Assessment 2 BSBPEF502 Maninder Draft

Level 2, 197 – 207 Church Street, Parramatta, NSW 2150 Australia
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Project Portfolio
BSBPEF502-Develop and use emotional
intelligence
Student name:
Student number:
Assessor name:
Submission date:
Organisation this assessment is
based on:
Documentation reviewed as
preparation:
Job role assumed for this
assessment:
Table of Contents
Section 1: Evaluation criteria 3
Section 2: Personal analysis 8
Section 3: Personal emotional intelligence development plan 18
Section 4: Team emotional intelligence development plan 21
Section 5: Reflection 26
BSBPEF502 Project Portfolio v1.1 April 2022 Page 2 of

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Section 1: Evaluation criteria
What is the format you have I have developed questionnaire format to evaluate the
developed your evaluation criteria emotional intelligence of a person. I have attached word
in? For example, this may be in an document here, where I have mentioned all the necessary
online format or may have questions for the evaluation.
developed it in Word. Provide the
link or attach the document.
Write the question that covers an 4. Are you always able to see things from the other person’s
evaluation of a person’s empathy? viewpoint?
10. Do you feel other individuals are not 'difficult' just

'different'?
13. Can you understand if you are being unreasonable?
18. Can you understand why your actions sometimes offend

others?
Write the question that covers an 2. Can you 'reframe' bad situations quickly?
evaluation of a person’s ability to 8. Can you consciously alter your frame of mind or mood?
self-regulate their emotions?
16. How often you worry about work or life in general?
19. Can you suppress your emotions when you need to?
24. Do others often know how you are feeling about things?
Write the question that covers an 3. Are you able to always motive yourself to do difficult
evaluation of a person’s positivity? tasks?
9. Do you believe you should do the difficult things first?
17. Do you believe in 'Action this Day’?
20. Can you always motivate yourself even when you feel
low?
Write the question that covers an 5. Are you an excellent listener?

evaluation of a person’s 11. Do you need a variety of work colleagues to make your
adaptability? job interesting?
14. Do you like to ask questions to find out what it is

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important to people?
22. Are you good at reconciling differences with other

people?
How will you measure the results?

Explain how your rating or How much does Mark Your Score
measurement for a person’s each statement
emotional intelligence will be apply to you
determined. For example, 5 points
Read each statement and decide how strongly the
for Always and 1 point for Never.
statement applies to YOU. The number Score yourself 1
to 5 based on the following guide that shows how
strongly
1 = Does not apply ~ 3 = Applies half the time ~ 5 =

Always applies the statement applies
1 I realise immediately when I lose

my temper. 1 2 3 4 5
2 I can 'reframe' bad situations

quickly 1 2 3 4 5
3 I am able to always motive myself

to do difficult tasks 1 2 3 4 5
4 I am always able to see things

from the other person’s viewpoint 1 2 3 4 5
5 I am an excellent listener
1 2 3 4 5
6 I know when I am happy

1 2 3 4 5
7 I do not wear my 'heart on my

sleeve' 1 2 3 4 5
8 I am usually able to prioritize

important activities at work and 1 2 3 4 5
get on with them

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9 I am excellent at empathising with
someone else’s problem 1 2 3 4 5
10 I never interrupt other people's

conversations 1 2 3 4 5
11 I usually recognise when I am

stressed 1 2 3 4 5
12 Others can rarely tell what kind of

mood I am in 1 2 3 4 5
13 I always meet deadlines

1 2 3 4 5
14 I can tell if someone is not happy

with me 1 2 3 4 5
15 I am good at adapting and mixing

with a variety of people 1 2 3 4 5
16 When I am being 'emotional' I am

aware of this 1 2 3 4 5
17 I rarely 'fly off the handle' at other

people 1 2 3 4 5
18 I never waste time

1 2 3 4 5
19 I can tell if a team of people are

not getting along with each other 1 2 3 4 5
20 People are the most interesting

thing in life for me 1 2 3 4 5
21 When I feel anxious I usually can

account for the reason(s) 1 2 3 4 5
22 Difficult people do not annoy me

1 2 3 4 5
23 I do not prevaricate
1 2 3 4 5

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24 I can usually understand why
people are being difficult towards 1 2 3 4 5
me
25 I love to meet new people and get

to know what makes them 'tick' 1 2 3 4 5
Total and interpret your results
1. Record your 1, 2, 3, 4, 5 scores for the questionnaire

statements in the grid below. The grid organises the
statements into emotional competency lists.
1 2 3 4 5
6 7 8 9 10
11 12 13 14 15
16 17 18 19 20
21 22 23 24 25
26 27 28 29 30
31 32 33 34 35
36 37 38 39 40
41 42 43 44 45
46 47 48 49 50
2. Calculate a total for each of the 5 emotional

competencies.
Total Total Total Total Total
= = = = =

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(SA) (ME) (MO) (E) (SS)
3. Interpret your totals for each area of competency using

the following guide.
This area is a strength for you.
Giving attention to where you feel you are

weakest will pay dividends.
Make this area a development priority.
4. Record your result for each of the emotional

competencies: Strength needs attention to development
priority.
Consider your results and identify one or two actions you

can take immediately to strengthen your emotional
intelligence
☐ A copy (or the link) to your evaluation to your

portfolio.
☐ Your completed evaluation and results

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Section 2: Personal analysis
Student name: Maninder Singh
Feedback participant 1 (name and Ashok Chaudhari
contact number)
Feedback participant 2 (name and Chirag Patel
contact number)
Answer all of the questions below using the results of the evaluation in section 1 to guide your
answers, and feedback from your classmates/friends/family for parts c and d.
a) Document your findings on yourself in the four areas (empathy, emotional self-control,
positivity and adaptability) focussed on in your evaluation in section 1 as discuss your
strongest area.
As per the finding, I have good empathy for others. Therefore, my score on empathy is high among
all the five dimensions of emotional intelligence.
I scored high in empathy because of the following reasons:
 I am always able to see things from the other person's viewpoint
 I am excellent at empathising with someone else's problem
 I can usually understand why people are being difficult towards me
 Other individuals are not 'difficult' just 'different'
 Reasons for disagreements are always clear to me
b) Reflecting on the results, identify what stood out for you in terms of what it tells you
about yourself as a person.
The following things stood out for me in terms of what it tells me about myself as a person are
listed as below:
 Closeness and intimacy can overwhelm me
 I have good intuition
 I have a hard time not caring about people
 People tend to tell me their problems

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c) Thinking about the questions asked as part of the evaluation and your learnings as part
of this unit, identify five of your emotional strengths from the following list:
 Open-mindedness
 Objectivity
 Perseverance
 Honesty and integrity
 Generosity
 Kindness and loving
 Loyalty
 Self-control
 Trust
 Optimism
 Forgiveness
 Empathy, compassion
 Sympathy
 Calm and reasonable under pressure
 Dedication and commitment
 Honesty
The following are my emotional strengths:
 I can understand if I am being unreasonable
 I can understand why my actions sometimes offend others
 I can sometimes see things from others' point of view
 I can tell if someone is not happy with me
 I can tell if a team of people are not getting along with each other
d) Thinking about the questions asked as part of the evaluation and your learning as part of
this unit, identify five of your emotional weaknesses from the following list:

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 Narrow-mindedness
 Subjectivity
 Defeated quickly
 Tell people what they want to hear
 Selfishness
 Spite and isolation
 Betrayal
 No self-control/temper
 Jealousy
 Pessimism
 Holding grudges/vengeance
 Inability to understand other people’s emotions
 Inability to feel sorry for other people
 Irrational behaviour
 Indifference
 Dishonesty
The following are my emotional weakness:
 I often feel like I don’t fit in many situations
 I tend to isolate myself
 I have a hard time setting boundaries
 I sometimes find it tough to cope with sensory and emotional overload
 I generally cannot say no to people

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e) Explain how you believe the emotional strengths you have identified above help your
workplace performance and relationships.
Empathy is the ability to experience and relate to the thoughts, emotions or experience of others.
Empathy is more than simple sympathy, which is being able to understand and support others with
compassion or sensitivity. For me empathy helps in following ways in regard to workplace
performance and relationships:
 Empathy allows me to feel safe with my failures because I will not simply be blamed for
them.
 It encourages me to understand the root cause behind poor performance.
 Being empathetic allows me to help struggling employees improve and excel.
Empathy is essential in the workplace for any business dealing with setbacks, poor performance, or
individuals that genuinely want to achieve. As leaders, our job is to deal with our team
sympathetically and watch them construct a robust and wealthy organization.
f) Discuss how you believe your emotional weaknesses hinder your workplace performance
and relationships.
Empathy has a number of downsides, one of which is that it can lead to bad decision-making. We
may be inclined to simply address the problem for the worried employee because empathy is
frequently a large surge of feeling, but this may generate problems for other team members.
Allowing a team member who is caring for an aging parent to take as much time off as they need is
an example. This could put a lot of extra work and hours on the shoulders of the rest of the crew.
Another team member with a young child might think you are being unjust. In a fairway, you now
have extra problems to solve.
Empathy might fade away quickly as well. Even if we feel bad for a teammate who is going
through a difficult time in life, the emotion may evaporate before we can fix the problem. As a
result, we may dismiss it in the face of long commotion lists and looming deadlines. Members of
the team may come to believe that we are unconcerned.
Finally, empathy has the potential to cause burnout. Even good emotions can be exhausting.
Empathizing with the entire team gets exhausting after a while, and our ability to care is harmed.
Even though we desire to be empathic, we might not be able to do so.
Empathy can also be harmful to team diversity since we tend to identify with people who are

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similar to us. Different team members may believe they are not receiving adequate help.
g) Complete the following table about personal stressors at work. Identify from the
following list at least four sources of stress that are most likely to result in workplace
stress for you:
 Demands:
o key performance indicators
o targets
o budgets
o workload – including unmanageable, unfairly distributed, potentially unlawful
o time-management and schedules
o meetings with senior management
o over-time
 Poor leadership:
o impatient/unfair managers
o multiple managers or supervisors
o managers that do not understand your role
 Relationships:
o bullying in the workplace
o conflicts between you and others that have not been adequately resolved
o conflicts between members of your team that you must resolve
o strained relationships with clients/suppliers/customers
 Dealing with conflict – such as angry customers
 Lack of support – from team members and/or supervision
 Lack of understanding:
o poor communications from management
o not understanding your role and responsibility

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 Change:
o to management
o own role and responsibility
o organisational structure – redundancies for example
h) your stress response (emotional, physical, behavioural) and actions that you can take (or
have taken) to manage stress from the following list:
Negative emotional responses
 Frustration
 Inappropriate behaviour
 Lack of concentration
 Confusion and indecision
 Disappointment
 Anxiety/nervousness
 Over-sensitivity
 Withdrawal
 Aggression
 Anger
Positive emotional responses
 Acceptance and acknowledgment of the problem
 Positive change to behaviour-
 Perseverance
 Proactive and methodical decision making
 Continuous improvement
 Excitement
 Self-control
 Motivation

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 Channelled energy
 Pragmatism
The table includes examples only, as there could be a wide range of responses from
students.
Personal stressor What is your stress response Actions/methods to address
Long hours at work Drop in work performance Talk over my concerns with my
employer or human resources manager
Heavy workload Anxiety Make sure i am well organised. List my

tasks in order of priority. Schedule the
most difficult tasks of each day for
times when i am fresh, such as first
thing in the morning.
Job insecurity Depression I must consider the benefits of regular

relaxation. I could try meditation or
yoga.
Conflicts with co- Sleeping difficulties I need to take care of myself. Eat a
workers or bosses healthy diet and exercise regularly.
i) Review the following list of needs and choose at least three that most trigger your
emotions when you do not get these needs met. Consider this question in the context of the
workplace.
Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
Order Being treated fairly
Safety Freedom

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Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance
Now complete the table below.
Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.
Need and why this need is What is your emotional Emotional control mechanism
important to you at work response when this need is not
met?
Being valued I become discontent about my I can apply following strategies for
Being valued makes me work and I cannot be as that:

feel good and my productive as I am supposed to • Recognize my Value
productivity increases in a be.
• Learn How To Set
workplace where I feel
Boundaries
valued.
• Reframe Negative Thought
• Look For Underlying Signs

Of Appreciation
• Show Appreciation for

Others
• Ask For What I Need
• Lean On my Support Team
• Take Time For myself
Freedom I may not work in the place I can choose that workplace which
In the workplace where I where I cannot get freedom. is flexible, convenient. I shall
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can get freedom, I tend to Freedom plays a very switch to those companies that
stick towards that job. important role for me to be value employee’s freedom.
content about my job.
Peacefulness I cannot focus to my work if I can ask my manager to look upon
In the workplace with a my workplace is full of chaos the noise around. I can further ask
peaceful environment, I and noise. him to make plans, policies and
strategies to make workplace
can enjoy collaborative and
environment peaceful.
supportive teammates.
j) What other criteria could you use other than those you created in your evaluation to
determine your own emotional strengths and weaknesses? For example: SWOT analysis
The criteria for emotional strengths are other than above mentioned are:
 Displaying self-control.
 Expressing feelings with words.
 Listening and paying attention.
 Pride in accomplishments.
 Having a positive self-image.
 Asking for help when needed.
 Showing affection to familiar people.
 Aware of other people’s feelings.
The criteria for emotional weaknesses are other than above mentioned are:
 I focus too much on the details.
 I have a hard time letting go of a project.
 I have trouble saying “no.”
 I get impatient when projects run beyond the deadline.
 I could use more experience in.
 I sometimes lack confidence.

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Section 3: Personal emotional intelligence development plan
Based on the identified areas for improvement and/or gaps, list at least five activities that should
improve your ability to identify and respond appropriately to a range of emotional expression
through self-reflection and feedback from others.
Enter the activities in order of priority.

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Identified area of Briefly describe why you have Actions to improve area of emotional
emotional intelligence identified this as a priority intelligence development
development

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Know my own mood Sometimes I feel low in the  Notice and name your feelings.
and how I feel about it smallest of the things and To start, just notice how you feel
sometimes I find joy in as things happen.
everything. So, I want to know  Track one emotion. Pick one
why the smallest of the things emotion — like joy.
make me sad.
 Learn new words for feelings.
How many different feelings can
you name?
 Keep a feelings journal.
 Notice feelings in art, songs, and

movies.
Learn how to calm I often do everything in hurry.  Take slow, deep breaths.
yourself I afraid a lot. This troubles me Alternatively, try other breathing
a lot. exercises for relaxation.
 Soak in a warm bath.
 Listen to soothing music.
 Practice mindful meditation. The

goal of mindful meditation is to
focus your attention on things
that are happening right now in
the present moment.
 Write.
 Use guided imagery.
Able to set my own I am very clear about my life  Choose goals that inspire you.
goals and work to goals but when it comes to Set goals that are personal to
achieve those goals putting effort I cannot put the you and will inspire you to reach
required effort to accomplish new heights.
the tasks.  Be proactive. Life goals are the
ones you dream about

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happening 'one day' but never
today.
 No more negativity.
 Be balanced.
 Break it down.
 Embrace failure.
 Tell everyone
 Get help
Want to help others I often feel like if I try to help  “ Witness their feelings”
who are hurt or sad people who are hurt or sad,  Affirm that their feelings make
they get me wrong. sense.
 Draw out their feelings in order

to better understand what they
feel.
 Don't minimize their pain or

focus only on cheering them up.
 Offer physical affection if

appropriate.
 Affirm your support and

commitment.
Able to work well in I take the whole responsibility  Demonstrate Respect at Work.
groups and teams and many time I do everything  Trust and Be Trusted.
in rush to meet the deadlines.
 Provide Feedback With an
Impact.
 Receive Feedback With Grace

and Dignity.
 Show Appreciation.

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 Build Necessary Alliances.
 Play Well With Others to

Develop Effective
Relationships.
Section 4: Team emotional intelligence development plan

Complete the following tables for two team members after the roundtable discussion in the role
of their manager.
Team member 1: Ashok Chaudhari
Summary of this person as He is serious, proper, and formal in appearance, which can be
per their personality profile intimidating. He cultured and has affection towards tradition. In
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discussed at the round contrast, He is quiet and usually calm. He is called inspectors
table (emotional responses, because of his keen attention to detail. He is rule followers who
beliefs, identified strengths always take the logical approach towards their goals and projects.
and weaknesses): His dominant cognitive function is introverted sensing which helps
him take in the details about his environment while his auxiliary
cognitive function is extraverted thinking which makes him efficient
and logical thinker.
How can you create In his relationships, he is very loyal to his friends and family
opportunities for this members. He has a small circle with which he prefers spending their
person to express their time with He thrives in jobs that require structure, logic, and
thoughts and feelings in stability.
the work team that best He should be put in small team.
suits them?
How can you show He is quiet, cautious leaders who are dependable and systematic. He
consideration to this tends to work within clearly defined systems and processes and lead
person when making others by delivering clear, consistent direction through logically and
decisions that affect them efficiently outlined plans.
as their manager?

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Identified area of Briefly describe why you Actions to improve area of emotional
emotional have identified this as a intelligence development
intelligence priority
development
Social Skills He always loves to work  Behave Like a Social Person.
in small team with less  Start Small if Necessary.

interaction and more
 Ask Open-Ended Questions.
systematic and logical
works.  Encourage Others to Talk About
Themselves.
 Create Goals For Yourself.
 Offer Compliments Generously.
 Read Books About Social Skills.
 Practice Good Manners.
How could this person build further productive relationships within the team?
 It can be done by adopting following strategies:
 Build a Culture of Listening
 Learn to Recognize Emotion in Others
 Use Praise
 Be a Leader
 Set High Expectations
 Ask Questions
 Develop Shared Values
How can this person maximise their contribution to the team and increase work outputs?

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Focus on logically talking through the situation. If He becomes frustrated or overwhelmed, give
them space to think and reflect privately. When you make an effort to communicate with him in a
way that they like, you can build a better relationship, empathize with their perspective, and
establish needed trust.
How can this person’s strengths contribute to reaching team goals?
He is highly responsible. He has great skills in planning and organizing his schedules. Being
punctual and committed to duties, at the workplace, he is usually perceived as extremely
responsible person.
Because of having excellent time management skills, he always meets deadlines and never forgets
what he promised. Consistently to his personality, he values responsibility and dedication in others
as well. In this way, he contributes to reaching team goals.
Team member 2: Chirag Patel
Summary of this person as He seeks out social stimulation and love to engage with others. He
per their personality profile gains energy by spending time with other people. He is basically
discussed at the round table an extrovert.
(cultural behaviours, beliefs, Some of his personality strengths are:
identified strengths and
 Capable of quickly forming close associations with others
weaknesses)
 Comfortable forming friendships with a large number of
people
 Remember names and faces
 Tend to be straightforward, candid, and often charismatic
 Communicate easily with a variety of people
 Work well in group settings
 Invites others to participate who might be less inclined
 Willing to assist others with difficulties
Some of his personality weaknesses are:

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 Often unable to make analytical, emotionless judgements
 May lack independence and gumption
 May value too highly the validation of others
 Tendency to get lonely
 May occasionally come across as harsh and aggressive or

controlling and arrogant
 May not have the best judgment
 Can be too intense or lively
 May struggle to concentrate on what others are saying
 May be inconsiderate or sometimes socially unaware
How can you create Unlike the introverts on your team, your extroverted employees
opportunities for this person adore talking and being in the spotlight. They are less risk averse
to express their thoughts and and are typically the first to volunteer for pretty much anything.
feelings in the work team They also love sharing their opinions. So, while it is not a bad
that best suits them? thing that extroverts occupy more time than your other team
members are, make sure they don’t steal anyone else’s thunder.
How can you show On the communication front, extroverts thrive on talking to and
consideration to this person interacting with others. Collaborating with their colleagues and
when making decisions that thinking aloud gives them energy. In addition, they think nothing
affect them as their team of picking up the phone for a quick call when they have a question
leader? or want to discuss a project. In fact, the phone and in-person
conversations are their preferred methods of communication. Their
thinking is, “Why send an email or IM when I can just call or drop
by their office?”
Identified area of Briefly describe why Actions to improve area of emotional

emotional intelligence you have identified this intelligence development
development as a priority
Listening skills He is very open-  Start every meeting with a question.

minded and expressive
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and sometimes it  Embrace vulnerability as a tactic
becomes difficult in for open communication.
front of him to have
 Listen to yourself in times of
conversation because
increased stress.
he is very talkative.
How could this person build further productive relationships within the team?
 Allow him to share.
 Be firm with boundaries.
 Give him positive feedback frequently.
 Make him aware of their working style.
 Set clear goals and expectations.
 Delegate efficiently.
How can this person maximise their contribution to the team and increase work outputs?
Group decision-making and brainstorming may play to the strengths of him. Furthermore, Design
and balance the team is work—individual as well as group and inside as well as outside of
meetings.
How can this person’s strengths contribute to reaching team goals?
 Assign him to team projects whenever possible.
 Try to maintain a collaborative environment.
 Allow him to take on multiple projects if they want.
 Present him with challenges when the situation calls for it.
 Recognize his accomplishments publicly.

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Section 5: Reflection
Answer the following reflective questions:
Which two tasks did you The two tasks were as follows:
complete? Note, they must be  Business Report Writing
different.
 Delivering business presentation
Task 1
Outline details of the activity Planning before writing

you completed together. Treat the formal business report, as you would handle a project.
Before you start compiling research and writing down sections,
plan exactly what you want to achieve. In doing so, you will
have a better chance of creating a report in a clear and simple
style.
Write an introduction
This section will detail the reason why you are writing the report.
The introduction should address the purpose of the report and
background information on the subject you are writing about.
Include any definitions and summarize the main argument.
Outline your methodology
The methodology section should explain to the reader the

research methods you have chosen to create this report, such as
using a qualitative method, a quantitative method or a
combination of both. It should be a clear justification of why you
chose to use certain methods.
Present your findings
This section is where you should present the outcome of your

research. It is important to present your results logically and
succinctly while making sure that you have included enough

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information to prove that you have researched the matter
thoroughly.
How did this activity help the A formal business is an official document that contains data,
team to achieve team goals? research, information and other necessary details to help
decision-makers form plans and objectives to help the company.
Depending on the topic, a formal business report could be several
pages long and include extensive data and information.
The above mentioned activities are the components of business

report. Hence, those activities help in achieving team goals.
How did you model One person was an introvert and has innate trait of writing good
behaviours that demonstrate report. He facilitated in the technical aspects of writing a report
your emotional intelligence and while writing a report his contribution was crucial.
during this task? Provide at However, the extrovert had good communication skills, empathy
least two examples. and social skills that made him easy to cope up with the introvert
who led them work collaboratively with higher productivity.
For instance, The introvert was provided good environment for

putting his effort calmly to write an effective business report.
Similarly, Extrovert is taught to have empathy for him to make

the introvert work well.
How did this activity align This activity can be aligned in the procedure of the business as
with the policy/procedures of an important activity and this will help all the members to keep
the business? their mental state positive. This activity will also help to develop
some actions, which will eliminate weaknesses of the team
members.
How did both of your team Team member 1:

members contribute towards For many introverts, writing comes more naturally than
the team goal in an individual speaking. This is not to say that they are terrible at speaking out
capacity? their thoughts, but they are more inclined to lay out their
thoughts on paper than in speech. As they write, they have the
time to process their thoughts and make sense of what is going
on in their head. In addition, writing is slower than speaking, and

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this slowness is usually what introverts thrive on.
Introverts are often misunderstood and prejudged negatively

because they prefer to shun crowds and instead feel more
comfortable enjoying their own solitude. However, if people take
a step back and try to understand introverts, many will be
pleasantly surprised at the wisdom, creativity, and talent this
particular demographic possesses. More often than not, this
manifests in great writing. Moreover, that, ultimately, is why
introverts often make great writers.
Because of these reasons team member 1 contributed a lot in an

individual capacity while writing a report.
Team member 2:
The other member was an extrovert and had great social skills.
Having a solid set of social skills allows you to communicate,
relate to, and connect with other people. This is essential for
establishing friendships and navigating your way through life
with a better degree of satisfaction.
The other person writing a report felt valued and he contributed a

lot while writing a report. The extrovert also convinced him that
he would contribute more while making presentation and
delivering presentation.
Task 2
Outline details of the activity Step 1: Analyse your audience

you completed together. The first step in preparing a presentation is to learn more about
the audience to whom you will be speaking. It is a good idea to
obtain some information on the backgrounds, values, and
interests of your audience so that you understand what the
audience members might expect from your presentation.
Step 2: Select a topic

34
Next, if possible select a topic that is of interest to the audience
and to you. It will be much easier to deliver a presentation that
the audience finds relevant, and more enjoyable to research a
topic that is of interest to you.
Step 3: Define the objective of the presentation
Once you have selected a topic, write the objective of the

presentation in a single concise statement. The objective needs to
specify exactly what you want your audience to learn from your
presentation. Base the objective and the level of the content on
the amount of time you have for the presentation and the
background knowledge of the audience.
Use this statement to help keep you focused as you research and
develop the presentation.
Preparing the Content of Your Presentation
Step 4: Prepare the body of the presentation
The content is based on the business report written earlier.
Step 5: Prepare the introduction and conclusion
Once you have prepared the body of the presentation, decide how
you will begin and end the talk. Make sure the introduction
captures the attention of your audience and the conclusion
summarizes and reiterates your important points. In other words,
"Tell them what you're going to tell them. Tell them. Then, tell
them what you told them."
During the opening of your presentation, it is important to attract

the audience's attention and build their interest. If you do not,
listeners will turn their attention elsewhere and you will have a
difficult time getting it back. Strategies that you can use include
the following:
Make the introduction relevant to the listeners' goals, values, and

needs

34
Ask questions to stimulate thinking
Share a personal experience
Begin with a joke or humorous story
Project a cartoon or colourful visual
Make a stimulating or inspirational statement
Give a unique demonstration
During the opening, you want to clearly present your topic and
the purpose of your presentation. Clearly articulating the topic
and purpose will help the listeners focus on and easily follow
your main ideas.
During the conclusion of your presentation, reinforce the main

ideas you communicated. Remember that listeners will not
remember your entire presentation, only the main ideas. By
reinforcing and reviewing the main ideas, you help the audience
remember them.
Practicing and Delivering
Step 6: Practice delivering the presentation
Most people spend hours preparing a presentation but very little

time practicing it. When you practice your presentation, you can
reduce the number of times you utter words and phrases like,
"um," "well," and "you know." These habits can easily diminish a
speaker's credibility. You can also fine-tune your content to be
sure you make your most important points in the time allotted.
How did this activity help the The preparation and delivery of presentation was the
team to achieve team goals? responsibility of those two people. The collaboration between
two individuals helped to reach team goal.
For the first task i.e. writing a report, the introvert contributed
because it was its area of convenience and competence.
Same thing applies to preparing a presentation because extrovert

found it easy and contributed more.
34
How did you model One person was an extrovert and has innate trait of speaking well
behaviours that demonstrate and delivering presentation well. He facilitated in the technical
your emotional intelligence aspects of making a presentation and he covered the majority of
during this task? Provide at parts while delivering presentation.
least two examples.
How did this activity align The policy/procedures allow team members to work
with the policy/procedures of collaboratively for the accomplishment of tasks. Both team
the business? members finished the work on cooperation based on their area of
competence.
How did both of your team Team member 1:

members contribute towards The team member one as discussed above made the major
the team goal in an individual content.
capacity?
Team member 2:
Team member 2 did the following things:
Step 1: Analyse your audience
The first step in preparing a presentation is to learn more about

the audience to whom you will be speaking. It is a good idea to
obtain some information on the backgrounds, values, and
interests of your audience so that you understand what the
audience members might expect from your presentation.
Step 2: Select a topic
Next, if possible select a topic that is of interest to the audience

and to you. It will be much easier to deliver a presentation that
the audience finds relevant, and more enjoyable to research a
topic that is of interest to you.
Step 3: Define the objective of the presentation
Once you have selected a topic, write the objective of the

presentation in a single concise statement. The objective needs to
specify exactly what you want your audience to learn from your
presentation. Base the objective and the level of the content on
the amount of time you have for the presentation and the
34
background knowledge of the audience.
Use this statement to help keep you focused as you research and
develop the presentation.
Preparing the Content of Your Presentation
Step 4: Prepare the body of the presentation
The content is based on the business report written earlier. Step

5: Prepare the introduction and conclusion
Once you have prepared the body of the presentation, decide how
you will begin and end the talk. Make sure the introduction
captures the attention of your audience and the conclusion
summarizes and reiterates your important points. In other words,
"Tell them what you're going to tell them. Tell them. Then, tell
them what you told them."
During the opening of your presentation, it is important to attract

the audience's attention and build their interest. If you do not,
listeners will turn their attention elsewhere and you will have a
difficult time getting it back. Strategies that you can use include
the following:
Make the introduction relevant to the listeners' goals, values, and

needs Ask questions to stimulate thinking
Share a personal experience
Begin with a joke or humorous story Project a cartoon or

colourful visual
Make a stimulating or inspirational statement Give a unique

demonstration
During the opening, you want to clearly present your topic and
the purpose of your presentation. Clearly articulating the topic
and purpose will help the listeners focus on and easily follow
your main ideas.
During the conclusion of your presentation, reinforce the main

34
ideas you communicated. Remember that listeners will not
remember your entire presentation, only the main ideas. By
reinforcing and reviewing the main ideas, you help the audience
remember them.
Practicing and Delivering
Step 6: Practice delivering the presentation
Most people spend hours preparing a presentation but very little

time practicing it. When you practice your presentation, you can
reduce the number of times you utter words and phrases like,
"um," "well," and "you know." These habits can easily diminish a
speaker's credibility. You can also fine-tune your content to be
sure you make your most important points in the time allotted.

34

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What are the steps to prepare a presentation?

What are the steps to prepare a presentation?

What should an introduction of a presentation include?

What should an introduction of a presentation include?

Level 2, 197 – 207 Church Street, Parramatta, NSW 2150 Australia

Section 1: Evaluation criteria 3

Section 2: Personal analysis 8

Section 3: Personal emotional intelligence development plan 18

Section 4: Team emotional intelligence development plan 21

BSBPEF502 Project Portfolio v1.1 April 2022 Page 2 of

10. Do you feel other individuals are not 'difficult' just

13. Can you understand if you are being unreasonable?

18. Can you understand why your actions sometimes offend

9. Do you believe you should do the difficult things first?

17. Do you believe in 'Action this Day’?

Write the question that covers an 5. Are you an excellent listener?

14. Do you like to ask questions to find out what it is

22. Are you good at reconciling differences with other

How will you measure the results?

1 = Does not apply ~ 3 = Applies half the time ~ 5 =

1 I realise immediately when I lose

2 I can 'reframe' bad situations

3 I am able to always motive myself

4 I am always able to see things

6 I know when I am happy

7 I do not wear my 'heart on my

8 I am usually able to prioritize

BSBPEF502 Project Portfolio v1.1 April 2022 Page 4 of

10 I never interrupt other people's

11 I usually recognise when I am

12 Others can rarely tell what kind of

13 I always meet deadlines

14 I can tell if someone is not happy

15 I am good at adapting and mixing

16 When I am being 'emotional' I am

17 I rarely 'fly off the handle' at other

18 I never waste time

19 I can tell if a team of people are

20 People are the most interesting

21 When I feel anxious I usually can

22 Difficult people do not annoy me

BSBPEF502 Project Portfolio v1.1 April 2022 Page 5 of

25 I love to meet new people and get

Total and interpret your results

1. Record your 1, 2, 3, 4, 5 scores for the questionnaire

2. Calculate a total for each of the 5 emotional

Total Total Total Total Total

BSBPEF502 Project Portfolio v1.1 April 2022 Page 6 of

3. Interpret your totals for each area of competency using

This area is a strength for you.

Giving attention to where you feel you are

Make this area a development priority.

4. Record your result for each of the emotional

Consider your results and identify one or two actions you

☐ A copy (or the link) to your evaluation to your

☐ Your completed evaluation and results

BSBPEF502 Project Portfolio v1.1 April 2022 Page 7 of

Feedback participant 1 (name and Ashok Chaudhari

Feedback participant 2 (name and Chirag Patel