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    IMT LisaBenton

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    Abhishek Chowdhury
    This document contains responses to questions about a case study involving Lisa, an MBA graduate who is experiencing challenges in her new role at Houseworld. Key details include: 1) Lisa faces instances of discrimination and disrespect from her managers Linton and Scoville, who make negative comments about MBAs and assign Lisa menial tasks. 2) An analysis of Linton and Scoville's personalities using the OCEAN framework suggests they have traits like low conscientiousness, agreeableness and high neuroticism. 3) It recommends ways for Lisa to improve her relationships at work, such as communicating openly and encouraging peer support. 4) Quitting her job is not the best

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    © All Rights Reserved
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    IMT LisaBenton

    Uploaded by

    Abhishek Chowdhury
    118 views5 pages
    This document contains responses to questions about a case study involving Lisa, an MBA graduate who is experiencing challenges in her new role at Houseworld. Key details include: 1) Lisa faces instances of discrimination and disrespect from her managers Linton and Scoville, who make negative comments about MBAs and assign Lisa menial tasks. 2) An analysis of Linton and Scoville's personalities using the OCEAN framework suggests they have traits like low conscientiousness, agreeableness and high neuroticism. 3) It recommends ways for Lisa to improve her relationships at work, such as communicating openly and encouraging peer support. 4) Quitting her job is not the best

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    Lisa Benton Project

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    IMT_LisaBenton

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    This document contains responses to questions about a case study involving Lisa, an MBA graduate who is experiencing challenges in her new role at Houseworld. Key details include: 1) Lisa faces instances of discrimination and disrespect from her managers Linton and Scoville, who make negative comments about MBAs and assign Lisa menial tasks. 2) An analysis of Linton and Scoville's personalities using the OCEAN framework suggests they have traits like low conscientiousness, agreeableness and high neuroticism. 3) It recommends ways for Lisa to improve her relationships at work, such as communicating openly and encouraging peer support. 4) Quitting her job is not the best

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    118 views5 pages

    IMT LisaBenton

    Uploaded by

    Abhishek Chowdhury
    This document contains responses to questions about a case study involving Lisa, an MBA graduate who is experiencing challenges in her new role at Houseworld. Key details include: 1) Lisa faces instances of discrimination and disrespect from her managers Linton and Scoville, who make negative comments about MBAs and assign Lisa menial tasks. 2) An analysis of Linton and Scoville's personalities using the OCEAN framework suggests they have traits like low conscientiousness, agreeableness and high neuroticism. 3) It recommends ways for Lisa to improve her relationships at work, such as communicating openly and encouraging peer support. 4) Quitting her job is not the best

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 5

    Name TAPAN GAUR

    Khushboo Varma

    Question 1

    1st Instance: - firstly Lisa felt disappointment when Richard clark, Group
    Product Manager, who had impressed her during recruiting process. He barely
    remembered her & did not stop to welcome her aboard.

    2nd Instance: - After above instance, Linton, Product Manager, invited Lisa into
    her office and while conversation Linton remarked that “She doesn’t like MBAs
    as they act like they know lot more than they do. After that Lisa responded her
    about her past experience and personality.

    3rd Instance: - Scoville, Associate Product Manager, invited her out to Lunch.
    He was rude and he acted like condescending big brother at that time. He gave
    menial jobs to her because of his poor planning.
    Question 2

    Write your answer for Part A here.

    Trait Level: High/Low Example supporting the answer

    Openness to High He had moved from operations into marketing


    Experience department and did not have an MBA.

    Conscientiousness Low The Copying episode with Lisa where he was


    making last moment changes, showed the low
    conscientiousness

    Extraversion Low He mentioned him as a smarter and more


    competent than other persons & also mentions
    himself as no non-sense guy, no room for office
    politics and not socially active in lunch time.

    Agreeableness Low His disagreement with Lisa showed on the


    assumption on pure & fresh‘s price strategy.

    Neuroticism High He is high on Neuroticism due to his emotional


    instability as he started shouting on Lisa on a
    copying incident & other incidents, insulting
    and humiliating his colleague.

    By using OCEAN Frame work analysis, Lisa can improve her relationship with Scoville by
    two ways. These are follows:-

    1. She now understands the personality traits of him so Lisa should be more open to
    communicating to him.
    2. Lisa encouraged others peer to help him after that Scoville would realize that she has
    skills and different marketing strategies which would give him some benefits.

    Question 3

    Hidden area/Facade

    Lisa can reduce this area and improve the relationship with Linton by following ways:-

    1. Lisa should stop acting like a learner and be assertive with her recommendations and
    pitch relevant ideas during staff meetings.
    2. She should take initiative to ask Linton for separate responsibilities which are suited to
    her abilities like analytical skills, intellectual capacity and organizational abilities.

    Question 4

    1. Firstly Linton should mention to Lisa as an asset of the company. So she does not feel
    discouraged when Linton points out the improvements.
    2. After telling the problem, Linton should advise her how she can work on her. Lastly
    Linton should listen to Lisa’s point of view rather and give her chance to explain
    herself.
    Question 5

    There are three engagement tactics that could help Lisa in feeling more motivated to work in
    Houseworld. These are: -

    1. Linton should encourage Lisa to speak their mind without any fear of criticism or
    judgment.
    2. Linton should have provided on spot recognition for Lisa, whenever she thought that
    Lisa has done a good job. It will boot the morals.
    3. Linton should give brief about the company’s vision and strategies to Lisa for her
    career progression goals & provide a progress road map for future.

    Question 6

    Soft tactics:-

    1. Persuasion
    2. Exchange of information
    3. Impression management

    Hard tactics:-

    1. Assertiveness towards Scoville


    2. Information Control
    3. Coalition Formation with Linton’s Boss Vernon
    Question 7

    Yes, There has been a breach of ethics by Lisa’s Co-workers

    1. Discrimination in treating Lisa by Linton & Scoville, said that they do not like MBAs.
    2. Lack of mutual respect: - At the time of Copying incident & other incident, Scoville
    shouted at her. After that copying incident, Linton also shouted Lisa.
    3. Unequal opportunity given by Linton to Lisa.
    4. Non-Transparency in Communication at the time of performance evaluation.

    Question 8

    Lisa should not quit the job at Houseworld. Relevant arguments are as follows: -

    1. The main reason for Lisa to join Houseworld was that she would receive classical
    marketing training in a structured environment from an industry leader.
    2. Rather than running from the problems, Lisa should find out the solution for resolve
    the conflicts as this would help her to grow for bigger challenges. For this she can take
    help from Linton’s Boss Vernon and she should learn to work with Scoville making
    her better working as a team.
    3. As Lisa already gets along with her peers and management has increased the number of
    Harvard and management recruits. She has a better opportunity to advance in her
    career at Houseworld.

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