Privacy Notice for Teleperformance Recruits in Canada

Teleperformance (“Teleperformance”, “we”, or “us”) is committed to protecting the privacy and the
personal data and sensitive personal data (collectively, “Personal Data”) of its recruits (“you”). This
Privacy Notice is provided to inform you of how we process your Personal Data and is meant to comply
with Canada’s privacy laws. Please read it carefully. For more information about our Privacy Program,
please see the Privacy Policy.

Requirement to Provide Personal Data and Consent

It is necessary for you to provide us with Personal Data about yourself in connection with your application
for employment with Teleperformance as well as the required consent for us to collect, process, and store
said Personal Data in the manner set out below. You ought to be aware that failure to supply the required
Personal Data and consent shall be valid grounds for us to discontinue your job application with
Teleperformance. The same applies if you withhold or withdraw the consent necessary for us to collect
and process the said Personal Data for purposes of proceeding with your job application.

Purpose of Processing Personal Data

Teleperformance uses your Personal Data in order to process your job application, including recruitment
administration, and background and/or reference checks in order for us to comply with legal obligations
and to further our legitimate business interests in evaluating you for a position with the company. For
instance, we may use the Personal Data to ensure that we comply with labor laws, verifying your eligibility
to work in Canada, the establishment and defense of legal claims as may be required in court
proceedings, and other legal obligations.

Personal Data We Collect

We collect Personal Data that identifies, relates to, describes, references, is capable of being associated
with, or could reasonably be linked, directly or indirectly, to you after having obtained your consent
through the application form you signed or through your express conformity to a Privacy Notice.

We collect the following categories of Personal Data:

a) Identifiers (e.g. name, telephone number, email address, home address, , Tax Identification Number,
National Registration Identification Card Number, etc.);

b) Non-public education information (e.g., educational attainment, academic awards received, licenses,
etc.);

c) Professional or employment-related information (e.g., work experience, employment history included in

d) Preferences (e.g., reason/s for choosing Teleperformance, position applied for, preferred site)

e) Skills and abilities (e.g. MS Word, MS Excel, MS Powerpoint, languages spoken, etc.); and

f) Contact persons (e.g. details of the person to notify in case of an emergency, referral employee
information).

We obtain your Personal Data listed above from the following sources:

a) Directly from you or indirectly from sources you authorize (e.g., references from previous employers,
credit checks, background checks);

b) Teleperformance recruitment hub where you applied (e.g. interview notes, application form, log-in
sheet, evaluation information, online exams, recruitment tools, other forms of assessment);

c) Resumé/curriculum vitae you submitted to us;

d) Any Teleperformance social media recruitment platforms you used;

e) The Chatbot; and/or

f) A third-party.

How We Process Personal Data

The following are some examples of how we process your Personal Data:

Maintaining basic contact information such as email address, name, home address & emergency
contact information.

Processing and evaluating your application. During the application process, Teleperformance
processes Personal Data contained in various documents such as curriculum vitae, interview notes,
evaluation information, recruitment administration and background check results in order to process your
application and communicate with you. Failure to provide such Personal Data may limit our ability to
consider your application.

Usage and Analysis of your Personal Data in order to detect and prevent fraud.

Keeping you in mind for future opportunities. Even if the opportunity you apply for doesn’t work out, we
like to keep applications on file for a reasonable period in case something else comes up that may suit
you. You can of course let us know if you don’t want us to do this.

Sharing of Personal Data

The Personal Data that you have submitted may be shared internally between, among others, members
of the recruitment and HR teams, hiring managers and/or clients of a business area where there is a
vacancy, operations personnel, and IT/Security team members in performance their functions. Where we
consider it necessary or appropriate for the recruitment process and data storage, we may share such
Personal Data with our affiliates, subsidiaries, recruitment partners, clients and external organizations
(background checking providers in the conduct of background and/or reference checks to determine
suitability for employment) within or outside Canada who would be under duty of care to maintain the
appropriate levels or security and confidentiality and only use the Personal Data as instructed by
Teleperformance.

How We Store Personal Data

We will retain your Personal Data for as long as is necessary for the purposes set out above, or for as
long as is required by law. If your application is successful, the Personal Data submitted shall form part of
your employment records which shall be kept by the individual site HR in a secure location and in the
Contact Center Management System.

Accuracy and Safeguards

We have put in place a series of security safeguards to protect your Personal Data against loss or theft,
as well as unauthorized access, disclosure, copying, use or modification, regardless of the format in which
the information is held. These security safeguards include physical measures, organizational measures
and technological measures that are reasonable given the sensitivity of the information, the purposes for
which it is to be used, the quantity and distribution of the information and the medium on which it is stored.

Your Privacy Rights

As a data subject, you have rights relating to your Personal Data, such as the right:

a) To be Informed about any processing of your Personal Data.

b) To Access any and all Personal Data that we may have on you.

c) To Withdraw your consent for the processing of your Personal Data if the legal basis for processing is
your consent. Note, however, that your withdrawal of consent will not affect the data processing activities
that occurred before the withdrawal.

d) To Rectify if any Personal Data we have on you is incomplete, inaccurate, erroneous, or wrong, you
have the right to have it corrected immediately, unless your request is vexatious or otherwise
unreasonable.

To make a request to exercise your privacy rights, you may either use the link on our website
(Teleperformance.com) or email us at [email protected]. We will respond to
your request for access and rectification within 30 days of receiving the written request. If we cannot
provide access to or rectify your personal information, we will inform you of the reasons why and will
provide you with any recourse available.

Rest assured that Teleperformance will not discriminate against you because you have made a request to
exercise your privacy rights. Nothing in this Privacy Notice shall limit the rights you should have as a data
subject under Canada privacy laws.

Teleperformance does not use your Personal Data as part of a Financial Incentive Program.

Changes to Our Privacy Notice

We reserve the right to amend this Privacy Notice at our discretion at any time. When we make changes
to this Privacy Notice, we will notify you and/or provide a notice on our website homepage.

Acknowledgement and Consent

I acknowledge receipt and full understanding of this Privacy Notice after having read the same. By affixing
my signature to this Privacy Notice, I consent to the processing of my Personal Data as set out above.

Signature
(checking the checkbox above is equivalent to a handwritten signature)