WELC OME TO

P OWERED BY
BEST-IN- C L AS S PR O CTOR S

User Guide 5.3

R EV I S E D : M AR C H 2022

www.prometric.com
Table of Contents

Welcome to ProProctor 1

Environmental Requirements 1

Virtual Test Center Procedures 1

ProProctor System Requirements 2

Getting Started 3

Checking In 4

Meeting Your Prometric Readiness Agent 5

Taking the Test 6

Remote Proctoring Environment: Dos and Dont’s 8

Contact Information 9

Appendix for Mac Users 10

PLEASE NOTE: If you require technical support before or during your exam, please click on the link:
https://ehelp.prometric.com/proproctor

Proprietary Information Notice

The information and data contained herein are proprietary

and shall not be duplicated, used, or disclosed.

Copyright 2022® by Prometric LLC

Confidential and Proprietary to Prometric LLC

Welcome to

Prometric’s ProProctor online proctoring platform has two goals: one is to bring you a reliable, and valid way to test that is also
convenient, the other is to make your testing experience as stress free as possible.

ProProctor gives you greater flexibility to choose where to test, when to test, and how to test. It is a reliable, convenient – yet secure –
testing experience.

ProProctor support tools, such as this User Guide, show you how to prepare for your test day so that you’ll be less nervous when the
time comes. We believe that the more you know about what to expect in advance, the more comfortable you will feel
testing remotely.

Environmental Requirements

Your office or home setting must meet the following requirements:

• Testing location must be indoors (walled), well lit, free from background noise and disruptions.
• No third party may be present in the room or enter the room for the duration of the exam. If this occurs, your exam will be
terminated and/or your results invalidated.
• Your workstation and surrounding area must be free of pens, paper, electronic devices, etc. No content that could potentially
provide an unfair advantage during your exam, including that posted on walls or within your immediate area, should be present
during your exam.
• Two tissues are permitted at workstation, but must be inspected by the Proctor prior to start of exam.
• Additional items, as outlined by your test sponsor.

Virtual Test Center Procedures

Check-In Procedures/Breaks:

• Original, valid (unexpired), government issued photo & signature bearing identification is required in order to take an exam.
Validity and the number of acceptable IDs are predetermined by your test sponsor. Check your exam confirmation email for
specific requirements.

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• You will be required to show your workstation and surrounding area.
• You will be required to empty and turn all pockets inside-out and raise shirt sleeves above your wrists prior to every entry
into the online test. If you are wearing eyeglasses you will be required to remove them for visual inspection to ensure they
don’t contain a recording device. In addition, large jewelry items must be removed.
• If you have long hair that covers your ears, you will be asked to pull your hair back to ensure nothing is attached to your ear
that could provide an unfair advantage (such as a Bluetooth earpiece).
• Leaving the camera view while the exam is in progress is strictly prohibited unless otherwise specified by the
client sponsor.

System Requirements

Laptop/PC Power Source

Please plug your device directly into a power source, unattached from a docking station.

Screen Resolution
Recommended resolution: 1920 x 1080
Minimum resolution required: 1024 x 768
Minimum recommended screen scaling: 100%

Operating System
Official builds of Windows 8.1 or higher and MacOS 10.13 or higher (*note iPad/Android tablets are not currently supported. Microsoft
Surface or similar can be used only when configured in laptop mode).

Audio Hardware
Working speakers and microphone required, wired headphone and microphone allowed. Bluetooth headsets are not supported.

Internet Connection
Speed 1.0 Mbps or greater

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Wi-Fi Connection
Please position your device where you can receive the strongest signal. For the best experience, please use an Ethernet cable to
connect directly to the router, and make sure there is no additional load on your wi-fi connection from other users such as streaming
videos, music, or games. Lack of signal strength during your exam may cause you to lose connection to our system (your exam). No
VPNs or virtual machines are supported.

IMPORTANT: To ensure a seamless security check-in process, we require that you take your test using an undocked computer with a
movable web-camera.
BE ADVISED: You must be using only a laptop or desktop computer for your exam. No dual-monitor configurations are permitted for
testing (i.e.: a desktop with two monitors or a laptop with a separate monitor).

Getting Started

1. System Check
Before installing the ProProctor application, you should run a System
Readiness Check. This check confirms whether your computer can install and
run the ProProctor application so that you can take your exam.

2. Download & Install ProProctor Application

Once your computer has been validated, you are ready to download and install the ProProctor application that delivers your exam.
Follow the instructions provided on the page. If the download launch is blocked by your computer’s firewall, follow the additional
instructions hyperlinked below for adding the software to your computer’s white listed application list on either a
MAC or Windows computer.
*For Mac specific guidance, see Appendix on page 11.

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3. Launch Your Exam
To launch your exam, please enter your appointment confirmation number and the first four (4) letters of your last name/surname.
You should launch your exam 15 minutes before the scheduled start time so that you can complete the inspection of your testing
environment.
*For Mac specific guidance, see Appendix on page 11.

Checking In

On the day of your exam, please make sure you allow 15 minutes to prepare your testing environment. When you are comfortably
sitting at your workstation go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch your exam. Our
easy-to-follow, self-serve check-in process will guide through the final preparations before you are greeted by a Prometric Readiness
Agent. Close doors to the room you are working in, including doors to closets and visible bathrooms.

1. Image Capture
Simply position your face using the guides on the screen and click the CAPTURE
button. Make sure you check that the image clearly shows your face and is not blurry.
Click ACCEPT.

2. ID Capture
Position your ID card using the guides on the screen and click the CAPTURE button. Make sure
you check that all text is readable. Be sure to use only a government-issued, non-expired ID.
For specific identification requirements, check your exam confirmation email. Once complete,
click ACCEPT.

3. Readiness Checklist
Next, before you are met by a Prometric Readiness Agent who will complete the check-in
process, review and become familiar with the Readiness Checklist, which will walk you
through what to expect.

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 Meeting Your Prometric Readiness Agent

Your Prometric Readiness Agent will guide you through three

security checks before launching your exam.

1. Candidate Detail Information

Your readiness agent will confirm your name, email address, and exam details
with you via video chat.

2. 360˚ Environmental Check

Your Readiness Agent will ask you to provide a 360˚ view of your environment using your webcam. Your agent also will ask you to
scan your work surface using your webcam. During this step, your Readiness Agent will ask to inspect things such as bookshelves,
wall hangings, as well as electronic devices. It is recommended to have a large bedsheet or linen available if asked to cover any area
of clutter.
IMPORTANT: Do not have your laptop connected to a docking station anytime during the setup of your exam. This can cause
connectivity issues. Make sure to clear your workspace and put away all personal items.

3. Candidate Person Check

Your Readiness Agent will ask you to stand up to do a scan of yourself. This scan will include – but is not limited to – conducting
sleeve, pocket, glasses, and behind ear checks. Additionally, you will be asked to turn all pockets inside out.
IMPORTANT: In order to expedite the check-in process, please remember to empty your pockets prior to the visual check.

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 Taking the Test

Now you are ready to take your online proctored exam. Although you will not
see your Prometric Proctor, he/she will monitor you throughout the testing
process and will be available to provide assistance at any point during your
exam. Using the chat feature on the upper right of your screen, you can
speak with or send a message to your Proctor when you need help. With this
support function, you will be able to complete your exam with peace of mind,
knowing that your Proctor is virtually there with you at all times.

Prohibited Items and Examinee Conduct in the Virtual Test Center

The following items are prohibited while taking your remote proctored exam:
• Unauthorized personal items may not be accessible while testing. Such items include, but are not limited to: outerwear, hats,
food, drinks, purses, bags or briefcases, notebooks, watches, cell phones, electronic devices, or wearable technology.
• Eating, drinking, smoking, and chewing gum are prohibited during the exam.
• Written notes, published materials, and other testing aids are strictly prohibited.
• Light clothing items removed for comfort such as sweaters, suit jackets, scarves, etc., must be hung on the examinee’s chair,
not placed in laps or on the workstation desktop. Outerwear such as heavy coats, parkas, raincoats, etc., is not permitted in the
immediate testing area.

While taking your remote proctored exam, keep in mind:

• Changing location while testing, turning off lighting or audio, speaking to or receiving aid from other individuals is strictly
prohibited.
• Candidates are required to be professional, civil and respectful at all times while testing.
• All exams are continuously monitored by video and audio recording.

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The Remote Proctor (RP) is authorized to dismiss you from the test session for a violation of any of the Testing Regulations, including
exhibiting abusive behavior towards the RP. If you are found to have violated any of the regulations during your exam, the RP is
required to notify Prometric and your test sponsor.

Prometric, alone or in conjunction with your test sponsor, shall then take any further action necessary to sanction your conduct, up
to and including invalidation of your test score and/or pursuit of civil or criminal charges. You acknowledge that you have no right to
privacy at your current location during exam delivery and that you waive any and all claims asserting a right to privacy.

If you do not wish to be recorded (either by video or audio), please notify the proctor immediately of your intent not to proceed with
the exam.

Note: Client/test sponsor practice policies shall supersede these regulations if a conflict exists.

Confidentiality of Exam Content/Systems

The remote proctoring application, computer-based test delivery system, tutorial, exam content, and survey are the published,
confidential, and proprietary materials or intellectual property of Prometric and/or your test sponsor.

Communicating, publishing, reproducing, or transmitting any part of an exam, in any form or by any means (e.g. verbal, electronic,
written, etc.) for any purpose is strictly prohibited.

Any reproduction or disclosure will result in immediate notification to your test sponsor and potential filing of administrative, civil
and/or criminal charges against you and anyone directing or conspiring with you.

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 Remote Proctoring Environment: Do’s and Dont’s

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 Contact Information

Registration and Scheduling Department

If you need to schedule, reschedule or cancel an exam, contact ProProctor:

• Toll Free – U.S., U.S. Territories and Canada: 1-800- 813-6779

• International: +1-443-455-6299 – Note that any international charges may apply

• Email: [email protected]

Testing Accommodations

If you require accommodations for any illness, learning or physical challenge, please contact Prometric Testing
Accommodations at +1-800-789-9947, Option 3.

Technical Support Link

PLEASE NOTE: If you require technical support before or during your exam, please click on the link:
https://ehelp.prometric.com/proproctor

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 Appendix for Mac Users

1. Installing the application

2. After confirming your computer has successfully passed the system check you are
ready to download the application by clicking the icon at the top of the system check
page, “ProProctor App”. This will detect that the computer is running on a Mac OS and
will download the “ProProctorSetup.dmg” file which is exclusively for installation on a
Mac based OS:

3. Next, locate the “ProProctorSetup.dmg” file in the “Downloads” folder.

4. Click on “ProProctorSetup.dmg” file to execute the application installation. A dialogue box will open to show the progress of the
installation process.

5. From there, another window will open. You will need to move (drag) the “ProProctor” application icon over to the “Applications
folder”.

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6. Next, adjust the computer settings to allow the ProProctor application to run on your computer. If you try to open the application
without applying the following changes in System Preferences, you will be presented with the following dialogue prompt. ProProctor
is pending app store and notarized developer status approval. To adjust this setting, go to System Preferences > Security & Privacy.

7. Once in the “Security & Privacy” section, click on the padlock symbol on the bottom left of the “Security & Privacy” section as
shown below. After you click on the padlock symbol, you will be prompted to enter your local username and password to make
system changes. Next, select “Allow apps downloaded from: App Store and identified developers” and click on “Open Anyway”.
Another prompt will open, select “Open”.

7a. Click on the Firewall tab and Turn the Firewall off.

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7b. If the company does not allow the Firewall to be turned off then click on Firewall Options button and ensure that the system is
allowing incoming connections for the ProProctor application.

7c. Next go to the Privacy tab to add accessibility rules for ProProctor.

7d. In the left panel select Camera, then on the right side check the ProProctor app.

7e. In the left panel select Accessibility, then on the right side check the ProProctor app.

8. Lastly, return to the web browser and go to https://rpcandidate.prometric.com/.

If you are ready to take your exam, click on the link at the top of the page called
the “Launch Exam” as shown below:

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