SCREW:M3X6 13
C SCREW:M4X10 1
D SCREW:M4X6 2
E SCREW:M4X12 2
F SCREW:M3X8 2
G Clamp 3
Reissued: 19-Feb-16
[3]
[1] [2]
[6]
[4] [5]
[9]
[7] [8] [10]
[11] [12]
Reissued: 19-Feb-16
1. Spread a mat or a sheet of paper on the contact glass for protection.
2. Remove the following covers:

D146-D150 D197-D202
-Main Power Switch Cover -Main Power Switch Cover
-Right Upper Cover -Controller Cover
-Controller Cover -Controller Rear Cover
-Rear Cover -Scanner Rear Cover
-Scanner Rear Cover -Rear Left Cover
-Scanner Rear Cover (Small) -Scanner Right Cover
-Scanner Right Cover -Upper Left Cover
-Upper Left Cover -Left Rear Cover
-Left Rear Cover
3. Replace the upper piece of the Main Power Switch Cover. ( x2)
Reissued: 19-Feb-16
4. Remove the screw below.

D146-D150 D197-D202
5. Attach the clamps (x3) to the right hand side of the scanner unit.
Reissued: 19-Feb-16
6. Insert the cable of the Card Reader through the cover and bracket as shown below.
For Touch type ONLY
7. Touch type: Attach the Card Reader to the Bracket.
Screw: B (x4)
8. Swipe type: Attach the Card Reader to the Bracket.
Screw: A (x2)
Reissued: 19-Feb-16
9. Attach the Card Reader Tray to the Bracket.
Card Reader Tray
Screw: F (x2)
10. Attach COVER:CABLE to the Bracket.
Screw: B (x1)
11. Insert the cable of the Keyboard through the Keyboard Tray.
Reissued: 19-Feb-16
12. Insert the cables of the Card Reader and Keyboard through the Bracket.
13. For D197-D202 ONLY: Insert the cables through the hole in the Shift Bracket.
14. Insert the cables through the Main Power Switch Cover.
Reissued: 19-Feb-16
15. Route the cables through the top of the controller box as shown.
16. Connect the USB connectors to the I/O port.
17. Route the cables under the Scanner front cover and lock with the clamps.
Reissued: 19-Feb-16
18. Reattach the Main Power Switch Cover
19. For D197-D202 ONLY: Attach the Shift Bracket.
Screw: E (x2)
Screw: C (x1)
Reissued: 19-Feb-16
20. Attach the Keyboard Bracket.

D146-D150
Screw: E (x2)
Screw: C (x1)
D197-D202
Screw: D (x2)
Screw: B (x1)
21. Attach the Card Reader Bracket.

[Front Side] [Rear Side]
Screw: B (x3)
Reissued: 19-Feb-16
22. Attach the Keyboard Tray.
Screw: B (x4)
23. Set the Keyboard.

Reissued: 19-Feb-16
24. Remove the cutout from the left rear cover to make a hole for the cable.
25. Reattach the left rear cover as shown below.
26. Reattach all the covers removed.

Reissued: 19-Feb-16
Decal for disabling the Bypass Tray
Note:
Check with the customer or the sales person before attaching the decal. If the
customer wishes to use the Bypass Tray, do not attach it.
Accessories Check
No. Description Q’ty
1 Decal:Bypass Tray 1
1. Peel off the liner.

2. Attach the Decal to the Bypass Tray as shown below.
Reissued: 19-Feb-16
Parts Catalog for HE models
1. Card reader and Keyboard Section

D7391451 CASE:KEYBOARD 1 - - 1 -
D3DN1744 COVER:CARD READER:LOWER 1 - - 2 -
D3DN1748 COVER:CARD READER:UPPER 1 - - 3 -
D3DN1732 BRACKET:KEYBOARD 1 - - 4 -
D3DN1749 BRACKET:CARD READER 1 - - 5 -
D3DN1746 COVER:CABLE:KEYBOARD 1 - - 6 -
D3DN1729 BRACKET:KEYBOARD:SHIFT:D197-D202 1 - - 7 -
D3DN1711 COVER:FRONT:UPPER:D146-D150 1 - - 8 -
D3DN1721 COVER:FRONT:UPPER:D197-D202 1 - - 9 -
03603010P SCREW:M3X10 2 - - A -
04543006N TAPPING SCREW:ROUND POINT:3X6 13 - - B -
04543012N TAPPING SCREW:ROUND POINT:3X12 1 - - C -
04544006Q TAPPING SCREW:4X6 2 - - D -
04544012N TAPPING SCREW:ROUND POINT:4X12 2 - - E -
04583008N HEXAGON HEAD TAPPING SCREW:3X8 2 - - F -
11050759 CLAMP:LWSM-0605A 3 - - G -
[3]
[1] [2]
[6]
[4]
[5] [7]
Reissued: 19-Feb-16
[8] [9]
[A] [B] [C] [D] [E] [F] [G]
2. Paper Tray Section

Note: Parts not shown here are common with the standard model.
Common Parts for All the Trays

D1462868 CYLINDER:KEY 1 - - 1 -
D1462860 GRIP:PAPER TRAY:LOCK 1 - - 2 -
D1462867 LOCK:CYLINDER:PAPER TRAY 1 - - 3 -
D1462861 HOLDER:GRIP:PAPER TRAY:LOCK 1 - - 4 -
[1] Note:
Two spare keys come with
the part.
[2]
[Bottom View] [3]
[4]
Reissued: 19-Feb-16
1st Tray for D146-D150

D1462863 PAPER TRAY:NO.1:LOCK 1 - - 1 -
D1462865 COVER:PAPER TRAY:NO.1:LOCK 1 - - 2 -
[1]
[2]
2nd Tray for D146-D150

[1]
[2]
Reissued: 19-Feb-16
1st Tray for D197-D202

[1]
[2]
2nd Tray for D197-D202

[1]
[2]
Reissued: 19-Feb-16
3rd and 4th Trays for PB3160

D3DM2864 PAPER TRAY:NO.3:LOCK 1 - - 1 -
[1]
[2]
3rd and 4th Trays for PB3220

D3DM2871 PAPER TRAY:NO.3:B:LOCK 1 - - 1 -
[1]
[2]
Model: Cor-C1 Date: 30-Mar-16 No.: RD197070
Subject: Parts Catalog Correction: Separate bracket of the Prepared by: T. Tachibana
paper feed unit
Change: Shape of the separate bracket of the paper feed unit

Reason: To prevent multi feed
number number
D1472736 D2412736 BRACKET:SEPARATE:REAR 2-2 X/X - - Set
D2412730 STAY:SEPARATE:PEEN 0-1 - - - as
O/O
Note: When replacing the Separate bracket, replace together with the Separate Stay as a
set.
Reissued: 05-Jan-17
Model: Al-C2/AP-C3/AT-C3/MT-C5/Ch-C1/Cor-C1/MET- Date: 23-Feb-12 No.: RD129022c
C1ab/MET-C1ab_ch/MET-C1cde/MET-C1cde_ch/MET-
C1yz/MET-C1yz_ch/MET-C2ab/MET-C2cde/MET-
C2yz/OR-C2/OR-C2_ch/MT-C6/Ch-C2/Cor-C1.5
RTB Reissue
Subject: Firmware Release Note: SG3-ND Prepared by: M. Kumagai
This RTB has been issued to announce the firmware release information for the SG3-ND.

09 D3BV5570 November 2016 production Available
08 D5455575B June 2015 production Available
07 D5455575A 1st Mass production Available

09 By changed the standard of FAX, the firmware is corrected.
08 Symptom corrected:
Only Japanese domestic market
07 1st Mass production
Model: MET-C1b Date: 25-Aug-16 No.: RD147161
Subject: Transfer Lever Damage Prepared by: T. Kiyohara

SYMPTOM
The front lever is broken when the duplex unit is opened and closed.
Affected models:
Met-C2abcde (D238/D239/D240/D241/D242),
Met-C1abcdeyz (D146/D147/D148/D149/D150/D176/D177),
Cor-C1 (D197, D198, D199, D200, D201, D202)
CAUSE
The strength of the front lever was decreased when a modification was applied to this part
in March 2016.
SOLUTION
If the symptom occurs, replace the lever (P/N: D2399901).
PROCEDURE
1. Open the duplex unit.
2. Open the transfer/separation unit.
3. Remove the spring.
4. Remove the lever (E-ring).

5. Move [A] in the direction of the red arrow and attach the new lever.
6. Attach the E-ring.
7. Attach the spring.

Model: Corona-C1cdefgh Date: 3-Feb-17 RD197071
Subject: New bottom right cover Prepared by: Y.Ino

PROBLEM
Small insects may get inside the machine from the open space at the bottom right.
Model: Corona-C1cdefgh Date: 3-Feb-17 RD197071
SOLUTION
Procure and install the cover [A] below.
No Part Number Description Qty
1 D1491268 COVER:RIGHT:LOWER 1
Technical Bulletin
Model: COR-C1 Date: 13-Apr-17 No.: RD197072
Subject: SC670-00 occurs frequently Prepared by:
From: 1st FQM Sect, 1st FQM Dept. Yuusuke Taniguchi
SYMPTOM
SC670 occurs frequently.
CAUSE
Insufficient contact of the ground plate for the Fusing Unit/Paper Exit Unit.
When the plate is deformed, it may lose contact with the metal frame of the fusing unit or
paper exit unit. As a result, electrical noise (produced by paper transport inside the unit) is
not discharged through the plate correctly.
Note: Please be careful not to deform the plate when installing such a unit.
SOLUTION
Do the following:
 Correct the deformation in the ground plate as shown in the photos, so that the plate
touches the contact point on the frame.
Fusing unit:
Technical Bulletin
Model: COR-C1 Date: 13-Apr-17 No.: RD197072
Paper exit unit:
 If SC670-00 still occurs, do the action in the following flowchart (from the Field Service
Manual).
Note: This is because the cause is different from the one described above.
Reissued: 22-Jun-17
Model: Cor-C1 Date: 7-Jun-17 No.: RD197073a
RTB Reissue
The item (only Model name) in bold italics was corrected.
Subject: Parts Catalog Correction: Front Door and Case Prepared by: K. Moriizumi
Change: Shape of the front door and front door case.

Reason: To be common with the printer model.
number number
D2021242 D2011242 DOOR:FRONT 1-1 X/X - - Set
D2021241 D2011241 CASE:DOOR:FRONT 1-1 X/X - - as
O/O
Note: When replacing the front door, replace the front door case also at the same time.
Reissued: 22-Jun-17
Model: Cor-C1 Date: 7-Jun-17 No.: RD197073a
Technical Bulletin
Reissued: 11-Jan-18
Model: Cor-C1 Date: 25-Aug-17 No.: RD197074a
RTB Reissue
The item in bold italics were corrected.
Subject: SC672-11 always occur just after System Reset Prepared by: Y. Taniguchi
From: 1st FQM Sect, 1st FQM Dept.
SYMPTOM
SC672-11 occurs just after a “System Reset” is performed on the Affected Models below.
Note:
 The machine works normally until System Reset is performed.
 A System Reset is performed in the following cases:
- Remote installation of a solution app
- After RFU/ARFU completed
- The # and * keys are pressed together for 10 seconds
- Remote reboot via WIM (HDD format, A time area change and a
measurement unit change “mm/inch”).
 The above operations are completed normally, but SC672-11 will occur and it
must be cancelled when by the manual power OFF/ON.
CAUSE
Defective NAND chips are used on controller boards produced between Aug 2016 to April
2017 (see Affected Models below). A software bug is in the NAND chip. As a result of this
bug, the chip cannot perform a restore after the System Reset, which triggers the SC.
NAND chip
Technical Bulletin
Reissued: 11-Jan-18
Affected Models
- COR-C1 (MP 2554/3054/3554/4054/5054/6054)
- GR-C2 (MP C306/C307)
- Lef-C1 (MP 305+)
- Z-P2 (SP C435DN/C440DN)
- Service parts of Controller Boards for the above models.
SOLUTION
Production line:
The NAND chip was modified (applied from: April 2017 production).
Note: This was applied to the Lef-C1 and Z-P2 only, since production of the COR-C1 and GR-C2
have already been discontinued.
In the field:
A new firmware module “NAND FLASH” is added. Install this firmware into the affected
NAND chip by the following procedure.
1) Update System/Copy to the following version or later. This is a preparation for installation
of NAND FLASH firmware.
Product Firmware name P/N Version
COR-C1 System/Copy D2025550X 1.19
COR-C1_SOP System/Copy D2015550W 1.19
GR-C2 System/Copy D1965400R 1.14
LEF-C1 System/Copy D2595552M 1.11
Z-P2a System M2575735B 1.02
Z-P2b System M2575731D 1.05
2) Install NAND FLASH to modify the NAND chip

The installation procedure is same as other module. A caution message “One or more of
the items you selected have a different P/N...” should be shown but please press “OK”.
Product Firmware name P/N Version
All NAND FLASH D2055599 Q0310E
Note: The software will not be applied to the NAND chip if the NAND chip is NOT affected. In that
case the version information is not changed.
Technical Bulletin
Reissued: 11-Jan-18
Important:
- Both firmwares cannot be updated at the same time (by SD card and remote update).
Please be sure to follow the order above because NAND FLASH cannot be installed unless
the System/Copy is updated to this version.
- Either the new System/Copy or NAND FLASH is available for RFU/ARFU, but a System
Reset is performed after step 1) completed, and then SC672-11 occurs because the
affected NAND chip is not modified yet at that moment. Second System Reset will be
performed after step 2) but SC672-11 does not occur at that time.
- If the System/Copy is the new version or later, the version information of NAND FLASH
can be shown on SMC Diagnostic report. If the version is “Q0310E” or later, NAND FLASH
is installed correctly.
- In the case that a customized System/Copy firmware have been installed to the machine,
please overwrite System/Copy with the customized version after the procedure above.
Once the software in NAND chip is modified, System/Copy can be downgraded to the
customized version.
Affected S/N
Product Affected S/N Production month
COR-C1c/COR-C1c_(SOP) G146x800001~ Aug 2016 to
COR-C1d/COR-C1d_(SOP) G156x800001~ Discontinuation
COR-C1e/COR-C1e_(SOP) G166x800001~
COR-C1f/COR-C1f_(SOP) G176x800001~
COR-C1g/COR-C1g_(SOP) G186x800001~
COR-C1h/COR-C1h_(SOP) G196x800001~
GR-C2a (SP model) G436P800001~ Aug 2016 to
GR-C2a (SPF model) G446P800001~ Discontinuation
GR-C2b (SP model) G276P800001~
GR-C2b (SPF model) G136P900001~
Lef-C1 G586P902194~ Aug 2016 to Apr 2017
G587P400986
Z-P2a Y016P900085~ Aug 2016 to Apr 2017
Y017P100040
Z-P2b X686P900477~
X687P500096
Note:
- Not all units which are produced in this period are affected. Some units should not be
affected.
- Besides, also some service parts for CTL board have been affected. A machine which is
not produced in the period may be also affected if its CTL board has been replaced.
Technical Bulletin
Reissued: 11-Jan-18
Controller Board Service Parts Change information.
Product Model Old PN New P/N Description Q’ty

COR-C1c SP SP D1975673 D2005640 PCB:JL2:CRN-C1_AR_SP:EXP:C 1
COR-C1c SP SP D1975676 D2005600 PCB:JL2:CRN-C1_CH_SP:EXP:C 1
COR-C1d Basic D1985672 D2005651 PCB:JL2:CRN-C1_AR_BS:EXP:D 1
COR-C1d_SOP Basic D1985675 D2005611 PCB:JL2:CRN-C1_CH_BS:EXP:D 1
COR-C1d SP D1985673 D2005641 PCB:JL2:CRN-C1_AR_SP:EXP:D 1
COR-C1d_SOP SP D1985676 D2005601 PCB:JL2:CRN-C1_CH_SP:EXP:D 1
COR-C1e Basic D1995672 D2005652 PCB:JL2:CRN-C1_AR_BS:EXP:E 1
COR-C1e_SOP Basic D1995675 D2005612 PCB:JL2:CRN-C1_CH_BS:EXP:E 1
COR-C1e SP D1975671 D2005642 PCB:JL2:CRN-C1_AR_SP:EXP:E 1
COR-C1e_SOP SP D1995676 D2005602 PCB:JL2:CRN-C1_CH_SP:EXP:E 1
COR-C1f Basic D2005672 D2005653 PCB:JL2:CRN-C1_AR_BS:EXP:F 1
COR-C1f_SOP Basic D2005675 D2005613 PCB:JL2:CRN-C1_CH_BS:EXP:F 1
COR-C1f SP D2005673 D2005643 PCB:JL2:CRN-C1_AR_SP:EXP:F 1
COR-C1f_SOP SP D2005676 D2005603 PCB:JL2:CRN-C1_CH_SP:EXP:F 1
COR-C1g Basic D2015672 D2005654 PCB:JL2:CRN-C1_AR_BS:EXP:G 1
COR-C1g_SOP Basic D2015675 D2005614 PCB:JL2:CRN-C1_CH_BS:EXP:G 1
COR-C1g SP D2015673 D2005644 PCB:JL2:CRN-C1_AR_SP:EXP:G 1
COR-C1g_SOP SP D2015676 D2005604 PCB:JL2:CRN-C1_CH_SP:EXP:G 1
COR-C1h Basic D2025652 D2005655 PCB:JL2:CRN-C1_AR_BS:EXP:H 1
COR-C1h_SOP Basic D2025685 D2005615 PCB:JL2:CRN-C1_CH_BS:EXP:H 1
COR-C1h SP D2025653 D2005645 PCB:JL2:CRN-C1_AR_SP:EXP:H 1
COR-C1h_SOP SP D2025676 D2005605 PCB:JL2:CRN-C1_CH_SP:EXP:H 1
GR-C2a - D3AW5681 D3AW5671 PCB:CTL_JL2_S:2ND:GRI-C2A:EXP 1
GR-C2b - D3AW5682 D3AW5672 PCB:CTL_JL2_S:2ND:GRI-C2B:EXP 1
Lef-C1 - D2055612 D2055614 PCB:CTL:LEF-C1B:EXP:SUB-ASS'Y 1
Z-P2a - M4795685 M4795686 PCB:CTL_JL2:ZEUS-P2A:EXP 1
Z-P2b - M4795680 M4795681 PCB:CTL_JL2:ZEUS-P2B:EXP 1
Reissued: 19-Mar-18
Model: Cor-C1 Date: 28 -Nov-17 No.: RD197075a
RTB Reissue
Subject:Part catalog correction: Guide plate for Prepared by: H.Kameda
PB3150/PB3160/PB3170/PB3230
From: Technical Support Sect., Product Marketing Dept.
Parts catalog correction1

Affected model: D694 (Paper Feed Unit: PB3150)
Old P/N New P/N Description Q’ty Int
D1492721 D6942721 GUIDE PLATE: SWIVEL 1-1 X/O
Change: The shape of the guide plate was changed.
Reason: To further strengthen and prevent breaking of the guide plate.
Old New
D1492721 D6942721
Shape
1. Deleted stopper
2. Changed angle regulation
3. Strengthened part
Reissued: 19-Mar-18
Angle
Reissued: 19-Mar-18
Procedure:
1. Release the hook and remove the guide plate.
2. Attach the guide plate by sliding it toward the right hole.
3. Hook the guide plate.

Reissued: 19-Mar-18
Parts catalog correction 2
Affected model: D693 (Paper Feed Unit: PB3160)
Old P/N New P/N Description Q’ty Int Int

D6932526 D6932581 GUIDE PLATE:SWIVEL:No.3 1-0 X/O X/O
D6931157 CUSHION:GUIDE:SWIVEL:UP 0-1 - -
PER
- GUIDE PLATE:SWIVEL:NO.3 0-1 - -
D6932725 D6932726 GUIDE 1-1 - O/O
PLATE:AUXILIARY:PAPER
FEED UNIT
Change: Added cushions and changed the shape of the guide plate.
Important: Be sure to attach the above CUSHION when installing the paper guide plates.
Procedure for UPPER GUIDE PLATE ASSYS
1. Remove the upper guide plate.
2. Remove the auxiliary guide plate for the “lower paper guide:lower” (screws x1).
Reissued: 19-Mar-18
3. Attach the cushion.
4. Attach the auxiliary guide plate for the lower guide plate (screw x1).
5. Attach the upper guide plate.

Reissued: 19-Mar-18

D6932526 D6932582 GUIDE PLATE:SWIVEL:No.3 1-0 X/O
D6931257 CUSHION:GUIDE:SWIVEL:LOWER 0-1 -
- GUIDE PLATE:SWIVEL:NO.3 0-1 -
Important: Be sure to attach the above CUSHION when installing the paper guide plates.
Procedure for LOWER GUIDE PLATE ASSYS
1. Remove the lower guide plate.
2. Attach the cushion.
3. Attach the lower guide plate.

Reissued: 19-Mar-18
Parts catalog correction 3

Affected model: D695 (LCIT: PB3230/PB3170)
D6932526 D6952581 GUIDE PLATE:SWIVEL:No.3 1-0 X/O
- STOPPER:GUIDE 0-1 -
PLATE:SWIVEL:ASS'Y
- GUIDE PLATE:SWIVEL:ADHESION 0-1 -
Important: Be sure to attach the above STOPPER, when installing the paper guide plates.
Procedure
1. Remove the guide plate.
2. Remove the double tape from the guide stopper.

Reissued: 19-Mar-18
3. Attach the guide stopper.
4. Attach the guide stopper.
5. Attach the guide plate stopper.
6. Attach the guide stopper plate.

Reissued: 19-Mar-18
7. Attach the guide plate.

Technical Bulletin
Subject: Toner Call is not sent Prepared by: Y. Taniguchi
SYMPTOM
The following occur if the toner bottle is replaced at Toner Near End:
- The Supply Call for Toner bottle is not sent to the @Remote Center even though
SP5-507-080 (Toner Call Trigger) is set to “0: Toner replacement” (default).
- The value of SP8-781-001 (Toner Replacement Counter) does not count up.
Note: This does not occur if the bottle is used until Toner End.
CAUSE
Software Bug in the Engine firmware
SOLUTION
Update the Engine firmware to the modified version or later.
Firmware Name P/N Version

Engine D2025501M 1.18:03
Technical Bulletin
Model: COR-C1 Date: 7-Jun-18 No.: RD197077
Subject: Waste toner cannot be transported from PCU Prepared by: Y. Taniguchi
SYMPTOM
The following may occur:
- Black lines, toner dropping, or dirty background
- A smashing/impact noise
- The waste toner transport coil breaks
CAUSE
- The PCU drive unit gear (D2021126) breaks due to excessive loads or other factor. As a
result, the waste toner (unit) transportation mechanism cannot be driven, and toner
coagulates inside the waste toner unit and PCU (Ex., in the PCU upper cover, as
shown in the photo).
- The machine is used even after the waste toner bottle is full. As a result, the waste toner
coagulates inside the waste toner unit and PCU (Ex., in the PCU upper cover, as shown
in the photo).
Note: The waste toner replacement message can be temporarily cleared by just
removing the bottle and placing it back in the machine (even if still full).
Technical Bulletin
Model: COR-C1 Date: 7-Jun-18 No.: RD197077
SOLUTION
Production line:
The gear was strengthened to prevent breakage.
Note: This modification was applied to the Cor-C1.5 and Cor-P1.5 since May 18 production,
but not to the Cor-C1 (as this model has since been discontinued).
In the field:
1) Check the status of the waste toner bottle, and replace it if it is full of waste toner.
2) Replace the PCU.
3) Replace the waste toner unit.
See: FSM “Replacement and adjustment” -> “Drive unit” -> “Waste toner Shutter
Solenoid”.
P/N Description
D2026511 BRACKET:TONER RECYCLING
SECTION:MAIN ASS'Y:ASS'Y
4) If the gear is broken, replace it.

See: FSM “Replacement and adjustment” -> “Drive unit” -> “Waste toner Shutter
Solenoid” -> ”Motor unit”.
Old P/N Description
D2021126 GEAR:USED TONER:2

Echnical Ulletin: Important Information About Normal/Smart Panel Firmware Updates

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Technical Bulletin PAGE: 1/2

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: Option Netware Prepared by: T. Hirakawa

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: aics Prepared by: T. Hirakawa

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: animation Prepared by: T. Hirakawa

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware

For USA/Europe/Asia model

For China/Taiwan model

For USA/Europe/Asia model

For China/Taiwan model

Important Information about Normal/Smart Panel Firmware Updates

Version Modified Points or Symptom Corrected

Important Information about Normal/Smart Panel Firmware Updates

Note: Definition of Availability of RFU via @Remote

Version Modified Points or Symptom Corrected

Application Update Release:

• This application is for use with the Smart Operation Panel.

Note: Definition of Availability of RFU via @Remote

Version Modified Points or Symptom Corrected

Application Update Release:

• This application is for use with the Smart Operation Panel.