M.Com.

Sem-III
MCOM234 - Service Sector Management

P. Pages : 3 GUG/S/19/1051
Time : Three Hours *0770* Max. Marks : 80
_____________________________________________________________________
Notes : 1. All questions are compulsory.
2. All questions are carry equal marks.

1. Discuss the challenges and opportunities of Indian service. 16

OR

Define the service. Explain the characteristics of services.

2. Explain the role of insurance company in service sector for Indian Economy. 16

OR

Discuss the tourism, education and postal service as key service business recognized in
India.

3. Discuss the variation in demand for services. 16

OR

Explain nature, scope and variation in demand management.

4. Describe the consumer protection act 1986. 16

OR

Discuss the consumer rights by consumer protection Act 1986.

5. Write short note.

a) Growth of service sector. 4

b) Postal service in India. 4

c) Responsibilities of consumer. 4

d) District consumer forum. 4

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GUG/S/19/1051 1 P.T.O
 M.Com. Sem-III
MCOM234 - Service Sector Management

Time : Three Hours Max. Marks : 80

_____________________________________________________________________

ÔãîÞã¶ãã :- 1. ÔãÌãà ¹ãÆζ㠂ããä¶ãÌãã¾ãà ‚ããÖñ¦ã.

2. ÔãÌãà ¹ãÆζããâ¶ãã Ôã½ãã¶ã Øãì¥ã ‚ããÖñ¦ã.

1. ¼ããÀ¦ãã¦ããèË ÔãñÌãã àãñ¨ããÞãñ ‚ããÌÖã¶ãñ ‚ãããä¥ã Ôãâ£ããè ºããºã¦ã ÞãÞããà ‡ãŠÀã. 16

ãä‡ãâŠÌãã

ÔãñÌãã ¹ããäÀ¼ããÓããè¦ã ‡ãŠÀã ÔãñÌãñÞããè ÌãõãäÎãÓ›¿ãñ Ô¹ãÓ› ‡ãŠÀã.

2. ¼ããÀ¦ããè¾ã ‚ã©ãÃ̾ãÌãÔ©ãñÔããŸãè ÔãñÌãã àãñ¨ãã¦ããèË ãäÌã½ãã ‡ã⊹ã¶ããèÞããè ¼ãìãä½ã‡ãŠã Ô¹ãÓ› ‡ãŠÀã. 16

ãä‡ãâŠÌãã

¼ããÀ¦ãã¦ã ½ãÖ¦ÌããÞãã ÔãñÌãã ̾ãÌãÔãã¾ã ½Ö¥ãî¶ã ‚ããñߌãʾãã •ãã¥ããžãã ¹ã¾ãÛ¶ã ãäÎãàã¥ã ‚ãããä¥ã ¡ã‡ãŠÔãñÌãã ¾ããºããºã¦ã ÞãÞããà ‡ãŠÀã.

3. ÔãñÌããâÔããŸãè ½ããØã¥ããè¦ããèË „ÞÞããÌãÞã¶ãñ ¾ããÌãÀ ÞãÞããà ‡ãŠÀã. 16

ãä‡ãâŠÌãã

½ããØã¥ããèÞ¾ãã ̾ãÌãÔ©ãã¹ã¶ããÞãñ ÔÌã¹ã, ̾ã㹦ããè Ìã „ÞÞããÌãÞã¶ãñ Ô¹ãÓ› ‡ãŠÀã.

4. ØãÆãև㊠ÔãâÀàã¥ã ‡ãŠã¾ãªã 1986 Þãñ Ìã¥ãö㠇ãŠÀã. 16

ãä‡ãâŠÌãã

„¹ã¼ããñ‡ã‹¦ãã ÔãâÀàã¥ã ‚ããä£ããä¶ã¾ã½ã 1986 ¶ãìÔããÀ „¹ã¼ããñ‡ã‹¦¾ããÞãñ ‚ããä£ã‡ãŠãÀãâÞããè ÞãÞããà ‡ãŠÀã.

5. ©ããñ¡‡ã‹¾ãã¦ã ã䛹ã¥ãñ ãäËÖã.

‚ã) ÔãñÌãã àãñ¨ããÞããè Ìãð£ªãè. 4

ºã) ¼ããÀ¦ããè¾ã ¡ã‡ãŠ ÔãñÌãã. 4

‡ãŠ) „¹ã¼ããñ‡ã‹¦¾ããâÞããè •ãºããºãªãÀãè. 4

¡) ãä•ãÊÖã ØãÆãև㊠½ãâÞã. 4

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GUG/S/19/1051 2
 M.Com. Sem-III
MCOM234 - Service Sector Management

Time : Three Hours Max. Marks : 80

_____________________________________________________________________
ÔãîÞã¶ãã†ú :- 1. Ôã¼ããè ¹ãÆζ㠂ããä¶ãÌãã¾ãà Öõý
2. Ôã¼ããè ¹ãÆζããò ‡ãñŠ ‚ãâ‡ãŠ Ôã½ãã¶ã Öõý

1. ¼ããÀ¦ã ½ãñ ÔãñÌããàãñ¨ã ‡ãŠãè Þãì¶ããõãä¦ã¾ããú †Ìãâ½ã ‚ãÌãÔãÀ ‡ãŠãè ÞãÞããà ‡ãŠãèãä•ã†ý 16

‚ã©ãÌãã

ÔãñÌãã ¹ããäÀ¼ããÓããè¦ã ãä‡ãŠ•ããè†ý ÔãñÌãã ‡ãñŠ ãäÌãÎãñÓã¦ãㆠԹãÓ› ãä‡ãŠãä•ã†ý

2. ¼ããÀ¦ããè¾ã ‚ã©ãÃ̾ãÌãÔ©ãã ‡ãñŠ ãäˆ ÔãñÌããàãñ¨ã ½ãñ ãäºã½ãã ‡ã⊹ã¶ããè ‡ãŠãè ¼ãîãä½ã‡ãŠã Ô¹ãÓ› ‡ãŠãèãä•ã† 16

‚ã©ãÌãã

¼ããÀ¦ã ½ãñ ½ãÖ¦Ìã¹ãî¥ãà ÔãñÌãã ̾ãÌãÔãã¾ã ‡ãŠÀ‡ãñŠ ¹ãÖÞãã¶ã¶ãñÌããËãè ¹ã¾ãÛ¶ã, ãäÎãàãã †Ìãâ ›¹ããËÔãñÌãã ‡ãñŠ ºããÀñ ½ãò ÞãÞããà ‡ãŠãèãä•ã†ý

3. ÔãñÌãã‚ããñ ‡ãñŠ ãäˆ ½ããâØã ½ãñ „¦ããÀ Þã¤ãÌã ƒÔã¹ãÀ ÞãÞããà ‡ãŠãèãä•ã†ý 16

‚ã©ãÌãã

½ããúØã ̾ãÌãÔ©ãã¹ã¶ã ‡ãŠã ÔÌã¹ã, ̾ã㹦ããè ¦ã©ãã „ÞÞããÌãÞã¶ããò ‡ãŠã Ìã¥ãö㠇ãŠãèãä•ã†

4. „¹ã¼ããñØã¦ãã ÔãìÀàãã ‚ããä£ããä¶ã¾ã½ã 1986 ‡ãŠã Ìã¥ãö㠇ãŠãèãä•ã†ý 16

‚ã©ãÌãã

„¹ã¼ããñØã¦ãã ÔãâÀàã¥ã ‚ããä£ããä¶ã¾ã½ã 1986 ‡ãñŠ ¦ã֦㠄¹ã¼ããñØã¦ãã ‡ãñŠ ‚ãããä£ã‡ãŠãÀãò ‡ãŠãè ÞãÞããà ‡ãŠãè•ããè†ý

5. Ôãâàãñ¹ã ½ãñ ãäËãäŒã†ý

‚ã) ÔãñÌãã àãñ¨ã ‡ãŠãè Ìãð£ªãèý 4

ºã) ¼ããÀ¦ããè¾ã ›¹ããË ÔãñÌããý 4

‡ãŠ) „¹ã¼ããñØã¦ãã ‡ãŠãè ãä•ã½½ãñªãÀãèý 4

¡) ãä•ãÊÖã ØãÆãև㊠½ãâÞãý 4

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GUG/S/19/1051 3 P.T.O
GUG/S/19/1051 4