Prepaid Mastercard®

Terms and Conditions

Valid as of 25 May 2018 – New pricing valid as of 01 June 2020

IMPORTANT INFORMATION: These terms and conditions (“Agreement”) govern the use of the
Payment Services defined below supplied by Prepaid Financial Services Ltd, Fifth Floor, Langham
House, 302-308 Regent Street, London, W1B 3AT whose details are in Clause 2 (“we”, “us”, “our”) to
any person whose application we approve (“Customer”, “you”, “your”). Words that begin with a
capital letter have the meaning given either where they first appear in this Agreement or in Clause 1.
This Agreement also includes the terms of our Privacy Policy found at:
http://prepaidfinancialservices.com/en/privacy-policy

By activating your Card, you agree to comply to the terms of this Agreement (a copy of which you
may download and store at any time).

This Agreement shall commence at that time and continue unless cancelled under Clause 10 or
terminated under Clause 12. We reserve the right to change this Agreement by giving 2 months’ notice
to you in accordance with Clause 18. If we do this, you may terminate this Agreement immediately
and without charge before the proposed changes take effect, otherwise you shall be deemed to have
accepted such changes when the 2 months’ notice expires. However, you agree that changes to the
Applicable Exchange Rate may be applied immediately and at the rate quoted via the Payment Service
at the time of the relevant Transaction. Please also read the conditions of redemption, including any
fees relating to redemption, in Clause 11 before activating your Card.

Primarily the communication will happen through Finnish Immigration Office or through the reception
center. If necessary we will communicate directly with you in Finnish or English. Key information
relating to your Transactions will be provided to you at the email address you register with us and/or
in your Account. You may access, download and print this information at any time by logging in to
your Account. In addition, you agree that we may provide notices or other information to you from
time to time by posting it in your Account, emailing it to your registered email address, mailing it to
your registered physical address, calling you by phone or sending you mobile messages. Notices to
you by email or mobile messages shall be deemed given 24 hours after the email is sent, unless the
sending party is notified that the email address is invalid. Notices sent by registered mail shall be
deemed to have been received three days after the date of mailing. You may contact us as specified
in Clause 2.

You may request a copy of any legally required disclosures (including this Agreement) from us via the
contact details in Clause 2, and we will provide this to you in a form which enables you to store the
information in a way that is accessible for future reference for a period of time adequate for the
purposes of the information and which allows the unchanged reproduction of the information stored
via, for example, our website, your Account or by email.

1. Definitions & Interpretation

Words that begin with a capital letter have the meaning given either where they first appear in this
Agreement or in this Clause 1:
"Account" a data account in our systems where we record your Available
Balance, Transaction Data and other information from time to
time;

“Account Information Service” means an online service to provide consolidated information on

one or more payment accounts held by you with another
payment service provider or with more than one payment
service provider;

“Applicable Exchange Rate” the exchange rate available on our website

https://prepaidfinancialservices.com/en/exchange-rates.

“ATM” An automated teller machine is an electronic

telecommunications device that enables Customers to
perform financial transactions, particularly cash withdrawal,
without the need for a human cashier, clerk or bank teller. ;

"Available Balance" the amount of E-money issued by us to you but not yet spent or
redeemed;

“Business Day" Monday to Friday, 0900hrs to 1700hrs, excluding bank and

public holidays in Finland

"Card" a prepaid Mastercard debit card issued by us and linked to your

Account, which can be used to spend your Available Balance
wherever Mastercard cards are accepted;

“Card Scheme” the operator of the payment scheme under which we issue each
Card;

“Government agency” means the Government Department providing the card

“Credit Transfer” A facility whereby you instruct us to send funds from your
Available Balance to another bank account quoting the IBAN and
BIC of the intended recipient of the funds.

“Customer Due the process we are required to go through to verify the identity
of our Customers;
“E-money” monetary value issued by us to your Account on receipt of funds
on your behalf in our Customer Funds Account, equal to the
amount of funds received;

“Fees” the fees payable by you for the Payment Services as specified in
the attached Fees & Limits Schedule;

“IBAN” means an International Bank Account Number used to identify

bank accounts for the purposes of international payments;

“Load” a transfer of funds initiated by you or the government agency,

which results in a credit to your Account;

“Loading Card” means a payment card that you register with us, from which you
may instruct us to debit funds for a Load.

"Merchant" a retailer who accepts Payment for the sale of goods or services
to you;

“Payment” means a payment for goods or services using a Card.

"Payment Services" means the services supplied by us to you under this Agreement,
including issuing Cards, Accounts and PFS IBANs; and executing
Transactions;

“PFS IBAN” means a virtual IBAN issued by our bank service provider that we
allocate to you which can be used by you or others for the
purpose of making a Credit Transfer of funds that will result in a
credit of the relevant funds to your Account.

"Transaction" a Payment, ATM withdrawal, Credit Transfer, Direct Debit or a

Standing Order;
2. Contact Us and Regulatory Information
Your Card or Account can be managed at your reception center, online at
www.prepaidfinancialservices.com/migri or by phone to +358 0203 55199. To report your Cards
lost or stolen please contact your reception center or by phone to +358 203 551 44. At any time
during the contractual relationship you shall have the right to receive, on request, these terms
and conditions free of charge.
2.1. The issuer for Your Prepaid Mastercard Card and provider of the Payment Services is Prepaid
Financial Services Limited (PFS). PFS is registered in England and Wales under Company
Registration Number is 6337638. Registered Office: Fifth Floor, Langham House, 302-308
Regent Street, London, W1B 3AT.
2.2. PFS is authorised and regulated as an e-money issuer by the Financial Conduct Authority
registration number 900036.
2.3. Details of the PFS authorisation licence by the Financial Conduct Authority is available on the
public register at www.fsa.gov.uk/register/2EMD/2EMD_MasterRegister.html
2.4. Prepaid Financial Services Limited acts as the programme issuer.
2.5. Finnish Immigration Service is the programme manager, with registered offices at Opastinsilta
12 A, Helsinki.
2.6. Prepaid Financial Services Limited is licensed as a principal member with the Mastercard®
Scheme. Mastercard® is a registered trademark of Mastercard® International Incorporated.

3. Type of Service, Eligibility and Account Access

3.1. Your Card is not a credit card and is not issued by a bank. Regardless of the type of Card(s) you
have, you will have only one Account where your Available Balance is located.
3.2. Your Payment Services may not be activated unless we have been provided with the required
information so that we may identify you and can comply with all applicable Customer Due
Diligence requirements. We shall keep records of such information and documents in
accordance with all applicable legal and regulatory requirements.
3.3. Reference to a currency shall mean that amount or the local currency equivalent in which your
Card and Account are denominated.
3.4. Any Transaction on your Card in a currency other than the currency in which your Card is
denominated, will require a currency conversion using an Applicable Exchange Rate.
3.5. The Available Balance on your Card and/or Account will not earn any interest.
3.6. The Payment Services are prepaid payment services and not a credit or bank product, you must
therefore ensure that you have a sufficient Available Balance from time to time to pay for your
Transactions and any applicable Fees. If for any reason a Transaction is processed and the
Transaction amount exceeds the Available Balance, you must repay us the amount of such
excess immediately and we shall be entitled to stop any existing or subsequent Transactions
from proceeding.
3.7. This Agreement does not give you any rights against the Card Scheme, its affiliates or any third
party.
3.8. Each time you seek access the Account we will asking for your Access Codes (as defined in
Clause 8). As long as the correct Access Codes are entered, we will assume that you are the
 person giving instructions and making Transactions and you will be liable for them, except to
the extent provided for in Clause 8. We can refuse to act on any instruction that we believe:
(i) was unclear; (ii) was not given by you; or (iii) might cause us to breach a legal or other duty;
or if we believe the Payment Service is being used for an illegal purpose.
3.9. We will do all that we reasonably can to prevent unauthorised access to the Account. As long
as you have not breached the other terms contained in this Clause 3 or Clause 8, we will accept
liability for any loss or damage to you resulting directly from any unauthorised access to the
Account pursuant to Clauses 14 and 15 of this Agreement.

4. Service Limits and Credit Transfers

4.1. Transactions may be restricted by Card or Account type, individual usage patterns and payment
risk profiles. Cards are issued in accordance with regulatory limits and conditions. Limits relating
to the use of Cards can be found in the attached Fees & Limits Schedule and on our website at
www.prepaidfinancialservices.com/migri. For anti-money laundering and anti-fraud reasons we
reserve our rights to change particular payment restrictions (including from those published or
included herein) without notice and to the extent required to meet our regulatory obligations.
4.2. PFS will credit payments received to your Account at least once a day and before the end of the
Business Day. Payments received after the cut off period will be processed the next Business
Day and you will hold PFS free and clear from any responsibility is this regard.
4.3. You can make Payments up to the amount of the Available Balance. If the Available Balance is
insufficient to make a Payment, some Merchants will not permit you to combine use of a Card
or Account with other payment methods.
4.4. The value of each Transaction and the amount of any Fees payable by you under this Agreement
will be deducted from the Available Balance.

5. Access to the Payment Services and Revoking a Transaction

5.1. You may access your Account information by logging into your Account through our website.
From here you will be able to view details on your Transactions, including dates, currencies,
Fees or exchange rates applied. This information is accessible at any time and can be stored and
reproduced as necessary.
5.2. Once a Transaction is authorised, the relevant payment order may not be withdrawn (or
revoked) by you after the time it is received by us. A payment order for a Transaction will be
deemed to have been received by us at the time you authorise the Transaction as follows:
i. for Payments and ATM Transactions, at the time we receive the payment order for the
Transaction from the merchant acquirer or ATM operator;
5.3. Where a revocation of an authorised payment is agreed between us and you, we may charge a
Fee for revocation.
5.4. We will ensure that the amount of a Payment or Credit Transfer is credited to the payment
service provider of the payee by end of the Business Day following the time of the receipt of
your payment order. If the payment service provider of the payee is located outside the EEA,
we will effect payment as soon as possible and in any event as required by applicable law.
5.5. In order to protect you and us from fraud, Merchants may seek electronic authorisation before
processing any Payment. If a Merchant is unable to get an electronic authorisation, you may not
be able to proceed with your Payment.
5.6. We may refuse to authorise any use of the Payment Services which could breach these terms
and conditions or if we have reasonable grounds for suspecting that you or a third party have
committed or are planning to commit fraud or any other illegal or un-permitted use of the
Payment Services.
5.7. Your ability to use or access the Payment Services may occasionally be interrupted, for example
if we need to carry out maintenance on our systems. Please notify your reception center of any
problems or call the customer service number +358 0203 55199.
5.8. Except as required by law, we shall not be responsible, and you will be solely responsible, for
compiling and retaining your own copy of the data in your Account and your activities in
connection with this Agreement. Upon the termination of this Agreement for any reason, we
shall have no obligation to store, retain, report, or otherwise provide any copies of, or access
to, the Transaction data or any records, documentation or other information in connection with
any Transactions or the Account.
5.9. You agree to only use the Payment Services for lawful purposes and to adhere at all times to all
laws, rules and regulations applicable to the use of the Payment Services, including the terms
of this Agreement.
5.10. You may not use the Payment Services to receive or transfer any funds on behalf of any other
natural person or legal entity.

6. Condition of Use at Certain Merchants

6.1. In some circumstances Merchants may require verification that your Available Balance will
cover the Payment amount and initiate a hold on your Available Balance in that amount.
Examples include rental cars and hotels. In the event a Merchant places a pre-authorisation
on your Account, you will not have access to these funds until the Payment is completed or
released by the Merchant which may take up to 30 days.
6.2. If you use your Card at an automated fuelling station, subject to Merchant acceptance, your
card may need to be pre-authorised for a pre-determined amount in the relevant currency. If
you do not use the whole pre-authorisation or do not have Available Balance to obtain a pre-
authorisation, it is possible that the pre-authorised amount will be held for up to 30 days
before becoming available to you again.
6.3. Some Merchants may not accept payment using our Payment Services. It is your responsibility
to check the policy with each Merchant. We accept no liability if a Merchant refuses to accept
payment using our Payment Services.
6.4. In relation to any dispute between the you and a Merchant, provided you are able to satisfy
us that you have already made all efforts to resolve the dispute with the relevant Merchant,
we will attempt to assist you so far as is reasonably practicable. We may charge you a
chargeback processing fee as referenced in the Fees & Limits Schedule provided to you with
this document, for any such assistance we may give you with any dispute. If there is an un-
resolvable dispute with a Merchant in circumstances where the Card has been used for a
Payment, you will be liable for the Payment and will have to resolve this directly with the
relevant Merchant.

7. Managing & Protecting Your Account

 7.1. You are responsible for the safekeeping of your Card, username and passcode(s) for
your Account (“Access Codes”) and the personal identification number for your Card (“PIN”).
Do not share your PIN with anyone.

7.2. You must keep your PIN safe, and separate from your Card or any record of your Card number
and not disclose it to anyone else. This includes:
i. memorising your PIN as soon as you receive it, and destroying the post mail or other
authorised communication used to transmit it to you;
ii. never writing your PIN on your Card or on anything you usually keep with your Card;
iii. keeping your PIN secret at all times, including by not using your PIN if anyone else is
watching;
iv. not disclosing your PIN to any person.
7.3. The user of the Card(s) must sign the signature strip on any Personalised Card immediately
when received.
7.4. If you forget your PIN, you should call automatic phone service +358 203 55144 and follow the
instructions. Or you can ask help from your Reception Center.

7.5. You must not give the Card to any other person or allow any other person to use the Payment
Services. You must keep the Card in a safe place.

7.6. The Payment Services may only be used by the Customer.

7.7. Do not share your Access Codes with anyone.

7.8. Failure to comply with this Clause 8 may affect your ability to claim any losses in the event
that we can show that you have intentionally failed to keep the information safe or you have
acted fraudulently, intentionally, with undue delay or with gross negligence. In all other
circumstances, your maximum liability shall be as set out below at Clause 14.2
7.9. If you believe that someone else knows your Account or Card security, you should contact
your Reception Center immediately.
7.10. Once your Card has expired (see Clause 11) or if it is found after you have reported it as lost
or stolen you must destroy your Card by cutting it in two through the magnetic strip.

8. Identity Verification
8.1. You must notify the Government Agency within 7 days of any change in the Account address
or your other contact details. The Government Agency may require you to confirm such
notification in writing. You will be liable for any loss that directly results from any failure to
notify us of such a change as a result of undue delay, your gross negligence or fraud. We will
need to verify your new Account address and shall request the relevant proofs from you.

9. Expiry of Card and PFS IBAN & Redemption

9.1. Your Card has an expiry date printed on it (“Expiry Date”). The Card will no longer be usable,
and you must not use it following the Expiry Date
 9.2. If a Card expires before your Available Balance is exhausted, you can contact the Government
Agency to request a replacement Card, provided you do so 14 days before the Expiry Date.
9.3. PFS and the Government agency reserve the right to issue you with a replacement for an
expired Card even if you have not requested one. If you have not requested a replacement
Card, you will not be charged a Card Replacement Fee.
9.4. Your PFS IBAN/bank account will expire on the date that your Prepaid card expires.
9.5. Your Available Funds can be redeemed by contacting Finnish Immigration Service at any time
before the end of the 6 years after the date on which this Agreement ends under Clause 12,
after which time your Available Balance will no longer be redeemable to you and we are
entitled to retain the corresponding funds. Where an Available Balance remains for more than
one year after the date on which this Agreement ends under Clause 12, we are not required
to safeguard the corresponding funds in our Customer Funds Account, but you can still request
redemption for up to 6 years. We may deduct from the proceeds of redemption of any such
Available Balance the amount of any Late Redemption Fee.
9.6. Provided that your request for redemption is made less than 12 months following the date on
which this Agreement ends under Clause 12, redemption will not incur any Late Redemption
Fee.
9.7. We shall have the absolute right to set-off, transfer, or apply sums held in the Account(s) or
Cards in or towards satisfaction of all or any liabilities and Fees owed to us that have not been
paid or satisfied when due.
9.8. We shall have the absolute right to close your Account and submit a chargeback claim for the
relevant Transactions if your Account is in negative standing for more than 60 days. If our
chargeback is successful, funds paid to your Account may only be used to credit your Card or
Account, and your Account will remain closed.

10. Termination or Suspension of Your Account and/or Processing of Transactions

10.1. We may terminate this Agreement and your use of the Payment Services with prior notice of
at least 2 months.
10.2. Your use of your Card ends on the Expiry Date in accordance with Clause 11.2 and your use
of your PFS IBAN ends in accordance with Clause 11.3. This Agreement and your use of the
Payment Services will also end when your ability to initiate all Transactions ceases, which will
be on the later of the date of expiry of your Card or the date of expiry of your PFS IBAN.
10.3. PFS, the Government agency or the reception center may terminate or suspend, for such
period as may reasonably be required, your use of the Payment Services in whole or in part,
or the processing of any Transaction(s), at any time if:
i. there is any fault or failure in the relevant data processing system(s);
ii. we reasonably believe that you have used or are likely to use the Payment Services, or allow
them to be used, in breach of this Agreement or to commit an offence;
iii. any Available Balance may be at risk of fraud or misuse;
iv. we suspect that you have provided false or misleading information;
v. we are required to do so by law, court order, or requirement of the police or any relevant
governmental or regulatory authority
vi. there is suspicion of unauthorised or fraudulent access to or use of your Account or that
any of its security features have been compromised, including the unauthorised or
fraudulent initiation of a Transaction;
 vii. we have reasonable grounds to believe you are carrying out a prohibited or illegal activity;

10.4. If any Transactions are found to have been made using your Card or PFS IBAN after expiry or
any action has been taken by us under Clause 12.3, you must immediately repay such amounts
to us.
10.5. Where it is practicable and lawful for us to do so or would not compromise reasonably justified
security reasons, we will notify you via email or through Finnish Immigration Service of the
suspension or restriction and the reasons for it before such measures take place or
immediately thereafter.
10.6. We will reinstate your Account or execute the relevant Transaction(s) as soon as practicable
after the reasons pursuant to Clause 12.3 no longer apply or exist.
10.7. If you wish to terminate the Payment Services at any time, you must request termination and
the return of your Available Balance from your Reception Center. Our Customer Services
department will then suspend all further use of your Payment Services.

10.8. Once we have received all the necessary information from you (including any Customer Due
Diligence) and all Transactions and applicable Fees and charges have been processed, we will
refund to the you any Available Balance less any Fees and charges payable to us, provided
that:
10.9. you have not acted fraudulently or with gross negligence or in such a way as to give rise to
reasonable suspicion of fraud or gross negligence; and
10.10. we are not required to withhold your Available Balance by law or regulation, or at the request
of the police, a court or any regulatory authority.
10.11. Once the Payment Services have been terminated, it will be your responsibility to destroy the
Card(s) that were provided to you.
10.12. If, following reimbursement of your Available Balance, any further Transactions are found to
have been made or charges or Fees incurred using the Card(s) or we receive a reversal of any
prior funding Transaction, we will notify you of the amount and you must immediately repay
to us such amount on demand as a debt.

11. Loss or Theft of your Card or Misappropriation of Your Account

11.1. If your Card is lost or stolen or if you think someone is using your Card, PIN and/or Access
Codes without your permission or if your Card is damaged or malfunctions:
i. you must contact your reception center or by phone to +358 203 551 44 as soon as possible.

ii. Provided we have obtained your consent to close the Account, your Reception Center will
then provide you with a replacement Card with a corresponding new Account loaded with
an amount equivalent to your last Available Balance (less any applicable fees).
11.2. Once we have been notified of any loss or theft, we will suspend the Payment Services as soon
as we are able, to limit any further losses (see Clause 14). We can only take steps to prevent
unauthorised use of the Payment Services if you can provide us with the Account or Card
number and Username and Password and if you can produce sufficient details to identify
yourself and the relevant Account.
11.3. Replacement cards will be provided to you directly by your reception center.
 11.4. If you subsequently find or retrieve a Card that you have reported lost or stolen, you must
immediately destroy the found Card by cutting it in half through the magnetic stripe and chip.
11.5. You agree to help us, our agents, regulatory authorities and the police if your Card is lost,
stolen or if we suspect that the Payment Services are being misused.

12. Liability for Unauthorised or Incorrectly Executed Transactions

12.1. Subject to Clauses 14.2, 14.3 and 14.6 we will reimburse you in full for all unauthorised
Transactions sent from your Account immediately and in any event no later than the end of
the following Business Day after noting or being notified of the Transaction (except where
we have reasonable grounds for suspecting fraud), provided that you have informed us of
the unauthorised Transaction without undue delay after becoming aware of the Transaction
and in any event, no later than 13 months after the transaction was executed. Where
applicable, we shall restore your Account to the state in which it would have been had the
unauthorised Transaction not taken place, so that that the credit value date shall be no later
than the date the amount had been debited.
12.2. You may be liable for losses relating to any unauthorized Transactions up to a maximum of
£35 resulting from the use of a lost or stolen Card or the misappropriate of your Account,
unless the loss, theft or misappropriation was not detectable to you prior to payment
(except where you acted fraudulently) or was caused by acts or lack of action of our
employee, agent, branch or service provider.
12.3. You are liable for any losses incurred by an unauthorised Transaction if you have acted
fraudulently or failed either intentionally or through gross negligence, to use your Account in
accordance with the terms of this Agreement or to keep your Access Codes confidential and
secure in accordance with Clause 8.
12.4. You shall not be liable for losses incurred by an unauthorised Transaction which takes place
after you have notified us of a compromise of your Access Codes according to Clause 8,
unless you have acted fraudulently, or where we have failed to provide you with the means
to notify us in the agreed manner without delay on you becoming aware of the loss, theft,
misappropriation or unauthorised use of your Card or Account.
12.5. We shall not liable for a refund or losses incurred by an incorrectly or non-executed
Transaction if the details of the payee’s account provided by you were incorrect or we can
prove that the full amount of the Transaction was duly received by the payment service
provider of the payee.
12.6. We shall not be liable for any unauthorised or incorrectly executed Transactions in case the
transaction was affected by abnormal and unforeseeable circumstances beyond our
reasonable control or where we acted in accordance with a legal obligation.
12.7. Where we are liable for the incorrect execution of a Credit Transfer or Standing Order that
you receive under this Agreement, we shall immediately place the amount of the
Transaction at your disposal in accordance and credit the corresponding amount to your
Account no later than the date on which the amount would have been value dated, had the
Transaction been correctly executed.
12.8. Where we are liable for the incorrect execution of a Payment, Credit Transfer or Standing
Order by you as payer, we shall, without undue delay, refund to you the amount of the non-
 executed or defective Transaction, and, where applicable, restore the debited Account to
the state in which it would have been had the defective Transaction not taken place.
12.9. In the case of a non-executed or defectively executed Payment, Credit Transfer or Standing
Order by you as payer, we shall, regardless of whether we are liable, on request, make
immediate efforts to trace the Transaction and notify you of the outcome, free of charge. A
Payment initiated by or through a payee (e.g. a Merchant) shall be considered to be
unauthorised if you have not given your consent for the Payment to be made. If you believe
that a Payment has been made without your consent you should contact us in accordance
with Clause 2.
12.10. A claim for a refund of an authorised Payment initiated by or through a payee (e.g. a
Merchant) where the authorisation did not specify an exact amount of payment Transaction
(and the amount of exceeded the amount that you reasonably could have expected taking
into account your previous spending pattern, this Agreement and the circumstances of the
case), must be made within 8 weeks from the date on which the funds were deducted from
your Available Balance. Within 10 Business Days of receiving your claim for a refund or
within 10 Business Days of receiving further information from you, we will either refund the
full amount of the Transaction as at the date on which the amount of the Payment was
debited or provide you with justification for refusing the refund.
12.11. The right to a refund under this Clause 14 does not apply where you have given consent
directly to us for the Payment to be made and, if applicable, information on the Payment
was provided or made available to you by us or the payee in an agreed manner for at least
four weeks before the due date.
12.12. If you are not satisfied with the justification provided for refusing the refund or with the
outcome of your claim for a refund, you may submit a complaint to us or contact the
complaints authority as described in Clause 16.
12.13. If at any time we have incorrectly deducted money from your Available Balance, we shall
refund the amount to you. If we subsequently establish that the refunded amount had been
correctly deducted, we may deduct it from your Available Balance and may charge you a
Fee. If you do not have sufficient Available Balance, you must repay us the amount
immediately on demand.
12.14. Where any request, Transaction, disputed Transaction, arbitration or reversed Transaction
involves third party costs, you remain liable for these and they will be deducted from your
Account or otherwise charged to you.

13. General Liability

13.1. Without prejudice to Clause 14 and subject to Clause 15.4;
i. neither party shall be liable to the other for indirect or consequential loss or damage
(including without limitation loss of business, profits or revenues), incurred in connection
with this Agreement, whether arising in contract, tort (including negligence), breach of
statutory duty or otherwise;
ii. we shall not be liable:
1. if you are unable to use the Card or Payment Services for any valid reason stated in
this Agreement;
 2. for any fault or failure beyond our reasonable control relating to the use of the
Payment Services, including but not limited to, a lack of Available Balance or fault in
or failure of data processing systems;
3. for any loss, fault or failure relating to the use of a Third-Party Provider as stated in
Clause 6.3, 6.6 and 6.7 of this Agreement,
4. if a Merchant refuses to accept a Payment or fails to cancel an authorisation or pre-
authorisation;
5. for the goods or services that are purchased with your Card;
6. for any dispute you might have with a Merchant or other user of the Payment
Service where you acted with:
13.1.ii.6.1. undue delay
13.1.ii.6.2. fraudulently; or
13.1.ii.6.3. with gross negligence. (including where losses arise due to your failure
to keep us notified of your correct personal details)
13.2. You agree that you will not use the Payment Services in an illegal manner and you agree to
indemnify us against any claim or proceeding brought about by such illegal use of the
Payment Services by you.
13.3. You are solely responsible for your interactions with Merchants or other users of the
Payment Service. We reserve the right, but have no obligation, to monitor or mediate such
disputes.
13.4. To the fullest extent permitted by relevant law, and subject to Clause 14 and Clause 15.5,
our total liability under or arising from this Agreement shall be limited as follows:
i. where your Card is faulty due to our default, our liability shall be limited to replacement
of the Card or, at our choice, repayment to you of the Available Balance; and
ii. in all other circumstances of our default, our liability will be limited to repayment of the
amount of the Available Balance.
13.5. Nothing in this Agreement shall exclude or limit either Party's liability in respect of death or
personal injury arising from that party's negligence or fraudulent misrepresentation.
13.6. No party shall be liable for, or be considered in breach of this Agreement on account of, any
delay or failure to perform as required by this Agreement as a result of any causes or
conditions which are beyond such Party's reasonable control.

14. Dispute Resolution

14.1. We are committed to providing an excellent customer experience for all our Customers. If we
do not meet your expectations in any way, we want to have the opportunity to put things
right.
14.2. In the first instance, your initial communication will be with your Reception Center.
14.3. If having received a response from our Customer Services Team you are unhappy with the
outcome, please contact the Complaints Team of Prepaid Financial Services Ltd, 5th Floor,
Langham House, 302-308 Regent Street, London, W1B 3AT in writing via email on
[email protected].
14.4. Once received, the Complaints Team will conduct an investigation and you will receive a
response of its findings within 15 days of receipt of the complaint. In exceptional
circumstances where we are unable to reply within the first 15 days, we will reply providing a
 reason for the delay and deadline for response, not more than 35 days after first receipt of
complaint.
14.5. If the Complaints Team is unable to resolve your complaint and you wish to escalate your
complaint further, please contact the Financial Ombudsman Service at South Key Plaza, 183
Marsh Wall, London, E14 9SR. Details of the service offered by the Financial Ombudsman
Service are available at www.financialombudsman.org.uk or alternatively you can lodge your
complaint in your country of domicile with the Online Dispute Resolution process at
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
14.6. You can also contact the local Finnish Ombudsman service. Details can be found at
http://www.oikeusasiamies.fi/Resource.phx/eoa/english/complaints/index.htx
14.7. You must provide us with all receipts and information that are relevant to your claim.

15. Your Personal Data

15.1. PFS is a registered Data Controller with the Information Commissioners Office in the UK
under registration number Z1821175 https://ico.org.uk/ESDWebPages/Entry/Z1821175.
15.2. In order for us to provide you with the services relating to your Account, your reception
center is required to collect and process personal data relating to you, with your consent or
on a legal basis to meet our obligations for Anti-Money Laundering legislation or other
governmental organisation. Where applicable, if an Account holder is under 16, then
parental/guardian consent is explicitly required.

15.3. Your consent will be sought for collection of your data and you have the right to agree or
decline. Where you decline consent for the collection and processing of your data we
reserve our right to discontinue service due to our obligations as a financial services
institution.
15.4. We may disclose or check your personal data with other organisations and obtain further
information about you in order to verify your identity and comply with applicable money
laundering and governmental regulations. A record of our enquiries will be left on your file.
15.5. We may pass your personal data on to third-party service providers contracted to PFS in the
course of dealing with your Account. Any third parties that we may share your data with are
obliged to keep your details secure, and to use them only to fulfil the service they provide
you on our behalf. Where we transfer the personal data to a third country or international
organisation, we ensure this is done securely and that they meet a minimum standard of
data protection in their country.

15.6. You have the right to receive information concerning the personal data we hold about you
and to rectify such data where it is inaccurate or incomplete. You have the right to object to
or withdraw any consent you have given for certain types of processing such as direct
marketing.
15.7. Your data will be retained for 6 years after the end of the provision of services to you, where
your data will be destroyed in compliance with the requirements of the General Data
Protection Regulation.
15.8. In the event that you wish to make a complaint about how your personal data is being
processed by us (or third parties as described in 17.5 above), or how your complaint has
 been handled, you have the right to lodge a complaint directly with the supervisory
authority and PFS’s Data Protection Officer.
15.9. Our Privacy Policy provides full details on your rights as a data subject and our obligations as
a data controller. Please read this document carefully and ensure you understand your
rights.

16. Changes to the Terms and Conditions

We may update or amend these terms and conditions (including the Fees & Limits Schedule).
Notice of any changes will be given on our website or by email or by SMS or by through Finnish
Immigration Services at least 2 months in advance. By continuing to use the Payment Services
after the expiry of the 2 month notice period you acknowledge that you indicate your
acceptance to be bound by the updated or amended terms and conditions. If you do not wish
to be bound by them, you should stop using the Payment Services and terminate this
Agreement in accordance with Clause 10 before the changes take effect.

17. Miscellaneous
17.1. We may assign or transfer our rights, interest or obligations under this Agreement to any third
party (including by way of merger, consolidation or the acquisition of all or substantially all of
our business and assets relating to the Agreement) upon 2 month’s written notice. This will
not adversely affect your rights or obligations under this Agreement.
17.2. Nothing in this Agreement is intended to confer a benefit on any person who is not a party
to it, and no such person has any right under the Contracts (Rights of Third Parties) Act 1999
to enforce any terms of this Agreement, but this Clause do not affect a right or remedy of a
third party which exists or is available apart from that Act.
17.3. Any waiver or concession we may allow you will not affect our strict rights and your obligations
under this Agreement.
17.4. This Agreement and the documents referred to in it, constitute the entire agreement and
understanding of the parties and supersede any previous agreement between the parties
relating to the subject matter of this Agreement.

18. Funds Protection

Your funds are held in the Customer Funds Account, specifically for the purpose of redeeming
Transactions made through your prepaid Card. These funds are safeguarded by law and in the
unlikely event that Prepaid Financial Services became insolvent your e-money funds are
protected against claims made by any other creditors.
18.1. The Payment Services, Card and Account are payment products and not deposit, credit or
banking products, as such they are not covered by the Financial Services Compensation
Scheme.

19. Regulation & Law

19.1. To the fullest extent permitted by law and without affecting your legal rights as a consumer,
this Agreement and any dispute or claim arising out of or in connection with it or its subject
matter or formation (including non-contractual disputes or claims) shall be governed by, and
construed in accordance with, the laws and courts of Finland.
 ________________________________________________________
Fee & Limits Schedule

Valid until 31/05/2020

Description Treshold value Fee

ATM Domestic fee 0.01€-250€ 1.52€
ATM Domestic fee 250.01€- 0.35%+1.00€
Replacement Card Max. 5€

Valid from 01/06/2020

Description Treshold value Fee

ATM Domestic fee 0.01€-250€ 1.67€
ATM Domestic fee 250.01€- 0.39%+1.10€
Incoming bank transfer 0.11€
Outgoing bank transfer 0.20€
Replacement Card Max. 5€